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Facility Operations/Security: Game Day/Event Staff
Game Day Staff (Part-Time) - Eagles Stadium Operator - Philadelphia Eagles (Philadelphia, PA)

Game Day Staff (Part-Time) - Eagles Stadium Operator (Philadelphia, PA)

ORGANIZATIONAL OVERVIEW

At Lincoln Financial Field, we work tirelessly to provide our fans with one-of-a-kind guest experiences. In addition to being the home of the Philadelphia Eagles, Lincoln Financial Field has played host to the Army-Navy Game, NCAA Lacrosse Championships, Temple University Football, Philadelphia Union, Monster Jam, international soccer competitions, concerts, among other entertainment events. Providing an unmatched spectator experience for nearly 70,000 fans, there is no better place to attend an event than Lincoln Financial Field. 

POSITION SUMMARY
This is a part-time, seasonal position.  As a Game Day Staff member, you will have the opportunity to create memories that last a lifetime and become part of stories that will be told by our fans for years to come. You will greet our fans with a smile, appreciate fans of all ages, and live our mission statement of providing our fans with the highest quality experience in a safe, clean, and friendly environment.  

POSITION RESPONSIBILITIES
Positions will be determined upon training completion.  Please see below for the positions available as a Game Day Staff member.

Event Staff- Assist fans in locating areas of Lincoln Financial Field and supplying general information. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. Event Staff monitors fan behavior and escalates situations to supervisors, as necessary. Event Staff positions include: Ticket Takers, Ushers, Guest Services Attendants, Fan Ambassadors, Quality Control, and 50/50 Raffle. This position is ideal for a candidate with that enjoys working in a fast paced environment and has great interpersonal skills.

Concierge Staff – Assist fans in locating the Premium areas of Lincoln Financial Field and supplying general information in a courteous and professional manner. Provide a high quality customer service interaction with all fans which will set the tone for the overall entertainment experience. This position is ideal for a candidate with a professional demeanor that possesses exceptional customer relations skills.

Merchandise Staff- Deliver an exciting customer shopping experience in a fast paced environment. Provide memorable customer service interactions by greeting each customer, helping fans locate desired merchandise, and completing sales transactions using a Point of Sale (POS) system. Merchandise Staff suggest specific products as directed and work with other team members in order to achieve sales goals.  This position is ideal for a candidate with retail or cash handling experience.

DESIRED ATTRIBUTES
The ideal candidate possesses a high level of integrity and values, passion and energy, a positive attitude, the ability to adapt to different situations, a strong work ethic, and a mindset for teamwork.  Candidates must have excellent customer service skills and the desire to help others.

REQUIREMENTS
•  Available weeknights, weekends, and holidays (as needed)
• Must be available 3-4 hours prior to event kick-off and approximately 1-2 hours after each event
• Employees will be required to work all events at Lincoln Financial Field including Eagles home games and special events such as Army Navy and Temple Football. 

Please note: Game Day Staff positions will be filled in late August.  Training will commence in September.  Training must be completed in order to begin working Lincoln Financial Field events in September.

PHYSICAL REQUIREMENTS 
• Ability to lift 40 lbs.
• Ability to stand for entire length of shift
• Ability to walk throughout stadium (including climbing stairs) during each shift
• May be required to work in elevated areas
• May be required to work in confined/narrow spaces
• Ability to work in variable temperatures, including extreme hot and cold weather based on the season

EDUCATION & EXPERIENCE
• High school diploma or equivalent
• Previous experience in a customer service environment strongly preferred

COMPENSATION
Starting wage is $9.00 an hour.


 ** If there is an interest we will contact you directly to discuss you qualifications and/or schedule an interview. Please do not call; phone calls will only delay the hiring process. Thank you. **

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently live in the Philadelphia area?

2. Do you have previous customer service experience?

3. Do you have previous cash register and/or cash handling experience?

4. Are you available to work Philadelphia Eagles home games and Special Events (i.e. Army Navy Game) on Saturdays, Sundays and/or week nights during the fall/winter months?

5. Are you able to work in extreme heat or cold weather?

6. What is your desired position (if any)?

7. What is the best time and way for us to reach you?

8. If you were referred by a current staff member, please provide their first and last name.

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Internships: Any Internship
Ticket and Fan Services Academic Intern - Philadelphia Eagles (Philadelphia, PA)

TICKET & FAN SERVICES INTERN


POSITION SUMMARY
The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Fan Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.


REPORTING RELATIONSHIPS
The Ticket & Fan Services Intern will be under the close supervision of the Ticket Operations Manager of the Philadelphia Eagles.
 

POSITION RESPONSIBILITIES
• Work all events at Lincoln Financial Field assisting with guest relations and ticket office operations
• Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Services Departments with day-to-day operations
• Assist with incoming calls and emails to the Ticket Office and Fan Services lines and assist visitors at ticket windows
• Manage and maintain customer hard file system
• Learn and use Archtics ticketing systems for reports and account updates
• Learn and use the Philadelphia Eagles CRM database for reports and account updates
• Organizing and preparing department for season and game days
• Assist with data entry including, SBL information, customer information, and financial information
• Assist Premium Seat Ticket Manager with contracts and data processing
• Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings
• Update and maintain season ticket member files
• Help organize and input incoming payments, including tracking and creating batches and financial reports
• Assist Fan Services Department with guest suggestions, questions, complaints or comments
• Assist with exclusive Season Ticket Member events
• Assist Guest Services Department with event day set up
• Use Excel, Word, and Outlook applications


QUALIFICATIONS
• Must be able to receive academic credit and provide paperwork
• Customer service experience
• Personable and well articulate
• Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Are you able to receive academic credit or is an internship required by your major?

3. Do you have ticketing experience? Please explain.

4. Do you have previous customer service experience? Please explain.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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