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Sales & Marketing: Client Relations/Customer Service
Customer Service Coordinator - Buffalo Bills (Orchard Park, NY)

POSITION SUMMARY

The Customer Service Department of the Buffalo Bills has an immediate opening for a Customer Service Coordinator. This position, under the direction of the Assistant Director of Customer Service, provides support to the Ticket Service and Sales department as well as extraordinary service to all customers and fans of the Buffalo Bills.

PRIMARY RESPONSIBILITIES

  • Provide superior customer service through inbound calls, outbound calls, email, and online web chats. 
  • Resolve customer questions, complaints, and requests.
  • Payment and order processing.
  • Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
  • Enter all data into computer.
  • Provide Box Office coverage on home game days, concerts and special events assisting the Ticket Operations department.
  • Participate in all events as needed that take place at Ralph Wilson Stadium.
  • Maintain and update customer service information on buffalobills.com
  • Other duties as assigned

QUALIFICATIONS

 

  • Bachelors Degree Required with 1-2 years prior work experience.

  • Affinity for providing top notch customer service at all times.

  • Possess the drive and determination to be successful in everything you do.

  • Excellent leadership and organizational skills.

  • Possess a strong work ethic and the ability to work with a team.

  • Excellent verbal and written communication skills.

  • Excellent people and problem solving skills

  • Knowledge and Understanding of Ticketmasters Archtics ticketing system is a plus

  • Ability to develop and maintain strong relationships with internal and external customers.

  • Ability to multitask, prioritize and complete tasks in a high pressure environment.

  • Flexibility to work evenings and weekends as needed.

  • Ability to react and respond to immediate needs while managing day to day activities.

    The Buffalo Bills are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's Degree?

2. Do you have 1-2 years prior work experience?

3. Do you have experience in Archtics?

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Facility Operations/Security: Maintenance
HVAC & Mechanical/General Maintenance - Buffalo Bills (Orchard Park, NY)

The HVAC & Mechanical / General Maintenance position will be responsible for preventative maintenance and repair of stadium and building systems. If you are a hard-working, highly motivated individual seeking a career in the professional sports industry, then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League. 
 

 

PRIMARY RESPONSIBILITIES

 

  • Troubleshoot and repair problems in HVAC/Mechanical systems that occur in a commercial setting.
  • Independently run tests, isolate problems, ensures operation of machinery and mechanical equipment by completing preventative maintenance on engines, motors, pneumatic tools, pumps and heating and cooling equipment and perform other tasks as necessary.
  • Locates sources of problems by observing mechanical devices in operation by listening for problems or using precision measuring and testing equipment.
  • Work closely with all maintenance staff to assist in the preventative maintenance of the building systems.
  • Work with other maintenance staff in daily general maintenance of the facility.
  • Other responsibilities as assigned.

REQUIREMENTS

 

  • Must have a minimum of 5 years experience in the HVAC/Mechanical field.
  • General Carpentry skills.
  • General Plumbing skills.
  • Equipment Maintenance.
  • Valid New York State driver license.
  • Snow Plow experience is a plus.
  • Fork Lift/ Bobcat experience is a plus.
  • College degree preferred.
  • Strong organizational skills.
  • Must be able to lift 50lbs to perform job effectively.
  • Must possess excellent interpersonal, communication and problem-solving skills
  • Ability to coordinate projects from implementation through completion.
  • Work schedule must be flexible – evenings and weekends required as needed.
  • Experience in a similar field preferred.
  • Must be able to work in a collaborative and team oriented environment.

THE BUFFALO BILLS ARE AN EQUAL OPPORTUNITY EMPLOYER

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5 or more years experience in the HVAC/Machanical field?

2. Do you possess general carpentry and plumbing skills?

3. Do you have a valid NYS Drivers License?

4. Do you have fork lift/bobcat experience?

5. Do you have a college degree?

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Information Systems/Technical: Technical Support/Help Desk
Support Specialist - Buffalo Bills, LLC (Orchard Park, NY)

 POSITION SUMMARY

The Information Technology Department of the Buffalo Bills has an immediate opening for a Systems Support Specialist. Under general direction of the VP of IT, the Systems Support Specialist will be responsible for providing routine support to end users on a variety of issues; identifying, researching and resolving technical problems. The incumbent will respond to telephone calls, email and personnel requests for technical support and document, track and monitor the problem to ensure a timely resolution. These responsibilities include, but are not limited to, user and event support. If you are a positive, engaging team player with a great work ethic then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League.


PRIMARY RESPONSIBILITIES

• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
• Provides helpdesk support and resolves problems to the end user’s satisfaction
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Documents internal procedures and policies
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
• Ability to work independently and as part of a team
• Assists with on-boarding of new users
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC setup and deployment for new employees using standard hardware, images and software
• Performs timely workstation hardware and software upgrades as required

REQUIREMENTS

• Bachelor’s Degree in computer science or equivalent degree
• 2-3 years’ experience in similar role preferred
• Highly self-motivated and directed; detail-oriented with strong communication skills
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment
• Ability to work effectively with clients and other technical staff
• Experience working in a team-oriented, collaborative environment
• Must be available to work flexible hours, including evenings, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet all of the education and skill requirements?

2. Can you travel up to 25% to event locations?

3. Did you include your salary requirements with your submission?

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Sales & Marketing: Ticket Operations
Ticket Operations Assistant - Buffalo Bills (Orchard Park, NY)

Job Summary/Responsibilities

 

  • Maintain constant communication with the Executive Director of Ticket Sales & Service & Director of Ticket Systems to ensure that all administrative tasks related to ticket operations are completed accurately and on time to meet established deadlines.
  • Assist with ticket operations as needed
  • Process and fulfill ticket orders
  • Process payments as needed
  • Reconcile daily deposits
  • Generate ticket reports as necessary.
  • Responsible for maintaining a high level of office organization.
  • Oversee office equipment and the ordering of supplies.
  • Computer work (ticketing system, CRM software, Microsoft Office).
  • Provide the highest level of customer service to all clients.
  • Foster and maintain excellent relations between staff and other departments.
  • Work game days, events and weekends as needed.

Qualifications:

 

  • Bachelor’s Degree Required with 1-2 years prior work experience.
  • The ideal candidate should be extremely professional, personable and well organized.
  • Strong knowledge of Microsoft Office is essential.  Ticketing system knowledge a plus. 
  • Strong communication skills are a necessity.
  • Any experience working for a team, athletic department, or venue is beneficial.

 

The Buffalo Bills are an Equal Opportunity Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor's Degree?

2. Do you have 1-2 years prior work experience?

3. Do you have strong knowledge of Microsoft Office?

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Apply for Future Notification Only: Future Notification
Future Notification Only - NFL Teams (Various Locations, US)

If you would like to be notified of positions in the future with NFL teams participating in this program, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position and is not viewable by any team. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

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