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» Event Day Guest Services Guide - Miami Dolphins (Miami Gardens, FL)
» Event Day Guest Services Representative - Miami Dolphins (Miami Gardens, FL)
» Event Technical Support Specialist - Miami Dolphins (Miami Gardens, FL)
» Football Communications Manager - Miami Dolphins (Miami Gardens, FL)
» Foundation Fundraising Staff - Miami Dolphins (Miami Gardens, FL)
» Membership Development Associate - Miami Dolphins (Miami, FL)
» Part-Time, Entertainment and Event Operations - Miami Dolphins (Miami Gardens, FL)
» SUITE SALES MANAGER - Miami Dolphins (Miami Gardens, Fl)
» Special Event Staff, Brand Impact & Entertainment - Miami Dolphins (Miami Gardens, FL)
» Ticket Operations Associate - Miami Dolphins (Miami Gardens, FL)
» Future Notification Only - NFL Teams (Various Locations, US)




Sales & Marketing: Hospitality Management
Event Day Guest Services Guide - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Guest Services Guides facilitate a first class experience in the seating bowl for fans.

 

ESSENTIAL JOB FUNCTIONS:

  • Assist fans with locating seats and escorting fans to their seat if necessary in a professional manner.

  • Assume ownership in resolving fan issues within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues)

  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions

  • Maintain smoke and alcohol free areas by following and enforcing stadium policies and procedures.

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.

  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.

EXPERIENCE REQUIREMENT:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Customer service experience (entry level or supervisory) preferred but not required.

  • Must have a positive attitude and possess outstanding communication skills.

  • Requires attention to detail and the ability to adapt to changing and difficult situations.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Fluent in English and Spanish beneficial.

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Hospitality Management
Event Day Guest Services Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Our Guest Services team is committed to providing all of our guests with a safe, enjoyable and memorable experience during all events at the stadium.

 

 ESSENTIAL JOB FUNCTIONS:

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact in and outside the stadium.

  • Provide accurate stadium information and direct our fans accordingly.

  • Resolve our fan’s conflicts with concern, while following to and enforcing stadium policies and procedures.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Other related duties as needed.

JOB REQUIREMENTS:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Prior customer service experience (entry level or supervisory) preferred but not required.

  • Must have a genuine positive attitude and possess outstanding communication skills.

  • Requires attention to detail and ability to adapt to changing and high pressure situations.

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Required to work well in a team setting in a respectful and courteous manner.

  • Fluent in English and Spanish beneficial.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Information Systems/Technical: Network Administration/Services
Event Technical Support Specialist - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  Responsible for providing level-1/2 hardware and software support services to include, but not limited to, business system support, user support, inventory management and maintenance, developing the knowledge base for the enterprise. Responsible for coordinating the technical requirements for stadium events.

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Deploy and validate event systems such as Point of Sale hardware and Access Control systems.
  • Provide system support for hardware devices, software solutions and/or documentation services. 
  • Proficient with hardware troubleshooting, system software, diagnostics tools, network connectivity.
  • Support customer needs with respect to desktop business applications, interfaces, computer configurations and remote services.
  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.
  • Image or re-image computers in inventory and validate computer builds.

 

Technical Awareness:

  • Knowledgeable in Windows and Mac computing environments
  • Collaborate with the internal/external resources to provide optimal technology solutions
  • Ability to navigate thru various technology websites to effectively and efficiently find issue resolution

 

ESSENTIAL REQUIREMENTS:

  • Enrolled in or graduate of an advanced curriculum relating to Information Technology or MIS
  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment
  • Able to manage multiple tasks and prioritize business needs
  • Possess exceptional customer service skills
  • Possess excellent communication both verbal and written
  • High level of professionalism and personal presentation
  • Willingness to work various shifts to support stadium events
  • Good business sense, understands security implications and maintains high level of integrity
  • Willing to work weekends, off hours and holidays, as needed by Department Head

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Communications: Media/Public Relations Servicing
Football Communications Manager - Miami Dolphins (Miami Gardens, FL)

Key Qualities:

  • Aptitude – Stats driven professional that has a high level of drive for providing statistical analysis to coaches and media.
  • Respect – Ability to have the respect and connect with players in a way that advances the organizational mission.

Duties and Responsibilities:            

 

  • Work with Senior Vice President of Communications and Community Affairs and Director of Football Communications in a number of areas, including overall football communications strategy.

  • Establish and maintain a good relationship with local and regional media outlets.

  • Serve as the primary contact to facilitate player interview requests.

  • Communications field representative and primary contact for sideline reporters on game days (road only).

  • Responsible for preparing the offensive or defensive coordinator for weekly media availabilities.

  • Responsible for the player bio section of the weekly release and serve as the secondary writer for the release.

  • Serve as secondary writer for all press releases and selected sections of the team media guide.

  • Responsible for statistical research projects.

  • Manages the roster and transaction log updates and distribution to staff and media.

  • Updates and maintains interview logs tracking all interviews facilitated by the team.

  • Assist Senior Director – Digital And Print Media with selected sections of the media guide.

  • Transcribe various press conferences and interviews.

  • Assist in the staff assistant selection process.

  • Other related duties as assigned.

Qualifications:        

 

  • Bachelor’s in Business, Marketing or Public Communications degree or related degree.

  • Three or more years of experience in related field.

  • Excellent written and verbal communication skills.

  • Ability to multi-task and prioritize multiple projects.
  • Must be organized, proactive and self-motivated.
  • Proficient in Microsoft Office products and social media.

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Community Relations: Fundraising/Major Gifts
Foundation Fundraising Staff - Miami Dolphins (Miami Gardens, FL)

Summary:                 

The Miami Dolphins Foundation is seeking skilled, motivated and reliable individuals to fill the part time position of Miami Dolphins Foundation Fundraising Staff. Under the direct supervision of the Miami Dolphins Foundation the Fundraising Staff position will assist in the overall fundraising during the Miami Dolphins season as well as other Miami Dolphins events throughout the year.              

______________________________________________________________________     

CORE RESPONSIBILITES:

  • Work ALL Miami Dolphins home games for the 2016 season.
  • Assist with all in-game activities as it relates to fundraising for the Miami Dolphins Foundation.
  • Provide a high quality customer service interaction with all Guests to enhance the entertainment experience.
  • Assist with set up and break down of Prize Wheels, Silent Auction, 50/50 Raffles and other fundraising activities.
  • Other tasks and duties as assigned.
  • Educate fans about the Miami Dolphins Foundation’s mission and core programs.


REQUIREMENTS:

  • Must commit to entire Miami Dolphins home schedule and potential home playoff games.
  • Approach fans pre-game and in-game to explain the details of the 50/50 raffle program and sell raffle tickets.
  • Accurately handle the sale and distribution of the tickets, following program requirements.
  • Answer questions fans might have about the program.
  • Turn in all cash to Coordinator by end of the 3rd quarter.

QUALIFICATIONS:

  • Must be comfortable to work in a fast paced, high pressure environment.
  • A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly.
  • Bilingual (English/Spanish) a plus
  • Ability to stand and walk for long periods of time.
  • Strong sales skills a plus

Please apply via Teamworkonline.com for any questions email Jerry Andrew at gandrew@dolphins.com

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami, FL)

Overview: It’s time to start your career in sports. The sports industry is competitive, and one of the hardest parts of having a long successful career is starting off on the right foot. Top performers always have a couple things in common: A will to win, a mastery of fundamental techniques, and coaches who encourage them to be great and push them to succeed. Our promise to you is an opportunity to develop all three.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first phase of our $450 Million Stadium renovation and have seen record growth in ticket sales over the past 3 years. To learn more about the New Stadium, watch this video of New Dolphins Stadium.

We live by “Attitude, Effort, Results,” so for the last two years we have focused on putting our people first and promoted thirty four (34) members of the program to full time sales positions throughout the sports industry.

Description: The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give its members the sales skills and abilities to grow their career in the industry. The goals for members of the program are to produce ticket revenue and secure a promotion to one of the Dolphins full time ticket sales teams.

Membership Development Associates work 40 hours per week and are responsible for 100+ outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins state of the art $2 million Preview Center showcasing the stadium modernization and all of the new seating products available to fans. In addition to selling face to face, associates are coached on how to complete sales over the phone, and as a full menu consultant, members of the team will learn how to sell full season membership, group tickets, suites, and all of the Dolphins state of the art luxury products.

Candidates often ask us, “What’s the culture like?” so before applying it is strongly encouraged that each candidate take a look at our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates to join our team!

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Sales & Marketing: Event Operations/Management
Part-Time, Entertainment and Event Operations - Miami Dolphins (Miami Gardens, FL)

Responsibilities

  • Manage, organize, and Inventory Entertainment and Brand Impact department assets for all Miami Dolphins events.

  • Provide support in the planning of game day activations for both plaza and inner-bowl entertainment.

  • Oversee all game day fan activations on stadium plazas.

  • Supervise Game Day Staff workers to ensure all activations are properly set and managed.

  • Work with entertainment and events staff on planning and development of special events.

  • Assist with the execution of Member Events and Miami Dolphin special events including the set-up and breakdown of event.

  • Additional duties as assigned

Qualifications

  • Manage time effectively, with the ability to perform well under strict deadlines

  • Be comfortable multi-tasking and problem-solving in a fast-paced environment

  • Perform strenuous physical duties, including carrying heavy boxes and equipment

  • Must be capable of working nights, weekends and holidays, as well extended hours when needed.

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Sales & Marketing: Ticket Sales
SUITE SALES MANAGER - Miami Dolphins (Miami Gardens, Fl)

Overview: 

We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. This world-class, renovated stadium will be a global entertainment destination and the home to the Miami Dolphins, University of Miami football and the Orange Bowl. It will also play host to world class events such as the Super Bowl, College Football Championship, international soccer matches, and major festivals and concerts. More details of our project can be found by visiting www.NewMiamiStadium.com.

Summary:

Primarily responsible for selling new stadium premium inventory including but not limited to, annual suites, single game suite rentals, living room boxes, and club seats on multiple year contracted terms. Professional, self-motivated, positive individual.  

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry or equivalent sales experience is preferred.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is the average size of the companies you currently call on?

2. Why do you love working in sales?

3. What is the toughest goal you've ever set for yourself?

4. How long is your average sales cycle?

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Sales & Marketing: Game Operations/Presentation
Special Event Staff, Brand Impact & Entertainment - Miami Dolphins (Miami Gardens, FL)

Summary:                 

The Miami Dolphins are seeking skilled, motivated and reliable individuals to fill the part time position of Event Staff. Under the direct supervision of the Special Events Department, the Event Staff position will assist in the overall execution of game day activities during the Miami Dolphins season at New Miami Stadium, as well as other Miami Dolphins events throughout the year.            

______________________________________________________________________     

CORE RESPONSIBILITES:

  • Work ALL Miami Dolphins home games for the 2016 season.
  • Assist with all in-game activities as it relates to special events obligations.
  • Support Special Events department in all pregame and postgame events as assigned.
  • Arrive early on game days to set up the Grand Plaza, the Joe Robbie Alumni Plaza and the Don Shula Plaza.
  • Oversee and operate Miami Dolphins activations.
  • Provide a high quality customer service interaction with all Guests to enhance the entertainment experience.
  • Assist with set up and break down of Miami Dolphins events throughout the year.
  • Other tasks and duties as assigned.


QUALIFICATIONS:

  • Must have a flexible schedule including weekends and holidays.
  • Must be comfortable to work in a fast paced, high pressure environment.
  • A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly.
  • Ability to commit to all 10 Miami Dolphins home games.

REQUIREMENTS:

  • Must commit to entire Miami Dolphins home schedule and potential home playoff games. 

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Sales & Marketing: Ticket Operations
Ticket Operations Associate - Miami Dolphins (Miami Gardens, FL)

Summary

The Ticket Operations Associate will provide continuous coverage of ticket service orders while assisting with administrative, operational, and game day support for the Ticket Operations department. This entry level part-time position will be provided the opportunity to grow and be a part of the day to day and game day functions of an NFL ticket operations department. Under the general direction of the Manager, Ticket Operations, he/she will work during regular office hours and event hours including evenings, weekends, and holidays. Position is paid on an hourly basis of up to 30hrs per week.

Essential Duties and Responsibilities

  • Responsible for delivering exceptional customer service at all times.
  • Utilize Ticketmaster Host, Archtics & CRM, to process all internal & external ticket service requests.
  • Responsible for being a point-of-contact for sales team to field questions on ticket policies and procedures, ticketing related items, and general questions.
  • Resolve escalated service orders, research, solve or escalate ticket issues.
  • Effectively communicate with the Ticket Operations staff and directly with the Manager, Ticket Operations on daily activities, issues, and necessary service order items.
  • Assist in supervision of seasonal ticket window staff on game days and actively work ticket window as needed.
  • Other duties and projects as assigned.

Requirements

Minimum Education and Experience

  • College degree preferred.
  • A minimum of one (1) year experience in ticket operations, sales or customer service.
  • A minimum of one (1) year experience utilizing ticketing software, Ticketmaster Archtics and Ticketmaster Host preferred.
  • Past ticket box office experience consider an asset.
  • Background and/or desire to obtain work and grow in the sports & entertainment industry.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Highly motivated with a desire to be successful.
  • High efficiency with Microsoft computer systems.
  • Ticketmaster Archtics experience preferred.
  • Exceptional communication, interpersonal and organizational skills with focus of delivering exceptional customer service.
  • Demonstrates the ability to troubleshoot and resolve issues.
  • Possess the ability to learn quickly and desire for professional development in an entry level position.
  • Team oriented attitude with ability to build relationships.
  • Available to work a variety of shifts including days, evenings, weekends, and holidays.
  • Bi-lingual in English & Spanish is considered an asset.

Physical/Environmental Requirements

  • Game Day: Job requires employee to function in a fast-paced, high-volume environment with large crowds. The employee is regularly required to stand for long periods of time. May be required to walk long distances and climb up/down minimal stairs.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work Monday to Friday? (Yes/No)

2. Are you available to work Game/Event days in evenings, weekends and holidays if needed? (Yes/No)

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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