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Sales & Marketing: Database Marketing/Analytics
CRM Administrator - Buffalo Bills (Orchard Park, NY)

The Ticket Office Department has an opening for a CRM Administrator.  This position will be responsible for providing primary administration and support for the use of Customer Relationship Management (CRM) software.  If you are a hard-working, highly motivated individual seeking a career in the professional sports industry, then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League. 

PRIMARY RESPONSIBILITIES

 

  • Manage day to day operations of MS Dynamics CRM System.

  • Work with vendors on CRM implementation, projects and integrations.

  • Work with departments and associates within organization to fulfill their CRM needs and make sure CRM standards are being followed.

  • Understanding of data feeds into CRM.
  • Coordinate data collection processes and insure all data is entered into, tracked and distributed within CRM.
  • Develop reports and dashboards to measure the success of CRM campaigns and other projects.
  • Assist with research and analytics projects as necessary.
  • Responsible for troubleshooting client concerns and facilitating resolutions.
  • Develop and manage data hygiene procedures to increase accuracy and avoid duplicate data.

  • Develop campaigns and give support and recommendations based on success rates.

  • Maintain and enhance workflow rules and business logic.

REQUIREMENTS

 

  • Bachelor’s Degree in Technology, Business, Economics or related field.
  • At least 1 year of experience working in ticketing, database marketing, and/or with a CRM system.
  • Experience with ticketing and CRM systems, Microsoft Dynamics CRM experience preferred.
  • Strong analytical and computer skills; advanced Microsoft Excel capabilities required and Microsoft Access (or SQL Server) preferred.
  • The ideal candidate should be extremely professional, personable and well organized.
  • Strong computer skills are essential.  Ticketing system knowledge a plus. 
  • Strong communication skills are a necessity.
  • Any experience working for a team, athletic department, or venue is beneficial.

 

THE BUFFALO BILLS ARE AN EQUAL OPPORTUNITY EMPLOYER

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's Degree in Technology, Business, Economics or a Related Field?

2. Do you have at least One year prior work experience in ticketing or database marketing?

3. Do you have prior experience working with a CRM system?

4. Do you have prior experience in Microsoft Dynamics?

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Information Systems/Technical: Technical Support/Help Desk
Support Specialist - Buffalo Bills, LLC (Orchard Park, NY)

 POSITION SUMMARY

The Information Technology Department of the Buffalo Bills has an immediate opening for a Systems Support Specialist. Under general direction of the VP of IT, the Systems Support Specialist will be responsible for providing routine support to end users on a variety of issues; identifying, researching and resolving technical problems. The incumbent will respond to telephone calls, email and personnel requests for technical support and document, track and monitor the problem to ensure a timely resolution. These responsibilities include, but are not limited to, user and event support. If you are a positive, engaging team player with a great work ethic then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League.


PRIMARY RESPONSIBILITIES

• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
• Provides helpdesk support and resolves problems to the end user’s satisfaction
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Documents internal procedures and policies
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
• Ability to work independently and as part of a team
• Assists with on-boarding of new users
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC setup and deployment for new employees using standard hardware, images and software
• Performs timely workstation hardware and software upgrades as required

REQUIREMENTS

• Bachelor’s Degree in computer science or equivalent degree
• 2-3 years’ experience in similar role preferred
• Highly self-motivated and directed; detail-oriented with strong communication skills
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment
• Ability to work effectively with clients and other technical staff
• Experience working in a team-oriented, collaborative environment
• Must be available to work flexible hours, including evenings, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet all of the education and skill requirements?

2. Can you travel up to 25% to event locations?

3. Did you include your salary requirements with your submission?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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