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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. The Browns are looking for an experienced, results-driven salesperson to join their team as a Group Sales Account Executive. This position is a full-menu ticket sales role, with a primary focus on driving Group Sales initiatives through themed events and traditional categories. The ideal candidate will have a proven track record of success in Group Sales and the ability to prospect and drive ticket sales in new premium areas at FirstEnergy Stadium.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Create, sell, and execute group events for every home game at FirstEnergy Stadium
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.

2. How much money have you generated on a yearly basis through group sales?

3. Why are you right for this position?

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Facility Operations/Security: Event Guest Relations
Manager, Guest Relations - Cleveland Browns (Berea, OH)

The Cleveland Browns are actively recruiting for the position Manager of Guest Services in the Stadium Operations department. This position reports to the Director of Stadium Operations.

The primary purpose of the Manager of Guest Services is to directly supervise the day-to-day activities of the Guest Services department including supervising the full time Coordinator of Guest Services, lead gameday fan recovery, resolve fan issues effectively and efficiently and with the assistance of the coordinator, supervise the approximate 300 member gameday Guest Services staff.

RESPONSIBILITIES AND DUTIES:

  • Supervise all front of house activities as they relate to the Stadium Operations Guest Services staff
  • Recruit, screen, hire, train, coach, discipline, motivate and supervise the activities of gameday supervisors and staff
  • With the guidance of Stadium Operations leadership staff, determine gameday staffing needs, deployment and schedule accordingly
  • Develop and implement effective standard operating procedures for use by supervisors and staff
  • Develop and implement training programs for all gameday staff. Work closely with fellow full time Stadium Operations staff in the coordination and execution of this training.
  • Implement incentive strategies and actions to effectively retain gameday staff year to year

Guest Service

  • Stadium Operations lead in the investigation and resolution of customer concerns and complaints with an emphasis on resolving issues and fan recovery event day
  • Work closely with Membership Services and Premium Sales staffs to ensure fans have the best possible experience at FirstEnergy Stadium and issues are resolved quickly, ideally on gameday
  • Implement new and proven methods of guest service, crowd management and training to ensure preparedness of staffs and the safety and comfort of fans
  • Constantly look for ways to improve staff performance, training programs, lines of communication and service to the guests. Seek new methods and technology to improve the department’s vision.

Special Events

  • Determine and provide qualified staff for non-gameday special events including but not limited to soccer, football, concerts and banquets
  • Provide staffing plans, staff, training and direction to Guest Services staff at training camp in Berea, Ohio
  • Work closely with the Director of Fan Experience and Special Events and the Security Director to determine needs

General:

  • Supervise full time Guest Services Coordinator position and assist managing Guest Services Intern
  • Contribute to the department budget process for gamedays, special events, payroll and material procurement
  • Manage staff uniform program
  • Manage fan and department printed materials
  • Oversee FirstEnergy Stadium website
  • Serve as department contact for TicketMaster as it relates to all ticket scanner issues, concerns and updates
  • Possess superior working knowledge of TicketMaster system and scanners
  • Be certified by Techniques for Effective Alcohol Management (TEAM) and conduct certification classes to staff
  • Contribute to snow removal and provide staff as necessary
  • Ability and comfort speaking in front of large groups

ESSENTIAL JOB KNOWLEDGE:

  • Ability to work independently, prioritize, and make quick and decisive decisions with confidence
  • Familiarity with payroll and scheduling systems
  • Basic computer skills specifically including Microsoft Office Suite and industry standard software
  • Basic understanding of standard office equipment including AV equipment, PDAs, smartphones, and photocopiers

JOB REQUIREMENTS:

  • Supervisory experience in a public assembly facility with a demonstrated ability to motivate large staffs
  • Experience hiring and effectively training a large part time team
  • Demonstrated ability to solve fan and visitor issues efficiently and to the satisfaction of both parties
  • Clearly, effectively, and professionally interact with staff, supervisors, fellow departments, contractors and the public
  • Ability to read, write and speak English
  • Ability to walk, stand, and climb stairs and ramps during entire shift (8 – 12 hours)
  • Ability to lift, carry, and transport large boxes and items in excess of 25 lbs
  • Availability to work long and irregular hours including nights, weekends, holidays, NFL games and special events including but not limited to soccer, football, concerts and banquets

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Sales & Marketing: Premium/Suite Sales
Premium Sales Representative - Cleveland Browns (Berea, OH)

Summary Description:

The Premium Sales Representative is responsible for generating new business through the sale of Cleveland Browns premium inventory.  This includes the selling of luxury suites, all-inclusive clubs and standard clubs through face-to-face appointments generated from prospecting, electronic mail and networking.

Duties:

  • Proactively prospect, research and close premium memberships and luxury suites
  • Meet or exceed weekly/monthly sales and prospecting goals
  • Work closely with Ticket Operations and Service departments with strategies to achieve sales and prospecting goals
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events
  • Active role in the Cleveland Browns game day experience
  • Maintain detailed records in CRM to support sales efforts as defined by the organization
  • Other duties as assigned

 Measurements of Success:

  • Achieved or surpassed individual sales, metrics and goals
  • Established qualified prospect base through phone calls, face-to-face appointments and networking
  • Displayed teamwork within the Ticket Sales & Service Department along with other Cleveland Browns business units
  • Contributed to the overall success of the Ticket Sales & Service Department by actively participating in all meetings and events

Qualifications

  • College degree or equivalent combination of training and experience required
  • 3-5 years sales experience and track record of selling premium inventory in the sports industry
  • A passion to grow a career in sales in the sports industry
  • Willingness to learn in a fast-paced environment
  • Strong written and oral communication skills
  • Ability to work flexible hours, including but not limited to games, evenings, weekends and holidays

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Sales & Marketing: Ticket Sales
Season Ticket Sales Account Executive - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. The Browns are looking for an experienced, results-driven salesperson to join their team as a Season Ticket Sales Account Executive. This position will have a primary focus on driving new business initiatives through prospecting, face-to-face meetings, and presentations aimed at selling a full menu of season ticket packages. The ideal candidate will have a proven track record of success (2-3 years) in ticket sales as well as the the ability to drive sales in new premium areas at FirstEnergy Stadium.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Conduct a high volume of sales calls and appointments in order to drive season ticket sales initiatives
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.

2. How much revenue have you generated on a yearly basis through group sales?

3. Why are you right for this position?

Apply for this position     |      Go back job listings


Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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