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Facility Operations/Security: Event Guest Relations
Game Day Guest Services - Cleveland Browns (Berea, OH)

The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at FirstEnergy Stadium. Our game day Team Members play a pivotal role in creating the best possible experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who can provide top notch customer service to each of our guests. Positions start with a salary of $9.50/hour, and are listed below along with the online application. If you want to be a part of the excitement at FirstEnergy Stadium, apply today!

Job Description:

Essential Functions:

  • Greet and welcome guests as they enter FirstEnergy Stadium.
  • Provide excellent customer service to enhance the fan experience.
  • Proactively assist guests with any questions or concerns they may have.
  • Understand and enforce all FirstEnergy Stadium policies and procedures.
  • Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
  • Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations.
  • Report any and all incidents to Supervisor.
  • Thank guests for attending as they leave.


Positions:
Elevator Operator – Team Members will transport guests to the appropriate level of the Stadium.

  • Check all guests’ tickets and/or credentials to ensure that they reach the proper area of the Stadium.
  • Understand and implement FirstEnergy Stadium elevator policies.

Greeter – Team Members will enthusiastically greet guests and screen for access privileges.

  • Check ticket of guests to verify they are in the correct area and direct to the appropriate location.
  • Properly scan each guest’s ticket to ensure that they have access to the Club Level.

Guest Services Specialist – Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures.

  • Resolve guest complaints and conflicts effectively.
  • Proactively assist guests with any questions and/or comments.

Suite Attendant – Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level.

  • Monitor assigned area and proactively assist guests.
  • Perform pre/post event Suite checks.

Usher – Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.

  • Assist guests in locating assigned seats.
  • Keep the aisles and walkways clear of guests.
  • Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area.
  • Be proactive in assigned areas and enforce the Fan Code of Conduct.


Mobility Assistance Team Member – Team Members are responsible for transporting guests to and from their assigned seats.

  • Ensure guest comfort and safety at all times.

Surveyor – Team Members are responsible for surveying guests of FirstEnergy Stadium.

  • Database the responses from guests of FirstEnergy Stadium regarding their gameday experience.

Qualifications:

  • Must be at least 18 years old
  • Excellent customer service skills
  • Quick learner
  • Strong interpersonal and communication skills
  • Ability to project an approachable, professional attitude at all times
  • Ability to walk up and down stairs and stand in one place for long periods of time
  • Must present a neat, well-groomed appearance
  • Must be able to work indoors and outdoors in all weather conditions
  • Must have reliable transportation to and from FirstEnergy Stadium
  • Must be able to work weekends, nights and holidays when required
  • Must be able to work all 10+ Cleveland Browns home games
  • Must be able to pass criminal background check and a drug test

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