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Information Systems/Technical: Technical Support/Help Desk
Support Specialist - Buffalo Bills, LLC (Orchard Park, NY)

 POSITION SUMMARY

The Information Technology Department of the Buffalo Bills has an immediate opening for a Systems Support Specialist. Under general direction of the VP of IT, the Systems Support Specialist will be responsible for providing routine support to end users on a variety of issues; identifying, researching and resolving technical problems. The incumbent will respond to telephone calls, email and personnel requests for technical support and document, track and monitor the problem to ensure a timely resolution. These responsibilities include, but are not limited to, user and event support. If you are a positive, engaging team player with a great work ethic then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League.


PRIMARY RESPONSIBILITIES

• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
• Provides helpdesk support and resolves problems to the end user’s satisfaction
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Documents internal procedures and policies
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
• Ability to work independently and as part of a team
• Assists with on-boarding of new users
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC setup and deployment for new employees using standard hardware, images and software
• Performs timely workstation hardware and software upgrades as required

REQUIREMENTS

• Bachelor’s Degree in computer science or equivalent degree
• 2-3 years’ experience in similar role preferred
• Highly self-motivated and directed; detail-oriented with strong communication skills
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment
• Ability to work effectively with clients and other technical staff
• Experience working in a team-oriented, collaborative environment
• Must be available to work flexible hours, including evenings, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet all of the education and skill requirements?

2. Can you travel up to 25% to event locations?

3. Did you include your salary requirements with your submission?

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