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Sales & Marketing: Ticket Sales

Summary: The Miami Dolphins are seeking a motivated individual who is determined to be the next leader on the business side of the sports industry. This individual will be developed under the best entry level sales training program in the NFL. This program offers up to 12 months of continuous training. Throughout the program the Membership Development Associate will be responsible for driving new business revenue through the sales of season tickets, partial plans, group tickets, and premium inventory via face to face sales appointments, phone calls and networking events. This position focuses on equipping our associates with the necessary skills to obtain a senior level position and is a feeder system for our senior staff sales positions.

Essential Functions:

  • Meet or exceed yearly sales goals
  • Meet or exceed daily outbound call and appointment expectations  
  • Prospect potential full season, partial season and group ticket clients through daily phone calls and emails. 
  • Adhere to department guidelines in relation to call volume, prospecting and productivity 
  • Help maximize renewal business and maintain a high level of customer service to new and existing clients
  • Continually work to train and develop sales skills
  • Consistently enter client data into CRM system throughout the sales process to aid in information sharing between sales and service personnel
  • Represent organization at various networking and/or offsite community events promoting ticket sales
  • Facilitate special projects as assigned
  • Additional related duties as assigned

Essential Requirements:

  • A strong desire to start a career with the best foundation and sales training program in the NFL. A high level of professionalism, competitiveness, work ethic, positive attitude and an eagerness to learn and develop the necessary sales skills to become a selling superstar.
  • Candidate should possess excellent time management and organizational skills in order to effectively manage a large volume of accounts
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate must possess highly professional verbal and written communication skills
  • Ability to handle heavy outbound/inbound phone volume
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • College Degree preferred or equivalent work experience
  • Previous sales and/or customer service experience preferred 
  • Archtics ticketing system and Microsoft CRM experience preferred
  • Strong written and oral communications skills
  • Bilingual (English/Spanish) a plus but not necessary 
  • The ability and desire to work flexible hours including evenings, weekends and holidays 
  • Background check and drug screening will be conducted.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

Interview Process:

Individuals selected for interviews will be asked to complete an interview over the phone or via Skype. Following the first round of interviews select candidates will be asked to interview face to face at the Miami Dolphins front office. 

About This Application:
It is strongly recommended you include a video elevator pitch in your application. Be sure to state:

  • Your Name
  • Your School
  • Graduation Date
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

How to upload an elevator pitch:

**We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your long term goals and how will starting in our Inside Sales Program best position you to achieve those goals?

2. Why sports sales?

3. In 100 words or less what excites you the most about being accepted into the Membership Development Program?

4. Please copy and past the URL to your video elevator pitch here.

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