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Information Systems/Technical: Technical Services Management
CRM Data Analyst - Seattle Seahawks (Renton, WA)

Summary:

The CRM Data Analyst will be responsible for architecting, developing, testing, implementing, and maintaining applications that drive key aspects of the Seahawks business operations. The position will be responsible for driving the usage of CRM throughout the company and as such will work cross functionally to encourage a culture of data-based decision-making.

Essential Duties and Responsibilities

  • Optimize organizational usage of CRM via optimization of CRM processes, customization of CRM forms and CRM system integrations programming

  • Design processes to automate business tasks and improve organizational efficiency

  • Create account-level interconnectivity of fan datasets to be used for sales and marketing automation

  • Monitor, assess and maintain data quality within CRM

  • Create dynamic and on-demand business intelligence visualizations and reports for internal data sharing and analysis

  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement

  • Identify new customer related datasets that would enhance revenues and drive growth

  • Work on projects in all areas of project methodology including; requirements and documentation, design, build/ coding, testing and optimization of software applications

  • Build and contribute understanding of current software and product landscape in order to help foster innovation

  • Support, maintain and document software functionality

  • Integrate software with existing systems

  • Evaluate and identify new technologies for implementation

 

Description of Qualities and Experience

  • Bachelor’s degree is preferred; Computer Science, Business Technology, Management Information Systems or a related field is preferred.

  • 3+ years of experience with Microsoft SQL Server

  • 3+ years of development experience required

  • 3+ years of .Net experience required

  • 3+ years of CRM experience with Dynamics

  • Microsoft Certification is preferred; MCPD on Microsoft Visual Studio 2010, SQL Server.

  • Experience or knowledge required in the following technologies & processes: JavaScript, Microsoft Integration Services (SSIS) for ETL development, Scribe software

  • Experience with the following is also useful:  SharePoint 2010, Access, SSRS, iOS

Description of Necessary Skills/ Abilities

  • Strong verbal and written communications skills required

  • Strong organizational and time management skills and attention to detail required

  • Ability to work in teams and build consensus across multiple departments

  • Ideal candidate will have experience developing, administering, and supporting Microsoft Dynamics CRM 2011 or later

  • General understanding of IT services, solutions & capabilities, as well as industry best practices, established methodologies and tools

  • Experience effectively managing vendors

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: 1. Do you have at least three years of CRM experience with Microsoft Dynamics?

2. Yes/No: 2. Do you have at least three years of application development experience?

3. Yes/No: 3. Do you have at least three years of experience with Microsoft SQL Server?

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Retail/Food & Beverage: Retail Sales Associate
Pro Shop Stadium Sales Associate - Seattle Seahawks (Seattle, WA)

The Pro Shop souvenir locations at CenturyLink Field; the premier destination for Seahawks and Sounders FC fans to find the best selection of team merchandise on event days is now hiring for part time seasonal sales associates.

SUMMARY

The Pro Shop Sales Associate is responsible with providing guests with the highest level of guest service in an exciting atmosphere where their passion for their team is matched by the staff creating a first class fan experience.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.  Other duties may be assigned.

  • Acknowledge and greet guests as they enter the store or approach the counter and provide the highest level of guest service.

  • Maintain highest standards of product knowledge, sales techniques, and guest service.

  • Handle all customer concerns in a proactive and positive manner.

  • Effectively operate a cash register with accuracy and accountability.

  • Continuously stock, merchandise, and replenish the store following the merchandising guidelines.

  • Help maintain a pristine and safe work environment which includes cleaning, sizing, organizing, sweeping, and dusting on a daily basis.

  • Act as an ambassador of the Seattle Seahawks and Sounders FC by conducting yourself in a manner that heightens the public’s view of the Seahawks and Sounders FC organizations.

  • Perform additional related work as assigned.

  • Follow all company policies and procedures.

  • Assist in the changing of merchandise between Seahawks and Sounders FC games.

  • Work a minimum of 50% Sounders FC matches and 80% Seahawks games.

  • Work all International Friendlies and Playoff games for any and all teams.

  • Work The Pro Shop booth at VMAC during training camp.

EDUCATION and/or EXPERIENCE

 

High School Diploma preferred

Basic understanding of the retail environment and guest service

LANGUAGE SKILLS

 

Must possess excellent communication skills

MATHEMATICAL SKILLS

Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing for long periods at a time and the ability to lift and move merchandise/displays of up to 40lbs.  Able to occasionally climb, balance, stoop, kneel, crouch or crawl.  Able to use arms, hands and fingers to handle, feel and/or reach.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is for all stadium retail locations and potential off-site events.  Retail locations are both indoors and outdoors and are subject to the weather and temperature during that event.

Transportation is not provided, parking is the responsibility of the employee on event days, complimentary on non-event days.

Schedules vary by event but days, nights, weekends, and extended work hours are to be expected.  You can learn more about the work days by looking under the schedule tab at both SoundersFC.com and Seahawks.com

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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