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Sales & Marketing: Ticket Operations
Part-Time Seasonal Season Ticket Service Representative - Tennessee Titans (Nashville, TN)

Responsibilities:

  • Manages, maintains and grows an account base of up to 3,250 season ticket members through direct phone calls, personal emails and social media platforms

  • Answers questions and addresses issues from season ticket members, either through phone calls or through online chat service, and disseminates inquiries and issues as needed, while being able to handle difficult customer situations

  • Provides customer service by engaging season ticket members in service plans, relocation/upgrade campaigns and revenue generation campaigns

  • Builds relationships with season ticket members to continue to upgrade and obtain referral sales from existing account base

  • Documents all customer communication in Archtics software system

  • Works game days and services customer needs, makes in-seat visits, answers phones, assists fans and interacts with season ticket members during special game day experiences

Requirements:

  • Bachelor’s degree

  • Strong customer service skills

  • One to two years of sales/and or services experience in a sports or hospitality industry preferred

  • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

  • Must be a self-starter with a strong work ethic and excellent written and verbal communication skills

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Y/N: Do you have experience working in a customer service position?

2. 2. Y/N: Do you have a bachelor’s degree, or are you currently enrolled in a college or university?

3. 3. Y/N: Do you understand that this position does not include relocation, housing or benefits?

4. 4. Y/N: Are you willing to work some nights, weekends and holidays, as needed?

5. 5. Y/N: Do you understand that this a seasonal, part-time job, limited to 29 hours per week?

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