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Facility Operations/Security: Grounds Crew/Turf Management
Groundskeeping Intern - Summer 2017 - Tampa Bay Buccaneers (Tampa, Fl)

The Tampa Bay Buccaneers Groundskeeping Internship is designed to provide work experience for current or recent graduates of an accredited Turf Management Program from June – August 2017.

This position reports to the Groundskeeping Manager.

Essential Duties/Responsibilities:

  • Assist in athletic field aerification, topdressing, vertical mowing, etc.
  • Assist in implementation of the athletic fields and landscape fertility program
  • Perform irrigation repairs and system maintenance
  • Assist in cultural practices necessary to maintain the grounds at the highest level possible
  • Assist with all aspects of field painting operations

 

Requirements:

  • Authorized to work in the U.S.
  • Ability to work 40+ hours per week including nights and weekends
  • Ability to lift/move 50+  pounds and be exposed to temperature/humidity extremes
  • Possess a professional and ambitious attitude toward learning and working in what can be a very demanding program

Notes:

  • This is a paid position which does not provide for housing, travel or relocation expenses
  • Preference will be given to those enrolled or recently graduated from an accredited turf management program
  • Meals provided most days while at work
  • Some team apparel provided

How to Apply

All applicants must submit a complete application, resume and cover letter via Teamwork Online. Due to the high volume of applications expected for our intern program, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete. 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a current student or recent graduate of an accredited Turf Management Program? Please respond YES or NO.

2. Are you available to work full time in Tampa, FL from June - August 2017? Please respond YES or NO.

Closing Date: 2017-03-24

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Sales & Marketing: Client Retention/Customer Service
Guest & Member Relations Manager - Tampa Bay Buccaneers (Tampa, FL)

The Tampa Bay Buccaneers Guest & Member Relations Team has been #1 in the NFL 4 out of the last 5 years. We take great care and pride in providing world-class customer service and are looking for a dedicated and passionate individual who will make a positive impact and who will assist in retaining this high level of customer service for our fans.

This position reports to the Director of Guest & Member Relations

Core Functions:

  • Manage a staff of front-line associates which includes the hiring of appropriate staff, training/adherence to the department’s business plan, meeting department retention goals, and conducting regular performance reviews
  • Assist service and retention team with their sales efforts by developing strategic campaigns to upsell and generate referrals from current clients
  • Utilize customer service data, from multiple surveys and systems, for the purpose of supporting department strategy and meeting department goals
  • Responsible for the development of the new Season Pass Member onboarding program
  • Collaborate with Sales Managers on creating and implementing policies and procedures
  • Manage a select number of accounts that can include, but are not limited to, ownership, staff and VIP accounts 
  • Assist with compiling reports for Director of Guest & Member Relations
  • Perform other duties and responsibilities as assigned by the Director of Guest & Member Relations

Management Responsibilities

  • Employee is responsible for managing a division of the department and directing the work of its employees.
  • Employee is also responsible for staffing the department and the management of employee performance, including hiring appropriate staff, conducting regular performance reviews and, if necessary, terminating staff in conjunction with human resources.

 

Skills & Abilities

  • Must be able to effectively prioritize tasks and be flexible to shift focus quickly
  • Ability to communicate effectively, with internal and external clients of all levels, in-person, over the phone and in writing
  • Detail-oriented, with ability to manage multiple projects
  • Demonstrated experience leading and motivating teams
  • Proficiency in problem solving
  • Strong work ethic and high intellectual curiosity
  • Advanced ticket retention and sales knowledge and/or background
  • Ability to work flexible hours including evenings, weekends and holidays

Experience & Education

  • Bachelor’s degree or commensurate job experience
  • A minimum of five years in a service or sales role and three years managing a staff

 

Technical Knowledge

  • Proficient knowledge and experience with Salesforce CRM and Ticketmaster Archtics platforms
  • Excellent computer skills and experience with Microsoft Office software: Word, Excel, Outlook, PowerPoint

Work Environment 

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required
  • Job duties may require employee to drive personal vehicle to external meeting locations or Buccaneer satellite offices

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of five years in a customer service or sales role and three years managing a staff? Please respond YES or NO.

2. Do you have advanced ticket/member retention and sales knowledge and/or background? Please respond YES or NO.

3. Do you have demonstrated experience leading and motivating teams? Please respond YES or NO.

4. Do you have proficient knowledge and experience with Salesforce CRM and Ticketmaster Archtics platforms? Please respond YES or NO.

Closing Date: 2017-03-31

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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