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Sales & Marketing: Game Operations/Presentation
50/50 Raffle - Game Day Staff - Kansas City Chiefs (Kansas City, MO)

Position Profile: 50/50 Raffle – Game Day Staff

Department: Finance

Reports to: Controller

JOB SUMMARY:   The Kansas City Chiefs are looking for high-energy, motivated sellers to join our 50/50 raffle sales team for the 2016 season and select special events (i.e. Concerts, etc…).   

ESSENTIAL ACCOUNTABILITIES:

  1. Approach fans pre-game and in-game to explain the details of the 50/50 raffle program.

  2. Accurately handle the sale and distribution of the tickets, following program requirements.

  3. Answer questions fans may have about the program.

  4. Turn in all cash and tickets several times throughout and at the end of gameday.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Must have a High School Diploma or equivalent education, 18 or over.

  2. Prior experience handling cash.

  3. Ability to interact positively with large fan base.

  4. Must be detail oriented and have strong organizational skills.

  5. Above average verbal communication skills.

  6. Strong sales skills.

  7. Candidates must be willing to work nights, weekends and holidays if necessary.

  8. Must be able to work in a variety of weather conditions.

  9. Must be able to walk up and down numerous steps and long distances in parking lot and stadium complex.

This position requires an outgoing personality and a passion for raising money for local charities. 

NO PHONE CALLS PLEASE!

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Game Operations/Presentation
50/50 Raffle - Game Day Staff - Kansas City Chiefs (Kansas City, MO)

Position Profile: 50/50 Raffle – Game Day Staff

Department: Finance

Reports to: Controller

JOB SUMMARY:   The Kansas City Chiefs are looking for high-energy, motivated sellers to join our 50/50 raffle sales team for the 2016 season and select special events (i.e. Concerts, etc…).   

ESSENTIAL ACCOUNTABILITIES:

  1. Approach fans pre-game and in-game to explain the details of the 50/50 raffle program.

  2. Accurately handle the sale and distribution of the tickets, following program requirements.

  3. Answer questions fans may have about the program.

  4. Turn in all cash and tickets several times throughout and at the end of gameday.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Must have a High School Diploma or equivalent education, 18 or over.

  2. Prior experience handling cash.

  3. Ability to interact positively with large fan base.

  4. Must be detail oriented and have strong organizational skills.

  5. Above average verbal communication skills.

  6. Strong sales skills.

  7. Candidates must be willing to work nights, weekends and holidays if necessary.

  8. Must be able to work in a variety of weather conditions.

  9. Must be able to walk up and down numerous steps and long distances in parking lot and stadium complex.

This position requires an outgoing personality and a passion for raising money for local charities. 

NO PHONE CALLS PLEASE!

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Event Operations/Management
Event Sales Coordinator - Kansas City Chiefs (Kansas City, MO)

Position Profile: Event Sales Coordinator

Department: Operations

Reports to: Events Sales Manager

Supervises: N/A

Status: Part - Time

 

JOB SUMMARY: This is a part-time sales coordinator position with Arrowhead Events, the in-house event sales department, whose primary focus is to sell non-game day events primarily within Arrowhead Stadium, to generate profitable revenues for the organization.  In addition, this department creates and markets its own revenue producing events; such as the annual Chiefs 5k, the annual Fantasy Football Draft, a Wedding Open House, youth camp-outs on the playing field, etc. 

This relatively new department (inception 2010) has made great strides in the run/walk, wedding, prom and holiday party markets that have resulted in solid revenue growth year over year.  We are eager to keep the ball rolling and focus more heavily on the fundraising/gala, association, and corporate markets.  The person selected for this position will focus sales tasks on continuing these efforts and fulfilling the business plan objectives established for the department.  More specifically, the Event Sales Coordinator will assist the department with a wide variety of sales activities to include:

  • Conduct sales calls.

  • Quickly and professionally respond to inquiries.

  • Generate leads.

  • Manage client accounts via Ungerboeck Software.

  • Learn product and be able to speak knowledgably to potential customers.

  • Facilitate site tours.

  • Generate event proposals and contracts.

  • Keep track of deadlines and assist with the facilitation of the annual marketing plan.  Research best practices, trends, and innovative marketing tactics, and routinely present research findings.

  • Represent the organization at tradeshows and community events.

  • Assist with large department events like the Fantasy Football Draft, Wedding Open House, Client Appreciation receptions, etc.

  • Work in unison with the team’s Communications, Marketing, and Digital Media Departments to pitch and promote large department events.

  • Develop, recommend, and implement of goals and policies.

  • Provide prompt, accurate, courteous service while hosting existing and potential clients during home football games.  Organize all related game tickets, parking passes, pre-game field access, and food and beverage orders for each game.

  • Perform other duties as assigned.

The ideal candidate should possess the following skills and abilities: 

  • Professional approach that represents the Kansas City Chiefs Football Club and Arrowhead Stadium in an exemplary manner.

  • Knowledge of the hospitality industry and specifically the local and regional market.

  • Understanding of booking patterns, trends, high demand times, and events in the market

  • Able to conduct research and understand demand generators, new business sources, and how to utilize the internet as a prospecting tool.

  • Involved in the community and able to effectively network.  Develop valuable business relationships that result in additional sales and new customers.

  • Able to develop effective sales strategies to counter the competition.

  • Able to meet/exceed expectations for prospecting calls, appointments, presentations, proposal and closes.

  • Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed.

  • Exercise creativity, discretion, and independent judgement in determining how to assemble an event to suit each customer’s taste.

  • Develop solutions to any cost concerns and resolve any challenges or problems.

  • Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.

  • Account management.

  • Focused on the ability to achieve customer satisfaction.

  • Reliable transportation daily.

COMPETENCIES:

  1. Qualified candidates must possess superior organizational skills and be able to function in a fast-paced, multi-task setting.

  2. Individuals must possess excellent listening, oral and written communication skills, as well as, exemplary negotiation and closing skills.

  3. Use of analytical skills to identify and improve performance and execution will be necessary.     

  4. Identify and resolve problems in a timely manner.

  5. Plan, organize, and implement projects and tasks within an allotted timeframe.

  6. Work with others in a professional manner while attempting to achieve a common goal.

  7. Must have a working knowledge of the following Microsoft Office programs: Word, Excel, PowerPoint, Outlook and have internet research skills.  Knowledge of Ungerboeck Software is a plus, but not required.

 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

  1. Light office duties and activities, to include, but not limited to the use of a computer, calculator, telephone and other office equipment.
  2. Some extensive walking.
  3. Occasionally long periods of standing.
  4. Significant local travel for outside sales calls; may require some travel outside the local area.          
  5. The work involves some exposure to extreme temperatures.  

QUICK FACTS / REQUIREMENTS:

Interview expenses such as travel, etc. are the responsibility of the candidate.

Any relocation fees are the responsibility of the Event Sales Coordinator.

All candidates must have authorization to work in the U.S.A.
 

HOURS REQUIRED:

Maximum of 29 hours per week, between 8:30am - 5pm, Monday - Friday.  Will be required to work most, if not all, home games.  Must be flexible to work evenings and weekends when necessary. 

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Event Operations/Management
Event Sales Coordinator - Kansas City Chiefs (Kansas City, MO)

Position Profile: Event Sales Coordinator

Department: Operations

Reports to: Events Sales Manager

Supervises: N/A

Status: Part - Time

 

JOB SUMMARY: This is a part-time sales coordinator position with Arrowhead Events, the in-house event sales department, whose primary focus is to sell non-game day events primarily within Arrowhead Stadium, to generate profitable revenues for the organization.  In addition, this department creates and markets its own revenue producing events; such as the annual Chiefs 5k, the annual Fantasy Football Draft, a Wedding Open House, youth camp-outs on the playing field, etc. 

This relatively new department (inception 2010) has made great strides in the run/walk, wedding, prom and holiday party markets that have resulted in solid revenue growth year over year.  We are eager to keep the ball rolling and focus more heavily on the fundraising/gala, association, and corporate markets.  The person selected for this position will focus sales tasks on continuing these efforts and fulfilling the business plan objectives established for the department.  More specifically, the Event Sales Coordinator will assist the department with a wide variety of sales activities to include:

  • Conduct sales calls.

  • Quickly and professionally respond to inquiries.

  • Generate leads.

  • Manage client accounts via Ungerboeck Software.

  • Learn product and be able to speak knowledgably to potential customers.

  • Facilitate site tours.

  • Generate event proposals and contracts.

  • Keep track of deadlines and assist with the facilitation of the annual marketing plan.  Research best practices, trends, and innovative marketing tactics, and routinely present research findings.

  • Represent the organization at tradeshows and community events.

  • Assist with large department events like the Fantasy Football Draft, Wedding Open House, Client Appreciation receptions, etc.

  • Work in unison with the team’s Communications, Marketing, and Digital Media Departments to pitch and promote large department events.

  • Develop, recommend, and implement of goals and policies.

  • Provide prompt, accurate, courteous service while hosting existing and potential clients during home football games.  Organize all related game tickets, parking passes, pre-game field access, and food and beverage orders for each game.

  • Perform other duties as assigned.

The ideal candidate should possess the following skills and abilities: 

  • Professional approach that represents the Kansas City Chiefs Football Club and Arrowhead Stadium in an exemplary manner.

  • Knowledge of the hospitality industry and specifically the local and regional market.

  • Understanding of booking patterns, trends, high demand times, and events in the market

  • Able to conduct research and understand demand generators, new business sources, and how to utilize the internet as a prospecting tool.

  • Involved in the community and able to effectively network.  Develop valuable business relationships that result in additional sales and new customers.

  • Able to develop effective sales strategies to counter the competition.

  • Able to meet/exceed expectations for prospecting calls, appointments, presentations, proposal and closes.

  • Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed.

  • Exercise creativity, discretion, and independent judgement in determining how to assemble an event to suit each customer’s taste.

  • Develop solutions to any cost concerns and resolve any challenges or problems.

  • Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.

  • Account management.

  • Focused on the ability to achieve customer satisfaction.

  • Reliable transportation daily.

COMPETENCIES:

  1. Qualified candidates must possess superior organizational skills and be able to function in a fast-paced, multi-task setting.

  2. Individuals must possess excellent listening, oral and written communication skills, as well as, exemplary negotiation and closing skills.

  3. Use of analytical skills to identify and improve performance and execution will be necessary.     

  4. Identify and resolve problems in a timely manner.

  5. Plan, organize, and implement projects and tasks within an allotted timeframe.

  6. Work with others in a professional manner while attempting to achieve a common goal.

  7. Must have a working knowledge of the following Microsoft Office programs: Word, Excel, PowerPoint, Outlook and have internet research skills.  Knowledge of Ungerboeck Software is a plus, but not required.

 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

  1. Light office duties and activities, to include, but not limited to the use of a computer, calculator, telephone and other office equipment.
  2. Some extensive walking.
  3. Occasionally long periods of standing.
  4. Significant local travel for outside sales calls; may require some travel outside the local area.          
  5. The work involves some exposure to extreme temperatures.  

QUICK FACTS / REQUIREMENTS:

Interview expenses such as travel, etc. are the responsibility of the candidate.

Any relocation fees are the responsibility of the Event Sales Coordinator.

All candidates must have authorization to work in the U.S.A.
 

HOURS REQUIRED:

Maximum of 29 hours per week, between 8:30am - 5pm, Monday - Friday.  Will be required to work most, if not all, home games.  Must be flexible to work evenings and weekends when necessary. 

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Facility Operations/Security: Game Day/Event Staff
Game Day Staff - Kansas City Chiefs (Kansas City, MO)

Guest Relations Positions

Guest service representatives (GSR)

Summary: Reporting to the Event Services Department, the Guest Service Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Guest Service Representatives have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Suite Attendants

Summary: Reporting to the Event Services Department, the Suite Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Suite Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Greeters

Summary: Reporting to the Event Services Department, the Greeter is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Greeters are the first impression the Guests have of Club Level, so making guests feel welcome and comfortable right away is key. You will welcome each guest with, “Welcome to Arrowhead” and will check game tickets and passes to make sure guests are in the correct location. Greeters will also thank Guests as they leave. Greeters are also responsible for maintaining the integrity of the Scout Investments Club Level.

ADA Attendants

Summary: Reporting to the Event Services Department, the ADA Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. ADA Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. ADA Attendants have direct contact with the Guests in our accessible seating sections and have the opportunity to enhance every Guest’s Arrowhead experience by being proactive, courteous, helpful and compassionate to each individual’s situation. Your key responsibility is to make sure that only Guests holding tickets for the accessible seating sections are allowed to sit, stand and/or view the game from your section.

Elevator Operators

Summary: Reporting to the Event Services Department, the Elevator Operator is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Elevator Operators have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Elevator Operators are responsible for transporting passengers between floors of the stadium.

 Ticket Takers

Summary: Reporting to the Event Services Department, the Ticket Taker is responsible for validating admission into each Arrowhead Stadium Event while providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Ticket Takers have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Stadium Services Positions

 Pan and Broom Attendants

Summary: Reporting to the Stadium Services Department, the Pan and Broom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Pan and Broom Attendants will patrol their designated area and ensure their area is free and clear of debris and make sure that trash is removed and changed as needed on the concourses.

Restroom Attendants

Summary: Reporting to the Stadium Services Department, the Restroom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Restroom Attendants will be responsible for keeping all Arrowhead Stadium restrooms stocked, clean and free of debris and trash. As a Restroom Attendant, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

 Suite Maids

Summary: Reporting to the Stadium Services Department, the Suite Maid is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Suite Maids will assist in keeping suites clean and stocked with the necessary items including toilet paper and paper towels. They will be on hand to clean up spills and trash in suites. As a Suite Maid, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

 Fans First Positions

Wheelchair Attendants

Summary: Reporting to the Customer Relations Department, the Wheelchair Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Wheelchair Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

 Fans First In-Stadium Representatives

Summary: Reporting to the Customer Relations Department, the Fans First Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Fans First Representatives have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Fans First In-Stadium is composed of 11 booths on the Lower and Upper Levels of Arrowhead Stadium that are designed to help provide information, resources and customer service to fans inside the stadium.

 Fans First Parking Representatives

Summary: Reporting to the Customer Relations Department, the Fans First Parking Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Fans First Parking Representatives have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Fans First Parking is composed of 8 tents around our parking lot areas that are designed to help provide information, resources and services to fans before they enter the stadium.

 Courtesy Cart Attendants

Summary: Reporting to the Customer Relations Department, the Courtesy Cart Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Courtesy Cart Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Courtesy Cart Attendants are responsible for safely transporting fans to or from the parking lots or stadium gates. 

50/50 Raffle Ticket Sellers

Summary: Sells raffle tickets to fans before and during all Chiefs’ home games. Sellers interact with fans, handle cash and help raise money for local charities through the sale of raffle tickets. 

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Facility Operations/Security: Security
Part-Time Security Officer - Kansas City Chiefs (Kansas City, MO)

Position Profile: Part-Time Security Officer

Department: Stadium Operations

Reports to: Assistant Manager of Safety & Event Security

Supervises: NA

Status: Part-Time

                                                                            

JOB SUMMARY:  The Kansas City Chiefs will expect the appointee to possess honesty, integrity, tolerance, good judgment, a pleasant and courteous professional attitude and appearance, and the ability to resolve conflict in a constructive manner.

   ESSENTIAL ACCOUNTABILITIES:

  1. Perform safety and security duties and assigned tasks to include the protection of persons and property.

  2. Investigate, document and follow up on all incidents.

  3. Respond to all duress and security alarms.

  4. Performs inspections for safety, security, and fire hazards.

  5. Provide building, campus and parking control.

  6. Control after-hours access.

  7. Maintain department equipment.

  8. Maintain confidentiality of all security and facility information.

  9. Provide services not available from other facilities departments.

  10. Fulfill all requests from Administration.

  11. Will be necessary to work paid overtime with little or no notice.

  12. Compensation: $14 per hour.

    COMPETENCIES:

  1. Communication – strong written and oral communication skills related to incidents and writing incident reports.

  2. Computer Skills – data entry and retrieval, basic knowledge of Microsoft Office Suite.

  3. Basic Office Skills – phone/voice mail, fax machine and copier, etc.

  4. Basic Criminal Law – knowledge of criminal law.

  5. First Aid.

 PHYSICAL REQUIREMENTS:

  1. Must be in good physical condition, as position requires frequent walking/standing for long periods of time.

  2. Must be able to lift/carry/push 50lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Valid driver’s license with good driving history.

  2. Two years prior security experience, or some level of formal education in criminal justice.

  3. High school diploma or GED minimally required; some college education preferred.

  4. Supervisory experience preferred.

Background check and successful completion of certification requirements by Kansas City Police Department will be required in order to perform security services within the city limits of Kansas City, MO.  

NO PHONE CALLS PLEASE  

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Facility Operations/Security: Custodial/Housekeeping
Seasonal Environmental Cleaner - Kansas City Chiefs (Kansas City, MO)

Position Profile: Seasonal Environmental Cleaner

Department:  Stadium Services

Reports to:  Stadium Services Supervisor

You must meet all of the requirements listed.  


Job Summary: Cleaners are responsible for maintaining the cleanliness of the building in which they work by performing various cleaning duties. Duties and hours may vary.  A cleaner may be responsible for any or all of the following tasks.

ESSENTIAL ACCOUNTABILITIES:
1. Restrooms: Cleans and disinfects sinks, countertops, toilets, mirrors, floors, etc. Replenishes
bathroom supplies. Polishes metalwork, such as fixtures and fittings.
2. Floors: Sweeps, mops, vacuums, floors using brooms, mops and vacuum cleaners. Other floor
work may be required such as: scrubbing, waxing and polishing floors.
3. Break rooms / Kitchenettes: Cleans and disinfects sinks, countertops, tables, chairs, refrigerators, etc.
4. Dust: Dusts furniture, equipment, partitions, etc.
5. Trash: Empties wastebaskets and recyclables and transports to disposal area.
6. Professional Appearance:  All applicants must maintain a professional appearance.
 
COMPETENCIES:

1. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills.
2. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS:

1. Walk and stand
2. Climb
3. Bend forward
4. Kneel down
5. Push and pull objects
6. Lift and/or move up to 25 lbs, sometimes over shoulder.
7. Repetitive bending and lifting of items
8. Repetitive arm  movements
9. Complete work off ladders

EXPECTATIONS:

• Reports to work each day and on time, and works extra hours when needed.
• Employee must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).
• Provides excellent level of customer service to both internal and external customers.
• The employee must be able to determine the neatness, accuracy and thoroughness of the work assigned.
• If required to travel for business: maintains a valid driver’s license and good driving record.
• Must undergo and pass a back ground check.
• Must be approved by Management

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


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