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Sales & Marketing: Client Relations/Customer Service
Fan Experience Representative - Kansas City Chiefs (Kansas City, MO)

Job Summary: Receive, investigate, resolve and respond to all guest/ticket-holder inquires. Identify opportunities to create a positive guest experience.

 ESSENTIAL ACCOUNTABILITIES

1.     Provide proactive, world-class service to continually exceed the expectations of season ticket members, guests and clients.

2.      Provide consistent and timely follow up for all Customer Relations communication.

3.      Utilize exceptional communication and problem solving skills to provide appropriate resolution to guest inquiries in a professional manner.

4.      Obtain and respond to customer feedback via telephone and email.

5.      Maintain detailed accounts of all correspondence for documentation.

6.      Assist with game day staffing and training as needed.

7.      Work all Chiefs games and special events as needed.

8.      Create and execute innovative programs to enhance Arrowhead game day and event experience for all fans.

COMPETENCIES

1.      Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

2.      Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

3.      Written Communications- Writes clearly and informatively.

4.      Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.

5.      Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.

6.      Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

7.      Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

1.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

-     High School Diploma and 2-4 years of college or equivalent business experience

-     Excellent computer skills

-     Must possess the ability to coordinate multiple projects

-     Helpful, friendly and patient attitude

-     Excellent oral and written communication skills

-     Excellent interpersonal skills

-     Ability to accurately record information

-     Great attention to detail

-     Posses excellent time management and organization skills

-     Experience with Archtics and/or Microsoft Dynamics CRM a plus

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Client Relations/Customer Service
Fan Experience Seasonal Representative - Kansas City Chiefs (Kansas City, MO)

Job Summary: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from July 2017 through February 2018, subject to change.

ESSENTIAL ACCOUNTABILITIES

·         Field and respond to all forms of inbound communication coming into the Fan Experience Department.

·         Provide exceptional customer service to all fans and guests not limited to attendees of Chiefs games and special events.

·         Follow up on communication as necessary.

·         Track all communication in CRM.

·         Assist with communication on event day including the text messaging program.

·         Assist with dispatching and recording all wheelchair/courtesy cart requests on event day.

·         Assist with special projects as needed.

 

COMPETENCIES

·         Oral Communications - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

·         Written Communications - Writes clearly and informatively.

·         Analytical - Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

·         Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

·         Motivation - Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

·         Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

·         Bachelor’s degree

·         Excellent computer skills

·         Helpful, friendly and patient attitude

·         Strong oral and written communication skills

·         Excellent interpersonal skills

·         Ability to accurately record information

·         Experience with Archtics and/or Microsoft Dynamics a plus

·         Experience in customer service a plus

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Event Operations/Management
Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: The Special Events Department is responsible for making Arrowhead Stadium an entertainment destination by attracting concerts, college football, soccer, motor sports and various other events to Kansas City. This position will have the opportunity to learn from and experience many of the largest events in the Midwest. The Special Events seasonal position will support the department with various tasks including but not limited to those listed below.

 

ESSENTIAL DUTIES RESPONSIBILITIES:

1.      Assist with the planning, logistics and implementation of events.

2.      Assist with the operation of Chiefs Training Camp.

3.      Creation of timelines & calendars.

4.      Research events & best practices.

5.      Attend departmental and event specific meetings.

6.      Support the corporate events department as needed.

7.      Support other organizational departments as needed.

8.      Support Chiefs game day and event activities as assigned.

9.      Assist with attracting future events to Arrowhead.

EXPECTED EVENTS AT ARROWHEAD:

1.      Arrowhead 5K

2.      Chiefs Training Camp

3.      Chiefs Kickoff Luncheon

4.      Fantasy Football Draft Event

5.      Fall Classic at Arrowhead

QUALIFICATIONS/EDUCATION/EXPERIENCE:

1.      Bachelor’s degree or 1-2 years of experience in a related field.

2.      Must have good communication skills.

3.      Must have good time management skills.

4.      Must be able to establish solid relationships with staff and clientele.

5.      Knowledge of E-mail, Microsoft Word, Microsoft Power Point, Publisher and Excel a plus.

6.      Must be available to work varied days and hours, on weekends and in the summer heat.

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Sales & Marketing: Event Operations/Management
Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: The Special Events Department is responsible for making Arrowhead Stadium an entertainment destination by attracting concerts, college football, soccer, motor sports and various other events to Kansas City. This position will have the opportunity to learn from and experience many of the largest events in the Midwest. The Special Events seasonal position will support the department with various tasks including but not limited to those listed below.

 

ESSENTIAL DUTIES RESPONSIBILITIES:

1.      Assist with the planning, logistics and implementation of events.

2.      Assist with the operation of Chiefs Training Camp.

3.      Creation of timelines & calendars.

4.      Research events & best practices.

5.      Attend departmental and event specific meetings.

6.      Support the corporate events department as needed.

7.      Support other organizational departments as needed.

8.      Support Chiefs game day and event activities as assigned.

9.      Assist with attracting future events to Arrowhead.

EXPECTED EVENTS AT ARROWHEAD:

1.      Arrowhead 5K

2.      Chiefs Training Camp

3.      Chiefs Kickoff Luncheon

4.      Fantasy Football Draft Event

5.      Fall Classic at Arrowhead

QUALIFICATIONS/EDUCATION/EXPERIENCE:

1.      Bachelor’s degree or 1-2 years of experience in a related field.

2.      Must have good communication skills.

3.      Must have good time management skills.

4.      Must be able to establish solid relationships with staff and clientele.

5.      Knowledge of E-mail, Microsoft Word, Microsoft Power Point, Publisher and Excel a plus.

6.      Must be available to work varied days and hours, on weekends and in the summer heat.

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Finance: Accounting/Finance other
Staff Accountant - Kansas City Chiefs (Kansas City, MO)

Job Summary: Accountable and responsible for a variety of finance and accounting activities within the Finance Department. Such activities include a working knowledge of general accounting rules and accounting software systems. 

ESSENTIAL ACCOUNTABILITIES
1.  Assist entering purchase order based and non-purchase order based invoices and expense reports into the Great Plains accounting system.

2.  Enter and generate invoices related to Corporate Partnerships, cheer/mascot appearances and miscellaneous receivables.

3.  Assist entering daily sales related to tickets sales activities. 

4.  Create and maintain records that will track a variety of transactions related to but not limited to significant cash transactions (i.e. distributions, debt payments, national revenue, etc…).

5.  Review and create entries related to expense reports including those for American Express transactions. 

6.  Perform monthly account reconciliations for assigned accounts.

7.  Analyze information and assemble reports that includes financial and non-financial information.

8.  Record and maintain records related to fixed assets

9.  Maintain confidentiality of information learned as a result of ones employment with the Club.

10.  Assist the finance department in a variety of day-to-day activities and serve as primarily back-up for key functions within the department.  Be versatile to carry out duties related to a variety of accounting functions.

11. Maintenance of executive dashboard and assist the Financial Analyst in preparation of dashboards and analysis as needed.

12. Perform monthly budget vs actual departmental reviews     

13. Assist with 50/50 raffle hiring management and setup

COMPETENCIES 
1.  Strong attention to detail.

2.  Strong work ethic and willingness to work on both accounting and non-accounting activities, including game day/event responsibilities.

3.  Strong organizational skills.  
4.  Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
5.  Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.
6.  Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
7.  Written Communications- Writes clearly and informatively.
8.  Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS
1. Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
1. 1-3 years of financial and/or managerial accounting experience.
2. Experience with general financial accounting rules and regulations.
3. Business Administration, Accounting or Finance degree.
4. Experience with Microsoft products including Microsoft Dynamics Great Plains, BI360 or similar software.
5. Experience processing accounts payable and accounts receivable.

6. Ability to work game days/events that occur in the evening and/or weekends.

7. Experience in creating dashboards and financial analysis.

NO PHONE CALLS PLEASE

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


Information Systems/Technical: Technical/Engineering
Systems Administrator - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY:   The Systems Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners..

 ESSENTIAL ACCOUNTABILITIES:

1.      Conducting server builds.

2.      Installing operating system software, patches and upgrades

3.      Configuring, optimizing, fine-tuning and monitoring operating system software and servers

4.      Analyzing, troubleshooting and resolving system hardware, software and networking issues.

5.      Implementing and maintaining data security best practices.

6.      Performing routine maintenance on SQL databases.

7.      Supporting various server and cloud-base applications.

8.      Configuring and maintaining enterprise storage solutions.

9.      Implementing monitoring and alerting solutions.

10.  Verifying enterprise data backups have completed successfully and maintain data integrity.

11.  Performing data or system recovery as needed.

12.  Verifying all hardware is in proper working order for servers, network equipment, telecommunication equipment, and all peripherals.

13.  Documenting all calls and projects in a tracking system.

14.  Verifying any problems or projects have been followed up and completed.

15.  Troubleshooting and maintaining telecommunication systems.

16.  Assisting in the ordering of new equipment and upgrades of existing equipment.

17.  Troubleshooting network printing problems.

COMPETENCIES:

1.      Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.

2.      Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

3.      Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.

4.      Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

5.      Written Communications- Writes clearly and informatively.

6.      Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.

7.      Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

8.      Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 PHYSICAL REQUIREMENTS:

1.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

1. Any combination of education and training equivalent to possession of a bachelor's degree in computer science, information engineering or other related areas

2. 3-5 years’ experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing and supporting Microsoft server technologies; experience supporting telecommunications equipment.

3.  Professional certifications such as the Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE).

4. Experience with support/configuration of the following:

  • Microsoft Active Directory
  • DNS & DHCP
  • Group Policy
  • ADFS
  • Windows Server Operating Systems
  • Microsoft Office 365
  • Microsoft Software Update Services
  • Microsoft Exchange Server
  • Email  Filtering
  • Microsoft System Center
  • Microsoft SQL Server
  • Microsoft Great Plains
  • Microsoft SharePoint
  • Microsoft Dynamics CRM
  • Microsoft Printer Sharing
  • VMware Virtualization products or Microsoft Hyper V
  • NetApp Appliances or other storage area networks

5. Responsibilities may require evening, weekend, and holiday work in response to needs of supported systems and users.

NO PHONE CALLS, PLEASE! 

Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.


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