In this seasonal sales position, you will actively prospect and research new ticket sales leads and make 80-100 phone calls per day to sell Browns season and group ticket packages. This is an entry-level position. Excellent communication skills are required as is the ability to work flexible hours including evenings, weekends, holidays and extended hours as needed. Previous customer service experience is a plus.
Expectations:
Adhere to Cleveland Browns organization policies and procedures
Act as a role model within and outside the Cleveland Browns organization
Perform duties as workload necessitates
Demonstrate flexible and efficient time management skills with the ability to prioritize workload
Meet department productivity standards
Essential Duties and Responsibilities
Contact current and past customers and qualified sales leads to generate new sales
Ability to sell and up-sell, including but not limited to: four pack game plans, season ticket plans, additional tickets to season ticket holders, group tickets, parking, etc.
Responsible for working on a computerized ticketing system
Mail ticket orders and product information
Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
Perform other duties as assigned
Experience, Education and Licensure:
Bachelor’s Degree
Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
Excellent communication skills (verbal and written) and active listening skills
Must be proficient in data entry and detail oriented
Flexibility to work shifts that include evenings and weekends
Ability to work well within a team environment, yet comfortable completing tasks independently
Self-starter with the ability to be creative within a structured environment
Knowledge, Skills, and Abilities:
Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
Must have excellent communication skills, good grammar, voice and diction
Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment
Physical Demands:
While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.
Work Environment:
Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
ABOUT THE BROWNS:
In August 2012, it was announced that businessman Jimmy Haslam would be purchasing the Cleveland Browns. After the sale was announced, Mr. Haslam immediately began building a new front office staff with some of the sharpest minds in the industry. After league approval of the deal in October, Mr. Haslam named Joe Banner as the Browns new CEO.
Banner previously served as President of the Philadelphia Eagles, where he helped build one of the most successful NFL franchises over his employment. In his 18-year tenure with the team, the Eagles made 11 playoff appearances, won six NFC East titles, advanced to the NFC Championship Game on five occasions and made one Super Bowl appearance. From 2000-09, the Eagles led the NFC with 103 regular season wins, becoming just the 13th team in NFL history to top the century mark in victories over the course of one decade. The team also consistently ranked among the league-leaders in revenue producers.
On December 18th, the Browns named Alec Scheiner as their President, formerly an SVP and General Counsel with the Cowboys. In that role he also took the lead in the business operations of the team including the planning, financing, construction and marketing of Cowboys Stadium. Scheiner was also a key part of group that constructed the sales team in that achieved record-setting results. In 2010, Scheiner was named to the Sports Business Journal’s prestigious “Forty Under 40” list.
A few weeks later, the Browns announced Brent Stehlik as their new EVP and Chief Revenue Officer. Brent, who previously served as the SVP of Business Operations for the San Diego Padres, is a hard-charging, forward-thinking executive who has been responsible for helping of a number of great executives in their careers in the sports industry. In fact, more than 45 of Stehlik’s former employees have progressed to high-level positions within the sports industry (28 of them to the level of Director or above). He will soon be recognized as a recipient of the Sports Business Journal’s “Forty Under 40” Award in 2013.
The business side also added John Davis as Vice President of Ticket Sales & Service, Matt Goodman as Vice President of Corporate Partnerships, Bob Sivik as Director of Season & Group Sales, and Nick Frasco as Director of Premium/Suite Sales & Service. All have come from different organizations with long lists of accomplishments, growth, and success. All have come here to be part of building something special.
Now is the time to be here. Now is the time to be a part of a group set on implementing change and turning the Cleveland Browns' business into a model franchise in all of sports, with the training, coaching, and resources to make you the best you can be. Now is the time to be part of something special.
SUMMARY DESCRIPTION: The Cleveland Browns Corporate Partnerships Department is looking for at least two highly motivated individuals for key internships with the Team. The internships are designed to provide sales and marketing experience within a professional sports team setting. The emphasis is to provide significant challenges and opportunities to showcase creativity, resourcefulness, and excellence in the field of sport and business management. The first internship will start on or about June 1, 2013 and run through August 31, 2013. The second internship will start on or about July 2, 2012 and run through January 31, 2013. All dates are subject to change.
DUTIES: • Research key corporate partnership prospects (including high level contact information) and work with the sales executives to cultivate these leads
• Assist the sales and servicing executives with new business and renewal proposal generation
• Assist with the fulfillment and execution of the Team’s corporate partnerships
• Maintain accurate and detailed records in support of sales and servicing efforts
• Assist with the organization and management of the partnership inventory tracking reports
• Assist with the activation and coordination of Training Camp, which includes the management of hospitality tents, partner registration and gift distribution
• Research and generate news clips related to the Team’s corporate partners
• Daily review of ClevelandBrowns.com, cleveland.com and other relevant websites to catalog any partner-related activation elements
• Coordination of game day hospitality and tracking of in-stadium partnership elements
• Other projects throughout the season, such as: Training Camp, Ladies Chalk Talk, Community Outreach, Browns Backers Worldwide, Jr. Backers, Corporate Partner Events and Mascot Appearances
QUALIFICATIONS AND EXPERIENCE REQUIRED: • 4-year college degree (with a focus on business and/or sport management)
• Strong written and oral communication skills and proficiency in Microsoft programs
• Ability to produce analytics using Excel and other related programs
• Ability to work weekends, nights and holidays as dictated by events or requirements
The Ticket Sales Coordinator is responsible for assisting the Ticket Sales and Service Department with the day to day operations of the department. This position reports to the VP of Ticket Sales & Service, and will work closely with the executive ticketing staff. The Cleveland Browns offer a competitive salary and comprehensive benefits package.
Examples of Essential Duties/Responsibilities:
• Provide primary administrative support to Vice President, Directors and Managers in the Ticket Sales and Service Department
• Maintain budget spreadsheet tracking approved purchase orders and invoices for entire department
• Coordinate and execute departmental events, such as the Draft Day Party, Select-A-Seats, and Family Night
• Works with other departments to participate in planning and execution of any sales related event
• Serves as main contact and coordinator for any outside sales events (e.g. Trade Shows, Street Fairs)
• Generate letters, collateral, and any other information/correspondence on behalf of the ticket sales department for internal and external purposes, including mass mailings, e-mail blasts, event invitations, flyers, etc.
• Create and generate reports on all “promo” codes utilized by Sales department as well as providing accurate records for accounting
• Game day responsibilities when needed including assisting with department sales and service endeavors, or special events (pre, post and in-game)
• Coordinate fulfillment of in game amenities for clients (National Anthem, Color Guard, Halftime)
• Create and update the Ticket Sales in-game events calendar
• Coordinate Group and Season Sales events (receptions, orientations, mixers and B2Bs) and keep track of all RSVPs for events
• Maintain merchandise inventory and budget for both season and group sales department
• Facilitates all Group/Facility ‘Special Requests’ (e.g. corporate/organization logo give-away items, pre-game event/facility signage requests, décor requests, etc.)
• Coordinate with Community Outreach and Marketing departments for team signings, player appearances, and other needs
• Other duties as assigned
Specific Qualifications/Abilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
• A college degree or equivalent experience
• Ability to prioritize while handling multiple projects in a fast paced environment
• Excellent communication skills along with strong creative, analytical and negotiation skills
• Excellent interpersonal skills with the ability to professionally interact with all levels of staff,
clientele and vendors
• Strong knowledge of computer programs. Must be proficient in Excel and database applications
as well as Word and Outlook
• Strong attention to detail and solid organizational skills
• Ability to work flexible hours including evenings, weekends and holidays when required
No relocation expenses provided
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES/NO: I have previously worked for a professional sports organization in a non-internship role. If YES, please describe.
2. YES/NO: I have experience in event planning. If YES, please describe.
3. YES/NO: I have previous budgeting experience. If YES, please describe.
4. Why are you the right fit for this position?
Department: Ticket Sales & Service
Reports to: Director, Premium Sales
The Premium Seating Account Executive is responsible for generating new business through the sale of Cleveland Browns premium seating inventory. It includes the selling of all club seats, annual and single game luxury suites through cold-calling, face-to-face appointments and networking opportunities.
Ideal candidates have 2-3 years sales experience with a professional sports organization, preferably in premium/suite/hospitality sales.
Duties
• Prospect, establish, research and close premium seating sales leads through cold-calling, appointments and networking.
• Meet or exceed weekly/monthly sales and prospecting goals
• Work closely with Ticket Operations and Service departments to achieve sales and prospecting goals
• Maintain high level of customer service to existing and new clients of the Cleveland Browns
• Participate in various sales, team and community events as assigned
• Represent organization at various networking events
• Active role in the Cleveland Browns game day experience
• Maintain accurate records in support of sales efforts as defined by the organization
• Other duties as assigned
Measurements of Success
• Achieved or surpassed individual sales and prospecting goals
• Established qualified prospect base through cold-calling, appointment setting and networking
• Displayed teamwork within the Ticket Sales & Service Department along with other Cleveland Browns business units
• Contributed to the overall success of the Ticket Sales & Service Department by actively participating in all meetings and events
• Strong written and oral communication skills
Note:
When you apply for this job online, you will be required to answer the following questions:
1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.
2. YES/NO: I have previously sold premium/suite/hospitality inventory for a professional sports organization?
3. How much money have you generated on a yearly basis through sales?
4. Why are you right for this position?
The Sr. Account Executive, Group Sales (Tours, Stadium Events and Cowboys) are primarily responsible for generating stadium tour revenue through the sale of group tickets. This position will prospect through outbound cold calls and face to face appointments and will work with customers to plan and coordinate their group outing(s). Additional sales opportunities include limited Dallas Cowboys inventory and Cowboys Stadium Events. The Account Executive will be visible to potential growth opportunities through Legends Sales and Marketing projects.
Job Duties:
• Achieve monthly & yearly ticket and revenue targets set forth by Manager
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Exceed weekly and monthly sales goals
• Build relationships to provide repeat business
• Proactively create opportunities for new business with existing customers
• Provide superior and professional customer service to clients
• Perform some responsibilities on day of tours or games, including entertaining clients and fulfilling large group commitments
• Make 80 outbound sales calls on a daily basis
• Attend team and community events for purpose of maximizing sales opportunities
• Non-traditional hours (Nights, Weekends & Holidays)
Qualifications:
• Minimum of 3 years of sales experience, preferably in Sports & Entertainment
• College Degree
• Exhibit ability to work independently and produce sales and service results
• Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
• Committed to success in the sports industry with a desire to aggressively compete within a team environment
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Proficient in Microsoft Office
• Bilingual in Spanish a Plus
Part-Time Fan Club Assistant - Dallas Cowboys Football Club, Ltd. (Irving, TX)
The Fan Club Assistant is responsible for assisting the Fan Club Staff. This is a part-time, hourly-paid position.
ESSENTIAL DUTIES AND RESPONSIBILIITES:
• Execute marketing activities and events for the True Blue Fan Club
• Complete the daily activities of the True Blue Fan Club, including day of game and weekday office activity
• Manage the fulfillment process of True Blue Fan Club membership benefits to insure that fans receive their membership materials promptly after joining the Fan Club
• Coordinate with stakeholders in the Cowboys organization to refine and where possible enhance the benefits available to True Blue Fan Club members
• Manage and monitor True Blue Fan Club inventory and contest giveaways
• Work closely with customer service department to prepare customer service reps to handle True Blue member questions and concerns
• Update and manage True Blue Fan Club members’ data and help maintain the Cowboys’ CRM database
• Will execute retention efforts, as directed by the staff, including but not limited to call campaigns
• Must be willing to contact and interactive with customers via email, phone and in person at events
• Will assist staff, as directed, in updating TrueBlueFanClub.com
JOB REQUIREMENTS: Must meet the following minimum requirements:
• Undergraduate degree from a four year college
• Excellent interpersonal, verbal and written communication skills; Ability to communicate effectively at all levels both internally and externally
• Computer skills including Windows 7, Microsoft Word, Excel, and PowerPoint
• Very detail-oriented, quick learner and creative
• Able to work 8:30 – 5:30, Monday through Friday, and work outside those hours for Fan Club events like team games and activities
Part Time Ticket Seller/Service Professional - Dallas Cowboys Stadium (Arlington, TX)
Responsible for selling tickets and distributing will call tickets to events held at Cowboys Stadium, the world’s finest venue. Contributing as a member of a service professional team; creating exceptional experiences for our guests in a safe, clean, and friendly environment.
Duties and Responsibilities:
• Sells tickets on a Ticketmaster system
• Accepts payments and makes change for our guests
• Answers questions regarding events, tickets, & schedules
• Familiarizes self with the venue to better assist our guests with location related questions
• Distributes will call tickets after verifying photo identification
• Must be proficient in basic math skills with the ability to balance cash and receipt drawer with supervisor at the end of the shift
• Must be able to work on evenings, weekends, and holidays as required
• Consistently honors work commitments and arrives to work on time
• Must portray strong problem solving skills including listening, identifying, and resolving problems in a calm and friendly manner
• Meets high standards of cleanliness and appearance
• Strives to be welcoming, knowledgeable, and willing to assist guests in any way
• Adheres to the Service Mission Statement and Core Values of Cowboys Stadium
Experience and Education: High school diploma/GED
Ticketmaster knowledge preferred but not required
Bilingual a plus
Physical Demands: Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds.
Summary: The Jacksonville Jaguars are seeking highly motivated and dedicated sales candidates to work within the high-energy environment of an NFL Ticket Sales Office. The primary responsibility is to sell season ticket and group packages to local businesses, groups, organizations and individuals.
Essential Functions and Responsibilities:
• Prospect potential full season, partial season and group ticket clients through daily phone calls and email leads
• Actively prospect and research new sales leads
• Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
• Passion for providing excellent service and developing personal relationships
• Meet or exceed weekly and monthly ticket sales goals
• Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
• Develop, maintain and enhance relationships with our season ticket holders
• Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events
• Various other duties as assigned
Qualification/Requirements:
• Highly and self-motivated with the desire to be successful
• Excellent verbal communication skills
• Ability to organize and prioritize tasks
• Positive attitude and great work ethic
• Ability to work well within a team environment
• Flexibility to work weekends and nights
• Ability to organize and prioritize task
The ideal candidate will have:
• Proficiency in MS Office products (Word, Excel, Access and Outlook)
• Ticketmaster (Archtics) knowledge preferred but not required
• Working knowledge of CRM systems preferred but not required
There is no relocation compensation for this position.
Compensation: Hourly pay/plus commission
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes/No: I am familiar with the Archtics ticketing system.
2. Yes/No: Do you have a four year college degree?
3. Yes/No: Do you live in Florida?
Manager of Marketing and Analytics - Jacksonville Jaguars LLC (Jacksonville, FL)
Summary:
The Manager of Marketing and Analytics function is to create and manage an analytical approach to the Jaguars marketing efforts. The Manager of Marketing and Analytics reports directly to the Senior Vice President of Fan Engagement of the Jacksonville Jaguars.
Job Description:
The Jacksonville Jaguars are currently seeking an individual for the position of Manager of Marketing and Analytics in Jacksonville, FL. Specific areas of focus include establishing and directing all analytical marketing initiatives and assisting with the development of plans to market and promote existing ticket packages and programs, executing all promotional and advertising elements, and assisting with the execution of Jaguars digital marketing initiatives. Agency or management consulting experience is a must.
Job Functions:
• Develops ROI metrics on all advertising and marketing initiatives
• Runs statistical modeling to optimize marketing messages
• Develops and oversees all market segmentation exercises
• Develops the Jaguars regional marketing strategy
• Assists in the Jaguars international marketing efforts
• Executes all promotional and advertising elements of revenue generating marketing ticket programs including print, broadcast, direct mail, email, web, social and electronic media
• Assists with media buying & placement
• Develops plans for maximizing season ticket packages and manages annual season ticket renewal program
• Assists our Sponsorship group with prospecting research and provide Jaguars fan demographic support for their decks
• Assists with developing the Jaguars TV and radio strategy
• Assists with the development and manages schedule and deadlines for advertising and media production
• Maximizes marketing presence online including Jaguars.com
• Manages promotional item purchase process and promotional calendar
• Develops marketing partnerships and trade agreements
• Assists with event planning and execution
• Works with game production staff to ensure the proper execution of game day initiatives.
Qualifications:
• Bachelor’s degree in marketing or business a must; MBA preferred
• Proficiency with SAS or like statistical software a must
• Minimum of 2 years of marketing experience at an agency or consulting firm
• Extensive knowledge of marketing, media buying, promotions, event planning, social media, creative process
• Proven experience managing multiple projects and timelines
Event Sales Manager - Kansas City Chiefs (Kansas City, MO)
Position Profile: Event Sales Manager
Department: Stadium Operations
Reports to: VP, Stadium Operations
Job Summary: Responsible for developing new corporate event business for Arrowhead Stadium and assisting in the planning and execution of the corporate events marketing plan.
ESSENTIAL ACCOUNTABILITIES:
• Proactively identify, prospect and contact potential clients to solicit new bookings for corporate event activity at Arrowhead Stadium.
• Develop an outbound sales and marketing plan to include solicitation calls, mailings, trade show participation and out of office appointments directed at driving new event business.
• Identify new event opportunities locally and nationally.
• Assist to develop self-promoted events and manage existing internal event activity.
• Assemble and create bid proposals for prospective events and bookings. Negotiate terms of event agreements.
• Evaluate sales trends, competition, economic/business conditions, and performance; recommend changes in sales programs to make markets more effective in meeting sales volume quotas
• Prepare reports and forecasts at direction of Vice President, Stadium Operations.
• Actively promote the facility and the sales of space and services to local, regional and national clients. Secure a variety of events to grow revenues and maintain optimal utilization for the facility.
• Assists to develop and manage annual marketing plan to promote corporate events at Arrowhead.
• Conduct facility tours for potential clients and assist clients in finalizing booking arrangements gathering appropriate information to ensure a successful event.
COMPETENCIES
1. Problem Solving-Identify and resolve problems in a timely manner.
2. Sales – Proven track record in closing sales in a customer-service oriented environment.
3. Customer Service – Provide accurate information to customers and resolve complaints.
4. Proven experience in cultivating new business relationships while maintaining high levels of service for established clients.
PHYSICAL REQUIREMENTS:
1. Moderate to difficult – must be in good physical condition.
2. Must be able to walk long distances.
3. Must be able to lift/carry objects weighing 20+ lbs.
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
-Bachelors Degree or equivalent
-At least 3 years experience in sales of conventions, meetings or special events.
-Experience in a public assembly venue such as an arena, convention center or hotel
-Experience writing and reviewing detailed license agreements or contracts
-Proven experience in driving increases in sales and bookings year over year
-Experience with Ungerboeck Systems’ EBMS software desired
-Actively engaged in event planning industry locally and nationally through industry groups and networking
-Ability to motivate and communicate effectively with staff and peers.
-Must be able to communicate clearly and concisely.
-Possess excellent organizational skills.
NO PHONE CALLS PLEASE
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes/No: Do you have a Bachelors Degree or equivalent?
2. Yes/No: Do you have at least 3 years experience in sales of conventions, meetings or special events?
3. Yes/No: Do you have experience writing and reviewing detailed license agreements or contracts?
4. Yes/No: Are you actively engaged in event planning industry locally and nationally through industry groups and networking?
5. Yes/No: Do you have experience with Ungerboeck Systems' EBMS Software?
6. Yes/No: Do you have experience in a public assembly venue such as an arena, convention center or hotel?
The Sr. Account Executive, Group Sales (Tours, Stadium Events and Cowboys) are primarily responsible for generating stadium tour revenue through the sale of group tickets. This position will prospect through outbound cold calls and face to face appointments and will work with customers to plan and coordinate their group outing(s). Additional sales opportunities include limited Dallas Cowboys inventory and Cowboys Stadium Events. The Account Executive will be visible to potential growth opportunities through Legends Sales and Marketing projects.
Job Duties:
• Achieve monthly & yearly ticket and revenue targets set forth by Manager
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Exceed weekly and monthly sales goals
• Build relationships to provide repeat business
• Proactively create opportunities for new business with existing customers
• Provide superior and professional customer service to clients
• Perform some responsibilities on day of tours or games, including entertaining clients and fulfilling large group commitments
• Make 80 outbound sales calls on a daily basis
• Attend team and community events for purpose of maximizing sales opportunities
• Non-traditional hours (Nights, Weekends & Holidays)
Qualifications:
• Minimum of 3 years of sales experience, preferably in Sports & Entertainment
• College Degree
• Exhibit ability to work independently and produce sales and service results
• Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
• Committed to success in the sports industry with a desire to aggressively compete within a team environment
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Proficient in Microsoft Office
• Bilingual in Spanish a Plus
The Account Executive, Group Sales (Tours, Stadium Events and Cowboys) are primarily responsible for generating stadium tour revenue through the sale of group tickets. This position will prospect through outbound cold calls and face to face appointments and will work with customers to plan and coordinate their group outing(s). Additional sales opportunities include limited Dallas Cowboys inventory and Cowboys Stadium Events. The Account Executive will be visible to potential growth opportunities through Legends Sales and Marketing projects.
Job Duties:
• Achieve monthly & yearly ticket and revenue targets set forth by Manager
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Make outbound sales calls from category lists to area organizations and follow up as necessary
• Build relationships to provide repeat business
• Proactively create opportunities for new business with existing customers
• Provide superior and professional customer service to clients
• Perform some responsibilities on day of tours or games, including entertaining clients and fulfilling large group commitments
• Attend team and community events for purpose of maximizing sales opportunities
• Non-traditional hours (Nights, Weekends & Holidays)
Qualifications:
• Bachelor’s degree
• Prior sales experience is preferred but not required
• Previous job/internship experience within the sports marketing industry is essential
• Must have a strong work ethic and a burning desire to build a career in professional sports
• Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
• Committed to success and the sports industry with a desire to aggressively compete within a team environment
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Bilingual in Spanish a Plus
The Account Executive, Group Sales (Tours, Stadium Events and Cowboys) are primarily responsible for generating stadium tour revenue through the sale of group tickets. This position will prospect through outbound cold calls and face to face appointments and will work with customers to plan and coordinate their group outing(s). Additional sales opportunities include limited Dallas Cowboys inventory and Cowboys Stadium Events. The Account Executive will be visible to potential growth opportunities through Legends Sales and Marketing projects.
Job Duties:
• Achieve monthly & yearly ticket and revenue targets set forth by Manager
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Make outbound sales calls from category lists to area organizations and follow up as necessary
• Build relationships to provide repeat business
• Proactively create opportunities for new business with existing customers
• Provide superior and professional customer service to clients
• Perform some responsibilities on day of tours or games, including entertaining clients and fulfilling large group commitments
• Attend team and community events for purpose of maximizing sales opportunities
• Non-traditional hours (Nights, Weekends & Holidays)
Qualifications:
• Bachelor’s degree
• Prior sales experience is preferred but not required
• Previous job/internship experience within the sports marketing industry is essential
• Must have a strong work ethic and a burning desire to build a career in professional sports
• Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
• Committed to success and the sports industry with a desire to aggressively compete within a team environment
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Bilingual in Spanish a Plus
SUMMARY:
Assist the Miami Dolphins Sales Department by creating excitement in the South Florida Community about Dolphins ticket opportunities. This outgoing individual will attend events and promote the Dolphins ticket products by serving as a knowledgeable and energetic ambassador.
ESSENTIAL FUNCTIONS:
Represent the Miami Dolphins at football and non-football related events in an effort to promote the Miami Dolphins ticketing opportunities and products
Generate sales leads by interacting with individuals and collecting data at local events
Communicate product information in a positive and energetic manner
Serve as an ambassador in the community by raising brand awareness and fan support
Attend Miami Dolphins watch parties at local restaurants and bars to handout promotional items and communicate general Dolphins information
ESSENTIAL REQUIREMENTS:
Outgoing personality is a MUST
Highly energetic and enthusiastic attitude to market the Dolphins product and brand in the South Florida Community
Ability to be a team player
Reliable, punctual, and professional attitude
Strong organizational skills with the ability to manage multiple tasks simultaneously
Bilingual (English/Spanish) is a plus
Ability to work nights, weekends and holidays.
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. To be considered for this position, please insert the Youtube link to your brief elevator speech explaining why you are a good fit for this position.
2. Do you have experience promoting products or working community events? Please explain.
3. Do you have reliable transportation to and from events on nights and weekends?
4. Are you available to work nights and weekends?
5. Why are you interested in promoting Dolphins ticket products?
6. Are you bilingual (Spanish/English)?
7. Are you currently attending college in the South Florida area?
Summary: Assist the Miami Dolphins Sales Department by maintaining an active role in the sale of Dolphins Season Tickets, Partial Plans and Group Tickets.
ESSENTIAL FUNCTIONS:
• Prospect potential full season, partial season and group ticket clients through daily phone calls, emails and appointments.
• Adhere to department guidelines in relation to call volume, prospecting and productivity
• Help maximize renewal business and maintain a high level of customer service to new and existing clients
• Work with related departments to improve communication and the fan experience
• Consistently enter client data into CRM system throughout the sales process to aid in information sharing between sales and service personnel
• Represent organization at various networking and/or offsite community events promoting ticket sales
• Assist with administrative functions for the department
• Facilitate special projects as assigned
• Additional related duties as assigned
ESSENTIAL REQUIREMENTS:
• College graduate, 4 year degree
• Strong customer service and interpersonal skills
• Archtics ticketing system and Microsoft CRM experience preferred
• Telephone sales and/or customer service experience preferred (previous experience with a sports franchise or in the sports industry a plus)
• Excellent written and oral communications skills
• Ability to handle heavy outbound phone volume
• Basic understanding of Microsoft Word and Outlook
• Bilingual (English/Spanish) a plus
• The ability and desire to work flexible hours including evenings, weekends and holidays
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of their job.
Inside Ticket Sales Representative - San Diego Chargers (San Diego Chargers, CA)
Summary:
The San Diego Chargers are seeking highly motivated and dedicated sales candidates to work within the high-energy environment of an NFL Ticket Sales Office. The primary responsibility is to sell season ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources. This position may also be asked to perform other sales activities associated with the 2013 season ticket renewal process.
Responsibilities:
Actively prospect new season ticket sales opportunities
Meet or exceed weekly and monthly ticket sales goals
Sell other special projects as requested
Assist the organization in other various special events, promotions, and social/civic activities on an as needed basis
Provide excellent customer service and be a positive representative of the San Diego Chargers Organization
Additional responsibilities as assigned by the Senior Director of Ticket Sales and Services or other senior management personnel
Skills and Attributes:
Highly and self motivated with the desire to be successful
Excellent verbal communication skills
Ability to organize and prioritize tasks
Positive attitude and great work ethic
Ability to work well within a team environment
The ideal candidate will have:
Bachelor's Degree preferred
Minimum of two (2) years telemarketing experience, preferably in a sports environment
Proficiency in MS Office products (Word, Excel, Access and Outlook)
Ticketmaster (Archtics) knowledge preferred but not required
Working knowledge of CRM systems
Notes: This seasonal position is estimated to continue through commencement of the 2013 football season but may be shortened or extended as deemed necessary.
Due to the volume of resumes received, only applications submitted through TeamWork Online will be considered for the available positions. No phone calls, please.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Y/N: Do you have previous telemarketing experience?
2. Y/N: Do you have previous sales experience?
Premium Services Game Day Staff - The Oakland Raiders (Alameda, CA)
Title: Premium Services Game Day Staff Department: Premium Seating Reports to: Premium Services Coordinator Type of Position: Part-Time
Position Summary:
The Premium Services Game Day Staff are responsible for providing first class service to all premium clients. They will help with suite and club preparation prior to guests arriving as well as clean-up at the conclusion of games. They are expected to answer and assist with any questions about game day activities throughout the stadium. The Game Day Staff will provide excellent customer service.
Position Responsibilities:
• Game day staff must provide positive customer service to all premium patrons
• Assist with set-up and clean-up at the beginning to conclusion of the game
• Responsible for actively interacting with guests and creating a hospitable environment
• Ability to work the concierge desks in all premium locations
• Assist with Game Day Events and delivering promotional items to all suites
Qualifications:
• Must have a strong and positive customer service attitude
• Must be punctual and professional
• Must be reliable and a team player
• Must be available to work ALL Ten (10) home games
• Ability to work with little supervision, self motivated and responsible
• Must have a passion to work in the sports industry
Physical Demands:
• Ability to be on your feet for extended periods of time.
• Occasional lifting of heavier objects up to 35 lbs.
Responsible for providing assistance in all the marketing and database efforts to effectively communicate with Raider fans. This position will require working effective in a team setting and being creative with unique ways to push out messaging to Season Ticket Holders and potential ticket buyers.
Essential Job Functions:
• Develop and create ideas for the weekly Raiders Newsletter and additional emails sent to Season Ticket Holders and Raider Image buyers.
• Track and report total revenue, open rates, and click-thrus, among other metrics.
• Campaign development and deployment
• Develop efficient methods of collecting customer information from qualified leads that can be used for all areas of marketing with the objective of building the fan base and generating revenue.
• Responsible for all in game data capture.
• Support the marketing department on an as need basis.
• Ability to meet data capture goals set forth by the marketing department.
• Strategically acquire, develop, and schedule targeted prospecting leads for sales staff and marketing campaigns to drive ticket sales for various events and properties. Campaigns include sales calls, direct mail, e-mails etc.
• Conduct and communicate daily and weekly reporting related to sales and marketing campaign effectiveness.
• Manage data within the Archtics including data imports, queries, data organization, and sustaining data integrity.
• Perform other duties as assigned.
Requirements:
• Computer skills; Microsoft Office, Photoshop, HTML and TM Archtics (preferred).
• Ability to work in a team setting and create new ideas to maximize profits and revenue.
• Commitment to high customer service standards.
• Excellent verbal, written and presentational skills.
• Strong time management skills.
• Self-sufficient, pro-active, and ability to prioritize.
• Close attention to detail and follow-through in all responsibilities.
• Strong work ethic and desire to exceed expectations and continue to grow their career in the industry.
• Ability to work evenings, weekends and holidays as required.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Do you have Archtics experience?
2. Do you have Dreamweaver experience?
3. Do you have Photoshop experience?
Group and Fundraising Sales Representative - The Oakland Raiders (Alameda, CA)
Position Overview
The Account Executive, Group Sales works as a part of the Oakland Raiders sales team to create an exciting atmosphere at Raider home games by connecting with fans, creating and selling group experiences and filling up O.co Coliseum.
Essential Job Functions
Sell Oakland Raiders Tickets.
Coordinate with other departments to organize and implement group events.
Work all home games – entertain clients, fulfill group obligations, pursue new business opportunities, and answer client services and sales.
Attend team and community events for the purpose of maximizing sales opportunities.
Generate new business through cold calling, off-site appointments, networking opportunities and other Raider events.
Build relationships to provide repeat business and excellent customer service.
Recognize future sales opportunities.
Proactively create opportunities for new business with existing clients.
Build rapport with clients.
Meet pre-determined sales and activity goals.
Document sales calls, appointments and sales transactions using CRM software.
Focus on discovering what it takes to create a sense of satisfaction and loyalty to earn client business.
Maintain good attendance and punctuality.
Other duties as assigned.
Requirements
Must have experience selling group tickets for a professional sports team
Demonstrate a proven track record in sales and building quality relationships
Capable of taking on multiple projects, assignments and group events with exceptional results
Ability to work under pressure to meet deadlines
Display good listening skills
Effectively express ideas verbally and in writing
Possess excellent presentation skills
Independently take action beyond what is called for
Be able to generate original and imaginative solutions to business opportunities
Maintain and reflect a positive attitude
Ability to work long hours including evenings, weekends and holidays
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Do you have a four year college degree?
2. Do you have a minimum of one year sales experience with a sports franchise?
3. Do you live in California?
4. Can you start immediately?
Manager, Event Services - USA Football (Indianapolis, IN)
Summary: The Manager, Event Services is responsible for developing, planning and executing USA Football’s portfolio of events. Events range from grassroots events (USA Football Preseason Festival) to national level events (Regional Development Camps) and international competitions hosted in the United States (internationalbowl.com). These events are a significant part of USAF’s strategic plan and are heavily integrated with every USAF department and program. In addition, the Manager, Event Services will assist the Director of Events in developing new event properties including building events from the ground up or working with partners to integrate existing events.
Qualifications:
Education: Bachelor’s degree is required. Graduate degree is a plus. Experience: At least five years of progressive sporting event operations experience including three years in a management role is required. Football experience is a plus. Skills: Demonstrated success in event operations (logistics, facilities, hotels, game day/run of show, participant services, customer service, contracts, and risk management) is required. Project management and budgeting skills are required. Leadership skills, including developing and leading staff, contractors, and volunteers, are necessary. Success developing an event from the ground up is a significant plus. Events sales experience is a plus.
Duties and Responsibilities: -Lead day-to-day operations of USA Football events including:
• International Bowl and other National Team events
• Regional and National Development Camps and Programs
• USA Football Competitons (youth football)
• FUNdamentals clinics
• 7-on-7 Tournaments
-Prepare and manage event budgets
-Write Write detailed event-specific operational plans, develop departmental policies and procedures and ensure that USAF’s event operations team delivers on those plans
-Manage contracts with suppliers, facilities, hotels and other business partners
-Supervise contractors, vendors, and volunteers
-Collaborate with USAF departments that support events including Marketing, Communications, Football Development, Digital, Legal, and Finance
-Manage USAF event assets and inventory including storage and shipping solutions.
-Develop relationships with key partners including facilities, event organizers, and sanctioning bodies
Notes:
-Full-time, exempt position located in Indianapolis (USA Football’s national office)
-Travel required
-Must pass a background screening and provide professional references
NO PHONE CALLS - UNSOLICITED CALLS AND EMAILS WILL NOT BE RETURNED
About USA Football USA Football, the sport’s national governing body in the United States, leads the game’s development, inspires participation and ensures a positive experience for all youth, high school and adult amateur players. USA Football hosts more than 80 football training events annually offering education for coaches and game officials, skill development for players and resources for youth football league administrators. USA Football is the exclusive youth football development partner of the NFL and each of its 32 teams. America’s sole member of the International Federation of American Football (IFAF), USA Football manages U.S. national teams for international competition. The non-profit, Indianapolis-based USA Football was endowed by the NFL Youth Football Fund.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Have you met the experience requirements listed above?
2. Does your cover letter or resume detail your experience, including success stories, in a way that addresses our requirements?
3. if you have developed an event from the ground up, does your cover letter or resume provide specifics of your personal involvement?
4. Have you read the Notes section above?
Senior Manager/Director, Direct Marketing & Customer Relationship (CRM) - Washington Redskins (Landover, MD)
Overview: Work with the VP, Premium Ticket Sales, Chief Strategy Officer, Interactive Marketing department, Creative Services department and others to manage day-to-day procedures associated with the direct marketing activities of the Washington Redskins Premium Club. This includes, but is not limited to, content management and development and/or improvement of processes.
Primary responsibilities include working with premium sales and marketing departments in executing revenue-generating campaigns, implementing and managing lead generation programs to drive database growth, and analyzing and reporting on sales and marketing campaigns. Additionally, this individual will be responsible for growing and developing the current MS Dynamics CRM platform including object development, system integration and user adoption.
WORK PRODUCT:
Develop direct marketing discipline within the broader Marketing department and make direct and CRM marketing a core competency
Define best practices and educate key team members accordingly
Train existing team members on direct & CRM marketing practices, evaluate skills, determine plan to address any gaps
Key Responsibilities:
Lead efforts to constantly improve CRM system usability and adoption.
Work with members of the premium sales and marketing teams to develop and support processes that increase efficiency.
Integrate data from multiple entities and systems and maintain organization, standardization and accuracy of data.
Perform record and object updates to maintain system integrity and usability.
Test, measure and track all campaigns and report outcomes to relevant parties.
Recommend and implement innovative ways to improve sales and marketing processes within and across departments.
Develop and manage dashboards and reports designed to drive productivity and sales insights.
Utilize customer information to identify customer trends and profiles and develop recommendations for
actionable business strategies.
Establish and execute ongoing system administration, technical maintenance protocols, and
management/end user reporting capabilities.
PERFORMANCE MEASUREMENTS:
Evaluation of direct & CRM marketing goals, learning agenda and test plan
Improvement in results based on implementation of direct & CRM marketing
Pre and post evaluation benchmarks to assess direct marketing effectiveness
Minimum Qualifications:
Bachelor’s degree plus relevant background required
Three to Five (3-5) or more years of professional experience with two (2) years of experience working with CRM and marketing automation programs.
Experience with MS Dynamics CRM and/or Kore is a plus.
Experience working in sports /entertainment industry in ticket sales and/or marketing is a plus
Prior marketing consulting experience is a plus
Must have extensive experience using E-mail marketing software for E-mail campaigns
Must have excellent project management skills, including strong understanding of project management methodologies/approaches
Must have excellent computer skills, especially Microsoft Office applications particularly, Excel and Access. SQL experience a plus. Understanding of or experience with Adobe Creative Suite is a plus
Strong understand of customer relationship management principles and best practices
Must demonstrate an entrepreneurial attitude coupled with the ability to implement programs with a high attention to detail
Experience working with direct marketing programs targeted to large groups with distinct segments
Ability to lead projects to ensure effective and efficient completion
Demonstrated ability to prioritize and meet deadlines
Superior written and verbal communications skills
Works well in a team environment
Self-motivated and strong decision maker
Ability to work nights, weekends and holidays as needed, in addition to traditional business hours, is required
The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please apply with a resume, cover letter and salary requirements.
Corporate Ticket Sales, Premium Seating - Washington Redskins (Landover, MD)
The Washington Redskins are seeking highly motivated, energetic professionals to join the Premium Division as an Account Executive, Corporate Ticket Sales. The right individual will be able to work as part of a team or individually.
Principal Job Functions:
Marketing Premium Membership ticket packages to potential clients.
Job responsibilities will include but are not limited to:
Cold calls to businesses relating to various marketing initiatives
Updating customer information in database system
Providing superior customer service
Representing the organization in an exemplary manner
Exceeding monthly and long term sales goals
Answering customer questions in a positive and professional manner
Participating in Game Day and Special Event responsibilities
Job Requirements:
Bachelor’s degree preferred
Minimum of two (2) year of business to business sales
Above average telephone and communication skills required
Excellent time management and organizational skills required
Experience with pro sports ticket selling a plus
Basic computer skills required
If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume.
Director/Senior Director of Marketing Strategy & Client Services - Washington Redskins (Ashburn, VA)
The Washington Redskins are seeking a highly motivated professional individual to join our organization as a Director/Senior Director of Marketing Strategy & Client Services.
Essential Duties and Primary Responsibilities include the following:
Marketing Strategy
Ability to identify strategic growth through added inventory, platforms, and partners;
Assist Marketing Teams working with their Partners to identify clear and measurable business objectives specific to their goals
Assist with sponsorship research initiatives for consulting opportunities; and participate in special projects and perform other duties as assigned
Develop strategic alliances between partners that capture synergistic effectiveness across multiple platforms and mediums.
Develop and create sales/marketing presentations and sales collateral for the purpose of revenue generation
Exercise creative skills based in marketing analysis
Major Account Management
Act as key contact with Naming Rights Partner, maintaining day-to-day relationships between Partners and internal departments.
Co-develop and execute partnership activation plans effectively leverage assets and capabilities, building partners’ business and delivering on objectives.
Evaluate effectiveness of plans regularly and adjust as needed.
Client Services
Manage team of Client Service Managers and guide them in providing industry best practices and benchmarks for themselves and their clients
Manage the team’s marketing inventory across all media channels
Manage the production/process of the team’s print properties such as Redskins Yearbook, Redskins Gameday Magazines, and Redskins Health and Wellness magazine
Competencies:
Strong leadership and strategy development skills
Marketing plan and promotional development and execution experience
Client service experience
Ability to view and respond to creative executions ensuring it demonstrates effective marketing and promotional elements
Superb written and verbal communication skills
Excellent relationship building skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
Self-motivated and able to push projects through autonomously while also being committed to a collaborative environment and culture
Familiar with managing multiple projects, schedules, budgets and clients at the same time
Qualifications:
5-7+ years of experience
A Bachelor’s Degree required
Account Management/Brand Strategy experience at an Ad/PR/Marketing agency is highly preferred
Proficiency in MS Office products (Word, Excel, Powerpoint and Outlook)
The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization and you meet the requirements listed above, please apply.
NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.
Premium Seating Account Executive - Washington Redskins (Landover, MD)
The Washington Redskins are seeking a highly motivated, energetic sales professional to join the Premium Seating Sales staff as an Account Executive.
Principal Job Functions:
Sell Club and Field Club season ticket memberships. Provide customer service to all existing Club and Field Club members.
Job Requirements:
Bachelor’s degree preferred
Minimum of two (2) years sales experience required
Demonstrated proficiency in Microsoft Word and Excel
Above average telephone and communication skills required
Excellent time management and organizational skills required
Experience with Pro Sports ticket selling desired
The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please reply with a resume, cover letter and salary requirements.
NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.
Part-Time Premium Seating Account Executive - Washington Redskins (Landover, MD)
The Washington Redskins are seeking a highly motivated, energetic sales professional to join the Premium Seating Sales staff on a part-time basis as an Account Executive
Principal Job Functions:
Sell Club and Field Club season ticket memberships. Provide customer service to all existing Club and Field Club members.
Job Requirements:
Bachelor’s degree preferred
Minimum of two (2) year of sales experience required
Demonstrated proficiency in Microsoft Word and Excel
Above average telephone and communication skills required
Excellent time management and organizational skills required
Experience with Pro Sports ticket selling a plus
Compensation: Hourly pay + commission
Hours per week: Preferred 30 hours per week
If you wish to become a part of this exciting, fast paced organization and you meet the requirements listed above, please respond with a resume and cover letter.
NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.
