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Sales & Marketing: Ticket Sales
Consumer Sales Account Executive - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for Consumer Sales Account Executive.  This new position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Senior Director of Business Development and Premium Seating. 

Summary:
The Consumer Sales Account Executive will be responsible for meeting all sales goals and will directly impact in the growth and expansion of our customer base.  This position will work within the ticketing and service department to assure customer satisfaction, revenue generation and growth, and long-term account goals that are in line with the company’s overall objectives.   

Essential Responsibilities (including but not limited to):

  • Directly prospect, sell and service season tickets for B to C segment.
  • Primary focus on season tickets but has flexibility to sell full menu.
  • Promote, sell and service season ticket members, group tickets and suite packages
  • Prospecting potential clients via inside and outside sales strategies
  • Involvement in all sales activities, from lead generations through closing the sale
  • Coordinate and execute a minimum of 40 sales calls per day on any and all potential customers through cold calling, prospecting and referrals from current clients.
  • Service existing customer base in addition to facilitating the sales renewal process
  • Sell new and existing clients for all Ford Field events
  • Responsible for troubleshooting client concerns and facilitating resolutions
  • Participate in non-game day sales events, offsite meetings, sales booths, including but not limited to, open houses, training camp and draft day party
  • Entertain prospects and new season ticket holders on game day and at Ford Field events to ensure strong personal relationship with client base

Nonessential Responsibilities:

  • Perform other duties as assigned

 

General Responsibilities:

  • Experts in prospecting and closing non-corporate account base.

  • Develop and maintain effective working relationship with clients, guests, co-workers, etc.

  • Schedule meetings and conduct presentations with prospective clients

  • Provide information to prospects in a courteous and professional manner

  • Utilize networking skills, face to face presentations and cold-calling techniques to sell season ticket inventory

  • Attain weekly, monthly and long term season ticket and revenue sales goals

  • Participate in and contribute to sales meetings and training sessions

  • Seek and implement sales and service best practices

  • Networking at outside events

  • Develop, establish and maintain strong relationships with key contacts.

  • Produce accurate updates on sales pipeline/prospecting activity, sales performance, outside appointment and event recaps, and account management

  • The ability to identify and resolve problems in a timely manner and develop solutions effectively

  • Developed negotiation skills with the demonstrated ability to close a sale

  • Shows persistence, overcomes obstacles, and takes calculated risks to accomplish goals

  • Meets challenges with resourcefulness and creativity

  • Ability to assess the needs to potential clients and develop recommendations

  • Good judgment and willingness to make decisions

  • Ability to assess strengths and weaknesses, set goals, achieve objectives and strives to continuously build knowledge and skills of the sales profession and the market

  • Excellent personal motivation with the ability to work independently in a fast paced environment along with the ability to work in a team environment

  • Strong oral and written communications skills.  This includes the ability to speak clearly and persuasively in positive or negative situations, listen, possess excellent group presentation skills, willingness to actively participate in meetings

  • Experience with a professional sports or entertainment venue preferred

  • Working knowledge of sales and marketing techniques entertainment venue preferred

     

    Qualifications:

  • B.S. degree in business, communications, sports management or related field
  • Minimum of 1 year of B to C sales experience with a professional sports team preferred
  • Working knowledge of Microsoft CRM and Veritix ticketing platform preferred
  • Strength in time management, administrative ability, organization, and customer service skills.
  • Ability to communicate effectively with the public in a professional manner.
  • Professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Work flexible hours including evenings, weekends, holidays and overtime as needed.
  • Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc. and the ability to learn new programs.
  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility

 

To Apply:

  • To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS or EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s degree in Marketing, Sales, Communications or a related field?

2. Why do you want to work for the Detroit Lions?

3. Do you have experience working in sales? If so, describe your sales experience. This should include how many years of sales experience you have, if your experience is mainly inside or outside sales and the industry or product your sales were focused on.

4. Do you have experience with Veritix or any other ticket management system? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.

5. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Sales & Marketing: Premium/Suite Service
Premium Services Manager - The Detroit Lions and Ford Field Management, LLC. (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college and high school sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four. 


Ford Field Management and the Detroit Lions currently have a need for a Premium Services Manager.  This position is based out of the Ford Field stadium located in Downtown Detroit. This position will report to the Senior Director of Business Development and Premium Seating. 

 

SUMMARY: 
This Premium Services Manager position is responsible for executing a year-round Suiteholder engagement program as well as being a point of contact for Detroit Lions/Ford Field Suiteholders delivering high level customer service and communication to these premium customers.  This position will be critical in strengthening Suiteholder relationships and achieving departmental success. 

 ESSENTIAL FUNCTIONS (including, but not limited to):
The Premium Services Manager position will have daily responsibilities including, without limitation, the following:

  • Assist in the creation of a touch-point campaign each season to ensure that a mutually beneficial relationship is being developed and deepened with every Suiteholder
  • ?Lead the fulfillment and service of suite tickets and other Premium assets
  • Prepare contracts and proposals for potential Suiteholders, Loge Box Members and Tunnel Club Members
  • Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is up to date at all times
  • Identify revenue generating opportunities for sales personnel
  • Create database of customer profiles to deliver customer preferences and individual needs
  • Work closely with the Corporate Partnerships, Marketing, & Football Operations departments to deliver value-additive experiences to Suiteholders (including, but not limited to special Suiteholder events, private team functions, and other NFL/Ford Field/Detroit Lions events)
  • Manage the relationship between the customer and our food and beverage service provider
  • Work with the suite and club seat sales staff to fulfill customer expectations and deliverables
  • Manage special projects creating, presenting and executing a strong strategic vision
  • Analyze and execute new initiatives based on an understanding of industry market trends
  • Seek opportunities to connect with Suiteholders to build effective and meaningful relationships with principals and administrators
  • Assist in planning and executing all Suiteholder events and functions, including: Suite Tasting, Suite Administrator Party, Kids Clinics, Suiteholder Trips, and other special receptions
  • Partner with Premium Sales Managers to develop integrated inventory management plans to maximize sales and revenue opportunities for all Suite products
  • Work closely with other business units to create synergy and promote total integration.

GENERAL DUTIES:

  • Will maintain an appropriate level of knowledge of Microsoft Office and of web tools and software being used
  • Maintain all quote documentation with accurate pricing and configurations
  • Will collaborate with Premium Sales Managers on the management and maintenance of prospect lists
  • Will generate and properly distribute electronic and hard copies of proposal presentations and information
  • Develop and deliver components of sales presentations in a professional and effective manner when needed
  • Will participate in team meetings, generating meeting minutes and provide meeting communication updates to all parties involved
  • Assist with the generation and organization of content for Company newsletter
  • Responsible for tracking all invoices and expenses against budget
  • Must be motivated, reliable, and able to work independently or as part of a team
  • Maintain professionalism when communicating with internal and external contacts
  • Must be accurate and efficient with ability to meet deadlines
  • Must be detail oriented with strong organizational skills
  • The ability to gather and analyze information skillfully and develop solutions quickly and effectively
  • Will adjust work schedule to meet departmental demands
  • Will keep appropriate information confidential
  • Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position

 

QUALIFICATIONS/REQUIREMENTS:

  • Bachelor degree and three plus years of direct hospitality/customer service management experience
  • ?Previous experience managing suites for a sports team a plus
  • Exceptional written and verbal communication skills
  • Team-First mindset and approach in all duties and responsibilities
  • Excellent interpersonal skills with ability to connect with, and relate to, all levels of staff, management, clients, and vendors
  • Ability to multi-task and effectively adjust to rapidly changing market and business conditions
  • Demonstrated work ethic with an innate sense of urgency and tenacity
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • A valid Driver’s License and a good driving record
  • Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to work a flexible schedule including nights, weekends and holidays

 

TO APPLY:

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS or EMAILS PLEASE.

Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a bachelor’s degree in Business, Sports Management, Hospitality Management or Event Planning?

2. How many years of corporate hospitality experience do you have?

3. Do you have experience delivering high level customer service to a corporate clientele? If so, please describe your experience.

4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Sales & Marketing: Ticket Operations
Ticket Operations Representative - Ford Field Management, LLC. and The Detroit Lions (Detroit, MI)

SUMMARY:          

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for Ticket Operations Representatives.  This part-time position is based out of the Ford Field stadium located in Downtown Detroit.

In this role, you will be an essential part of the game experience and help build memories that last a lifetime.  Individuals must be willing and able to ensure exceptional customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Duties/Job Requirements:

  • Customer/client service- via telephone, email and walk-ins.
  • Facilitate ticket sales, will call and service at windows for all Ford Field events
  • Knowledge of ticketing platform and Flash Seats
  • Process orders, applying payments and printing of tickets
  • Enter and/or update account information
  • Use AXS/Veritix/Back Office for ticket sales and seating navigation.
  • Assist with season ticket accounts, cancellations, sales, and customer service inquiries.
  • Assist with filling single and group event orders.
  • Ability to make decisions during high-pressure situations.
  • Maintain organization of tasks and event documents.  
  • Assists in the general operation of the box office.  Assisting with sales process, questions or concerns related to events or customers, handle daily incoming calls, checking messages and returning calls regarding ticket related needs for all Ford Field events.
  • Ability to work well with people; must have exceptional interpersonal skills.
  • Attention to detail and organized with cash handling and basic accounting principles.
  • Must be able to work a flexible schedule including nights, weekends, and holidays.
  • Attendance and Punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours, on-sale, etc.

Education/Experience:

  •  High school diploma or GED preferred.
  • Must be customer-service oriented and have a fan-friendly attitude.
  • Ability to figure simple mathematical problems.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
  • Experience in customer service and guest relations.
  • Working knowledge of Microsoft Office products.
  • Knowledge of Veritix and Flash Seats.
  • A high degree of technological competence and point of sale experience required.
  • Experience with a ticket operations system or other relational programs.
  • Oral and written communication skills.
  • Ability to speak in a professional manner via telephone/in person with guests, fans and staff.

Physical Requirements of the Job:

  • Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time.
  • Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. 
  • Specific vision abilities required by this job include close vision and distance vision.
  • May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 20lbs on occasion.

To Apply:

  • To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS or EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous customer service experience?

2. Are you available to work an irregular schedule/extended hours?

3. Are you available to work a minimum of 50% of all events scheduled and 3-7 hours on event days?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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