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Suite Services Manager - Chicago Bears (Chicago, IL)
Position: Suite Services Manager
Reports to: Director of Suite Sales and Service
Summary/General Description: The Suite Services Manager is responsible for the development, fulfillment, execution and overall service management for Suite holders at Soldier Field. In addition, the Manager will work closely with the sales teams (Suites, Tickets and Corporate Sales) throughout the renewal and new sales process.
Duties and Responsibilities:
Develop and manage a first-class service program for all premium seating partners, clients and ticket holders ensuring the activation of all benefits and service initiatives.
Serve as day to day contact for all Suite Partners and Zurich Skyline Suite Clients.
Manage Suite Services budget.
Activate all general and individual Suite Partner and Zurich Skyline Suite Client benefits; including alumni player appearances, away game trip planning, food & beverage credit tracking, gifting strategies, pregame sideline credential allocation, post-game press conference attendance and client luncheons.
Execute all Suite Partner and Zurich Skyline Suite Client events; such as Draft Party, Suite Partner Kickoff Luncheon/Ticket Pick-up, Suite Partner & Zurich Skyline Suite Client Appreciation Event, Father’s Day with the Bears, Training Camp, and BBQ with the Bears.
Cultivate strong relationships with current clients to ensure overall customer satisfaction, return on objectives and positive renewals.
Work closely with the Events & Entertainment and Partnership Activation departments to plan and complete the annual away game Partner Trip.
Support the sales team through Suite tours, presentations and renewal meetings. Serves as a back-up on Suite tours and/or sales presentations.
Collaborate with SMG, Soldier Field’s management company, on the “Right of First Refusal” program for Suite Partners and Skyline Suite Clients for all events at Soldier Field. Secure Suite locations, invoicing, collecting payments and contracts, and distribute all tickets and parking to clients.
Work with SMG and internal constituents to fulfill presale opportunities.
Serve as the contact for ARAMARK with regards to Suite Partner expectations and feedback, menu and pricing recommendations, Suite Tasting event, F&B credits and special services.
Supervise gameday staff of 20 people facilitating interviewing, hiring, training, attendance, payroll, uniforms, scheduling, position placement/gameday responsibilities and end of year evaluations.
Supervise all operations on gameday including Suite management office and gameday staff.
Create and send all special external offers to applicable premium seating accounts.
Liaise with the Ticket Sales & Services department for ticket requests and invoicing for United Club Seat Discretionary Season Tickets and Consignment Tickets.
Process all Super Bowl ticket requests from Suite Partners and work with Ticket Office to fulfill obligations and individual requests.
Manage new Suite Partner Program involving welcome packet and obtaining information pertaining to Suite signage, framed logos, phone service and Primary and Administrative Contacts.
Follow-up on all gameday related issues in the United Club and Suite area. This includes working specifically with Sportservice and SMG to correct and improve areas of concern.
Coordinate Suite Partner Touchdown Service Program, “touching” each Suite Partner and Zurich Skyline Client at least seven times each the year.
Create and distribute Executive Suite, Premier Suite and Zurich Skyline Suite Gameday Guides every week before a home game.
Work with Partnership Activation to fulfill sponsor obligations as it relates to their Suite and Zurich Skyline needs.
Handle payment deposits and tracking related to tickets, parking and events in Archtics database.
Performs other duties as assigned.
Bachelor’s degree in Business, Hospitality, Marketing or related field.
Minimum of 3 - 5 years of relevant experience in sports/entertainment hospitality, events, or marketing.
Ability to develop outstanding internal and external relationships. Provides superior customer service.
Possess excellent, professional communication skills, including written and oral correspondence. This includes the ability to establish a rapport with others and build strong interpersonal relationships with a variety of personalities.
Strong time management, organizational and problem solving skills.
Must be able to effectively work in a fast-paced environment and demonstrate the ability to juggle multiple competing tasks and projects while keeping key constituents in the loop.
Able to work non-traditional hours, in non-traditional settings.
Demonstrated ability to work independently, use good judgment and decision making skills.
Computer skills including Microsoft based applications, including Word, Excel, CRM Dynamics and PowerPoint.
Must be dependable, flexible and able to adapt to a variety of situations.
Must be an enthusiastic and have a proactive mentality.
This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. CBFC is an Equal Opportunity Employer
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