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Sales & Marketing: Ticket Sales
Account Executive, Season Tickets - Cleveland Browns (Berea, OH)

The Cleveland Browns, under the ownership of Jimmy Haslam and the leadership of president Alec Scheiner have established one of the most dynamic sales teams in professional sports. With newly renovated offices at the Berea practice complex and record growth in ticket sales in recent years, the Browns are setting the standard in sports industry sales.

In 2015, the Browns completed a two-year stadium renovation project which saw the development of several new Club and Premium Hospitality areas at FirstEnergy Stadium. The recent renovation allowed for upgrades to all concourse areas and Club Lounges to help create one of the best fan experiences in the NFL. Account Executives will be responsible for selling a full menu of products including Season Tickets, Group Events, Suites, and Browns Hospitality. Qualified candidates will have at least 1-2 years of proven success in a ticket sales role or a similar position which requires cold-calling, face-to-face appointments, and networking with prospective buyers.


  • Prospect, establish, research and close ticket sales leads through cold-calling, appointments and networking
  • Adhere to department guidelines in relation to call volume and outside networking opportunities
  • Effectively manage pipeline through the organization’s CRM database to maintain a consistent sales cycle
  • Work closely with Ticket Operations and Database Management to achieve sales and prospecting goals
  • Consistently enter client data into CRM throughout the sales process to aid in information sharing between sales and service
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events and/or offsite community events promoting ticket sales
  • Active role in the Cleveland Browns game day experience
  • Maintain accurate records in support of sales efforts as defined by the organization


  • College graduate (4) year degree required
  • Minimum of (1) year sales experience (sports or entertainment field preferred)
  • Strong customer service and interpersonal skills
  • Archtics ticketing system experience preferred
  • Strong written and oral communication skill
  • Ability to handle heavy phone volume, both outbound and inbound
  • Ability to work weekends, nights, and holidays as dictated by games and events

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Sales & Marketing: Ticket Sales
Box Office Representative - Part Time/Event Staff - Cleveland Browns (Cleveland, OH)

Box Office Representative – Part Time/Event Staff – Cleveland Browns (Cleveland, OH)

Overview of the Job: To sell tickets, distribute will call, troubleshoot ticket issues, and provide exceptional customer service at the ticket office windows. Display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the FirstEnergy Stadium ticket office. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all Cleveland Browns home games and FirstEnergy Stadium events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and FirstEnergy Stadium. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.

Minimum Qualifications: High school diploma, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.  Ticketmaster and Archtics experience a plus, but not necessary.  Must possess a willingness to learn and adapt to change in a fast-paced, professional setting.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, weekends and holidays? (Yes or No)

2. Are you willing/albe to become a member of IATSE Local B-27 Union

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Future Notification Only - NFL Teams (Various Locations, US)

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