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Finance: Financial/Data Analyst
Director, Customer Data & Analytics - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities: 

Develops, analyzes, and monitors new, routine, and ad hoc reports. Provides analytical support when compiling and reporting information.

Develops forecasting models to help determine probable outcomes for many areas of the business including, but not limited to, attendance, concession purchases, parking, individual game demand, marketing ROI, member retention, and lead prioritization.

Collaborates and works effectively with all departments to establish reliable and meaningful reporting standards.

Compiles weekly executive sales summaries and forecasts of season tickets, suites and corporate sales for use by senior management and department heads.

Tracks ongoing ticket sales and historical comparisons of all teams in the NFL. Provides periodic reports showing performance against industry standards.

Serves as an information resource to ticket operations and ticket sales on historical data and ticket forecast and pricing models.

Provides quantitative support for membership programs, at-risk scorecards, and retention analytics.

Supports the marketing and marketing partnership teams in the creation, deployment and analysis of customer research efforts.

Provides analysis and benchmarking against league performance thresholds.

Other related duties and responsibilities as assigned from time to time

Qualifications:

Bachelor’s Degree required; MBA preferred. Background in Business Administration with emphasis in Statistics, Finance, Economics, or Mathematics preferred

Strong knowledge of regression analysis and other statistical methods required

Experience creating pricing models preferred

Outstanding analytical and problem-solving skills

High proficiency with Excel required, including ability to build complex spreadsheet models, run pivots, macros, v-lookups and other advanced functions

Experience with statistical software packages (SAS, SPSS, r)

Strong work ethic and high intellectual curiosity

Strong ability to work well with co-workers and supervisors in a team environment

Able to work flexible hours including evenings, weekends and holidays


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