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Sales & Marketing: Ticket Sales
Business Development Account Executive - Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for Business Development Account Executive.  This new position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Director of Business Development & Premium Seating. 

SUMMARY:
The Business Development Account Executive will be responsible for corporate account acquisition for all hospitality inventory and will directly impact the growth and expansion of our customer base.  This position will work within the ticketing department to achieve customer satisfaction, revenue generation, and long-term account goals that are in line with the company’s overall objectives.   

ESSENTIAL FUNCTIONS (including, but not limited to):

The Business Development Account Executive position will have daily responsibilities including, without limitation, the following:

  • Directly prospect, sell and service season tickets with a primary focus on small to mid-market corporations.
  • Pursue new B2B account acquisition through personalized sales presentations over the phone and in person.
  • Promote, sell and service season ticket members, group tickets and suite packages
  • Cultivate leads through cold calling, face the face appointments, networking at outside events, in stadium presentation’s and inbound inquiries
  • Involvement in all stages of the sales cycle from lead generation to closing
  • Service existing customer base in addition to facilitating the renewal process
  • Sell new and existing clients for all Ford Field events
  • Responsible for troubleshooting client concerns and facilitating resolutions
  • Participate in non-game day sales events, offsite meetings, sales booths, including but not limited to, open houses, training camp and draft day party
  • Develop and enhance relationships with current clients to increase growth opportunities through exceptional service and referrals
  • Entertain prospects and new season ticket holders on game day and at Ford Field events to ensure strong personal relationship with client base
  • Produce accurate updates on sales pipeline/prospecting activity in CRM , outside appointment and event recaps and account management
  • Attain weekly, monthly and long term season ticket and revenue goals

 

NONESSENTIAL FUNCTIONS:

  • Perform other duties as assigned

GENERAL DUTIES:

  • Primary inventory focus on season tickets but has flexibility to sell full menu
  • Expert in prospecting and closing corporate account base
  • Develop and maintain effective working relationship with clients, guests, co-workers
  • Ability to schedule meetings and conduct presentations with prospective clients
  • Participate in scheduling meetings and conducting presentations with prospective clients
  • Seek and implement sales and service best practices
  • Will provide information to prospects in a courteous and professional manner
  • The ability to identify and resolve problems in a timely manner and develop solutions effectively
  • Will utilize  CRM system and Veritix ticketing software
  • Ability to assess strengths, weaknesses, set goals, achieve objectives and strive to continuously build knowledge and skills of the sales profession and market
  • Demonstrates persistence, overcomes obstacles and takes calculated risks to accomplish goals
  • Personally motivated with the ability to work independently in a fast paced team environment
  • Strong oral and written communications skills.  This includes the ability to listen, speak clearly and persuasively in positive or negative situations, possess excellent group presentation skills and willingness to actively participate in meetings
  • Meets challenges with resourcefulness and creativity
  • Ability to assess the needs of potential clients and develop recommendations
  • Proven ability to work well with co-workers and supervisors in a team environment
  • Will exercise good judgment and have the willingness to make decisions
  • Ability to work a flexible schedule including nights, weekends and holidays

 

QUALIFICATIONS:

  • Bachelor’s Degree in Business, Communications, Sports Management or related field required
  • Minimum of 2 years of B2B sales experience required, with experience with a professional sports or entertainment venue preferred
  • Proficient computer skills including experience with MS Office products, including but not limited to, Word, Excel and Outlook and the ability to learn new programs
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to communicate effectively with the public in a professional manner
  • Must possess a professional attitude and demeanor
  • Working knowledge of sales and marketing techniques of entertainment venues preferred
  • Working knowledge of Microsoft CRM and Veritix ticketing platform preferred
  • Developed negotiation and closing skills preferred
  • Ability to work in a fast-paced working environment while managing multiple tasks

  • Will adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs

  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s degree in Marketing, Sales, Communications or a related field?

2. Why do you want to work for the Detroit Lions?

3. Do you have experience working in sales? If so, describe your sales experience. This should include how many years of sales experience you have, if your experience is mainly inside or outside sales and the industry or product your sales were focused on.

4. Do you have experience with Veritix or any other ticket management system? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.

5. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Broadcast: Broadcast Production
Manager of Scoreboard and Broadcasting Operations - Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Manager of Scoreboard and Broadcasting Operations. This position is based out of the Ford Field stadium located in Downtown Detroit.  The work is performed with considerable independence under the supervision of the Director of Broadcasting and Production.

 

SUMMARY OF POSITION:
This position is responsible for operating and maintaining the audio visual systems including the Control Room and broadcast/major network productions for Ford Field.  Work is reviewed through oral feedback, financial operations and by evidence of client and guest satisfaction with the services. 

 

ESSENTIAL FUNCTIONS (including, but not limited to):
The Manager of Scoreboard and Broadcasting Operations operate and maintain the audio visual systems, which includes:

 

Media and Broadcast Services:

  • Responsible for coordination of live ENG truck tie-ins.  This includes any event that uses facility wiring to broadcast live

  • Lead Stadium contact for out-of-town satellite news trucks and managing Etkin lot

  • Stadium Contact for major networks including, but not limited to, ESPN, FOX, and CBS

  • Responsible for live data feeds from game clocks to national television truck

  • Responsible for troubleshooting lines from camera location to truck location

  • Responsible for patching video and audio for ENG trucks

Game Day Responsibilities:

  • Responsible for all televisions in the facility (suites, concourses, club level)

  • Responsible for all equipment and immediate troubleshooting with all equipment in the Control Room

  • Responsible for ensuring all video and scoreboards are functioning properly and responsible for scoreboard production support

  • Engineer for scoreboard and other productions, including but not limited to, Pre-game Show, Post-game Show and London

  • Stadium contact for support vendors, including but not limited to, Simoni, Daktronics, and KLA

  • Responsible for sound systems and press feeds (mult-boxes) of post-game coaches interview rooms

  • Design workflow for gameday and other shows in terms of equipment and making sure our equipment accomplishes the goals of the production

  • Managing crew in terms of scheduling and finding suitable replacements for production

  

NONESSENTIAL FUNCTIONS:

Perform other duties as assigned

GENERAL DUTIES:

  • Responsible for all Audio Systems within Ford Field and for ensuring all Audio Systems are functioning and operational

  • Responsible for ensuring Video Switcher Systems are functioning and operational, including the inboard and the outboard DVE systems

  • Responsible for Technical Services equipment inventory

  • Responsible for supporting all events which require Technical Services Equipment, support, and expertise.  This includes placement, support (when necessary), tear down of equipment as well as operation of all Technical Services equipment, Control Room and otherwise, as required

  • Lead Engineer for new Stadium features (50/50 jackpot on the televisions, Roar meter, twitter (linkees) feed on scoreboard and televisions, L-bar inventory,  Breadstick a/v setup, etc.)

  • Managing the Broadcast head-end (internal channels, cable channels, Sunday Ticket for suites)

  • Cameraman/editor as needed for Detroit Lions productions including some travel

  • Schedule any maintenance, preventative or otherwise

  • Responsible for overseeing and training gameday staff and operators

 

Daktronics Boards and Systems:

  • Responsible for making sure systems all Daktronics boards are functioning and operational.  This includes time clocks, ribbon boards, and the video boards

  • Responsible for orientation or training of freelance operators for Daktronics systems (All sports, Venus 7000, Vplay)

  • Schedule any maintenance, preventative or otherwise, with Daktronics, and function as the interface with Daktronics, scheduling and attending meetings as needed

  • Responsible for operation and support of systems for smaller events: this includes controlling scoreboards for high school football, college games and non-football events

Graphics Systems:

  • Responsible for all Graphics Systems within Technical Services, including Character Generators (Chyron), and for making graphics for video and ribbon boards for events

  • Responsible for keeping systems operational and functioning

  • Assign pages or areas for use for Football (NFL) and for use by non-football events

  • Responsible for deleting and clearing out pages no longer used

Camera Systems:

  • Responsible for ensuring all camera systems are functioning and operational

  • Responsible for all cameras systems, patching, and tally’s

Editing System:

  • Responsible for all Editing System components and for ensuring all Editing Systems are functional and operational

  • Responsible for maintenance of drives and for deleting or archiving material on the editor

  • Responsible for creating and editing videos for Ford Field or clients of Ford Field for promotional or instructional use (examples: Final Four video, Ford Field highlight video, Lions highlight video, Free Agent welcome videos, Evacuation video)

       

Qualifications:

  • At least 8 years of responsible management experience in the areas of telecommunications, broadcast and production in a stadium or arena

  • A degree in Communications, Mass Media, Broadcasting or related field

  • Working knowledge of video switchers, digital effect generators, videotape machines, cameras, routing systems, hardware and software, personal computers and fiber optics

  • Working knowledge and understanding of television production systems, system timing and related test equipment and hardware

  • Knowledge of System Layout and Engineering of Broadcast systems

  • Knowledge of audio/video production: camera operation, linear and non-linear editing, and graphic production in a live or post-production environment

  • Ability to attend workshops/seminars/college classes to remain current with technological advancements pertaining to television and scoreboard operations

  • Thorough knowledge of the principles, procedures and practices related to the technical management of the operations of a multi-faceted facility

  • Ability to provide leadership and make decisions in stressful situations

  • Ability to be a team player specializing in multimedia tasks

  • Ability to maintain effective working relationships and communicate effectively, both orally and in writing with the staff, general public, vendors and contractors

  • Knowledge of and ability to use various computer programs including word processing, graphics, and spreadsheets

  • Valid Driver’s License and a good driving record

  • Must be able to work flexible hours including some weekends and evenings

  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility

 

 To apply

To apply, please provide a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS OR EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of stadium/arena engineering experience do you have?

2. How many years of experience do you have in the sports industry?

3. How many years of experience do you have working with network broadcasting crews? Please provide details.

4. How many years of experience do you have working with local network broadcasting TV crews? Please provide details.

5. Are you able to work nights, weekends, and holidays as required of this position?

6. What are your salary requirements? Candidates who fail to provide an appropriate response will not be eligible for consideration.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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