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Facility Operations/Security: Game Day/Event Staff
Event & Game Day Staff, Entertainment & Brand Impact Department - Miami Dolphins (Miami Gardens, FL)

Summary:     

The Miami Dolphins are seeking skilled, motivated and reliable individuals to fill the part time position of Event Staff. Under the direct supervision of the Entertainment & Brand Impact Department, the Event Staff position will assist in the overall execution of game day activities during the Miami Dolphins season at Hard Rock Stadium, as well as other Miami Dolphins events throughout the year.

CORE RESPONSIBILITES: 
•    Work ALL Miami Dolphins home games for the 2017 season, including preseason.
•    Assist with all in-game activities as it relates to activation and event obligations. 
•    Support Entertainment & Brand Impact department in all pregame and postgame events as assigned. 
•    Arrive early on game days to set up the Grand Plaza amplified by Hard Rock, the Joe Robbie Alumni Plaza and the Don Shula Plaza. 
•    Oversee and operate Miami Dolphins activations. 
•    Provide a high quality customer service interaction with all guests to enhance the entertainment experience. 
•    Assist with set up and break down of Miami Dolphins events throughout the year. 
•    Other tasks and duties as assigned. 

QUALIFICATIONS: 
•    Must have a flexible schedule including weekends and holidays. 
•    Must be comfortable to work in a fast paced, high pressure environment. 
•    A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly. 
•    Ability to commit to ALL Miami Dolphins home games, including preseason.

REQUIREMENTS: 
•    Must commit to entire Miami Dolphins home schedule and potential home playoff games. 


-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.

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Facility Operations/Security: Game Day/Event Staff
Guest Experience Event Staff - Miami Dolphins (Miami Gardens, FL)

SUMMARY:

Event Day Guest Experience Staff facilitate a first class experience in designated areas of Hard Rock Stadium for Miami Dolphins games, University of Miami Games, Orange Bowl, major concerts, international soccer and other world class events.

ESSENTIAL JOB FUNCTIONS:
•    Assist guests with locating seats and escorting guests to their seat if necessary in a professional manner.
•    Assisting with access control, ensuring all guests are in their proper locations when seated.
•    Assume ownership in resolving guest challenges within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
•    Comfortable with operating equipment devices for scanning and incident management reporting.
•    Maintain a working knowledge of stadium policies and procedures to effectively assist with general questions.
•    Be proactive and friendly in greeting and assisting our guests with various inquiries, at all points of contact.
•    Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
•    Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.
•    Be proactive in connecting with Miami Dolphins and Hurricanes Season Ticket Members.
•    Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.


EXPERIENCE REQUIREMENT:
•    Availability to work ALL Miami Dolphins and University of Miami home games along with the Orange Bowl as well as other major events. This will include some nights, weekends and holidays.
•    Customer service experience (entry level or supervisory) preferred but not required.
•    Must have a positive attitude and possess outstanding communication skills.
•    Requires attention to detail and the ability to adapt to changing and difficult situations.
•    Must have the ability to anticipate needs, assess situations and act accordingly.
•    Fluent in English, Spanish beneficial. 
•    Most positions require standing for long periods of time during each event.

-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview:

You’ve always wanted to work in sports but you know that at this point in your life you won’t be turning pro. You’ve competed your whole life; you played every sport in high school and love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge you get excited. Most of all, you want a career for yourself and opportunities to grow are important to you. 


Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports, and were recently nominated for Sports Business Journal’s, 2016 Team of the Year. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. With the modernization nearly complete, Hard Rock is now a global entertainment destination.

Click here to see more 


We live by “Attitude, Effort, Results,” and for the last three seasons we have focused on putting our people first and promoted forty-nine (49) members of the program to full time sales positions throughout the sports industry.


Description:

The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.

Expectations:

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products: including season ticket memberships, group tickets, luxury seating and executive suites. Furthermore you will be able to sell concerts and some of the most sought after soccer matches in the world. 
·         40 hours per week
·         100+ outbound calls each day
·         Two (2) face to face appointments per day

Culture:

Candidates often ask us, “What’s the culture like?” We are a fast pace, results driven culture that prides itself on producing best in class results and doing so with high integrity. On a daily basis employees take advantage of an on-site employee gym, catered lunch each day, and our very own coffee bar. 
Next Steps: If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this June and September!

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Community Relations: Fundraising/Major Gifts
Miami Dolphins Foundation Fundraising Staff - Miami Dolphins (Miami Gardens, FL)

Summary:     

The Miami Dolphins Foundation are seeking skilled, motivated and reliable individuals to fill the part time position of Miami Dolphins Foundation Fundraising Staff. Under the direct supervision of the Miami Dolphins Foundation the Fundraising Staff position will assist in the overall fundraising during the Miami Dolphins season at Hard Rock Stadium, as well as other Miami Dolphins events throughout the year.  

CORE RESPONSIBILITES:

 

  • Work ALL Miami Dolphins home games for the 2017 season.
  • Assist with all in-game activities as it relates to fundraising for the Miami Dolphins Foundation.
  • Provide a high quality customer service interaction with all Guests to enhance the entertainment experience.
  • Assist with set up and break down of Prize Wheels, Silent Auction, 50/50 Raffles and other fundraising activities.
  • Other tasks and duties as assigned.
  • Educate fans about the Miami Dolphins Foundation’s mission and core programs.


REQUIREMENTS:

  • Must commit to ENTIRE Miami Dolphins home schedule and potential home playoff games.
  • Approach fans pre-game and in-game to explain the details of the 50/50 raffle program and sell raffle tickets.
  • Accurately handle the sale and distribution of the tickets, following program requirements.
  • Answer questions fans might have about the program.
  • Turn in all cash to Coordinator by end of the 3rd quarter.

QUALIFICATIONS: 

  • Must be comfortable to work in a fast paced, high pressure environment.
  • A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly.
  • Ability to stand and walk for long periods of time.
  • Bilingual (English/Spanish) a plus
  • Strong sales skills a plus

Hourly Wage: $8.10 per hour

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Facility Operations/Security: Parking Operations
Parking Cashier - Miami Dolphins (Miami Gardens, FL)

Summary:

Cashiers are responsible for greeting, collecting money, keeping an accurate account, and providing receipts and correct change to guests who pay for game day parking. Cashiers are also responsible for checking the authenticity and removing the stub from all parking passes as prepaid vehicles enter the stadium lots. Cashiers will be responsible for avoiding any damages to hand held devices issued for credit card and cash transaction, Sunpass transactions and parking pass/barcode scanning. Cashiers will also provide first-class customer service and direction to guests while maintaining appearance standards set forth by the Miami Dolphins.

ESSENTIAL REQUIREMENTS:

  • Prior cashier and customer service experience are required.
  • Ability to handle large amounts of money.
  • Accountable for the accurate balance of money based on the number of tickets sold versus the amount of money collected.
  • Capacity to expedite cash transactions in a timely manner while still attending to guests needs.
  • Ability to be trained in the operational functions of traffic control management
  • Ability to be trained in the use of hand held devices used for credit card and cash transaction, Sunpass transactions and parking pass/barcode scanning.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with and understand instructions from management.
  • Ability to bend, stand, lift 15 lbs., and maneuver throughout the stadium parking lots for long periods of time.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions required.


If interested please apply here and contact Donald Rubio at 305-943-6503 or email at drubio@dolphins.com

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Facility Operations/Security: Parking Operations
Parking Specialist - Miami Dolphins (Miami Gardens, FL)

Summary:

Parking Specialists are responsible for directing vehicles to their proper location and parking space during inbound traffic flow at all Miami Dolphins and University of Miami home games, and all other stadium events. Specialists will also provide first-class customer service while maintaining appearance standards set forth by the Miami Dolphins.

ESSENTIAL REQUIREMENTS:

  • Ability to be trained in the operational functions of traffic control management.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with guests and understand instructions from management.
  • Some customer service experience is helpful.
  • Ability to bend, stand, lift 30 lbs., and maneuver throughout the stadium parking lots for long periods of time.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.
  • Parking/Traffic control experience preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.


If interested please apply here and call Donald Rubio at 305-943-6503, or email drubio@dolphins.com.

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Finance: Accounting/Finance other
Payroll Coordinator - Miami Dolphins (Miami Gardens, FL)

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES:
•    Manage workflow to ensure payroll transactions are processed accurately and timely
•    Perform daily payroll operations
•    Process biweekly payrolls for multi company codes in ADP
•    Assist with the processing of the semi-monthly and player payrolls
•    Review timesheets for accuracy, attendance processing and interface with payroll
•    Input all data for new team members, inter and intra company transfers, promotions and salary adjustments
•    Process garnishment calculations 
•    Update employee files in ADP as needed
•    Maintain attendance on time system, setting up and instructing new hires, assuring accurate reporting for end of payroll periods, assisting system supervisors and filling in during their absence.
•    Process terminations in ADP and Kronos
•    Complete employment verifications
•    Respond to unemployment compensation claims
•    Process 401(k) and related retirement reports for each payroll
•    Assist in completing 401(k) and pension census reports
•    Update 401(k) changes to team members’ ADP file
 

ESSENTIAL REQUIREMENTS:
Education: College degree preferred

Work Experience: Two to three years payroll experience

Knowledge: Thorough knowledge of ADP HRIS/Payroll System and Kronos timekeeping system

Communication Skills: Strong listening and verbal skills to resolve payroll discrepancies with employees. Ability to uphold confidentiality of sensitive information.

Computer Skills: ADP, Kronos, Microsoft Office

Must work well under pressure and able to meet payroll deadlines. Proactive thinker who possesses strong organization and communication skills with the ability to multitask.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many year of payroll experience do you have?

2. Y/N: Do you have experience working with ADP HRIS/Payroll?

3. Y/N: Do you have experience working with Kronos?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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