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Community Relations: Community Relations
Community Relations Assistant - Los Angeles Chargers (Costa Mesa, CA)

Summary:

The primary role of the Community Relations Assistant is to assist in the preparation and execution of events, programming, and day-to-day operations of the Los Angeles Chargers Community Relations Department. The Community Relations Assistant position ultimately reports to the Director of Community Relations, and the VP of External Affairs. 

Responsibilities for this position include, but are not limited to:

  • Processing of charitable donations.
  • Assisting with all administrative duties including correspondence, filing, etc.
  • Assisting with coordination and execution of all CR and player involved community activities during training camp and season.
  • Assisting with all CR game day operations including; field presentations, gate collections, and escorting special guests during home games.
  • Inventory tracking of promotional and administrative items.
  • Assisting with short term events such as Play60 camps, check presentations, facility tours, autograph sessions, etc.
  • Representing the team with professionalism at various community events and functions.

Minimum qualifications:

  • Excellent written and verbal communication skills.
  • Strong organizational skills with demonstrated attention to detail.
  • Ability to work an event-driven schedule, including weekend, evening and some       holiday hours.
  • Demonstrated strong social skills and ability to interact with fans in a friendly, positive manner.

·        Proficient in Microsoft Office products.

Requirements:

  • Bachelor's Degree preferred.
  • Community Relations work experience preferred.      

No phone calls please. 

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Community Relations: Community Relations
Community Relations Coordinator (2 positions available) - Los Angeles Chargers (Costa Mesa, CA)

 

Summary:

The primary role of the Community Relations Coordinator will be planning and executing all events and programming, as assigned, for the Los Angeles Chargers Community Relations Department. The Coordinator position ultimately reports to the Director of Community Relations, and the V.P. of External Affairs.

Responsibilities for this position may include, but are not limited to:

  • Coordinating Junior Chargers Training Camps, Team Mascot appearances and CR Street Team.
  • Coordinating NFL Auction.
  • Coordinating content for Community Relations Webpage and Social Media accounts.
  • Assisting with Youth Football programming.
  • Coordinating NFL Community Relations and Social Responsibility events.
  • Oversight of Chargers online donation program.
  • Assisting Director with coordination of Chargers Community Foundation activities.
  • Coordinating activities of the Chargers Ladies Club.
  • Coordinating and implementing numerous Game Day presentations, collections and field visits.
  • Departmental administrative oversight.

Minimum qualifications:

  • Excellent written and verbal communication skills.
  • Strong organizational skills with demonstrated past experiences requiring strong attention to detail.
  • Ability to work an event-driven schedule, including weekend, evening and some holiday hours.
  • Strong leadership skills with demonstrated ability to plan and execute multi-faceted projects in a timely and effective manner.
  • Proficient in Microsoft Office products.

Requirements:

  • Bachelor's Degree.
  • 3-5 years of related Community Relations experience.
  • Conversational proficiency in Spanish a plus.

No phone calls please. 

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Sales & Marketing: Premium/Suite Service
Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)

Job Description:

Professional and efficient customer service position dedicated to suite partners and other premium product relationships as deemed appropriate.  Heavy emphasis will be placed on attention to detail in every aspect of the customer service process. The position reports to the Vice President of Premium Sales and Service.

Key Responsibilities:

Establish a friendly and professional business relationship with current and future suite partners
Prepare and process all suite contracts for all Charger events
Assist with all aspects relating to the annual suite renewal process
Work closely with the Accounting department as necessary
Oversee and monitor all key contract components including but not limited to fee schedules, invoice dates, trigger dates, etc.
Create and maintain several suite related spreadsheets
Assist in the planning and logistics of special events
Work in conjunction with sales representatives on items pertaining to renewals, new suite sales, availability, pricing, and special requests

Fulfill donation requests and track autographed inventory
Facilitate communication between other departments
Create, mail, collect and analyze annual customer satisfaction surveys
Work closely with catering vendor throughout the year
Must be willing to work all Charger events
Oversee all suites and manage any needs, issues or requests during the course of the season
Monitor event day catering for all suites
Assist in suite preparation prior to events
Problem solve and trouble shoot throughout events
Manage all suite services event day staff

Manage Game Day invites and field access hospitality

Work with licensed vendors to fulfill premium gifting needs

Serve as a liaison for all non-Charger events between promoters and suite partners

The ideal candidate will have:

Bachelor's Degree preferred
Minimum of three (3) years of customer service experience, preferably in sports environment
Understands and provides superior customer service.
Excellent written and verbal communication skills
Strong interpersonal skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
The ability and desire to work long and flexible hours, including evenings, weekends and holidays

Proficiency in MS Office products (Word, Excel, Access and Outlook) and CRM

Experience with Archtics preferred


 

 ****No Phone Calls Please****

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous suite service experience? Y/N

2. Do you have previous customer service experience? Y/N

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

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