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Miami Dolphins Jobs

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Information Systems/Technical: IT Database Management/Services
CRM Support Specialist - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  Responsible for assisting in supporting the efforts of on-going CRM and Ticketing projects. These duties can include sales lead data loading, scrubbing and de-duping to ensure data integrity. Also responsible for assisting with system administration, user support, and/or documentation of Information Technology requests. The candidate should be in a senior-level curriculum with exposure to Information Technology skills as required for the specific duty. The candidate will be assigned to specific projects/tasks and will be evaluated based on performance, deliverables, data integrity and commitment to work effort.  Additional game day responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Assist the CRM Manager and Sales team in lead management and user administration.

  • Assist in the development of reports, as dictated by skill level.

  • Assist in documenting processes.

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment.

  • Leverage internal/external resources to provide optimal technology solutions.

ESSENTIAL REQUIREMENTS:

  • Enrolled in an advanced curriculum relating to Information Technology or MIS.

  • Experience with SQL including Selects, Joins, Grouping, and filtering is preferred

  • Skilled and experienced in working with Windows and/or specific development tools, as dictated by project assignment.

  • Able to manage various tasks and business needs, as required.

  • Must possess excellent communication and writing skills.

  • Able to maintain a high level of professionalism and presentation.

  • Able to work weekends, nights and holidays as dictated by events.

  • Other related responsibilities as assigned.

  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential job functions.

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Sales & Marketing: Client Relations/Customer Service
Guest Services Event Staff - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  Provides guest satisfaction at Guest Relations areas throughout the stadium.

 

 ESSENTIAL FUNCTIONS:

  • Greet each guest personally in a first class manner.
  • Adhere to the G.U.E.S.T. and L.E.A.R.N. acronyms.
  • Main responsibility is to assist patrons with their overall game day experience, providing resolutions with challenges, answering questions, giving directions, etc.

·         Be completely knowledgeable of all Stadium information, as well as other related partners.

  • Assist guests with questions and forward their comments/questions to the appropriate individual(s) in a timely manner.
  • Providing current event information to guests.
  • Reports incidences and violation of Stadium policies to supervisor or Command Post
  • Manage crowd control
  • Be an effective liaison between the stadium and its guests.
  • Respond to guest requests.
  • Create favorable memories for all guests.
  • Maintain smoke free areas
  • Adhere to the positions proper uniform and conduct standards.
  • Other related duties as assigned.

 

ESSENTIAL REQUIREMENT:

·         High School Diploma or GED

·         Customer service background helpful, but not necessary.

·         Problem solving skill helpful.

·         Ability to communicate effectively.

·         Ability to work nights, weekends, and holidays.

·         Bilingual English/Spanish beneficial.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Database Marketing/Analytics
Manager, Ticket Analytics - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities:

 

  • Forecast customer demand for season, group, and individual game tickets based on current season status and availability of each section.

  • Analyze secondary ticket sales market prices and fulfillment.  Provide daily/weekly reports analyzing the individual sales market.

  • Create an ongoing analysis of the Dolphins ticketing price elasticity of demand and recommend ticket prices based on findings.

  • Develop, analyze, and monitor new, routine, and ad hoc reports. Provide analytical support when compiling and reporting information.

  • Develop forecasting models to help determine probable outcomes for many areas of the business including, but not limited to, attendance, concession purchases, parking, marketing ROI, member retention, and lead prioritization.

  • Collaborate and work effectively with all departments to establish reliable and meaningful reporting standards.

  • Compile weekly executive sales summaries and forecasts of season tickets, suites, and corporate sales for use by senior management and department heads.

  • Track ongoing ticket sales and historical comparisons of all teams in the NFL. Provide periodic reports showing performance against industry standards.

  • Serve as an information resource to ticket operations and ticket sales on historical data, ticket forecasting, and pricing models.

  • Provide quantitative support for membership programs, at-risk scorecards, and retention analytics.

  • Provide analysis and benchmarking against league performance thresholds.

  • Perform other related duties and responsibilities as assigned from time to time.

Qualifications:

  • Bachelor’s Degree required; Business Administration with emphasis in Statistics, Finance, Economics, or Mathematics preferred

  • 3-5 years related experience required.

  • Strong knowledge of regression analysis and other statistical methods

  • Experience creating pricing models preferred

  • Outstanding analytical and problem-solving skills

  • High proficiency with Excel, including ability to build complex spreadsheet models, run pivots, macros, v-lookups and other advanced functions

  • Experience with statistical software packages (SAS, SPSS, r)

  • Strong work ethic and high intellectual curiosity

  • Works well with co-workers and supervisors in a team environment

  • Able to work flexible hours including evenings, weekends, and holidays

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Retail/Food & Beverage: Cashier
Parking Cashier - Miami Dolphins (Miami Gardens, FL)

Cashiers are responsible for greeting, collecting money, keeping an accurate account, and providing receipts and correct change to guests who pay for game day parking.  Cashiers are also responsible for checking the authenticity and removing the stub from all parking passes as prepaid vehicles enter the stadium lots.  Cashiers will also provide first-class customer service and direction to guests while maintaining appearance standards set forth by Sun Life Stadium.                

ESSENTIAL REQUIREMENTS:

  • Prior cashier and customer service experience are required.
  • Ability to handle large amounts of money.
  • Accountable for the accurate balance of money based on the number of tickets sold versus the amount of money collected.
  • Capacity to expedite cash transactions in a timely manner while still attending to guests needs.
  • Ability to be trained in the operational functions of traffic management
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with and understand instructions from management.
  • Ability to bend, stand, lift 15 lbs., and maneuver throughout the stadium parking lots for long periods.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Facility Operations/Security: Facility/Venue Management
Parking Specialist - Miami Dolphins (Miami Gardens, FL)

Parking Specialists are responsible for directing vehicles to their proper location and parking space during inbound traffic flow at stadium events.  Specialists will also provide first-class customer service while maintaining appearance standards set forth by Sun Life Stadium.                

ESSENTIAL REQUIREMENTS:

  • Ability to be trained in the operational functions of traffic management.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with guests and understand instructions from management.
  • Some customer service experience is helpful but not necessary.
  • Ability to bend, stand, lift 30 lbs., and maneuver throughout the stadium parking lots for long periods.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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