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CRM Coordinator - Tennessee Titans (Nashville, TN)


Tennessee Titans are seeking a CRM Coordinator to be responsible for facilitating the usage and effectiveness of Microsoft Dynamics CRM for the organization.  This position will report to the Ticket Operations Manager and will work with ticket sales, ticket service, sponsorship, marketing and finance departments to leverage the CRM system in order to drive business results.



  • Coordinate overall and day-to-day database maintenance and administration for the CRM database and software, with support from ticket operations

  • Track campaigns, trends and sales leads in CRM system by coordinating with department heads in managing lead distribution

  • Create dashboards, views, reports and system queries within the CRM system to meet business needs

  • Analyze campaigns for productivity and provide necessary feedback

  • Work closely with sponsorship department to provide maintenance and upkeep of sponsorship portal within CRM system

  • Oversee data hygiene to ensure accuracy and consistency of data

  • Maintain relationship with CRM vendor and data warehouse vendor

  • Work with Ticketmaster and data warehouse vendor to ensure all systems are working together and are at peak performance

  • Develop and implement CRM and ticket software training programs for employees

  • Provide user support and troubleshoot CRM issues to provide custom solutions

  • Other duties as assigned by Ticket Operations Manager


  • Bachelor’s degree in computer science, business, mathematics, statistics or related field

  • At least one year of related experience with Microsoft CRM or other CRM product

  • Highly proficient computer skills, especially MS Office and Excel

  • Strong problem solving and data analysis skills

  • Ability to analyze and manipulate data into clearly understandable end-user reports

  • Must be a self-starter with a strong work ethic

  • Excellent written and verbal communication skills

  • Willingness and ability to work flexible hours, including some nights, weekends and holidays

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have a bachelor’s degree in computer science, business, mathematics, statistics or a related field?

2. Do you have experience with a CRM? If so, please describe below.

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