2013 Guest Relations Game Day Staff - Carolina Panthers (Charlotte, NC)

Rate of Pay: $9/hr

The Carolina Panthers are hiring multiple guest relations game day staff including Elevator Team Members, In-Bowl Team Members, Ticket Taker Team Members, and Access Control Team Members.

Requirements:

* Must have a strong customer service background.
* Must be available for ALL Carolina Panther home games and Stadium events including events on nights, weekends, and holidays.
* Team player, positive attitude, uses good judgment, and presents a professional image.
* Ability to stand for an extended period of time and work outside in various weather conditions.
* Ability to work with little supervision – self-motivated.
* A current e-mail account is preferred.
*Must pass a background check

Elevator Team Member: Elevator Team Members will greet the customer and screen for elevator/club privileges.
Description of duties:
• Operate elevators transporting customers to the appropriate level of the stadium.
• Monitor elevator lobbies, check tickets for club elevator and club level privileges
• Understand and implement Bank of America Stadium elevator policies.

In-Bowl Team Member: In-Bowl Team Members will be customer service representatives in highly populated areas. In-Bowl Team Members will monitor their assigned area, monitor crowd behavior, and resolve issues with the help of the Guest Relations Team Leader and Charlotte-Mecklenburg Police Department.
Description of duties:
• Move throughout assigned seating area, including stairs, assisting with fan issues and questions.
• Must be proactive in assigned areas and enforce the Fan Code of Conduct
• Answer questions regarding stadium policies and locations of concessions stands, bathrooms, ATMs, etc.
• Enforce all stadium policies and procedures

Ticket Taker Team Member: Ticket Taker Team Members will great each customer with an energetic and courteous attitude scanning each patron’s ticket for admission.
Description of duties:
• Welcome each fan to Bank of America Stadium as they approach.
• Scan each ticket separately ensuring that it is the appropriate ticket for each game.
• Must be proactive in keeping the line moving and getting each customer into the stadium in a safe and timely manner.
• Will be cross trained to work elevators and/or in-bowl and redeployed as needed on game day.

Access Control Team Member: Access Control Team Members will secure stadium property/areas and limit access based on the persons’ ticket or credential.
Description of duties:
• Secure restricted areas including stairs, emergency exits, field tunnels, and premium levels.
• Enforce stadium policies and procedures
• Check for appropriate ticket/credential for access to restricted areas.
• Access Control Team Members will be cross trained in order to be able to perform other duties on game day including in-bowl, tickets, and elevators.

********************************************IMPORTANT********************************************

Application is a 2 step process: Step 1: Apply through the link below Step 2: Upon completion you will be provided a link to apply through the Carolina Panther's career website. To be considered for this position you must complete both steps.

Job Summary: Responsible for coordinating operational and logistical requirements of the day-to-day and event parking operations at Sports Authority Field at Mile High.

Primary Job Responsibilities:
• Coordinate and manage all parking related activities for Sports Authority Field at Mile High and the Denver Broncos including: permit inventory & allocation, cash handling policies, coordination with internal and external agencies.
• Execute all game day related activities, including timelines, documentation and paperwork before, during and immediately following events.
• Assist with the development of procedures for an improved operation and fan experience.
• Develop parking operational plans including but not limited to: staffing plans, cashier logs, site equipment needs and setup.
• Coordinate and manage all site events including ride & drives, parking lot rentals and running races.
• Facilitate communication amongst City of Denver agencies for improved game day operations (Traffic Management Plan).
• Maintain files for reporting revenues, expenses and key performance indicators related to parking functions for events.
• Develop and manage annual department budget.
• Assist with the development of strategies to increase rentals of parking lot.
• Serve as liaison with local Registered Neighborhood Organizations.
• Other duties as may be assigned.

Qualifications:
• Experience with Archtics or comparable database.
• Bachelor’s degree in sports management, business administration or equivalent.
• High aptitude for customer service and problem solving abilities.
• Progressive experience reviewing and interpreting contracts (event agreements and vendor contracts).
• Must have strong attention to detail, organization and time management skills.
• Progressive experience managing part-time or full-time staff members.
• Excellent communication skills, both written and verbal.
• Highly proficient in Microsoft Office products including Excel and Word. Working knowledge of Adobe Photoshop and Power Point.
• Ability to work nights, weekends and holidays.

The Guest Relations Department of Sports Authority Field at Mile High is hiring for the following part-time/seasonal positions for the 2013 Denver Broncos Season. Each position is vital to our operation and we are looking for qualified customer-service oriented candidates to fill positions. All of these positions require a willingness to assist and approach guests and a friendly sense of service, making our Guest Relations team A MILE ABOVE THE REST !!!.

Specific positions and responsibilities include:

• Parking Attendants positions are the point of sale for all cash parking in the stadium parking lots. You will be selling parking stalls to vehicles as they enter the lots, providing a receipt for each transaction, and being accountable for all revenues collected. You should be able to provide guests with accurate stadium information and directions. Excellent customer service skills are required. You must be able to commit to working all home football games/events deemed mandatory by SMC Management.  This position requires the applicant to submit to a credit check.

• Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.
   

The Guest Relations Department of Sports Authority Field at Mile High is hiring for the following part-time/seasonal positions for the 2013 Denver Broncos Season. Each position is vital to our operation and we are looking for qualified customer-service oriented candidates to fill positions. All of these positions require a willingness to assist and approach guests and a friendly sense of service, making our Guest Relations team A MILE ABOVE THE REST !!!.

Specific positions and responsibilities include:

• Ushers will provide assistance to guests in each section as well as watching over their area to ensure the safety of fans. Ushers are expected to interact with guests, get to know the season ticket holders in their section, and be able to provide assistance to anyone that might require assistance, whether it be finding their seat location, trouble with other fans, or directions to another portion of the stadium. Excellent customer service skills are required.  You must be able to commit to working all home football games/events deemed mandatory by SMC Management.
   
• Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.

Position Profile:  Part Time Environmental Cleaner

Department:  Stadium Services

Reports to:  Stadium Services Manager

Job Summary: Cleaners are responsible for maintaining the cleanliness of the building in which they work by performing various cleaning duties. Duties and hours may vary. A cleaner may be responsible for any or all of the following tasks.

ESSENTIAL ACCOUNTABILITIES:
1. Restrooms: Cleans and disinfects sinks, countertops, toilets, mirrors, floors, etc. Replenishes
bathroom supplies. Polishes metalwork, such as fixtures and fittings.
2. Floors: Sweeps, mops, vacuums, floors using brooms, mops and vacuum cleaners. Other floor
work may be required such as: scrubbing, waxing and polishing floors.
3. Break rooms / Kitchenettes: Cleans and disinfects sinks, countertops, tables, chairs, refrigerators, etc. Replenishes break room supplies.
4. Dust: Dusts furniture, equipment, partitions, etc.
5. Trash: Empties wastebaskets and recyclables and transports to disposal area.
6. Office Duties: Cleans rugs, carpets, and upholstered furniture, using vacuum cleaner.  Washes walls and woodwork. Wash windows, door panels, partitions, sills, etc.
7. Professional Appearance:  All applicants must maintain a professional appearance.

 
COMPETENCIES:

1. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills.
2. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS:

1. Walk and stand
2. Climb
3. Bend forward
4. Kneel down
5. Push and pull objects
6. Lift and/or move up to 25 lbs, sometimes over shoulder.
7. Repetitive bending and lifting of items
8. Repetitive arm  movements
9. Complete work off ladders

EXPECTATIONS:

• Reports to work each day and on time, and works extra hours when needed.
• Employee must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).
• Provides excellent level of customer service to both internal and external customers.
• The employee must be able to determine the neatness, accuracy and thoroughness of the work assigned.
• If required to travel for business: maintains a valid driver’s license and good driving record.
• Must undergo and pass a back ground check.
• Must be approved by Management
 

NO PHONE CALLS PLEASE

Position Profile: Sports Field Manager/Head Groundskeeper

Department: Stadium Operations

Reports to: Director of Facilities

Job Summary:  Responsible for all aspects of growing and maintaining all game and practice playing surfaces   for the Kansas City Chiefs Football Club in world-class condition. 

ESSENTIAL ACCOUNTABILITIES 
1. Develop, implement, maintain and periodically update annual plans for growing natural turf at Arrowhead Stadium, The University of Kansas Hospital Training Complex and the Chiefs training camp facility at Missouri Western State University.
2. Manage the set-up of the playing field for all NFL games as well as other special events at Arrowhead.  (i.e. concerts, exhibits and soccer matches)
3. Lead and direct grounds crew staff in order to maintain the playing and practice fields in optimal condition for playability, visibility and safety.
4. Maintains green spaces in and around Arrowhead Stadium and The University of Kansas Hospital Training Complex.
5. Possess and lead staff based on a solid understanding of the appropriate NFL operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.

COMPETENCIES
1. Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
2. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively. Show flexibility in problem solving.
3. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.
4. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications- Writes clearly and informatively.
6. Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.
7. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
8. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
9. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS
1. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
2. Perform manual labor for extended periods, often under unfavorable weather conditions.
3. Must be able to walk long distances.
4. Must be able to lift/carry objects weighing 50+ lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
1. Bachelor’s Degree or equivalent desired.
2. At least 10 years experience in turf management and growing natural sports fields.
3. Expert knowledge of turf science and various cultivars of turf-grass
4. Understand and work from general instructions, specifications, blueprints, sketches and preventative maintenance schedules.
5. Management and experience in maintaining irrigation systems.
6. Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility and governed by state and federal law.
7. Experience maintaining artificial sports fields.
8. Proven success at leading and motivating a team of staff.
9. Experience working with professional or college sports required.
10. Experience in professional or college football strongly preferred.
11. Experience operating heavy equipment related to the turf grass industry.      
 

NO PHONE CALLS PLEASE

Position Profile: Head of Safety & Event Security 

Department: Stadium Operations

Reports to: Director of Event Operations
 
Job Summary: Responsible for developing and managing life safety plans and programs for Arrowhead Stadium as well as 24/7 facility security and event day safety, security and traffic operations. 

ESSENTIAL ACCOUNTABILITIES
 1. Develop, implement, maintain and periodically update life safety management plans, incident and evacuation plans for the Club and Arrowhead Stadium.  Ensure all full time, part time and event day staff are knowledgeable of these plans and understand their roles in the execution of these plans.
2. Manage the 24/7 facility security operation for Arrowhead Stadium and The University of Kansas Hospital Training Complex. 
3. Responsible for traffic planning for all events including Chiefs home games, corporate and social events and other major stadium events.  Oversees toll plaza, traffic and parking staff and coordinates multi-modal transportation planning with local agencies.
4. Consults with events department to develop and implement safety and security plans and corresponding event security staffing templates for every event at Arrowhead Stadium.
5. Works closely with Team Security Manager to ensure a seamless overall security plan and operation.
6. Administers and manages computerized incident and event reporting system (ISS).
7. Schedules event day security staff with contract security provider.

COMPETENCIES
1. Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
2. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
3. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.
4. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications- Writes clearly and informatively.
6. Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.
7. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
8. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
9. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS
1. Must be able to work extended hours; consistently active and walking
2. Must be able to walk long distances.
3. Must be able to lift/carry objects weighing 20+ lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
1. Bachelor’s Degree or equivalent
2. At least 5 years management experience in the safety and security field including management of event day staff.
3. Willing and able to work a varied schedule at times to include evenings and weekends during stadium events.
4. Experience in developing and implementing life safety and incident/emergency plans required.
5. Experience in traffic and parking operations preferable
6. Experience managing cash handling employees and/or operations preferable
7. Ability to motivate and communicate effectively with staff and peers.
8. Must be able to communicate clearly and concisely.
9. Possess excellent organizational skills.      
 

NO PHONE CALLS PLEASE

 Summary: Assist in a wide range of jobs to help in the overall execution of game day activities during the Miami Dolphins season at Dolphin Stadium.   (Note this position is only for Dolphins game days and other events as assigned)

CORE RESPONSIBILITIES:

• Assist with all in-game activities as it relates to special events obligations
• Arrive early on game days to set up the Grand Plaza
• Oversee and operate interactive game zone for kids
• Assist with set up and break-down of events
• Other tasks and duties as assigned
   

REQUIREMENTS:

• Must commit to entire Miami Dolphins home schedule and potential home playoff games.
• Must have a friendly, outgoing attitude 
• Customer service and event experience is a plus

Typically, your duties are over by halftime; however this is not always the case. Additionally, you will be provided with lunch and plenty of water throughout the day.

Occasionally, help is needed at other Dolphin and Stadium events. Event staff will be scheduled on a first-come first-serve basis for extra work.

The Minnesota Vikings are seeking a Facilities/Maintenance Apprentice at Winter Park, our corporate offices and practice facility in Eden Prairie, Minnesota.  This position will begin in June for the upcoming 2013 football season, with potential for full-time once the season comes to a close.  This Apprenticeship will offer a good mix of hands-on experience and the opportunity to experience and learn the operations of an athletic facility (not a stadium).  Winter Park consists of a professional office setting, locker room, weight room, athletic training facilities (hot tub, treatment pools, etc), full kitchen/cafeteria and an indoor field house.  We are seeking an ambitious, team player who is eager to learn.

The duties of the apprenticeship will include:

·        Boiler, HVAC and backup power generator unit preventive maintenance; managing and monitoring HVAC automation system

·        Performing craft services such as plumbing, electrical, HVAC and miscellaneous repair work, minor carpentry and painting

·        Assist with capital expenditure projects such as, purchase and installing of tables, chairs, office furniture, carpeting, RTU’s and other general construction

·        Performing various cleaning duties in the building and field house including emptying trash receptacles, spot cleaning carpets and walls, and cleaning windows

·        Provide administrative support – updating spreadsheets, creating documents, data entry

·        Delivery of parcels and company equipment

·        Replacing light bulbs and ballasts as needed

·        Replacing equipment filters, belts, lubricants, chemicals and other related expendables

·         Makes inspections and observations regarding potential mechanical problems

·        Responding to trouble and emergency situations and performs tasks necessary for the wellbeing and protection of the property and occupants

·        Responds to service calls for coaches and staff

·        Schedule and coordinate inspections for fire suppression system and kitchen exhaust/hood cleaning

·        Miscellaneous duties related to events; chair/table set-up, clean-up, etc.

·        Other miscellaneous duties as assigned

This is a full-time (40+ hours per week) paid apprenticeship.  The ideal candidate will have a 2 or 4 year degree in Athletic Building Maintenance, Industrial Management, HVAC or a related program, or be enrolled and taking courses in a directly related program.  Knowledge of principles, methods, tools, equipment and terminology of facility maintenance and building construction required.  Prefer candidates with CPO and Forklift Certifications.  Apprentice must be reliable, honest, dependable, punctual and have strong customer service skills

Special Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Must be physically capable of moving about on construction work sites and under adverse field conditions; must be able to climb ladders, work from scaffolds, protect work areas, bend, stoop, carry, and lift.

Qualified applicants should apply through Teamworks.  No phone calls please.

The Minnesota Vikings are accepting applications for an Athletic Turf Internship for the summer 2013 turf season.  The Internships will run from May 2013 to August 2013 or May 2013 to the end of the growing season (December 2013).  This internship includes all aspects of professional football field maintenance at the Viking’s Winter Park practice facility in Eden Prairie, Minnesota and may include projects at our Training Camp in Mankato, MN or Mall of America Field located at the Metrodome in Minneapolis, MN.  The scope of work will include, but is not limited to: sodding, mowing, overseeding, irrigation management, fertilization, field layout, painting and topdressing.

Job Description:

• Intern will perform landscape maintenance including; mowing, fertilizing, trimming, weed management, irrigation and pruning
• Intern will operate small landscape machinery including lawnmowers, trimmers and other miscellaneous equipment
• Intern may perform general maintenance to landscape equipment – filling gas, change oil/fluids and adding lubricants
• Intern may perform other facility and building maintenance as needed
• The turf internship may require working long hours, including weekends

Required education/skills:

• Experience/education in turfgrass management as it relates to athletic fields
• Excellent communication skills
• Ability to work independently
• The Intern must be able to lift up to (at least 50 lbs.) and operate heavy machinery

Qualified candidates may apply online at www.vikings.com
 

The Oakland Raiders are hiring multiple individuals to bring onto the game day staff! Positions will include Box Office Assistant, Club Gate Supervisor, Season Ticket Service Assistant, Gate Ticket Supervisor, and other various positions dealing with ticketing operations and the interaction with our Season Ticket Holders.




Requirements:

• Must have a strong customer service background.
• Must be available for ALL Oakland Raider home games (VISIT Raiders.com for full schedule)
• Team player, positive attitude, uses good judgment, and presents a professional image.
• Ability to stand for an extended period of time and adapt to any given changes.
• Ability to work with little supervision and think quickly on your feet.
• A current e-mail account is required.
• Must pass a background check.

Box Office Assistant: Box Office Assistants will be stationed in the Oracle Arena Box Office on game day to deal with issues and problems dealing with will-call pick-up and other issues related to fans having ticketing problems (non Season Ticket Holders).

Description of duties:

• Validate patrons who do not have proper identification on game day.
• Re-print tickets for patrons who have forgotten or lost their tickets.
• Other various tasks related to ticketing problems or game day issues.
• Previous experience with Archtics is preferred.

Club Gate Supervisor: Club Gate Supervisor will be positioned within the entrances to our premium seating locations assisting in the validation of club seat holders and suite guests. Other duties will include assisting with the relocation of American Disabled Act (ADA) seat locations in your area. Other duties will also be included.

Description of duties:

• Assist stadium security and management in the verification of premium and club guests.
• Deal with problems that arise in regards to seating concerns in our club seating areas.
• Be available resource for Season Ticket Holders with any problems or concerns they have.

Season Ticket Service Assistant: Season Ticket Service Assistants will be positioned at both of our season ticket service offices on game day and provide any assistants required by Season Ticket Holders. The ability to provide exceptional customer service and solve problems in a quick efficient manner are vital to this position.

Description of duties:

• Interact with Season Ticket Holders and assist with normal problems associated with game day (ticket re-prints, relocation of seats, and purchase of additional seats).
• Be prepared to answer any questions Season Ticket Holders may ask about special events or programs happening on game day.
• Must be able to work in a quick, efficient manner in a high stress environment.
• Previous experience with Archtics is preferred.

Gate Ticket Supervisor: Gate Ticket Supervisors are positioned at the main gates of the Coliseum and are positioned to verify and provide seat checks to patrons who are denied entry.
Description of duties:

• Interact with patrons who are denied entry into the Coliseum.
• Provide customer service and collect relevant information from patron about their tickets.
• Quickly use resources to prove the validity of tickets in question and then communicate this information back to patron.
• Previous experience with Archtics is preferred

The Tampa Bay Buccaneers are seeking Training Camp Assistants to work within the Special Events & Game Operations department in conjunction with the Team Operations department for the duration of Training Camp in Tampa. The position will start in mid-July and go through mid to late August. Training Camp Assistants are paid a stipend and receive room & board.

The Training Camp Assistant will be responsible to:
• Assist in the execution of Camp logistics including but not limited to Camp set-up the week before Camp opens and load-out when Camp breaks.
• Coordinate and execute accreditation with the accounting department, VIP Guest Arrivals, Check-In and VIP Hospitality to include area set-up/breakdown, décor, and dining room prep as well as manage giveaways and concession sales.
• Support all needs related to Fan Service; including player autograph sessions, giveaways and promotions, manage setup and execution of interactive inflatables, activities, and display areas as well as elements geared toward young fans.
• Help coordinate and run daily on-field Junior Gatorade Training Camp sessions for youth & charitable groups.
• Support Football Operations and Coaching Staff with locker room set-ups/deliveries, player mail, charting plays, play book assembly, video and video drops, office needs, cool down and nap areas, and drug testing support as requested.
• Manage round-the-clock transportation shuttle service between Team Hotel and Team Headquarters, as well as any and all other shuttle needs/errands as requested per Football Ops.
• Coordinate all airport transfers for players/scouts/special guests.
• Support other departments’ Training Camp needs on a daily basis or as needed (Community Relations, Guest & Member Relations, Partnerships, Marketing, Food & Beverage, Training, Travel, and Cheerleading).
• Execute all Training Camp experiences for attendees, from setups and takedown to facilitating VIP Days, Season Pass Member Days, Military, Alumni, and Luxury Suite Holders along with other designated days.
• Coordinate and execute all event needs relating to the Stadium Night Practice occurring during Camp as well as other team functions as requested, in addition to helping with some season game day operations and team travel preparations.
• Assist with upper management programs, initiatives, and events as needed.
• Manage the Team Operation’s Camp office at the team hotel and support all hotel needs (including player/coach arrivals/departures and luggage transfers, load-in/load-out, beverage stations and in-room beverage service, signage, décor, player lounge, daily schedule distribution to all sleeping rooms and oversee nightly Snack set-ups).
• All other duties as assigned.

The ideal candidate should have:

• A valid driver’s license and a clean driving record.
• The flexibility to work long hours.
• The ability to lift up to 50 lbs.
• The ability to perform in a professional manner in a fast paced and changing environment.
• A passion to excel and lead.

Due to the amount of interest in this position, only applications recieved through teamworkonline will be considered for the position. No phone calls please.

Summary:
The Washington Redskins are currently seeking a Guest Services Representative at FedExField.   A FedExField Guest Services Representative must promote a positive and professional image at all times. He or she is responsible for ensuring that all guests enjoy their time at the stadium. The Guest Services Representatives is a source of information for our guests, the first line of defense against unruly fans, and acts as our eyes and ears within the stadium.  This position reports to the Area Level Captain.

Essential Duties and Responsibilities:

• Greet guests as they access their section
• Be pro-active in providing assistance to all guests with the highest level of customer service and hospitality
• Check tickets and control access into sections/areas
• Provide guests with basic information about the team and stadium
• Be the first line of defense against unruly fans
• Enforce FedExField, Redskins, and NFL rules, regulations and policies.
• Identify problems when/before they occur
• Receive and quickly act upon requests or complaints from guests.
• Provide immediate assistance to guests in the event of an accident or injury
• In the event of an emergency, assist in emergency procedures.

Requirements:

• Ability to be friendly and courteous, regardless of the situation
• Effective verbal communication skills
• Have strong interpersonal skills and be able to provide excellent customer service and hospitality
• Maintain a professional appearance
• Ability to stand for long periods of time, walk long distances, and climb stairs
• Must be a team player who is able to work well in a fast paced environment
• Must be available to work all Redskins home games, major special events, and two predetermined training dates

Preferred:

• Previous experience as an usher or in customer service

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization and you meet the requirements listed above, please apply.

NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.
 

OVERVIEW
The Washington Redskins uphold the highest level of Best Practices set by the National Football League concerning Security, Fan Behavior and Guest Services. This Base Operator position is directly responsible for any person that enters stadium property from the time they arrive to the time they leave. We are The Most Fan Friendly Stadium in the World.

 DUTIES

• Will be responsible for obtaining information from various departments and inputting the information into the computer software data base
• This position will learn the functions of other departments and log incidents as they occur during an event properly and accordingly
• The position will also be responsible for answering the Gameday Hotline for guests and providing information such as directions to the stadium, locations of hospitality and other information as described in the employee handbook
• Other duties as assigned.

REQUIREMENTS

• High school diploma and/or prior dispatch or stadium operations experience a plus
• Must have excellent data entry (80 WPM preferred) and reporting skills
• Ability to stand, walk, or sit for extended periods of time
• Must possess excellent interpersonal skills and diplomacy, work well with others; establishing and maintaining effective relationships with fellow employees and supervisors
• Strong oral communication skills
• Works well under pressure, remaining calm yet tactful when required
• Must be observant and have the ability to think clearly in emergencies; giving accurate instructions and information to others
• Must have the ability to multi- task in a fast paced environment
• Must maintain reliable transportation
• Must be able to pass a background investigation screening.

**Must have the ability to work flexible hours, including weekdays, weekends, holidays and evenings. Attendance at ALL home games plus a special event on May 25th is mandatory. Must be available minimum 5.5 hours prior to every game time.**
If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume.

NO PHONE CALLS PLEASE.  We are an Equal Opportunity Employer.

The Washington Redskins are seeking responsible individuals to join our security force on a Part Time basis. The right individuals will provide general security throughout FedExField Stadium 24 hours a day on non-event days event days-special assignments). Shifts include days, evenings and majority weekends/overnights.

Duties include, but are not limited to the following:

• Monitor surveillance cameras and fire alarm system in Stadium.
• Maintain visitor logs and issue passes to visitors entering the Stadium.
• Provide general security by foot and mobile patrol to deter unlawful entry.
• Investigate and document incidents occurring in the Stadium.
• Secure and unlock various doors inside the Stadium.
• Conduct searches of all packages entering and leaving the Stadium.

Qualifications/Requirements:

• High School diploma or equivalent.
• Must be 21 years of age.
• Professional image.
• Must be available for all major events and be flexible with scheduling.
• 2 years of security experience preferred.
• Strong interpersonal communication skills and able to interact with the public.
• Good physical condition able to stand for long periods of time and work in various climates.
• Ability to lift up to 40 lbs.
• Pass background investigation and drug testing.
• Pass oral interview process.

If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume to gamedaystaff@redskins.com and put SECURITY in the subject line.

We are an Equal Opportunity Employer.