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Sales & Marketing: Hospitality Management
Event Day Guest Services Guide - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Guest Services Guides facilitate a first class experience in the seating bowl for fans.

 

ESSENTIAL JOB FUNCTIONS:

  • Assist fans with locating seats and escorting fans to their seat if necessary in a professional manner.

  • Assume ownership in resolving fan issues within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues)

  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions

  • Maintain smoke and alcohol free areas by following and enforcing stadium policies and procedures.

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.

  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.

EXPERIENCE REQUIREMENT:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Customer service experience (entry level or supervisory) preferred but not required.

  • Must have a positive attitude and possess outstanding communication skills.

  • Requires attention to detail and the ability to adapt to changing and difficult situations.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Fluent in English and Spanish beneficial.

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Hospitality Management
Event Day Guest Services Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Our Guest Services team is committed to providing all of our guests with a safe, enjoyable and memorable experience during all events at the stadium.

 

 ESSENTIAL JOB FUNCTIONS:

  • Be proactive and friendly in greeting and assisting our fans with various inquiries, at all points of contact in and outside the stadium.

  • Provide accurate stadium information and direct our fans accordingly.

  • Resolve our fan’s conflicts with concern, while following to and enforcing stadium policies and procedures.

  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our fans.  

  • Other related duties as needed.

JOB REQUIREMENTS:

  • Availability to work ALL Miami Dolphins and University of Miami home games as well as other events. This will include some nights, weekends and holidays.

  • Prior customer service experience (entry level or supervisory) preferred but not required.

  • Must have a genuine positive attitude and possess outstanding communication skills.

  • Requires attention to detail and ability to adapt to changing and high pressure situations.

  • Must become familiar with the Stadium’s policies, procedures and how to navigate the building.

  • Must have the ability to anticipate needs, assess situations and act accordingly.

  • Required to work well in a team setting in a respectful and courteous manner.

  • Fluent in English and Spanish beneficial.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Information Systems/Technical: Technical Services Management
Game Day Support Services Information Technology - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  Responsible for providing user support services as defined by the IT Services Desk Coordinator .  User support can include troubleshooting mobile devices, tablets, TV’s, point of sale tills, scanners, etc..  The role will require weekend work and times will be based on the stadium’s event calendar, with a focus on the Miami Dolphins football schedule.

 

 

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Provide user technical support for hardware devices, software solutions and/or end point support services
  • Proficient with hardware troubleshooting, software, diagnostics tools.
  • Assist supporting users needs
  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.

 

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment
  • Leverage with the internal/external resources to provide optimal technology solutions

 

 

ESSENTIAL REQUIREMENTS:

  • Enrolled in an advanced curriculum relating to Information Technology or MIS
  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment
  • Able to manage various tasks and business needs as needed
  • Posses excellent communication and writing skills
  • High level of professional and presentation

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Facility Operations/Security: Event Guest Relations
Manager, Guest Experience - Miami Dolphins (Miami Gardens, FL)

SUMMARY: The Manager of Guest Experience is focused on working within a team-oriented culture internally along with our stadium partners focusing on our common goal of developing and fostering a world-class guest experience team in an effort to generate exceptional experiences for our guests.

ESSENTIAL JOB FUNCTIONS:

  • Responsible for the staffing levels of the premium areas for all game day events

  • Assist with the training of all game day staff working throughout the stadium

  • Manage the game day supervisors to ensure first class service

  • Coordinate & implement pre game meetings to include updates on daily activities

  • Implement the Game Day Employee Recognition program

  • Manage the check in process of each area to include verification and wristband distribution.

  • Develop secure procedures for ingress/egress into the areas

  • Support the Member Services efforts and initiatives such as renewal campaigns, marketing plans, and special events.

  • Analyze Secret Shopper reports and identify areas to improve the event day experience.

  • Feedback and consultation with various departments (Sales, Security, Parking & Stadium Partners)

  • Build relationships with the management and front line staff for stadium partners


    JOB REQUIREMENTS:

  • College graduate preferred

  • Minimum two (2) years customer service experience

  • Management & Supervisory experience required

  • Bilingual English/Spanish is a plus

  • Strong customer service and interpersonal skills

  • Conflict resolution skills

  • Ability to effectively and professionally communicate both orally and written

  • Ability to handle heavy phone volume

  • Ability to work weekends, nights, and holidays as dictated by events

  • Professional image and attire

  • Highly organized and able to manage multiple projects
     

SYSTEMS QUALIFICATIONS:

  • Microsoft CRM system experience preferred

  • MS Word, Excel, PowerPoint and Outlook computer skills.   

This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and New Miami Stadium.

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami, FL)

Overview: It’s time to start your career in sports. The sports industry is competitive, and one of the hardest parts of having a long successful career is starting off on the right foot. Top performers always have a couple things in common: A will to win, a mastery of fundamental techniques, and coaches who encourage them to be great and push them to succeed. Our promise to you is an opportunity to develop all three.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first phase of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past 3 years. To learn more about Dolphins New Stadium, watch this video.

We live by “Attitude, Effort, Results,” so for the last two years we have focused on putting our people first and promoted thirty four (36) members of the program to full time sales positions throughout the sports industry.

Description: The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give its members the sales skills and abilities to grow their career in the industry. The goals for members of the program are to produce ticket revenue and secure a promotion to one of the Dolphins full time ticket sales teams.

Membership Development Associates work 40 hours per week and are responsible for 100+ outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins state of the art $2 million Preview Center showcasing the stadium modernization and all of the new seating products available to fans. In addition to selling face to face, associates are coached on how to complete sales over the phone, and as a full menu consultant, members of the team will learn how to sell full season membership, group tickets, suites, and all of the Dolphins state of the art luxury products.

Candidates often ask us, “What’s the culture like?” so before applying it is strongly encouraged that each candidate take a look at our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates to join our team!

About This Application:

Please include a link to your YouTube Video Elevator Pitch. Be sure to state:

  • Your Name
  • Your School
  • Graduation Date
  • Why you are PASSIONATE about sales
  • What 3 characteristics are essential for success in this position?

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please copy and paste a link to your YouTube Video Elevator Pitch here.

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Retail/Food & Beverage: Cashier
Parking Cashier - Miami Dolphins (Miami Gardens, FL)

Cashiers are responsible for greeting, collecting money, keeping an accurate account, and providing receipts and correct change to guests who pay for game day parking.  Cashiers are also responsible for checking the authenticity and removing the stub from all parking passes as prepaid vehicles enter the stadium lots.  Cashiers will also provide first-class customer service and direction to guests while maintaining appearance standards.               

ESSENTIAL REQUIREMENTS:

  • Prior cashier and customer service experience are required.
  • Ability to handle large amounts of money.
  • Accountable for the accurate balance of money based on the number of tickets sold versus the amount of money collected.
  • Capacity to expedite cash transactions in a timely manner while still attending to guests needs.
  • Ability to be trained in the operational functions of traffic management
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with and understand instructions from management.
  • Ability to bend, stand, lift 15 lbs., and maneuver throughout the stadium parking lots for long periods.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Facility Operations/Security: Facility/Venue Management
Parking Specialist - Miami Dolphins (Miami Gardens, FL)

Parking Specialists are responsible for directing vehicles to their proper location and parking space during inbound traffic flow at stadium events.  Specialists will also provide first-class customer service while maintaining appearance standards.

ESSENTIAL REQUIREMENTS:

  • Ability to be trained in the operational functions of traffic management.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with guests and understand instructions from management.
  • Some customer service experience is helpful but not necessary.
  • Ability to bend, stand, lift 30 lbs., and maneuver throughout the stadium parking lots for long periods.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Facility Operations/Security: Game Day/Event Staff
Set-Up Crew - Miami Dolphins (Miami Gardens, FL)

SUMMARY:                     Set-up and breakdown for meetings and events.

ESSENTIAL FUNCTIONS:

  • Set-up seating arrangements and audio visual equipment for meetings, dinners, parties, and banquets.

  • Set-up signage, flags, banners, and other conversion responsibilities from one event or sport to another.

  • Installation and removal of field parts and seating.

  • Respond to requests from management, front office employees, vendors, guests, and team representatives to move furniture, boxes, and equipment.

  • Receive deliveries into the Stadium.

  • Satisfy requests from vendors, guests, team representatives to relocate materials and equipment on event day.

  • Set-Up and breakdown barricades around stadium.

  • Distribute Dolphins and University of Miami “giveaways” to each gate.

  • Move “risers” and stages on/off field.

  • Store, retrieve, and re-arrange various items in our storage areas for all departments.

  • Other related duties as assigned.

ESSENTIAL REQUIREMENTS:

  • High School Diploma/GED (Some college education preferred).

  • The ability to understand instructions from supervisor(s) and Stadium management.

  • Ability to lift 50 lbs.

  • Work weekends, nights, holidays.

  • Ability to climb, crawl, kneel, squat, bend, and extend arms or legs fully.

  • Ability to operate forklift and small tractor (Not required but preferred).

  • Valid driver’s license required to operate forklift.

    Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Information Systems/Technical: Technical Support/Help Desk
Staff Assistant, Help Desk Support - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Responsible for providing support services as defined by the Network Manager. These services can include system support, user support, development, and/or documentation. The Staff Assistant should be in a senior level curriculum with exposure to Information Technology skills or as required for the specific duty.  The Staff Assistant will be assigned to specific projects/tasks.

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Provide system support for hardware devices, software solutions and/or documentation services.

  • Proficient with networking skills, hardware troubleshooting, system software, diagnostics tools, routers, switches, etc..

  • Assist supporting users needs

  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment

  • Leverage with the internal/external resources to provide optimal technology solutions

 REQUIREMENTS:

  • Enrolled in an advanced curriculum relating to Information Technology or MIS

  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment

  • Able to manage various tasks and business needs as needed

  • Posses excellent communication and writing skills

  • High level of professional and presentation

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Sales & Marketing: Ticket Operations
Ticket Box Office Representative - Miami Dolphins (Miami Gardens, Fl)

Summary

This part-time position is dedicated to the efficient servicing of all guests to the stadium Ticket Box Offices as well as ticket resolution areas within the stadium during all Miami Dolphins home games and all ticketed events. Positions are paid on an hourly basis. This role requires shifts on weekends, evenings and holidays.

Essential Duties and Responsibilities

  • Responsible for locating fan will call orders and selling available game/event day tickets.
  • Provide excellent front line customer service.
  • Understand and adhere to Miami Dolphins employee policy and procedures.
  • Help with inquiries from all fans and ticket holders.

Requirements

Minimum Education and Experience

  • High school diploma or GED.
  • Computerized ticketing experience preferred, specifically Ticketmaster operating systems.
  • Past experience in customer service and ticket sales preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Must be available to work a variety of shifts including days, evenings, weekends, and holidays.
  • Ability to work as a team player.
  • Strong computer skills and knowledge of Ticketmaster Host and/or Archtics preferred.
  • Cash handling experience.
  • Ability to communicate effectively with focus of delivering exceptional customer service.
  • Ability to perform in a fast-paced environment.
  • Problem solving skills.
  • Punctuality and reliability.
  • Bilingual in English & Spanish is preferred.

Physical/Environmental Requirements

Game Day: Job requires employee to function in an at times fast-paced, high-volume environment. Employees may be required to stand for periods of time. May be required to walk long distances and climb up/down minimal stairs
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work the entire season? Yes/No

2. Are you available to work evenings, weekends and holidays as required? Yes/No

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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