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Ticket Operations Post-Graduate Paid Intern - Philadelphia Eagles (Philadelphia, PA)

Internship Summary

The Ticket Operations Intern will learn the intricacies of an NFL Ticket Operations Department and Stadium Ticket Office while strengthening their professional attributes.  The Ticket Operations Intern will enhance their education by working under the direct supervision of and learning from the full time Ticket Office Staff of the Philadelphia Eagles. This full time, paid internship will include responsibilities such as assisting in the development and ticketing execution of Philadelphia Eagles games and various special event projects as well as completing office duties for the organization.

Position Responsibilities

·       Assist the Ticket Operations Managers in executing tasks leading up to and during all Philadelphia Eagles games

·       Assist the Special Event Ticket Manager in the planning and execution of special events at Lincoln Financial Field including concerts, soccer matches, Temple Football, Army-Navy, Eagles Kids Club Events, and Eagles-related special events

·       Assist Premium Ticket Coordinator with contracts, mailing, and data processing

·       Provide customer service during the week and on event days

·       Help organize and input incoming payments, including tracking and creating batches and financial reports

·       Learn and use Archtics ticketing systems for reports, account updates, and order processing

·       Assist staff with day-to-day operations, incoming calls, and assisting customers at ticket windows

·       Assist with data entry including, SBL information, customer information, and financial information

·       Manage and maintain season  ticket holder files and customer hard file system

·       Assist in training and management of academic interns and Game Day Staff

·       Assist with office set up for all events

·       Work all events at Lincoln Financial Field assisting with guest relations and ticket office operations

Qualifications

·       Recent Graduate, professional appearance, and strong work ethic required

·       Ability to prioritize multiple projects

·       Ability to maintain confidentiality of all business matters

·       Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities

·       Should have strong interest or background in Customer Service and Operations

·       Preferably has previous Ticket Office or Ticketing System experience 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently have housing in the Philadelphia area? If not, are you willing to relocate?

2. What is your expected graduation date?

3. When are you available to start in a full-time post-graduate seasonal role?

4. Do you have previous Ticketing experience? Please explain.

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