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Facility Operations/Security: Game Day/Event Staff
Game Day Staff (Part-Time) - Eagles Stadium Operator - Philadelphia Eagles (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW

At Lincoln Financial Field, we work diligently to provide our fans with one-of-a-kind guest experiences. In addition to being the home of the Philadelphia Eagles, Lincoln Financial Field has played host to the Army-Navy Game, NCAA Lacrosse Championships, Temple University Football, Philadelphia Union, Monster Jam, international soccer competitions, concerts, and many other entertainment events. Providing an unmatched spectator experience for nearly 70,000 fans, there is no better place to attend an event than Lincoln Financial Field. 

POSITION SUMMARY
This is a part-time, seasonal position.  As a Game Day Staff member, you will have the opportunity to create memories that last a lifetime and become part of stories that will be told by our fans for years to come. You will live our mission statement of providing our fans with the highest quality sports and entertainment experience in a safe, clean, and friendly environment and play a key role in inspiring and serving the greatest football city in America.

POSITION RESPONSIBILITIES
Positions will be determined upon training completion in September. 

Please see below for the positions available as a Game Day Staff member:

Event Staff- Assist fans in locating areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. Event Staff monitor fan behavior with the assistance of Event Staff Supervisors and security personnel. Event Staff positions include: Ticket Takers, Ushers, Guest Services Attendants, Fan Ambassadors, Quality Control, and 50/50 Raffle. This position is ideal for a candidate that enjoys working in a fast paced environment and has great interpersonal skills.

Concierge Staff – Assist fans in locating the Premium areas of Lincoln Financial Field and supplying general information in a courteous and professional manner. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. This position is ideal for a candidate with a professional and gracious demeanor as well as exceptional customer relations skills.

Merchandise Staff- Deliver an exciting customer shopping experience in a fast paced environment. Provide memorable customer service interactions by greeting each customer, helping fans locate desired merchandise, and completing sales transactions using a Point of Sale (POS) system. Merchandise Staff recommend specific products as directed and work with other team members in order to achieve sales goals.  This position is ideal for a candidate with retail or cash handling experience.

DESIRED ATTRIBUTES
The ideal candidate possesses a high level of integrity, passion, energy, a positive attitude, the ability to adapt to different situations, a strong work ethic, and a mindset for teamwork.  Candidates must have excellent customer service skills and the desire to help others.

REQUIREMENTS
• Available weeknights, weekends, and holidays (as needed)
• Must be available 3-4 hours prior to event kick-off and approximately 1-2 hours after each event
• Employees will be required to work all events at Lincoln Financial Field including Eagles home games and special events such as:

·        Beyoncé: The Formation World Tour- Thursday, September 29, 2016

Please note: Game Day Staff positions will be filled in mid-August.  Training will commence in September.  Training must be completed in order to begin working Lincoln Financial Field events in September.

PHYSICAL REQUIREMENTS 
• Ability to lift 40 lbs.
• Ability to stand for entire length of shift
• Ability to walk throughout stadium (including climbing stairs) during each shift
• May be required to work in elevated areas
• May be required to work in confined/narrow spaces (i.e. elevator)
• Ability to work in variable temperatures, including extreme hot and cold weather based on the season

EDUCATION & EXPERIENCE
• High school diploma or equivalent
• Previous experience in a customer service environment strongly preferred

COMPENSATION
Starting wage is $9.00 an hour.


 ** If there is an interest we will contact you directly to discuss you qualifications and/or schedule an interview. Please do not call; phone calls will only delay the hiring process. Thank you. **

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently live in the Philadelphia area?

2. Do you have previous customer service experience?

3. Do you have previous cash register and/or cash handling experience?

4. Are you available to work Philadelphia Eagles home games on Sundays and/or week nights during the fall/winter months?

5. Are you able to work in extreme heat or cold weather?

6. What is your desired position (if any)?

7. What is the best time and way for us to reach you?

8. If you were referred by a current staff member, please provide their first and last name.

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Sales & Marketing: Premium/Suite Sales
Premium Sales and Premium Service Interns ( Post Graduate) - Philadelphia Eagles (Philadelphia, PA)

Internship Summary

The Premium Sales and Service Interns will enhance their education by working under the direct supervision and learning from the Manager of Premium Sales.  This person will assist the Director of Premium Development and sales staff in various sales and clerical capacities. 

Reporting Relationships

The Premium Sales and Service Interns will report to the Director of Premium Development

Premium Sales Position Responsibilities:

  • Make cold calls to prospective clients to sell premium sales inventory
  • Assist sales staff in the writing of sales proposals
  •  Formulate weekly Telemarketing reports
  • Research sales leads
  • Assist with the management of sales database
  •  Assist in service to Premium Service clients
  • Assist the sales staff in regard to their clerical duties
  • Work on special projects (at least one person season) that are assigned by sales team
  • Handle additional duties as defined from time to time from the Vice President of Sales

Premium Services Position Responsibilities:

·        Assist Premium Service team with client event execution

·        Assist with day to day office maintenance and contract fulfillment

·        Work in conjunction with premium services on game day responsibilities and activation   

Qualifications:

  • Bachelors Degree is required
  • Previous cold calling/ sales experience preferred
  • Excellent verbal and written communication skills
  • Flexibility to work non traditional hours ( weekends/evenings) when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors Degree?

2. Do you have previous sales experience? Please explain.

3. Please specify if you are interested in the Premium Services Intership or Premium Sales Internship.

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Football Operations: Statistics
Senior Analytics Position-Football Operations (title commensurate with experience) - Philadelphia Eagles (Philadelphia, PA)

Position Summary

The Senior Analytics role is responsible for helping apply analytics to units across the football operation. A successful candidate will be equipped to work with football data to draw insights and improve decision-making. Candidates should have the quantitative skills to analyze complex problems and the technical ability to implement their ideas effectively. Candidates will be exposed to all parts of the modern NFL front office, including player evaluation, game preparation, resource allocation, sports science, and player development.

Qualifications

·       Strong analytical and quantitative skills.

·       Foundational knowledge in statistics, econometrics, or machine learning. Advanced degree is a plus.

·       Proficient with data management and analysis in statistical software (e.g. R, STATA).

·       Experience working with databases.

·       Good communication skills.

·       Ability to work independently with a hands-on approach.

·       Passion for football.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelors Degree or Advanced Degree?

2. Do you have an advanced degree in a STEM field?

3. Are you proficient with statistical software? Please explain.

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Internships: Any Internship
Ticket and Fan Services Academic Intern - Fall 2016 Semester - Philadelphia Eagles (Philadelphia, PA)

POSITION SUMMARY
The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and
Guest Services Department while strengthening their professional attributes. To participate
in this internship, students must be able to receive credit from their college or university.

REPORTING RELATIONSHIPS
The Ticket & Fan Services Intern will be under the close supervision of the Ticket
Operations Manager of the Philadelphia Eagles.


POSITION RESPONSIBILITIES
• Work all events at Lincoln Financial Field assisting with guest relations and
ticket office operations
• Assist staff within the Ticket Operations, Guest Services, and Season Ticket
Member Services Departments with day-to-day operations
• Assist with incoming calls and emails to the Ticket Office and Guest Services
lines and assist visitors at ticket windows
• Manage and maintain customer hard file system
• Learn and use Archtics ticketing systems for reports and account updates
• Learn and use the Philadelphia Eagles CRM database for reports and account
updates
• Organizing and preparing department for season and game days
• Assist with data entry including, SBL information, customer information, and
financial information
• Assist Premium Seat Ticket Manager with contracts and data processing
• Assist Special Event Ticket Manager with all non-Eagles events including event
set-up, ticket sales, and ticket mailings
• Update and maintain season ticket member files
• Help organize and input incoming payments, including tracking and creating
batches and financial reports
• Assist Guest Services Department with guest suggestions, questions, complaints
or comments
• Assist with exclusive Season Ticket Member events
• Assist Guest Services Department with event day set up
• Use Excel, Word, and Outlook applications


QUALIFICATIONS
• Must be able to receive academic credit and provide paperwork
• Customer service experience
• Personable and well articulate
• Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. What is your expected graduation date?

3. Are you able to receive academic credit or is an internship required by your major?

4. Are you available to begin in August for the Fall 2016 semester?

5. Do you have ticketing experience? Please explain.

6. Do you have previous customer service experience? Please explain.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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