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Internet/New Media: Social Media
Digital Content Coordinator - Los Angeles Chargers (Costa Mesa, CA)

The Digital Content Coordinator will be responsible for producing and managing content to be distributed to all Chargers digital properties, including Chargers.com, the Official Los Angeles Chargers mobile app, and all social channels. This position reports to the Director of Digital Media.

Specific responsibilities include:

  • Create and manage landing pages for display on team website and execute email campaigns -  this includes: template designs, copywriting, calls-to-action, scheduling and reporting
  • Upload and management of display and video pre-roll ad campaigns
  • Editing and management of statistics, schedules, standings and team profiles on website and mobile platforms.
  • Perform QA testing for changes to existing websites, as well as launch of new digital products
  • Coordinate with third party developers for development and support of all digital products
  • Contribute to quality control of all digital products
  • Prepare weekly analytic reports using Omniture and Google Analytics.
  • SEO management
  • Assist in promoting content through the Chargers social media channels, including Facebook, Instagram, Twitter, Snapchat and YouTube

The ideal candidate should have:

  • BS, BA or higher in Web, Digital or Interactive design. Real world experience may be considered as a substitute.
  • Experience with HTML5, CSS, XML, ActionScript and JavaScript.
  • Experience with Adobe Creative Cloud, specifically Photoshop
  • Experience with Content Management Systems. Drupal experience a plus.

Additional considerations:

  • Candidate must be available to work extended hours during the NFL season, training camp and NFL Draft, including weekends and holidays.
  • Strong organizational, multi-tasking and writing skills.
  • Proficient with time management.
  • Some experience with and knowledge of Photoshop and graphic manipulation.
  • Ability to work under tight deadlines with great attention to detail.
  • Candidate must be able to travel to StubHub Center (Carson, CA) for all home games.
  • Experience in the sports and entertainment industries is ideal.
  • Possess a working knowledge of and passion for football.

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Sales & Marketing: Event Operations/Management
Director of Game Presentation - Los Angeles Chargers (Costa Mesa, CA)

SUMMARY
This position is responsible for the management and operation of all Chargers game day presentation elements & production services.  The Director will manage project development, plan and review events, research new and upcoming technology and work creatively to improve our presentation on all levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Manage the Lead Editor/Animator position, any freelance or part-time editors and outside creative vendor relationships.

Oversee all elements of the game day presentation including the control room, main videoboards, ribbon boards, scoreboards and event day execution while developing the Chargers entertainment assets (PA Announcer, mascots, in-game host and performance groups)

This position will be responsible to build scripts, game logs, timing sheets and call the action during Chargers games.

Create first-class entertainment features, compelling statistical information and work to always engage fans in a positive manner.

Oversee the production needs for all game days and special events, including video, audio, live effects, graphics packages and other tech support.  

Produce entertainment elements needed to support the overall presentation, handling video shoots focusing on headshots, PSA’s and organizational projects. 

Work with Corporate Sponsorship to develop, enhance, and implement sponsors in a creative way into the stadium show.

Manage the placement and coverage of live elements during Chargers games, including the anthem singers, halftime entertainment and youth football coverage.

Help plan and execute NFL themes & initiatives during Chargers events, including but not limited to; A Crucial Catch, Salute to Service, Kickoff and holiday games.

Manage the production and presentation elements of annual and special events, including the Draft Day Party, kick-off weeks, playoffs, and fan forums.

Oversee production services for Corporate Partnerships, Community Outreach, Marketing and Ticket Sales.

Build and maintain the game presentation budget, keeping a close eye on spending and revenue opportunities.

Perform additional duties as assigned by the Vice-President, Fan Experience.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination and evaluation of the game presentation staff.  Must carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • Bachelor’s degree (BA/BS) from four-year College or university.
  • Three (3) to five (5) years related game presentation experience.  NFL experience preferred.
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
  • Up to date on current events, pop-culture, music trends and topics.
  • Previous experience working in a fast-paced environment with the ability to meet deadlines, multi-task and prioritize
  • Must have strong verbal and written communication skills


CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers’ License


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to work extended hours, including evenings and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you actively produced or called a game presentation show for a professional sports team or intercollegiate football program? Briefly describe your role?

2. What video production skills do you possess?

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Sales & Marketing: Client Relations/Customer Service
Guest Services Representative - Los Angeles Chargers (Carson, CA)

Summary:

The Los Angeles Chargers are seeking a highly energized Guest Services Representative to be part of a premier guest services team. This position will be expected to provide exemplary customer service and support to Season Ticket Members and the general public.

Responsibilities for this position include, but are not limited to:

  • Field and respond to all inbound calls from Season Ticket Members and the general public
  • Participate in outbound call campaigns as required
  • Handle a high call volume of inquiries and requests
  • Field and log customer suggestions, comments and concerns
  • Maintain a working knowledge of company operations and ticket office policies and procedures to effectively field general questions
  • Communicate the policies and procedures to the customer in a friendly and professional manner
  • Resolve customer issues based on established policies and procedures
  • Maintain accurate database of season ticket accounts utilizing Archtics ticketing system and CRM systems
  • Maintain all client account data
  • Act as a Guest Services liaison during all Los Angeles Chargers home games and major Chargers events
  • Significant involvement in the season ticket renewal and upgrade process
  • Assist with various ticket office duties
  • Must be willing and able to work weekends, evenings and game days as required
  • Build an exceptional relationship with all Season Ticket Members
  • Other duties as assigned by management

Requirements:

  • Bachelor’s Degree preferred
  • Minimum 3 years guest services experience
  • Proficient in Microsoft Office products as well as online survey tools
  • Proficient in Database/CRM systems, MS Word, Excel, Outlook and basic computer skills

No phone calls or emails please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Previous Guest Services Experience

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Internships: Any Internship
Intern, Social Media - Los Angeles Chargers (Costa Mesa, CA)

The Social Media Intern is responsible for assisting in social initiatives for the Los Angeles Chargers social media channels. This person will work with internal team members to help communicate and amplify the organization’s key messages on various topics via social media.

Specific responsibilities include:

  • Assist with managing Chargers official accounts, Facebook, Twitter, Instagram, SnapChat and Weibo.
  • Help with idea generation, content development, planning and scheduling for all social media platforms.
  • Provide social coverage on training camp, gamedays and other live events.
  • Evaluate and interpret performance analytics for the purposes of designing fan/follower growth strategies and engagement level improvements.
  • Work with corporate partnership to ensure successful execution of partner-affiliated social media posts and promotions
  • Monitor best practices and trends in organic and branded social media.
  • Monitor, recognize and implement ongoing improvements to workflow and output of each channel.
  • Help with team photo and video requests, including shooting, editing, organizing and posting to social media.

The ideal candidate should have:

  • Bachelor’s degree or professional certification.
  • Some experience in marketing or digital marketing.
  • Familiarity with key social platforms listed above.
  • Familiarity with social and digital publishing, listening/monitoring and analytics tools.
  • Strong organizational, multi-tasking and writing skills.

Additional considerations:

  • Candidate must be available to work extended hours during the NFL season, training camp and NFL Draft, including weekends and holidays.
  • Strong organizational, multi-tasking and writing skills.
  • Proficient with time management.
  • Some experience with and knowledge of Photoshop and graphic manipulation.
  • Ability to work under tight deadlines with great attention to detail.
  • Candidate must be able to travel to StubHub Center (Carson, CA) for all home games.
  • Experience in the sports and entertainment industries is ideal.
  • Possess a working knowledge of and passion for football.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you previously worked as an intern with the NFL or one of its member clubs? When? With Whom?

2. What is your computer proficiency?

3. Do you belong to a Student or Civic Organization? If so please list them

4. Are you fluent in any languages? Native speaker?

5. Why are you applying for an internship with the Chargers?

6. Give an example of a difficult situation that required you to use excellent communication skills?

7. Describe two personality strengths and how anticipate them helping you in this internship?

8. Please indicate the dates you will be available to work.

9. Please list two people who can provide a personal reference for you-please provide full name, company, job title, phone number and relationship to you.

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Internet/New Media: Social Media
Social Media Coordinator - Los Angeles Chargers (Costa Mesa, CA)

The Social Media Coordinator will be responsible for producing and managing content, updating and enhancing the Los Angeles Chargers’ social media presence as well as coordinating online and interactive marketing strategies. This position reports to the Director of Digital Media.

Specific responsibilities include:

  • Manage the day-to-day voice and online communities for the team across various social platforms (Facebook, Instagram, Twitter, Snapchat, YouTube, Periscope, Weibo etc.).
  • Assist in executing and developing unique and goal-driven social media strategies for each platform.
  • Build a content calendar for each platform with shared access and schedule/publish accordingly.
  • Develop graphics and other visual elements for social posts as needed.
  • Create, capture and disseminate relevant player- and team-related content including but not limited to: behind-the-scenes access; special features; exclusive contests.
  • Manage, measure, research and present social analytics.
  • Identify and analyze social media trends, including but not limited to: assisting in vetting new social media solutions; identifying new social sites; building brand presence.
  • Listen to and engage with social followers.
  • Work with Marketing, Corporate Partnerships and Ticket Sales in a coordinated effort to execute digital and social campaigns.
  • Assist in managing social advertising sold through Corporate Partnerships and delivering upon sold agreements.

The ideal candidate should have:

  • BS, BA or higher degree in Business, Marketing, Communications, Public Relations, or a related field.
  • 1-2 years’ experience in marketing or digital marketing.
  • Familiarity with key social platforms listed above.
  • Familiarity with social and digital publishing, listening/monitoring and analytics tools.
  • Strong organizational, multi-tasking and writing skills.

Additional considerations:

  • Candidate must be available to work extended hours during the NFL season, training camp and NFL Draft, including weekends and holidays.
  • Strong organizational, multi-tasking and writing skills.
  • Proficient with time management.
  • Some experience with and knowledge of Photoshop and graphic manipulation.
  • Ability to work under tight deadlines with great attention to detail.
  • Candidate must be able to travel to StubHub Center (Carson, CA) for all home games.
  • Experience in the sports and entertainment industries is ideal.
  • Possess a working knowledge of and passion for football.

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Sales & Marketing: Premium/Suite Service
Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)

Job Description:

Professional and efficient customer service position dedicated to suite partners and other premium product relationships as deemed appropriate.  Heavy emphasis will be placed on attention to detail in every aspect of the customer service process. The position reports to the Vice President of Premium Sales and Service.

Key Responsibilities:

Establish a friendly and professional business relationship with current and future suite partners
Prepare and process all suite contracts for all Charger events
Assist with all aspects relating to the annual suite renewal process
Work closely with the Accounting department as necessary
Oversee and monitor all key contract components including but not limited to fee schedules, invoice dates, trigger dates, etc.
Create and maintain several suite related spreadsheets
Assist in the planning and logistics of special events
Work in conjunction with sales representatives on items pertaining to renewals, new suite sales, availability, pricing, and special requests

Fulfill donation requests and track autographed inventory
Facilitate communication between other departments
Create, mail, collect and analyze annual customer satisfaction surveys
Work closely with catering vendor throughout the year
Must be willing to work all Charger events
Oversee all suites and manage any needs, issues or requests during the course of the season
Monitor event day catering for all suites
Assist in suite preparation prior to events
Problem solve and trouble shoot throughout events
Manage all suite services event day staff

Manage Game Day invites and field access hospitality

Work with licensed vendors to fulfill premium gifting needs

Serve as a liaison for all non-Charger events between promoters and suite partners

The ideal candidate will have:

Bachelor's Degree preferred
Minimum of three (3) years of customer service experience, preferably in sports environment
Understands and provides superior customer service.
Excellent written and verbal communication skills
Strong interpersonal skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
The ability and desire to work long and flexible hours, including evenings, weekends and holidays

Proficiency in MS Office products (Word, Excel, Access and Outlook) and CRM

Experience with Archtics preferred


 

 ****No Phone Calls Please****

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous suite service experience? Y/N

2. Do you have previous customer service experience? Y/N

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Broadcast: Media/Video Production
Video Producer/Editor - Los Angeles Chargers (Costa Mesa, CA)

The videographer/editor is responsible for creating, shooting, and editing video content to Chargers.com and in-house broadcast content. The videographer/editor is responsible for (i) creating high-quality content in a fast paced environment (ii) helping with the planning and distribution of video content across multiple platforms (iii) obtaining the proven ability to positively support the growth of the Chargers brand thru video content. The videographer/editor will be a part of the Digital Media Group.

Specific responsibilities include:

  • Conceptualize, capture, create, and maintain video content specific to Chargers.com and broadcast properties
  • Responsible for creating, shooting and editing HD video
  • Create short and long-form video features specific, but not limited to player features, community events, marketing events, cheerleader appearances, etc.
  • Create long-form documentary style content that can be used to help tell the story of our players, fans and staff
  • Ability to create stories that help the fan gain a better understanding of the Chargers players, front office and staff
  • Create unique video content that exceeds industry standards
  • Create video content for social media that is driven by motion graphics
  • Shoot live game footage including post-game sessions and press conferences
  • Strong knowledge of social video concepts and trends
  • Updating and posting video using NFL CMS
  • Must be able to understand and conceptualize goals and execute the project
  • Work closely with digital media staff and managing producer to ensure quality, consistency, and creative flow of the overall goals.
  • Travel to away game during the season and major offseason events including Pro Bowl, Draft and Combine

The ideal candidate should have:

  • Bachelor’s degree or professional certification
  • 3-5 years’ experience
  • Extensive skills in Adobe Premiere, After Effects and Photoshop
  • Proficient with lighting set up and equipment
  • Knowledge of basic news gathering techniques
  • Background in shooting football and working knowledge of the game itself
  • Expert at outputting video for a web-based format
  • A strategic thinker who can make the case for taking calculated risks
  • Excellent interpersonal, and verbal communication skills
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure

Additional considerations:

  • Candidate must be available to work extended hours during the NFL season, training camp and NFL Draft, including weekends and holidays
  • Strong organizational, multi-tasking and writing skills
  • Proficient with time management
  • Some experience with and knowledge of Photoshop and graphic manipulation
  • Ability to work under tight deadlines with great attention to detail
  • Experience in the sports and entertainment industries is ideal
  • Possess a working knowledge of and passion for football

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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