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Sales & Marketing: Client Relations/Customer Service
Fan Experience Loyalty Coordinator - Kansas City Chiefs (Kansas City, MO)

Position Profile: Fan Communications & Loyalty Coordinator     

Department: Fan Experience 

Reports to: Director of Fan Experience 

Job Summary: Responsible for the execution of email communication and loyalty program.  This position will assist with the creation and development of email marketing campaigns and loyalty program fulfillment along with cataloging and reporting results.  

 ESSENTIAL ACCOUNTABILITIES

  • Coordinate and maintain email communication for the database including Season Ticket Members, fans and guests of Arrowhead Stadium. The execution of the email communication includes but is not limited to:
  • Maintaining the communication calendar to ensure messages are being sent to the right recipients at the optimal time.
  • Executing all aspects of the communication process including list segmentation, email design, email messaging, email deployment and campaign analytics.
  • Coordinating and fulfilling cross-departmental communication requests from Corporate Partnerships, Fan Experience, Marketing, Ticket Sales, Suites, Arrowhead Events and Ticket Operations.
  • Maintaining the integrity of the Chiefs brand as it relates to design and verbiage. 
  • Analyzing data gleaned from electronic communication solution and putting into practice key findings to achieve optimal results.
  • Continuing research into optimization strategies to increase conversion rates.
    • Execute the day-to-day management of the loyalty program to best serve as an avenue to strengthen engagement with Season Ticket Members.  The execution of the loyalty program includes but is not limited to:
    • Maintaining a fresh, up-to-date website
    • Identifying unique experiences and prizes for the program while maintaining the budget
    • Overseeing the fulfillment of prizes, experiences and redemptions
    • Ensuring point allocation is completed in an efficient and correct manner
    • Coordinating the marketing of the loyalty program as it relates to email, social media and other Chiefs websites
    • Assisting with various departments’ initiatives as it relates to the loyalty program and the loyalty website. 

COMPETENCIES

  • Written Communications- Writes clearly and informatively.
  • Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.
  • Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
  • Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
  • Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

  • Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

  • Bachelor’s degree and a minimum of 2 years relevant work experience
  • Extensive experience with Microsoft Dynamics CRM
  • Extensive experience with an email marketing solution
  • Knowledge of HTML 
  • Involvement with loyalty program fulfillment
  • Excellent computer skills
  • Must possess the ability to coordinate multiple projects
  • Helpful, friendly and patient attitude
  • Strong oral and written communication skills
  • Ability to translate technical information to a lay audience
  • Strong writing, revising, editing and proofreading skills
  • Excellent interpersonal skills
  • Ability to accurately record information
  • Great attention to detail
  • Possess excellent time management and organization skills
  • Experience with Archtics a plus

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Information Systems/Technical: Technical Support/Help Desk
Part-Time IT Service Desk - Kansas City Chiefs (Kansas City, MO)

The Kansas City Chiefs Information Technology department is seeking a part-time employee to assist with general help desk activities. This position is typically year-round with an anticipated four-day work week. We have some flexibility regarding the weekly schedule and will take into account the academic demands of a student. Due to the fact that we are a twelve-month operation with no off-season‚ year-round residency in the Kansas City metropolitan area is required.

Transportation will be the applicant′s responsibility. The position will be based out of the Kansas City Chiefs Training Facility with some work performed off-site at our sister company, Hunt Midwest Enterprises. The position also requires up to a week of travel in July/August for training camp in St. Joseph‚ MO. Pay starts at a rate of $15.00 an hour. Any overtime hours (those hours worked in a week that exceed 40 hours) will be paid at a rate 1½ times the base hourly rate. All supplies‚ equipment, and travel expenses are provided‚ covered, or reimbursed.

Please note that there is potential (though not guaranteed) for this position to turn into full-time employment. This would depend on the performance of the candidate and the future needs of the department.

 

 

ESSENTIAL ACCOUNTABILITIES:

1.      Monitor our Service Desk application for any and all incoming requests from our football and administrative staff

2.      Provide technical support and training to end users as-needed

3.      Assist with installation‚ relocation‚ troubleshooting, repairs and upgrades of new and existing equipment (laptops, desktops, cell phones, tablets, copiers, printers, etc.)

4.      Install and upgrade desktop operating system and application software (Microsoft Windows, Microsoft Office Suite, Adobe Acrobat, etc.)

5.      Perform backups‚ conduct audits‚ and rotate tape generations‚ both on and off-site

6.      Monitor inventory levels of supplies (toners, cables, adapters, etc.)

             

COMPETENCIES

1.      Customer Service – Exhibits patience, calm, and professionalism in dealing with end users at all times.

2.      Communication Skills – Able to speak and write clearly and effectively.

3.      Analytical Skills – Able to synthesize information to develop solutions that are effective and timely.

4.      Technical Skills – Able to work with numerous types of hardware and software; strives to continuously build knowledge and skills; shares knowledge with others to build competency.

 

PHYSICAL REQUIREMENTS:

1.      Occasional lifting of laptops, desktops, printers, and other equipment.

2.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

·         High School Diploma or equivalent

·         Applicant would preferably have (or be seeking to complete) a degree in Information Technology

·         Customer service and communication skills are imperative.

·         Should have strong analytical skills as pertains to troubleshooting and problem resolution.

·         Must be able to communicate clearly and concisely.

            

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Information Systems/Technical: Technical Support/Help Desk
Part-Time IT Service Desk - Kansas City Chiefs (Kansas City, MO)

The Kansas City Chiefs Information Technology department is seeking a part-time employee to assist with general help desk activities. This position is typically year-round with an anticipated four-day work week. We have some flexibility regarding the weekly schedule and will take into account the academic demands of a student. Due to the fact that we are a twelve-month operation with no off-season‚ year-round residency in the Kansas City metropolitan area is required.

Transportation will be the applicant′s responsibility. The position will be based out of the Kansas City Chiefs Training Facility with some work performed off-site at our sister company, Hunt Midwest Enterprises. The position also requires up to a week of travel in July/August for training camp in St. Joseph‚ MO. Pay starts at a rate of $15.00 an hour. Any overtime hours (those hours worked in a week that exceed 40 hours) will be paid at a rate 1½ times the base hourly rate. All supplies‚ equipment, and travel expenses are provided‚ covered, or reimbursed.

Please note that there is potential (though not guaranteed) for this position to turn into full-time employment. This would depend on the performance of the candidate and the future needs of the department.

 

 

ESSENTIAL ACCOUNTABILITIES:

1.      Monitor our Service Desk application for any and all incoming requests from our football and administrative staff

2.      Provide technical support and training to end users as-needed

3.      Assist with installation‚ relocation‚ troubleshooting, repairs and upgrades of new and existing equipment (laptops, desktops, cell phones, tablets, copiers, printers, etc.)

4.      Install and upgrade desktop operating system and application software (Microsoft Windows, Microsoft Office Suite, Adobe Acrobat, etc.)

5.      Perform backups‚ conduct audits‚ and rotate tape generations‚ both on and off-site

6.      Monitor inventory levels of supplies (toners, cables, adapters, etc.)

             

COMPETENCIES

1.      Customer Service – Exhibits patience, calm, and professionalism in dealing with end users at all times.

2.      Communication Skills – Able to speak and write clearly and effectively.

3.      Analytical Skills – Able to synthesize information to develop solutions that are effective and timely.

4.      Technical Skills – Able to work with numerous types of hardware and software; strives to continuously build knowledge and skills; shares knowledge with others to build competency.

 

PHYSICAL REQUIREMENTS:

1.      Occasional lifting of laptops, desktops, printers, and other equipment.

2.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

·         High School Diploma or equivalent

·         Applicant would preferably have (or be seeking to complete) a degree in Information Technology

·         Customer service and communication skills are imperative.

·         Should have strong analytical skills as pertains to troubleshooting and problem resolution.

·         Must be able to communicate clearly and concisely.

            

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Facility Operations/Security: Security
Part-Time Security Officer - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY:   The Kansas City Chiefs will expect the appointee to possess honesty, integrity, tolerance, good judgment, a pleasant and courteous professional attitude and appearance, and the ability to resolve conflict in a constructive manner.

ESSENTIAL ACCOUNTABILITIES:

  1. Perform safety and security duties and assigned tasks to include the protection of persons and property.
  2. Investigate, document and follow up on all incidents.
  3. Respond to all duress and security alarms.
  4. Performs inspections for safety, security, and fire hazards.
  5. Provide building, campus and parking control.
  6. Control after-hours access.
  7. Maintain department equipment.
  8. Maintain confidentiality of all security and facility information.
  9. Provide services not available from other facilities departments.
  10. Fulfill all requests from Administration.
  11. Will be necessary to work paid overtime with little or no notice.
  12. Compensation: $14 per hour.

 

COMPETENCIES:

  1. Communication – strong written and oral communication skills related to incidents and writing incident reports.
  2. Computer Skills – data entry and retrieval, basic knowledge of Microsoft Office Suite.
  3. Basic Office Skills – phone/voice mail, fax machine and copier, etc.
  4. Basic Criminal Law – knowledge of criminal law.
  5. First Aid.

 

PHYSICAL REQUIREMENTS:

  1. Must be in good physical condition, as position requires frequent walking/standing for long periods of time.
  2. Must be able to lift/carry/push 50lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Valid driver’s license with good driving history.
  2. Two years prior security experience, or some level of formal education in criminal justice.
  3. High school diploma or GED minimally required; some college education preferred.
  4. Supervisory experience preferred.

Background check and successful completion of certification requirements by Kansas City Police Department will be required in order to perform security services within the city limits of Kansas City, MO.

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Ticket Sales
Seasonal Sales Representative - Kansas City Chiefs (Kansas City, MO)

Description

Position Profile: Seasonal Sales Representative

Department: Ticket Sales

Reports to: Manager of Ticket Sales

Total Compensation: $12/hour + Commission

Job Summary: Entry-level position responsible for sale of season tickets, group tickets, renewals and sale of non-Chiefs event tickets (as needed) for the Kansas City Chiefs at Arrowhead Stadium. Seasonal program will run from February 2017 until November 2017, subject to change. Highest performing candidates from Seasonal program will be considered for full-time employment status at the end of the term.


ESSENTIAL ACCOUNTABILITIES:
1. Outbound selling of Kansas City Chiefs season tickets, group tickets, and renewals.
2. Act proactively to create opportunities for new business with existing customers.
3. Provide excellent customer service and generate repeat business and referrals.
4. Represent the Chiefs organization in an exemplary manner.
5. Participate and contribute to weekly sales team meetings and training sessions.


COMPETENCIES:
1. Motivation- Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals. 
2. Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process. 
3. Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness.
4. Problem Solving- Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. 
5. Oral Communications- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
6. Technical Skills- Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.


PHYSICAL REQUIREMENTS:
1. Light office duties and activities.


MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
1. Four year college degree. 
2. Assertive, competitive, passionate and goal oriented.
3. Strong work ethic and a desire to build a career in sales in professional sports.
4. Have a friendly, professional and confident telephone manner.
5. Excellent time management and organizational skills.
6. Effective oral and written communication skills.
7. Experience in sales preferred.


NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Ticket Sales
Seasonal Sales Representative - Kansas City Chiefs (Kansas City, MO)

Description

Position Profile: Seasonal Sales Representative

Department: Ticket Sales

Reports to: Manager of Ticket Sales

Total Compensation: $12/hour + Commission

Job Summary: Entry-level position responsible for sale of season tickets, group tickets, renewals and sale of non-Chiefs event tickets (as needed) for the Kansas City Chiefs at Arrowhead Stadium. Seasonal program will run from February 2017 until November 2017, subject to change. Highest performing candidates from Seasonal program will be considered for full-time employment status at the end of the term.


ESSENTIAL ACCOUNTABILITIES:
1. Outbound selling of Kansas City Chiefs season tickets, group tickets, and renewals.
2. Act proactively to create opportunities for new business with existing customers.
3. Provide excellent customer service and generate repeat business and referrals.
4. Represent the Chiefs organization in an exemplary manner.
5. Participate and contribute to weekly sales team meetings and training sessions.


COMPETENCIES:
1. Motivation- Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals. 
2. Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process. 
3. Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness.
4. Problem Solving- Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. 
5. Oral Communications- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
6. Technical Skills- Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.


PHYSICAL REQUIREMENTS:
1. Light office duties and activities.


MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
1. Four year college degree. 
2. Assertive, competitive, passionate and goal oriented.
3. Strong work ethic and a desire to build a career in sales in professional sports.
4. Have a friendly, professional and confident telephone manner.
5. Excellent time management and organizational skills.
6. Effective oral and written communication skills.
7. Experience in sales preferred.


NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Ticket Sales
Seasonal Sales Representative - Kansas City Chiefs (Kansas City, MO)

Description

Position Profile: Seasonal Sales Representative

Department: Ticket Sales

Reports to: Manager of Ticket Sales

Total Compensation: $12/hour + Commission

Job Summary: Entry-level position responsible for sale of season tickets, group tickets, renewals and sale of non-Chiefs event tickets (as needed) for the Kansas City Chiefs at Arrowhead Stadium. Seasonal program will run from February 2017 until November 2017, subject to change. Highest performing candidates from Seasonal program will be considered for full-time employment status at the end of the term.


ESSENTIAL ACCOUNTABILITIES:
1. Outbound selling of Kansas City Chiefs season tickets, group tickets, and renewals.
2. Act proactively to create opportunities for new business with existing customers.
3. Provide excellent customer service and generate repeat business and referrals.
4. Represent the Chiefs organization in an exemplary manner.
5. Participate and contribute to weekly sales team meetings and training sessions.


COMPETENCIES:
1. Motivation- Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals. 
2. Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process. 
3. Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness.
4. Problem Solving- Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. 
5. Oral Communications- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
6. Technical Skills- Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.


PHYSICAL REQUIREMENTS:
1. Light office duties and activities.


MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
1. Four year college degree. 
2. Assertive, competitive, passionate and goal oriented.
3. Strong work ethic and a desire to build a career in sales in professional sports.
4. Have a friendly, professional and confident telephone manner.
5. Excellent time management and organizational skills.
6. Effective oral and written communication skills.
7. Experience in sales preferred.


NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Facility Operations/Security: Custodial/Housekeeping
Stadium Services Supervisor - Kansas City Chiefs (Kansas City, MO)

Reports to: Stadium Services Manager

Job Summary: Management and oversight of all post event cleanup.

ESSENTIAL ACCOUNTABILITIES
1. Operation of multiple pieces of equipment.
2. Candidate shall possess and display great attention to detail.
3. Experience supervising, coordinating, and planning activities for staff.
4. Experience with waste stream and recycling contractors.
5. Developing and advising on written policies and procedures relevant to post event cleanup and recycling.
6. Develop and review stadium services policies and procedures.
7. Determining types of commodities to be recycled.
8. Promotion and internal marketing of Chiefs recycling program.
9. Responds to and resolves any issues that may arise in the areas of recycling and storage of equipment.

COMPETENCIES

1. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows leadership, persistence, grit, and determination to and overcome obstacles. Takes calculated risks to accomplish goals. 
2. Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
3. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
4. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications- Writes clearly and informatively.
6. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
7. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

PHYSICAL REQUIREMENTS
1. Long periods of standing and walking required

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
1. Bachelors degree and or experience in business or related field.  
2. Experience with recycling or green initiatives and programs.
3. Proficient in all Microsoft office products
4. Three or more years of progressive leadership experience
 

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


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