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Facility Operations/Security: Event Guest Relations
Game Day Staff (Part-Time) - Philadelphia Eagles (Philadelphia, PA)

Game Day Staff (Part-Time) - Philadelphia Eagles (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW
Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium has played host to the Army-Navy Game, NCAA Lacrosse Championships, Temple University Football, Philadelphia Union, Monster Jam, international soccer competitions, concerts, among other entertainment events. Providing an unmatched spectator experience for over 65,000 fans, there is no better place to attend an event than Lincoln Financial Field.

Lincoln Financial Field is maintained and managed by over 50 professionals working together to provide a safe, clean, and friendly environment. To operate all of the game day functions and responsibilities, the total employment at Lincoln Financial Field increases to 3,500 positions between the Eagles and their partners.
 

DEPARTMENTS
Guest Services, Merchandise
 

POSITION SUMMARY
This is a part-time, seasonal position. As a Game Day Staff member, you will have the opportunity to create memories that last a lifetime, become part of stories that will be told by our fans for ages to come, and create one-of-a-kind experiences. You will be able to greet our fans with a smile, appreciate fans of all ages, and live our mission statement of providing the highest quality experience to our fans in a safe, clean, and friendly environment.
 

POSITION RESPONSIBILITIES
Positions will be determined upon training completion. Please see below for the positions available as a Game Day Staff member.
Event Staff- Assist Guests in locating areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. Event Staff monitors and controls Guest behavior and escalates situations to supervisors, as necessary. Event Staff positions include: Fan Ambassadors, Guest Services Attendants, Quality Control, Ticket Takers, and Ushers. This position is ideal for a candidate with that enjoys working in a fast paced environment and has great interpersonal skills.

Concierge Staff – Assist Guests in locating the Premium areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. Provide a high quality customer service interaction with all Guests which will set the tone for the overall entertainment experience. This position is ideal for a candidate has exceptional customer service skills.

Merchandise Staff- Deliver exceptional customer service in a fast paced, high volume retail environment. Provide a high quality customer service interaction with all Guests by greeting each customer, helping guests locate desired merchandise, and completing sales transactions using a Point of Sale (POS) system. Merchandise Staff suggestive sell specific products as directed and work with other team members in order to achieve merchandise sales goals. This position is ideal for a candidate with retail or cash handling experience.
 

DESIRED ATTRIBUTES
The ideal candidate possesses a high level of integrity and values, passion and energy, a positive attitude, the ability to adapt to different situations, a strong work ethic, and a mindset for teamwork. Candidates must have excellent customer service skills and the desire to help others.

 

REQUIREMENTS
• Available weeknights, weekends, and holidays (as needed)
• Must be available 3-4 hours prior to event kick-off and approximately 1-2 hours after each event
• Employees will be required to work all events at Lincoln Financial Field including Eagles home games and special events such as One Direction Concert, Luke Bryan Concert, and soccer events.
Please note: Game Day Staff positions will be filled in June. Training will commence in July in order to begin working Lincoln Financial Field events in August.
PHYSICAL REQUIREMENTS
• Ability to lift 40 lbs.
• Ability to stand for entire length of shift
• Ability to walk throughout stadium (including climbing stairs) during each shift
• May be required to work in elevated areas
• May be required to work in confined/narrow spaces
• Ability to work in variable temperatures, including extreme hot and cold weather based on the season
 

EDUCATION & EXPERIENCE
• High school diploma or equivalent
• Previous experience in a customer service environment preferred
 

COMPENSATION
Starting wage is $9.00 an hour.

 

** If there is an interest we will contact you directly to discuss you qualifications and/or schedule an interview. Please do not call; phone calls will only delay the hiring process. Thank you. **
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently live in the Philadelphia area?

2. Do you have previous customer service experience?

3. Do you have previous cash register and/or cash handling experience?

4. Are you able to work all major events at Lincoln Financial Field taking place during the Summer months?

5. Are you available to work Philadelphia Eagles home games on Sundays and/or week nights during the fall/winter months?

6. Are you able to work in extreme heat or cold weather?

7. What is your desired position (if any)?

8. What is the best time and way for us to reach you?

9. If you were referred by a current staff member, please provide their first and last name.

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Retail/Food & Beverage: Retail Store Management
Retail Manager- Cherry Hill Pro Shop - Philadelphia Eagles (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW
The Philadelphia Eagles, under its current leadership, have quickly become known as one of the more aggressive and progressive organizations in professional sports. It is an organization succeeding on many fronts.
The executive offices of the Eagles' organization are located in the NovaCare Complex. This spectacular 108,000-square-foot-facility offers the very best in terms of space, amenities, care, and effort put forth for the players, coaches and staff of the Eagles' organization.
Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. This stadium is managed and operated by the club, creating new opportunities and challenges for the organization.

POSITION SUMMARY
This position is listed for the Pro Shop location in Cherry Hill, NJ. The Retail Manager is responsible to provide an exceptional customer experience and total store results, while also being consistent with the short and long term interests of the company, its employees, and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service possible and achieve budgeted revenue goals and monitor expenses. The Retail Manager will plan and direct the day-to-day operations of the retail store. During the day to day operations, a high level of initiative, motivation and determination is needed to drive success. He/she will be responsible for developing strategies to improve customer service, drive store sales, and increase profitability. The Retail Manager ensures customer needs are met, complaints are resolved, and service is quick and efficient.
This position requires a flexible schedule to meet the needs of the business, including some evenings, weekends, and holidays as needed. The position also requires that the individual potentially work all events and home games in addition to the typical week workload.
POSITION REPORTING
This position reports to the Area Manager.

POSITION RESPONSIBILITIES
• Provide exceptional customer service by greeting customers promptly and courteously as they enter the store; assisting them as necessary
• Promote and monitor quality service among staff through training and by acting as a positive role model
• Manage the development of the staff, including hiring, training, and performance management
• Responsible for scheduling of staff and processing payroll for store
• Respond to customer inquiries and complaints in a professional manner
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
• Maintain a safe, friendly, clean and well-organized store layout

• Ensures all products and displays are merchandised effectively to maximize sales and profitability
• Make sure damaged and defective goods are processed in a timely, accurate manner
• Supervise the inventory process and be responsible for loss prevention
• Maintain an acceptable inventory shrinkage measured as a percentage of sales
• Assume responsibility for opening and closing the store and securing all assets
• Review store trends. Recommend and initiate changes for maximizing goals and objectives
• Responsible for weekly reporting, entering receivings or transfers, and processing invoices
• Monitor all building mechanical systems and report any malfunctions so that systems can be repaired
• Build and maintain relationship with local business and organizations to help market our business
• Perform additional duties as assigned by the Area Manager

DESIRED COMPETENCIES
Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
Managing Processes - Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow.
Organizational Ability - Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

QUALIFICATIONS
• Flexible schedule - some evenings, weekends, and holidays as necessary
• Bachelors degree required
• 2-4 years of experience in retail merchandising or a related area
• Familiar with standard concepts, practices, and procedures within retail merchandising
** Interested candidates must apply through the link below to be considered:
http://footballjobs.teamworkonline.com/teamwork/r.cfm?i=66190 **
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 2-3 years of retail experience? Please explain.

2. Do you have experience supervising, training and scheduling employees?

3. Do you have experience working in a customer service focused position? Please explain.

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Internet/New Media: Social Media
Social Media Coordinator - Philadelphia Eagles (Philadelphia, PA)


ORGANIZATIONAL OVERVIEW
The Philadelphia Eagles are known as one of the more progressive organizations in professional sports and have come to be considered one of the most storied sports franchises in history. As an organization the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment to the community and the Eagles Youth Partnership.

Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium plays host to numerous other events, providing an unmatched spectator experience for over 65,000 fans. Lincoln Financial Field is maintained and managed by over 50 professionals working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.

POSITION SUMMARY
The successful candidate will have a solid understanding of how to drive consumer engagement within social, mobile and technical platforms. Also must have experience actually managing and executing social media campaigns.
POSITION REPORTING
The Social Media Coordinator will report to the Director of Digital & Social Media.

DESIRED COMPETENCIES
Integrity & Values – Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
Leadership - Motivating, influencing, and supporting others to accomplish team and organizational goals. Builds trust by keeping word, commitments, and promises.
Operations Management - Application of specialized knowledge of laws, procedures, practices, relevant to managing and executing programs in an operational environment.
Communication - Makes clear and convincing presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.
Teamwork - Collaborating and cooperating with and across departments to get the job done. Ability to work well and communicate effectively with all levels of the organization. Values the input and know-how of all team members.
Decision Making - Exercises good judgment by making sound and well-informed decisions; perceives the impact and implications of decisions; makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences; is proactive and achievement oriented.
Problem Solving - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.

POSITION RESPONSIBILITIES
This person will be responsible for assisting the Philadelphia Eagles Social Media and Content Production operations including, but not limited to:

• Ability to write great engaging web/digital content in a real time environment that can stimulate user interaction, discussion and engagement
• Build and monitor presence across social networks and identify any emerging platforms
• Act as liaison to collaborate with internal teams
• Coordinate day-to-day production needs and internal processes to execute approved plans, including the development of relevant content, issuing creative requests and tracking assets, pitching concepts, managing timelines, coordinating with online team, and legal approval of execution
• Monitor customer engagement and identify new ways to activate participation and feedback
• Create weekly/monthly reports on data collected on digital platforms and the growth. Monitor and present relevant data, trends, successes, exceptions etc
• Measure and create reports on the impact of all plans based on various metrics
• Research alternative media landscape and make recommendations as to where the organization should have presence
• Coordinate advertising and promotional plans
• Use of a toolkit to measure and monitor social activity- determine what works, tweak and improve content, communications etc.
• Maintain close links with other parts of the organization to ensure aligned marketing and online marketing strategy is being delivered

QUALIFICATIONS
• Four- year college degree required – Journalism or Communications preferred
• 2+ years of experience preferred, sports or agency experience a plus
• Proven digital experience launching and growing social and mobile platforms
• Proven track record with writing, storytelling and reporting skills
• Knowledgeable about the latest technology and social media trends and tools
• Strong work ethic and willingness/availability to work long hours
• Strong Interpersonal, Organizational, Communication and Analytical skills
• Collaborative team player willing to absorb, enhance, and execute brand direction
• Excellent computer skills and functional knowledge with HTML, CSS, and Photoshop

**All candidates must attach a writing sample along with their resume to be considered**

**No Agencies Please**

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 1-2 years of experience in writing engaging Web/Digital content in a corporate environment? Please explain.

2. Do you have 1-2 years of experience launching and growing social and mobile platforms in a corporate environment? Please explain.

3. Do you have interest and knowledge in Football?

4. Do you have a Bachelors Degree?

5. Please include an engaging social media writing sample and links to your social networks.

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Information Systems/Technical: IT Database Management/Services
Software Developer - Philadelphia Eagles (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW
The Philadelphia Eagles have become known as one of the more aggressive and progressive organizations in professional sports.  It is an organization succeeding on many fronts. 
The executive offices of the Eagles' organization are located in the NovaCare Complex.  This spectacular 108,000-square-foot-facility offers the very best in terms of space, amenities, care, and effort put forth for the players, coaches and staff of the Eagles' organization. 
Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States.  This stadium is managed and operated by the club, creating new opportunities and challenges for the organization.
POSITION SUMMARY
Work as a member of our in house Software Development Team to further enhance our Football Application Suite that utilizes the latest Microsoft and 3rd party products available. You will work closely with the Software Architect on all aspects of the Software Development Life Cycle. This position will be integral to the continued development of this application and the individual’s responsibilities may grow depending on skill sets, product quality, efficiency and demonstrated initiative.

REPORTING RELATIONSHIPS
Position reports to the Director of IT and takes daily direction from the Software Architect.

POSITION RESPONSIBILITIES
• Create on-screen forms, graphs, custom controls and highly detailed reports.
• Create Database Tables, Views, Stored Procedures, and Functions to support on-screen functionality or custom requested reports.
• Analyze data from various sources and create reusable ETL Processes to import and/or update data in the football databases.
• Manage football databases and tune the database as needed.
• Create realistic time estimates and be able to meet the planned timeline.
• Adhere to coding standards and naming conventions.
• Unit Test code before handing off for Testing.
• Assist with Testing of code written by other members of the Development Team.
• Create documentation as needed for End Users or Development Team.
• Participate in Code Reviews.
• Provide technical support to the football staff on the usage of the applications.
DESIRED COMPETENCIES
Organization and Priorities – Individual will have the ability to prioritize projects and tasks based upon the needs of the organization. Must be able to take direction and provide input for product improvement.
Integrity & Values – Individual will act with the highest degree of honesty and integrity in providing service to the organization. Must be able to safeguard confidential information and not divulge to 3rd parties.
Personal Accountability – Individual will seek out additional responsibilities to add value to the organization and the position.
Results Oriented/Sense of Urgency – Individual will take pride in delivering quality service to the coaches and football operations staff.
Initiative – Individual will demonstrate initiative in their role and show a willingness to strive for a service level or work product that is above expectations.
Team oriented – Individual must have the ability to work well in a team environment and possess good interpersonal skills. Must be able to work with a diverse group of users.
Communication – Must have excellent verbal and written communication skills and demonstrate the ability to write quality documentation for the product they develop.
Football knowledge – Basic understanding of Football rules, positions, formations, and statistics is required. Understanding of scouting principles is a plus.

QUALIFICATIONS

Required Skills
• Minimum of 3-5 years working in a multi-developer environment.
• Minimum of 3-5 years experience developing C# WinForms Applications.
• Minimum of 3-5 years experience managing SQL Server Databases. (SQL 2008R2 preferred.)
• Minimum of 3-5  years experience Database Design.
• Minimum of 3-5  years experience writing T-SQL Queries, Views, Stored Procedures and Functions.
• Experience creating and manipulating graphs.
• Experience with Multi-Tier Application Architecture and custom objects.
• Experience with a Source Control System. (ie TFS, Subversion)
• Database Backup and Recovery Techniques.
• Background in Analytics and Statistics or a good understanding of each.

Any of the following are a plus
• Experience with Infragistics NetAdvantage.
• Design and Create Reports using Active Reports.
• LINQ
• XML
• Multi-Threading
 

Salary: $60-$70k

Benefits Include: Medical, Dental, 401k, NFL Pension, Phone, and Season Tickets 

No Agencies Please

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years experience developing C# Winforms Applications?

2. Do you have experience managing SQL Server Databases (SQL 2008 R2 preferred)?

3. Do you have experience with Database Design and writing T-SQL Queries, Views, Stored Procedures and Functions?

4. Do you have interest and knowledge in the game of football?

5. Do you have a Bachelors Degree?

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Internships: Any Internship
Stadium Operations Full-Time Post-Graduate Internship - Philadelphia Eagles (Philadelphia, PA)

POSITION DESCRIPTION
PHILADELPHIA EAGLES, LLC

STADIUM OPERATIONS INTERN


INTERNSHIP SUMMARY
The Stadium Operations Intern will work closely with the Facility Operations Staff, assisting in all aspects of facility operations including administrative tasks as needed or directed.

POSITION RESPONSIBILITIES
• General administrative and office duties, filing, copying, etc
• Courier duties
• Contact suppliers for pricing, availability information, specifications, etc
• Miscellaneous spreadsheet and document creation
• Data entry
• Create and reconcile purchase orders and invoices
• Create and close work orders
• Barcode and collect data from facility equipment
• Take and maintain inventories of stadium supplies
• Small project coordination
• Assist with snow removal operations (assist with preparation process, operate snow removal equipment and vehicles, shoveling, salting, etc)
• Visual inspections of stadium equipment
• Create signage and maintain sign inventories
• Various maintenance projects as assigned
• Work during all Game Days and Events

Note: When you apply for this job online, you will be required to answer the following questions:

1. When are you able to begin working in a full-time capacity as an intern?

2. Are you a recent graduate? What is your degree and when was it conferred?

3. Do you have housing in the Philadelphia area?

4. What interests you in the Stadium Operations internship and how does it fit with your career goals?

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Sales & Marketing: Ticket Operations
Ticketing Services Intern - Philadelphia Eagles (Philadelphia, PA)

POSITION DESCRIPTION
PHILADELPHIA EAGLES, LLC

TICKETING SERVICES INTERN

INTERNSHIP SUMMARY
The Ticketing Services Intern will learn the intricacies of an NFL Ticket Operation Department and Stadium Ticket Office while strengthening their professional attributes. The Ticketing Services Intern will enhance their education by working under the direct supervision of and learning from the Full-Time Ticket Office Staff of the Philadelphia Eagles. This individual will be responsible for assisting in the development and ticketing execution of various special event projects as well as completing office duties for the organization.
 

POSITION RESPONSIBILITIES
• Assist the Special Event Ticket Manager in the planning and execution of special events at Lincoln Financial Field including concerts, soccer matches, Temple Football, Army/Navy, Eagles Flight Night and Eagles Kids Club Events
• Assist Premium Seat Ticket Manager with contracts, mailing, and data processing
• Provide Guest Services to customers during the week and on Event Days
• Help organize and input incoming payments, including tracking and creating batches and financial reports
• Learn and use Archtics ticketing systems for reports, account updates, and order processing
• Assist staff with day-to-day operations, including assisting with incoming calls and greeting visitors at ticket windows
• Assist with data entry including, SBL information, customer information, and financial information
• Manage and maintain season ticket holder files and customer hard file system
• Assist in training and management of academic interns and game day staff
• Work all events at Lincoln Financial Field assisting with guest relations and box office operations

QUALIFICATIONS
• Recent Graduate, professional presentation, appearance, and strong work ethic required
• Ability to prioritize multiple projects
• Ability to maintain confidentiality of all business matters
• Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities
• Should have strong interest or background in Customer Service and Operations
• Preferably has previous Ticket Office or Ticketing System experience

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. When did you/will you graduate?

3. Do you have experience in customer service and operations? Please explain.

4. Do you have previous Ticket Office or Ticketing System experience?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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