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Sales & Marketing: Database Marketing/Analytics
CRM Coordinator - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a CRM Coordinator.  This position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the CRM & Research Manager.

 

SUMMARY:
The CRM Coordinator will assist with all of the Lions’ data assets including the support and programming of a CRM, data capture, paperless ticket technologies, email marketing, SMS marketing, and marketing research technologies.

 

ESSENTIAL FUNCTIONS (including, but not limited to):
The CRM Coordinator will have daily responsibilities including, without limitation, the following:
 

  • Will be the first point of contact for the Partnership Sales, Marketing, Ticket Sales and Ticket Sales Service departments on assisting with their needs with CRM usage, reporting, and data accuracy
  • Will conduct, coordinate and deploy personalized electronic marketing campaigns and report on their results
  • Will build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Developing reports and dashboards to measure the success of CRM campaigns and other projects

 

GENERAL DUTIES:

  • Perform database maintenance duties as necessary, including but not limited to, potential duplicates, conflicting or missing data, and merging records
  • Contribute to CRM’s best practice documents by continually looking for process improvements and new features to share with team members
  • Coordinate data collection processes and insure all data is entered into, tracked and distributed within CRM
  • Assist with research and analytics projects as necessary
  • Responsible for troubleshooting client concerns and facilitating resolutions
  • Will establish and maintain effective working relationships with colleagues and guests
  • Will have the ability to work independently along with the ability and willingness to take direction
  • Will successfully manage multiple priorities in a professional manner and organize work effectively and efficiently
  • Have attention to detail and ability to work with deadlines
  • Will perform other duties as assigned

REQUIREMENTS:

  • Bachelor’s Degree in Technology, Business, Economics or related field
  • At least 1 year of experience working in ticketing, database marketing, and/or with a CRM system
  • Experience with ticketing and CRM systems, Microsoft Dynamics CRM experience preferred
  • Strong analytical and computer skills, with an emphasis on Microsoft Excel required and Microsoft Access preferred
  • Working knowledge of HTML preferred
  • Knowledge of email, web and database technologies
  • A valid Driver’s License and a good driving record
  • Ability to work a flexible schedule including nights, weekends and holidays

SUBMIT RESUME

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM system? If so, please provide how many years you have worked with the system(s) and what specific system(s) you’ve worked with.

2. Do you have experience with Veritix or any other ticket management system? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.

3. Describe your experience working on email marketing campaigns.

4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Sales & Marketing: Advertising/Agency
Creative Services Manager - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college and high school sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Creative Services Manager.  This position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Vice President of Marketing & Activation.

 

SUMMARY OF POSITION:

The Creative Services Manager position is responsible for the creation, preparation, and production of graphics, conceptual and camera ready artwork and visual aids for the Detroit Lions and Ford Field.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Creative Services Manager will be responsible for the following:
 

  • Serve as the gatekeeper of the Lions and Ford Field brands while collaborating with senior management, the NFL, NFL Players Association and ensure proper use throughout all advertising, promotions, internal publications, marketing and any other environment in which the brand appears
  • Will lead the creative process, interpret ideas and plan, organize and produce all graphics and related artwork for projects
  • Will use  exceptional conceptual and design skills to lead campaigns across diverse platforms while ensuring visual standards are implemented in accordance with the organization’s brand and image
  • Assist with creating concepts for web, mobile, print, packaging, signage, and merchandise while adhering to applicable style guides
  • Will integrate and coordinate graphic artwork preparation with printers, promotional and signage vendors, and mail houses to ensure proper technical job quality processes and delivery by deadlines
  • Will take the lead on the creative fulfillment as necessary and engage outside resources and agencies as necessary

GENERAL DUTIES:

  • Will apply the Detroit Lions and Ford Field brand identity systems and typography
  • Supervise the brand content and function for the Detroit Lions and Ford Field, both internally and externally
  • Utilize a MAC with various desktop publishing programs to create and produce finished artwork
  • Prepare photographic images to create digital files for use in print or to be published on-line
  • Coordinate and arrange production of finished product that meet budget requirements and deadlines
  • Will stay ahead of the curve on emerging technologies
  • Will establish and maintain effective working relationships with colleagues and guests
  • Will have the ability to work independently along with the ability and willingness to take direction
  • Will successfully manage multiple priorities in a professional manner and organize work effectively and efficiently
  • Will adjust work schedule to meet departmental demands
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor's degree in Graphic Design or related field required
  • At least 5 years of experience with creative agency or equivalent
  • Strong design portfolio with a strong grasp of visual design principles, layout, typography, color, and imagery
  • Proficient in Adobe software, including but not limited to Photoshop, Illustrator, InDesign (Creative Suite 5+), in a MAC environment
  • Understanding of principles, practices, materials and techniques of desktop publishing and basic graphic layout
  • Proficient of photography and photography editing, producing accurate and high quality work
  • Ability to design across diverse platforms:  print, digital, OOH, collateral, video, signage, in-stadium entertainment, and more
  • Desire to work in a fast-paced environment and to develop something new every day
  • Participate in creative brief process interpreting ideas and plan, organize and produce all graphics and related artwork for projects
  • Will be bold, creative, courageous, curious, intelligent and understanding of the sports industry
  • Excellent follow through, strong organizational, prioritization, time management skills with strong verbal and written communication skills
  • Must be able to collaborate well within a team and across multiple departments, including but not limited to, ticket sales, partnerships, community relations, events, digital media, PR
  • Will adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs
  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility
  • Be prepared to share design portfolio

TO APPLY

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of experience working with a creative agency and/or equivalent? If so, please describe your experience.

2. Provide your level of experience working with cross-functional teams.

3. Describe you level of experience developing creative across all communication channels.

4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Internships: Any Internship
INTERN- Facilities Department - Detroit Lions (Allen Park, MI)

Position Summary:

The Detroit Lions Facilities Department is accepting applications for an internship position in their department. The Facilities Department is responsible for the maintenance and upkeep of the practice facility and parking lot at the Detroit Lions Allen Park Training Facility.

The Facilities intern will have the opportunity to learn about and assist with the day-to-day operations of the department. The intern will gain hands on training and experience for maintenance and repairs at the Allen Park Facility.

This internship is a seasonal position working approximately 40 hours per week and would start in June 2015. No benefits are available for this position. This position is based in the Detroit Lions Training Facility in Allen Park, MI and is a paid position. Candidates must provide own housing and transportation to and from Allen Park and to Ford Field.
Duties and Responsibilities

  • Extensive experience operating compressors, striping machines, spray equipment and other small power equipment.

  • Skilled in applying paints, stains, surface preparatory material, and undercoating materials to a variety of surfaces; according to Material Safety Data Sheets ensuring compliance with hazardous materials guidelines.

  • Knowledge of tools, equipment, and materials.

  • Keeps equipment and work areas clean and organized.

  • Proficient in Microsoft Office applications.

  • All applicants must maintain a professional appearance.

Physical Requirements

Ability to regularly lift and/or move up to 50 pounds.
Ability to lift and move equipment.
Ability to reach, bend, sit and/or stand, climb or balance, kneel, crouch or crawl.

Expectations

  • Reports to work each day and on time, and works extra hours when needed.

  • Employee must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).

  • Provides excellent level of customer service to both internal and external customers.

  • The employee must be able to determine the neatness, accuracy and thoroughness of the work assigned.

  • Must successfully pass a background check

  • Valid driver's license with a good driving record       

NO CALLS PLEASE. We regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently enrolled or a recent graduate from a college degree program?

2. Do you currently have transportation and housing in the Allen Park/metro Detroit area?

3. Please list any equipment or tools you have used recently.

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Facility Operations/Security: Grounds Crew/Turf Management
INTERN-Groundskeeper - Allen Park - Detroit Lions (Allen Park, MI)

Position Summary:

The Detroit Lions Groundskeeping Department is accepting applications for a part-time seasonal intern for their department. The Groundskeeping Department is responsible for the maintenance and upkeep of the practice facility grounds and parking lot at the Detroit Lions Allen Park Training Facility.

The Groundskeeping Intern will have the opportunity to learn about and assist with the day-to-day operations of the department. The Intern will gain hands on training and experience in field painting, grounds and equipment maintenance, and turf management.

This is a part-time, seasonal position working approximately 20-40 hours per week.  This position would begin in May 2015. No benefits are available due to the part-time seasonal nature of this position. This position is based in the Detroit Lions Training Facility in Allen Park, MI and is a paid position. Candidates must provide own housing and transportation to and from Allen Park and to Ford Field.


Duties and Responsibilities:

  • Operate small landscape machinery including lawnmowers and trimmers
  • Trimming, mowing, divot repair, edging
  • Field painting
  • Aerifying, topdressing, over seeding,pruning, mulching and weed control
  • Basic equipment maintenance
  • Assist facilities department with parking lot maintenance and repair; paint spaces as needed

Qualifications

  • The preferred candidate is enrolled in/recently graduated from a two or four year program at the college level in a Turf Management, Agronomy, Landscape, or Horticulture program
  • Experience in fertilizer, pesticide and/or fungicide applications or having an applicator’s license strongly preferred
  • Candidate must be a team player and have the ability to work effectively and professionally when working independently
  • Ability and willingness to learn new equipment and systems
  • Ability to work a flexible schedule, including evenings, weekends and holidays as needed
  • Must comply with proper safety polices and procedures as required
  • Must successfully pass a background check
  • Valid driver's license with a good driving record


Physical Requirements

  • Ability to regularly lift and/or move up to 50 pounds.
  • Ability to lift and move equipment.
  • Ability to reach, bend, sit and/or stand, climb or balance, kneel, crouch or crawl.

NO CALLS PLEASE. We regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently enrolled or a recent graduate from a college degree program?

2. Are you majoring in Turf Management, Agronomy, Landscape, or Horticulture?

3. Do you currently have transportation and housing in the Allen Park/metro Detroit area?

4. Do you have past experience in fertilizer, pesticide and/or fungicide applications?

5. Do you have an applicator’s license?

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Sales & Marketing: Premium/Suite Service
Suite Services Manager - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college and high school sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Suite Services Manager.  This position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Director of Business Development & Premium Seating.  Resumes will be accepted until 5:00 PM on Monday, April 20, 2015.

 

SUMMARY: 
This Suite Services Manager position is responsible for executing a year-round Suiteholder engagement program as well as being a point of contact for Detroit Lions/Ford Field Suiteholders, delivering a high level of customer service and communication.  This position will play a large part in successfully strengthening Suiteholder relationships and achieving departmental success.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Suite Services Manager position will have daily responsibilities including, without limitation, the following:
 

  • Will partner with Premium Seating Sales Managers to develop and identify integrated inventory management plans to maximize sales and revenue generating opportunities for all Suite products
  • Will work closely with the Corporate Partnerships, Marketing, & Football Operations departments to deliver value-additive experiences to Suiteholders including, but not limited to special Suiteholder events, private team functions, and other NFL/Ford Field/Detroit Lions events
  • Assists in the creation of a touch-point campaign each season to ensure that a mutually beneficial relationship is being developed and deepened with every Suiteholder
  • Comply with all departmental CRM guidelines to ensure information is accurate, deliverables are tracked and fulfilled, and account information is up to date at all times
  • Will manage the relationship between the customer and our food and beverage service provider and will work with the suite and club seat sales staff to fulfill customer expectations and deliverables
  • Analyze and execute new initiatives based on an understanding of industry market trends and will seek opportunities to connect with Suiteholders to build effective and meaningful relationships with principals and administrators
  • Assist in planning and executing all Suiteholder events and functions, including but not limited to, Suite Tasting, Suite Administrator Party, Kids Clinics, Suiteholder Trips, and other special receptions

GENERAL DUTIES:

  • Lead the fulfillment and service of suite tickets and other assets
  • Create database of customer profiles to deliver customer preferences and individual needs
  • Will collaborate with Premium Seating Sales Managers on the management and maintenance of prospect lists
  • Prepare contracts and proposals for potential Suiteholders and will maintain all quote documentation with accurate pricing and configurations
  • Will generate and properly distribute electronic and hard copies of proposal presentations and information
  • Develop and deliver components of sales presentations in a professional and effective manner when needed
  • Manage special projects creating, presenting and executing a strong strategic vision and will work closely with other business units to create synergy and promote total integration
  • Will participate in team meetings, generating meeting minutes and provide meeting communication updates to all parties involved
  • Assist with the generation and organization of content for Company newsletter
  • Responsible for tracking all invoices and expenses against budget
  • Will maintain an appropriate level of knowledge of Microsoft Office and of web tools and software being used
  • Must be motivated, reliable, and able to work independently or as part of a team
  • Maintain professionalism when communicating with internal and external contacts
  • Must be accurate and efficient with ability to meet deadlines
  • Must be detail oriented with strong organizational skills
  • The ability to gather and analyze information skillfully and develop solutions quickly and effectively
  • Will adjust work schedule to meet departmental demands
  • Will keep appropriate information confidential
  • Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position

QUALIFICATIONS/REQUIREMENTS:

  • Bachelor’s degree in Business, Sports Management, Hospitality Management, Event Planning or related field
  • At least 3 years of direct hospitality/customer service management experience required
  • Previous experience managing suites for a sports team is a plus
  • Exceptional written and verbal communication skills along with excellent interpersonal skills with ability to connect with, and relate to, all levels of staff, management, clients, and vendors
  • Ability to multi-task and effectively adjust to rapidly changing market and business conditions
  • Demonstrated work ethic with an innate sense of urgency and tenacity
  • Team oriented attitude and approach, relationship building skills, and ability to maintain a professional demeanor and appearance
  • Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs
  • Strength in time management, administrative ability, organization, and customer service skills
  • A valid Driver’s License and a good driving record
  • Ability to work a flexible schedule including nights, weekends and holidays

 

 SUBMIT RESUME

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

 

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a bachelor’s degree in Business, Sports Management, Hospitality Management or Event Planning?

2. How many years of corporate hospitality experience do you have?

3. Do you have experience delivering high level customer service to a corporate clientele? If so, please describe your experience.

4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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