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Sales & Marketing: Ticket Sales
Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)


Are you ready to start/grow your career in sports? Not only do we have one of the biggest sales and service teams in sports today but we are in the process of completing a 500 million dollar stadium modernization. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. As a member of the Miami Dolphins sales team, you are responsible for generating new business revenue through membership sales and long term suite leases. The Dolphins have seen a record growth in ticket sales over the past few years, owning the largest percentage increase in the NFL.

Major Responsibilities  

• Meet or exceed yearly and short term sales goals
• Focus on appointment setting, executing sales presentations and closing sales
• Set meetings with local decision makers of small businesses and large corporations
• The candidate will be accountable to certain levels of activity (calls and appointments)
• Candidate must be available to work a flexible schedule, including select weekends and holidays
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill with a “best in class” attitude

Knowledge, Skills and/or Abilities

• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Previous work experience with Microsoft CRM is a plus
• Prior sports or media sales experience is preferred
• Excellent customer service skills
• Ability to present sales material to large groups and clients

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university
• Proven track record of 1-2 years of high level sales success

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

About This Application:
It is strongly recommended you include a Youtube Video in your application. Be sure to state:

  • Your Name
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

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Sales & Marketing: Client Relations/Customer Service
Account Manager, Luxury Services - Miami Dolphins (Miami Gardens, FL)


The Luxury Services Account Manager is directly responsible for retaining a book of business comprised of luxury member accounts, servicing client needs, reaching touchpoint goals and seeking new revenue opportunities.


  • Meet and exceed retention, extension and new sales revenue goals
  • Focus on extending luxury members into multi-year agreements
  • Respond and resolve customer complaints, requests, and inquiries from luxury members
  • Identify new sales opportunities through referrals, add-ons, suites and groups
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Offseason focus will transition to prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Meet daily and weekly outbound calls and touchpoints
  • Meet and exceed service levels and standards
  • Other duties and special projects as assigned


  • Bachelor’s degree preferred
  • Minimum of one-year customer relations and sales experience in hospitality, gaming, entertainment or sports industry preferred.
  • Must have a passion for customer service and ability to seek new sales opportunities.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM
  • Candidate should be competitive, professional and self-starting.
  • Bilingual (English/Spanish) a plus

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Sales & Marketing: Hospitality Management
Guest Experience Guide/Usher - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Guest Services Guides facilitate a first class experience in the seating bowl for fans.



  • Assist fans with locating seats and escorting fans to their seat if necessary in a professional manner.

  • Assume ownership in resolving fan issues within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues)

  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions

  • Maintain smoke and alcohol free areas by following and enforcing stadium policies and procedures.

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.

  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.


  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Customer service experience (entry level or supervisory) preferred but not required.

  • Must have a positive attitude and possess outstanding communication skills.

  • Requires attention to detail and the ability to adapt to changing and difficult situations.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Fluent in English and Spanish beneficial.

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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*Job/Career Fairs: Job/Career Fair
Membership Development Sales Hiring Event - October 29th - Miami Dolphins (Miami Gardens, FL)

Event Overview: 

It’s time to start your career in sports sales! The sports industry is competitive, and one of the hardest parts of having a long successful career is starting off on the right foot. That’s why the Miami Dolphins will be hosting a Sports Sales Hiring Event at Hard Rock Stadium Saturday, October 29th. Participants invited to take part in the event will be competing for 4-6 newly created positions on the Dolphins Membership Development Team, beginning in November.

The event will give participants insight into the opportunity to grow a career here in Miami, sales technique overview and a chance to showcase their selling skills to the Dolphins sales directors and hiring managers in hopes to land a job with one of the most renowned entry level ticket sales programs in the industry.


Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past 3 years. To learn more about Hard Rock Stadium, click Here.

We live by “Attitude, Effort, Results,” so for the last two years we have focused on putting our people first and promoted forty-three (43) members of the program to full time sales positions throughout the sports industry.

Before applying it is strongly encouraged that each candidate takes a look at our program’s website here: Miami Dolphins Membership Development

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Facility Operations/Security: Facility/Venue Management
Parking Specialist - Miami Dolphins (Miami Gardens, FL)

Parking Specialists are responsible for directing vehicles to their proper location and parking space during inbound traffic flow at stadium events.  Specialists will also provide first-class customer service while maintaining appearance standards.


  • Ability to be trained in the operational functions of traffic management.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with guests and understand instructions from management.
  • Some customer service experience is helpful but not necessary.
  • Ability to bend, stand, lift 30 lbs., and maneuver throughout the stadium parking lots for long periods.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Internet/New Media: Social Media
Social Media Coordinator - Miami Dolphins (Miami Gardens, FL)

Job description:  The Social Media Coordinator is responsible for providing intelligent and creative communications/marketing experience to assist in the progression of the organization’s Social Media strategy.


  • Contribute to the development of a comprehensive Social Media plan to encompass the entire Miami Dolphins organization and brand across all social platforms.
  • Develop and maintain cross-channel content calendars for all social platforms
  • Manage brand voice consistent with organizational philosophies on new and existing platforms
  • Proactively monitor the club’s social media channels for opportunities to engage current fans as well as potential new fans
  • Interact with users to foster a positive community experience. Use fan interactions and engagement to develop relevant content.
  • Act as a gatekeeper for content posted to all channels; review and edit posts to ensure accuracy and adherence to brand voice and standards.
  • Enforce Social Media Guidelines and monitor user content
  • Identify, capture and create social media content
  • Analyze social media mediums through monitoring tools and provide meaningful analytics regarding community growth and engagement
  • Oversee social media buzz reporting and communication. Manage social listening vendor(s), and solutions for premium social media reporting. 
  • Analyze social media insights to show social media growth, trending topics, and the effectiveness of various strategies and promotions.


  • Minimum of three years professional experience with social media platforms
  • Social media technical skills required, including Adobe Illustrator and Adobe Photoshop
  • Understands how social networks work inside and out, including their functionality and design
  • Has a deep understanding of social media measurement and publishing platforms,
  • Photography experience a plus
  • Exceptional interpersonal, verbal and written communication skills
  • Proven ability to deliver tangible results within a short timeframe with limited resources
  • Simultaneously manage a high level of detail across multiple projects
  • Ability to multi-task and prioritize
  • Ability to work well within a team environment, offering assistance and support to team members whenever necessary
  • Proven ability to balance internal priorities with client expectations
  • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)
  • Requires continual attention to detail and high level of organization

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Sales & Marketing: Sponsorship Services/Activation
Sr. Director of Partnership Activation - Miami Dolphins (Miami Gardens, FL)

The Sr. Director of Partnership Activation will manage the day to day operation of the Partnership Activation Department with a focus on providing our partners with world-class service and strategic activation platforms resulting in increased partnership retention and revenue.         

  • Oversee all partnership service and activation for Miami Dolphins & Hard Rock Stadium sponsors
  • Enhance current partnership agreements with focus on new/improved activation platforms
  • Fulfill Miami Dolphins and Hard Rock Stadium partnership agreements with exceptional customer service
  • Manage, train and supervise partnership managers and coordinators
  • Responsibility and accountability for department revenue targets and  budget management
  • Collaborate with Corporate partnership Leadership to overhaul entire partnership activation structure/strategy/approach
  • Research, catalogue and implement industry wide activation ideas, concepts and platforms
  • Conduct face-to-face meetings and presentations with current and prospective partners
  • Use creative thinking and industry knowledge to maximize ROI for each partner
  • Create program to track and calculate ROI for partners
  • Oversee mid-season and end of season partner recaps
  • Utilize CRM as a tool for inventory management and fulfillment tracking
  • Increase annual partner investments via upsells and new activation elements
  • Plan and execute all partner events from start to finish
  • Work with other departments to ensure fulfillment of all client deliverables/communication
  • Strive to achieve company and department goals and objectives
  • Develop strong, long-term relationships with both clients and co-workers
  • Perform other duties, as assigned

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Sales & Marketing: Ticket Operations
Ticket Operations Coordinator - Miami Dolphins (Miami Gardens, FL)

Summary Description of Duties:

This position assists with ticket operational elements of the Miami Dolphins and Hard Rock Stadium’s ticketing efforts. The main focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Membership Services departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Archtics, Microsoft CRM, dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding and experience in Ticket Operations.


  • Assist in maintaining the ticketing system and related networks
  • Assist in creating and maintaining the seating manifest & ticket inventory
  • Provide direct operations support to the Ticket Sales and Membership Services departments
  • Provide exceptional service to both guests and internal team members
  • Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
  • Provide support for pulling Marketing, Sales and Customer data from the ticketing system
  • Create and update detailed daily sales reports
  • Prepare daily deposits of sales receipts
  • Assist in game day ticket operations, including managing will call and walk-up ticket sales
  • Assist in game day ticket scanning at gates and club lounges
  • Coordinate part-time, seasonal and game day staff
  • Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
  • Assist in managing all customer account maintenance
  • Operations support would be for all Miami Dolphins events as well as additional events held at Hard Rock Stadium
  • Establish and maintain a professional working relationship with all levels of arena staff and clients


  • 4 year college degree or combination of equivalent education and experience
  • Prior experience within service or sports industry highly desired
  • Prior database, Microsoft CRM and Microsoft Excel experience is preferred
  • Archtics ticketing system experience is preferred
  • Strong service oriented mentality and strong interpersonal skills
  • Prior experience managing part-time or seasonal staff preferred
  • Excellent written and oral communications skills
  • Ability to work weekends, nights and holidays as dictated by events

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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