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Internships: Any Internship
Fan Services Intern - Philadelphia Eagles (Philadelphia, PA)

Internship Summary

The Fan Services Intern will learn the intricacies of an NFL Fan Services Department while strengthening their professional attributes.  The Fan Services Intern will enhance their education by working under the direct supervision of the Fan Experience Assistant Manager and learn from the full time Fan Services staff of the Philadelphia Eagles. This full time, 10-month, paid internship will include responsibilities such as assisting with the day-to-day operations of the Fan Services Department and support full time Fan Services staff with the coordination of all events at Lincoln Financial Field.

Position Responsibilities
·       Assist in the response of fan suggestions, questions, complaints or comments via phone and email
·       Assist in maintaining email accounts as it pertains to Fan Services and events held at Lincoln Financial Field
·       Assist with the lost and found program, including logging, returning and donating items
·       Utilize SalesForce CRM database software to track and log fan interactions
·       Assist and coordinate programs such as designated driver program, stadium self-service lockers and guest services initiatives
·       Assist with organizing guest services booths and designated driver booths
·       Assist in the planning and execution of Game Day Staff trainings, Game Day Staff Draft Day, Game Day Staff Appreciation Day and Game Day Staff Post Season Party
·       Assist with administering Game Day Staff incentive programs
·       Coordinate and oversee distribution and storage of uniforms and equipment for Game Day Staff
·       Provide administrative support to the department when necessary
·       Work all events at Lincoln Financial Field as well as Game Day Staff related events
·       Perform additional duties as assigned by any member of the Fan Services Department

Qualifications
·       Recent college graduate, professional experience, and strong work ethic required
·       Excellent verbal, written, and interpersonal communication skills required
·       Excellent organizational, planning abilities and multitasking skills required
·       Ability to maintain confidentiality of all business matters
·       Strong interest or background in Guest Services and Operations required

Please apply to only the role you are most interested.  Multiple submissions will delay or remove your submission from review.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently have housing in the Philadelphia area? If not, are you willing to relocate?

2. What is your expected graduation date?

3. When are you available to start in a full-time post-graduate seasonal role?

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Internships: Any Internship
Game Day Staff Payroll & Scheduling Intern - Philadelphia Eagles (Philadelphia, PA)

Internship Summary

The Game Day Staff Payroll & Scheduling Intern will learn the intricacies of an NFL Fan Services Department while strengthening their professional attributes.  The Game Day Staff Payroll & Scheduling Intern will enhance their education by working under the direct supervision of the Game Day Staff Payroll & Scheduling Manager and learn from the Full-Time Fan Services Staff of the Philadelphia Eagles. This individual will be responsible for assisting in the management of part-time, Game Day Staff members as well as completing office duties for the organization.

Position Responsibilities
·       Establish and maintain effective day-to-day communication with Game Day Staff via phone and email
·       Become proficient in ABI MasterMind program and assist in creating and updating event schedules for 900+ Game Day Staff

·       Assist with evaluating staff performance, creating and sending employee performance notification letters and termination letters
·       Support planning and coordination of Game Day Staff hiring events and Game Day Staff trainings
·       Collaborate with members of the Fan Experience department to maximize employee engagement opportunities
·       Assist with coordinating employee engagement events such as Game Day Staff outings, Game Day Staff Appreciation Days, and the Game Day Staff Post-Season Party
·       Works closely with Human Resources and Accounting departments to ensure Game Day Staff employment files are up to date and payroll adjustments are processed in a timely manner
·       Assist with employment verifications for current and prior employees
·       Analyze employee feedback to identify areas of improvement
·       Coordinate and oversee distribution and storage of uniforms and equipment for Game Day Staff
·       Assist with event day preparation, including preparing event documentation, organizing materials and equipment
·       Responsible for organizing and managing Employee Check-In area
·       Perform additional duties as assigned by any member of the Fan Services department

Qualifications
·       Recent college graduate, professional experience, and strong work ethic required
·       Ability to work all events at Lincoln Financial Field as well as Game Day Staff related events, including weekends
·       Ability to maintain a high level of confidentiality and professionalism with all business matters
·       An aptitude for detail and accuracy with excellent organizational skills 
·       Strong problem solving skills and the ability to work independently and make decisions with limited supervision
·       Self-motivated with the ability to prioritize multiple projects in a fast-paced and changing environment
·       Excellent verbal, written, and interpersonal communication skills
·       Should have strong interest or background in Human Resources and Operations
·       Human Resources and/or Guest Services experience preferred

Please apply to only the role you are most interested.  Multiple submissions will delay or remove your submission from review.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you currently have housing in the Philadelphia area? If not, are you willing to relocate?

2. What is your expected graduation date?

3. When are you available to start in a full-time post-graduate seasonal role?

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Internships: Any Internship
Ticket and Fan Services Academic Summer Intern - Philadelphia Eagles (Philadelphia, PA)

POSITION SUMMARY
The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.
 

REPORTING RELATIONSHIPS
The Ticket & Fan Services Intern will enhance their education by working under the direct supervision of the Ticket Operations Manager, Game Day Staff Payroll & Scheduling Manager or Assistant Manager of Fan Experience, depending on their position.

POSITION RESPONSIBILITIES
Ticket & Fan Services

  • Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows
  • Manage and maintain customer/season ticket member hard file system
  • Learn and use Archtics ticketing systems for reports and account updates
  • Learn and use the Philadelphia Eagles CRM database for reports and account updates
  • Organizing and preparing department for season and game days
  • Assist with data entry including, SBL information, customer information, and financial information
  • Assist Premium Seat Ticket Manager with contracts and data processing
  • Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings
  • Help organize and input incoming payments, including tracking and creating batches and financial reports
  • Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Guest Services

  • Assist with day-to-day Game Day Staff communication via phone and email
  • Analyze employee feedback to identify areas of improvement
  • Assist in the response of fan suggestions, questions, complaints or comments via phone and email
  • Assist in operational support of Guest Services locations
  • Support the lost and found program, including logging, returning and donating items
  • Utilize SalesForce CRM database software to track and analyze fan interactions
  • Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for

Game Day Staff

  • Assist with event day preparation, including copying and organizing materials and equipment
  • Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
  • Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations
  • Work all events at Lincoln Financial Field as well as Game Day Staff related events



QUALIFICATIONS

  • Must be able to receive academic credit and provide paperwork
  • Customer service experience
  • Excellent verbal, written, and interpersonal communication skills required
  • Availability to work evenings and weekend events when necessary

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Do you have previous customer service experience?

3. Are you able to receive academic credit or is an internship required by your major?

4. Do you have ticketing experience? Please explain.

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