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Sales & Marketing: Client Relations/Customer Service
Guest and Member Relations - Game Day Staff - Tampa Bay Buccaneers (Tampa, FL)

The Tampa Bay Buccaneers Guest and Member Relations (GMR) Game Day Staff position will assist the Full Time GMR Staff in their efforts to provide the premier stadium experience in sports and entertainment to all Members and fans at Raymond James Stadium during all home games of the 2016 season, and potentially including off-season events. The Game Day Staff will assist in all areas of the fan experience related to customer service in order to facilitate game day activities and initiatives. 

Responsibilities include but are not limited to: 

  • Work every home game of the 2016 Buccaneers season in its entirety
  • Provide customer service in parking lots, entry/exit gates, concierge desks, elevator services, concession stands, concourses and ticket office.
  • Welcome every guest with a warm greeting
  • Proactively approach fans to help answer questions around the stadium on game day
  • Communicate effectively with Members and fans
  • Thank every guest upon exit

Skills and Qualifications:

  • Previous customer service experience
  • Energetic, outgoing personality
  • Professional in appearance, actions and words at all times
  • Ability to stand for an extended period of time
  • Attentive to meeting the needs of our guests
  • Face-to-face problem resolution
  • Ability to take clear notes of situations for follow up
  • Ability to work independently and in a team environment

Requirements:

  • Work every home game of the 2016 Buccaneers season in its entirety and potentially including other off-season events. Clock-in time is typically five (5) hours before kick-off.
  • Attend Difference Makers customer service training prior to first game of the season (Date and Time TBD)
  • Ability to work in various weather conditions
  • Must have an active email address
  • Must pass a background check

How to Apply

All applicants must submit a complete application via Teamwork Online.

Please Note:  Due to the volume of applications expected, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete. Only applications submitted through Team Work Online will be considered for this position (no phone calls/emails please).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live within reasonable driving distance to Raymond James Stadium/Tampa, FL? Please answer Yes or No

2. Are you available to work all 10 Buccaneers 2016 home games as required for this position? Please take a moment to review the schedule at http://www.buccaneers.com/schedule-and-events/ before responding YES or NO.

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Broadcast: Broadcast Production
Producer - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Director of Digital & Content Strategy.

Core Functions:                                                                                                                               

  • Responsible for the conceptualization, planning, videography, editing and overall production of engaging video content for the team’s digital properties and social media profiles (Website, Facebook, Twitter, Google+, Instagram, Vine and Pinterest) and Gameday presentation with a special focus on covering the team’s Community Relations events and initiatives and other off-field endeavors.
  • Developing new ideas for how to tell the team’s story through video
  • Translating high-level ideas from project owners and converting same to production treatments
  • Videography
  • Editing, including integration of graphic elements, sound and music
  • Exporting finished product to multi-bit format for delivery to various devices at multiple speeds
  • Uploading finished product to the team’s digital properties and social media profiles
  • This position requires work that is original and creative in character
  • Candidate must be available to work extended hours during the NFL season, training camp and NFL Draft, including holidays

Experience & Education

  • Minimum three years working in a production environment is preferred
  • Bachelor’s degree in Communications, Marketing, Sports or Fine Arts is preferred  or commensurate work experience
  • Experience in the sports or entertainment industry is preferred
  • Experience operating Canon DSLRs is required
  • Experience with Adobe Premiere is required
  • Experience with Adobe After Effects is required
  • Experience with Adobe Photoshop is required
  • Experience with the Mac environment is required
  • Experience with MS Office and Windows is required
  • Experience integrating graphical elements, sound and music is required
  • Experience serving as a completely independent segment producer is required. The Producer will be required to serve as director, writer, videographer and editor
  • General understanding of NFL rules, teams, players and culture is required
  • Experience operating Sony FS7 is preferred

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Lifting more than 20 pounds is required
  • Job duties require employee to drive personal vehicle

Additional considerations:

Please provide a reel that includes all of the following:

  • Raw footage you shot
  • Features you have fully produced, including shooting, editing and motion graphics
  • Examples of any motion graphics skills.
  • Please demonstrate knowledge of After Effects or the ability to add titles, lower thirds and create brief intros for features.

How to Apply

All applicants must submit a complete application via Teamwork Online. 

*Only those that submit the requested work will be considered.

Please Note:  Due to the volume of applications expected, we ask that all communications in regard to the position be conducted via Teamwork.  Please ensure that your initial submission is complete. Only applications submitted through Team Work Online will be considered for this position (no phone calls/emails please).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of 3 years working in a production environment? Please respond Yes or No.

2. Do you have a flexible schedule and the ability to work all home and away games? Please respond Yes or No.

3. Do you feel confident in your abilities to use the equimpment and programs listed in the job description? Please respond Yes or No.

4. Do you have theh ability adn experience serving as a completely independent segment producer including serving as director, writer, videographer and editor? Please respond Yes or No.

5. Please insert a link to your video reel here.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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