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Current available jobs in Sales & Marketing:


» Senior Director, Game Presentation, Events and Stadium Productions - AMB Sports & Entertainment Group (Flowery Branch, GA)
» SEASONAL - Ticket Sales and Service - Chicago Bears (Lake Forest, IL)
» Marketing Manager - Detroit Lions (Detroit, MI)
» Member Relations Specialist - Jacksonville Jaguars (Jacksonville, FL)
» Grassroots Marketing Coordinator - Jacksonville Jaguars, LLC (Jacksonville, FL)
» Group Sales Representative - Jacksonville Jaguars, LLC (Jacksonville, FL)
» Inside Sales Representative - Jacksonville Jaguars, LLC (Jacksonville, FL)
» Marketing & Foundation Coordinator - Kansas City Chiefs (Kansas City, MO)
» Seasonal Sales Representative - Kansas City Chiefs (Kansas City, MO)
» ACCOUNT MANAGER - PREMIUM SALES - Miami Dolphins (Miami Gardens, Fl)
» MEMBERSHIP DEVELOPMENT ASSOCIATE - Miami Dolphins (Miami Gardens, FL)
» Premium Partnerships Sr. Manager - New York Jets (Florham Park, NJ)
» CRM & Database Marketing Sr. Manager - New York Jets (Florham Park, NJ)
» CRM & Database Marketing Coordinator - New York Jets (Florham Park, NJ)
» Inside Sales Manager - New York Jets (Florham Park, NJ)
» Group Sales Account Executive - New York Jets (Florham Park, NJ)
» Group Sales Representative - San Diego Chargers (San Diego Chargers, CA)
» Account Executive / Ticket Sales - San Diego Chargers (San Diego Chargers, CA)
» Inside Ticket Sales Representative - San Diego Chargers (San Diego Chargers, CA)
» Ticket Operations Intern - St. Louis Rams (Earth City, MO)
» Database and Integration Coordinator - St. Louis Rams (Earth City, MO)
» Part-Time Group Sales Representative - Tennessee Titans (Nashville, TN)
» Group Sales Coordinator - Tennessee Titans (Nashville, TN)
» CRM & Research Manager - The Detroit Lions (Detroit, MI)
» Creative Services Manager - The Detroit Lions (Detroit, MI)
» CRM Coordinator - The Detroit Lions (Detroit, MI)
» Corporate Sponsorship Sales Account Executive - The Oakland Raiders (Alameda, CA)
» Research Analyst - USA Football (Indianapolis, IN)
» Digital Analyst - Washington Redskins (Ashburn, VA)
» Premium Seating Account Executive - Washington Redskins (Landover, MD)
» Part-Time Sales Representative - Washington Redskins (Landover, MD)



Sales & Marketing: Event Operations/Management
Senior Director, Game Presentation, Events and Stadium Productions - AMB Sports & Entertainment Group (Flowery Branch, GA)

AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, The Atlanta New Stadium Project, and a potential Atlanta Major League Soccer team. 

Atlanta Falcons Football Club, LLC

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL).  The Falcons compete in the NFL’s NFC South Division. The team plays their home games at the Georgia Dome in downtown Atlanta, but construction is planned to begin in 2014 on a new retractable roof stadium with play beginning in the 2017 season. The team’s headquarters and practice facilities are currently located at a 50-acre site in Flowery Branch, Georgia.  The Falcons’ NFL expansion franchise was awarded in 1965.  Under current owner Arthur Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field.

The Atlanta New Stadium Project (NSP) 

The Georgia World Congress Center Authority (GWCCA) and the Falcons have developed an agreement for a new retractable roof stadium to be built on the GWCCA campus. Scheduled to open in 2017, the NSP will serve as the home of the Falcons in addition to other sports, convention and entertainment events currently held at the Georgia Dome, and other new marquee events that will be hosted in the future. Since their first season in 1966, the Atlanta Falcons have called Downtown Atlanta home. After spending their first 26 seasons at Atlanta-Fulton County Stadium, the Falcons moved to the Georgia Dome in 1992. The Falcons’ last season in the Georgia Dome will be 2016.  The new facility will allow the Falcons to provide a world-class, league-competitive, game-day, experience for fans to ensure the city and state are able to retain current major events as well as attract new marquee events to the region. The agreement calls for the Falcons organization to manage and operate all aspects of the NSP, unlike the current arrangement at the Georgia Dome. This represents a tremendous opportunity for the organization to control the game-day and event experience for all NSP attendees.

Atlanta MLS Team

AMB Sports & Entertainment Group will field a Major League Soccer (MLS) expansion team in 2017.  MLS, founded in 1996, is the top-flight professional soccer league in the United States.  This will be the 22nd franchise for the league, which has a presence in major markets across the United States and Canada and plans to expand to 24 franchises by 2020.

Position Summary

AMBSE is seeking a seasoned executive to lead game presentation for the Atlanta Falcons and MLS Atlanta while also building a new stadium productions department for operating various events in the New Atlanta Stadium.  In addition, this position will also produce fan and sponsorship events on behalf of the Falcons. The person in this role will need to be a creative show producer and live event director who can design and deliver a game day presentation that is best in class.  In addition, this executive will also need to possess high proficiency in the technical and functional aspects of production in order to ensure seamless, consistent delivery of the event presentation that can be flexibly designed and programmed based on the event type.

Roles and Responsibilities

Produce and direct all aspects of the in-stadium game presentation

  1. Create an overall approach to the Falcons and MLS Atlanta game presentation that drives excitement, entertains, and informs the fans from pre-game through post-game
  2. Develop full show script for Falcons and MLS games and other events in the stadium as appropriate
  3. Lead development of all sponsor promotions to ensure authentic, highly engaging, and varied content and engagement experiences for fans
  4. Design and develop all fan prompts and calls to action and interaction opportunities for fans
  5. Directing the game presentation leveraging GA Dome Productions staff (and eventually directly leading the New Atlanta Stadium staff) for all audio, lighting, graphics, NFL stats, and live and recorded video

Programming in the New Atlanta Stadium

  1. Defining the overall creative strategy for the stadium's distinct yet integrated media elements – Halo board, ribbon boards, LED super column, digital displays, audio, show lighting.  Consider how the various elements have the flexibility to get programmed for Falcons games, MLS Atlanta games, and other stadium events
  2. Creative development and programming strategy for the Halo board
  3. Programming and content strategy for the ribbon boards and LED super column
  4. Define the IPTV/digital display screen layout, content strategy, and utilization for individual events and across different event types
  5. Audio placement throughout the stadium and audio programming strategy during individual events and across different event types 
  6. Show lighting strategy that can be used to help create ambiance, special effects, and brand relevant elements both outside and inside the stadium 

Establish Stadium Productions requirements and ongoing operations

  1. Specify equipment for programming and ensuring the integrated engineering of all of the stadium’s digital displays, audio, and show lighting controls meets the experience vision and is flexible for changes over time
  2. Recruit and train talent and lead the stadium productions team to create and deliver world class event experiences
  3. Define broadcast requirements for radio, television, and video production
  4. Partner with 3rd party event operators to ensure seamless production of game and event presentation
  5. Partner with stadium A/V for production needs to support smaller events across the stadium facilities
  6. Define production standards for leveraging any of the stadium’s A/V systems for displaying video, graphics, logos, or animation

Produce Fan and Sponsorship Events for the Atlanta Falcons

  1. Design, produce, and execute Falcons pre-game experience activities including Falcons Landing, hospitality offerings, sponsorship activation, parking lot experiences
  2. Lead the strategy, planning, and execution of all Falcons fan events including event rationale and objectives, audience, location, and programming – NFL draft event, Season Premier event, player/cheerleader/mascot/coach/executive appearances, Friday Night Lights, training camp events, major announcements, RiseUp Fridays, etc.
  3. Lead the cheerleader, Freddie Falcon, and Falcon drumline programs to drive fan engagement and connections with the community
  4. Stage manage on-field activities during Falcons games including national anthem, player introduction, hype crew, halftime entertainment, drumline, fan promotions, sponsor activation, etc.
  5. Partner with the sponsorship team to deliver fun, relevant events with corporate sponsors that build and promote the Falcons brand and fan engagement while also connecting authentically with the sponsor’s goals.

Qualifications and Education Requirements

  • Bachelor’s degree in Marketing, Communications or related field. Master’s degree preferred.
  • Minimum of seven to ten (7 to 10) years of leadership experience in event management, preferably in a large scale venue environment.
  • Technical proficiency in A/V systems and production control room technologies.

Required Skills

  • Strong, proven leadership skills
  • Team player; collaborative approach with excellent communication skills
  • Proactive management development capabilities
  • Integrity, conviction, confidence, energy
  • Ability to manage consistently across diverse businesses
  • Believer and supporter of continuous improvement

Note: This position was originally posted on the Atlanta Falcons employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Atlanta Falcons employment site.

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Sales & Marketing: Ticket Sales
SEASONAL - Ticket Sales and Service - Chicago Bears (Lake Forest, IL)

The Chicago Bears are looking for a Seasonal (temporary) Ticket Sales and Service staff member to assist with the day to day ticket operations, ticket sales, and customer service requirements within the Chicago Bears Ticket Sales & Service department.  Job entails working closely with Senior Director of Ticket Sales & Service, Ticket Sales & Service Manager, and Ticket Operations Manager to assist with the execution of various initiatives.  Also entails working closely with all departments within the organization. This position will run from June 15, 2015 – February 19, 2016.

Duties and Responsibilities:

  • Provide exceptional customer service for Chicago Bears customers on the phone, in person, and through written communication.

  • Responsible for responding to general questions, comments, concerns, feedback received through various communication methods; or forward to appropriate departments for response.

  • Day to day contact for Chicago Bears customers (including but not limited to Club and Non-Club Season Ticket Holders, single game ticket purchasers, Season Ticket Priority List customers).

  • Assist with initiatives focused on increasing value for Chicago Bears customers (including but not limited to Fan Forums, Halas Hall events, STH Advantage presales, STH Connect E-Newsletter, training camp and gameday experiences, Advisory Group meetings, ticket deliveries and surveys).

  • Assist with the ticket operations and customer service at all Chicago Bears home games at Soldier Field (including but not limited to in-stadium customer service in the United Club and general seating bowl, ADA exchanges, Will Call, lost / stolen tickets, reprints, Ticket Exchange tickets, day of game ticket sales). 

  • Assist with operational, sales, and service related efforts for non-gameday events (including but not limited to Draft Party, Family Fest, Bears Coaches Show, Club Viewing Party). 

  • Assist with general ticket operations (including but not limited to invoicing, payment collection, and ticket mailing).

  • Assist with season ticket and single game ticket sales initiatives (including but not limited to Touchdown & Sideline Club seat sales, PSL Marketplace, Club and non-Club group sales, Seat-Specific PSLs, Ticketmaster presale(s) and on-sale).

  • Organize and assist with database record keeping and reporting; including but not limited to change of addresses, transfers, memo / info field updates, standard reports, CRM.

  • Work closely with all departments internally regarding ticket and servicing needs.

  • Maintain a high level of professionalism and respect to both our customers and colleagues.

  • Assist with other projects as deemed necessary by Senior Director of Ticket Sales & Service, Ticket Operations Manager and Ticket Sales & Service Manager.

Requirements:

  • Bachelor’s degree or equivalent training and experience.

  • Desire to work in customer service and ticket sales / operations with 1-2 years of relevant experience preferred.

  • Possess excellent, professional communication skills, including written and oral correspondence. 

  • Must be dependable, willing to take initiative and adapt to a variety of situations.

  • Computer knowledge required; familiarity with Microsoft applications preferred.

  • Drive to succeed in high-paced, revenue generating field.

  • Must be organized and detail oriented.

  • Ability to work non-traditional hours in non-traditional settings including weekends and holidays.

This list of position functions is not all-inclusive and may be supplemented or modified.

 


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Sales & Marketing: Marketing
Marketing Manager - Detroit Lions (Detroit, MI)

The Marketing Manager will be responsible for supporting the Detroit Lions’ and Ford field’s cohesive 360-degree brand and fan marketing plan by providing marketing strategies that will assist the Business Operations Department and Events Department with increasing revenue. The manager will be responsible for the execution of marketing efforts for the Detroit Lions and Ford Field events, both internally and externally. This includes the areas of advertising, media, brand management, web, social media, and research.  This position reports to the Senior Marketing Manager.

 Hours/Details of Position:

This is a full-time position working 40+ hours per week. A full benefits package is available. This position is based in Detroit, MI.

The Marketing Manager must have the ability to work with a flexible schedule, including being available for major scheduled events on nights, weekends, and holidays.

Duties and Responsibilities:

  • Assist Senior Marketing Manager with the implementation of marketing plan

  • Manage and market all Detroit Lions business to increase revenue

  • Develop and oversee advertising campaigns; work with third party advertising companies

  • Develop and manage media trades and buys with key digital, social and print media vendors

  • Assist with website development and help expand functions of www.detroitlions.com

  • Serve as a resource to the partnership business unit and their clients and partners in regard to the ideation and execution of marketing-related strategy including materials, experiences and activation.

  • Coordinate with the Consumer Relationship Marketing Manager to provide deliverables that meet CRM campaigns and communications

  • Coordinate with the graphics department on the visual content for the Detroit Lions website

  • Act as a liaison with preferred ticketing vendor for all marketing efforts

  • Oversee all marketing publications, graphics, and special projects

  • Foster and maintain effective working relationships with vendors, community, corporate and media partners

  • Assist in tracking spends and processing invoices against the departmental budget

  • Work all Detroit Lions home games and Ford Field major events

  • Other duties as assigned

Knowledge, Skills & Abilities:

• Ability to aggressively market through creative and innovative ideas and campaigns

• Strong analytical skills to research and evaluate data in order to make recommendations and prepare meaningful reports

• Excellent organization skills and ability to multi-task

• Excellent verbal and written communication skills; ability to present ideas clearly and concisely

• Strong customer service focus

• Strong computer skills and proficiency in Microsoft Office, including Word, Excel, Outlook, and Power Point

• Must be a team player to support departmental goals

• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts

Requirements or Qualifications:

  • Bachelor’s degree is Marketing, Communications, or related field required

  • At least three years of experience in Marketing to obtain a thorough knowledge of marketing, sales, and branding

  • At least three years of experience developing marketing collateral materials

  • At least three years of experience developing targeted media campaigns including social media

  • At least two years of experience coordinating video shoots and guiding video projects to completion

  • Strong presentations skills

  • Strong writing and copy editing skills

  • Strong project management skills

  • Experience working with advertising agencies

  • Experience planning and implementing large and small events

  • Some out of town travel may be required (less than 25%)

  • Ability to successfully pass a background check

To Apply

Please submit your resume and cover letter detailing your qualifications for the Marketing Manager position.

Due to the high volume of applicants we receive for consideration, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS OR FOLLOW UP EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least three years of experience developing marketing collateral materials? Yes or No, if yes, please describe.
2. Do you have at least three years of experience developing targeted media campaigns including social media? Yes or No
3. Do you have strong writing and copy editing skills in a professional environment?
4. Do you have a Bachelor’s degree is Marketing, Communications, or related field? Yes or No
5. Do you have at least three years of experience in Marketing to obtain a thorough knowledge of marketing, sales, and branding? Yes or No


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Sales & Marketing: Client Relations/Customer Service
Member Relations Specialist - Jacksonville Jaguars (Jacksonville, FL)

Department:  Ticketing
Reports To:  Manager, Member Relations and Retention

Summary:  

The Member Relations Specialist’s main focus is to provide first-class customer service. This level of customer service is delivered through timely responses to customers. The Member Relations Specialist will bring to the Jaguars proactive and reactive relationship building strategies that will contribute to the ultimate increase in Season Ticket Member loyalty, customer satisfaction and the overall retention rate. The Member Relations Specialist will develop excellent relationships with the Jaguars Season Ticket Members and deliver customized communications, events, programs and benefits to the Jaguars most important fan.

Job Duties

  • Serve as the primary liaison for Jaguars customers
  • Provide to Jaguars customers a consistent and disciplined approach to support.
  • Implement frequent touch point programs designed to increase customer loyalty.
  • Meet or exceed daily call volume goals—typically between 50 and 75 outbound calls per day.
  • Use effective problem solving skills to address any customer concerns.
  • Meet or exceed yearly renewal and sales goals.
  • Assist with developing, coordinating and implementing Season Ticket Member events.
  • Collect payments from customers.
  • Assist with gift and ticket deliveries.
  • Collaborate with the sales team to meet and exceed customer service expectations.
  • Collect data and follow up with guests regarding the game day experience.
  • Accurately manage and update CRM database for Season Ticket Member accounts.
  • Act as the point of contact for Members during Jaguars games and other events; ensure resolution of any and all concerns, check-in with and visit Members in their seats, and help create a fun atmosphere for the Member and any accompanying guests.
  • Perform other duties as assigned by the Manager of Member Relations and Retention or any other person designated by the Jaguars.

Jaguars Values (P.R.I.D.E.)The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about interning for the team.
  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team.
  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions.
  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships.
  • Excellent – you should be able to learn how to drive the team to achieve goals and results to improve performance.

Job Qualifications

  • Bachelor’s degree from an accredited university.
  • 1-2 years of customer service and sales experience preferred.
  • Proven experience of using relationship-building to increase over-the-phone, written and in-person sales.
  • Knowledge of accounts receivable and accounts payable practices.
  • Demonstrated ability to develop and maintain relationships with customers.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving skills.
  • Ability to work long and flexible hours, including evenings, weekends, and holidays.
  • Must be well organized, creative and customer service oriented. 
  • Demonstrated public speaking and presentation experience.
  • Clear and effective written communication skills.
  • Flexibility and adaptability to work with customers from varying backgrounds.

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. (Yes/No) Do you have 1-2 years of sales experience?
2. (Yes/No) Do you have 1-2 years of customer service experience?
3. What are your salary expectations for this position?
4. (Yes/No) Do you have experience making outbound and receiving inbound phone calls?
5. (Yes/No) Are you comfortable with making 70 outbound calls per day?
6. (Yes/No) Do you have experience with Archtics Ticketmaster System?
7. (Yes/No) Do you have experience with a CRM system?


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Sales & Marketing: Marketing
Grassroots Marketing Coordinator - Jacksonville Jaguars, LLC (Jacksonville, FL)

Job Title:  Grassroots Marketing Coordinator

Department: Marketing and Digital Media

Reports To: Director, Marketing

Summary:  The Grassroots Marketing Coordinator is responsible for executing the Jaguars grassroots, local, community-oriented marketing strategies, and maximizing local communications output within the Jacksonville market area.   This position is a one-season full-time position, with the possibility of transitioning to a permanent full-time position.

 

Duties and Responsibilities:

  • Manage and execute the strategic marketing direction of the Jacksonville Jaguars brand in the Jacksonville region
  • Tailor brand marketing initiatives to the local market landscape
  • Develop local marketing initiatives, programs and events that are relevant and impactful
  • Integrate marketing into key sales initiatives to grow the fan base and build brand loyalty and word-of-mouth for the Jacksonville Jaguars
  • Actively participate in meetings with local sales team to align marketing & sales strategies
  • Supervise street team in executing local events
  • Conduct market research of local and regional businesses, trends and events in which the Jaguars can participate to grow its brand

 

Job Qualifications:

  • Minimum 2 years grassroots marketing experience and 1-2 years supervisory experience in a promotional capacity

  • Bachelor’s Degree required          

  • Strong understanding of the national football league and sports culture

  • Exceptional communication skills, including presenting and training abilities

  • Strong planning and project management competencies

  • Ability to cultivate team environment

  • Creative mind, with prior successes in driving the creative process

  • Must be proficient in Microsoft Office applications and common IT tools

  • Lives and represents the Jaguars Brand

     

    Jaguars Values (P.R.I.D.E.)The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about interning for the team.

  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team.

  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions.

  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships.

  • Excellent – you should be able to learn how to drive the team to achieve goals and results to improve performance.

     

    Working for the JaguarsEver wondered what working for the Jaguars would be like or what benefits you might expect as a member of the team?   Of course, we have plans that offer customary benefits (like medical plans), but we also offer way more than the basics. We take P.R.I.D.E. in our employees and want you to be your best. We offer:

     

  • Learning Opportunities 

    • Through Jaguars University course offerings, you will receive the tools to succeed in business, such as training in budgeting, leadership and writing skills. 

    • Eligible employees have the opportunity for tuition reimbursement

    • We have a mentoring program with participation from senior staff

  • A Wellness Program, which includes:

    • Onsite gym

    • Onsite fitness classes

    • Discounted health club membership

    • Free lunch with input from a registered dietician

    • 4 employer-sponsored sports leagues

    • Weekly wellness tips

    • Fitness challenges

    • Fit Friendly Worksite Gold Achievement

  • Time for you

    • 17 PTO days for new full-time employees and a minimum of 10 paid holidays each year for full-time employees

    • Summer Fridays

  • We recognize and reward you 

    • We value your hard work and dedication and recognize outstanding work and actions through our Teammate of the Month Program.

    • Our Pride In Innovation Award recognizes the collaborative efforts of departments

    • Teambuilding events

  • We value diversity and communication

    • Our Jaguars Women in Business program is designed to give women the tools they need to lead and to succeed in business

    • Through our mentoring program, you have the opportunity to learn from one another  

  • We care about you and your family

    • Employees have access to an Employee Assistance Program, the NFL Lifeline and our “safe rides” program

    • We offer scholarship opportunities for your children

    • Our employees receive discounts from many of our vendors

    • We offer discounted tickets to our employees, and, if available, will provide tickets to our home games!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a minimum 2 years grassroots marketing experience and 1-2 years supervisory experience in a promotional capacity
2. Yes/No: Do you have a Bachelor's Degree


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Sales & Marketing: Ticket Sales
Group Sales Representative - Jacksonville Jaguars, LLC (Jacksonville, FL)

JOB TITLE: GROUP SALES REPRESENTATIVE
DEPARTMENT: TICKET SALES
REPORTS TO: Manager, Ticket Sales

Summary:   This position is responsible for generating group sales revenue through proactive outbound sales efforts. 

Job Duties:

  • Generate sales leads through proactive cold calling and networking with prospects                                                 
  • Develop and sell fully-integrated theme nights
  • Create new, innovative ways of packaging and selling group tickets to prospective customers
  • Prospect and contact prior group buyers listed in CRM system to generate new leads and customers
  • Assist with the day-to-day operations of the Ticket Sales department

Job Qualifications:

  • 4 year degree from an accredited college or university
  • Demonstrated phone sales and cold calling skills
  • Demonstrated success owning and delivering sales targets
  • Demonstrated proficiency with Microsoft Office
  • Ability to work non-standard hours, including nights and weekends
  • Innovative, enthusiastic, and creative thinker
  • Excellent interpersonal and team building skills at all organizational levels
  • Previous sports sales industry experience a plus
  • Experience selling group packages a plus

Jaguars Values (P.R.I.D.E.)The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about interning for the team

  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team

  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions

  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships

  • Excellent – you should be able to learn how to drive the team to achieve goals and results to improve performance

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you willing to relocate to Jacksonville, Florida? Please answer Yes or No.
2. What are your compensation expectations? Please provide a range.
3. Why do you want to work for the Jacksonville Jaguars?
4. Describe, in a narrative, an example that demonstrates relevant sales experience.
5. Provide two professional or educational references.
6. Have you graduated with a 4 year degree from an accredited university? Yes/No


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Sales & Marketing: Ticket Sales
Inside Sales Representative - Jacksonville Jaguars, LLC (Jacksonville, FL)

JOB TITLE: INSIDE SALES REPRESENTATIVE
DEPARTMENT: TICKET SALES AND OPERATIONS
REPORTS TO: MANAGER OF TICKET SALES

SUMMARY
The Jacksonville Jaguars are seeking highly motivated and dedicated sales candidates to work within the high-energy environment of an NFL Ticket Sales Office. The primary responsibility is to sell season ticket and group packages to local businesses, groups, organizations and individuals.

JOB DUTIES
•Prospect potential full season, partial season and group ticket clients through daily phone calls and email leads
•Actively prospect and research new sales leads
•Proactively work to create new revenue opportunities with existing customers through ticket plans, referrals and the seat relocation program
•Meet or exceed weekly and monthly ticket sales goals
•Utilize Ticketmaster’s Archtics ticketing software to manage customer accounts
•Develop, maintain and enhance relationships with our season ticket holders
•Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events

JOB QUALIFICATIONS
•Excellent verbal communication skills
•Ability to organize and prioritize tasks
•Positive attitude and great work ethic
•Ability to work well within a team environment
•Flexibility to work weekends and nights
•Ability to organize and prioritize task
•Bachelor's Degree preferred
•Proficiency in MS Office products (Word, Excel, Access and Outlook)
•Ticketmaster (Archtics) knowledge preferred, but not required
•Working knowledge of CRM systems preferred, but not required

SKILLS
The Jaguars looks for candidates that exemplify and share its core values:
•Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about working for the team
•Responsive and Accountable – you should be able to be trusted and relied upon by others on the team
•Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions
•Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships
•Excellent – you should be able to drive the team to achieve goals and results to improve performance

Compensation: Hourly pay/plus commission

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No Do you have an undergraduate degree?
2. Yes/No Are you willing to relocate to Jacksonville, FL if necessary?
3. What is your total compensation expectation? (Response Required)
4. Yes/No Are you proficient in MS Office products (Word, Excel, Access and Outlook)?
5. Yes/No Do you have Ticketmaster (Archtics) knowledge?
6. Yes/No Do you have working knowledge of CRM systems?


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Sales & Marketing: Marketing
Marketing & Foundation Coordinator - Kansas City Chiefs (Kansas City, MO)

Position: Marketing & Foundation Coordinator

Departments: Marketing / Business Operations

Reports to: Dual report to both the Director of Foundation & Development and the Marketing Manager  

Status: Full-Time, Exempt

  JOB SUMMARY:

The role of Marketing & Foundation Coordinator will support two key departments on the Chiefs business operations team.  (1) Within the marketing department, the individual will assist with the creation of marketing initiatives that drive brand awareness, fan engagement and creative campaign success for the organization. This role will be responsible for assisting in the development and promotion of a consistent marketing message that will reinforce and drive the Chiefs brand. (2) Within the foundation and charitable giving department, the individual will be responsible for providing administrative support and coordinating communications and projects for the Kansas City Chiefs and Hunt Family Foundation charitable giving and fundraising initiatives. 

ACCOUNTABILITIES:

   Marketing & Events Responsibilities:

  1. Develop, prepare and implement advertising and promotional plans for all Chiefs marketing campaigns and special events at Arrowhead. Coordinate all aspects of plans from ideation through execution and post program analysis to ensure deadlines and goals are met.

  2. Gather and organize market research, ratings, and other data across various target demographics and communicate key learning’s and findings to determine campaign success, ROI, etc.

  3. Work directly with the club’s advertising agency on fulfillment & management of marketing projects, focusing on internal deliverables, scheduling and communication.

  4. Establish working relationships with media members within the city and region.

  5. Assist in coordination of club’s special events including Red Friday, Training Camp, Draft Party, Style Lounge, Arrowhead Events & Concerts, etc.

  6. Development and coordination of all youth marketing events & initiatives, including the Chiefs Kids Club.

  7. Identify and participate in strategy for digital, mobile, viral, and social media marketing.

  8. Maintain up-to-date knowledge of industry trends, evolving technology and new media marketing efforts.

     

Foundation & Charitable Giving Responsibilities:

  1. Coordinate all Hunt Family Foundation communication, research, information tracking and reporting.

  2. Process and track all Hunt Family Foundation correspondence.

  3. Help to manage Hunt Family Foundation budget and contributions and generate Management Meeting reports.

  4. Lead efforts to track all Hunt Family Foundation charitable and in-kind contributions and work with charities to develop a reporting system to measure impact of contributions.

  5. Work directly with charities supported by Hunt Family Foundation to provide customer service and coordinate other internal Chiefs needs as applicable.

  6. Support and develop promotional efforts for the Hunt Family Foundation including website content, social media, communication materials and strategic opportunities.

  7. Support Arrowhead Art Collection operations, tour programs and development.

  8. Assist with operational and administrative tasks for Director of Foundation and Development and Executives as needed.

COMPETENCIES:

  1. Oral Communications- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

  2. Written Communications- Writes clearly and informatively.

  3. Motivation- Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

  4. Problem Solving- Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

  5. Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

  6. Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness.

QUALIFICATIONS:

  1. Four year college degree.

  2. Previous experience in marketing, communications or project management.

  3. Meticulous attention to detail & organizational skills, with a high level of professionalism.

  4. Strong time management, planning and customer service skills.

  5. Excellent written and verbal communication skills.

  6. Ability to work independently, prioritize and handle multiple projects.      

  7. Working knowledge of PC skills including MS Word, Excel and PowerPoint.

NO PHONE CALLS PLEASE

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a 4 year college degree?
2. Yes/No: Do you have experience in marketing, communications or project management?
3. Yes/No: Do you have the ability to work independently, prioritize and handle multiple projects?


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Sales & Marketing: Ticket Sales
Seasonal Sales Representative - Kansas City Chiefs (Kansas City, MO)

Position Profile: Seasonal Sales Representative

Department: Ticket Sales

Reports to: Manager of Ticket Sales

Total Compensation: $10/hour + Commission

Job Summary: Entry-level position responsible for sale of season tickets, group tickets, renewals and sale of non-Chiefs event tickets (as needed) for the Kansas City Chiefs at Arrowhead Stadium. Start date TBD and is slated to run until November 2015, subject to change.


ESSENTIAL ACCOUNTABILITIES:
1. Outbound selling of Kansas City Chiefs season tickets, group tickets, and renewals.
2. Act proactively to create opportunities for new business with existing customers.
3. Provide excellent customer service and generate repeat business and referrals.
4. Represent the Chiefs organization in an exemplary manner.
5. Participate and contribute to weekly sales team meetings and training sessions.


COMPETENCIES:
1. Motivation- Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.
2. Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
3. Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness.
4. Problem Solving- Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
5. Oral Communications- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
6. Technical Skills- Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.


PHYSICAL REQUIREMENTS:
1. Light office duties and activities.


MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
1. Four year college degree.
2. Assertive, competitive, passionate and goal oriented.
3. Strong work ethic and a desire to build a career in sales in professional sports.
4. Have a friendly, professional and confident telephone manner.
5. Excellent time management and organizational skills.
6. Effective oral and written communication skills.
7. Experience in sales and cold calls preferred.


NO PHONE CALLS PLEASE

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Yes/No: Do you have sales experience?


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Sales & Marketing: Premium/Suite Sales
ACCOUNT MANAGER - PREMIUM SALES - Miami Dolphins (Miami Gardens, Fl)

Overview: 

-          We are looking for “Elite Sellers” to sell the new home of the Miami Dolphins. This world-class, renovated stadium will be a global entertainment destination and the home to the Miami Dolphins, University of Miami football and the Orange Bowl. It will also play host to world class events such as the Super Bowl, College Football Championship, international soccer matches, and major festivals and concerts. More details of our project can be found by visiting www.NewMiamiStadium.com.

-          The Dolphins have seen record growth in ticket sales over the past year owning the largest percentage increase in the NFL. The team is investing over $400mm to develop a New Stadium highlighted in an article by the Miami Herald.

Summary:

-          Primarily responsible for selling new stadium premium inventory including but not limited to, annual suites, single game suite rentals, living room boxes, and club seats on multiple year contract terms. Professional, self-motivated, positive individual.  Work closely with Premium Sales leadership team to maximize revenue.

Major Responsibilities:

·        This position will be focused on prospecting, appointment setting, executing sales presentations, and closing sales.
·        Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
·        Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
·        Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends, and game days.
·        The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
·        Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
·        Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

·        Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients
·        Prior sports or media sales experience is preferred.
·        Professional verbal and written communication skills
·        Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
·        Previous working experience with Microsoft CRM is a plus
·        Candidate must have a strong work ethic and a desire to build a career in professional sports
·        Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

About This Application:
It is strongly recommended you include a Youtube Video in your application. Be sure to state:

  • Your Name
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

How to upload a video to Youtube Elevator Pitch:
http://www.teamworkonline.com/upload_your_video_pitch.cfm

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your long term career goals?
2. Why do you love working in sports sales?
3. In 100 words or less, tell us about your most memorable sale.
4. Please copy and paste the URL to your Youtube video as asked above.


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Sales & Marketing: Ticket Sales
MEMBERSHIP DEVELOPMENT ASSOCIATE - Miami Dolphins (Miami Gardens, FL)

Overview: It’s time to start your career in sports sales! The Miami Dolphins Membership Development Team offers sales professionals the training, coaching, and environment to establish the foundation for a successful career in professional sports. This individual will be developed under the best entry level sales training program in the National Football League.

The Miami Dolphins, under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, have established one of the most dynamic sales teams in professional sports. The Dolphins are developing a New Stadium in South Florida and have seen record growth in ticket sales over the past year. To learn more about the New Stadium, watch this video of New Dolphins Stadium. Additional New Stadium information can be found here in an article by the Miami Herald which highlighted the changes.  Also, the team recently set the all-time NFL record for Group Tickets sold in a single year, highlighted here in an article by USA Today.

Members of the Membership Development Program receive comprehensive training enabling them to sell a full menu of products including Season Tickets, Group Events, Club Seats, and Suites. The Dolphins primary focus is to develop and promote the industry’s top performers from within Inside Sales and build successful careers in the sports industry. Over the past year alone, fifteen (15) Members of the Program have received promotions to full time sales positions throughout the sports industry.

Description: Membership Development Associates work 40 hours per week and are responsible for 100 + outbound calls each day in addition to conducting at least two (2) face to face appointments per day. New business calls are intended to set appointments at the Dolphins brand new Preview Center showcasing the New Stadium, as well as make sales over the phone with a full menu of ticket products. In addition to day-to-day responsibilities, game-day responsibilities include prospecting at sales tables, servicing client accounts, and other related duties as  may be assigned.

 Expectations:

  • Strong work ethic with a competitive approach to exceeding goals and expectations
  • High energy and positive attitude
  • Act as a role model within and outside the Miami Dolphins organization
  • Desire for learning and a professional development
  • Meet department productivity standards

Essential Duties and Responsibilities:

  • Contact current and past customers and qualified sales leads to generate new sales
  • Prospect for new sales leads to generate new sales.
  • Ability to sell and up-sell, including but not limited to: season ticket plans, group events and suites.
  • Responsible for working on a computerized ticketing system
  • Mail ticket orders and product information
  • Handle all facets of work associated with incoming customer inquiries for Miami Dolphins season ticket sales
  • Perform other duties as assigned
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

Experience, Education and Licensure:

  • Bachelor’s Degree
  • Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
  • Excellent communication skills (verbal and written) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment

Knowledge, Skills, and Abilities:

  • Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
  • Must have excellent communication skills, good grammar, voice and diction
  • Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Dolphins fans
  • Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.

Interview Process:

Individuals selected for interviews will be asked to complete an interview over the phone or via Skype. Following the first round of interviews select candidates will be asked to interview face to face at the Miami Dolphins front office. 

About This Application:
It is strongly recommended you include a Youtube video in your application. Be sure to state:

  • Your Name
  • Your School
  • Graduation Date
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

 How to upload your Youtube Elevator Pitch:
http://www.teamworkonline.com/upload_your_video_pitch.cfm

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. What are your long term goals and how will starting in our Inside Sales Program best position you to achieve those goals?
2. Why sports sales?
3. In 100 words or less what excites you the most about being accepted into the Membership Development Program?
4. Please copy and paste the URL to your Youtube elevator pitch here.


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Sales & Marketing: Premium/Suite Sales
Premium Partnerships Sr. Manager - New York Jets (Florham Park, NJ)

Job Summary:

The NY Jets are searching for enthusiastic, motivated Sales candidates to sell premium suites, seating and hospitality at MetLife Stadium for NY Jets home games. Come join a highly effective and energetic team to continue to sell one of the hottest properties in the sports and entertainment world.

Private suites at MetLife Stadium provide an unparalleled viewing experience for 12-24 guests with distinct, premium seating and hospitality. Private suites offer the discerning buyer the opportunity to enjoy personalized service and high-end amenities while watching an electrifying Jets game in a luxurious and elegant setting.

Responsibilities:

  • Develop suite and premium seating prospects through outside sales, cold calling and your own network
  • Design sales proposals, featuring multiple sales packages, including full and half season suites, single event suite opportunities and premium seating (i.e. Green Room)
  • Make sales presentations and conduct various tours of the stadium to potential buyers

Experience and Requirements:

  • 3- 5 years of experience selling premium suites, tickets and hospitality at a sports team, entertainment venue or live event/concert company is needed to be successful in this role.
  • Proven track record of meeting and exceeding sales goals. Demonstrated ability to close deals is a must.
  • Experience with lead generation and cold calling
  • Proven ability to speak and present products to potential buyers in both large and small groups
  • Knowledge of premium sales and marketing best practices
  • Ability to work home games and prospecting events throughout the year
  • Bachelor’s Degree required

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Sales & Marketing: Database Marketing/Analytics
CRM & Database Marketing Sr. Manager - New York Jets (Florham Park, NJ)

Job Summary:

This role is responsible for the ideation, implementation, and execution of projects including, but not limited to:

Database marketing and CRM strategy across all business units
Collaborative planning and execution of consumer/premium sales and retention
Oversight of PSL service and operations
Organizational support for research, insights and data analysis

Duties & Responsibilities:

Database Marketing and CRM:

  • Development & implementation of overall strategy (system design, training, processes and coordination with IT)
  • Database growth and data hygiene (email, NCOA, DNC)
  • Lead generation and nurturing for sales and marketing initiatives across business units
  • Multi-channel campaign management and measurement
  • Customer segmentation and detailed profiling of various fan audiences
  • Integration with corporate partnerships, ticketing, finance, attendance, merchandise, surveys and other internal and external data systems to create in-depth customer records and send targeted communications
  • Use marketing automation to drive season, group, individual and suite sales
  • Leverage emerging technologies to improve efficiency of sales and service departments
  • Build communication strategies around email newsletters and other communications to drive subscriptions, minimize opt-outs, drive sales and enhance the fan experience
  • Help manage inventory, rate cards, and other contractual components for the corporate sales and service teams

Sales, Retention and Service Operations:

  • Collaborate with the senior sales and service staff on new business campaigns, renewal strategies and communication timelines, including use of PURLs, website content, dynamic emails, audience building, reporting, relocation processes and commissions.
  • Coordination with the box office around invoicing, collections, ticket printing, payments and inventory management
  • Oversee the PSL operations processes for contracts, transfers, invoices and collections
  • Regularly mine the database to build lead lists and campaigns in CRM

Insights and Analysis:

  • Create and evaluate prospect rating and retention models, independently or in conjunction with a third party
  • Analyze and interpret data from ticket sales, attendance and demographics for forecasting, pricing, lead scoring, renewal intention and engagement.
  • Review corporate sales and prospect data to identify trends and opportunities for growth
  • Build and oversee reports to track new sales, renewals, invoicing, sales pipelines, and other trends
  • Assist the marketing department with additional analysis of market research and integrate research with CRM efforts
  • Evaluate third-party data providers that could enhance consumer and corporate sales efforts
  • Design reports and dashboards for all business units tailored to different staff roles and responsibilities

Requirements:

  • Bachelor’s degree in marketing, business or related field. Masters degree preferred.
  • 6-8 years of experience, with 4+ years in CRM, database marketing, direct marketing and data insights
  • Experience with Ticketmaster Archtics and Microsoft Dynamics strongly preferred
  • Knowledge of email, web, automation and other marketing technologies
  • Strong statistical and analytical skills, with an emphasis on Microsoft Excel
  • Attention to detail, ability to work with deadlines and ability to coordinate work across multiple departments, partners and stakeholders
  • Ability to work nights, weekends and events as needed

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Sales & Marketing: Database Marketing/Analytics
CRM & Database Marketing Coordinator - New York Jets (Florham Park, NJ)

Job Summary:

The CRM & Database Marketing Coordinator will be responsible for the day to day support of the organization’s customer database systems. Reporting to the Sr. Manager of Relationship and Database Marketing, this person will be responsible for the following:

Responsibilities:

  • Be the first point of contact for sales, service and marketing staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
  • Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Coordinate, build and deploy personalized sales, service and marketing email and telemarketing campaigns, and report on their effectiveness
  • Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records and running additional data hygiene processes (NCOA, Do Not Call, etc.)
  • Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
  • Securing, analyzing, mining and reporting on all records and data sources housed within the database systems, including Archtics and Microsoft CRM
  • Coordinate data collection processes and insure all prospects are entered into, tracked and distributed within CRM
  • Work closely with the PSL operations staff on order fulfillment, ticket distribution, list building, contracts, transfers and staff commissions
  • Assist with building in-depth customer profiles, sales projections and other data analysis work as needed

Requirements:

  • Undergraduate degree
  • 1-3 years of experience in ticketing, database marketing, and/or CRM
  • Strong statistical and analytical skills, with an emphasis on Microsoft Excel
  • Experience with ticketing and CRM systems (Archtics and Microsoft CRM preferred)
  • Attention to detail and ability to work with deadlines
  • Knowledge of email, web and database technologies

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Sales & Marketing: Ticket Sales Management
Inside Sales Manager - New York Jets (Florham Park, NJ)

Job Summary:

Manager will oversee day-to-day sales activities as it relates to maximizing season ticket sales revenue. The person in this position will be accountable for implementing a department business plan designed to meet and exceed annual season ticket sales goals.

Job Responsibilities:

  • Responsible for training, mentoring, motivating and coaching all inside sales ticket representatives
  • Generate season ticket sales revenue by cultivating sales leads through cold calling
  • Monitor the growth of sales reps, provide guidance and leadership to maximize production and help meet all department sales goals
  • Establish performance tracking plan, including sales totals and phone production, to help monitor success against weekly goals and expectations
  • Acquire best practices from other season ticket sales department contacts to help identify trends and successful season ticket sales opportunities

Required Qualifications:

  • Bachelor’s degree required
  • 1-2 years sales management experience required
  • Results oriented leader with proven ability to motivate people and maximize revenue production
  • New York marketplace knowledge preferred
  • Strong customer service skills

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - New York Jets (Florham Park, NJ)

Job Summary:

Our ideal candidate will be an enthusiastic self motivated individual with a strong work ethic. Individual should have a strong passion for sales and a desire to build a career in professional sports. This position generates revenue through strategic prospecting, cold-calling and relationship building.

Responsibilities:

  • Meet or exceed all specified group sales goals
  • Research, prospect and establish new leads via cold-calling, networking and participation in community events
  • Establish and maintain relationships with group clients for referrals and renewals
  • Develop new ideas, incentives, and promotions for department to help generate increased group revenue
  • Provide superior customer service to clients and prospects
  • Game day responsibilities include meeting with group leaders, assisting in all group sales initiatives and game day assets

Required Qualifications:

  • Bachelor’s degree
  • Minimum of 1 year sports sales experience, group sales experience preferred
  • History of consistently achieving or sustaining sales goals
  • Demonstrated ability to effectively manage multiple initiatives simultaneously
  • Must possess problem solving and decision-making skills. Ability to prioritize workload in a   fast-paced environment
  • Must be able to work flexible hours including evenings, weekends & holidays

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Sales & Marketing: Ticket Sales
Group Sales Representative - San Diego Chargers (San Diego Chargers, CA)

Summary:

The San Diego Chargers are seeking highly motivated and dedicated candidates to work within the high-energy sales environment of an NFL Ticket Sales Office. The primary responsibility is to sell GROUP TICKET packages to local businesses and organizations by means of phone solicitation, networking and researching viable industries conducive to group sales outings.

Responsibilities:

  • Actively prospect new group ticket sales opportunities
  • Meet or exceed weekly and monthly group ticket sales goals
  • Assist the organization in other various special events, promotions, and social/civic activities on an as needed basis
  • Provide excellent customer service and be a positive representative of the San Diego Chargers Organization
  • Additional responsibilities as assigned by the Senior Director of Ticket Sales and Services or other senior management personnel

Skills and Attributes:

  • Highly and self motivated with the desire to be successful
  • Excellent verbal communication skills
  • Ability to organize and prioritize tasks
  • Positive attitude and great work ethic
  • Ability to work well within a team environment

The ideal candidate will have:

  • Bachelor's Degree preferred
  • Minimum of two (2) years telemarketing experience, preferably in a sports environment
  • Proficiency in MS Office products (Word, Excel, Access and Outlook)
  • Ticketmaster (Archtics) knowledge preferred but not required
  • Working knowledge of CRM systems

Notes: This part-time/seasonal position is estimated to continue through commencement of the 2015 football season but may be shortened or extended as deemed necessary.

Due to the volume of resumes received, only applications submitted through TeamWork Online will be considered for the available positions. No phone calls please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have previous phone solicitation experience?
2. Y/N: Do you have previous sales experience?


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Sales & Marketing: Ticket Sales
Account Executive / Ticket Sales - San Diego Chargers (San Diego Chargers, CA)

Summary:

The San Diego Chargers are seeking a motivated sales professional to sell season tickets, group tickets and other ticket products to local businesses, individuals and organizations by means of phone solicitation, networking and outside appointments. 

Responsibilities:

  • Actively prospect new season ticket and group sales opportunities
  • Meet or exceed weekly, monthly and annual ticket sales goals
  • Sell other special projects as requested
  • Assist the organization in other various special events, promotions, and social/civic activities on an as needed basis
  • Provide excellent customer service and be a positive representative of the San Diego Chargers Organization
  • Additional responsibilities as assigned by the Senior Director of Ticket Sales and Services or other senior management personnel

Skills and Attributes:

  • Highly and self motivated with the desire to be successful
  • Excellent verbal communication skills
  • Ability to organize and prioritize tasks
  • Positive attitude and strong work ethic
  • Ability to work well within a team environment

The ideal candidate will have:

  • Bachelor's Degree preferred
  • Minimum of two (2) years ticket sales experience
  • Proficiency in MS Office products
  • Ticketmaster (Archtics) knowledge
  • Strong working knowledge of CRM systems

This position reports to the Senior Director of Ticket Sales and Services.

Due to the high volume of resumes received, only applications submitted through TeamWork Online will be considered for the available positions. No phone calls or e-mails please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have previous ticket sales experience?


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Sales & Marketing: Ticket Sales
Inside Ticket Sales Representative - San Diego Chargers (San Diego Chargers, CA)

Summary:

The San Diego Chargers are seeking highly motivated and dedicated sales candidates to work within the high-energy environment of an NFL Ticket Sales Office. The primary responsibility is to sell season ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources. This position may also be asked to perform other sales activities associated with the 2015 season ticket renewal process.

Responsibilities:

  • Actively prospect new season ticket sales opportunities
  • Meet or exceed weekly and monthly ticket sales goals
  • Sell other special projects as requested
  • Assist the organization in other various special events, promotions, and social/civic activities on an as needed basis
  • Provide excellent customer service and be a positive representative of the San Diego Chargers Organization
  • Additional responsibilities as assigned by the Senior Director of Ticket Sales and Services or other senior management personnel

Skills and Attributes:

  • Highly and self-motivated with the desire to be successful
  • Excellent verbal communication skills
  • Ability to organize and prioritize tasks
  • Positive attitude and great work ethic
  • Ability to work well within a team environment

The ideal candidate will have:

  • Bachelor's Degree preferred
  • Minimum of two (2) years telemarketing experience, preferably in a sports environment
  • Proficiency in MS Office products (Word, Excel, Access and Outlook)
  • Ticketmaster (Archtics) knowledge preferred but not required
  • Working knowledge of CRM systems

Notes: This seasonal position is estimated to continue through commencement of the 2015 football season but may be shortened or extended as deemed necessary.

Due to the volume of resumes received, only applications submitted through TeamWork Online will be considered for the available positions. No phone calls, please.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have previous telemarketing experience?
2. Y/N: Do you have previous sales experience?


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Sales & Marketing: Ticket Operations
Ticket Operations Intern - St. Louis Rams (Earth City, MO)

Summary: The St. Louis Rams are seeking hard-working, dedicated candidates looking to perform within, and experience, the work environment of an NFL Ticket Office. From this opportunity, we hope that the new team member will obtain the valuable skills and experience that are vital to beginning a career in professional sports.

Job Responsibilities:

  • Oversee various clerical duties including, but not limited to: filing, fulfillment of mailing projects, and distribution of mail
  • Maintain high level of service and professionalism with all customer interactions
  • Utilize Ticketmaster’s Archtics ticketing software and CRM Kore to manage customer accounts
  • Assist with season ticket retention by securing renewal commitments and fulfilling relocation/additional seat inquiries
  • Support for daily accounting and batch reconciliation
  • Assist with game day will call, in-person customer visits, phone inquiries, seat adjustments, replacement tickets and relocations
  • In addition to working in ticket operations, the internship will incorporate a rotational experience across other departments in the organization
  • Various other duties as assigned

Skills and Attributes:

  • Positive attitude and great work ethic
  • Excellent verbal communication skills
  • Ability to organize and prioritize tasks
  • Ability to work well within a team environment
  • Flexibility to work weekends and nights as dictated by events

Requirements:

  • High school diploma or equivalent required.
  • Pursuing or have already completed college degree in the field of Business, Marketing, Sports Management or a related field
  • Must provide own means of transportation to Edward Jones Dome in St. Louis, Missouri
  • Interested applicants must be willing and able to work non-traditional hours in non-traditional settings during peak times of the year

Anticipated start date:  May 2015
End date:  February 2016

Hours: M-F, 9:00am– 5:00pm, including home games, some nights and weekends (flexible depending on availability)

Compensation: Hourly

Hours Per Week: 40 hours per week


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Sales & Marketing: Database Marketing/Analytics
Database and Integration Coordinator - St. Louis Rams (Earth City, MO)

REPORTS TO:  Director of Data Management and Business Intelligence

JOB SUMMARY: The Database and Integration Coordinator is responsible for developing and implementing software integrations across multiple platforms. The Database and Integration Coordinator is responsible for the design, maintenance and growth plan for the customer and business intelligence data warehouse. The Coordinator is also responsible for the maintenance and customization of the Rams CRM/ERP system. This position will also collaborate with the Football Information Technology Team and provide assistance to their projects.

The focus of this job centers around producing timely results that are high quality and accurate. Benefiting from an analytical, inquiring and critical mind, this job requires imagination and strong problem solving skills, but with a strong technical orientation. The job requires an ability to deal with abstract concepts, systems and ideas and all of that in an organized and self-disciplined way. It also requires that serious consideration be given to all possibly related facts and potential problem.

ESSENTIAL FUNCTIONS OF THIS JOB:

  • Maintain and improve the client user experience of the Rams CRM/ERP system.
  • Develops and implements solutions applications across the enterprise.
  • Evaluates existing components and systems to determine integration requirements and ensures final solutions meet organizational needs.
  • Assists management with buy or build decisions.
  • Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the client/server database.
  • Develops and executes data hygiene and customer appends.
  • Implements data models and database designs, data access and table maintenance codes.
  • Resolves performance issues, database capacity issues, replications and other distributed data issues.
  • Work with other departments to maximize the use of technology and data across the entire organization.

KNOWLEDGE/SKILLS/EXPERIENCE:

  • Proficient knowledge of database structures and architecture.
  • Proficient knowledge of SQL.
  • Proficient using MS SSMS, MS SSRS and MS SSIS.
  • Working knowledge of MS Dynamics and MS Great Plains a plus.
  • Working knowledge of ASP.Net and C# a plus.
  • Working knowledge of Tableau a plus.

Requirements:

  • Bachelor’s degree in Computer Science or related field from an accredited college/university.
  • Pursuing or have already completed Master's degree in the field of Computer Science or related field preferred.
  • Must provide own means of transportation to Rams Park in Earth City, Missouri.
  • Interested applicants must be willing and able to work non-traditional hours in non-traditional settings during peak times of the year.

Hours: M-F, 8:30am – 5:30pm, including home games, some nights and weekends (flexible depending on availability)

Benefits: For full time employees, we offer a full health insurance plan, where employee medical coverage is complimentary and starts immediately on day one. Complimentary life insurance and long-term disability insurance are also available. In addition, full time employees are part of a generous NFL pension plan, as well as a 401k plan. We offer 2 weeks of vacation per year and this allocation grows as years of service grows. Paid holidays and paid sick pay are included. Employees also receive complimentary season tickets to St. Louis Rams home games.

For all employees, we have an active community outreach division which gives our employees an opportunity to service our community on a monthly basis.  Monthly, we offer lunch & learn opportunities for the staff on a variety of topics for both personal and professional development.  Quarterly, we have staff outings that bring us together for fun, competitive activities. Yearly, we enjoy an annual holiday party as well as an exciting children's holiday party for our families.  And, the perks are endless... free concert tickets, free sporting event tickets, free apparel, and loads of discounts from many community partners.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Can you write SQL Queries?
2. Do you have experience with javascript?
3. Do you have experience with Microsoft Dynamics CRM?


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Sales & Marketing: Ticket Sales
Part-Time Group Sales Representative - Tennessee Titans (Nashville, TN)

Responsibilities:

  • Generates ticket revenue through group sales via outbound sales campaigns that are defined and created by the Group Sales Coordinator

  • Makes a required minimum of outbound sales calls each day with the goal of maximizing group ticket sales revenue

  • Conducts structured solicitation through outbound calls and face-to-face appointments

  • Documents all customer communication in Archtics

  • Assists at games and other special events with the intent of cultivating new sales and group prospects

Requirements:

  • Bachelor’s degree required

  • One to two years of sales and/or service experience preferred, in a sports or hospitality industry

  • Must be comfortable making cold calls

  • Must have strong customer service skills

  • Focused on obtaining a career in the professional sports industry

  • Must have proficient computer skills and experience with MS Office and ticketing systems, such as Archtics

  • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

  • Must be a self-starter with a strong work ethic and excellent written and verbal communication skills

  • Middle Tennessee residents preferred, but not mandatory.  Must be willing to relocate at own expense if not a local resident.

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have sales experience?
2. Y/N: Do you have group sales experience?
3. Y/N: Do you have a bachelor’s degree?
4. Y/N: Do you have previous experience making cold calls?
5. Y/N: Are you a middle Tennessee resident, or if not, are you willing to relocate to the middle Tennessee area at your own expense?
6. Y/N: Are you willing to work some nights, weekends and holidays, as needed?

Closing Date: 2015-05-08


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Sales & Marketing: Ticket Sales
Group Sales Coordinator - Tennessee Titans (Nashville, TN)

The Group Sales Coordinator is primarily responsible for assisting the Manager of Ticket Sales in planning the overall strategy and day-to-day implementation of the Club’s group sales plan.  The Group Sales Coordinator is responsible for helping recruit and hire staff, including creating and managing individual goals for sales staff and achieving ticket revenue targets.  The Group Sales Coordinator will also be responsible for developing and building relationships with high-level group prospects and corporations in the middle Tennessee market.

 

Responsibilities:

  • Assists in recruiting, hiring, training and evaluation of Group Sales Team Members

  • Prospects and develops sales opportunities for team by meeting with high-level group leaders and employee outing leadership from middle Tennessee companies and corporations

  • Assists in managing existing group programs and collaborates on new programs for prospective customers

  • Makes a required minimum of outbound sales calls each day with the goal of maximizing group ticket sales revenue

  • Works with Manager of Ticket Sales to establish sales goals and incentive programs

  • Manages outbound sales call campaigns

  • Monitors weekly results of group sales for measuring productivity and deliverables

  • Participates in department meetings and provides group sales updates

Requirements:

  • Bachelor’s degree required

  • Two to three years of sales experience preferred, with specific preference to group sales in a sports or hospitality industry

  • Must be comfortable making cold calls

  • Must have strong customer service skills

  • Previous experience overseeing a sales staff preferred, but not required

  • Able to work well with others and operate in a team-first environment

  • Must have proficient computer skills and experience with MS Office and ticketing systems, such as Archtics

  • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

  • Must be a self-starter with a strong work ethic and excellent written and verbal communication skills

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N: Do you have sales experience?
2. Y/N: Do you have group sales experience?
3. Y/N: Do you have a bachelor’s degree?
4. Y/N: Do you have previous experience making cold calls?
5. Y/N: Do you have experience overseeing a sales staff?
6. Y/N: Are you willing to work some nights, weekends and holidays, as needed?

Closing Date: 2015-05-08


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Sales & Marketing: Database Marketing/Analytics
CRM & Research Manager - The Detroit Lions (Detroit, MI)


Description:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions. Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more. Ford Field also has space available for conferences, meetings, and banquets. Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a CRM & Research Manager. This new position is based out of the Ford Field stadium located in Downtown Detroit. This includes a full benefits package as well as wonderful perks.


Summary:

The CRM & Research Manager will oversee The Detroit Lions Consumer Engagement Marketing Program, which includes managing the relationship with the Database provider, and utilization of Lions’ customer/prospect data from the DBM/CRM system in the strategy/delivery/analysis of direct mail, telemarketing, email, social media, and mobile marketing campaigns that meet the organization needs. Additionally, this position will be responsible for leading syndicated research operations. Responsibilities including but not limited to project design, managing research partners, data analysis, and presentation.

This position will report to the Vice President of Marketing & Partnership Activation.

Essential Duties and Responsibilities:

  • Implement, administer, program and support enterprise-wide DBM/CRM database marketing systems
  • Identify and implement, as needed, custom solutions to enhance business processes; serve as liaison between Marketing, Corporate Partnerships, Ticket Sales & Service, Business Operations, Finance and IT Departments
  • Maximize internal usage of DBM/CRM system via user training and support; develop dashboards and reports as requested
  • Facilitate the development of sales and marketing strategy through reporting and analysis
  • Coordinate data integration with various vendors and data providers through the use of API
  • Design and execute database marketing campaigns via email, SMS, and direct mail
  • Oversee the following database functions designed to provide a positive ROI:
    • Coordinate the internal acquisition of names, demographic and lifestyle information
    • Ensure legal compliance and maintain that the database is being used correctly
    • Utilize data mining tools to maximize sales and service efforts; make recommendations to executive management via analysis and segmentation
    • Clustering via customer profiling, purchase history, and other behaviors
  • Manage relationships with external consultants and data providers
  • Identify and manage ROI-brand research projects with contractual partners (e.g. IEG, Nielsen,
  • Repucom, Scarborough)
  • Work with Veritix, Maingate, Levy, NFL and other data providers in regard to system and data integration


Ideal Qualifications:

  • Solid analytical skills and the ability to synthesize information; use intuition and experience to complement data; design and generates creative solutions
  • The ability to identify and resolve problems in a timely manner, gather and analyze information skillfully and develop solutions quickly and effectively
  • The ability to assess one’s own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares skills with others and provides training opportunities for staff
  • Strong oral and written communications skills. This includes the ability to speak clearly and persuasively in positive or negative situations; listen and get clarification, excellent group presentation skills, and active participation in meetings, as well as the ability to write clearly and informatively
  • An innovative thinker who displays original thinking and creativity and meets challenges with resourcefulness
  • Good judgment, a willingness to make decisions, exhibits sound and accurate judgment, and includes appropriate people in decision making process
  • Excellent personal motivation, encourages others to be motivated and enthusiastic, shows persistence, overcomes obstacles, and takes calculated risks to accomplish goals

Education and Experience:

  • Bachelor degree in Marketing, Communications, Business, Actuarial Science or related field required
  • A minimum of 4+ years of CRM experience and/or research and data analysis required
  • 3+ years of experience in web/digital marketing environment preferred
  • Experience in both business-to-business (B2B) and business-to-consumer (B2C) environments, 4 years of agency experience, or work in similar capacity
  • Pay-per-click and tracking experience preferred, but not required
  • Strong knowledge of digital technology, web, analytics and reports that drive actionable results
  • Budget management experience
  • Experience with database applications and direct communications
  • Proven track record in recognizing business needs within the scope of the position and delivering on them
  • Proficiencies in current web and IT technologies
  • Strong knowledge of HTML and Web best practices. Experience evaluating the technical formats and aesthetic qualities of visual images for use across media
  • Strong working knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
  • Strong proficiency in managing databases, including familiarity with basic structures, specifically in functional areas such as ticketing, registration, CRM, and web subscriptions

To Apply:

To apply for this position, please submit your cover letter detailing your qualifications and interest in the position and include a resume summarizing your past work experience.


Due to the high volume of resumes received, we regret that we are unable to update you on the status of your candidacy or confirm that your resume was received. NO CALLS PLEASE.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe your experience with CRM database systems. This should include how many years you’ve worked with CRMs, the specific CRM systems you’ve worked with, and what your main focus was when working with CRMs (i.e. : development, implementation, support/training, data migration, system management).
2. Describe how you have used CRM systems to implement B2B and B2C strategies.
3. Describe a time where you were the lead for a project. This should include a description of the project, your cross group communication efforts, your budgeting involvement and what you learned most from that role.
4. Do you have experience with managing agency/vendor relationships and communications? If so, provide an example that includes your role, nature of the relationship and your communication efforts.
5. What excites you most about the Detroit Lions in regard to the CRM & Research Manager opportunity?
6. What are your salary expectations for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.


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Sales & Marketing: Advertising/Agency
Creative Services Manager - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college and high school sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Creative Services Manager.  This position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Vice President of Marketing & Activation.

 

SUMMARY OF POSITION:

The Creative Services Manager position is responsible for the creation, preparation, and production of graphics, conceptual and camera ready artwork and visual aids for the Detroit Lions and Ford Field.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Creative Services Manager will be responsible for the following:
 

  • Serve as the gatekeeper of the Lions and Ford Field brands while collaborating with senior management, the NFL, NFL Players Association and ensure proper use throughout all advertising, promotions, internal publications, marketing and any other environment in which the brand appears
  • Will lead the creative process, interpret ideas and plan, organize and produce all graphics and related artwork for projects
  • Will use  exceptional conceptual and design skills to lead campaigns across diverse platforms while ensuring visual standards are implemented in accordance with the organization’s brand and image
  • Assist with creating concepts for web, mobile, print, packaging, signage, and merchandise while adhering to applicable style guides
  • Will integrate and coordinate graphic artwork preparation with printers, promotional and signage vendors, and mail houses to ensure proper technical job quality processes and delivery by deadlines
  • Will take the lead on the creative fulfillment as necessary and engage outside resources and agencies as necessary

GENERAL DUTIES:

  • Will apply the Detroit Lions and Ford Field brand identity systems and typography
  • Supervise the brand content and function for the Detroit Lions and Ford Field, both internally and externally
  • Utilize a MAC with various desktop publishing programs to create and produce finished artwork
  • Prepare photographic images to create digital files for use in print or to be published on-line
  • Coordinate and arrange production of finished product that meet budget requirements and deadlines
  • Will stay ahead of the curve on emerging technologies
  • Will establish and maintain effective working relationships with colleagues and guests
  • Will have the ability to work independently along with the ability and willingness to take direction
  • Will successfully manage multiple priorities in a professional manner and organize work effectively and efficiently
  • Will adjust work schedule to meet departmental demands
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor's degree in Graphic Design or related field required
  • At least 5 years of experience with creative agency or equivalent
  • Strong design portfolio with a strong grasp of visual design principles, layout, typography, color, and imagery
  • Proficient in Adobe software, including but not limited to Photoshop, Illustrator, InDesign (Creative Suite 5+), in a MAC environment
  • Understanding of principles, practices, materials and techniques of desktop publishing and basic graphic layout
  • Proficient of photography and photography editing, producing accurate and high quality work
  • Ability to design across diverse platforms:  print, digital, OOH, collateral, video, signage, in-stadium entertainment, and more
  • Desire to work in a fast-paced environment and to develop something new every day
  • Participate in creative brief process interpreting ideas and plan, organize and produce all graphics and related artwork for projects
  • Will be bold, creative, courageous, curious, intelligent and understanding of the sports industry
  • Excellent follow through, strong organizational, prioritization, time management skills with strong verbal and written communication skills
  • Must be able to collaborate well within a team and across multiple departments, including but not limited to, ticket sales, partnerships, community relations, events, digital media, PR
  • Will adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs
  • May require work out of both the Ford Field Management Office and the Allen Park Training Facility
  • Be prepared to share design portfolio

TO APPLY

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 5 years of experience working with a creative agency and/or equivalent? If so, please describe your experience.
2. Provide your level of experience working with cross-functional teams.
3. Describe you level of experience developing creative across all communication channels.
4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.


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Sales & Marketing: Database Marketing/Analytics
CRM Coordinator - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a CRM Coordinator.  This position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the CRM & Research Manager.

 

SUMMARY:
The CRM Coordinator will assist with all of the Lions’ data assets including the support and programming of a CRM, data capture, paperless ticket technologies, email marketing, SMS marketing, and marketing research technologies.

 

ESSENTIAL FUNCTIONS (including, but not limited to):
The CRM Coordinator will have daily responsibilities including, without limitation, the following:
 

  • Will be the first point of contact for the Partnership Sales, Marketing, Ticket Sales and Ticket Sales Service departments on assisting with their needs with CRM usage, reporting, and data accuracy
  • Will conduct, coordinate and deploy personalized electronic marketing campaigns and report on their results
  • Will build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Developing reports and dashboards to measure the success of CRM campaigns and other projects

 

GENERAL DUTIES:

  • Perform database maintenance duties as necessary, including but not limited to, potential duplicates, conflicting or missing data, and merging records
  • Contribute to CRM’s best practice documents by continually looking for process improvements and new features to share with team members
  • Coordinate data collection processes and insure all data is entered into, tracked and distributed within CRM
  • Assist with research and analytics projects as necessary
  • Responsible for troubleshooting client concerns and facilitating resolutions
  • Will establish and maintain effective working relationships with colleagues and guests
  • Will have the ability to work independently along with the ability and willingness to take direction
  • Will successfully manage multiple priorities in a professional manner and organize work effectively and efficiently
  • Have attention to detail and ability to work with deadlines
  • Will perform other duties as assigned

REQUIREMENTS:

  • Bachelor’s Degree in Technology, Business, Economics or related field
  • At least 1 year of experience working in ticketing, database marketing, and/or with a CRM system
  • Experience with ticketing and CRM systems, Microsoft Dynamics CRM experience preferred
  • Strong analytical and computer skills, with an emphasis on Microsoft Excel required and Microsoft Access preferred
  • Working knowledge of HTML preferred
  • Knowledge of email, web and database technologies
  • A valid Driver’s License and a good driving record
  • Ability to work a flexible schedule including nights, weekends and holidays

SUBMIT RESUME

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience working with a CRM system? If so, please provide how many years you have worked with the system(s) and what specific system(s) you’ve worked with.
2. Do you have experience with Veritix or any other ticket management system? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.
3. Describe your experience working on email marketing campaigns.
4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.


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Sales & Marketing: Corporate Sponsorship Sales
Corporate Sponsorship Sales Account Executive - The Oakland Raiders (Alameda, CA)


Position Overview

The Account Executive is responsible for developing and securing corporate sponsorships for The Oakland Raiders organization. The Account Executive will be tasked with integrating signage, traditional media, digital media, hospitality, community programs, and all other Club assets to develop and sell innovative corporate partnerships.

 

Essential Job Functions

  • Identify and solicit new local and regional corporate partners.
  • Identify partnership leads, prepare and present proposals
  • Develop customized partnership programs using inventory controlled by the organization to generate net revenue and meet the needs of clients.
  • Assist Partnership Service Coordinators in the execution of multiple partnership agreements. 
  • Serve as special projects sales person to present and sell partnerships to one-time events and community relations programs. 
  • Identify new ways of generating incremental revenue/minimizing expenses for the organization. 
  • Coordinate with other departments on partnership programs – departments to include game presentation, broadcast media, digital media, community relations, and hospitality.
  • Manage expense budgets related to sales activities.
  • Prepare weekly pipeline reports to be discussed with Corporate Partnership team.
  • Provide corporate partners with proper level of client service and support in order to maximize the sale of partnership and return on investment for corporate partners.
  • Meet or exceed sales goals.
  • Responsible for working with Partnership Service Coordinators to create and present season end recaps for the purpose of maintaining high renewal rates.
  • Other related duties as required.
     

Requirements

  • Bachelor’s degree in Marketing preferred or equivalent work experience.
  • A minimum of five (5) years’ experience presenting and selling the marketing and community assets of a professional sports team.
  • Excellent, proven cold calling skills.
  • Technically proficient with MS Office (Word, Excel, PowerPoint).
  • Strong skills in Photoshop, Salesforce and Scarborough.
  • Strong analytical skills.
  • Excellent written and oral communication skills.
  • Strong team work skills as well as the ability to work independently and self-motivate.
  • Strong time management and organizational skills.
  • Ability to work evenings, weekends and holidays as required.

Note: This position was originally posted on the Oakland Raiders employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Oakland Raiders employment site.

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Sales & Marketing: Database Marketing/Analytics
Research Analyst - USA Football (Indianapolis, IN)

The Research Analyst will oversee USA Football research portfolio including market/customer research, injury and participation studies, and data analysis. This position will manage consultants and vendors, conduct research, mine databases for insight and communicate actionable insights and recommendations.

Qualifications:
Education: Bachelor’s degree in Marketing (Market Research), Statistics, Economics, Epidemiology or similar field is required; masters degree preferred. 
Experience: 3+ years of professional experience required.
Skills: Demonstrated success in managing a portfolio of research projects (statistical analysis, market research) required. Expertise with a variety of tools including database and statistical tools routinely used for research and analysis.  Knowledge of database design and report writing is preferred.  Excellent oral and written communication skills are necessary. Ability to think strategically and communicate complex findings in a clear and actionable way is necessary.

Responsibilities Include:

  • Project manage a year-round calendar of research work that meets the needs of a variety of programs and departments.
  • Manage external research projects including RFPs, consultant/vendor selection and management, study design and execution, and findings interpretation. External projects include injury surveillance, participation studies and attitudinal surveys.  
  • Conduct internal surveys and market research - design, execute and communicate findings of member and other customer surveys, focus groups, and other qualitative studies.
  • Use various tools and statistical techniques to analyze and interpret data (apply statistical techniques to test hypotheses; perform descriptive, predictive and inferential statistical analyses).
  • Present findings to internal and external audiences.  
  • Leverage market research findings to provide strategic insights and guidance to create and improve products.
  • Manage in-house business intelligence projects including data mining, dashboards and ad hoc projects; design and implement data collection processes.

Notes: 

  • Full-time, exempt position located in USA Football’s Indianapolis office.

NO PHONE CALLS - UNSOLICITED CALLS AND EMAILS WILL NOT BE RETURNED 

About USA Football 
USA Football, the sport’s national governing body in the United States, leads the game’s development, inspires participation and ensures a positive experience for all youth, high school and adult amateur players. USA Football's leading program is Heads Up Football - a program which teaches coaches, parents and players how to play better, safer football. USA Football delivers hundreds of football training events annually to support its mission. USA Football is the exclusive youth football development partner of the NFL and each of its 32 teams. America’s sole member of the International Federation of American Football (IFAF), USA Football manages U.S. national teams for international competition. The non-profit, Indianapolis-based USA Football was endowed by the NFL Youth Football Fund.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Does your resume or cover letter list specific research projects that you managed, including tools used and results achieved?


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Sales & Marketing: Database Marketing/Analytics
Digital Analyst - Washington Redskins (Ashburn, VA)

The Washington Redskins are seeking an enthusiastic and self-motivated individual to provide analytic support for the Digital Media department, with the primary focus on daily metrics for Redskins.com and related digital properties.

The right individual must take great pride in their work and pay strong attention to detail. Applicant must establish, track and analyze digital platform results in order to make recommendations to drive continuous improvement and optimization to the Redskins digital strategy. This position will also provide support for the company’s email marketing databases, creative implementation and reporting.

Job Responsibilities:

  • Producing regular (daily, weekly and monthly) and ad-hoc reports of digital traffic, user engagement and content production for various products and platforms
  • Track real-time analytics on Redskins.com and affiliated websites and make recommendations on ways to amplify site content
  • Gather requirements and KPI goals from stakeholders of various departments to produce reports and adjust reporting formats to best communicate data points
  • Pulling raw data from a multitude of analytics platforms and creating presentable reports in Excel, PowerPoint and PDF formats
  • Package and communicate analytical findings and develop presentations as needed
  • Perform online campaign reporting and conversion analyses, interpret results and develop recommendations for both clients and internal departments
  • Develop analytics tracking strategy and implementation documentation for clients and internal departments
  • Monitor other team, league and brand performances as needed to continue to build best-in-class practices and guidelines
  • Produce ad campaign pacing reports and monitor performance to ensure our clients are reaching goals effectively
  • Work closely with our digital media team and ticket office to develop email marketing campaigns and assist with creative, development, delivery and reporting
  • Assist with other duties as necessary

Qualifications:

  • 2-3 years of relevant work experience
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Experience with digital analytics tools including Google Analytics, Omniture, DFP, etc.
  • Ability to work fast under pressure of deadlines and to handle multiple projects simultaneously
  • Working knowledge of digital platforms including websites, mobile sites/apps, social media, SEO, SEM, digital advertising and paid media
  • Excellent communication skills, both verbal and written
  • Acute attention to detail and accuracy in data
  • Willingness to work on routine data reporting tasks
  • Polite, positive, self-starter who works well with others

Requirements:

  • Bachelors Degree in the field of Math, Statistics, Economics, Business, Marketing, or related and appropriate majors
  • Interested applicants must be willing and able to work non-traditional hours in non-traditional settings, including nights, weekends and holidays

If you wish to become part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply online.  NO PHONE CALLS PLEASE.  We are an Equal Opportunity Employer.


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Sales & Marketing: Premium/Suite Sales
Premium Seating Account Executive - Washington Redskins (Landover, MD)

The Washington Redskins are seeking a highly motivated, energetic sales professional to join the Premium Seating Sales staff as an Account Executive.

Principal Job Functions:

  • Sell Club and Dream season ticket memberships
  • Provide world-class customer service to current Club and Dream Season Ticket Holders
  • Maintain detailed records of all correspondence
  • Perform other duties as assigned

Job Requirements:

  • Bachelor’s degree preferred
  • Minimum of two (2) years sales experience required
  • Demonstrated proficiency in Microsoft Word and Excel
  • Above average telephone and communication skills required
  • Excellent time management and organizational skills required
  • Prior ticket selling experience desired
  • Experience with Archtics or CRM system a plus
  • Ability to work game days, special events and weekends if necessary

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please reply with a resume, cover letter and salary requirements.

NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.


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Sales & Marketing: Ticket Sales
Part-Time Sales Representative - Washington Redskins (Landover, MD)

The Washington Redskins are seeking highly motivated, energetic professionals to join their Ticket Office on a part-time basis as a Ticket Sales Representative.

This position will report to: Sales Manager

Job Responsibilities:

  • Makes outgoing calls to customers and prospects relating to various ticket marketing initiatives
  • Updates accounts on the Archtics Ticketing System
  • Assist with the collection process of accounts
  • Participates in various sales events as assigned
  • Support the Ticket Office as needed

Job Requirements:

  • Bachelor’s degree preferred
  • Minimum of one (1) year of customer sales experience
  • Experience with Archtics Ticketing System a plus
  • Prior ticket sales experience with a pro-sports organizations/teams a plus
  • Excellent written and oral communication skills
  • Strong customer service and interpersonal skills
  • Assertive, competitive, passionate and goal oriented
  • Strong work ethic and a desire to build a career in sales
  • Possess a friendly, professional and confident demeanor
  • Experience with Microsoft Excel, Word and PowerPoint
  • Excellent time management and organizational skills required

Compensation:
Hourly pay + commission

Hours per week:
Preferred 28 hours per week

If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please apply now. No relocation costs shall be covered.

The Washington Redskins are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO I have experience in sales
2. YES/NO I have previously applied/interviewed for this position
3. YES/NO I live in the MD/DC metro area


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