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Sales & Marketing: Ticket Sales
Account Executive - Season Ticket Services - Tennessee Titans (Nashville, TN)

ACCOUNT EXECUTIVE – SEASON TICKET SERVICES

 

Responsibilities:

  • Personally manage and maintain an assigned season ticket member account base, to include annually securing renewals

  • Answer questions and address issues from season ticket members, either through phone calls, online chat service or email, and disseminate inquiries and issues as needed, while handling difficult customer situations effectively

  • Provide customer service by engaging season ticket members in service plans, relocation/upgrade campaigns and revenue generating initiatives

  • Document all customer communication in Archtics ticketing system and CRM software system

  • Work game days and service customer needs, make in-seat visits, answer phones, assist fans and interact with season ticket members during special game day experiences

  • Build relationships with season ticket members to continue to upgrade and obtain referral sales from existing account base

  • Respond to all inquiries and concerns from customers in a timely manner

  • Organize and execute special events that create added value for season ticket members

  • Attend all training sessions and participate in regular team meetings

  • Assist with other stadium events, as assigned, in a service and/or promotional function

  • Other duties as assigned by Manager of Ticket Services

Requirements:

  • Bachelor’s degree required

  • Two to three years of service experience in a sports or hospitality industry preferred

  • Must be a self-starter with a strong work ethic and excellent written and verbal communication skills

  • Strong customer service skills

  • Ability to balance internal priorities with customer expectations

  • Ability to work well with others and operate in a team-first environment

  • Must have proficient computer skills and experience with Microsoft Office and ticketing systems, such as Archtics

  • Must be able to move about the stadium and other event venues for the entire duration of an event (up to five hours)

  • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have a bachelor’s degree?

2. Do you have experience working in a customer service position in a sports or hospitality industry? If so, please describe below.

3. Y/N: Do you have experience using ticketing systems, such as Archtics?

4. Y/N: Are you willing to work some nights, weekends and holidays, as needed?

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Community Relations: Community Relations
Community Relations Assistant - Tennessee Titans (Nashville, TN)

COMMUNITY RELATIONS ASSISTANT

 

Tennessee Titans are seeking a full-time Community Relations Assistant to support the community relations department and to handle some receptionist duties for the organization.  The Community Relations Assistant will be expected to work all Titans community relations events and will report to the Director of Community Relations.

 

Responsibilities:

  • Answer main phone line and show excellent customer service while speaking with the general public

  • Distribute mail daily

  • Order and maintain office supplies

  • Serve as general receptionist to greet guests

  • Manage donation requests, including reviewing donation requests for approval and mailing donations or preparing donations for pickup

  • Serve as the general Titans community relations contact for the public by answering the community relations hotline, returning voicemails and responding to emails

  • Monitor and track player and alumni player appearances

  • Assist and execute Tennessee Titans Women’s Association events, to include, managing communications, conducting venue research, coordinating menus and managing RSVP list

  • Assist with all community relations events, including Play60 events, youth football events and game day activities

  • Coordinate and execute all game day charity drives

  • Write articles recapping community events for various publications

  • Photograph community events for use on team’s website, publications and/or social media

  • Other duties as assigned by community relations staff.

Requirements:

  • Degree in communications, public relations, marketing, journalism or a related field

  • Willingness and ability to work flexible hours, including some nights and weekends

  • Computer skills including knowledge of Microsoft Office products and general website management

  • Strong communicator and skill in public speaking

  • Must have the ability to participate in some physical activity including lifting boxes, standing for long periods of time, etc.

  • Community relations, public relations, marketing or project/event management experience necessary

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have a degree in communications, public relations, marketing , journalism or a related field?

2. Do you have any published writing samples? If so, please provide links to them below.

3. Please describe in detail your past experience in community relations, public relations, marketing or project/event management.

4. Y/N: Are you willing to work flexible hours, including some nights and weekends, as necessary?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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