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Ticket and Fan Services Intern (Academic for Summer 2018) - Philadelphia Eagles (Philadelphia, PA)


The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Fan Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.


The Ticket & Fan Services Intern will enhance their education by working under the direct supervision of the Ticket Operations Manager, Game Day Staff Payroll & Scheduling Coordinator, or Fan Experience Manager, depending on their position.


Ticket Services

  • Assist with incoming calls and emails to the Ticket Office and Fan Services lines and assist visitors at ticket windows
  • Manage and maintain customer/season ticket member hard file system
  • Learn and use Archtics ticketing systems for reports and account updates
  • Learn and use the Philadelphia Eagles CRM database for reports and account updates
  • Organizing and preparing department for season and game days
  • Assist with data entry including, SBL information, customer information, and financial information
  • Assist Premium Seat Ticket Manager with contracts and data processing
  • Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings
  • Help organize and input incoming payments, including tracking and creating batches and financial reports
  • Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Fan Services

  • Assist with day-to-day Game Day Staff communication via phone and email
  • Analyze employee feedback to identify areas of improvement
  • Assist in the response of fan suggestions, questions, complaints or comments via phone and email
  • Assist in operational support of Fan Services locations
  • Support the lost and found program, including logging, returning and donating items
  • Utilize SalesForce CRM database software to track and analyze fan interactions
  • Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
  • Assist with event day preparation, including copying and organizing materials and equipment
  • Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
  • Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Services Departments with day-to-day operations
  • Work all events at Lincoln Financial Field as well as Game Day Staff related events


  • Must be able to receive academic credit and provide paperwork
  • Customer service experience
  • Excellent verbal, written, and interpersonal communication skills required
  • Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Are you currently attending college or able to receive credits for an academic internship?

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