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Ticket and Fan Services Academic Intern - Philadelphia Eagles (Philadelphia, PA)

TICKET & FAN SERVICES INTERN


POSITION SUMMARY
The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.


REPORTING RELATIONSHIPS
The Ticket & Fan Services Intern will be under the close supervision of the Ticket Operations Manager of the Philadelphia Eagles.
 

POSITION RESPONSIBILITIES
• Work all events at Lincoln Financial Field assisting with guest relations and ticket office operations
• Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations
• Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows
• Manage and maintain customer hard file system
• Learn and use Archtics ticketing systems for reports and account updates
• Learn and use the Philadelphia Eagles CRM database for reports and account updates
• Organizing and preparing department for season and game days
• Assist with data entry including, SBL information, customer information, and financial information
• Assist Premium Seat Ticket Manager with contracts and data processing
• Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings
• Update and maintain season ticket member files
• Help organize and input incoming payments, including tracking and creating batches and financial reports
• Assist Guest Services Department with guest suggestions, questions, complaints or comments
• Assist with exclusive Season Ticket Member events
• Assist Guest Services Department with event day set up
• Use Excel, Word, and Outlook applications


QUALIFICATIONS
• Must be able to receive academic credit and provide paperwork
• Customer service experience
• Personable and well articulate
• Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Are you able to receive academic credit or is an internship required by your major?

3. Do you have ticketing experience? Please explain.

4. Do you have previous customer service experience?

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