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Sales & Marketing: Ticket Operations
Box Office Representative - Cleveland Browns (Cleveland, OH)

Box Office Representative – Part Time/Event Staff – Cleveland Browns (Cleveland, OH)

Overview of the Job: Sell tickets, distribute will call and troubleshoot ticket issues using Archtics ticketing software. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the FirstEnergy Stadium ticket office. Possess the ability to handle cash and make change during cash transactions. Accurately distribute will call tickets to our guests for all Cleveland Browns home games and FirstEnergy Stadium events.  Must be able to reconcile all daily sales without any overage/shortage occurring. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with all guests of the Cleveland Browns and FirstEnergy Stadium.

Please note that this is a part-time position which only requires working Cleveland Browns home game days and other potential concerts and stadium events.

Minimum Qualifications: High school diploma, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
Ticketmaster and Archtics experience a plus, but not necessary.  Must possess a willingness to learn and adapt to change in a fast-paced, professional setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you work nights, weekends and holdiays? (YorN)

2. Are you willing/able to become a member of the local B27 union? (YorN)

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Sales & Marketing: Ticket Operations
Director, Ticket Operations - Cleveland Browns (Berea, OH)

Summary Description:

The Director, Ticket Operations is responsible for the management and operation of the Cleveland Browns ticket office.  It includes the execution of a business plan designed to support and maximize the organization’s ticket sales and service efforts.  Director will play a support role to the Sr. Director by managing a dedicated ticket operations staff in order to achieve organizational sales and revenue goals. This role will be integral in creating synergies within multiple business functions including sales, service, analytics, database, finance, IT and operations. Additionally, the Director is responsible for accomplishing the company’s performance expectations of the Ticket Sales & Service department based on an annually set budget. 

Duties:

  • Constant focus on the future of ticket operations
  • Innovative thinker with passion for being on the forefront of the ticketing industry
  • Leader in technology with a drive to consistently keep the organization ahead of the curve within the industry
  • Direct and train a qualified ticket operations staff with the goal of  supporting all ticket sales efforts
  • Develop and implement short and long-term business plans
  • Mentor  ticket operations staff so that activity contributes to collective department goals
  • Work closely with Sales & Service staff members to provide the highest level of customer service for all season ticket holders
  • Act as primary liaison with Ticketmaster
  • Lead administrator for Archtics ticketing system
  • Coordinate ticket printing efforts for organization and directly communicate status, needs, etc. with all necessary Cleveland Browns departments
  • Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
  • Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
  • Administer efficient, accurate, and timely reporting mechanisms related to sales activity as well as budget pacing activity to be used by senior management
  • Maintain highest levels of communication with season ticket holders via direct contact and/or through the management of on-going communications
  • Ensure the development of qualified staff members in order to produce positive working environment and appropriately skilled employees
  • Maintain and achieve set personal goals as provided by the Sr. Director, Premium and Suites Sales & Service
  • Maintain accurate records in support of sales and service efforts as defined by the organization
  • Develop and manage department budget goals for operating expenses in a fiduciary manor
  • Manage all ticket inventory and communicate availability to sales staff members on a regular basis
  • Lead contact with the NFL league office regarding all topics specific to ticket operations and reporting
  • Develop synergies within multiple business units

Measurements of Success:

  • Advanced organization in ticketing technology efforts
  • Accurately forecasted business results
  • Created several new initiatives which helped add value to the season ticket holder
  • Served as a proper role model in professional sports in ticket operations
  • Assisted other departments with overall business objectives and operations
  • Assisted in the development of a strong staff who in their respective positions are league and sports team leaders
  • Effective manager
  • Strong written and oral communication skills
  • Executive presence
  • Team Player

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Information Systems/Technical: Technical/Engineering
IT Security Administrator - Cleveland Browns (Berea, OH)

Job Description:

The IT Security Administrator’s role will assist in creating, managing and enforcing corporate IT security policies and procedures that meet or exceed NFL best practices and are in compliance with PCI and HIPPA regulations. This position will also require managing corporate security devices and applications, disaster recovery and business continuity planning, risk management and mitigation, system backups, anti-virus and patch management. This position reports to the Senior IT Network Manager.

This is a fulltime position with a base pay range of $50,000 - $60,000.

Duties:

  • Ensure compliance to security standards and policy
  • Conduct security audits, vulnerability scans and risk assessments and provide recommendations to mitigate risks
  • Produce or modify disaster recovery and business continuity work practices
  • Incident Response planning
  • Define and enforce controlled access to corporate security zones as required
  • Produce or update user security awareness program
  • Monitor systems and check log files
  • Design solutions, configure or support Firewalls, Intruder Detection or Prevention Systems, VPNs and enterprise gateway devices
  • Configure and optimize server and desktop operating systems
  • Configure and support Backup software
  • Configure and support anti-virus software
  • Configure and support patch management systems.

Required skills or experience:

  • Strong analytical skills with the ability to provide clear and concise verbal and written communications of analyses, results, and work products
  • Solid organization skills with an ability to maintain good documentation and record keeping
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, Active Directory and Group Policy
  • Windows Desktop 7, 8, 8.1, 10
  • Cisco IOS and NX-OS
  • Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP, LDAP, KERBEROS, RADIUS, TFTP and FTP
  • Corporate firewall configuration
  • IT Security Certification is a plus

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Sales & Marketing: Marketing
Marketing Director - Cleveland Browns (Berea, OH)

Join our Fan & Brand Marketing team where you will directly support and promote our brand and reputation. Through internal communications, advertising, digital media, broadcast operations, promotions and special events, you’ll provide a wide range of marketing and communications services to internal and external audiences. These include current and future fans, business partners, employees, alumni, media partners and the entire Cleveland Browns worldwide fan community.  

Overview

The Marketing Director is instrumental in developing and executing marketing initiatives that deliver measurable outcomes across the organization. This newly-created position is a full-time role who will report to the Vice President of Fan Experience & Marketing. The role of the Marketing Director is to lead the development and execution of all branding initiatives for the organization.

The Marketing Director will lead the development and execution of advertising and activation campaigns, promotions, market research and manage internal brand stewardship.  The position will work closely with numerous departments across the organization to drive cohesive brand expression and execution across channels. The role require strong collaboration, creativity, project management and communications skills.

Essential Duties and Responsibilities:

  •  Lead the planning of marketing campaigns and brand initiatives
  • Develop marketing campaigns related to off-season events, including Draft Night, Fan Fest, Training Camp, Orange & Brown Scrimmage and additional events throughout the year
  • Organize marketing and strategy meetings on a regular basis for campaign and promotion review process
  • Establishes and maintain relationships with industry influencers and key strategic partners
  • Support brand strategy including visual identity, photography, voice and tone development, etc.
  • Implement and execute marketing strategies to support business objectives, specifically go-to-market campaigns with clear ROI
  • Review creative design materials, providing feedback and guidance to ensure work is on brand
  • Partner with internal departments and stakeholders to bring the Cleveland brand to life across channels and experiences
  • Support development of guidelines and serve as protector of the brand
  • Identify and reach key audiences through traditional and digital advertising channels
  • Track and evaluate the performance of campaigns and deliver learnings back to stakeholders
  • Write, edit and revise content as needed to ensure tone and style are consistent with brand guidelines
  • Develop advertising campaigns and coordinating with media partners to secure spot placement
  • Write and manage copy for radio/television advertising (reads, promos, commercials)
  • Work with internal stakeholders to coordinate advertising campaigns including the placement of advertising assets across paid and owned media channels (radio, television, digital, outdoor, print)
  • Manage the club’s institutional media (owned) advertising assets 
  • Manage the club’s activation of NFL league-wide marketing initiatives
  • Serve as a primary point of contact with advertising and research agencies
  • Lead and manage market research and measurement
  • Manage the department budget
  • Manage special projects assigned by the Vice President of Marketing & Fan Experience.
  • Assist marketing department on other initiatives as needed, including, but not limited to, vendor management, lifecycle marketing and CRM, game presentation, digital and social marketing
  • Execute various tasks on game days as needed

QUALIFICATIONS:

  • Bachelor’s degree (BA/BS) preferably in business, marketing or related field
  • Minimum eight years relevant post-graduate marketing experience
  • Strong knowledge of integrated marketing and executing multi-channel campaigns
  • Proven ability to think strategically and creatively while maintaining attention to detail
  • Solid project management and budget management skills
  • Strong understanding of evolving media and advertising landscape
  • Strong written and communication skills
  • Communication proficiency
  • Experience trafficking ads and managing vendor relationships
  • A keen eye for design with creative passion
  • Proactive, solutions-oriented
  • Entrepreneurial in spirit, unafraid to tackle new projects
  • Flexible and adaptable work schedule for changing business demands
  • Passionate about working in the NFL and on behalf of the Cleveland Browns
  • Leadership and high level EQ

 

 

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Internships: Any Internship
Marketing Intern - Cleveland Browns (Berea, OH)

Join our Fan & Brand Marketing team where you will directly support and promote our brand and reputation. Through internal communications, advertising, digital media, broadcast operations, promotions and special events, you’ll provide a wide range of marketing and communications services to internal and external audiences. These include current and future fans, business partners, employees, alumni, media partners and the entire Cleveland Browns worldwide fan community.

Overview:

The Marketing Intern will be responsible for assisting the organization in the development, implementation and recap of it’s marketing plans. This position will report to the Marketing Manager. The role require strong collaboration, creativity, project management and communications skills.

Duties:  (Including, but not limited to)

  • Marketing campaign development: Social media, digital, e-mail, broadcast, radio, print
  • Coordinating the production of marketing plan and communications
  • Assist in copywriting and concept development
  • Executing and analyzing results of advertisement and marketing campaigns
  • Research initiatives: content, target market, similar teams, competitors
  • Preparation of weekly status reports recapping progress on assigned projects

Qualifications:

  • Degree from a 4-year university in Marketing, New Media, or related field
  • Excellent verbal, written communication skills, and proof reading skills
  • Excellent organizational skills, attention to detail, and the ability to prioritize in a changing enviroment
  • Demonstrated understanding of marketing techniques
  • Demonstrated working knowledge of brand and style guidelines
  • Posess excellent interpersonal skills and follow – up skills
  • Proficiency in Microsoft Word, Excel,  and PowerPoint
  • Ability to learn other software programs
  • Leadership potential, positive, can-do attitude and enjoy working in a team envioroment

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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