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Current available jobs in Sales & Marketing:


» Suite Attendant - Aramark - Raymond James Stadium (Tampa, FL)
» Business Intelligence & Digital Sponsorship Coordinator - Baltimore Ravens (Owings Mills, MD)
» Sales Consultant - Cincinnati Bengals (Cincinnati, OH)
» Manager, Corporate Partnership Sales - Cleveland Browns (Cleveland, OH)
» Sales Hiring Symposium (Thursday, June 1st, 2017) - Cleveland Browns (Cleveland, OH)
» Premium Sales Representative - Cleveland Browns (Berea, OH)
» Senior Director of Corporate Partnerships - Denver Broncos (Denver, CO)
» BRAND & FAN ENGAGEMENT ASSISTANT - Green Bay Packers, Inc. (Green Bay, WI)
» Seasonal Ticket Sales Representatives - Indianapolis Colts (Indianapolis, IN)
» Member Experience Specialist - Jacksonville Jaguars (Jacksonville, FL)
» Fan Experience Representative - Kansas City Chiefs (Kansas City, MO)
» Fan Experience Seasonal Representative - Kansas City Chiefs (Kansas City, MO)
» Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)
» Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)
» Director of Game Presentation - Los Angeles Chargers (Costa Mesa, CA)
» Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)
» Guest Services Representative - Los Angeles Chargers (Carson, CA)
» Account Executive, Corporate Partnerships - Los Angeles Rams (Agoura Hills, CA)
» Membership Development Associate - Miami Dolphins (Miami Gardens, FL)
» Sales & Engagement Intern - Minnesota Vikings (Minneapolis, MN)
» Guest and Member Relations - Game Day Staff - Tampa Bay Buccaneers (Tampa, FL)
» Business Analyst - Tampa Bay Buccaneers (Tampa, FL)
» Gameday & Event Entertainment - Tampa Bay Buccaneers (Tampa, FL)
» Part-Time Sponsorship & Marketing Assistant - Tennessee Titans (Nashville, TN)
» Marketing Manager - The Oakland Raiders (Alameda`, CA)
» Premium Seating Account Executive - Washington Redskins (Landover, MD)
» Ticket Office, Game Day - Washington Redskins (Landover, MD)
» Account Executive (Part-Time) - Washington Redskins (Landover, MD)


Sales & Marketing: Premium/Suite Service
Suite Attendant - Aramark - Raymond James Stadium (Tampa, FL)

Responsible for using quality customer service to meet guests needs in the service of food and beverage within the premium/suite area including the set-up, break down and cleanliness of service location.

Duties and Responsibilities

  • Actively provide quality food and beverage experiences to quests in designated service area

  • Ensure assigned suites are stocked with the correct amount of beverages, condiments, utensils, etc prior to the guests arrival

  • Ensure assigned suites have received the correct foods in the correct amounts. Any discrepancies should be reported to the supervisor/manager

  • Maintain HACCP and cleanliness standards during food service

  • Actively anticipate guests needs by ensuring all relevant materials and service items are available

  • Take game day orders

  • Responsible for cash or credit transactions for game day orders when applicable

  • Clean up suites and equipment after each event

  • Opening and closing duties as assigned by supervisor or manager

  • Must maintain a pleasant attitude towards customers, co-workers, and management; must possess excellent customer service skills

  • Follow Wage & Hour regulations

     

    Other Duties

    Other duties as assigned by management

EMPLOYMENT STANDARDS

EDUCATION:                                   

High school diploma or equivalent

KNOWLEDGE:                    

Knowledge of fine dining or catering environment including wine service and upscale food items

Must be able to complete TEAM training

EXPERIENCE:                     

Must have previous experience working in a catering or fine dining environment

QUALIFICATIONS:            

Strong organizational, time management and communication skills

Ability to interact with VIP guests, handle multiple projects and stressful situations simultaneously

Maintain high standards of food service and appearance and have a high level of guest satisfaction awareness

Must have the ability to lift, push, pull approximately 25lbs as well as stand or walk for long periods of time.

Must have availability on evenings, weekends, and holidays


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Sales & Marketing: Database Marketing/Analytics
Business Intelligence & Digital Sponsorship Coordinator - Baltimore Ravens (Owings Mills, MD)

Business Intelligence Coordinator

Position is full-time. Applicant must be available to work weekends.

General Description

As a member of Ravens Media, the Business Intelligence & Digital Sponsorship Coordinator

will work collaboratively with corporate sales, marketing, public relations, ticketing and stadium operations. The coordinator will directly support the Manager of Business Intelligence and Digital Sponsorship. Responsibilities will include, but may not be limited to, generating weekly, monthly and custom reports to support sales and sponsorships, email reporting, market research, fan demographic research/analysis, database marketing, analyzing and reporting on data pertaining to digital, broadcast, marketing, ticketing and sales and working on sales proposals and recaps.

Essential Job Duties and Responsibilities 

  • Analyze, manipulate & compare data sets to find actionable insights and recommendations for strategic business decisions.
  • Responsible for generating a variety of reports and providing analysis and conclusions to supervisor and digital media team.
    • Weekly/Monthly sponsor advertising reports
    • Weekly/Monthly digital media performance reports
    • Specialized reports pertaining to digital KPI's, web traffic, digital trends, etc.
    • Market research/reports for sales pitches.
  • Assist in fan demographic study/reporting. Using Nielson/Scarborough, FanManager and other demographic analysis tools, coordinator will research, analyze and report trends, statistics and profiles of Ravens fans across different mediums.
  • Assist with market research related to sponsorship sales, ticket sales, digital media and marketing.
  • Gather and present data for sponsor recaps and performance; measure ROI.
  • Research other businesses, NFL clubs and professional sports teams for best digital sales practices.
  • Identify industry and organizational trends. Present and explain trends to supervisor and digital media team.
  • Attend weekly digital meeting; attend weekly sales & sponsorship meeting as needed.
  • Assist with digital and broadcast sponsor executions. Help ensure that sponsor assets are executed to completion and on-time.
  • Support corporate sales staff, as needed; Design and develop mock-ups for sponsorship proposals, monitor and fulfill sponsor ad implementations using Google DFP, fulfill sponsor related contests and promotions.
  • Manage email marketing efforts including sending weekly/monthly emails, campaign strategy, performance reports & analysis.
  • Support digital media efforts as needed, including participation in weekend on-call duties and on game days.

Required Education and/or experience

Bachelor's degree in business, digital media, sports management, business analytics, statistics or related and appropriate field. Applicant must have solid understanding of analyzing data, drawing conclusions and generating reports. Familiarity/experience with sales and sponsorship process a plus.

Requisite Abilities and/or skills

  • Strong initiative & willingness to take on a variety of tasks.
  • Highly organized, detail-oriented.
  • Ability to think analytically and creatively.
  • Adaptability to environment involving several simultaneous projects – multitasking.
  • Strong problem-solving skills. Ability to understand and solve tasks with little supervision.
  • Proficiency in Microsoft Excel, PowerPoint & Word.
  • Experience with R, SQL
  • Working knowledge of analytic & demographic software including Adobe Omniture, Facebook Insights, Nielson/Scarborough, BlinkFire Analytics, DoubleClick, etc. a plus.
  • Experience with Adobe Photoshop a plus.
  • Experience/knowledge of CMS a plus.

Please note that the salary range for this position is $40,000 - $50,000 annually.

Note: When you apply for this job online, you will be required to answer the following questions:

1. The salary range for this position is $40,000 - $50,000 annually. Do you understand and accept that?


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Sales & Marketing: Ticket Sales
Sales Consultant - Cincinnati Bengals (Cincinnati, OH)

Sales Consultant – Cincinnati Bengals

Description:

The Cincinnati Bengals are seeking competitive and motivated individuals that can function in a team environment to join our Insides Sales Program. The Sales Consultant reports to the Manager, Inside Sales and participates in a six-month sales development program that is geared towards training and development while preparing entry-level candidates for the next step in their Sports Business Career. The team will receive extensive ticket sales training with a strong focus on developing the essential skills to become a leader in the sports industry. The sales training will benefit both the individual’s short-term and long-term career growth.

Responsibilities:

·         Generate revenue through the sale of new Season Ticket Memberships, Mini-Packs, Group outings and            Party Suites to Cincinnati Bengals home games at Paul Brown Stadium

·         Meet and exceed 100 daily outbound calls

·         Set face-to-face appointments and book stadium tours to prospective clients

·         Gameday duties include: visiting prospects, providing customer service at our sales tables and/or                    answering inbound phone calls

·         Present self in a professional manner, and show an ability to interact with all levels of the organization

·         Represent the Cincinnati Bengals organization at off-site community events promoting Bengals ticket               opportunities

Qualifications:

·         Bachelor’s degree from a four-year accredited college or university required

·         Sports industry and/or sales experience preferred

·         Desire to start and grow a career in the sports ticket sales industry

·         Must be team-oriented and able to work well in a team environment

·         High-energy level, self-motivator

·         Ability to function in a fast-paced environment

·         Willingness to engage in a high volume of outbound calls

·         Strong communication skills and the ability to effectively deal with a wide range of people

·         Proficient with Microsoft Office Applications

·         Availability to work flexible hours including nights, weekends and holidays


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Sales & Marketing: Corporate Sponsorship Sales
Manager, Corporate Partnership Sales - Cleveland Browns (Cleveland, OH)

JOB SUMMARY:

This position is responsible for prospecting and selling integrated marketing partnerships for the Cleveland Browns. Integrated marketing partnerships include, but are not limited to the following asset categories: in-stadium signage and activation, rights/logos, television, radio, community programs, hospitality and a major focus on social media and digital platforms. This position will consistently interact with members of the Partnership Service and Activation Team as well as various other departments within the organization to ensure that contractual obligations are fulfilled and business objectives are met for all partners.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Grow Corporate Partnership Revenue by:

  • Generating new business leads via prospecting and research
  • Establishing and growing strong relationships with decision makers at prospected companies
  • Developing and presenting proposals using a consultative sales style incorporating category research, inventory knowledge and an understanding of the prospect’s marketing goals
  • Collaborating effectively with various departments within the Browns organization to shape a prospective deal (including the financial analysis of the deal)
  • Working with the Partnership Service and Activation Team on implementation and activation of finalized partnerships
  • Work collaboratively with team members on the Corporate Partnership Sales and Activation teams to achieve departmental goals and objectives
  • Provide accurate, reliable information for sales forecasts
  • Strive to ensure that all elements of partnership agreements are delivered in a first-class manner in accordance with the philosophy of the franchise and within the provisions of the contractual obligations of the organization

 REQUIRED QUALIFICATIONS/EDUCATION

To perform this job successfully, an individual must have the experience and skill set in the above mentioned duties, as well as the requirements listed below:

  • Minimum of a Bachelor’s degree in business administration, sports management, marketing or other related field
  • Minimum 3-5  years of corporate sales, service or marketing experience
  • Proven track record of results in a sales and marketing environment
  • Experience with a professional sports team and/or property is preferred, but not mandatory
  • Prior sales experience in Cleveland market preferred, but not mandatory
  • Able to create, design and help implement sponsorship programs
  • Strong background creating and selling digital and social media platforms
  • Ability to respond quickly and effectively to corporate partner inquiries or complaints and deliver an effective resolution that will not compromise the team’s integrity or financial position
  • Ability to develop strong working relationships with corporate partners, co-workers and other organizations
  • Aggressive, self-motivated team player who has the ability to focus on both team and individual revenue goals and department objectives
  • Excellent oral and written skills
  • Creative, well organized, strong work ethic
  • Desire and willingness to continue to improve personally and professionally
  • Proficient in MS Word, Excel and Power Point
  • Proficiency in Adobe Creative Suite preferred, but not mandatory
  • Ability to work nights/weekends/holidays as needed

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 3-5 years of corporate sales, service or marketing experience?
2. Do you have a Bachelor's degree?
3. Do you have proven customer service experience?
4. Do you have experience selling digital and social media platforms?


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Sales & Marketing: Ticket Sales
Sales Hiring Symposium (Thursday, June 1st, 2017) - Cleveland Browns (Cleveland, OH)

Cleveland Browns Sales Hiring Symposium - Thursday, June 1st, 2017:

There are plenty of places to “get your foot in the door” with a job in professional sports. There are only a few, however, that offer the chance to kick down the door and start your career. The Cleveland Browns are inviting sales-focused professionals to join them for an entry-level ticket sales symposium and hiring event. Participants will learn fundamental sales principles from Browns sales executives and be provided the chance to showcase their abilities to hiring managers. Sales managers will be conducting on-site interviews and recruiting for the next member of the Browns Inside Sales team.

The Browns Ticket Sales Symposium will take place on Thursday, June 1st, 2017 at FirstEnergy Stadium. The event will run from 8:30 am – 1:00 pm. Applications will be submitted via Teamwork Online. This is an "invite only" eventAttendees will be selected through a screening process. 

Cleveland Browns Inside Sales:

This is an exciting time for the Cleveland Browns as they continue to build one of the top business teams in professional sports. The Browns Inside Sales program provides an entry-level platform for developing skills and techniques necessary to generate revenue through the sale of Season Tickets, Group packages, Premium Club Memberships, as well as Suites and Hospitality packages.

Inside Sales Representatives work 40 hours per week and are responsible for 100 outbound calls each day. New business calls are intended to set appointments at the Browns newly renovated practice complex as well as make sales over the phone with a full menu of ticket products.

In addition to day-to-day responsibilities, Inside Sales Representatives attend one networking event each week as well as team promotional events. Game-day responsibilities include prospecting at sales tables, servicing client accounts, and other duties as assigned. The Browns are focused on building sales careers in professional sports and look to fill senior-level sales positions from the Inside Sales team.

Watch this video for an overview of the Browns Inside Sales program:

https://www.youtube.com/watch?v=F32-HDBE38Y

 


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Sales & Marketing: Premium/Suite Sales
Premium Sales Representative - Cleveland Browns (Berea, OH)

Summary Description:

The Premium Sales Representative is responsible for generating new business through the sale of Cleveland Browns premium inventory.  This includes the selling of luxury suites, all-inclusive clubs and standard clubs through face-to-face appointments generated from prospecting, electronic mail and networking.

Duties:

  • Proactively prospect, research and close premium memberships and luxury suites
  • Meet or exceed weekly/monthly sales and prospecting goals
  • Work closely with Ticket Operations and Service departments with strategies to achieve sales and prospecting goals
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events
  • Active role in the Cleveland Browns game day experience
  • Maintain detailed records in CRM to support sales efforts as defined by the organization
  • Other duties as assigned

 Measurements of Success:

  • Achieved or surpassed individual sales, metrics and goals
  • Established qualified prospect base through phone calls, face-to-face appointments and networking
  • Displayed teamwork within the Ticket Sales & Service Department along with other Cleveland Browns business units
  • Contributed to the overall success of the Ticket Sales & Service Department by actively participating in all meetings and events

Qualifications

  • College degree or equivalent combination of training and experience required
  • 3-5 years sales experience and track record of selling premium inventory in the sports industry
  • A passion to grow a career in sales in the sports industry
  • Willingness to learn in a fast-paced environment
  • Strong written and oral communication skills
  • Ability to work flexible hours, including but not limited to games, evenings, weekends and holidays

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Sales & Marketing: Corporate Sponsorship Sales
Senior Director of Corporate Partnerships - Denver Broncos (Denver, CO)

JOB SUMMARY

The Senior Director of Corporate Partnerships will be responsible for: 1) Selling large-scale partnerships for the Denver Broncos and additional business interests of SMC, PDB Sports and Edge Sports & Entertainment that incorporate all marketing and team assets and are consistent with the department’s strategic short and long term revenue maximization strategies, including development of new assets; and 2) Manage account activation, service, and retention of assigned partnership accounts.

Sales assets include, but are not limited to: Traditional Signage, Television, Radio, Print, and Digital (internet), Corporate Hospitality and Intellectual Property Rights and Promotional Rights.                                                                                                                                                    

DUTIES AND RESPONSIBILITIES

30%                            

  • Aggressively prospect local, regional, and national brands for new revenue opportunities
  • Secure prospect meetings that result in comprehensive needs analyses to gain further understanding of the prospects’ goals and objectives
  • Support Director of Partnership Marketing’s management and professional development of Partner Activation Manager/Coordinators dedicated to the fulfillment of the book of business managed by the individual

15%

  • Write and prepare effective proposals utilizing all available assets that target prospects needs

15%

  • Negotiate and finalize the contract process

10%

  • Work with the Partnership Activation team to:
    • Provide unparalleled customer service
    • Fulfill all contract details

10%

  • Assist in the management and oversight of up to two seasoned corporate partnerships/business development executives

10%

  • Provide input with the creation, development and enhancement of sponsorship inventory, sales collateral and other materials.  Participate in the development of budget and goals, business plans, etc. as requested

5%

  • Maintain and report weekly sales/prospecting activity.  Maintain accurate and thorough records of prospecting, revenue and inventory allocations, financials and client activity in department CRM and inventory management database

5%

  • Work with the various departments of Denver Broncos and Stadium Management Company to ensure the goals and expectations of partners are met, including: Ticket Operations, Marketing, Broadcasting, Stadium Operations, and Finance.  Develop, maintain and increase corporate partner participation and integration in team’s Marketing programs and initiatives, as well as identify others ways in which partners may be able to enhance or improve other aspects of team operations

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s degree or equivalent combination of school and work experience preferred
  • Minimum 8-10 years of corporate or high level business to business sales experience
  • Previous CRM and Inventory Management experience (KORE, STR, Salesforce, etc.)
  • Track record of sales and leadership success
  • Ability to effectively interact with C-Level decision makers
  • Strong work ethic with an innate sense of urgency, creativity and tenacity
  • Self-motivated with passion for sales and relationship building
  • Quality presentation skills
  • Excellent written and oral communication skills
  • Excellent organization and time management skills
  • Reliable, diligent, self-motivated and dedicated
  • Ability to work all home Broncos games, select Broncos away games, nights/weekends and keep a flexible schedule

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your salary requirements?


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Sales & Marketing: Fan Development
BRAND & FAN ENGAGEMENT ASSISTANT - Green Bay Packers, Inc. (Green Bay, WI)

Classification: Non-Exempt; Hourly

Level: Level 3; Part-time

Location: Green Bay, Wisconsin

Reports to: Fan Engagement Specialist

Supervises: This position has no supervisory responsibilities.

JOB DESCRIPTION

Summary/Objective:

This position is responsible for managing daily responsibilities involved in administering the Packers official fan clubs/programs, new fan initiatives, assisting with Packers Everywhere content/logistics and Packers brand events and general marketing efforts for the club.

Job Responsibilities:

  1. Manage membership database and fulfillment in CRM database system.

  2. Handle all daily fan club/program customer service (membership questions, usernames/passwords, fulfillment inquiries, prize redemption, etc.).

  3. Assist with developing and monitoring Green Bay Packers fan marketing initiatives.

  4. Assist in coordinating/executing annual fan marketing events.

  5. Assist with staffing and maintenance of fan programs kiosk during Training Camp and other events as assigned.

  6. Work closely with other internal departments and external vendors.

  7. Generate monthly fan membership statistics and trends.

  8. Oversee inventory of all marketing materials including fan club merchandise/contesting and replacing/fulfilling fan orders to replenish supply as needed.

  9. Work on Packers Everywhere content (finding photos, contests, updating bar information and content, etc.).

  10. Assist with developing and curating content for Packers Everywhere social platforms (Facebook and Twitter).

  11. Work Packers home games (taking photos, uploading photos and communicating with internal staff), as assigned.

  12. Other duties and projects as assigned by the Brand & Marketing Department.

Qualifications:

  1. Working knowledge of computers, including database management (CRM) and Microsoft Office.

  2. Excellent communication and customer service skills.

  3. Great phone skillset.

  4. Strong work ethic and the ability to be polished and poised under pressure.

  5. Ability to perform under deadlines and high-pressure situations.

  6. Some college or bachelor’s degree preferred.

  7. Previous experience in the NFL is a plus.

  8. Some weekend and gameday hours required.

Physical Demands and Work Environment:

  • Ability to sit for extended periods of time.

  • Ability to remain in a stationary position for periods of time.

  • Ability to focus on projects for periods of time.

  • Ability to reach, stoop, and lift on a frequent basis.

  • Occasionally lift and carry up to 25 pounds.

  • Operates in a professional office environment.

  • Role routinely uses standard office equipment.

Travel: No regular travel is expected for this position.

Deadline: Please submit a cover letter and resume by Tuesday, June 6th, 2017.


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Sales & Marketing: Ticket Sales
Seasonal Ticket Sales Representatives - Indianapolis Colts (Indianapolis, IN)

Seasonal Ticket Sales Representatives – Indianapolis Colts

Description

The Indianapolis Colts are seeking seasonal ticket sales representatives for the 2017 season.  The candidates’ primary role will be to sell group tickets to all 10 Colts home games for the 2017 season with some additional opportunities to sell season tickets and single game suites based on availability.  This is a part-time paid position that will provide candidates with an excellent sales experience opportunity that could potentially lead to future full-time employment with the Colts.

Responsibilities

·         Meet and exceed monthly sales goals and weekly outbound sales call goals established by the Senior Director of Ticket Sales

·         Sell group tickets to prospects & leads provided by the organization

·         Sell season tickets and single game suites (based on availability) to leads and prospects provided by the organization

·         Actively prospect and research new sales leads

·         Represent the Colts organization at various team events during the summer and in-season

·         Work all Colts home games

·         Proactively execute personal touch points with existing customers and prospects via outbound phone calls, email correspondence, face-to-face sales meetings and in-stadium meetings on game days.

·         Document all points of contact with customers and prospects in Microsoft Dynamics CRM

·         Work with Ticket Operations Department to fulfill all ticket sales orders

·         Other duties as assigned by the Senior Director of Ticket Sales

Qualifications

·         Bachelor’s degree from a four-year college or university

·         One or more years of previous sales experience, with experience in ticket sales preferred, and some history of prior sales success

·         Excellent Communication skills (verbal and written) with the ability to communicate ideas clearly and concisely.

·         Knowledge of Archtics ticketing system and Microsoft Dynamics CRM preferred

·         Proficient in Microsoft Office, Excel, Word and PowerPoint required

·         Ability to multi-task and prioritize multiple tasks

·         Ability to work independently to meet individual goals

·         Availability to attend all 10 Colts home games

·         Presents self in professional manner with the ability to interact with all types of companies/organizations and individuals

·         Strong customer service skills

·         Detail oriented

·         Availability to work extended hours including some nights and weekends when necessary

·         Good presentation skills

Compensation

Sales Representatives will be paid $10.00 per hour plus commission


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Sales & Marketing: Client Relations/Customer Service
Member Experience Specialist - Jacksonville Jaguars (Jacksonville, FL)

Job Title:  Member Experience Specialist

Department: Ticketing/Fan and Member Experience

Reports To:  Manager of Member Experience

                                           

Summary:  

The Member Experience Specialist’s main focus is to provide first-class customer service through each experience shared with our members including telephone calls, email exchanges, and in person service. . This level of customer service is delivered through timely responses to customers. The Member Relations Specialist will bring to the Jaguars proactive and reactive relationship building strategies that will contribute to the ultimate increase in Season Ticket Member loyalty, customer satisfaction and the overall retention rate. The Member Experience Specialist will develop excellent relationships with the Jaguars Season Ticket Members and deliver customized communications, events, programs and benefits to the Jaguars most important fan.

 

Job Duties              

  • Serve as the primary liaison for Jaguars customers.

  • Provide to Jaguars customers a consistent and disciplined approach to support.

  • Implement frequent touch point programs designed to increase customer loyalty.

  • Meet or exceed daily call volume goals—typically between 50 and 75 outbound calls per day.

  • Use effective problem solving skills to address any customer concerns.

  • Meet or exceed yearly renewal and sales goals.

  • Assist with developing, coordinating and implementing Season Ticket Member events.

  • Collect payments from customers.

  • Assist with gift and ticket deliveries.

  • Collaborate with the sales team to meet and exceed customer service expectations.

  • Collect data and follow up with guests regarding the game day experience.

  • Accurately manage and update CRM database for Season Ticket Member accounts.

  • Act as the point of contact for Members during Jaguars games and other events; ensure resolution of any and all concerns, check-in with and visit Members in their seats, and help create a fun atmosphere for the Member and any accompanying guests.

  • Perform other duties as assigned by the Manager of Member Experience or any other person designated by the Jaguars.

  

Job Qualifications

  • Bachelor’s degree from an accredited university.

  • 1-2 years of customer service and sales experience preferred.

  • Proven experience of using relationship-building to increase over-the-phone, written and in-person sales.

  • Knowledge of accounts receivable and accounts payable practices.

  • Demonstrated ability to develop and maintain relationships with customers.

  • Excellent verbal and written communication skills.

  • Excellent problem-solving skills.

  • Ability to work long and flexible hours, including evenings, weekends, and holidays.

  • Must be well organized, creative and customer service oriented. 

  • Demonstrated public speaking and presentation experience.

  • Clear and effective written communication skills.

  • Flexibility and adaptability to work with customers from varying backgrounds.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have 1-2+ years of customer service and sales experience/
2. Yes/No: Do you have knowledge of accounts receivable and accounts payable practices?
3. Yes/No: Have you received a Bachelor's degree from an accredited university?
4. Yes/No: Are you able to work flexible hours, including evenings, weekends and holidays?


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Sales & Marketing: Client Relations/Customer Service
Fan Experience Representative - Kansas City Chiefs (Kansas City, MO)

Job Summary: Receive, investigate, resolve and respond to all guest/ticket-holder inquires. Identify opportunities to create a positive guest experience.

 ESSENTIAL ACCOUNTABILITIES

1.     Provide proactive, world-class service to continually exceed the expectations of season ticket members, guests and clients.

2.      Provide consistent and timely follow up for all Customer Relations communication.

3.      Utilize exceptional communication and problem solving skills to provide appropriate resolution to guest inquiries in a professional manner.

4.      Obtain and respond to customer feedback via telephone and email.

5.      Maintain detailed accounts of all correspondence for documentation.

6.      Assist with game day staffing and training as needed.

7.      Work all Chiefs games and special events as needed.

8.      Create and execute innovative programs to enhance Arrowhead game day and event experience for all fans.

COMPETENCIES

1.      Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

2.      Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

3.      Written Communications- Writes clearly and informatively.

4.      Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.

5.      Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.

6.      Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

7.      Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

1.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

-     High School Diploma and 2-4 years of college or equivalent business experience

-     Excellent computer skills

-     Must possess the ability to coordinate multiple projects

-     Helpful, friendly and patient attitude

-     Excellent oral and written communication skills

-     Excellent interpersonal skills

-     Ability to accurately record information

-     Great attention to detail

-     Posses excellent time management and organization skills

-     Experience with Archtics and/or Microsoft Dynamics CRM a plus


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Sales & Marketing: Client Relations/Customer Service
Fan Experience Seasonal Representative - Kansas City Chiefs (Kansas City, MO)

Job Summary: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from July 2017 through February 2018, subject to change.

ESSENTIAL ACCOUNTABILITIES

·         Field and respond to all forms of inbound communication coming into the Fan Experience Department.

·         Provide exceptional customer service to all fans and guests not limited to attendees of Chiefs games and special events.

·         Follow up on communication as necessary.

·         Track all communication in CRM.

·         Assist with communication on event day including the text messaging program.

·         Assist with dispatching and recording all wheelchair/courtesy cart requests on event day.

·         Assist with special projects as needed.

 

COMPETENCIES

·         Oral Communications - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

·         Written Communications - Writes clearly and informatively.

·         Analytical - Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

·         Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

·         Motivation - Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

·         Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

·         Bachelor’s degree

·         Excellent computer skills

·         Helpful, friendly and patient attitude

·         Strong oral and written communication skills

·         Excellent interpersonal skills

·         Ability to accurately record information

·         Experience with Archtics and/or Microsoft Dynamics a plus

·         Experience in customer service a plus


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Sales & Marketing: Event Operations/Management
Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: The Special Events Department is responsible for making Arrowhead Stadium an entertainment destination by attracting concerts, college football, soccer, motor sports and various other events to Kansas City. This position will have the opportunity to learn from and experience many of the largest events in the Midwest. The Special Events seasonal position will support the department with various tasks including but not limited to those listed below.

 

ESSENTIAL DUTIES RESPONSIBILITIES:

1.      Assist with the planning, logistics and implementation of events.

2.      Assist with the operation of Chiefs Training Camp.

3.      Creation of timelines & calendars.

4.      Research events & best practices.

5.      Attend departmental and event specific meetings.

6.      Support the corporate events department as needed.

7.      Support other organizational departments as needed.

8.      Support Chiefs game day and event activities as assigned.

9.      Assist with attracting future events to Arrowhead.

EXPECTED EVENTS AT ARROWHEAD:

1.      Arrowhead 5K

2.      Chiefs Training Camp

3.      Chiefs Kickoff Luncheon

4.      Fantasy Football Draft Event

5.      Fall Classic at Arrowhead

QUALIFICATIONS/EDUCATION/EXPERIENCE:

1.      Bachelor’s degree or 1-2 years of experience in a related field.

2.      Must have good communication skills.

3.      Must have good time management skills.

4.      Must be able to establish solid relationships with staff and clientele.

5.      Knowledge of E-mail, Microsoft Word, Microsoft Power Point, Publisher and Excel a plus.

6.      Must be available to work varied days and hours, on weekends and in the summer heat.


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Sales & Marketing: Event Operations/Management
Seasonal Special Events Assistant - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: The Special Events Department is responsible for making Arrowhead Stadium an entertainment destination by attracting concerts, college football, soccer, motor sports and various other events to Kansas City. This position will have the opportunity to learn from and experience many of the largest events in the Midwest. The Special Events seasonal position will support the department with various tasks including but not limited to those listed below.

 

ESSENTIAL DUTIES RESPONSIBILITIES:

1.      Assist with the planning, logistics and implementation of events.

2.      Assist with the operation of Chiefs Training Camp.

3.      Creation of timelines & calendars.

4.      Research events & best practices.

5.      Attend departmental and event specific meetings.

6.      Support the corporate events department as needed.

7.      Support other organizational departments as needed.

8.      Support Chiefs game day and event activities as assigned.

9.      Assist with attracting future events to Arrowhead.

EXPECTED EVENTS AT ARROWHEAD:

1.      Arrowhead 5K

2.      Chiefs Training Camp

3.      Chiefs Kickoff Luncheon

4.      Fantasy Football Draft Event

5.      Fall Classic at Arrowhead

QUALIFICATIONS/EDUCATION/EXPERIENCE:

1.      Bachelor’s degree or 1-2 years of experience in a related field.

2.      Must have good communication skills.

3.      Must have good time management skills.

4.      Must be able to establish solid relationships with staff and clientele.

5.      Knowledge of E-mail, Microsoft Word, Microsoft Power Point, Publisher and Excel a plus.

6.      Must be available to work varied days and hours, on weekends and in the summer heat.


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Sales & Marketing: Event Operations/Management
Director of Game Presentation - Los Angeles Chargers (Costa Mesa, CA)

SUMMARY
This position is responsible for the management and operation of all Chargers game day presentation elements & production services.  The Director will manage project development, plan and review events, research new and upcoming technology and work creatively to improve our presentation on all levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Manage the Lead Editor/Animator position, any freelance or part-time editors and outside creative vendor relationships.

Oversee all elements of the game day presentation including the control room, main videoboards, ribbon boards, scoreboards and event day execution while developing the Chargers entertainment assets (PA Announcer, mascots, in-game host and performance groups)

This position will be responsible to build scripts, game logs, timing sheets and call the action during Chargers games.

Create first-class entertainment features, compelling statistical information and work to always engage fans in a positive manner.

Oversee the production needs for all game days and special events, including video, audio, live effects, graphics packages and other tech support.  

Produce entertainment elements needed to support the overall presentation, handling video shoots focusing on headshots, PSA’s and organizational projects. 

Work with Corporate Sponsorship to develop, enhance, and implement sponsors in a creative way into the stadium show.

Manage the placement and coverage of live elements during Chargers games, including the anthem singers, halftime entertainment and youth football coverage.

Help plan and execute NFL themes & initiatives during Chargers events, including but not limited to; A Crucial Catch, Salute to Service, Kickoff and holiday games.

Manage the production and presentation elements of annual and special events, including the Draft Day Party, kick-off weeks, playoffs, and fan forums.

Oversee production services for Corporate Partnerships, Community Outreach, Marketing and Ticket Sales.

Build and maintain the game presentation budget, keeping a close eye on spending and revenue opportunities.

Perform additional duties as assigned by the Vice-President, Fan Experience.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination and evaluation of the game presentation staff.  Must carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

  • Bachelor’s degree (BA/BS) from four-year College or university.
  • Three (3) to five (5) years related game presentation experience.  NFL experience preferred.
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
  • Up to date on current events, pop-culture, music trends and topics.
  • Previous experience working in a fast-paced environment with the ability to meet deadlines, multi-task and prioritize
  • Must have strong verbal and written communication skills


CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers’ License


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to work extended hours, including evenings and weekends

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you actively produced or called a game presentation show for a professional sports team or intercollegiate football program? Briefly describe your role?
2. What video production skills do you possess?


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Sales & Marketing: Premium/Suite Service
Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)

Job Description:

Professional and efficient customer service position dedicated to suite partners and other premium product relationships as deemed appropriate.  Heavy emphasis will be placed on attention to detail in every aspect of the customer service process. The position reports to the Vice President of Premium Sales and Service.

Key Responsibilities:

Establish a friendly and professional business relationship with current and future suite partners
Prepare and process all suite contracts for all Charger events
Assist with all aspects relating to the annual suite renewal process
Work closely with the Accounting department as necessary
Oversee and monitor all key contract components including but not limited to fee schedules, invoice dates, trigger dates, etc.
Create and maintain several suite related spreadsheets
Assist in the planning and logistics of special events
Work in conjunction with sales representatives on items pertaining to renewals, new suite sales, availability, pricing, and special requests

Fulfill donation requests and track autographed inventory
Facilitate communication between other departments
Create, mail, collect and analyze annual customer satisfaction surveys
Work closely with catering vendor throughout the year
Must be willing to work all Charger events
Oversee all suites and manage any needs, issues or requests during the course of the season
Monitor event day catering for all suites
Assist in suite preparation prior to events
Problem solve and trouble shoot throughout events
Manage all suite services event day staff

Manage Game Day invites and field access hospitality

Work with licensed vendors to fulfill premium gifting needs

Serve as a liaison for all non-Charger events between promoters and suite partners

The ideal candidate will have:

Bachelor's Degree preferred
Minimum of three (3) years of customer service experience, preferably in sports environment
Understands and provides superior customer service.
Excellent written and verbal communication skills
Strong interpersonal skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
The ability and desire to work long and flexible hours, including evenings, weekends and holidays

Proficiency in MS Office products (Word, Excel, Access and Outlook) and CRM

Experience with Archtics preferred


 

 ****No Phone Calls Please****

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous suite service experience? Y/N
2. Do you have previous customer service experience? Y/N


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Sales & Marketing: Client Relations/Customer Service
Guest Services Representative - Los Angeles Chargers (Carson, CA)

Summary:

The Los Angeles Chargers are seeking a highly energized Guest Services Representative to be part of a premier guest services team. This position will be expected to provide exemplary customer service and support to Season Ticket Members and the general public.

Responsibilities for this position include, but are not limited to:

  • Field and respond to all inbound calls from Season Ticket Members and the general public
  • Participate in outbound call campaigns as required
  • Handle a high call volume of inquiries and requests
  • Field and log customer suggestions, comments and concerns
  • Maintain a working knowledge of company operations and ticket office policies and procedures to effectively field general questions
  • Communicate the policies and procedures to the customer in a friendly and professional manner
  • Resolve customer issues based on established policies and procedures
  • Maintain accurate database of season ticket accounts utilizing Archtics ticketing system and CRM systems
  • Maintain all client account data
  • Act as a Guest Services liaison during all Los Angeles Chargers home games and major Chargers events
  • Significant involvement in the season ticket renewal and upgrade process
  • Assist with various ticket office duties
  • Must be willing and able to work weekends, evenings and game days as required
  • Build an exceptional relationship with all Season Ticket Members
  • Other duties as assigned by management

Requirements:

  • Bachelor’s Degree preferred
  • Minimum 3 years guest services experience
  • Proficient in Microsoft Office products as well as online survey tools
  • Proficient in Database/CRM systems, MS Word, Excel, Outlook and basic computer skills

No phone calls or emails please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Previous Guest Services Experience


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Sales & Marketing: Sponsorship Services/Activation
Account Executive, Corporate Partnerships - Los Angeles Rams (Agoura Hills, CA)

After 22 years, the Rams have moved back to their longtime home in Southern California, where they will be building a new world-class sports and entertainment district in Inglewood, California.  This 298-acre mixed-use development, including a 70,000 seat open air stadium, will be transformational for the NFL and Southern California.

As the Los Angeles Rams build their organization and brand in the Southern California region, they are looking for an Account Executive to prospect and close partnership sales for the upcoming 2017, 2018 and 2019 seasons

An ideal candidate will have a minimum of three years of experience in corporate sales, professional sports partnership sales experience a plus. The primary responsibility of this position is to work directly on developing new business and executing partnership agreements that cover the interim period prior to moving into the new stadium at Hollywood Park.    

Job Responsibilities

  • Responsibility to deliver partnership revenue and contribute significantly to an overall team goal
  • Establish partnerships with top-tier brands that reflect positively and align culturally with the Rams Organization
  • Cultivate leads through prospecting, creative networking, and representing the team at designated functions and events
  • Deploy a solutions based sales approach through analyzing the specific marketing needs of prospects and crafting customized packages utilizing multiple combinations of available assets and inventory
  • Create, establish, and grow strong relationships with key decision makers and brands
  • Assist in the development of the go-to-market strategy for key sales projects and campaigns
  • Dedication to a CRM (KORE) as a critical component of the sale process
  • Manage a regular reporting process that keeps sales management informed
  • Work closely with the Partnership Activation team to ensure that clients receive superior service and complete fulfillment of every contractual detail
  • Assist with Los Angeles Rams events and community initiatives 
  • Host current and prospective clients on game days

Knowledge/Skills/Experince

  • At least 3 years of successful corporate sales in high pressure sales environments with regular metrics and pipeline reviews
  • Large market sales experience, LA market sales experience a plus
  • Experience in sports a plus, but not a requirement
  • A proven track record of creating and selling fully integrated marketing programs
  • Strong interpersonal and leadership abilities with excellent communication skills
  • High energy and a personality that thrives in a fast-paced, ever-changing enviorment
  • Experience in high-level relationship building and negotiating
  • Ability to work well with other team members 
  • Willing to learn new sales techniques and approaches
  • Must be able to effectively work in a fast-paced, high pressure environment and demonstrate the ability to juggle multiple projects while keeping key constituents in the loop
  • Strong work ethic and a competitive drive to win
  • Able to work non-traditional hours, in non-traditional settings. This includes working all home games and some road games as necessary
  • Successfully managing integrated projects that touch various aspects of the organization is required


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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview:

You’ve always wanted to work in sports but you know that at this point in your life you won’t be turning pro. You’ve competed your whole life; you played every sport in high school and love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge you get excited. Most of all, you want a career for yourself and opportunities to grow are important to you. 


Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports, and were recently nominated for Sports Business Journal’s, 2016 Team of the Year. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. With the modernization nearly complete, Hard Rock is now a global entertainment destination.

Click here to see more 


We live by “Attitude, Effort, Results,” and for the last three seasons we have focused on putting our people first and promoted forty-nine (49) members of the program to full time sales positions throughout the sports industry.


Description:

The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.

Expectations:

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products: including season ticket memberships, group tickets, luxury seating and executive suites. Furthermore you will be able to sell concerts and some of the most sought after soccer matches in the world. 
·         40 hours per week
·         100+ outbound calls each day
·         Two (2) face to face appointments per day

Culture:

Candidates often ask us, “What’s the culture like?” We are a fast pace, results driven culture that prides itself on producing best in class results and doing so with high integrity. On a daily basis employees take advantage of an on-site employee gym, catered lunch each day, and our very own coffee bar. 
Next Steps: If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this June and September!


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Sales & Marketing: Database Marketing/Analytics
Sales & Engagement Intern - Minnesota Vikings (Minneapolis, MN)

This position will support the Sales Analytics & Engagement team with day-to-day database responsibilities.  The Analytics Intern will learn to use databases in sales and marketing campaigns that increase revenue and analyze effectiveness of business decisions.  This is a full-time, year-long position that will require a flexible schedule including regular office hours and some evenings and weekends, as well as potential game-day responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Responsible for maintaining the accuracy of data, reports, and dashboards
  • Responsible for maintaining the accuracy of data flowing to the Vikings’ warehouse and hygiene between data sources within the warehouse

  • Work with Microsoft CRM and help segment list distribution

  • Assist in building segmented lists for Email, Social, and Mobile App campaigns

  • Analyze and design customer-centric surveys for various stakeholders

  • Mine, clean, and import data outside of the current warehouse scope

  • Develop reports and deliver ad-hoc analysis on initiatives including: Vikings Rewards, Ticket Sales, Merchandise, Concessions, Email Engagement, and Mobile App

  • Support the Sales Analytics and Engagement team as needed with other special projects

QUALIFICATION REQUIREMENTS:

  • Currently enrolled in or graduated with Bachelor’s degree preferred; concentration in Business Management, Analytics, Statistics or related discipline preferred.
  • Advanced with Microsoft Excel (vlookup, data validation, pivot tables/charts, if statements)
  • Excellent writing and communications skills
  • Ability to handle multiple projects and tasks simultaneously and ability to learn new skills/processes quickly

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Client Relations/Customer Service
Guest and Member Relations - Game Day Staff - Tampa Bay Buccaneers (Tampa, FL)

This is a part-time, seasonal position.

As a division of the Guest & Member Relations Department, the Game Day Staff is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years.  We are seeking dedicated and passionate individuals who will make a positive impact and assist in retaining this high level of customer service for our fans.

Core Functions:

  • Guarantee quality customer service for all fans in parking lots, entry/exit gates, plaza, ticket office, concierge desks, elevator services, concession stands and concourses
  • Welcome every guest with a warm greeting
  • Proactively approach fans to help answer questions
  • Must handle any and all guest-related matters in a professional and courteous manner
  • Manage large crowds pre and post event
  • Thank every guest upon exit

 

Skills & Abilities:

  • Energetic, outgoing personality
  • Professional in appearance, actions and communications at all times
  • Attentive to meeting the needs of our guests
  • Face-to-face problem resolution skills
  • Demonstrate integrity by always choosing to do the right thing
  • Ability to take clear notes for follow up
  • Ability to work independently and in a team environment
  • Ability to work in various weather conditions
  • Ability to stand for an extended period of time

Experience

  • Previous customer service experience

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environment conditions:

  • Required to work all Buccaneers home games, training and some off-season events.  May have to work occasional holidays. Extended evening, weekend work hours sometimes required. Clock-in time is typically five (5) hours before kick-off
  • Walking, Sitting, standing, working with hands for extended periods of time
  • Lifting more than 20 pounds is occasionally required

How to Apply

All applicants must submit a complete application via Teamwork Online.

Please Note:  Due to the volume of applications expected, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete. Only applications submitted through Team Work Online will be considered for this position (no phone calls/emails please).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live within driving distance to Raymond James Stadium in Tampa, FL? Please respond YES or NO. Please respond YES or NO.
2. Are you available to work all 10 Buccaneers home games as required for this position? Please take a moment to review the schedule at http://www.buccaneers.com/schedule-and-events/ before responding YES or NO.


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Sales & Marketing: Market Research
Business Analyst - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Manager of Insights & Strategy. 
 

Core Functions:

  • Creation, execution and analysis of emails within our marketing automation system
  • Analyze existing customer information from various data sources to improve segmentation, profitability or response modeling
  • Use data to assist partnership sales in their execution and reporting
  • Determine the results of our marketing efforts in terms of response, sales and ROI
  • Create detailed or top-line reporting on results of campaigns
  • Predict and understand fan behavior and patterns through metric and statistical analysis
  • In depth analysis of social and digital marketing efforts
  • Creation, execution and analysis of surveys
  • Conducting ad hoc data analyses based on current business needs
  • Suggesting improvements in tools and techniques
  • Employee is expected to regularly exercise discretion and independent judgment

 

Skills & Abilities

  • Excellent analytical and quantitative skills. Deep level of comfort with technology
  • Strong communication skills via presentations, meetings, online and conference call meetings and email
  • Ability to manage multiple projects effectively and meet deadlines consistently
  • Knowledge of general predictive modeling techniques such as response modeling, customer profiling and segmentation, needs analysis, and other types of quantitative/ qualitative campaign analysis techniques
  • Capacity and desire for independent learning

 

Experience & Education

  • 4 year Bachelor’s degree (MBA preferred) or commensurate work experience
  • Experience in research, database marketing, CRM management or related field
  • Experience using an analytic programming or query language such as SQL, SAS, SPSS
  • Experience with survey research and analysis
  • Experience working with web analytics tools such as Google Analytics or Omniture preferred

 

Technical Knowledge

  • Familiarity with business software and marketing technology such as CRM systems, data visualization tools and campaign management systems

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environmental conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home games and occasional holidays
  • Stressful and demanding work environment in executing work on short deadlines
  • Computer and desk work a significant part of daily activities
  • Sitting, standing, working with hands for extended period s of time
  • Rarely is lifting more than 20 pounds required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list 3 features of Excel that you have used for data analysis.
2. What data visualization tools do you have experience with?
3. Please give one example of when you had to learn something new and how you approached the learning process.
4. What are your salary requirements?
5. Do you live within or have connections to the Tampa Bay area?


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Sales & Marketing: Game Operations/Presentation
Gameday & Event Entertainment - Tampa Bay Buccaneers (Tampa, FL)

The Tampa Bay Buccaneers are seeking entertainers and actors with big personalities to serve as ambassadors for the Tampa Bay Buccaneers in our Gameday & Event Entertainment roles. Highly motivated, committed individuals wishing to build upon their education and professional experience with practical experience in the fast-paced world of the National Football League are preferred.

These are part-time, paid positions.  

 

Overall Functions and Requirements for all Gameday & Event Entertainment roles:

  • Lively, out-going, enthusiastic, positive, attentive, reactive, engaged, interactive and professional at all times
  • Work all 10 Buccaneers home games (www.buccaneers.com for actual dates), Training Camp, and other events as needed
  • Must be able to work flexible hours for Game Days (including weekends, nights and holidays)
  • Ability to assist in gameday and event set-up and breakdown which may require frequent lifting and/or carrying up to 50 pounds
  • Ability to adhere to and deliver and execute timelines, rundowns, layouts, promotions and entertainment elements
  • Ability to work well under pressure, on multiple projects, and trouble-shoot where necessary in a fast-paced environment
  • Assist other game day crews and departments
  • Knowledge of radio use and protocols
  • Flexible and capable in the ability to lead and be led
  • Handy, responsive, hardworking, and eager to help
  • Knowledge of the Tampa Bay Buccaneers, NFL, Football, Raymond James Stadium and the Tampa Bay area
  • Ability to collaborate and work well with others and with large groups
  • May be asked to safely use and drive golf carts and vehicles
  • Annual training required

 

Descriptions and requirements specific to each role:

PROMO TEAM:

The Promo Team adds to the overall game day and event atmosphere by engaging and entertaining fans through sponsor giveaways, entertainment and experiences.  

Core Functions:

  • Engage with fans to create a fun and energetic atmosphere
  • Setup, execution, and promotion of game day elements including the pre-game Bucsparilla parade, in-stadium giveaways and sponsor/partner activations
  • Assist with maintenance, distribution and collection of all promotional and game day materials
  • Use t-shirt guns, slings and other equipment as needed for distribution of promo items
  • Other duties as assigned

Knowledge/Skills/Abilities:

  • Excellent in entertaining, communicating, engaging, and interacting with crowds and individuals
  • Ability to work and interact well with the youth
  • Dancing/Entertainment background is a plus, but not required
  • Ability to throw/toss promotional items prior, during and after the event

 

PIRATE SHIP CREW:

The Pirate Ship Cast Member will focus on adding to the overall game day and event atmosphere by engaging and entertaining fans as a pirate performer.

Core Functions:

  • Perform as Pirate, maintaining the character and personality of a pirate throughout the entire event/game 
  • Distribute giveaway items demonstrate team spirit
  • The coordination and execution of all game operations as it relates to the Pirate Ship, sails, cannons, bell, and ship giveaways
  • Assist with the functioning of the Pirate Ship such as resupplying and maintaining the gases, firing the cannons, unfurling the sails/flags and all ship giveaways
  • Other duties as assigned

Knowledge/Skills/Abilities:

  • Comfortable performing as a Pirate
  • Previous acting or performance experience preferred but not required
  • Extremely safe, responsible, positive and flexible to adjust to changes

 

FLAG RUNNER:

The Flag Runner will focus on running large Buccaneers flags through the end zone on game days, leading the Intro Flag Team program, assisting with Pirate Ship Giveaways and adding to the overall game day and event atmosphere by engaging fans.

Core Functions:

  • Run large Buccaneers flags through the end zones after each Buccaneers touchdown, field goal and/or safety
  • Engage fans by demonstrating team spirit and distribution of promo items/giveaways
  • Assist with distribution and collection of promotional giveaways and game day materials
  • Use t-shirt guns, slings and other equipment as needed for distribution of promo items
  • Other duties as assigned

Knowledge/Skills/Abilities:

  • Ability to throw/toss promotional items
  • Excellent in communicating, engaging, and interacting with crowds and individuals
  • Physical strength, stamina and ability to run while carrying large flags

 

How to Apply

All applicants must submit a complete application and cover letter via Teamwork Online. Be sure to include the video or link to a video as requested in question 5 of the application.

Although a selection does not guarantee a position within that department, applicants may select two of the following departments of interest for placement:

  • Promo Team
  • Pirate Ship Crew
  • Flag Runner

 

Please Note: 

Due to the high volume of applications expected, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete. Only applications submitted through Team Work Online will be considered for this position (no phone calls/emails please).

Note: When you apply for this job online, you will be required to answer the following questions:

1. Which position is your 1st choice – “Promo Team”, “Pirate Ship Crew” or “Flag Runner”? Please list your response exactly as listed here and make only one selection.
2. Which position is your 2nd choice “Promo Team”, “Pirate Ship Crew” or “Flag Runner”? Please list your response exactly as listed here and make only one selection.
3. Do you live within driving distance to Raymond James Stadium in Tampa, FL? Please respond YES or NO.
4. Are you available to work all 10 Buccaneers home games as required? Please respond YES or NO.
5. Please submit a video or link to a video with your application in response to the following: 1.) For Promo Team or Flag Crew, please demonstrate on video how you would pump up the crowd on our game day Video Boards if you had 10-15 seconds. For ‘Pirate Ship Crew’, 2.) Please demonstrate a crowd prompt on video speaking and acting in pirate character and costume (if you have one).


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Sales & Marketing: Marketing
Part-Time Sponsorship & Marketing Assistant - Tennessee Titans (Nashville, TN)

PART-TIME SPONSORSHIP & MARKETING ASSISTANT

Tennessee Titans sponsorship & marketing department is seeking a part-time assistant to help with the fulfillment of existing sponsorship relationships, as well as with the execution of game day promotions.  This is a part-time position that is limited to an average of 29 hours per week. 

Responsibilities:

  • Assist with off-site sponsor events, sponsor events at Nissan Stadium and game day sponsor events at Nissan Stadium

  • Update sponsor art for video boards by liaising with sponsor and Titans game day production staff

  • Assist with sponsor retail promotions and setup of sponsor activation areas at games and other events

  • Work with sponsors to obtain artwork approval of sponsored events, promotions, etc.

  • Liaise with other departments regarding sponsor fulfillments

  • Assist with Titan True and Kid’s Club events and marketing efforts

  • Organize weekly radio and television affidavits

  • Create year-end recaps for sponsors

  • Research and prepare sales proposals for new and existing sponsors

  • Execute pregame, in-game and postgame game day promotions

  • Other duties as assigned by Titans’ Vice President of Marketing and Broadcast & Digital Rights and/or Director of Marketing

Requirements:

  • Degree from an accredited college or university in marketing or related field

  • Sponsorship and/or marketing experience required, preferably in a sports or athletic setting

  • Strong communication and interpersonal skills

  • Excellent organizational, project management and teamwork skills

  • Must be able to effectively multi-task

  • Proficient in Microsoft Office programs

  • Experience using a CRM software system preferred

  • Willingness and ability to work flexible hours, including some nights and weekends

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have a degree in marketing or a related field?
2. Do you have sponsorship and/or marketing experience? If so, please describe in detail below.
3. Do you have experience working in a sports or athletic setting? If so, please describe below.
4. Y/N: Do you understand that this is a part-time position, limited to an average of 29 hours per week?


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Sales & Marketing: Marketing
Marketing Manager - The Oakland Raiders (Alameda`, CA)

Position Overview

The Marketing Manager, under the direction of the CMO, creates and executes comprehensive, innovative marketing and communication plans to drive ticket sales, increase fan engagement, and continue to build brand awareness for The Oakland Raiders. They will work closely across all departments to create collaborative marketing programs as well as the League office to execute NFL club marketing initiatives.

Essential Job Functions 

  • Develop and implement marketing plans and campaigns involving traditional and non-traditional media.

  • Partner with external agencies and in-house resources in the development of marketing and sales collateral.

  • Place advertising schedules directly with media partners and through media buying agencies, where applicable.

  • Identify, develop and implement new and innovative marketing opportunities and strategies focused on increasing brand awareness and driving additional revenue opportunities.

  • Lead all digital marketing campaigns including social media marketing, mobile marketing and all email advertising campaigns; ensure that all revenue is properly tracked.

  • Monitor web traffic and digital marketing results to provide for optimum performance.

  • Work closely with Sponsorship and Business Development on marketing needs for partners.

  • Work closely with Corporate Partnerships to leverage sponsor activation and ensure marketing-related contractual obligations are being met.

  • Circulate efficient and accurate reporting, detailing results of digital marketing campaigns and make recommendations for improvement.

  • Manage and protect the Raiders’ brand integrity by reviewing and approving all internal and external materials to ensure adherence to brand guidelines.

  • Responsible for data generation through on-site and in-market strategies.

  • Work closely with in-house and PR firms to maximize media coverage of events.

  • Lead regular cross functional marketing program meetings.

  • Liaison with the club business functions at the NFL across all marketing initiatives.

  • Create opportunities for the Raiders to create best in class examples for sharing among League partners.

  • Source and develop promotional items for giveaways.

  • Create in house presentations.

  • Manage assigned areas of the marketing budget.

  • All other duties as assigned.

 

Requirements  

  • Bachelor’s degree.

  • 3-5 years as a full-time marketing professional with a proven track-record of executing cogent plans at/under budget that have produced measurable results.

  • Understanding of sports marketing, branding, sponsorship and client services.

  • Must be comfortable presenting to the organization.

  • Must be comfortable driving both the vision and execution of all elements of marketing plans.

  • Knowledge of digital marketing in all facets — mobile, digital, social -- including re-targeting and SEM.

  • Excellent written and verbal communication skills.

  • Excellent copywriting and proofreading skills.

  • Thorough knowledge of print production.

  • Excellent organizational and time management skills; strong attention to detail.

  • Work well in fast paced, team-oriented environment.

  • Demonstrated commitment to teamwork along with integrity, creativity, flexibility, tenacity, a good sense of humor and a high level of energy.

  • Able to take constructive criticism and change direction to suit operational needs.

  • Passion for values-led marketing.

  • Expertise in Social Media (Facebook, Twitter, etc…) and emerging Social Networks.

  • Proficient with MS Office Programs: Word, Excel and PowerPoint.

  • Proficient with Mac and Mac OS.


Note: This position was originally posted on the Oakland Raiders employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Oakland Raiders employment site.

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Sales & Marketing: Premium/Suite Sales
Premium Seating Account Executive - Washington Redskins (Landover, MD)

The Washington Redskins are seeking a highly motivated, energetic sales professional to join the Premium Seating Sales staff as an Account Executive.

The Washington Redskins are a military-friendly organization actively recruiting veterans and spouses.

Principal Job Functions:

  • Sell Club and Dream season ticket memberships
  • Provide world-class customer service to current Club and Dream Season Ticket Holders
  • Maintain detailed records of all correspondence
  • Perform other duties as assigned

Job Requirements:

  • Bachelor’s degree or equivalent military experience preferred
  • Minimum of two (2) years sales experience required
  • Minimum of one (1) year business to business sales
  • Demonstrated proficiency in Microsoft Word and Excel
  • Above average telephone and communication skills required
  • Excellent time management and organizational skills required
  • Prior ticket selling experience desired
  • Experience with Archtics or CRM system a plus
  • Ability to work game days, special events and weekends if necessary

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Sales & Marketing: Ticket Operations
Ticket Office, Game Day - Washington Redskins (Landover, MD)

This position will support and assist the Ticket Office with the game day ticket office operations. Candidate should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

Essential Duties and Responsibilities:

Candidate will assist with customer service items, guest relocations, ticket sales, will call distribution and more. Additional projects and assignments may be added.

Qualification Requirements: 

* Strong customer service skills

* Ability to work under pressure

* Ability to multi-task

* Experience handling and balancing cash

Qualifications and Requirements:

  • Possess excellent customer service skills 
  • Ability to work well under pressure
  • Ability to multi-task
  • Work quickly and accurately under pressure 
  • Handle problems and customers in an efficient and courteous manner 
  • Possess strong verbal and organizational skills 
  • Be able to work a flexible schedule, including nights, weekends, and holidays 
  • High School diploma required; Bachelor’s degree preferred 


This is a full-time position reporting to the Director, Ticket Operations. 


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Sales & Marketing: Ticket Sales
Account Executive (Part-Time) - Washington Redskins (Landover, MD)

The Washington Redskins are seeking a highly motivated, energetic sales professional to join the team as an Account Executive.

The Washington Redskins are a military-friendly organization actively recruiting veterans and spouses.

Principal Job Functions:

  • Sell season ticket memberships
  • Provide world-class customer service to current season ticket holders
  • Maintain detailed records of all correspondence
  • Perform other duties as assigned

Job Requirements:

  • Bachelor’s degree or equivalent military experience preferred
  • Demonstrated proficiency in Microsoft Word and Excel
  • Above average telephone and communication skills required
  • Excellent time management and organizational skills required
  • Prior ticket selling experience desired
  • Experience with Archtics or CRM system a plus
  • Ability to work game days, special events and weekends if necessary

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please reply with a resume, cover letter and salary requirements.


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