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Sales & Marketing: Ticket Operations
Ticketing Services Spring Semester Academic Internship - Philadelphia Eagles (Philadelphia, PA)

Ticketing Services Academic Intern

Internship Summary

The Ticketing Services Intern will learn the intricacies of an NFL Ticket Operation Department and Stadium Ticket Office while strengthening their professional attributes.  To participate in this internship, students must be able to receive credit from their college or university.


Reporting Relationships

The Ticketing Services Intern will report to the Ticket Operations Manager.


Position Responsibilities

·         Work all events at Lincoln Financial Field assisting with fan relations and box office operations

·         Assist with incoming calls and greeting visitors at ticket windows

·         Manage and maintain customer hard file system

·         Learn and use Archtics ticketing systems for reports and account updates

·         Organizing and preparing department for season and game days

·         Assist with data entry including, SBL information, customer information, and financial information

·         Assist Premium Seat Ticket Manager with contracts, mailing, and data processing

·         Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings

·         Update and maintain season ticket holder files

·         Help organize and input incoming payments, including tracking and creating batches and financial reports

·         Use Excel, Word, and Outlook applications


Desired Competencies

·         Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

·         Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.

·         Adaptability - Responds quickly and effectively to changing circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

·         Organizational Ability - Can manage resources to get projects completed; has a strong ability to multi-task and keep order.


Qualifications

·         Must be able to receive academic credit  and provide paperwork

·         Customer service experience

·         Personable and well articulate

·         Availability to work evenings and weekend events when necessary


Essential Functions

·         Flexibility to work long hours and a non-traditional schedule, including weekends and some holidays

·         Ability to lift up to 50 lbs

·         Standing or sitting for extended periods of time and frequent climbing of stairs

·         Working in extreme heat or cold weather conditions

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to receive academic credit? What are the requirements from your school?

2. Do you have housing in the Philadelphia area?

3. Do you have customer service experience? Please explain.

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