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Facility Operations/Security: Game Day/Event Staff
Game Day Staff (Part-Time) - Eagles Stadium Operator, Lincoln Financial Field - Philadelphia Eagles (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW

At Lincoln Financial Field, we work diligently to provide our fans with one-of-a-kind guest experiences. In addition to being the home of the Philadelphia Eagles, Lincoln Financial Field has played host to the Army-Navy Game, NCAA Lacrosse Championships, Temple University Football, Philadelphia Union, Monster Jam, international soccer competitions, concerts, and many other entertainment events. Providing an unmatched spectator experience for nearly 70,000 fans, there is no better place to attend an event than Lincoln Financial Field. 

POSITION SUMMARY
This is a part-time, seasonal position.  As a Game Day Staff member, you will have the opportunity to create memories that last a lifetime and become part of stories that will be told by our fans for years to come. You will live our mission statement of providing our fans with the highest quality sports and entertainment experience in a safe, clean, and friendly environment and play a key role in inspiring and serving the greatest football city in America.

POSITION RESPONSIBILITIES
Positions will be determined upon training completion in September.

Please see below for the positions available as a Game Day Staff member:

Event Staff- Assist fans in locating areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. Event Staff monitor fan behavior with the assistance of Event Staff Supervisors and security personnel. Event Staff positions include: Ticket Takers, Ushers, Guest Services Attendants, Fan Ambassadors, Quality Control, and 50/50 Raffle. This position is ideal for a candidate that enjoys working in a fast paced environment and has great interpersonal skills.

Concierge Staff – Assist fans in locating the Premium areas of Lincoln Financial Field and supplying general information in a courteous and professional manner. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. This position is ideal for a candidate with a professional and gracious demeanor as well as exceptional customer relations skills.

Merchandise Staff- Deliver an exciting customer shopping experience in a fast paced environment. Provide memorable customer service interactions by greeting each customer, helping fans locate desired merchandise, and completing sales transactions using a Point of Sale (POS) system. Merchandise Staff recommend specific products as directed and work with other team members in order to achieve sales goals.  This position is ideal for a candidate with retail or cash handling experience.

DESIRED ATTRIBUTES
The ideal candidate possesses a high level of integrity, passion, energy, a positive attitude, the ability to adapt to different situations, a strong work ethic, and a mindset for teamwork.  Candidates must have excellent customer service skills and the desire to help others.

REQUIREMENTS
• Available weeknights, weekends, and holidays (as needed)
• Must be available 3-4 hours prior to event kick-off and approximately 1-2 hours after each event
• Employees will be required to work all events at Lincoln Financial Field including Eagles home games and special events such as:

·        Army vs. Navy Game- Saturday, December 9, 2017

·        Philadelphia Eagles vs. Oakland Raiders – Monday, December 25, 2017

·        Philadelphia Eagles vs. Dallas Cowboys- Sunday, December 31, 2017

Please note: Game Day Staff positions will be filled in mid-August. Training will commence in September.  Two training sessions must be completed in order to begin working Lincoln Financial Field events in September.  Training sessions will take place in the evening (6pm-9pm).

PHYSICAL REQUIREMENTS 
• Ability to lift 40 lbs.
• Ability to stand for entire length of shift
• Ability to walk throughout stadium (including climbing stairs) during each shift
• May be required to work in elevated areas
• May be required to work in confined/narrow spaces (i.e. elevator)
• Ability to work in variable temperatures, including extreme hot and cold weather based on the season

EDUCATION & EXPERIENCE
• High school diploma or equivalent
• Previous experience in a customer service environment strongly preferred

COMPENSATION
Starting wage is $9.00 an hour.


 ** If there is an interest we will contact you directly to discuss you qualifications and/or schedule an interview. Please do not call; phone calls will only delay the hiring process. Thank you. **

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently live in the Philadelphia area?

2. Do you have previous customer service experience?

3. Do you have previous cash register and/or cash handling experience?

4. Are you able to work all major events taking place at Lincoln Financial Field during the fall/winter months?

5. Are you able to work in extreme heat or cold weather?

6. What is your desired position (if any)?

7. What is the best time and way for us to reach you?

8. If you were referred by a current staff member, please provide their first and last name.

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Internships: Any Internship
Ticket and Fan Services Intern - Philadelphia Eagles (Philadelphia, PA)

POSITION SUMMARY

The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.

REPORTING RELATIONSHIPS

The Ticket & Fan Services Intern will enhance their education by working under the direct supervision of the Ticket Operations Manager, Game Day Staff Payroll & Scheduling Manager or Assistant Manager of Fan Experience, depending on their position.

POSITION RESPONSIBILITIES

Ticket & Fan Services

? Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows

? Manage and maintain customer/season ticket member hard file system

? Learn and use Archtics ticketing systems for reports and account updates

? Learn and use the Philadelphia Eagles CRM database for reports and account updates

? Organizing and preparing department for season and game days

? Assist with data entry including, SBL information, customer information, and financial information

? Assist Premium Seat Ticket Manager with contracts and data processing

? Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings

? Help organize and input incoming payments, including tracking and creating batches and financial reports

? Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field

? Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Guest Services

? Assist with day-to-day Game Day Staff communication via phone and email

? Analyze employee feedback to identify areas of improvement

? Assist in the response of fan suggestions, questions, complaints or comments via phone and email

? Assist in operational support of Guest Services locations

? Support the lost and found program, including logging, returning and donating items

? Utilize SalesForce CRM database software to track and analyze fan interactions

? Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff

? Assist with event day preparation, including copying and organizing materials and equipment

? Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party

? Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

? Work all events at Lincoln Financial Field as well as Game Day Staff related events

QUALIFICATIONS

? Must be able to receive academic credit and provide paperwork

? Customer service experience

? Excellent verbal, written, and interpersonal communication skills required

? Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Are you currently attending college or able to receive credits for an academic internship?

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Future Notification Only - NFL Teams (Various Locations, US)

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