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Current available jobs in Sales & Marketing:


» PART TIME - Seasonal Ticket Sales - Arizona Cardinals Football Club (Glendale, AZ)
» Sales Consultant - Cincinnati Bengals (Cincinnati, OH)
» Business Data Architect and Integrity Specialist - Cleveland Browns (Berea, OH)
» Digital Marketing Manager - Cleveland Browns (Berea, OH)
» Group Sales Account Executive - Cleveland Browns (Cleveland, OH)
» Manager, Corporate Partnership Activation - Cleveland Browns (Berea, OH)
» Manager, Group Sales - Cleveland Browns (Berea, OH)
» Membership Services Representative - Cleveland Browns (Berea, OH)
» Jaguars Fan Experience Representative - Jacksonville Jaguars (Jacksonville, FL)
» Director of Guest Services - Los Angeles Chargers (Carson, CA)
» Guest Services Representative - Los Angeles Chargers (Carson, CA)
» PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)
» Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)
» Membership Development Associate - Miami Dolphins (Miami Gardens, FL)
» Marketing Partnerships Manager - Minnesota Vikings (Minneapolis, MN)
» Marketing Partnerships Manager - Minnesota Vikings (Minneapolis, MN)
» Guest Services Coordinator - Minnesota Vikings (Minneapolis, MN)
» Premium Services Coordinator - Minnesota Vikings (Minneapolis, MN)
» Sponsorship Activation & Marketing Manager - Pro Football Hall of Fame (Canton, OH)
» Guest & Member Relations Manager - Tampa Bay Buccaneers (Tampa, FL)
» Corporate Partnerships Representative - The Oakland Raiders (Alameda, CA)
» Event Sales and Marketing Coordinator - USA Football (Cranbury, NJ)
» Marketing Director - USA Football (Indianapolis, IN)
» Corporate Hospitality Coordinator - Washington Redskins (Ashburn, VA)
» Ticket Office, Game Day - Washington Redskins (Landover, MD)
» Account Executive (Part-Time) - Washington Redskins (Landover, MD)


Sales & Marketing: Ticket Sales
PART TIME - Seasonal Ticket Sales - Arizona Cardinals Football Club (Glendale, AZ)

Description Summary: The Arizona Cardinals are seeking highly-motivated and dedicated sales candidates looking to perform within a work environment of an NFL Ticket Sales Office. The primary responsibility is to generate full season and group ticket sales.

This position will report to the Sr. Director, Ticket Sales.

Job Responsibilities:

• Prospect potential full season and group ticket clients through daily phone calls and email leads
• Actively prospect and research new sales leads
• Serve as a positive representative of the Arizona Cardinals Organization
• Provide excellent customer service and generate repeat business and referrals
• Work in tandem with the Ticket Operations department to establish a seamless transition from customer sales to account service
• When necessary, support Ticket Operations with service needs

Skills and Attributes:

• Highly and self motivated with a desire to be successful
• Excellent verbal communication skills
• Ability to organize and prioritize tasks
• Positive attitude and great work ethic
• Ability to work well within a team environment
• Flexibility to work weekends and nights

Experience and Education:

Bachelor's Degree
Minimum of 2-yrs professional sales experience
Ticketmaster and CRM knowledge preferred but not required
Bilingual a plus

There is no relocation compensation for this position.

Compensation: Hourly pay/plus commission
Hours per Week: Preferred 24-28 hours per week

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO I have experience in cold calling.
2. YES/NO I have experience in sales.
3. Are you bilingual? If so, what language?


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Sales & Marketing: Ticket Sales
Sales Consultant - Cincinnati Bengals (Cincinnati, OH)

Sales Consultant – Cincinnati Bengals

Description:

The Cincinnati Bengals are seeking competitive and motivated individuals that can function in a team environment to join our Insides Sales Program. The Sales Consultant reports to the Manager, Inside Sales and participates in a six-month sales development program that is geared towards training and development while preparing entry-level candidates for the next step in their Sports Business Career. The team will receive extensive ticket sales training with a strong focus on developing the essential skills to become a leader in the sports industry. The sales training will benefit both the individual’s short-term and long-term career growth.

Responsibilities:

·         Generate revenue through the sale of new Season Ticket Memberships, Mini-Packs, Group outings and            Party Suites to Cincinnati Bengals home games at Paul Brown Stadium

·         Meet and exceed 100 daily outbound calls

·         Set face-to-face appointments and book stadium tours to prospective clients

·         Gameday duties include: visiting prospects, providing customer service at our sales tables and/or                    answering inbound phone calls

·         Present self in a professional manner, and show an ability to interact with all levels of the organization

·         Represent the Cincinnati Bengals organization at off-site community events promoting Bengals ticket               opportunities

Qualifications:

·         Bachelor’s degree from a four-year accredited college or university required

·         Sports industry and/or sales experience preferred

·         Desire to start and grow a career in the sports ticket sales industry

·         Must be team-oriented and able to work well in a team environment

·         High-energy level, self-motivator

·         Ability to function in a fast-paced environment

·         Willingness to engage in a high volume of outbound calls

·         Strong communication skills and the ability to effectively deal with a wide range of people

·         Proficient with Microsoft Office Applications

·         Availability to work flexible hours including nights, weekends and holidays


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Sales & Marketing: Database Marketing/Analytics
Business Data Architect and Integrity Specialist - Cleveland Browns (Berea, OH)

PVL – Business Data Architect and Integrity Specialist

Degree:

Bachelor’s degree – computer science or other data-related field

Required Qualifications:

Skills:

  • MS SQL Server, Relational Database Design/Development (2 years of experience preferred)
  • Strong command of T-SQL Programming language (DDL,DML)
  • SQL Server Reporting Services
  • Experience with application development/other programming experience
    • VB.NET
    • JSON
    • Web Services

Practical Experience:

  • Ability to create database objects (Tables, Views, stored procedures, functions) using t-SQL
  • Strong understanding of data structure & storage
  • Ability to work with raw data from many different formats and structure it into SQL Server
  • Strong attention to detail in very complex workflows and data structures, ability to verify accuracy of numbers and fix issues that lead to data inaccuracies
  • Work independently to complete tasks as assigned, but also have a team-player attitude and work well with others
  • Ability to think intuitively and creatively about how data is managed and how it applies to solving business problems
  • Demonstrated ability to effectively communicate technical aspects to non-technical employees from staff level to C-level management
  • Ability to document and organize technical tasks, programs and procedures

Desired Qualifications:

Skills/Experience:

  • Strong knowledge of Microsoft Excel
  • Experience with R statistical software
  • Experience working for a client in a consulting-type environment (communication, completing deadlines, determining and executing technical needs based on non-technical discussions)
  • Ability to understand overall impact projects have on the business and be able to build those projects from the ground up
  • Microsoft Certifications a plus

Immediate Resource Duties:

  • Structure and storage of data from multiple sources into SQL server environment
  • Monitor data feeds, detect & repair inconsistencies
  • Automate existing data processes & workflows in SQL Server or other business applications

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience with database or software development


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Sales & Marketing: Digital/New Media Sales
Digital Marketing Manager - Cleveland Browns (Berea, OH)

We are searching for a candidate with at least 5 years of professional experience in digital project management, digital marketing or digital strategy.  This position will be responsible for coordinating the successful planning, execution and reporting of digital and marketing campaigns. This position will work closely with the Sr. Director, Digital and Marketing Manager.

Internal Campaign Management:

  • Serve as project manager to ensure coordinated execution of marketing campaigns (web, mobile, social, radio, TV, etc)
  • Track project schedules and create project plans
  • Assist in development of campaigns including Draft Night, Fan Fest, Training Camp, Orange & Brown Scrimmage, ticketing initiatives, TV programming, etc.
  • Develop campaign reports and recaps
  • Manage the club’s activation of NFL league-wide marketing initiatives
  • Collaborate with Marketing Manager on maintaining year-round marketing calendar
  • Assist with analytics reports using Omniture and Google Analytics
  • Assist with Google Adwords and paid social media campaigns

Corporate Partnership Campaign Management:

  • Manage cross-platform digital sponsorship campaign fulfillment and reporting
  • Manage banner ad and preroll video placement and fulfillment
  • Manage digital sponsorship inventory and projections
  • Execute proof-of-performance reporting for all campaigns
  • Assist with digital sponsorship ideation and package development

Marketing Communications:

  • Write and manage copy for radio/television advertising, ensuring tone and style are consistent with brand guidelines (reads, promos, commercials)
  • Work with Marketing Manager to track inventory and placement of advertising assets across paid and owned media channels (radio, television, digital, outdoor, print)
  • Assist with email marketing content
  • Execute various tasks on game days as needed

Requirements:

  • Bachelor’s degree with a minimum of 5 years of digital project management, digital marketing or digital strategy experience in an advertising agency or similar environment
  • Experience with digital analytics
  • Strong excel skills
  • Highly organized

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. The Browns are looking for an experienced, results-driven salesperson to join their team as a Group Sales Account Executive. This position is a full-menu ticket sales role, with a primary focus on driving Group Sales initiatives through themed events and traditional categories. The ideal candidate will have a proven track record of success in Group Sales and the ability to prospect and drive ticket sales in new premium areas at FirstEnergy Stadium.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Create, sell, and execute group events for every home game at FirstEnergy Stadium
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.
2. How much money have you generated on a yearly basis through group sales?
3. Why are you right for this position?


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Sales & Marketing: Sponsorship Services/Activation
Manager, Corporate Partnership Activation - Cleveland Browns (Berea, OH)

Summary Description:

The Manager, Corporate Partnership Activation, is responsible for the fulfillment, execution and overall management of many of the Team’s corporate partnerships, as well as a revenue goal tied to the retention/renewal and growth of these partnerships. The Manager will constantly work very closely with the partnership sales team throughout the new business process. The Manager must also have a thorough understanding of all aspects of the Corporate Partnership department’s overall operations, including (but not limited to) special event planning, community programs, signage management, media management, and executing/capturing case studies and best in class examples.  This individual must be very sales minded, as this position is a combination of both marketing and sales.

Duties: 

  • Gain keen understanding of the partner’s business, and their goals and objectives for their partnership with the Browns, and develop compelling marketing and activation programs to maximize the partnership value for the partner and Team
  • Manage partnership communications, including regular outreach calls/meetings, recap meetings and presentations
  • Further the renewal and partner growth efforts by fulfilling all elements within partnership deals, and consistently provide partners with new marketing opportunities that will help their business and generate incremental revenue for the team
  • Further the current and new business sales efforts by actively collaborating with the activation and sales group to identify revenue opportunities utilizing existing and newly-created partnership inventory (i.e., television, in-market promotions, social media, etc.)
  • Manage various projects or disciplines within the Corporate Partnerships department that will positively impact the entire team and their strategy for current and new partners.  Such disciplines could include community relations projects, social media strategies, maximizing our PR efforts, etc.
  • Represent the Team at various networking events and participate in other sales and community events, as defined by the Team
  • Build relationships with all decision makers and influencers of partnerships
  • Develop integrated marketing campaigns that have a strong focus on digital, mobile and social assets utilized by the Team

Qualifications:

  • 4-year college degree
  • Minimum 3-5 years of professional sports team sales and activation, and/or agency experience
  • Strong written and oral communication skills
  • Proficiency in Microsoft programs (including CRM)
  • Proficiency in InDesign, Prezi, and Photoshop preferred
  • Ability to think creatively and “outside of the box” as it pertains to developing marketing and activation campaigns for small, mid and large business partners
  • Ability to work weekends, nights and holidays as dictated by events or requirements

CONFIDENTIALITY REQUIREMENTS: This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.


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Sales & Marketing: Ticket Sales
Manager, Group Sales - Cleveland Browns (Berea, OH)

Job Summary:

The Cleveland Browns are looking for a results-driven sales leader to join their ticket sales team and play an instrumental role in evolving their group ticket sales efforts in the coming seasons. In this full-time position, you will be responsible to recruit, hire, train and develop a dynamic Group Sales team with a focus on creating, maintaining and increasing group ticket sales campaigns. In this management role you will act as a mentor by developing others professional and personal skills as well as your own. This full-menu position will also be responsible for season ticket, hospitality, and premium sales efforts as well.

Expectations:

  • Adhere to Cleveland Browns organization policies and procedures
  • Act as a role model within and outside the Cleveland Browns organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management skills with the ability to prioritize workload
  • Meet department productivity standards

Essential Duties and Responsibilities:

  • This is a leadership, mentoring and sales role
  • Recruit, hire, train and develop Group Sales team
  • Directly responsible for all revenue goals associated with Group Sales team
  • Directly responsible for personal sales goals set by the Director of Ticket Sales & Service
  • Develop and mentor Group Sales team’s professional and personal skills
  • Responsible for new business growth in season, premium and group sales
  • Implementation of sales training for new hires and current Group Sales team members
  • Develop sales strategies, procedures and processes for all Group Sales
  • Identify, explore and research new ticket sales opportunities
  • Set guidelines of expected daily output and accountability
  • Create sales contest to keep morale up and help generate revenue
  • Assist all ticket sales directors in creating ticket and revenue goals associated with the Group Sales team
  • Track and report all daily and weekly sales to the Director of Ticket Sales & Service
  • Ability to sell and up-sell - including but not limited to: season ticket plans, groups, browns hospitality, suites, suite rentals, partial plans, additional tickets to Season Ticket Holders, parking, etc.
  • Schedule and track hours of all Group Sales team members
  • Must have the ability to analyze and solve problems 
  • Perform other duties as assigned 

 Experience, Education and Licensure:

  • At least two to five years of successful marketing and ticket sales experience in the sports or entertainment industry preferred
  • Must be proficient in Microsoft Office (Word, Excel & PowerPoint)
  • Excellent communication skills (verbal and written) and active listening skills
  • Experience with training, hiring and development preferred
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:

Employee development and performance management skills; Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments; Ability to make evaluative judgments; Strong interpersonal and communication skills and the ability to work effectively with a diverse community; Ability to develop, plan, and implement short- and long-range goals; Ability to negotiate and manage contractual arrangements; Ability to analyze and solve problems; Ability to plan, organize, and implement a range of sales promotion programs and/or events.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.


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Sales & Marketing: Client Retention/Customer Service
Membership Services Representative - Cleveland Browns (Berea, OH)

General Description:

The goal of the Membership Services Representative is to exceed the expectations of all our Season Ticket Members and to create customer loyalty by providing superb customer service and building relationships through personal touchpoints.  Each Membership Services Representative is responsible for retaining and growing each Season Ticket Member’s investment every year. 

Responsibilities and Duties:

  • Responsible for securing each assigned Season Ticket Member Account’s annual renewal commitment by overcoming all objections associated with the renewal decision
  • Achieve overall retention goal on an annual basis as determined by the Director of Membership Services and the Vice President of Ticket Sales and Service
  • Develop and maintain relationships with assigned Season Ticket Members through a structured personal touchpoint plan, which includes but is not limited to: phone calls, emails, game visits, face-to-face appointments, and other special events.  
  • Identify additional revenue opportunities to reach yearly new business goals set forth by the Director of Membership Services
  • Quickly identify and resolve all Season Ticket Member-related issues as it pertains to both gameday and non-gameday experiences
  • Enter all pertinent client information into our CRM system for updating, reporting, and tracking purposes
  • Work in conjunction with the Premium, Season, and Inside Sales Teams to successfully transition all new accounts to the Membership Services Team
  • Effectively communicate all benefits and perks to consistently add value to the Season Ticket Membership

Qualifications:

  • Bachelor’s Degree
  • Minimum of 1-2 years of successful sales experience
  • Knowledge of Ticketmaster platform and Archtics is preferred
  • Experience with Microsoft CRM is preferred
  • Superior customer service and interpersonal skills
  • Excellent communication and organizational skills
  • Ability to work weekends, nights, and holidays as dictated by eve

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Sales & Marketing: Hospitality Management
Jaguars Fan Experience Representative - Jacksonville Jaguars (Jacksonville, FL)

JAGUARS FAN EXPERIENCE REPRESENTATIVE

 POSITION SUMMARY

The Fan Experience Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars.  The Fan Experience Representatives will report to the Senior Manager of Fan Experience.

POSITION DESCRIPTION

  • Deliver excellent customer service to each and every fan entering EverBank Field through utilization of the BE GREAT philosophy.

  • Welcome and assist fans entering the stadium

  • Provide accurate directions to seating sections and key attractions within EverBank Field and the surrounding areas

  • Assist with point of registration displays during game

  • Manage various Guest Services booth locations

  • Assist fans with any questions or issues that arise while at the stadium (including ticket-related issues)

  • Communicate to the Command Center or supervisory staff any issues that arise

  • Monitor concourse and seating areas during the game

  • Thank fans leaving the stadium

  • Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance

  • Perform individual duties as assigned

SCHEDULE

  • Available for two to three trainings during the summer

  • Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games

TO APPLY

Applications are being accepted via online submission only. To be considered for this position, apply no later than May 1, 2017.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you understand this position is for Jaguars game days only?
2. Yes/No: Do you live within 60 miles of EverBank Field?
3. Yes/No: Are you available to work all Jaguars games played at EverBank Field?
4. Yes/No: Do you have any customer service experience?
5. Yes/No: Do you have any experience using a radio/walkie talkie?


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Sales & Marketing: Client Relations/Customer Service
Director of Guest Services - Los Angeles Chargers (Carson, CA)

Summary:

The Director of Guest Services will manage a department that delivers exemplary customer service and fosters the ultimate fan experience for Season Ticket Members and the general public.  The Director of Guest Services reports directly to the VP - Ticket Sales & Services. 

Responsibilities for this position include, but are not limited to:

  • Manage all functions of the Guest Services Department involving approximately 6-10 employees and oversee day-to-day operations
  • Independently develop and implement comprehensive Guest Services policies and procedures
  • Hire, train and supervise departmental and game day staff
  • Establish and maintain high standards and protocols within Guest Services team to ensure an exceptional customer experience
  • Manage all aspects of customer service related to internal and external customers
  • Serve as the point of contact for Fan Code of Conduct program
  • Identify key drivers of fan satisfaction through measurement, tracking, research and analysis of guest data through various guest feedback mechanisms, including survey development
  • Formulate content for the Season Ticket Member e-Newsletter and annual Fan Guide
  • Ensures the team is continuing to deliver the highest in customer service by having a solid understanding of best practices in the industry

Minimum qualifications:

  • Displays strong leadership and personnel management experience with the ability to coach and motivate a large and diverse group of employees
  • Maintains professional and diplomatic written and oral communication skills with all employees and guests
  • Demonstrates a service-oriented attitude that reflects the high customer service standards of the Los Angeles Chargers
  • Ability to work an event-driven schedule, including weekend, evening and some holiday hours
  • Excellent verbal and written communication skills with ability to speak in front of large audiences
  • Exhibits strong attention to detail and ensures follow-up on all discussion items and/or reported concerns;
  • Holds people accountable and has strong organizational/project management skills

Requirements:

  • Bachelor's Degree preferred
  • Minimum 5 years guest services experience.
  • 3-5 years managerial experience
  • Proficient in Microsoft Office products as well as online survey tools
  • Proficient in Database/CRM systems
  • Prefer bilingual

No phone calls or emails please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Previous Guest Services Management Experience


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Sales & Marketing: Client Relations/Customer Service
Guest Services Representative - Los Angeles Chargers (Carson, CA)

Summary:

The Los Angeles Chargers are seeking a highly energized Guest Services Representative to be part of a premier guest services team. This position will be expected to provide exemplary customer service and support to Season Ticket Members and the general public.

Responsibilities for this position include, but are not limited to:

  • Field and respond to all inbound calls from Season Ticket Members and the general public
  • Participate in outbound call campaigns as required
  • Handle a high call volume of inquiries and requests
  • Field and log customer suggestions, comments and concerns
  • Maintain a working knowledge of company operations and ticket office policies and procedures to effectively field general questions
  • Communicate the policies and procedures to the customer in a friendly and professional manner
  • Resolve customer issues based on established policies and procedures
  • Maintain accurate database of season ticket accounts utilizing Archtics ticketing system and CRM systems
  • Maintain all client account data
  • Act as a Guest Services liaison during all Los Angeles Chargers home games and major Chargers events
  • Significant involvement in the season ticket renewal and upgrade process
  • Assist with various ticket office duties
  • Must be willing and able to work weekends, evenings and game days as required
  • Build an exceptional relationship with all Season Ticket Members
  • Other duties as assigned by management

Requirements:

  • Bachelor’s Degree preferred
  • Minimum 3 years guest services experience
  • Proficient in Microsoft Office products as well as online survey tools
  • Proficient in Database/CRM systems, MS Word, Excel, Outlook and basic computer skills

No phone calls or emails please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Previous Guest Services Experience


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Sales & Marketing: Ticket Sales
PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)

Overview: 

We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:

We are entering Phase 3 of our Stadium Project, where we will launch all new suites, a state of the art club level, and new luxury inventory. The Premium Sales Representative's primary focus will be prospecting local companies to set face to face meetings to dicuss the value of annual suite ownership.

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients.
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel that you will excel at selling suites?
2. Why do you love working in sales?
3. What is the toughest goal you've ever set for yourself?


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Sales & Marketing: Ticket Sales
Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)

Summary

Are you ready to start/grow your career in sports? Not only do we have one of the biggest sales and service teams in sports today but we are in the process of completing a 500 million dollar stadium modernization. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. As a member of the Miami Dolphins sales team, you are responsible for generating new business revenue through membership sales and long term suite leases. The Dolphins have seen a record growth in ticket sales over the past few years, owning the largest percentage increase in the NFL.

Major Responsibilities  

• Meet or exceed yearly and short term sales goals
• Focus on appointment setting, executing sales presentations and closing sales
• Set meetings with local decision makers of small businesses and large corporations
• The candidate will be accountable to certain levels of activity (calls and appointments)
• Candidate must be available to work a flexible schedule, including select weekends and holidays
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill with a “best in class” attitude

Knowledge, Skills and/or Abilities

• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Previous work experience with Microsoft CRM is a plus
• Prior sports or media sales experience is preferred
• Excellent customer service skills
• Ability to present sales material to large groups and clients

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university
• Proven track record of 1-2 years of high level sales success

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

About This Application:
It is strongly recommended you include a Youtube Video in your application. Be sure to state:

  • Your Name
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview: It’s time to start your career in sports. The sports industry is ultra-competitive, and one of the hardest parts of having a successful career is starting off on the right foot. Top performers always have a couple things in common: A will to win, a mastery of fundamental techniques, and coaches who encourage them to be great and push them to succeed. Our promise to you is an opportunity to develop all three.

Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. To learn more about Hard Rock Stadium, watch this video.

We live by “Attitude, Effort, Results,” and for the last two years we have focused on putting our people first and promoted forty-three (43) members of the program to full time sales positions throughout the sports industry.

Description: The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.

Expectations

·         40 hours per week

·         100+ outbound calls each day

·         Two (2) face to face appointments per day

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. In addition to selling face to face, you will be coached on how to complete sales over the phone, and as a full menu consultant, you will learn how to sell full season membership, group tickets, suites, and all of the Dolphins state of the art luxury products.

Candidates often ask us, “What’s the culture like?” With an on-site employee gym, catered lunch each day, and our very own coffee bar we pride ourselves on having a great culture. If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this April and June!


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Sales & Marketing: Sponsorship Services/Activation
Marketing Partnerships Manager - Minnesota Vikings (Minneapolis, MN)

The Minnesota Vikings are seeking a Manager of Marketing Partnerships.  This position will manage the execution and activation of significant partnerships below the Founding Partner level and assist in various special projects, while collaborating with all key stakeholders to advance the goals and priorities of the Minnesota Vikings organization and the Sales & Marketing department.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Manage and execute contractual elements within a portfolio of corporate accounts both flawlessly and a timely manner with a high level of attention to detail, while creating and offering added value opportunities

  • Work with cross-functional marketing team to develop, maintain and execute partner programs within the integrated marketing calendar

  • Review and understand all aspects of partner contracts; distribute all relevant information to appropriate internal departments/counterparts to ensure implementation and fulfillment

  • Create new opportunities to integrate partners with Vikings Entertainment Network (VEN) initiatives

  • Coordinate logistical elements of gameday activities within assigned partner accounts by working closely with the Events, Game Operations and VEN

  • Contribute to the creation and implementation of new ideas/opportunities that drive revenue and upsell opportunities

  • Responsible for tracking and communicating partner related expenses and inventory throughout the year

  • Provide solutions and concepts proactively to meet partner’s objectives and grow their business

  • Manage partner activation budgets including planning, building and allocating funds

  • Provide consistent communication and status updates to partners and the Vikings’ internal team

  • Work with internal marketing team and strategic partners as needed for planning and execution of partner programs/events

  • Conduct ongoing best practices research with other teams and venues as it relates to partnership activation 

  • Assist Activation and Sales teams with sales research and presentation development for prospective partners

  • Provide support for department staff and initiatives as needed

QUALIFICATION REQUIREMENTS:

  • 4-7 years of experience in sports sponsorship service/activation or related field
  • Bachelor’s degree
  • Experience activating integrated digital and social media partnerships preferred
  • Sports industry and team level experience strongly preferred
  • Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet deadlines
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, PowerPoint, InDesign and Adobe Illustrator
  • An effective communicator orally and written with excellent interpersonal skills
  • Extremely customer focused (with both external and internal clients)
  • Strong work ethic and the ability to be aggressive, polished and poised under pressure
  • Available to work extended hours including evenings, weekends, holidays and all home games

No phone calls please.

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • Ability to sit or stand for long periods of time

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Sponsorship Services/Activation
Marketing Partnerships Manager - Minnesota Vikings (Minneapolis, MN)

The Minnesota Vikings are seeking a Manager of Marketing Partnerships.  This position will manage the execution and activation of significant partnerships below the Founding Partner level and assist in various special projects, while collaborating with all key stakeholders to advance the goals and priorities of the Minnesota Vikings organization and the Sales & Marketing department.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Manage and execute contractual elements within a portfolio of corporate accounts both flawlessly and a timely manner with a high level of attention to detail, while creating and offering added value opportunities

  • Work with cross-functional marketing team to develop, maintain and execute partner programs within the integrated marketing calendar

  • Review and understand all aspects of partner contracts; distribute all relevant information to appropriate internal departments/counterparts to ensure implementation and fulfillment

  • Create new opportunities to integrate partners with Vikings Entertainment Network (VEN) initiatives

  • Coordinate logistical elements of gameday activities within assigned partner accounts by working closely with the Events, Game Operations and VEN

  • Contribute to the creation and implementation of new ideas/opportunities that drive revenue and upsell opportunities

  • Responsible for tracking and communicating partner related expenses and inventory throughout the year

  • Provide solutions and concepts proactively to meet partner’s objectives and grow their business

  • Manage partner activation budgets including planning, building and allocating funds

  • Provide consistent communication and status updates to partners and the Vikings’ internal team

  • Work with internal marketing team and strategic partners as needed for planning and execution of partner programs/events

  • Conduct ongoing best practices research with other teams and venues as it relates to partnership activation 

  • Assist Activation and Sales teams with sales research and presentation development for prospective partners

  • Provide support for department staff and initiatives as needed

QUALIFICATION REQUIREMENTS:

  • 4-7 years of experience in sports sponsorship service/activation or related field
  • Bachelor’s degree
  • Experience activating integrated digital and social media partnerships preferred
  • Sports industry and team level experience strongly preferred
  • Excellent organizational abilities to handle multiple tasks, establish priorities, and consistently meet deadlines
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, PowerPoint, InDesign and Adobe Illustrator
  • An effective communicator orally and written with excellent interpersonal skills
  • Extremely customer focused (with both external and internal clients)
  • Strong work ethic and the ability to be aggressive, polished and poised under pressure
  • Available to work extended hours including evenings, weekends, holidays and all home games

No phone calls please.

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • Ability to sit or stand for long periods of time

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Client Relations/Customer Service
Guest Services Coordinator - Minnesota Vikings (Minneapolis, MN)

SUMMARY: The Minnesota Vikings are looking for an individual to join their team to provide a winning fan experience!  The Guest Services Coordinator will help support a program that fosters the ultimate fan experience for all Vikings guests. Factors that contribute to the success of this role are: providing unmatched customer service, coordinating with Vikings stadium partners to ensure that service is consistent in all guest interactions, problem solving, exceeding expectations, and participating in training and supervising the Vikings Guest Services team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Provide the highest level of service and support establishing expectations for the Guest Services team.

  • Assist in developing, implementing and enforcing Guest Services standards for Vikings/U. S. Bank Stadium.

  • Resolve Guest related issues in an appropriate manner, track service issues to identify trends and service improvement opportunities.

  • Supervise approximately 10-30 part time Guest Services employees including the managing the selection process (recruiting and managing performance), managing the work environment to ensure maximum efficiency and productivity, scheduling, and incenting & rewarding performance.

  • Assist in developing and implementing training efforts with U.S. Bank Stadium partners.

  • Assist in managing Season Ticket Member accounts and providing world-class customer service to members.

  • Manage inbound and outbound calls, emails and in-person meetings related to Guest suggestions and complaints on a daily basis

  • Serve as the liaison with SMG (facility Management Company) to ensure high levels of service and quality related to U. S. Bank Stadium game day guest experience.

QUALIFICATION REQUIREMENTS:

  • Minimum 2 years of Guest Relations experience.

  • Bachelor’s Degree required.

  • Superior customer service ethic with high concern for co-worker and guest satisfaction.

  • Demonstrated ability to seek proactive solutions to problems and situations before and/or after they arise with little or no supervision.

  • Excellent communication skills including written, verbal and in-person training skills

  • Ability to work flexible hours including all home games, evenings, weekends and holidays.

  • Proficiency in Microsoft Office.

NO PHONE CALLS PLEASE

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • Ability to sit or stand for long periods of time
  • Ability to navigate stadium

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Premium/Suite Service
Premium Services Coordinator - Minnesota Vikings (Minneapolis, MN)

SUMMARY: The Premium Services Coordinator will support the Premium Seating Services and Operations team with initiatives geared toward Premium Seating client service, appreciation and retention.  This role will focus on building strong relationships with our premium clients by providing world class service.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Manages Premium accounts in Mystic Lake’s Club Purple regards to touch points, relationship building, gifting and event programs.

  • Work directly with service providers (SMG, Aramark, Ticketmaster, etc.) to maintain superior service levels to premium accounts.

  • Act as point-of-contact on game and event day for service and management for all premium accounts.

  • Fulfill all suite/premium account requests for non-Vikings event use including, communication of events, ticket fulfillment, special requests and event presence.

  • Create and execute moments that “delight and surprise” by using unique personalized client CRM information.

  • Assist in the planning and execution of exclusive Premium Seat Client appreciation events, including hosting opportunities, gifting and appreciation.

  • Lead the research and development of Premium Seat industry best practices.

  • Possess extensive suite menu knowledge for both food and beverage.

  • Manage timely communication of special events and suite member experiences

  • Record out all points of contact including but not limited to: emails, hand written notes, phone calls, meetings and event attendance. 

  • Work with Executive Leadership to create fresh and unique experiences for all of our guests both on game day and with outside events.

  • Promptly address service recovery opportunities.

QUALIFICATION REQUIREMENTS:

  • Bachelor’s Degree required.

  • 2-4 years in a luxury hospitality/upscale suites service environment in a guest service/customer facing role.

  • Experience with CRM software Archtics, Microsoft Office.

  • Ability to deal with a variety of projects and workload in a fast-paced environment.

  • Must be willing to work a flexible schedule including all home games, evenings, weekends and holidays.

  • Excellent reading, writing and oral proficiency.

NO PHONE CALLS PLEASE

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • The ability to stand or walk for long periods of time. 
  • The ability to sit at a desk for long periods of time. 
  • Game days will require the person to navigate the stadium, suites, etc.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Sponsorship Services/Activation
Sponsorship Activation & Marketing Manager - Pro Football Hall of Fame (Canton, OH)

Johnson Controls Pro Football Hall of Fame Village is seeking a highly qualified applicant in the area of sports sponsorship activation. 

JOB DESCRIPTION

Candidates must believe and be committed to fulfilling the Mission of the Pro Football Hall of Fame:

  • Honor the Heroes of the Game
  • Preserve its History
  • Promote its Values
    • Celebrate Excellence Everywhere

This is a unique, once in a lifetime opportunity to be part of the team that is building Johnson Controls Hall of Fame Village. The Pro Football Hall of Fame and IRG Realty have partnered with Johnson Controls on a long-term naming rights deal related to the 40-acre campus of Johnson Controls Hall of Fame Village in Canton, Ohio, sponsorship of Enshrinement Week Powered by Johnson Controls and an activation fund for Hall of Famer appearances and media to position Johnson Controls Hall of Fame Village as the ‘Disneyland of Football”

The candidate will work with the Pro Football Hall of Fame, IRG, construction vendors and suppliers, agencies and PR firms to execute and fulfill all the deliverables in the naming rights agreement.  This will include all tracking, delivery, execution, maintenance, media engagement to meet and exceed client expectations.

Must be an excellent communicator, have strong organizational skills and attention to detail, can work without supervision and meet deadlines, and have be proficient in Microsoft Office and CRM programs.

Candidate will report directly to the VP of Sponsorship for the Pro Football Hall of Fame and take direction, but his/her ability to relate to senior executives of IRG, agencies and Johnson Controls will demand a unique skill set for someone that is willing to work hard to make a difference.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Presents ideas and opportunities to help grow the business of Johnson Controls partnership by keeping current with goals, objectives and the competitive corporate landscape in the market;
  • Liaise with other departments on sponsored programs which include, but are not limited to marketing, Gold Jacket Relations, construction, Community Relations, Ticketing, etc.;
  • Contributes to any efforts, thoughts or actions used to boost overall revenue for the organization;
  • Monitors the competitive marketplace, including local and national sports and entertainment properties;
  • Schedules and assists with administrative responsibilities;
  • Assist in weekly reporting of partnership activity;  
  • Collaborates and partners with internal and external stakeholders  
  • Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

  • Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethical and have an unquestioned level of personal and professional integrity;
  • Must be results and bottom-line oriented yet sensitive towards people and values;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be a flexible and reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Candidate should have a minimum three to five years of experience in the following areas. 

  • Working with a national sports organization
  • Interaction with Fortune 200 companies
  • Demonstrated success in working in a team environment with the ability to interact and discern and implement the objectives of multiple stakeholders
  • Thorough understanding of the ‘world of sports business’ including a passion for the game of football
  • Vision and flexibility to work on a project that is in the initial phases of construction
  • Must reside or relocate to the Canton, Ohio area
  • Understanding and proficiency with marketing data analytics programs  

EDUCATION AND/OR EXPERIENCE

  • Minimum of a Bachelor’s degree required; preferably in sports marketing, sponsorship or management
  • 3-5 years of experience in either marketing, partnership marketing, sponsorship, corporate sales

SALARY/BENEFITS

  • Salary Commensurate with Experience
  • Healthcare/Medical/Dental
  • 401K


Note: This position was originally posted on the TeamWork Consulting employment site. To ensure that your application is considered for this position, please click here to apply for this job on the TeamWork Consulting employment site.

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Sales & Marketing: Client Retention/Customer Service
Guest & Member Relations Manager - Tampa Bay Buccaneers (Tampa, FL)

The Tampa Bay Buccaneers Guest & Member Relations Team has been #1 in the NFL 4 out of the last 5 years. We take great care and pride in providing world-class customer service and are looking for a dedicated and passionate individual who will make a positive impact and who will assist in retaining this high level of customer service for our fans.

This position reports to the Director of Guest & Member Relations

Core Functions:

  • Manage a staff of front-line associates which includes the hiring of appropriate staff, training/adherence to the department’s business plan, meeting department retention goals, and conducting regular performance reviews
  • Assist service and retention team with their sales efforts by developing strategic campaigns to upsell and generate referrals from current clients
  • Utilize customer service data, from multiple surveys and systems, for the purpose of supporting department strategy and meeting department goals
  • Responsible for the development of the new Season Pass Member onboarding program
  • Collaborate with Sales Managers on creating and implementing policies and procedures
  • Manage a select number of accounts that can include, but are not limited to, ownership, staff and VIP accounts 
  • Assist with compiling reports for Director of Guest & Member Relations
  • Perform other duties and responsibilities as assigned by the Director of Guest & Member Relations

Management Responsibilities

  • Employee is responsible for managing a division of the department and directing the work of its employees.
  • Employee is also responsible for staffing the department and the management of employee performance, including hiring appropriate staff, conducting regular performance reviews and, if necessary, terminating staff in conjunction with human resources.

 

Skills & Abilities

  • Must be able to effectively prioritize tasks and be flexible to shift focus quickly
  • Ability to communicate effectively, with internal and external clients of all levels, in-person, over the phone and in writing
  • Detail-oriented, with ability to manage multiple projects
  • Demonstrated experience leading and motivating teams
  • Proficiency in problem solving
  • Strong work ethic and high intellectual curiosity
  • Advanced ticket retention and sales knowledge and/or background
  • Ability to work flexible hours including evenings, weekends and holidays

Experience & Education

  • Bachelor’s degree or commensurate job experience
  • A minimum of five years in a service or sales role and three years managing a staff

 

Technical Knowledge

  • Proficient knowledge and experience with Salesforce CRM and Ticketmaster Archtics platforms
  • Excellent computer skills and experience with Microsoft Office software: Word, Excel, Outlook, PowerPoint

Work Environment 

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required
  • Job duties may require employee to drive personal vehicle to external meeting locations or Buccaneer satellite offices

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a minimum of five years in a customer service or sales role and three years managing a staff? Please respond YES or NO.
2. Do you have advanced ticket/member retention and sales knowledge and/or background? Please respond YES or NO.
3. Do you have demonstrated experience leading and motivating teams? Please respond YES or NO.
4. Do you have proficient knowledge and experience with Salesforce CRM and Ticketmaster Archtics platforms? Please respond YES or NO.

Closing Date: 2017-03-31


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Sales & Marketing: Sponsorship Services/Activation
Corporate Partnerships Representative - The Oakland Raiders (Alameda, CA)

Position Overview

The Corporate Partnerships Representative will assist in the execution of game-day activations and events as it pertains to The Oakland Raiders corporate partners. This position’s primary responsibility will be to ensure every corporate partner receives personal, courteous, and prompt customer service through relationship building, problem solving, and teamwork.

 

Essential Job Functions

  • Assist in the preparation of activation elements such as promotional materials, gifts, informational packets, waivers and suite marketing material.

  • Serve as a resource for venue information such as activation locations, seating locations, and VIP areas.

  • Escort corporate partners to various locations throughout the stadium.

  • Assist with documenting corporate partnership activations through various methods as instructed.

  • Provide exceptional customer service to all Marketing Suite and Field Level Lounge guests.

  • All other duties as assigned.

 

Requirements

  • Previous experience working in Corporate Partnerships or in customer service/hospitality.

  • Experience working in the sports industry is a plus.

  • Must be a team player who is able to take direction and work well in a fast-paced environment.

  • Strong verbal communication skills.

  • Must be able to work all home games during the 2017 season, including playoffs, if applicable.

  • Must be flexible regarding work hours including nights, weekends and holidays.


Note: This position was originally posted on the Oakland Raiders employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Oakland Raiders employment site.

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Sales & Marketing: Consumer Product Sales
Event Sales and Marketing Coordinator - USA Football (Cranbury, NJ)

Summary:
The Sales and Marketing Coordinator is responsible for major aspects of sales and marketing relating to the U.S. National Team Development Games and International Bowl programs. This includes prospecting, managing sales lists, and selling National Team events and programs. Working with the USA Football marketing, digital and communication departments on website content, social media, marketing, and communication around the camps. The position will primarily focus on the sales and marketing of the U.S. National Team Development Games and International Bowl Competitions. This is an “inside sales” position that will also require day-to-day email marketing responsibilities.  

Specific responsibilities include:
• Day to day sales efforts for twelve (12) U.S. National Team Development Game events and the International Bowl (customers are athletes, their parents and coaches, who pay a registration fee to participate).
• Support the marketing and communication efforts to drive program awareness and the overall profile of the U.S. National Football Team.
• Recruit, train, and manage interns who will assist in prospecting, list management, and customer inquiries.
• As necessary attend National Team events and provide support relating to customer service and parent/athlete relationship management.

Education: Bachelor’s degree in marketing, business or other relevant area of study required.

Work Experience and Skills Required:

• At least two years of sales experience with a proven record of closing B2C sales preferably in a sports setting such as sports camps or sporting events preferred.
• Experience using email marketing software such as Sales Force Marketing Cloud/Exact Target is a major plus.
• Strong selling skills preferred.
• Strong phone skills and experience preferred.
• Excellent written and oral communication skills required.
• Detailed-oriented and able to work independently required.
• Proficient in office software (Word, Excel, Outlook and Powerpoint) and Google Docs applications required. 

Notes
• This is a full-time position located in Cranbury, New Jersey
• Employees receive full benefits and paid time off
 
About USA Football: USA Football (www.usafootball.com) evolves and grows the sport through innovative standards and best practices to advance coach and player development, participation and safety within the fun of the game and its inherent values. As the sport’s national governing body and member of the U.S. Olympic Committee, USA Football partners with leaders in medicine, child advocacy and athletics to support positive football experiences for youth, high school and other amateur players.

Please, no phone calls regarding this posting.
Phone calls cannot be returned. 


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Sales & Marketing: Marketing
Marketing Director - USA Football (Indianapolis, IN)

Summary: USA Football is looking for a Marketing Director with a strong background developing integrated marketing campaigns and digital communications, who will drive the growth and visibility of USA Football across all audiences. The Marketing Director is responsible for managing USA Football’s brand, and our growing number of sub-brands, across all channels. The Marketing Director will also manage marketing programs that support our programs and partnerships. The ideal candidate for this position will have a broad understanding of all marketing channels and related performance metrics, with a keen focus on digital marketing (email, landing pages SEO/SEM, customer journeys). They will know how to execute a campaign to attract and engage football coaches and parents to grow our audience base. 

Duties and Responsibilities:

  • Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners
  • Evaluate emerging technologies and marketing strategies. Provide thought leadership and perspective for adoption where appropriate

Education: Bachelor’s degree in Marketing or a related field is required. 

Work Experience:

  • 5+ years of marketing and management experience
  • Proven working experience in digital marketing and driving inbound leads and conversions
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics and digital tools (e.g. Double Click, Google Analytics, Adobe Analytics)
  • Experience in setting up and optimizing Google AdWords campaigns
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Understanding of the youth and high school football coaching landscape strongly preferred

NO PHONE CALLS – UNSOLICITED CALLS AND EMAILS WILL NOT BE RETURNED

About USA Football

USA Football (www.usafootball.com) evolves and grows the sport through innovative standards and best practices to advance coach and player development, participation and safety within the fun of the game and its inherent values. As the sport’s national governing body and member of the U.S. Olympic Committee, USA Football partners with leaders in medicine, child advocacy and athletics to support positive football experiences for youth, high school and other amateur players. Follow USA Football at www.facebook.com/usafootball or on Twitter @USAFootball.

USA Football provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.


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Sales & Marketing: Client Relations/Customer Service
Corporate Hospitality Coordinator - Washington Redskins (Ashburn, VA)

The Washington Redskins seek a client service oriented professional to join the Corporate Hospitality Department. Reporting to the Director, Client Services, this position will primarily work out of Redskins Park located in Ashburn, VA, but the selected candidate must also be able to commute to FedExField Stadium in Landover, MD and attend a number of association and department events at any given time.

Below is an overview of the Coordinator, Client Services position. This list is not all-inclusive and other duties may be assigned.

·         Actively manage relations with all Suite owners, EEE’s, Loge, and Touchdown Club members

·         Handle all suite option, field pass, and parking orders and inquiries

·         Handle all Suites customizations/drop offs etc.

·         Compose and send mass e-mails and letters about events and updates to hospitality customers including holiday gifts, invoices, tickets, suite options and special events.

·         Assist with incoming suite owner calls

·         Maintain gift inventory and order gifts for Touchdown Club, holiday gifts, ticket mailers, etc.

·         Visit suites on game day and inquire about companies, assist with field passes, networking, etc.

·         Help assist in the organization and execution of a variety of suite owner events, including:

o   Draft Day

o   OTA/Mini-Camp

o   Training Camp

o   Away Games

o   Chalk Talk Luncheons

o   Golf Tournament

o   Cheerleader Tryouts

·         Coordinate the Hall of Fame Plaza/Hospitality Village as well as Touchdown Club set-up

·         Assist clients with game-day issues

·         Track all contractual obligations

·         Assist with account payments and collections

·         Assist in helping to sell and process suites for special events

Requirements:

·         College degree

·         Experience working in a client service oriented and/or event planning role (sports industry preferred)

Characteristics:

·         Excellent communication skills required, both written and verbal

·         Superior telephone manner and etiquette are necessary

·         Professional demeanor with the ability to communicate clearly both to internally and externally

·         Strong organization and time management skills

·         Proven ability to effectively share/present ideas and concepts in a team environment

·         Detail oriented with the ability to multi-task

·          

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to be a part of this exciting, fast paced organization and you meet the requirements listed above, please apply with a resume, cover letter and salary requirements. NO PHONE CALLS PLEASE.

We are an Equal Opportunity Employer


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Sales & Marketing: Ticket Operations
Ticket Office, Game Day - Washington Redskins (Landover, MD)

This position will support and assist the Ticket Office with the game day ticket office operations. Candidate should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

Essential Duties and Responsibilities:

Candidate will assist with customer service items, guest relocations, ticket sales, will call distribution and more. Additional projects and assignments may be added.

Qualification Requirements: 

* Strong customer service skills

* Ability to work under pressure

* Ability to multi-task

* Experience handling and balancing cash

Qualifications and Requirements:

  • Possess excellent customer service skills 
  • Ability to work well under pressure
  • Ability to multi-task
  • Work quickly and accurately under pressure 
  • Handle problems and customers in an efficient and courteous manner 
  • Possess strong verbal and organizational skills 
  • Be able to work a flexible schedule, including nights, weekends, and holidays 
  • High School diploma required; Bachelor’s degree preferred 


This is a full-time position reporting to the Director, Ticket Operations. 


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Sales & Marketing: Ticket Sales
Account Executive (Part-Time) - Washington Redskins (Landover, MD)

The Washington Redskins are seeking a highly motivated, energetic sales professional to join the team as an Account Executive.

The Washington Redskins are a military-friendly organization actively recruiting veterans and spouses.

Principal Job Functions:

  • Sell season ticket memberships
  • Provide world-class customer service to current season ticket holders
  • Maintain detailed records of all correspondence
  • Perform other duties as assigned

Job Requirements:

  • Bachelor’s degree or equivalent military experience preferred
  • Demonstrated proficiency in Microsoft Word and Excel
  • Above average telephone and communication skills required
  • Excellent time management and organizational skills required
  • Prior ticket selling experience desired
  • Experience with Archtics or CRM system a plus
  • Ability to work game days, special events and weekends if necessary

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please reply with a resume, cover letter and salary requirements.


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