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Sales & Marketing: Ticket Sales
Group Sales Representative - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. Under the leadership of Chief Revenue Officer Brent Stehlik, the Browns have executed record breaking sales campaigns since being purchased by the Haslam family in 2012. The Browns are looking for an experienced, results-driven salesperson to join their ticket sales team as they embark on another record-setting season. This position is a full-menu ticket sales role, with a primary focus on driving Group Sales initiatives. The ideal candidate will have a proven track record of success in Group Sales and the ability to prospect and drive ticket sales in new premium areas at FirstEnergy Stadium.

The Cleveland Browns, under the ownership of the Haslam family, have positioned themselves as a model organization within professional sports. From assembling one of the top leadership teams in the industry, to conducting multi-million dollar renovations of their practice facility and front office, the Browns are poised to excel both on and off the field.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Create, sell, and execute group events for every home game at FirstEnergy Stadium
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.

2. How much money have you generated on a yearly basis through group sales?

3. Why are you right for this position?

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