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Sales & Marketing: Client Relations/Customer Service
Account Manager, Luxury Services - Miami Dolphins (Miami Gardens, FL)

Description

The Luxury Services Account Manager is directly responsible for retaining a book of business comprised of luxury member accounts, servicing client needs, reaching touchpoint goals and seeking new revenue opportunities.

JOB DESCRIPTION/REQUIREMENTS:
 

  • Meet and exceed retention, extension and new sales revenue goals
  • Focus on extending luxury members into multi-year agreements
  • Respond and resolve customer complaints, requests, and inquiries from luxury members
  • Identify new sales opportunities through referrals, add-ons, suites and groups
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Offseason focus will transition to prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Meet daily and weekly outbound calls and touchpoints
  • Meet and exceed service levels and standards
  • Other duties and special projects as assigned

Qualifications:

  • Bachelor’s degree preferred
  • Minimum of one-year customer relations and sales experience in hospitality, gaming, entertainment or sports industry preferred.
  • Must have a passion for customer service and ability to seek new sales opportunities.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft CRM
  • Candidate should be competitive, professional and self-starting.
  • Bilingual (English/Spanish) a plus

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Finance: Financial/Data Analyst
Financial Analyst - Miami Dolphins (Miami Gardens, FL)

SUMMARY:  

This position is responsible for supporting the finance and accounting operations of the Miami Dolphins and its related entities.  The primary focus of the role will be assisting in the budgeting and strategic planning process.  This will include preparing and analyzing monthly, quarterly, and annual financial reports.  Ad hoc projects could include ticket reconciliations, commission reporting, game / event specific analysis, and other various league level reporting.

QUALIFICATIONS
• Bachelor’s degree in Accounting
• 0-3 years finance or accounting experience
• CPA eligible helpful but not required
• Willingness to work nights and weekends
• Detail oriented, ambitious, organized, team player
• Computer Skills: 
-           High level proficiency in Microsoft Excel required
-           EssBase, Great Plains, and SQL experience helpful 
-           PowerPoint / Tableau data visualization skills helpful

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Facility Operations/Security: Game Day/Event Staff
Guest Experience Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY:

Event Day Guest Experience Staff facilitate a first class experience in designated areas of Hard Rock Stadium for Miami Dolphins games, University of Miami Games, Orange Bowl, major concerts, international soccer and other world class events.

ESSENTIAL JOB FUNCTIONS:
•    Assist guests with locating seats and escorting guests to their seat if necessary in a professional manner.
•    Assisting with access control, ensuring all guests are in their proper locations when seated.
•    Assume ownership in resolving guest challenges within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
•    Comfortable with operating equipment devices for scanning and incident management reporting.
•    Maintain a working knowledge of stadium policies and procedures to effectively assist with general questions.
•    Be proactive and friendly in greeting and assisting our guests with various inquiries, at all points of contact.
•    Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
•    Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.
•    Be proactive in connecting with Miami Dolphins and Hurricanes Season Ticket Members.
•    Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.


EXPERIENCE REQUIREMENT:
•    Availability to work ALL Miami Dolphins and University of Miami home games along with the Orange Bowl as well as other major events. This will include some nights, weekends and holidays.
•    Customer service experience (entry level or supervisory) preferred but not required.
•    Must have a positive attitude and possess outstanding communication skills.
•    Requires attention to detail and the ability to adapt to changing and difficult situations.
•    Must have the ability to anticipate needs, assess situations and act accordingly.
•    Fluent in English, Spanish beneficial. 
•    Most positions require standing for long periods of time during each event.

-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Sales & Marketing: Ticket Sales
PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)

Overview: 

We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:

We are entering Phase 3 of our Stadium Project, where we will launch all new suites, a state of the art club level, and new luxury inventory. The Premium Sales Representative's primary focus will be prospecting local companies to set face to face meetings to dicuss the value of annual suite ownership.

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients.
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel that you will excel at selling suites?

2. Why do you love working in sales?

3. What is the toughest goal you've ever set for yourself?

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Football Operations: Coach
Youth Programs Coach/Staff Assistant - Miami Dolphins (Miami Gardens, FL)

SUMMARY: 

Youth Programs Coach/Staff Assistant has two roles. They will work as a football coach while assisting with setting up all Miami Dolphins Summer programs events and Football Operations during training camp practices. The duties include but are not limited to setting up and breaking down events, assist with event operations, assist in overseeing volunteers, and administrative duties in the office.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

o   Ability to teach and explain football concepts and technique

o   Manage a flag football team during a football game

o   Operations support for managing summer camp and training camp

o   Breakdown and set up events

o   Loading/unloading, stocking, cleaning, and maintaining the event truck and storage area.

o   Assists in creating event timelines and checklists/ tasks for each event

o   Assists with follow-up calls and emails

Other related duties as assigned. 

ESSENTIAL REQUIREMENTS: 

  • Education: Enrolled or graduated from college
  • Language: Bilingual candidates are preferred, but not required
  • Computer Skills: Microsoft Office and basic Internet knowledge.
  • Ability to work nights, long hours, weekends and holidays.
  • Ability to participate in manual labor. Needs to be able to lift 100 pounds.
  • Ability to work outside in an active environment.
  • Proven time management and prioritization skills.
  • Played HS, College or coaches football on any level

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Football Operations: Team Administration/Operations
Youth Programs Staff Assistant - Miami Dolphins (Miami Gardens, FL)

SUMMARY: 

Youth Programs Staff Assistant sets up all Miami Dolphins Summer programs events and Football Operations training camp practices. The duties include but is not limited to setting up and breaking down events, assist with event operations, assist in overseeing volunteers, and administrative duties in the office.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

o   Support for managing summer camp and training camp logistics

o   Breakdown and set up events

o   Loading/unloading, stocking, cleaning, and maintaining the event truck and storage area.

o   Assists in creating event timelines and checklists/ tasks for each event

o   Assists with follow-up calls and emails

o   Assist in coaching and teaching the game of football

Other related duties as assigned. 

ESSENTIAL REQUIREMENTS: 

  • Education: Enrolled or graduated from college
  • Language: Bilingual candidates are preferred, but not required
  • Computer Skills: Microsoft Office and basic Internet knowledge.
  • Ability to work nights, long hours, weekends and holidays.
  • Ability to participate in manual labor. Needs to be able to lift 100 pounds.
  • Ability to work outside in an active environment.
  • Proven time management and prioritization skills.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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