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Facility Operations/Security: Game Day/Event Staff
Fan Services Representative - Tennessee Titans (Nashville, TN)

Tennessee Titans have a need for 70 Fan Services Representatives to provide exemplary customer service to all Nissan Stadium patrons on event days by answering questions and providing general fan assistance.  Each representative will be assigned to a particular area on the Nissan Stadium campus (either inside or outside of the gates) and will be required to work approximately 3 hours prior to the event start time until approximately one hour after the event is completed. Fan Services Representatives will be representing the Tennessee Titans organization and should display themselves in such regard.

Responsibilities:

  • Provide a high level of customer service to all Nissan Stadium patrons
  • Answer general inquiries regarding stadium policies and procedures
  • Provide directional instruction and general assistance to patrons
  • Assist patrons in navigating the stadium campus
  • Document customer service issues for post-event follow-up and resolution

Qualifications:

  • Willingness and ability to work approximately 3 hours prior and 1 hour following Nissan Stadium events (approximately 7 hours)
  • Must be able to work ALL ten Titans home games at Nissan Stadium during the 2016 season
  • Willingness to work other large stadium events such as concerts and other sporting events
  • Strong customer service, troubleshooting, and communication skills
  • Customer service and/or special event experience preferred
  • Must have excellent interpersonal skills and be able to work well with others
  • Must display a high level of professionalism at all times
  • Must consistently exhibit a positive attitude
  • Must have the ability to participate in some physical activity including lifting boxes, standing for long periods of time, etc.
  • Must live in or around the Greater Nashville area
  • Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Are you able to work ALL Titans home games during the 2016 season (8/13, 8/20, 9/11, 9/25, 10/16, 10/23, 10/27, 11/13, 12/11, 1/1)?

2. Y/N: Do you have experience working in customer service or with special events?

3. Y/N: Do you understand that this is a part-time position and does not include benefits?

4. Y/N: Do you live in the Greater Nashville area?

5. Y/N: Would you be available for a possible interview in the afternoon/evening of June 13th or June 16th?

6. Y/N: Would you be available for a possible training session on the evening of July 11th or July 13th?

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