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Sales & Marketing: Ticket Sales
Account Executive - Cleveland Browns (Berea, OH)

Summary Description:

The Account Executive, Season Ticket Sales is responsible for generating new business as it relates to Cleveland Browns ticket inventory.  It includes the selling of all PSL seating categories (inclusive of Club Seats) and non-PSL seating categories through cold-calling, face-to-face appointments and networking.

Duties:

  • Prospect, establish, research and close ticket sales leads through cold-calling, appointments and networking
  • Adhere to department guidelines in relation to call volume and outside networking opportunities
  • Work closely with Ticket Operations and Guest Relations departments to achieve sales and prospecting goals
  • Consistently enter client data into Archtics ticketing system throughout the sales process to aid in information sharing between sales and service
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events and/or offsite community events promoting ticket sales
  • Active role in the Cleveland Browns game day experience
  • Maintain accurate records in support of sales efforts as defined by the organization

 Qualifications:

  • College graduate (4) year degree required
  • Minimum of (1) year sales experience (sports or entertainment field preferred)
  • Strong customer service and interpersonal skills
  • Archtics ticketing system experience preferred
  • Strong written and oral communication skill
  • Ability to handle heavy phone volume, both outbound and inbound
  • Ability to work weekends, nights, and holidays as dictated by games and events

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Community Relations: Grant Making
Coordinator, Cleveland Browns Foundation - Cleveland Browns (Berea, OH)

Summary Description:

The Coordinator will report to the Manager and requires a detail-oriented, self-motivated individual able to effectively facilitate the grant administration operations, nonprofit compliance, as well as communication and logistical needs for the Foundation. This position is primarily responsible for providing logistical support and comprehensive communications for the Foundation and its efforts to improve the education and development of ALL children and youth in Northeast Ohio.

Essential Duties and Responsibilities:

NONPROFIT/FOUNDATION

  • Manage aspects of foundation’s operations including the grant administration process and policies, systems, incorporates best practices, and ensures excellent controls.
  • Ability to monitor and ensure regulatory compliance of non-profit status and operational best practices related to foundations.
  • Contribute to the foundation’s team efforts and department duties, such as preparation of materials for meetings and presentations, prepare grant and donation letters.
  • Work closely with the Manager to carry out due diligence and work with invited organizations to ensure successful completion of grant applications and reporting requirements.
  • Develop and initiate efforts to improve and maintain effectiveness and efficiency of grant administration, including development of tracking systems and grant information reports to ensure proper record keeping for internal and external reporting.

OVERALL COMMUNITY STRATEGY SUPPORT

  • Support the Foundation’s overall mission and strategy.
  • Establish, maintain and review documents pertaining to civic and community partners and potential board involvement.
  • Assist in identifying initiatives and organizations to support through non-Foundation funds, facilitation and execution of support.

COMMUNICATION

  • Develop Foundation-related correspondence and content for internal staff, board members, corporate and community partners, media and donors through a variety of mediums including social media, print and digital.
  • Facilitate the scheduling, monitoring, logging and analyzing of all internal and external communications.
  • Responsible for maintaining up-to-date content on Clevelandbrowns.com/foundation.

LOGISTICS

  • Support game day initiatives and elements; including but not limited to the Cleveland Browns Foundation 50/50 Raffle, Tickets for Kids program and coordination of special guests.
  • Assist the Special Events staff with various aspects of the major fundraising events for the Cleveland Browns Foundation.

MISC

  • Inventory management (i.e., stationary, autographed memorabilia, auction items, t-shirts, and give-away items).
  • Perform research on topics such as foundation best practices, social media trends, and various other focuses.
  • Handle all day-to-day activities of the Cleveland Browns Foundation as assigned.
  • Daily administrative duties; mail, phones, filing, etc.
  • Coordinate all audit activities.

Qualifications

  • Basic level of understanding and experience with regard to nonprofit and/or a grant-making foundation principles, regulations and operations.
  • Prior work experience in at least one foundation setting preferred.
  • Demonstrated experience in handling multi-platformed media campaigns.
  • Excellent communication skills – both written and verbal with the ability to write clear, concise and inspiring stories.
  • Strong time management, multi-tasking, and organizational skills.
  • Ability to take initiative.
  • Efficient with computer office programs (Word, Excel, etc.).
  • Bachelor’s Degree.

Work Environment:

  • Work is normally performed in a typical office environment, however, staff member will have responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.
  • Physical tasks such as lifting up to 50 lbs. may be required.

Expectations:

  • Adhere to the Cleveland Browns Foundation and Cleveland Browns policies and procedures.
  • Positively represent the organization in a professional and appropriate manner.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • Comfortable working in a flexible and dynamic environment requiring problem-solving skills. 
  • Demonstrate high levels of performance delivering results across a wide variety of responsibilities.

Disclaimer:

The statements above are intended to outline the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not a comprehensive list of all potential job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the role.

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Internships: Any Internship
Fan Experience & Special Events Intern - Cleveland Browns (Berea, OH)

Overview:  The Cleveland Browns are seeking creative and qualified intern level individuals to support the Fan Experience & Special Events department.  The Fan Experience and Special Events Intern will be responsible in assisting with the day-to-day operations of the department, as well as set-up and coordination of special events.

Job Summary/Responsibilities:

This internship is an opportunity for the candidate to learn about the strategies, operations, planning and execution of the Cleveland Browns Fan Experience & Special Events Department.  Responsibilities as assigned to him/her include, but not limited to:

  • Special Event Coordination – assist with event pre-planning, event set-up, tear down, and coordination of event activations for all 2017 special events.
  • The set-up, daily operation, and tear down of all elements that relate to the 2017 Cleveland Browns Training Camp.  Elements include set up and break down of hospitality tents, activity zones, bleacher seating, signage and other duties as assigned. 
  • Game Day Entertainment – assist with the pre-planning ideation and execution of all game day entertainment and Dawg Pound Drive activities. Candidate will be assigned specific functions on game day by Manager of department.
  • Browns Backers – assist in the execution of all Browns Backers related tasks, which includes, but not limited to, website maintenance, events, daily communication and e-mail support.
  • Mascot Program – assist in tracking, coordinating, and fulfilling appearances and requests.
  • Fan Services – assisting fans & guests at events by providing knowledgeable information & helpful assistance.
  • Creative Thinking – brainstorm and create new ideas for the continued success of all related fan experience and special events projects.

 Essential Experience/Skills:

Ideal candidates for this position will have:

  • A professional demeanor with the ability to interact with our fans, professional athletes, executive front office and conduct themselves accordingly.
  • Knowledge of event related production and implementation helpful.
  • The ability to work long hours, including weekends and holidays as well as regular business hours.
  • Dependable transportation that will allow for the employee to be punctual daily and allow for travel to and from our Training Facility in Berea, OH and FirstEnergy Stadium.
  • The ability to multi-task, establish priorities and work well in a fast paced and team environment.
  • The ability to complete physical tasks such as lifting up to 50 lbs., climbing stairs and being on your feet for long periods of time.
  • Excellent verbal and communication skills.
  • Efficient in MS Office and high level of computer skills.
  • The ability to think and work in a creative atmosphere and share ideas openly. 

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Information Systems/Technical: Technical Support/Help Desk
IT Intern - Cleveland Browns (Berea, OH)

Summary Description:

The Information Technology Intern is responsible for assisting the IT department with the organizations technical support tickets. This position will perform end-user support, new hardware deployment, and hardware/software troubleshooting. This is a yearlong 40 hours a week position.

Major Duties and Responsibilities:    

  • Responding to and handling the organizations help desk calls to completion
  • Following up on open help desk calls and verify their completion
  • Hardware deployment
  • Backing up and re-imaging
  • Unlocking user accounts and resetting passwords
  • Assisting with the support of hardware and software issues as they arise
  • Add/Change cell phones and plans for company employees
  • Printer troubleshooting and supply management
  • Other duties as assigned

Knowledge and Required Skills:

  • Experience working with Microsoft Office 2013 and 2016
  • Technical experience supporting Microsoft Windows 7/10 and Apple OSX
  • Ability to troubleshoot printer problems
  • Basic knowledge of PC Hardware and troubleshooting hardware failures
  • Experience using AD
  • Be able to lift at least 25 pounds
  • Be detail oriented and have good communication skills
  • Have good documentation skills and the ability to create documentation when needed
  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi.

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Sales & Marketing: Sponsorship Services/Activation
Manager, Corporate Partnership Activation - Cleveland Browns (Berea, OH)

Summary Description:

The Manager, Corporate Partnership Activation, is responsible for the fulfillment, execution and overall management of many of the Team’s corporate partnerships, as well as a revenue goal tied to the retention/renewal and growth of these partnerships. The Manager will constantly work very closely with the partnership sales team throughout the new business process. The Manager must also have a thorough understanding of all aspects of the Corporate Partnership department’s overall operations, including (but not limited to) special event planning, community programs, signage management, media management, and executing/capturing case studies and best in class examples.  This individual must be very sales minded, as this position is a combination of both marketing and sales.

Duties: 

  • Gain keen understanding of the partner’s business, and their goals and objectives for their partnership with the Browns, and develop compelling marketing and activation programs to maximize the partnership value for the partner and Team
  • Manage partnership communications, including regular outreach calls/meetings, recap meetings and presentations
  • Further the renewal and partner growth efforts by fulfilling all elements within partnership deals, and consistently provide partners with new marketing opportunities that will help their business and generate incremental revenue for the team
  • Further the current and new business sales efforts by actively collaborating with the activation and sales group to identify revenue opportunities utilizing existing and newly-created partnership inventory (i.e., television, in-market promotions, social media, etc.)
  • Manage various projects or disciplines within the Corporate Partnerships department that will positively impact the entire team and their strategy for current and new partners.  Such disciplines could include community relations projects, social media strategies, maximizing our PR efforts, etc.
  • Represent the Team at various networking events and participate in other sales and community events, as defined by the Team
  • Build relationships with all decision makers and influencers of partnerships
  • Develop integrated marketing campaigns that have a strong focus on digital, mobile and social assets utilized by the Team

Qualifications:

  • 4-year college degree
  • Minimum 3-5 years of professional sports team sales and activation, and/or agency experience
  • Strong written and oral communication skills
  • Proficiency in Microsoft programs (including CRM)
  • Proficiency in InDesign, Prezi, and Photoshop preferred
  • Ability to think creatively and “outside of the box” as it pertains to developing marketing and activation campaigns for small, mid and large business partners
  • Ability to work weekends, nights and holidays as dictated by events or requirements

CONFIDENTIALITY REQUIREMENTS: This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnership Sales - Cleveland Browns (Cleveland, OH)

JOB SUMMARY:

This position is responsible for prospecting and selling integrated marketing partnerships for the Cleveland Browns. Integrated marketing partnerships include, but are not limited to the following asset categories: in-stadium signage and activation, rights/logos, television, radio, community programs, hospitality and a major focus on social media and digital platforms. This position will consistently interact with members of the Partnership Service and Activation Team as well as various other departments within the organization to ensure that contractual obligations are fulfilled and business objectives are met for all partners.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Grow Corporate Partnership Revenue by:

  • Generating new business leads via prospecting and research
  • Establishing and growing strong relationships with decision makers at prospected companies
  • Developing and presenting proposals using a consultative sales style incorporating category research, inventory knowledge and an understanding of the prospect’s marketing goals
  • Collaborating effectively with various departments within the Browns organization to shape a prospective deal (including the financial analysis of the deal)
  • Working with the Partnership Service and Activation Team on implementation and activation of finalized partnerships
  • Work collaboratively with team members on the Corporate Partnership Sales and Activation teams to achieve departmental goals and objectives
  • Provide accurate, reliable information for sales forecasts
  • Strive to ensure that all elements of partnership agreements are delivered in a first-class manner in accordance with the philosophy of the franchise and within the provisions of the contractual obligations of the organization

 REQUIRED QUALIFICATIONS/EDUCATION

To perform this job successfully, an individual must have the experience and skill set in the above mentioned duties, as well as the requirements listed below:

  • Minimum of a Bachelor’s degree in business administration, sports management, marketing or other related field
  • Minimum 3-5  years of corporate sales, service or marketing experience
  • Proven track record of results in a sales and marketing environment
  • Experience with a professional sports team and/or property is preferred, but not mandatory
  • Prior sales experience in Cleveland market preferred, but not mandatory
  • Able to create, design and help implement sponsorship programs
  • Strong background creating and selling digital and social media platforms
  • Ability to respond quickly and effectively to corporate partner inquiries or complaints and deliver an effective resolution that will not compromise the team’s integrity or financial position
  • Ability to develop strong working relationships with corporate partners, co-workers and other organizations
  • Aggressive, self-motivated team player who has the ability to focus on both team and individual revenue goals and department objectives
  • Excellent oral and written skills
  • Creative, well organized, strong work ethic
  • Desire and willingness to continue to improve personally and professionally
  • Proficient in MS Word, Excel and Power Point
  • Proficiency in Adobe Creative Suite preferred, but not mandatory
  • Ability to work nights/weekends/holidays as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years of corporate sales, service or marketing experience?

2. Do you have a Bachelor's degree?

3. Do you have proven customer service experience?

4. Do you have experience selling digital and social media platforms?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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