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Sales & Marketing: Hospitality Management
Event Day Guest Services Guide - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Guest Services Guides facilitate a first class experience in the seating bowl for fans.

 

ESSENTIAL JOB FUNCTIONS:

  • Assist fans with locating seats and escorting fans to their seat if necessary in a professional manner.

  • Assume ownership in resolving fan issues within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues)

  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions

  • Maintain smoke and alcohol free areas by following and enforcing stadium policies and procedures.

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.

  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.

EXPERIENCE REQUIREMENT:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Customer service experience (entry level or supervisory) preferred but not required.

  • Must have a positive attitude and possess outstanding communication skills.

  • Requires attention to detail and the ability to adapt to changing and difficult situations.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Fluent in English and Spanish beneficial.

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Hospitality Management
Event Day Guest Services Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Our Guest Services team is committed to providing all of our guests with a safe, enjoyable and memorable experience during all events at the stadium.

 

 ESSENTIAL JOB FUNCTIONS:

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact in and outside the stadium.

  • Provide accurate stadium information and direct our fans accordingly.

  • Resolve our fan’s conflicts with concern, while following to and enforcing stadium policies and procedures.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Other related duties as needed.

JOB REQUIREMENTS:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Prior customer service experience (entry level or supervisory) preferred but not required.

  • Must have a genuine positive attitude and possess outstanding communication skills.

  • Requires attention to detail and ability to adapt to changing and high pressure situations.

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Required to work well in a team setting in a respectful and courteous manner.

  • Fluent in English and Spanish beneficial.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Internet/New Media: Graphic Design/Creative Services
Game Day Video Logger - Miami Dolphins (Miami Gardens, FL)

Job Summary

The video logger position is an hourly, part time position that will be responsible for ingesting Miami Dolphins gameday footage from multiple videographers and logging the video with metadata into the CatDV software. The position will also be responsible for filling footage requests as needed from multiple departments in the organization.

Job Duties

  • The video logger will primarily be responsible or watching all captured footage and making meticulous notes regarding the contents. These notes include people, players, plays, game status, conversation topics, and other information relevant to finding this media at a later date.
  • The video logger will work directly with the production team to ensure videos are ingested correctly and tagging is done consistently throughout each video.
  • The video logger will also work with the production team to fulfill footage requests needed by internal and external departments. 
  • Must be able to work odd hours, initially working throughout the day after a game with the possibility of moving into night of game work.

Job Requirements

  • A strong knowledge of football and the Miami Dolphins
  • Ability to focus on a task for an extended period of time
  • Extremely detail oriented
  • A knowledge of video codecs and frame rates is a plus
  • Strong written and verbal communication skills
  • An independent worker who, once told how to do something once, can continue the work on their own
  • Possibility of gameday support working the Dreamcatcher Logging Station

Skills and Education

  • A college degree in film or broadcast production is encouraged, though not required.
  • Must have a basic knowledge of multiple video formats and codecs. 

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Facility Operations/Security: Grounds Crew/Turf Management
Part-Time Groundskeeper - Miami Dolphins (Miami Gardens, FL)

SUMMARY:       

The part-time Groundskeeper assists the full-time stadium grounds staff by performing a variety of duties geared towards the maintenance and upkeep of the field and adjacent property

ESSENTIAL FUNCTIONS:

  • Maintains playing field to a high standard

  • Responsible for shop, storage and equipment cleanliness

  • Assists in coordinating performance of specific duties to maintain playing field, interior and exterior grounds areas of the Stadium to a high standard

  • Assists in setting up playing field for all events

  • Sod removal and installation

  • Irrigation installation and repairs

  • Painting lines and logos

  • Operating equipment such as mowers, tractors, forklifts, and other similar equipment

  • Operation of hand tools

  • Other related duties as assigned

ESSENTIAL REQUIREMENTS:

  • High school education/GED equivalent preferred

  • The ability to communicate with and understand instructions from immediate supervisor and Stadium management

  • The ability to work nights weekends, and holidays.

  • The ability to lift 50 lbs, physical exertion.

  • Work in inclement weather

  • Experience in sports field maintenance or similar work preferred

  • Valid driver’s license

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Finance: Accounting/Finance other
Staff Accountant - Miami Dolphins (Miami Gardens, FL)

SUMMARY: This position is responsible for supporting the finance and accounting operations of the Miami Dolphins and its related entities. The Staff Accountant is primarily responsible for compiling, maintaining and reconciling general ledger records. The candidate will be responsible for developing, analyzing, and preparing financial statements, account reconciliations and/or audit reports that will assist management in the decision making process and in the preparation of accurate and timely financial reporting. This includes, but is not limited to treasury, general accounting, applying of accounting principles and policies, participating in process improvement initiatives, providing support to internal/external customers and external/internal audit coordination.

ESSENTIAL REQUIREMENTS:
• Prepare Bank Deposits
• Reconcile Bank Statements
• Bank Transfers

• Monthly balance sheet account reconciliations
• Prepare, input and file monthly journal entries
• Prepare monthly prepaid and accrual entries
• Prepare monthly depreciation entries
• Code incoming and outgoing wires
• Reconcile intercompany accounts
• Assist with preparation of monthly financial statements
• Accounts Receivable Invoicing
• A/R Follow-up (Phone Calls/2nd and 3rd notices)
• Daily treasury report
• Premium Seating Deposit Reconciliation
• Assist in the annual financial audit
• Assist in the annual salary cap audit
• Prepare various census reports
• Assist with other monthly close activities as assigned
• Other related duties as assigned


QUALIFICATIONS:
• Bachelor’s degree in Accounting
• 0-3 years accounting experience

• CPA preferred but not required
• Computer Skills: Intermediate level Excel
• Willingness to work nights and weekends
• Detail oriented, ambitious, organized, ability to multi-task, team-player

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Sales & Marketing: Ticket Operations
Ticket Operations Coordinator - Miami Dolphins (Miami Gardens, FL)

Summary Description of Duties:

This position assists with ticket operational elements of the Miami Dolphins and Hard Rock Stadium’s ticketing efforts. The main focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Membership Services departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Archtics, Microsoft CRM, dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding and experience in Ticket Operations.

Duties:

  • Assist in maintaining the ticketing system and related networks
  • Assist in creating and maintaining the seating manifest & ticket inventory
  • Provide direct operations support to the Ticket Sales and Membership Services departments
  • Provide exceptional service to both guests and internal team members
  • Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
  • Provide support for pulling Marketing, Sales and Customer data from the ticketing system
  • Create and update detailed daily sales reports
  • Prepare daily deposits of sales receipts
  • Assist in game day ticket operations, including managing will call and walk-up ticket sales
  • Assist in game day ticket scanning at gates and club lounges
  • Coordinate part-time, seasonal and game day staff
  • Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
  • Assist in managing all customer account maintenance
  • Operations support would be for all Miami Dolphins events as well as additional events held at Hard Rock Stadium
  • Establish and maintain a professional working relationship with all levels of arena staff and clients
  •  

Qualifications:

  • 4 year college degree or combination of equivalent education and experience
  • Prior experience within service or sports industry highly desired
  • Prior database, Microsoft CRM and Microsoft Excel experience is preferred
  • Archtics ticketing system experience is preferred
  • Strong service oriented mentality and strong interpersonal skills
  • Prior experience managing part-time or seasonal staff preferred
  • Excellent written and oral communications skills
  • Ability to work weekends, nights and holidays as dictated by events

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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