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Retail/Food & Beverage: Chef/Cook
Executive Sous Chef - Raymond James Stadium - Tampa Bay Buccaneers (Tampa, Fl)

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description:

The Chef is responsible for developing and executing culinary solutions to meet customer needs and tastes. Offers a wide variety of culinary solutions to meet customer and client needs and tastes. Oversees and manages culinary operations to meet production, presentation, and service standards. Applies culinary techniques to food preparation and manages the final presentation and service of food.

Essential Functions:

  • Leadership - Ensure food offerings connect to the Executional Framework. Ensure consistent standards and techniques are applied to the preparation and presentation of food items. Manages and trains kitchen employees. Coach employees by creating shared understanding about what to be achieve and how it is to be achieved. Reward and recognize employees. Plan and execute daily huddles. Complete and maintain all staff records including training records, shift opening/closing checklists and performance data.
  • Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Communicate on-site consumer and local competitor insights.
  • Financial Performance - Responsible for delivering food and labor targets.
  • Productivity - Full compliance with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through managing customer driven menus and labor standards. Understand end to end supply chain and procurement process and systems, ensure only authorized suppliers are used. Full knowledge and implementation of the Food Framework. Estimate accurate food consumption for appropriate requisitions and/or food purchase. Ensure proper equipment operation and maintenance.
  • Compliance - Ensure compliance with Aramark SAFE food, occupational and environmental safety polices in all culinary and kitchen operations. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.

Qualifications:

  • Requires at least 2 years experience and 0-2 years in a management role
  • Bachelor's degree or equivalent experience

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Sales & Marketing: Client Relations/Customer Service
Luxury Suite Service Associate - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Senior Luxury Suite Service Manager. 

Job Summary and General Description

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years.  We are looking for a dedicated and passionate individual who will make a positive impact and assist in retaining this high level of customer service for our fans. 

The Luxury Suite Service Associate’s main focus is to provide world-class customer service, through relationship based selling skills, in order to increase suite owner's loyalty, customer satisfaction and retention rates.  The Associate will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Buccaneers most important fans.

Core Functions:

  • Successfully meet retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories
  • Assist with planning and coordination of Luxury Suite special events
  • Build relationships with Luxury Suite Members
  • Assist with new Luxury Suite Member welcome process
  • Execute all forms of member engagement including, but not limited to past due accounts, survey responses, event invitations and renewal likelihood
  • Manage daily inbound and outbound calls, e-mails, and in-person meetings in a fast and accurate manner
  • Correspond and resolve appropriately any customer issues
  • Perform customer service based duties for all Luxury Suite events at Raymond James Stadium including, but not limited to, Buccaneers & USF home football games, Outback Bowl, and Monster Jam
  • Work with Catering Company to review summary of orders on a per event basis
  • Coordinate the ticket fulfillment process for Buccaneers and other event tickets
  • Perform walk throughs at Raymond James Stadium to assess needs on the Suite Levels between events
  • Compile and distribute event manifests to our partners at Raymond James Stadium
  • Other duties/assignments as directed by the Sr. Manager of Luxury Suites

Skills & Abilities

  • A passion for building relationships with people and natural customer service instincts
  • A positive and resilient team centric attitude with a professional demeanor
  • Strong critical thinking, problem-solving, and conflict resolution skills
  • Excellent written and verbal communication skills
  • The ability to work long and flexible hours including evenings, weekends and holidays
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment

Experience & Education

  • A Bachelor's Degree or commensurate work experience
  • Three to five years of customer service and/or retention experience

 

Technical Knowledge

  • Proficiency in MS Office programs (Word, Excel, and Outlook)
  • Experience using Archtics ticketing system and Salesforce CRM preferred

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environmental conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required
  • Job duties require employee to drive personal vehicle at times

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the Tampa Bay Area? Please respond YES or NO.

2. Would you describe yourself as someone who has natural customer service instincts and is passionate about building relationships? Please respond YES or NO.

3. Do you meet the minimum requirement of 3-5 years customer service and/or retention experience? Please respond YES or NO.

4. Do you feel confident in your ability using TicketMaster Archtics and SalesForce CRM? Please respond YES or NO.

5. What are your salary requirements?

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Sales & Marketing: Client Relations/Customer Service
Member Relations Associate - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Guest and Member Relations Manager. 

Job Summary and General Description

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years.  We are looking for a dedicated and passionate individual who will make a positive impact and assist in retaining this high level of customer service for our fans. 

The Guest and Member Relations Associate’s main focus is to provide world-class customer service, through relationship based selling skills, in order to increase Season Pass Member’s loyalty, customer satisfaction and retention rates.  The associate is directly responsible for all revenue goals associated with a defined base of existing season pass members, including renewals, referrals, add-ons and upgrades.   Moreover, the Associate will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.

Core Functions:

  • Provide world-class customer service, through relationship based selling skills, in order to increase Season Pass Member’s loyalty, customer satisfaction and retention rates.
  • Directly responsible for all revenue goals associated with a defined base of existing season pass members, including renewals, referrals, add-ons and upgrades.  
  • Develop excellent relationships with members and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.
  • Successfully meet quantitative retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories.
  • Manage a dedicated book of business, using outbound and inbound calls, e-mails, and in-person meetings in a fast and accurate manner on a daily basis.
  • Execute Member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood.
  • Process payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members.
  • Correspond and resolve appropriately any customer issues.
  • Perform customer service based duties for all home games, events, and special features.

Skills & Abilities

  • Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
  • A passion for building relationships with people and natural customer service instincts
  • A positive and resilient team centric attitude with a professional demeanor
  • Advanced time management, multi-tasking, and prioritization skills
  • Strong critical thinking, problem-solving, and conflict resolution skills
  • Excellent written and verbal communication skills

Experience & Education

  • A Bachelor's Degree or commensurate work experience
  • Three to five years of customer service and/or retention experience

 

Technical Knowledge

  • Proficiency in MS Office programs (Word, Excel, and Outlook)
  • Experience using Archtics ticketing system and Salesforce CRM preferred

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environmental conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required.

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience using relationship based selling skills through face to face, phone and written channels? Please respond YES or NO.

2. Would you describe yourself as someone who has natural customer service instincts and is passionate about building relationships? Please respond YES or NO.

3. Do you meet the minimum requirement of 3-5 years customer service and/or retention experience? Please respond YES or NO.

4. Do you feel confident in your ability using TicketMaster Archtics and SalesForce CRM? Please respond YES or NO.

5. What are your salary requirements?

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Community Relations: Community Relations
Street Team - Tampa Bay Buccaneers (Tampa, FL)

JOB SUMMARY

The Tampa Bay Buccaneers are seeking energetic, outgoing and passionate individuals to represent the club at home games, events, and appearances throughout the Tampa, Sarasota and Orlando area. Members will be an integral part of all grassroots marketing efforts and brand building. This part-time position, aims to provide those seeking future sports employment with, grassroots marketing and events experience with a professional team. This position is primarily responsible for making sure our fans have the best experience possible anywhere they go! 

 

Core Functions:

  • Lead production and execution of interactive elements, including but not limited to heavy lifting and set-up of several large inflatables and Play60 drills
  • Execution of the Bucs Squad Experience before all Tampa Bay Buccaneers home games
  • Raise brand awareness at grassroots events and serve as a knowledgeable source on community initiatives
  • Represent the Tampa Bay Buccaneers and its respective partners/sponsors with enthusiasm, pride, passion and professionalism
  • Represent the Tampa Bay Buccaneers at football and non-football related events such as festivals and community events throughout the Tampa, Orlando and Sarasota area year-round

 

Skills & Abilities:

  • Excellent communication skills and the ability to engage and interact with crowds and individuals
  • Excellent problem-solving skills
  • Knowledge of the Tampa Bay Buccaneers, NFL, Football, Raymond James Stadium and the Tampa Bay area
  • Lively, out-going, positive, hardworking
  • Works well in a fast-paced environment
  • Participate in physical football related activities
  • Ability  to travel to Tampa, Orlando and Sarasota-area events
  • Ability to drive promotional vehicles, including full-length RV preferred
  • Valid driver’s license and clean driving record

 

Experience:

•       Prior promotional and marketing experience is preferred

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

  • Required to work all Buccaneers home games. 
  • May have to work occasional holidays. Extended evening, weekend work hours sometimes required.
  • Must be able to work flexible hours
  • Standing, working with hands for extended periods of time
  • Lifting more than 40 pounds is required

How to Apply

All applicants must submit a complete application and cover letter via Teamwork Online.

Please Note:  Due to the  volume of applications expected, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete. Only applications submitted through Team Work Online will be considered for this position (no phone calls/emails please).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the Tampa Bay Area? Please respond YES or NO.

2. Are you available to work all Buccaneers 2017 home games as required? Please respond YES or NO.

3. Do you speak Spanish? Please respond YES or NO.

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to “My Account-TeamWork Online” above and put in your email address and password.

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