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Sales & Marketing: Ticket Operations
Director, Ticket Operations - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities:

 

  • Oversee all facets of the Ticket Operations department, ensuring the department runs effectively and efficiently

  • Direct all full time Ticket Operations staff and oversee the management of all game day employees

  • Direct manifest builds, event creation, and fulfillment for all events ticketed by the Miami Dolphins as well as other stadium events

  • Supervise the stadium box office operations including proper cash controls and audit procedures

  • Provide accurate and timely audit and summary reports after each event

  • Manage the ticket inventory for each event including complimentary, individual, group, suite, and membership holds

  • Oversee all Ticket Operations financial reconciling and reporting such as daily cash flow, monthly, and end of year reporting to finance

  • Run ticket processing and services including account set up, account changes, payment processing, general ticket inquires, and parking pass services

  • Manage and maintain Ticketmaster relationship by ensuring operational efficiency of Ticketmaster’s Archtics and Host systems

  • Work with Ticketmaster to ensure all online sales processes operate successfully

  • Effectively support the Ticket Sales and Ticket Service departments, making certain all service order requests are completed in a timely manner

  • Oversee the digital and physical printing of all Membership tickets and ensure timely delivery to customers

  • Work with the turnstile vendor to ensure successful gate access to all valid ticket holders for ticketed events

  • Supervise the membership invoicing process so all Members receive accurate balance due amounts

  • Execute other duties assigned by the Senior Director of Ticket Operations and CRM as needed

Qualifications:

  • Expert level understanding of Ticketmaster’s Archtics and Host system required

  • Five years supervisory experience

  • Excellent verbal and written communication skills

  • Bachelor’s Degree required

  • High proficiency with Microsoft Excel and other Microsoft Office products

  • Strong work ethic and high intellectual curiosity

  • Ability to work flexible hours including evenings, weekends, and holidays

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Information Systems/Technical: Technical Services Management
Game Day Support Services Information Technology - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  Responsible for providing user support services as defined by the IT Services Desk Coordinator .  User support can include troubleshooting mobile devices, tablets, TV’s, point of sale tills, scanners, etc..  The role will require weekend work and times will be based on the stadium’s event calendar, with a focus on the Miami Dolphins football schedule.

 

 

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Provide user technical support for hardware devices, software solutions and/or end point support services
  • Proficient with hardware troubleshooting, software, diagnostics tools.
  • Assist supporting users needs
  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.

 

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment
  • Leverage with the internal/external resources to provide optimal technology solutions

 

 

ESSENTIAL REQUIREMENTS:

  • Enrolled in an advanced curriculum relating to Information Technology or MIS
  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment
  • Able to manage various tasks and business needs as needed
  • Posses excellent communication and writing skills
  • High level of professional and presentation

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Broadcast: Broadcast Production
Manager of Production - Miami Dolphins (Miami Gardens, FL)

Job Description:

Under supervision of the Sr. Director, has a broad spectrum of responsibilities.  Primary responsibility will be Producing, Editing and writing long form content, storytelling and creative for Broadcast Television, Digital Platforms and Game Day Entertainment, but not limited to.  The position will supervise and manage staff to accomplish goals and growth of the department and the organization.  Position will also work along side of Sr. Producer/Editor of short form.  All will support the production and programming needs of the Miami Dolphins Ltd.

                 

Daily Responsibilities:

Include but not limited to the following;

  • Produce, Edit and write to create content for television shows, game day and digital productions.  Filming community and football Operations Events on and off-site, must be able to travel.  Helping with the creative and storyboarding of any production.
  • Produce exceptional content/programming including, concept design, writing, art and sound design.
  • Game Days responsibilities may include filming and producing segments and features with the ability to work in a Master Control Room.
  • Post Produce all content for external markets.

Essential Functions:

  • Must be able to operate a Non-Linear Editing System - Adobe Premiere
  • Must be able to use Production Cameras (Sony F5, Panasonic Varicam, 5D’s)
  • Must be able to create Motion Graphics
  • Must be able to work in a fast paced environment and meet and exceed deadlines
  • Possess creativity to add to production, programming and storyboarding
  • Working knowledge of lighting
  • Working technical knowledge in the field
  • Working knowledge in a Master Control Room

Essential Requirements:

  • Minimum of 3 years experience in the field of Broadcasting
  • Four-Year College Degree.  Emphasis in Broadcasting or Video Production
  • Proficient in Non-Linear Editing (Video and Audio) using Adobe-After Effects, Adobe-Photoshop, Adobe-Premier Pro, Adobe-Illustrator
  • Ability to multi-purpose Video and Audio Content and the formats required.
  • Proficient in filming with production cameras
  • Must possess excellent interpersonal communication skills, be an avid team player and the ability to work with others in and out of the office environment
  • Ability to organize and manage multiple projects, activities and deadlines
  • Excellent written, verbal and listening communication skills
  • The ability to work evenings, weekends, holidays and travel
  • The ability to maneuver through the stadium

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Sales & Marketing: Ticket Sales
Miami Dolphins Sales Recruiting Event - Miami Dolphins (Miami Gardens, FL)

Combine Overview: It’s time to start your career in sports sales! The sports industry is competitive, and one of the hardest parts of getting your start can be getting to know the right people. That’s why the Miami Dolphins will be hosting a Sports Sales Recruiting Event at Sun Life Stadium Tuesday, September 8th. Participants invited to take part in the event will be competing for 4-6 newly created positions on the Dolphins Membership Development Team, beginning late September. The event will allow participants to receive instant coaching, career advice and a chance to showcase their selling skills to the Dolphins sales directors and hiring managers in hopes to land a job with one of the most renowned entry level ticket sales programs in the industry.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins are already underway on a $400 Million Stadium renovation and have seen record growth in ticket sales over the past year. To learn more about the New Stadium, watch this video of New Dolphins Stadium. Additional New Stadium information can be found here in an article by the Miami Herald which highlighted the changes.  Also, the team recently set the all-time NFL record for Group Tickets sold in a single year, highlighted here in an article by USA Today.

Over the past year alone, twenty two (22) members of the program have received promotions to full time sales positions throughout the sports industry. The Dolphins primary focus is to develop and promote the industry’s top performers from within Inside Sales and build successful careers in sports.

Description: Membership Development Associates work 40 hours per week and are responsible for 100 + outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins state of the art $2 million Preview Center, showcasing the New Stadium, as well as make sales over the phone with a full menu of ticket products, including Season Tickets, Group Events, Club Seats, and Suites. In addition to day-to-day responsibilities, game-day responsibilities include prospecting at sales tables, servicing client accounts, and other related duties as may be assigned.

Application Process:

All candidates must submit a resume via Teamwork Online. Individuals selected for participation will first be asked to complete a phone screening and will receive an official invitation to the Dolphins Sales Recruiting Event.

Expectations:

  • Strong work ethic with a competitive approach to exceeding goals and expectations
  • Maintain a positive attitude and approach challenges with enthusiasm
  • Act as a role model within and outside the Miami Dolphins organization
  • Desire for learning and a professional development
  • Meet department productivity standards

Experience, Education and Licensure:

  • Bachelor’s Degree
  • Excellent communication skills (verbal and written) and active listening skills
  • Organized
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

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Internet/New Media: Graphic Design/Creative Services
Production Artist - Miami Dolphins (Miami Gardens, FL)

Job Description

The Production Artist will work closely with Project Managers, internal clients, the creative team, freelance talent and vendors from conception to execution to ensure success on a variety of print, digital and packaging products including but not limited to: vendor and customer marketing materials, event collateral, employee gifts, shipping packaging, seasonal campaigns, logos and visual identities, packaging, print ads, presentations, and catalogs. The Production Artist will make sure that products are exceptional and produced on schedule, within budget and to spec.

Production Artist will use their expertise in design and computer applications to review final designs and layouts. In finalizing the products, artists may suggest improvements and modify formats to increase the quality of production and ensure that standards are met. Other technical duties may include scaling, cropping, retouching, repositioning and preflighting, or eliminating defective and excessive imaging. Production artists may also be responsible for archiving and updating graphic files.

Desired Skills and Experience

  • Requires related work experience.
  • Formal design education, training or experience required.
  • Knowledge of principles of design, including: layout, typography, color, balance, composition and current design trends.
  • Build digital mechanicals for POS, POP, OOH while working closely with project manager to ensure specs are correct and files delivered on schedule.
  • Ability & experience working with very large files when needed.
  • Execute layout and design changes based on the direction of the creative team.
  • Build mock-ups or comps when required.
  • Pre-flight and upload print ready files to vendors.
  • Handle large format plotter prints and mounting as needed.
  • Adhere to brand standards by using approved fonts, logos and protocols and take responsibility for quality control.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Aptitude to work constructively under stress in a fast paced, multi­tasking environment and work on a high volume of projects.
  • Ability to learn from and handle critiques.
  • Must be able to take direction, as well as conceptualize, design, and organize creative projects on your own when needed.
  • Detail oriented with excellent organizational/communication skills.
  • Familiarity with production requirements and working with outside vendors, i.e. printers, exhibit vendors, other agencies.
  • Proficient in Adobe Creative Suite including InDesign, Illustrator, Photoshop and Acrobat for Mac.
  • Ability to work under tight deadlines.
  • Must be a team player.
  • Working with various graphic formats for print and web, knowledge of optimal format to use based on the particular application
    • We are looking for top talent Production Artists for both Print & Web for current and future roles.

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Sales & Marketing: Sales & Marketing Management
Sales Coordinator - Miami Dolphins (Miami Gardens, Fl)

Essential Functions

 

  • Provide administrative support to the ticket sales department

  • Assist in preparing, planning, and executing all ticket sales events for current season ticket members and prospective clients

  • Liaison to the Stadium Preview Center

  • Perform market research to assist in lead generation

  • Monitor, maintain and update sales information within the CRM system

  • Manage day-to-day communication within the ticket sales department

  • Arrange all new hire onboarding and related needs

  • Assist during ticket sales events during Miami Dolphins home games (ex. setup sales tables, execute in-game group fan experiences, and facilitate the membership pregame tailgate)

  • Additional related duties as assigned

     

Required Qualifications

 

  • Bachelor’s degree required

  • Preferred 1-2 years related experience in a sales environment

  • Detail oriented with a focus on quality and accuracy

  • Excellent written and verbal communication skills

  • Effective follow-up and follow through skills required

  • Ability to multi-task and prioritize multiple projects

  • Working knowledge of Microsoft Word, Excel and PowerPoint

  • Familiarity with Microsoft Dynamics CRM Platform a plus

  • Ability to work both independently and in a team environment

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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