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Sales & Marketing: Client Relations/Customer Service
Director, Guest Experience - Miami Dolphins (Miami Gardens, FL)

SUMMARY:    The Director of Guest Experience is primarily focused on building a team-oriented culture internally and amongst stadium partners that focuses on our common goal of developing and fostering a world-class guest experience team in an effort to generate exceptional experiences for our guests.

ESSENTIAL JOB FUNCTIONS:

  • Develop annual business plans and strategies for the Guest Experience department

  • Work with the Human Resources Department in the recruiting, selection and hiring of event staff

  • Responsible for managing employee process for stadium event day staff

  • Maintain ongoing communication with other departments to ensure effective and exceptional service delivery to both internal and external customers

  • Perform ongoing evaluation of guest experience programs and revise as necessary to meet our guest’s expectations

  • Develop, implement and coordinate annual guest service training for all stadium game day staff

  • Review, analyze and administer secret shopper programs and surveys to implement action plans to strengthen our guest service standards and procedures

  • Develop and implement a stadium wide recognition program for the event day staff

  • Develop and maintain strong relationships with all stadium partners

  • Maintain and update Guest Service information for team website and printed materials

JOB REQUIREMENTS:

  • A minimum of a bachelor’s degree required, a master’s degree is preferred
  • 5-7 years of management experience in Guest Services for a team or large sports venue
  • Strong interpersonal and communication skills, team oriented, great service skills, ability to train and motivate people, problem-solving, multi-tasking and organizational skills
  • Able to coordinate, plan prioritize and execute tasks in a fast paced, high pressure environment
  • Work schedule must be flexible – evenings, weekends and holidays
  • Strong computer skills are essential with knowledge of TM Archtics a plus

  • The ability to climb stairs, walk long distances and get in and around the stadium is required

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

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Sales & Marketing: Hospitality Management
Event Day Guest Services Guide - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Guest Services Guides facilitate a first class experience in the seating bowl for fans.

 

ESSENTIAL JOB FUNCTIONS:

  • Assist fans with locating seats and escorting fans to their seat if necessary in a professional manner.

  • Assume ownership in resolving fan issues within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues)

  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions

  • Maintain smoke and alcohol free areas by following and enforcing stadium policies and procedures.

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.

  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.

EXPERIENCE REQUIREMENT:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Customer service experience (entry level or supervisory) preferred but not required.

  • Must have a positive attitude and possess outstanding communication skills.

  • Requires attention to detail and the ability to adapt to changing and difficult situations.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Fluent in English and Spanish beneficial.

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Hospitality Management
Event Day Guest Services Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Our Guest Services team is committed to providing all of our guests with a safe, enjoyable and memorable experience during all events at the stadium.

 

 ESSENTIAL JOB FUNCTIONS:

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact in and outside the stadium.

  • Provide accurate stadium information and direct our fans accordingly.

  • Resolve our fan’s conflicts with concern, while following to and enforcing stadium policies and procedures.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Other related duties as needed.

JOB REQUIREMENTS:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Prior customer service experience (entry level or supervisory) preferred but not required.

  • Must have a genuine positive attitude and possess outstanding communication skills.

  • Requires attention to detail and ability to adapt to changing and high pressure situations.

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Required to work well in a team setting in a respectful and courteous manner.

  • Fluent in English and Spanish beneficial.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Information Systems/Technical: Technical/Engineering
HVAC Technician - Miami Dolphins (Miami Gardens, FL)

Duties

  • Install, maintain and repair heating, ventilation, cooling and refrigeration units. Diagnose and repair of electronic, mechanical and electrical components of these systems.

  • Be available to work nights or weekends. Events or shift work.

  • Be available to respond to evening or weekend emergency service calls.

  • Work safely and maintain a safe work area.

  • Maintain good working order of company vehicle including refueling as necessary, Vehicles should be washed on a regular basis.

  • Maintain proper stock, parts, tools, and safety equipment.

  •  Maintain and submit work orders and daily work log.

  • Document all equipment: make, model, and serial number, type of refrigerants, operating pressures, voltage and amperage.          

  • Diagnose diverse service issues obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to management what the issue is and what is needed to correct.

  •  Participate in company provided training opportunities on latest industry technologies.

  • Identify and report to manager any deficiencies with equipment to prevent   future. unplanned repairs or safety issues 

  • Learn and perform other engineering functions; Plumbing, electrical, General building maintenance, cleaning of shops and engineering spaces

Skills

  • Five to seven years’ experience in installation, maintenance, troubleshooting and correcting diverse HVAC&R service issues.

  • Journeyman and EPA license.

  • Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

  •  Excellent customer service skills with desire to exceed customer expectations.

  • Ability to work independently in a timely manner, making sure job is done correctly the first time.

  • This job will be located at the stadium where the Miami Dolphins play and world class events take place.

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami, FL)

Overview: It’s time to start your career in sports. The sports industry is competitive, and one of the hardest parts of having a long successful career is starting off on the right foot. Top performers always have a couple things in common: A will to win, a mastery of fundamental techniques, and coaches who encourage them to be great and push them to succeed. Our promise to you is an opportunity to develop all three.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first phase of our $450 Million Stadium renovation and have seen record growth in ticket sales over the past 3 years. To learn more about the New Stadium, watch this video of New Dolphins Stadium.

We live by “Attitude, Effort, Results,” so for the last two years we have focused on putting our people first and promoted thirty four (34) members of the program to full time sales positions throughout the sports industry.

Description: The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give its members the sales skills and abilities to grow their career in the industry. The goals for members of the program are to produce ticket revenue and secure a promotion to one of the Dolphins full time ticket sales teams.

Membership Development Associates work 40 hours per week and are responsible for 100+ outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins state of the art $2 million Preview Center showcasing the stadium modernization and all of the new seating products available to fans. In addition to selling face to face, associates are coached on how to complete sales over the phone, and as a full menu consultant, members of the team will learn how to sell full season membership, group tickets, suites, and all of the Dolphins state of the art luxury products.

Candidates often ask us, “What’s the culture like?” so before applying it is strongly encouraged that each candidate take a look at our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates to join our team!

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Sales & Marketing: Client Retention/Customer Service
Membership Service Representative - Miami Dolphins (Miami Gardens, FL)

The Membership Service Representative is directly responsible for retaining a book of business, servicing client needs, reaching touchpoint goals and seeking new revenue opportunity.

JOB DESCRIPTION/REQUIREMENTS:
 

  • Meet and exceed retention and new sales revenue goals

  • Identify new sales opportunity through referrals, add-ons, suites and groups

  • Build strong relationships with book of business, including face to face visits, phone calls, emails and other communication channels

  • Respond and resolve customer complaints, requests, and inquiries from Members

  • Meet daily and weekly outbound calls and touchpoints

  • Meet and exceed service levels and standards

  • Other duties and special projects as assigned

Qualifications:

  • Bachelor’s degree preferred
  • Minimum of one-year customer relations and sales experience in hospitality, gaming, entertainment or sports industry preferred.
  • Must have a passion for customer service and ability to seek new sales opportunities.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM
  • Candidate should be competitive, professional and self-starting.
  • Bilingual (English/Spanish) a plus

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Facility Operations/Security: Grounds Crew/Turf Management
Part-Time Groundskeeper - Miami Dolphins (Miami Gardens, FL)

SUMMARY:       

The part-time Groundskeeper assists the full-time stadium grounds staff by performing a variety of duties geared towards the maintenance and upkeep of the field and adjacent property

ESSENTIAL FUNCTIONS:

  • Maintains playing field to a high standard

  • Responsible for shop, storage and equipment cleanliness

  • Assists in coordinating performance of specific duties to maintain playing field, interior and exterior grounds areas of the Stadium to a high standard

  • Assists in setting up playing field for all events

  • Sod removal and installation

  • Irrigation installation and repairs

  • Painting lines and logos

  • Operating equipment such as mowers, tractors, forklifts, and other similar equipment

  • Operation of hand tools

  • Other related duties as assigned

ESSENTIAL REQUIREMENTS:

  • High school education/GED equivalent preferred

  • The ability to communicate with and understand instructions from immediate supervisor and Stadium management

  • The ability to work nights weekends, and holidays.

  • The ability to lift 50 lbs, physical exertion.

  • Work in inclement weather

  • Experience in sports field maintenance or similar work preferred

  • Valid driver’s license

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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