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Current available jobs in Sales & Marketing:


» 2014 Guest Relations Game Day Staff - Carolina Panthers (Charlotte, NC)
» Suite Services Manager - Chicago Bears (Chicago, IL)
» Inside Sales Representative - Cleveland Browns (Cleveland, OH)
» Seasonal Wholesale Customer Service Representative - Dallas Cowboys Merchandising (DFW Airport, TX)
» Part-Time Customer Service Representative-Retail - Dallas Cowboys-Dallas Cowboys Merchandising (Dallas, TX)
» Ticket Office Manager - Indianapolis Colts (Indianapolis, IN)
» Senior Account Executive, Corporate Partnerships - Jacksonville Jaguars (Jacksonville, FL)
» Account Manager, Ticket Sales - Jacksonville Jaguars, LLC (Jacksonville, FL)
» Fan Communications & Loyalty Coordinator - Kansas City Chiefs (Kansas City, MO)
» Customer Relations Seasonal Representative - Kansas City Chiefs (Kansas City, MO)
» MEMBERSHIP DEVELOPMENT ASSOCIATE - Miami Dolphins (Miami Gardens, Fl)
» Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)
» 50/50 Raffle Ticket Seller - Pittsburgh Steelers (Pittsburgh, PA)
» Sales Coordinator - Tampa Bay Buccaneers (Tampa, FL)
» Special Events & Game Operations Conversion Crew - Tampa Bay Buccaneers (Tampa, FL)
» Coordinator, Sponsorship Marketing & Activation - USA Football (Indianapolis, IN)
» Manager, Business Development - USA Football (Indianapolis, IN)
» Part-Time Sales Representative - Washington Redskins (Landover, MD)



Sales & Marketing: Client Relations/Customer Service
2014 Guest Relations Game Day Staff - Carolina Panthers (Charlotte, NC)

Note: When you apply for this job online, you will be required to answer the following questions:

1. yes/no I am available to work all Carolina Panthers HOME Games and other stadium events.
2. yes/no I am interested in the Ticket Taker Team Member.
3. yes/no I am interested in the Elevator/Access Control Team Member.
4. yes/no I am interested in the Escalator Team Member.
5. yes/no I am interested in the Crowd Attendant Team Member
6. yes/no I am at least 18 years old


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Sales & Marketing: Hospitality Management
Suite Services Manager - Chicago Bears (Chicago, IL)

Position:  Suite Services Manager

Reports to: Director of Suite Sales and Service

Summary/General Description:  The Suite Services Manager is responsible for the development, fulfillment, execution and overall service management for Suite holders at Soldier Field. In addition, the Manager will work closely with the sales teams (Suites, Tickets and Corporate Sales) throughout the renewal and new sales process.

Duties and Responsibilities:

  • Develop and manage a first-class service program for all premium seating partners, clients and ticket holders ensuring the activation of all benefits and service initiatives. 

  • Serve as day to day contact for all Suite Partners and Zurich Skyline Suite Clients.

  • Manage Suite Services budget.

  • Activate all general and individual Suite Partner and Zurich Skyline Suite Client benefits; including alumni player appearances, away game trip planning, food & beverage credit tracking, gifting strategies, pregame sideline credential allocation, post-game press conference attendance and client luncheons.

  • Execute all Suite Partner and Zurich Skyline Suite Client events; such as Draft Party,  Suite Partner Kickoff Luncheon/Ticket Pick-up, Suite Partner & Zurich Skyline Suite Client Appreciation Event, Father’s Day with the Bears, Training Camp, and BBQ with the Bears.

  • Cultivate strong relationships with current clients to ensure overall customer satisfaction, return on objectives and positive renewals.

  • Work closely with the Events & Entertainment and Partnership Activation departments to plan and complete the annual away game Partner Trip.

  • Support the sales team through Suite tours, presentations and renewal meetings. Serves as a back-up on Suite tours and/or sales presentations.

  • Collaborate with SMG, Soldier Field’s management company, on the “Right of First Refusal” program for Suite Partners and Skyline Suite Clients for all events at Soldier Field.  Secure Suite locations, invoicing, collecting payments and contracts, and distribute all tickets and parking to clients.

  • Work with SMG and internal constituents to fulfill presale opportunities.

  • Serve as the contact for ARAMARK with regards to Suite Partner expectations and feedback, menu and pricing recommendations, Suite Tasting event, F&B credits and special services.

  • Supervise gameday staff of 20 people facilitating interviewing, hiring, training, attendance, payroll, uniforms, scheduling, position placement/gameday responsibilities and end of year evaluations.

  • Supervise all operations on gameday including Suite management office and gameday staff.

  • Create and send all special external offers to applicable premium seating accounts.

  • Liaise with the Ticket Sales & Services department for ticket requests and invoicing for United Club Seat Discretionary Season Tickets and Consignment Tickets. 

  • Process all Super Bowl ticket requests from Suite Partners and work with Ticket Office to fulfill obligations and individual requests.

  • Manage new Suite Partner Program involving welcome packet and obtaining information pertaining to Suite signage, framed logos, phone service and Primary and Administrative Contacts.

  • Follow-up on all gameday related issues in the United Club and Suite area.  This includes working specifically with Sportservice and SMG to correct and improve areas of concern.

  • Coordinate Suite Partner Touchdown Service Program, “touching” each Suite Partner and Zurich Skyline Client at least seven times each the year. 

  • Create and distribute Executive Suite, Premier Suite and Zurich Skyline Suite Gameday Guides every week before a home game.

  • Work with Partnership Activation to fulfill sponsor obligations as it relates to their Suite and Zurich Skyline needs.

  • Handle payment deposits and tracking related to tickets, parking and events in Archtics database.

  • Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in Business, Hospitality, Marketing or related field.

  • Minimum of 3 - 5 years of relevant experience in sports/entertainment hospitality, events, or marketing.

  • Ability to develop outstanding internal and external relationships. Provides superior customer service.

  • Possess excellent, professional communication skills, including written and oral correspondence.  This includes the ability to establish a rapport with others and build strong interpersonal relationships with a variety of personalities.

  • Strong time management, organizational and problem solving skills.

  • Must be able to effectively work in a fast-paced environment and demonstrate the ability to juggle multiple competing tasks and projects while keeping key constituents in the loop. 

  • Able to work non-traditional hours, in non-traditional settings.

  • Demonstrated ability to work independently, use good judgment and decision making skills. 

  • Computer skills including Microsoft based applications, including Word, Excel, CRM Dynamics and PowerPoint. 

  • Must be dependable, flexible and able to adapt to a variety of situations.

  • Must be an enthusiastic and have a proactive mentality.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.  CBFC is an Equal Opportunity Employer


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Cleveland Browns (Cleveland, OH)

Overview: There are plenty of ways to “get your foot in the door” within the sports industry. But there is only one way to kick down the door and start your career! The Cleveland Browns Inside Sales team offers sales professionals the training, coaching, and environment to establish a successful career in professional sports.

The Cleveland Browns, under the ownership of Jimmy Haslam and the leadership of President Alec Scheiner, have established one of the most dynamic sales teams in professional sports. With newly renovated offices at the Berea practice complex and record growth in ticket sales over the last two years, the Browns are setting the standard in sports industry sales.

Members of the Inside Sales Program receive comprehensive training enabling them to sell a full menu of products including Season Tickets, Group Events, Suites, and Browns Hospitality. The Browns primary focus is to develop and promote the industry’s top performers from within Inside Sales and build successful careers in the sports industry.

Description: Inside Sales Representatives work 40 hours per week and are responsible for 100 outbound calls each day. New business calls are intended to set appointments at the Browns newly renovated practice complex as well as make sales over the phone with a full menu of ticket products. In addition to day-to-day responsibilities, Inside Sales Representatives attend one networking event each week as well as team promotional events. Game-day responsibilities include prospecting at sales tables, servicing client accounts, and other duties as assigned.

 Expectations:

  • High energy and positive attitude
  • Act as a role model within and outside the Cleveland Browns organization
  • Desire for learning and professional development
  • Strong work ethic with a competitive approach to exceeding goals and expectations
  • Meet department productivity standards

Essential Duties and Responsibilities:

  • Contact current and past customers and qualified sales leads to generate new sales
  • Ability to sell and up-sell, including but not limited to: season ticket plans, Browns hospitality and suites, as well as group packages
  • Responsible for working on a computerized ticketing system
  • Mail ticket orders and product information
  • Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
  • Perform other duties as assigned

Experience, Education and Licensure:

  • Bachelor’s Degree
  • Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
  • Excellent communication skills (verbal and written) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:

  • Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
  • Must have excellent communication skills, good grammar, voice and diction
  • Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
  • Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.


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Sales & Marketing: Client Relations/Customer Service
Seasonal Wholesale Customer Service Representative - Dallas Cowboys Merchandising (DFW Airport, TX)

SEASONAL WHOLESALE CUSTOMER SERVICE REP
JOB DESCRIPTION

The Wholesale Seasonal CSR is responsible for providing superior customer service to wholesale customers of Dallas Cowboys Merchandise. This position supports the Wholesale Account managers with data entry, account maintenance, and communication with our customers. This position reports to the Wholesale Customer Service Manager.

Job Duties:

• Order entry under strict deadlines. Accuracy and organization is key to getting all goals met in a timely manner.
• Double checking all deadline orders to ensure the proper items were entered along with the correct colors and sizes.
• Handle incoming calls from customers with questions about their orders, requesting return authorization numbers, or looking for available inventory.
• Running daily product availability reports to use when placing orders, answering questions, or when trying to replace other out of stock items on current orders.
• Be knowledgeable of the product that the Dallas Cowboys offer.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Perform other functions and activities as directed by the Customer Service Manger.

Qualifications:

• High school diploma or GED required
• Prior customer service experience required
• Basic computer skills required
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Able to work 8:30am-5:30pm, Monday-Friday


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Sales & Marketing: Client Relations/Customer Service
Part-Time Customer Service Representative-Retail - Dallas Cowboys-Dallas Cowboys Merchandising (Dallas, TX)

The Customer Service Representative - Retail is responsible for providing superior customer service in our fast-paced, call center environment with the ability to keep information and tasks organized while multi-tasking. This position is an outstanding opportunity for a detail-oriented team player with a positive, enthusiastic, and customer-focused attitude. The Customer Service Representative - Retail reports to the Retail Customer Service Manager and will be part of an overall Call Center team.
 
Job Duties:

- Assist internet/catalog customers with questions via e-mail, telephone, system “Live Chat” and mail
- Provide sales support through cross-selling and up-selling products
- Follow-through with customer inquiries and requests/ document and record efforts in the process
- Ensure that our customer receives superior service
- Provide resolution to customers through communication and problem-solving skills
- Work effectively within a team-oriented environment
- Answering phones, functioning on the computer and providing customer assistance
- Order processing, issue resolution, selling ability, return processing
- Perform other functions and activities as directed by the Retail Customer Service Manager

Qualifications:


- High school diploma or equivalent required, college degree preferred
- 1-2 years customer service experience required, preferably in a high-volume call center
- Foreign language skills are a plus (Spanish preferred)
- Excellent computer skills and typing abilities with a high degree of accuracy
- Experience with internet research
- Independent and driven to create “Wins” from difficult and challenging situations
- Communication skills via phone, follow-up/documentation, conflict resolution and interpersonal
- Able to maintain a high level of energy and enthusiasm
- Able to simultaneously manage a high level of detail across multiple projects
- Flexibility to work a non-traditional schedule (to include days, evenings and weekends)


Pay rate minimum of $10/hr. Up to 20 positions available.
 


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Sales & Marketing: Ticket Sales Management
Ticket Office Manager - Indianapolis Colts (Indianapolis, IN)

JOB TITLE:                  Ticket Office Manager

DEPARTMENT:             Stadium

REPORTS TO:              Event Manager

POSITION SUMMARY:  This position is responsible for the supervision of the day-to-day functions of the Ticket Office.  Accountability is to the Event Manager.

DUTIES: 

·         Work with promoters to create a manifest for events.

·         Order/audit tickets through the ticket vendor, if applicable.

·         Work with TicketMaster on building events in system.

·         Liaison with promoters for ticket needs.

·         Print promoter holds and comps.

·         Reconcile daily seller sheets, credit card functions, overage/ shortage reports.

·         Assist in database/spreadsheet maintenance for large mail-in order events.

·         Process mail orders.

·         Perform treasurer duties for various events.

·         Make sure capacity and pricing is correct.

·         Organize event day procedures instructing sellers on all duties.

·         Monitor customer service needs; answer incoming calls with event information.

·         Generate post event reports.

·         Make recommendations related to hiring, firing or other changes in employee status.

·         Train, Supervise and direct Asst. Ticket Office Manager, Bookkeeper and Sellers in daily responsibilities.

  • Other duties as assigned by Event Manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have excellent organizational, written and oral communication skills and the ability to work with minimal supervision and provide direction to staff. Must have the ability to interact positively with the public, clients, peers and subordinates. Must have the ability to meet deadlines and make critical decisions in a fast paced dynamic environment.

EDUCATION/EXPERIENCE:

Associate’s degree (A.A.) or equivalent from two-year college or technical school; and/or minimum of five (5) – to - seven (7) years related experience and/or training; equivalent combination of education and experience.

KNOWLEDGE, CERTIFICATES, LICENSES, REGISTRATIONS:

·         TicketMaster event ticketing system

·         Microsoft suite skills

 

SUPERVISORY RESPONSIBILITIES:

This position will involve supervision of 2 staff members plus up to 30 part-time, on-call staff.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

This position requires frequent sitting and repetitive finger movement with repetitive twisting or pressure involving wrists or hands plus oral/auditory communication. Occasional standing, walking and climbing of stairs expected.

Candidates interested in applying for this position should submit a resume and cover letter to the Capital Improvement Board -  Human Resources office, 100 S. Capitol Ave. Indianapolis, IN 46225, no later than November 7, 2014.


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Sales & Marketing: Corporate Sponsor
Senior Account Executive, Corporate Partnerships - Jacksonville Jaguars (Jacksonville, FL)

SUMMARY
The role is responsible for generating new business revenue through prospecting potential partners, developing and presenting innovative sponsorship packages, relationship building, collaboration, and closing new business utilizing a consultative approach to meeting the needs of our partners.

JOB DUTIES
•Research, prospect and establish leads – via direct phone contact, networking, organizations and industry events – for corporate relationships
•Qualify leads and develop a strategy to close new and existing business in a timely manner
•Preparing and presenting proposals to corporate decision makers
•Negotiate key business terms and contracts with partners
•Collaborate with assigned Corporate Partnerships Account Management team to ensure fulfillment of contracts
•Collaborate with other departments within the organization on corporate partner-related programs including operations, community affairs, ticket sales and marketing

JOB QUALIFICATIONS
•Bachelor’s Degree; Master’s Degree preferred
•5-10 years of professional sports team sponsorships
•Experience in media sales including TV, radio and digital media preferred
•Demonstrated negotiation skills and ability to effectively manage multiple initiatives simultaneously
•Prior history of demonstrated sales success
•A positive team member that displays a passion for their craft, an openness to learning, and superior work ethic
•Excellent oral and written communication skills, coupled with strong presentation skills
•Experience using sales apps including, The List and Hoovers.
•Experience using Microsoft CRM.

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have experience using CRM?
2. Yes/No: Do you have experience with the List and Hoovers?
3. Yes/No: Are you willing to relocate to Jacksonville, Florida?
4. Yes/No: Do you have 5-10 years of sponsorship sales experience with a professional sports team?
5. In 100 words or less, describe the last sponsorship deal you closed and the impact it had on the business.
6. In 100 words or less, please describe the most impactful deal you were a part of in the last year.


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Sales & Marketing: Ticket Sales
Account Manager, Ticket Sales - Jacksonville Jaguars, LLC (Jacksonville, FL)

Summary:

Account Manager, Ticket Sales is responsible for generating new season ticket and group sales, managing existing accounts and staffing Jaguars events. It is the Account Manager, Ticket Sales responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of each customer.

Job Duties
• Responsible for selling full menu of ticket products including, season ticket packages, group tickets and nightly suite options
• Generating prospects through cold calling, networking and face-to-face appointments
• Manage assigned season ticket account to ensure renewal and provide exceptional customer service
• Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the team
• Maintain computerized records of all touch points with clients and prospects in CRM system and Archtics ticketing system
• Work assigned sales, promotional and team events during games and outside normal business hours

Job Qualifications
• Undergraduate degree
• Excellent communication skills, both written and verbal
• Strong work ethic and drive to excel
• Commitment to work as long and hard as necessary to achieve personal and company goals, including game days and outside events
• Strong time management and organizational skills
• Demonstrate ability to work independently and to self-motivate
• Knowledge and passion for sales

Skills:
• Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
• Personal Accountability - Not afraid to make tough decisions, gains input from others and moves decisions forward in the organization; accountable for actions.
• Results Oriented-Drives the team and the organization for results in order to improve bottom line performance
• Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
• Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/ No Do you have an undergraduate degree?
2. Yes/ No Are you willing to pay to relocate to Jacksonville, FL if necessary?
3. What is your total compensation expectation? (must provide response)
4. Yes/No Are you proficient in MS Office products (Word, Excel, Access and Outlook)?
5. Yes/No Are you willing to work weekends and long hours?
6. Yes/No Do you have sports sales experience?
7. Please describe in detail your relevant sports sales experience.


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Sales & Marketing: Database Marketing/Analytics
Fan Communications & Loyalty Coordinator - Kansas City Chiefs (Kansas City, MO)

Position Profile: Fan Communications & Loyalty Coordinator     

Department: Fan Experience

Reports to:   Fan Insight & Analytics Manager

 

Job Summary: Responsible for the execution of email communication and loyalty program.  This position will assist with the creation and development of email marketing campaigns and loyalty program fulfillment along with cataloging and reporting results.

ESSENTIAL ACCOUNTABILITIES

·         Coordinate and execute email communication to Season Ticket Members, fans and guests of Arrowhead Stadium. The execution of the email communication includes but is not limited to:

o   Maintaining the communication calendar to ensure messages are being sent to the right recipients at the optimal time.

o   Executing all aspects of the communication process including list segmentation, email design, email messaging, email deployment and campaign analytics.

o   Coordinating and fulfilling cross-departmental communication requests from Corporate Partnerships, Customer Relations, Marketing, Ticket Sales and Ticket Operations.

o   Managing direct marketing messages for various department

o   Maintaining the integrity of the Chiefs brand as it relates to design and verbiage.

o   Analyzing data gleaned from electronic communication solution and put into practice key findings to achieve optimal results.

o   Calculating return on campaign for sales messages.

o   Continuing research into optimization strategies to increase conversion rates.

·         Execute the day-to-day management of the loyalty program to best serve as an avenue to strengthen engagement with fans.  The execution of the loyalty program includes but is not limited to:

o   Maintaining a fresh, up-to-date website

o   Overseeing the fulfillment of prizes, experiences and redemptions

o   Ensuring point allocation is completed in an efficient and correct manner

o   Coordinating the marketing of the loyalty program as it relates to email, social media and other Chiefs websites

o   Assisting with various departments’ initiatives as it relates to the loyalty program and the loyalty website.

o   Keeping on top of trends in the loyalty realm and bringing new ideas to the table

o   Analyzing program to understand return on investment and overall engagement impact.

COMPETENCIES

·         Written Communications- Writes clearly and informatively.

·         Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.

·         Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.

·         Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

·         Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

·         Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

·         Bachelor’s degree and a minimum of 2 years relevant work experience

·         Extensive experience with Microsoft Dynamics CRM

·         Extensive experience with an email marketing solution

·         Knowledge of HTML

·         Involvement with loyalty program fulfillment

·         Excellent computer skills

·         Must possess the ability to coordinate multiple projects

·         Helpful, friendly and patient attitude

·         Strong oral and written communication skills

·         Ability to translate technical information to a lay audience

·         Strong writing, revising, editing and proofreading skills

·         Excellent interpersonal skills

·         Ability to accurately record information

·         Great attention to detail

·         Possess excellent time management and organization skills

·        Experience with Archtics a plus

NO PHONE CALLS PLEASE!

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have at least 2 years relevant work experience?
2. Yes/No: Do you have experience with an email marketing solution?
3. Yes/No: Do you have experience with Microsoft Dynamics CRM?


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Sales & Marketing: Client Relations/Customer Service
Customer Relations Seasonal Representative - Kansas City Chiefs (Kansas City, MO)

Position Profile: Customer Relations Seasonal Representative

Department: Customer Relations

Reports to: Customer Relations Representative


Job Summary: Entry-level position responsible for fielding incoming communication for the Customer
Relations Department. Seasonal program is 40 hours a week and is slated to run up to 6 months.

ESSENTIAL ACCOUNTABILITIES
• Field and respond to all forms of inbound communication coming into the Customer Relations Department.
• Provide exceptional customer service to all fans and guests not limited to attendees of Chiefs games and special events.
• Follow up on communication as necessary.
• Track all communication in CRM.
• Assist with communication on gameday including the text messaging program.
• Assist with special projects as needed.

COMPETENCIES
• Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
• Written Communications- Writes clearly and informatively.
• Analytical - Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
• Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
• Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS
• Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
• Bachelor’s degree
• Excellent computer skills
• Helpful, friendly and patient attitude
• Strong oral and written communication skills
• Excellent interpersonal skills
• Ability to accurately record information
• Experience with Archtics and/or Microsoft Dynamics a plus
• Experience in customer service a plus
 

NO PHONE CALLS PLEASE!

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have experience with Archtics and/or Microsoft Dynamics CRM?
2. Yes/No: Do you have previous experience in customer service?
3. Yes/No: Are you able to work weekends?
4. Yes/No: Do you have strong oral and written communication skills?


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Sales & Marketing: Ticket Sales
MEMBERSHIP DEVELOPMENT ASSOCIATE - Miami Dolphins (Miami Gardens, Fl)

Summary: The Miami Dolphins are seeking a motivated individual who is determined to be the next leader on the business side of the sports industry. This individual will be developed under the best entry level sales training program in the NFL. This program offers up to 12 months of continuous training. Throughout the program the Membership Development Associate will be responsible for driving new business revenue through the sales of season tickets, partial plans, group tickets, and premium inventory via face to face sales appointments, phone calls and networking events. This position focuses on equipping our associates with the necessary skills to obtain a senior level position and is a feeder system for our senior staff sales positions.

Essential Functions:

  • Meet or exceed yearly sales goals
  • Meet or exceed daily outbound call and appointment expectations  
  • Prospect potential full season, partial season and group ticket clients through daily phone calls and emails. 
  • Adhere to department guidelines in relation to call volume, prospecting and productivity 
  • Help maximize renewal business and maintain a high level of customer service to new and existing clients
  • Continually work to train and develop sales skills
  • Consistently enter client data into CRM system throughout the sales process to aid in information sharing between sales and service personnel
  • Represent organization at various networking and/or offsite community events promoting ticket sales
  • Facilitate special projects as assigned
  • Additional related duties as assigned

Essential Requirements:

  • A strong desire to start a career with the best foundation and sales training program in the NFL. A high level of professionalism, competitiveness, work ethic, positive attitude and an eagerness to learn and develop the necessary sales skills to become a selling superstar.
  • Candidate should possess excellent time management and organizational skills in order to effectively manage a large volume of accounts
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate must possess highly professional verbal and written communication skills
  • Ability to handle heavy outbound/inbound phone volume
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • College Degree preferred or equivalent work experience
  • Previous sales and/or customer service experience preferred 
  • Archtics ticketing system and Microsoft CRM experience preferred
  • Strong written and oral communications skills
  • Bilingual (English/Spanish) a plus but not necessary 
  • The ability and desire to work flexible hours including evenings, weekends and holidays 
  • Background check and drug screening will be conducted.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

Interview Process:

Individuals selected for interviews will be asked to complete an interview over the phone or via Skype. Following the first round of interviews select candidates will be asked to interview face to face at the Miami Dolphins front office. 

About This Application:
It is strongly recommended you include a video elevator pitch in your application. Be sure to state:

  • Your Name
  • Your School
  • Graduation Date
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

How to upload an elevator pitch:
http://www.teamworkonline.com/upload_your_video_pitch.cfm

**We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your long term goals and how will starting in our Inside Sales Program best position you to achieve those goals?
2. Why sports sales?
3. In 100 words or less what excites you the most about being accepted into the Membership Development Program?
4. Please copy and past the URL to your video elevator pitch here.


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Sales & Marketing: Ticket Sales
Ticket Sales Account Executive - New Orleans Pelicans (Metairie, LA)

If you are an experienced, driven sales performer and have a passion for sports this may be the career for you. The New Orleans Pelicans are seeking passionate, committed, and enthusiastic sales people to join our high energy staff and become a leader in the sports and entertainment industry. This position is for a full time Account Executive who has demonstrated the skills and knowledge needed to exceed weekly and monthly sales goals.  The ideal candidate must be a competitive, experienced sales professional who leads by example, possesses the ability to develop strong relationships, maintains a professional attitude and maximizes opportunities.  We are looking for people that want to have a career in sports sales and want to take their career to the next level with a winning organization.  We are looking for people to join our team and take the role of the lead new business generator in the sales department in the areas of full season tickets and partial plans including: floor seating, club seating, and luxury suites. 


IDEAL CANDIDATE:
• Aggressive, competitive and self-confident
• Passionate about sales and sports
• Highly-motivated with a desire to be successful
• Comfortable on the phone
• Strong communication and computer skills
• Desire and willingness to learn
• Open to feedback and constructive criticism
• Detail-oriented and organized - able to multi-task
• Prior ticket sales experience with a desire to take it to the next level


COMPENSATION:
• Full-Time position - Competitive salary plus commission
• Benefits


Applications must be submitted through TeamWork Online. Please do not mail resumes to the Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Pelicans to check the status of your application. When applying, please be sure your updated contact information is provided.


Note: This position was originally posted on the NBA Team Jobs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the NBA Team Jobs employment site.

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Sales & Marketing: Consumer Promotions
50/50 Raffle Ticket Seller - Pittsburgh Steelers (Pittsburgh, PA)

JOB SUMMARY

The Pittsburgh Steelers are looking for employees to work at the 50/50 Raffle during each home game..

DUTIES:

Use a kiosk to sell raffle tickets or walk around the stadium to sell the tickets using a handheld device.

Responsible and held accountable for all cash sales throughout the night, reconciling the devices correctly throughout the game.

QUALIFICATIONS:

Prior sales experience is strongly preferred, but not required

Available to work all/majority of Steelers home games (preseason, regular season, playoffs), working a flexible schedule including evenings and weekends; a season schedule can be found here: http://www.steelers.com/schedule-and-events/season-schedule.html

Must have exceptional oral communication skills.

Must be 18 years or older


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Sales & Marketing: Ticket Sales
Sales Coordinator - Tampa Bay Buccaneers (Tampa, FL)

DUTIES & RESPONSIBILITIES:

•Provide primary administrative support to Director of Group Sales and Group Sales Managers

•Generate letters, collateral, and any other information/correspondence on behalf of the ticket sales department for internal and external purposes, including mass mailings, e-mail blasts, event invitations, flyers

•Assist in coordinating all ticket sales-related events and promotions for Buccaneers home games, ensuring proper communication at all levels.

•Create and generate reports on all promo codes created by Sales department as well as providing accurate records for accounting

•Track and fulfill all Group Leader Benefits working directly with Group Account Executives

•Provide group scoreboard messages to Entertainment and Production Department along with a list of largest groups for each game

•Help in planning and executing all department driven events and outings including but not limited to, group leader parties, prospecting events, ticket sales and service events

•Serves as main contact and coordinator for any outside sales events (e.g. Trade Shows, Street Fairs)

•Serve as main point of contact with creative services team as it relates to all Basecamp projects and briefs seeing projects through from start to finish

•Facilitates all in-game entertainment functions for Sales Department such as pre-game tailgates, captains, field visits, etc.

•Create and generate any and all reports on a pre-determined basis as requested by the Director of Group Sales

•Perform all other duties as assigned

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree preferred

• 1 year of event planning experience preferred • Proficient in Adobe Acrobat, Photoshop, and InDesign preferred

• Excellent organizational and time management skills; proven ability to handle high volume of detailed work, handle multiple assignments and continuously prioritize tasks

• Proficient computer skills including experience with MS Office product (Archtics Ticketing Systems preferred) • Proven excellent interpersonal skills; approachable demeanor.

• Flexible to work long and irregular hours including holidays and weekends


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Sales & Marketing: Event Operations/Management
Special Events & Game Operations Conversion Crew - Tampa Bay Buccaneers (Tampa, FL)

The Special Events & Game Operations Conversion Crew will assist with various aspects of special events and game operations, including but not limited to, the items enumerated here.  This position is a part-time, hourly role.  The Special Events & Game Operations Conversion Crew reports to the Special Events & Game Operations Coordinator.

The responsibilities of the SPECIAL EVENTS & GAME OPERATIONS CONVERSION CREW will include:

• Implement the set up and breakdown of all special events and home games as directed by the Special Event & Game Operations Coordinator, in accordance with the vision of the event lead.
• Attend training as required to cultivate a high standard of safety and quality in event execution procedures.
• Dispensing, ordering and maintaining event supplies and equipment both owned and rented as assigned by the Special Event & Game Operations Coordinator.
• Fulfilling the distribution of credentials, wristbands, food vouchers, parking passes and game tickets to game day staff/contributors as requested by the Special Event & Game Operations Coordinator.
• Researching services and suppliers as needed for special events, game day and department necessities.
• Process event paperwork including purchase orders and other event requests.
• Carrying out office duties including filing and maintaining the orderliness of the office and storage spaces.
• Carry out tasks as assigned involving game day and event preparation, assistance, and wrap up.
• Assisting the Special Events & Game Operations Managers and Director as needed.


The ideal candidate for the SPECIAL EVENTS & GAME OPERATIONS CONVERSION CREW should have:

• The ability to work quickly while maintaining a high level of accuracy and order in the completion of all tasks.
• The capability to prepare for and prioritize assignments, meeting all deadlines.
• Professionalism of every interaction in person and through all forms of correspondence.
• Attentiveness to detail throughout all assignments and transactions.
• A work ethic that is collaborative, innovative, resourceful and durable.
• The dependability to handle responsibilities autonomously and find resolution in varied circumstances.
• Clear communication with superiors and colleagues throughout all assignments, especially when assisting with urgent situations.
• The aptitudes to effectively create, revise, read and analyze documents including production outlines, timelines and diagrams.
• A clear and valid driver’s license.
• Physical Demands:  HIGH.  This position calls for a great deal of physical exertion – operating pirate ship equipment, moving supplies and equipment, receiving deliveries, storing inventory, setting up and tearing down tables, signage, pipe and drape, bunting, flags, sails, etc.
• Proficiency in Microsoft Office, Word, Excel, and PowerPoint.


BACKGROUND

• Experience in Hospitality, Event Production, Sports Management or Recreation for a minimum of 2 years.
 


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Sales & Marketing: Sponsorship Services/Activation
Coordinator, Sponsorship Marketing & Activation - USA Football (Indianapolis, IN)

Job Summary: The Senior Coordinator, Sponsorship Marketing & Activation serves the corporate partnerships/business development department and is responsible for activating sponsorship programs, managing digital and social media as part of sponsorship activations, servicing clients, and maintaining positive relationships with USA Football’s existing corporate partners. The right individual will lead sponsorship activation accounts and be the primary lead with their assigned USA Football sponsors.  In additon, this person will oversee USA Football's two major grant programs.

Qualifications:
Education: Bachelor’s degree is required.

Experience: 1-3 years of experience in in client management in sponsorship marketing and activation.

Skills: Knowledge of the current sponsorship landscape including sponsorship sales and activation methods and trends is necessary. Proficiency in Microsoft Office products, especially PowerPoint, is necessary. Experience with digital media or social media is preferred. Ability to work independently and lead programs and relationships is required.

Duties and Responsibilities:

• Serve as the primary lead on assigned sponsorship accounts.
• Build and lead in-depth activation plans for sponsors and monitor execution of sponsor contracts.
      o Work with USA Football’s marketing, digital, communication, social media and events departments to build out sponsorship programs and activations
      o Proactively develop programs and promotions to create added value for partners as well as assuring each partner sees a positive ROI
      o Develop quarterly reports for sponsors tracking the success of their partnership
      o Coordinate end of year reviews with partners to determine new objectives and activation plans
• Build case studies of successful sponsorships
• Plan USA Football’s annual sponsorship summit
• Actively participate in the sponsorship renewal process
• Act as the day-to-day contact for USA Football’s various grant programs
• Lead the marketing and implementation of USA Football’s grant programs (equipment grants and field building grants).
     o Manage a full-time grants program summer intern

Notes:
• Based out of USA Football’s office in Indianapolis.
• Employees receive full benefits and paid time off.

 All employees must pass a background screening and provide professional references.

Please, no phone calls or emails regarding this posting.
Phone calls and emails cannot be returned.

About USA Football

USA Football, the sport’s national governing body in the United States, leads the game’s development, inspires participation and ensures a positive experience for all youth, high school and adult amateur players. USA Football's leading program is Heads Up Football - a program which teaches coaches, parents and players how to play better, safer football. USA Football delivers hundreds of football training events annually to support its mission. USA Football is the exclusive youth football development partner of the NFL and each of its 32 teams. America’s sole member of the International Federation of American Football (IFAF), USA Football manages U.S. national teams for international competition. The non-profit, Indianapolis-based USA Football was endowed by the NFL Youth Football Fund.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Does your cover letter or resume specify your specific experience that meets the requirements stated above? Please include specific examples of proven success and results.


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Sales & Marketing: Sponsorship Services/Activation
Manager, Business Development - USA Football (Indianapolis, IN)

Job Summary: USA Football is searching for an innovative sponsorship marketing professional who has proven success in designing and producing sponsorship activation programs, maintaining positive relationships with corporate partners and assisting in the creation of new sponsorable programs and assets for potential partners.

Qualifications:
Education: Bachelor’s degree is required.

Experience:  5 years of experience in sponsorship activation; account management or project management, preferably with an agency.

Skills: Knowledge of the current sponsorship landscape including sponsorship sales and activation methods and trends is necessary. Proficiency in Microsoft Office products, especially PowerPoint, is necessary. Ability to work independently and lead programs and relationships is required.

Duties and Responsibilities:

Activation and Management

  • Inspire and drive innovation within the sponsorship department
  • Lead and oversee fulfillment and activation for all sponsorship accounts - work with current partners to maximize and evolve their sponsorship activation plans
  • Work with USA Football’s regional managers, marketing, and events teams to find unique ways to incorporate current partners into USA Football programs and events
  • Work with the sponsorship department to refine and evolve the sponsorship activation processes including but not limited to client documentation and client communication
  • Develop quarterly reports for sponsors tracking the success of their partnership and coordinate end of year reviews and produce end of year recaps for partners
  • Build sponsorship case studies
  • Manage two-person sponsorship marketing and activation team

Administrative Duties

  • Develop Sponsorship/Business Development Operations Plan annually
  • Manage Business Development budget

New Business/Development

  • Work with sponsorship department to target, prospect and pitch potential corporate partners (approximately 10% time spent on sales; 90% spent on sponsorship fulfillment)

Notes:

  • Based out of USA Football’s office in Indianapolis
  • Employees receive full benefits and paid time off
  • All employees must pass a background screening and provide professional references

Please, no phone calls or emails regarding this posting.
Phone calls and emails cannot be returned.

About USA Football

USA Football, the sport’s national governing body in the United States, leads the game’s development, inspires participation and ensures a positive experience for all youth, high school and adult amateur players. USA Football's leading program is Heads Up Football - a program which teaches coaches, parents and players how to play better, safer football. USA Football delivers hundreds of football training events annually to support its mission. USA Football is the exclusive youth football development partner of the NFL and each of its 32 teams. America’s sole member of the International Federation of American Football (IFAF), USA Football manages U.S. national teams for international competition. The non-profit, Indianapolis-based USA Football was endowed by the NFL Youth Football Fund.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Does your cover letter or resume specify your specific experience that meets the requirements stated above? Please include specific examples of proven success and results.


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Sales & Marketing: Ticket Sales
Part-Time Sales Representative - Washington Redskins (Landover, MD)

The Washington Redskins are seeking highly motivated, energetic professionals to join their Ticket Office on a part-time basis as a Ticket Sales Representative.

This position will report to: Sales Manager

Job Responsibilities:

  • Makes outgoing calls to customers and prospects relating to various ticket marketing initiatives
  • Updates accounts on the Archtics Ticketing System
  • Assist with the collection process of accounts
  • Participates in various sales events as assigned
  • Support the Ticket Office as needed

Job Requirements:

  • Bachelor’s degree preferred
  • Minimum of one (1) year of customer sales experience
  • Experience with Archtics Ticketing System a plus
  • Prior ticket sales experience with a pro-sports organizations/teams a plus
  • Excellent written and oral communication skills
  • Strong customer service and interpersonal skills
  • Assertive, competitive, passionate and goal oriented
  • Strong work ethic and a desire to build a career in sales
  • Possess a friendly, professional and confident demeanor
  • Experience with Microsoft Excel, Word and PowerPoint
  • Excellent time management and organizational skills required

Compensation:
Hourly pay + commission

Hours per week:
Preferred 28 hours per week

If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please apply now. No relocation costs shall be covered.

The Washington Redskins are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO I have experience in sales
2. YES/NO I have previously applied/interviewed for this position
3. YES/NO I live in the MD/DC metro area


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