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Sales & Marketing: Ticket Sales
Account Executive - Cleveland Browns (Berea, OH)

Summary Description:

The Account Executive, Season Ticket Sales is responsible for generating new business as it relates to Cleveland Browns ticket inventory.  It includes the selling of all PSL seating categories (inclusive of Club Seats) and non-PSL seating categories through cold-calling, face-to-face appointments and networking.

Duties:

  • Prospect, establish, research and close ticket sales leads through cold-calling, appointments and networking
  • Adhere to department guidelines in relation to call volume and outside networking opportunities
  • Work closely with Ticket Operations and Guest Relations departments to achieve sales and prospecting goals
  • Consistently enter client data into Archtics ticketing system throughout the sales process to aid in information sharing between sales and service
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events and/or offsite community events promoting ticket sales
  • Active role in the Cleveland Browns game day experience
  • Maintain accurate records in support of sales efforts as defined by the organization

 Qualifications:

  • College graduate (4) year degree required
  • Minimum of (1) year sales experience (sports or entertainment field preferred)
  • Strong customer service and interpersonal skills
  • Archtics ticketing system experience preferred
  • Strong written and oral communication skill
  • Ability to handle heavy phone volume, both outbound and inbound
  • Ability to work weekends, nights, and holidays as dictated by games and events

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Community Relations: Community Relations
Cleveland Browns Foundation Intern - Cleveland Browns (Berea, OH)

Essential Duties and Responsibilities

  • Handle all day-to-day activities of the charitable giving and community involvement of the Cleveland Browns Foundation
  • Assist with implementing and supporting Foundation-related programs
  • Assist in the execution of the Foundation’s brand strategy through writing and managing content for all communication mediums including digital, radio, TV and print
  • Support the development, scheduling, monitoring and logging of all communications, and ensuring compatible timing with team business initiatives
  • Support the coordinating of Foundation program and event communication throughout the organization to ensure that all initiatives are cross-promoted company-wide
  • Assist with all aspects of the major fundraising events for the Cleveland Browns Foundation
  • Manage appropriate recording and documentation for record keeping, analysis, and all forms of internal and external reporting
  • Support the team in developing and mailing solicitation letters, thank you letters and other invitations, correspondence, and materials as required
  • Manage production of publications, including program and event updates, donor lists, quotes from partners and service recipients, press links, etc.
  • Create and maintain efficient departmental filing and database management systems
  • General project management – i.e. ensuring that marketing/production efforts are on track
  • Support game day initiatives and elements; including but not limited to the Cleveland Browns Foundation 50/50 Raffle, Tickets for Kids program and coordination of special guests/auction winners
  • Assist in the management of grant-making process and systems.
  • Manage and maintain the hard and soft filing system for the department.
  • Daily administrative duties; mail, phones, filing, etc.
  • Support the Foundation’s over mission and objectives.

Qualifications

  • Prior work experience in at least one business and/or sports setting is preferred
  • Basic level of understanding and experience with regard to non-profit organizational operations and fundraising
  • Demonstrated understanding of marketing techniques
  • Demonstrated experience in handling multi-platformed media campaigns
  • Excellent communication skills – both written and verbal
  • Excellent time management, multi-tasking, and organizational skills.
  • Efficient with computer office programs (Word, Excel, etc.).
  • Bachelor’s Degree.

Work Environment:

  • Work is normally performed in a typical office environment however staff member will have responsibilities where the employee may be exposed to weather conditions prevalent at the time.
  • Hours may include nights, weekends and holidays.

Expectations:

  • Adhere to the Cleveland Browns Foundation and Cleveland Browns policies and procedures
  • Positively represent the organization in a professional and appropriate manner.
  • Performs duties as workload necessitates.
  • Demonstrate flexible and efficient time management and ability to prioritize workload.
  • Meet department productivity standards.

Disclaimer:

The statements above are intended to outline the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not a comprehensive list of all potential job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the role.

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Internet/New Media: New Media
Coordinator of Production, Marketing & Content - Cleveland Browns (Berea, OH)

Summary Description

The Production Coordinator is responsible for assisting in the day-to-day production operations of the Cleveland Browns which includes coordinating television, radio and marketing projects. Candidates must be able to build strong relationships with various external and internal groups and manage people, processes and projects.

Duties

  • Maintain production budgets and reconciliation, turn out weekly cost reports and vendor invoice logs
  • Track video crew hours
  • Negotiate rates and book vendors as needed
  • Devise and implement call sheets, production schedules, project deadlines
  • Coordinate acquisition of 3rd party materials
  • Manage upkeep and storage of video equipment and studio space
  • Coordinate delivery of TV/radio/web marketing projects
  • Coordinate travel and credentials for production team and freelancers
  • Creative participation in production planning 
  • Work with internal departments (Public Relations, Community Outreach, Marketing, Interactive and Sponsorship) to fulfill department requests as needed
  • Book radio guests and maintain radio talent schedule for Cleveland Browns Daily
  • Support Cleveland Browns Daily with social media
  • Review, evaluate and select video assets to archive from content acquired and produced daily
  • Ensure existing video metadata is correct and conforms to consistent style, and supplement metadata with accurate locators, keywords and restriction information.  Index video using keywords Create keyword groups to apply relevant keywords consistently to segments and to support quick and accurate retrieval from the online video catalog
  • Seek ways to cross promote assets over TV, radio, digital media and social
  • Work with video production to ensure proper presentation and delivery
  • Ensure that company brand strategies and standards are upheld

Qualifications

  • Critical thinker, excellent organizational skills, great attention to detail
  • Ability to exercise independent judgment, pro-active self -starter
  • Outgoing, team player, excellent verbal and written communication skills
  • Sophisticated user of Excel and Powerpoint
  • Working knowledge of video and editing equipment
  • 1-5 years of experience in production or marketing
  • Able to work long, flexible hours including evenings, weekends, and holidays, some travel
  • Ability to succeed in a fast paced, deadline driven environment

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Internet/New Media: Head of Web/Media Content
Digital Media Webmaster - Cleveland Browns (Cleveland, OH)

Summary Description:

The Digital Media Webmaster is responsible for assisting in the day-to-day digital operations of the Cleveland Browns – which includes the design, development, presentation and maintenance of ClevelandBrowns.com, the team mobile apps as well as the team’s mobile and social platforms.

Duties:

  • Operating the team’s content management system to update and maintain the official site on a daily basis, including nights and weekends, as needed
  • Resolve any technical issues involving the website on a timely basis
  • Coordinate the production and trafficking of digital and creative assets between internal departments, and technology partners in the areas of email, social, web and mobile application development
  • Design and build new site pages, special sections, multimedia applications, and sponsored content for the team’s digital platforms, utilizing HTML, CSS, Javascript and  Flash software
  • Creating and editing graphics for the team’s sites and e-mail newsletters, including sponsor advertisements, promotional banners and photos
  • Possess and maintain a strong understanding of emerging industry trends
  • Assist with the development, implementation and rollout of new technologies
  • Analyzing data from multiple sources, and producing reports in an effort to present insights into the usage, performance and success of the club's digital initiatives

Qualifications:

  • Bachelor’s Degree
  • 2-3 years of digital experience
  • Advanced knowledge of HTML, CSS, Javascript, Dreamweaver, and Flash
  • Thorough understanding of web and mobile development processes
  • Excellent verbal and written communication skills
  • Excellent organizational skills and proven attention to detail
  • Experience developing mobile assets, including apps and tablet devices
  • Able to work long, flexible hours including evenings, weekends, and holidays
  • Ability to succeed in a fast paced, deadline driven environment
  • Experience working in sports is preferred, and the NFL a plus

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Sales & Marketing: Client Retention/Customer Service
Membership Services Representative - Cleveland Browns (Berea, OH)

General Description:

The goal of the Membership Services Representative is to exceed the expectations of all our Season Ticket Members and to create customer loyalty by providing superb customer service and building relationships through personal touchpoints.  Each Membership Services Representative is responsible for retaining and growing each Season Ticket Member’s investment every year.

Responsibilities and Duties:

  • Responsible for securing each assigned Season Ticket Member Account’s annual renewal commitment by overcoming all objections associated with the renewal decision
  • Achieve overall retention goal on an annual basis as determined by the Director of Membership Services and the Vice President of Ticket Sales and Service
  • Develop and maintain relationships with assigned Season Ticket Members through a structured personal touchpoint plan, which includes but is not limited to: phone calls, emails, game visits, face-to-face appointments, and other special events
  • Identify additional revenue opportunities to reach yearly new business goals set forth by the Director of Membership Services
  • Quickly identify and resolve all Season Ticket Member-related issues as it pertains to both gameday and non-gameday experiences
  • Enter all pertinent client information into our CRM system for updating, reporting, and tracking purposes
  • Work in conjunction with the Premium, Season, and Inside Sales Teams to successfully transition all new accounts to the Membership Services Team
  • Effectively communicate all benefits and perks to consistently add value to the Season Ticket Membership

Qualifications:

  • Bachelor’s Degree
  • Minimum of 1-2 years of successful sales experience
  • Knowledge of Ticketmaster platform and Archtics is preferred
  • Experience with Microsoft CRM is preferred
  • Superior customer service and interpersonal skills
  • Excellent communication and organizational skills
  • Ability to work weekends, nights, and holidays as dictated by events

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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