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Sales & Marketing: Ticket Sales
Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)


Are you ready to start/grow your career in sports? Not only do we have one of the biggest sales and service teams in sports today but we are in the process of completing a 500 million dollar stadium modernization. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. As a member of the Miami Dolphins sales team, you are responsible for generating new business revenue through membership sales and long term suite leases. The Dolphins have seen a record growth in ticket sales over the past few years, owning the largest percentage increase in the NFL.

Major Responsibilities  

• Meet or exceed yearly and short term sales goals
• Focus on appointment setting, executing sales presentations and closing sales
• Set meetings with local decision makers of small businesses and large corporations
• The candidate will be accountable to certain levels of activity (calls and appointments)
• Candidate must be available to work a flexible schedule, including select weekends and holidays
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill with a “best in class” attitude

Knowledge, Skills and/or Abilities

• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Previous work experience with Microsoft CRM is a plus
• Prior sports or media sales experience is preferred
• Excellent customer service skills
• Ability to present sales material to large groups and clients

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university
• Proven track record of 1-2 years of high level sales success

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

About This Application:
It is strongly recommended you include a Youtube Video in your application. Be sure to state:

  • Your Name
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

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Information Systems/Technical: IT Database Management/Services
CRM Coordinator - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities:

  • Coordinate daily database maintenance and administration for the Microsoft Customer Relationship Management (CRM) database and software
  • Execute CRM and ticket software training programs for employees by identifying areas of improvement and creating training topics such as CRM workshops and best practice sessions
  • Manage lead distribution to all sales and service employees and consistently track each lead and sales campaign
  • Coordinate the lead upload process to the CRM system for all manually created leads
  • Create views, dashboards, and system queries to tailor the use of the CRM system for sales and service employees
  • Manage system use by all employees, identifying and correcting any improper use
  • Utilize CRM tool to regularly scrub Archtics Ticketing database and ensure accuracy and consistency of data
  • Monitor automated CRM processes such as activity creation for new phone calls, birthday/anniversary contacts, and automated emails for new sales
  • Create and import customer contact lists from Microsoft Dynamics to generate automated sales and service marketing campaigns
  • Support the CRM team to improve data hygiene, user management, data imports/exports, and other day-to-day CRM database related matters
  • Generate requested sales and service related reports, including daily sales activity reports
  • Assist in analyzing the customer database to identify profiles and purchasing trends of customers in order to provide better leads
  • Look for new ways to improve sales and service efficiencies through the use of CRM functionality
  • Represent the Dolphins in a positive and professional manner at all times
  • Perform other duties as assigned


  • Bachelor’s Degree required
  • Three or more years of experience with Microsoft Dynamics or similar CRM product
  • Excellent verbal and written communication skills
  • High proficiency with Microsoft Excel and other Microsoft Office products
  • Experience with Eloqua marketing automation software preferred
  • Strong collaboration, time management, and organizational skills
  • Proven ability to multi-task and manage projects on strict deadlines
  • Ability to work flexible hours including evenings, weekends, and holidays

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Sales & Marketing: Premium/Suite Sales
Manager, Miami Dade Premium Sales - Miami Dolphins (Miami, FL)

Job Description:
The Manager of Premium Sales will be responsible for training, mentoring, motivating and coaching the Premium Sales team based in our new Miami Brickell Office. The manager will be responsible for increasing the Dolphins presence in Miami Dade County. The ideal candidate will enjoy being active on appointments and meeting with C-level executives and high net worth individuals in the Miami market. The person in this position will be responsible for developing and implementing a sales initiative designed to meet or exceed the annual sales goals set forth by senior management. 

Duties & Responsibilities:

Revenue Generation:
•    Direct revenue responsibility around the selling of suites and premium seating
•    Responsible for delivering on revenue target
•    Develop strong relationships with key decision makers and brands in Miami

•    Responsible for the recruiting, hiring and professional development of staff
•    Assist in the development of the “go-to-market” strategy for the Miami office.
•    Lead regular staff meetings and facilitate discussion and sharing of ideas related to growing sales                          revenue and professional development of the team
•    Work with other managers to develop strategic call campaigns, new sales packages, and opportunities for new sales.
•    Develop targeted Miami Dade county sales events and call campaigns 

•    Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with appropriate feedback and direction for development. 
•    Assist with Team events and initiatives
•    Provide weekly training to sales team

Job Expectations / What Defines Success:
•    Meet and exceed revenue goals
•    Create a positive and enjoyable sales culture 

•    Minimum of five (5) years of experience working in sales with collegiate and/or professional sports team and at least two (2) years of experience selling premium seating.
•    Superior communication skills, collaborative with strong leadership and interpersonal skills.
•    Results oriented leader with proven ability to motivate people and maximize revenue production.
•    Proven track record in ticket sales
•    Willingness and ability to work long hours, including holidays and weekends as required

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview: It’s time to start your career in sports. The sports industry is ultra-competitive, and one of the hardest parts of having a successful career is starting off on the right foot. Top performers always have a couple things in common: A will to win, a mastery of fundamental techniques, and coaches who encourage them to be great and push them to succeed. Our promise to you is an opportunity to develop all three.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. To learn more about Hard Rock Stadium, watch this video.

We live by “Attitude, Effort, Results,” and for the last two years we have focused on putting our people first and promoted forty-three (43) members of the program to full time sales positions throughout the sports industry.

Description: The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.


·         40 hours per week

·         100+ outbound calls each day

·         Two (2) face to face appointments per day

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. In addition to selling face to face, you will be coached on how to complete sales over the phone, and as a full menu consultant, you will learn how to sell full season membership, group tickets, suites, and all of the Dolphins state of the art luxury products.

Candidates often ask us, “What’s the culture like?” With an on-site employee gym, catered lunch each day, and our very own coffee bar we pride ourselves on having a great culture. If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this March and June!

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Sales & Marketing: Ticket Sales
PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)


We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:

We are entering Phase 3 of our Stadium Project, where we will launch all new suites, a state of the art club level, and new luxury inventory. The Premium Sales Representative's primary focus will be prospecting local companies to set face to face meetings to dicuss the value of annual suite ownership.

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients.
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel that you will excel at selling suites?

2. Why do you love working in sales?

3. What is the toughest goal you've ever set for yourself?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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