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Facility Operations/Security: Game Day/Event Staff
Guest Experience Event Staff - Miami Dolphins (Miami Gardens, FL)

SUMMARY:

Event Day Guest Experience Staff facilitate a first class experience in designated areas of Hard Rock Stadium for Miami Dolphins games, University of Miami Games, Orange Bowl, major concerts, international soccer and other world class events.

ESSENTIAL JOB FUNCTIONS:
•    Assist guests with locating seats and escorting guests to their seat if necessary in a professional manner.
•    Assisting with access control, ensuring all guests are in their proper locations when seated.
•    Assume ownership in resolving guest challenges within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
•    Comfortable with operating equipment devices for scanning and incident management reporting.
•    Maintain a working knowledge of stadium policies and procedures to effectively assist with general questions.
•    Be proactive and friendly in greeting and assisting our guests with various inquiries, at all points of contact.
•    Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
•    Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.
•    Be proactive in connecting with Miami Dolphins and Hurricanes Season Ticket Members.
•    Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.


EXPERIENCE REQUIREMENT:
•    Availability to work ALL Miami Dolphins and University of Miami home games along with the Orange Bowl as well as other major events. This will include some nights, weekends and holidays.
•    Customer service experience (entry level or supervisory) preferred but not required.
•    Must have a positive attitude and possess outstanding communication skills.
•    Requires attention to detail and the ability to adapt to changing and difficult situations.
•    Must have the ability to anticipate needs, assess situations and act accordingly.
•    Fluent in English, Spanish beneficial. 
•    Most positions require standing for long periods of time during each event.

-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview:

You’ve always wanted to work in sports but you know that at this point in your life you won’t be turning pro. You’ve competed your whole life; you played every sport in high school and love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge you get excited. Most of all, you want a career for yourself and having the opportunity to grow is important to you.


Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports, and were recently nominated for Sports Business Journal’s, 2016 Team of the Year. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. With the modernization nearly complete, Hard Rock is now a global entertainment destination.


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We live by “Attitude, Effort, Results,” and for the last three seasons we have focused on putting our people first and promoted fifty (50) members of the program to full time sales positions throughout the sports industry.

Description:

The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.

Expectations:

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products: including season ticket memberships, group tickets, luxury seating and executive suites. Furthermore you will be able to sell concerts and some of the most sought after soccer matches in the world. 
·         40 hours per week
·         100+ outbound calls each day
·         Two (2) face to face appointments per day

Culture:

Candidates often ask us, “What’s the culture like?” We are a fast pace, results driven culture that prides itself on producing best in class results and doing so with high integrity. On a daily basis employees take advantage of an on-site employee gym, catered lunch each day, and our very own coffee bar. 

Next Steps:

If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this September and January!

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Community Relations: Fundraising/Major Gifts
Miami Dolphins Foundation Fundraising Staff - Miami Dolphins (Miami Gardens, FL)

Summary:     

The Miami Dolphins Foundation are seeking skilled, motivated and reliable individuals to fill the part time position of Miami Dolphins Foundation Fundraising Staff. Under the direct supervision of the Miami Dolphins Foundation the Fundraising Staff position will assist in the overall fundraising during the Miami Dolphins season at Hard Rock Stadium, as well as other Miami Dolphins events throughout the year.  

CORE RESPONSIBILITES:

 

  • Work ALL Miami Dolphins home games for the 2017 season.
  • Assist with all in-game activities as it relates to fundraising for the Miami Dolphins Foundation.
  • Provide a high quality customer service interaction with all Guests to enhance the entertainment experience.
  • Assist with set up and break down of Prize Wheels, Silent Auction, 50/50 Raffles and other fundraising activities.
  • Other tasks and duties as assigned.
  • Educate fans about the Miami Dolphins Foundation’s mission and core programs.


REQUIREMENTS:

  • Must commit to ENTIRE Miami Dolphins home schedule and potential home playoff games.
  • Approach fans pre-game and in-game to explain the details of the 50/50 raffle program and sell raffle tickets.
  • Accurately handle the sale and distribution of the tickets, following program requirements.
  • Answer questions fans might have about the program.
  • Turn in all cash to Coordinator by end of the 3rd quarter.

QUALIFICATIONS: 

  • Must be comfortable to work in a fast paced, high pressure environment.
  • A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly.
  • Ability to stand and walk for long periods of time.
  • Bilingual (English/Spanish) a plus
  • Strong sales skills a plus

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Sales & Marketing: Ticket Sales
PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)

Overview: 

We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:

We are entering Phase 3 of our Stadium Project, where we will launch all new suites, a state of the art club level, and new luxury inventory. The Premium Sales Representative's primary focus will be prospecting local companies to set face to face meetings to dicuss the value of annual suite ownership.

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients.
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel that you will excel at selling suites?

2. Why do you love working in sales?

3. What is the toughest goal you've ever set for yourself?

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Facility Operations/Security: Grounds Crew/Turf Management
Part-Time Groundskeeper - Miami Dolphins (Miami Gardens, FL)

SUMMARY:       

The part-time Groundskeeper assists the full-time stadium grounds staff by performing a variety of duties geared towards the maintenance and upkeep of the field and adjacent property

ESSENTIAL FUNCTIONS:

  • Maintains playing field to a high standard

  • Responsible for shop, storage and equipment cleanliness

  • Assists in coordinating performance of specific duties to maintain playing field, interior and exterior grounds areas of the Stadium to a high standard

  • Assists in setting up playing field for all events

  • Sod removal and installation

  • Irrigation installation and repairs

  • Painting lines and logos

  • Operating equipment such as mowers, tractors, forklifts, and other similar equipment

  • Operation of hand tools

  • Other related duties as assigned

ESSENTIAL REQUIREMENTS:

  • High school education/GED equivalent preferred

  • The ability to communicate with and understand instructions from immediate supervisor and Stadium management

  • The ability to work nights weekends, and holidays.

  • The ability to lift 50 lbs, physical exertion.

  • Work in inclement weather

  • Experience in sports field maintenance or similar work preferred

  • Valid driver’s license

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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