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Information Systems/Technical: Technical Support/Help Desk
Technical Support Specialist, - Arizona Cardinals (Glendale, AZ)

Position Description:

This position is part of the Arizona Cardinals technology department.  This position is a salaried position and paid twice monthly. The position will be reviewed annually based on the job description above.  The position reports to the VP, Technology.   This position will provide technical support for ROJO Hospitality technology systems and staff, working primarily at the Stadium, but may also need to go to other business locations as required. Weekend duty will be required.      

The main responsibilities for this position are supporting the technology systems for the company, and the staff using them, providing network support for the POS System, and the devices connected to it, and making sure users have access to the resources they need.  The position will be primary support for hardware and software issues, and will work with the technology staff as needed. This position is also responsible for support and trouble-shooting problems the staff has with any technology.   Other responsibilities include game day duties during home games and, event duties as required for staff and systems.

Primary Job Duties:

1. Provide Technical Support                     

  • Provides technical support for organization.  This includes software, hardware, networking, and training.  Configures, tests, and installs technology for new personal computer systems, printers, and other equipment.  Performs testing and support for all POS Systems.  Performs reviews and upgrades of existing personal computer systems.  Installs new hardware and maintains and supports existing hardware and software.  This will include working with vendors supporting POS, Menu Mgmt., and other systems.

2. Perform User Administration    

  • This includes Windows Server and ADS administration and support.  This includes making changes to user policies, profiles, and equipment in order to provide the access required with the most secure and efficient manner possible. 

3. Maintain integrity of systems and platforms                                 

  • This includes pro-actively making sure all systems are working properly and are updated with the latest security software.  Software and hardware must be tested before implementation. Server and computer backups are performed and logged according to department standards.  Logging software is monitored and tracked for all equipment. 

4. Perform Network and POS support where required                                                      

  • This includes installing and maintaining hardware and software wherever required.  Travel may be necessary to support the organization.  Recommendations are made on ways to improve functionality in these areas.

5. Document networks, requests, and problems                               

  • Network configurations will all be documented.  All problems must be logged for future reference.  All new systems/software must be documented.  This will allow the staff to respond more quickly to future modifications.  Creating this documentation is an important part of the job and must be done in a consistent and accurate manner.  Recommendations are made to improve the process and format. 

Experience Required:

  • Computer Networking, PC and Client Support, POS Systems, WiFi Networking, Printer and MFP, PCI and Network Security 

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