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Sales & Marketing: Database Marketing/Analytics
Manager, Ticket Analytics - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities:

 

  • Forecast customer demand for season, group, and individual game tickets based on current season status and availability of each section.

  • Analyze secondary ticket sales market prices and fulfillment.  Provide daily/weekly reports analyzing the individual sales market.

  • Create an ongoing analysis of the Dolphins ticketing price elasticity of demand and recommend ticket prices based on findings.

  • Develop, analyze, and monitor new, routine, and ad hoc reports. Provide analytical support when compiling and reporting information.

  • Develop forecasting models to help determine probable outcomes for many areas of the business including, but not limited to, attendance, concession purchases, parking, marketing ROI, member retention, and lead prioritization.

  • Collaborate and work effectively with all departments to establish reliable and meaningful reporting standards.

  • Compile weekly executive sales summaries and forecasts of season tickets, suites, and corporate sales for use by senior management and department heads.

  • Track ongoing ticket sales and historical comparisons of all teams in the NFL. Provide periodic reports showing performance against industry standards.

  • Serve as an information resource to ticket operations and ticket sales on historical data, ticket forecasting, and pricing models.

  • Provide quantitative support for membership programs, at-risk scorecards, and retention analytics.

  • Provide analysis and benchmarking against league performance thresholds.

  • Perform other related duties and responsibilities as assigned from time to time.

Qualifications:

  • Bachelor’s Degree required; Business Administration with emphasis in Statistics, Finance, Economics, or Mathematics preferred

  • 3-5 years related experience required.

  • Strong knowledge of regression analysis and other statistical methods

  • Experience creating pricing models preferred

  • Outstanding analytical and problem-solving skills

  • High proficiency with Excel, including ability to build complex spreadsheet models, run pivots, macros, v-lookups and other advanced functions

  • Experience with statistical software packages (SAS, SPSS, r)

  • Strong work ethic and high intellectual curiosity

  • Works well with co-workers and supervisors in a team environment

  • Able to work flexible hours including evenings, weekends, and holidays

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Sales & Marketing: Business Development
Membership Development Assosicate - Miami Dolphins (Miami Gardens, FL)

Description

Overview: It’s time to start your career in sports sales! The Miami Dolphins Membership Development Team offers sales professionals the training, coaching, and environment to establish the foundation for a successful career in professional sports. This individual will be developed under the best entry level sales training program in the National Football League.

The Miami Dolphins, under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, have established one of the most dynamic sales teams in professional sports. The Dolphins are developing a New Stadium in South Florida and have seen record growth in ticket sales over the past year. To learn more about the New Stadium, watch this video of New Dolphins Stadium. Additional New Stadium information can be found here in an article by the Miami Herald which highlighted the changes.  Also, the team recently set the all-time NFL record for Group Tickets sold in a single year, highlighted here in an article by USA Today.

Members of the Membership Development Program receive comprehensive training enabling them to sell a full menu of products including Season Tickets, Group Events, Club Seats, and Suites. The Dolphins primary focus is to develop and promote the industry’s top performers from within Inside Sales and build successful careers in the sports industry. Over the past year alone, fifteen (15) Members of the Program have received promotions to full time sales positions throughout the sports industry.

Description: Membership Development Associates work 40 hours per week and are responsible for 100 + outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins brand new Preview Center showcasing the New Stadium, as well as make sales over the phone with a full menu of ticket products. In addition to day-to-day responsibilities, game-day responsibilities include prospecting at sales tables, servicing client accounts, and other related duties as  may be assigned.

 Expectations:

  • Strong work ethic with a competitive approach to exceeding goals and expectations
  • High energy and positive attitude
  • Act as a role model within and outside the Miami Dolphins organization
  • Desire for learning and a professional development
  • Meet department productivity standards

Essential Duties and Responsibilities:

  • Contact current and past customers and qualified sales leads to generate new sales
  • Prospect for new sales leads to generate new sales.
  • Ability to sell and up-sell, including but not limited to: season ticket plans, group events and suites.
  • Responsible for working on a computerized ticketing system
  • Mail ticket orders and product information
  • Handle all facets of work associated with incoming customer inquiries for Miami Dolphins season ticket sales
  • Perform other duties as assigned
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

Experience, Education and Licensure:

  • Bachelor’s Degree
  • Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
  • Excellent communication skills (verbal and written) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:

  • Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
  • Must have excellent communication skills, good grammar, voice and diction
  • Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Dolphins fans
  • Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.

Interview Process:

Individuals selected for interviews will be asked to complete an interview over the phone or via Skype. Following the first round of interviews select candidates will be asked to interview face to face at the Miami Dolphins front office. 

About This Application:
It is strongly recommended you include a Youtube video in your application. Be sure to state:

  • Your Name
  • Your School
  • Graduation Date
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

 How to upload your Youtube Elevator Pitch:
http://www.teamworkonline.com/upload_your_video_pitch.cfm

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your long term goals and how will starting in our Inside Sales Program best position you to achieve those goals?

2. Why sports sales?

3. In 100 words or less what excites you the most about being accepted into the Membership Development Program?

4. Please copy and paste the URL to your Youtube elevator pitch here.

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Internships: Communications/Community Relations
Youth Programs and Operations Summer Staff Assistant - Miami Dolphins (Miami Gardens, FL)

SUMMARY:
The Youth Programs Staff Assistant  will be responsible for helping with community events and summer camps.  They will also assist our team operations with the execution of training camp.

ESSENTIAL FUNCTIONS:

Help execute operations of the Miami Dolphins High School 7 on 7 Tournament. This annual event includes field set up and break down, crowd control, and supporting staff with registration and logistics.

Assist with operations of the Miami Dolphins youth football camps. The camps require manual labor with set-up and breakdown, ensuring the safety of campers, and back up support of our Youth Programs coordinator with administrative duties.  

Supports the Miami Dolphins operations team at Training Camp and The Gatorade Junior Training Camp with field set up and break down.

Assists the Miami Dolphins with administrative tasks that are assigned by the Youth Programs Manager.

Conveys and maintains a high level of professionalism at all times while providing extraordinary external and internal customer service to all patrons. 


ESSENTIAL REQUIREMENTS:

•           Current 4-Year College Student

•           Strong customer service and interpersonal skills

•           Commitment to drive results in a fast-paced environment

•           Bilingual (Spanish/English a plus)

•           Microsoft Office Suite computer skills, basic internet knowledge

•           Able to lift and move heavy objects, 100lbs

•           Ability to work outside in an active environment

•           The ability and desire to work flexible hours including evenings, weekends and holidays

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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