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Current available jobs in Sales & Marketing:


» Suite Attendant - Aramark - Raymond James Stadium (Tampa, FL)
» PART TIME - Seasonal Ticket Sales - Arizona Cardinals Football Club (Glendale, AZ)
» Season Ticket Sales Account Executive - Cleveland Browns (Cleveland, OH)
» Group Sales Account Executive - Cleveland Browns (Cleveland, OH)
» Premium Sales Representative - Cleveland Browns (Berea, OH)
» Cowboys Fit Sales Consultant - Cowboys Fit (Frisco, TX)
» Purchasing Manager - Dallas Cowboys (Arlington, TX)
» MANAGER OF OUTSIDE SALES – LAMBEAU FIELD EVENTS - Green Bay Packers, Inc. (Green Bay, WI)
» Game Day Events Staff - Jacksonville Jaguars (Jacksonville, FL)
» Marketing Street Team Captain - Jacksonville Jaguars (Jacksonville, FL)
» Jaguars Fan Experience Representative - Jacksonville Jaguars (Jacksonville, FL)
» Seasonal Digital Media Analyst - Kansas City Chiefs (Kansas City, MO)
» Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)
» Membership Development Associate - Miami Dolphins (Miami Gardens, FL)
» Ticket Box Office Representative - Miami Dolphins (Miami Gardens, FL)
» PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)
» Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)
» Sales & Engagement Intern - Minnesota Vikings (Minneapolis, MN)
» Premium Sales Representative (Seasonal) - Philadelphia Eagles (Philadelphia, PA)
» Sponsorship Activation & Marketing Manager - Pro Football Hall of Fame (Canton, OH)
» Luxury Suite Service Associate - Tampa Bay Buccaneers (Tampa, FL)
» Member Relations Associate - Tampa Bay Buccaneers (Tampa, FL)
» Part-Time Suite Service Assistant - Tennessee Titans (Nashville, TN)
» Senior Coordinator, Sponsorship Marketing & Activation - USA Football (Indianapolis, IN)
» Premium Seating Club Marketing Manager - Washington Redskins (Landover, MD)
» Ticket Office, Game Day - Washington Redskins (Landover, MD)
» Account Executive (Part-Time) - Washington Redskins (Landover, MD)


Sales & Marketing: Premium/Suite Service
Suite Attendant - Aramark - Raymond James Stadium (Tampa, FL)

Responsible for using quality customer service to meet guests needs in the service of food and beverage within the premium/suite area including the set-up, break down and cleanliness of service location.

Duties and Responsibilities

  • Actively provide quality food and beverage experiences to quests in designated service area

  • Ensure assigned suites are stocked with the correct amount of beverages, condiments, utensils, etc prior to the guests arrival

  • Ensure assigned suites have received the correct foods in the correct amounts. Any discrepancies should be reported to the supervisor/manager

  • Maintain HACCP and cleanliness standards during food service

  • Actively anticipate guests needs by ensuring all relevant materials and service items are available

  • Take game day orders

  • Responsible for cash or credit transactions for game day orders when applicable

  • Clean up suites and equipment after each event

  • Opening and closing duties as assigned by supervisor or manager

  • Must maintain a pleasant attitude towards customers, co-workers, and management; must possess excellent customer service skills

  • Follow Wage & Hour regulations

     

    Other Duties

    Other duties as assigned by management

EMPLOYMENT STANDARDS

EDUCATION:                                   

High school diploma or equivalent

KNOWLEDGE:                    

Knowledge of fine dining or catering environment including wine service and upscale food items

Must be able to complete TEAM training

EXPERIENCE:                     

Must have previous experience working in a catering or fine dining environment

QUALIFICATIONS:            

Strong organizational, time management and communication skills

Ability to interact with VIP guests, handle multiple projects and stressful situations simultaneously

Maintain high standards of food service and appearance and have a high level of guest satisfaction awareness

Must have the ability to lift, push, pull approximately 25lbs as well as stand or walk for long periods of time.

Must have availability on evenings, weekends, and holidays


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Sales & Marketing: Ticket Sales
PART TIME - Seasonal Ticket Sales - Arizona Cardinals Football Club (Glendale, AZ)

Description Summary: The Arizona Cardinals are seeking highly-motivated and dedicated sales candidates looking to perform within a work environment of an NFL Ticket Sales Office. The primary responsibility is to generate full season and group ticket sales.

This position will report to the Sr. Director, Ticket Sales.

Job Responsibilities:

• Prospect potential full season and group ticket clients through daily phone calls and email leads
• Actively prospect and research new sales leads
• Serve as a positive representative of the Arizona Cardinals Organization
• Provide excellent customer service and generate repeat business and referrals
• Work in tandem with the Ticket Operations department to establish a seamless transition from customer sales to account service
• When necessary, support Ticket Operations with service needs

Skills and Attributes:

• Highly and self motivated with a desire to be successful
• Excellent verbal communication skills
• Ability to organize and prioritize tasks
• Positive attitude and great work ethic
• Ability to work well within a team environment
• Flexibility to work weekends and nights

Experience and Education:

Bachelor's Degree
Minimum of 2-yrs professional sales experience
Ticketmaster and CRM knowledge preferred but not required
Bilingual a plus

There is no relocation compensation for this position.

Compensation: Hourly pay/plus commission
Hours per Week: Preferred 24-28 hours per week

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO I have experience in cold calling.
2. YES/NO I have experience in sales.
3. Are you bilingual? If so, what language?


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Sales & Marketing: Ticket Sales
Season Ticket Sales Account Executive - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. The Browns are looking for an experienced, results-driven salesperson to join their team as a Season Ticket Sales Account Executive. This position will have a primary focus on driving new business initiatives through prospecting, face-to-face meetings, and presentations aimed at selling a full menu of season ticket packages. The ideal candidate will have a proven track record of success (2-3 years) in ticket sales as well as the the ability to drive sales in new premium areas at FirstEnergy Stadium.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Conduct a high volume of sales calls and appointments in order to drive season ticket sales initiatives
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.
2. How much revenue have you generated on a yearly basis through group sales?
3. Why are you right for this position?


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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Cleveland Browns (Cleveland, OH)

This is an exciting time for the Cleveland Browns as they continue to build one of the top sales teams in professional sports. The Browns are looking for an experienced, results-driven salesperson to join their team as a Group Sales Account Executive. This position is a full-menu ticket sales role, with a primary focus on driving Group Sales initiatives through themed events and traditional categories. The ideal candidate will have a proven track record of success in Group Sales and the ability to prospect and drive ticket sales in new premium areas at FirstEnergy Stadium.

Job Purpose:

Identify and contact prospective clients, generate sales proposals, service existing accounts and ensure quality and consistency when interacting with Browns ticket buyers. Game-day responsibilities include executing group events, prospecting at sales tables, servicing client accounts, and other duties as assigned. Candidates must also be able to work team events throughout the year which include holidays and weekends.  

Essential Duties and Responsibilities:

  • Create, sell, and execute group events for every home game at FirstEnergy Stadium
  • Identify sales prospects and contacts through multiple prospecting resources
  • Initiate new business from internal leads assigned in CRM
  • Meet a daily and weekly minimum of outbound new business calls and face to face sales appointments
  • Create and present new business sales proposals to C-level executives
  • Establish rapport and maintain contact with current and potential clients
  • Attend networking events, conferences, meetings, and other local promotional opportunities to build a professional network in NE Ohio
  • Coordinate timely payment and delivery of tickets for all group events
  • Be up to date on industry best practices specific to group sales and events
  • Be able to work weekends and holidays as pertaining to game schedule and promotional events
  • Perform miscellaneous job-related duties as assigned

Experience:

  • Bachelor’s Degree required
  • At least 2 years of Ticket Sales experience

Knowledge, Skills, and Abilities:

  • Ability to prepare routine administrative paperwork
  • Knowledge of planning and scheduling techniques
  • Strong interpersonal and communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Ability to utilize advertising and/or sales promotion techniques
  • Ability to create, compose and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Knowledge of customer service standards and procedures
  • Ability to analyze and solve problems
  • Ability to plan, organize, and implement a range of sales promotion programs and/or events
  • Ability to identify and/or follow up on sales leads and referrals

Physical Demands:

While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment:

Work is normally performed in a typical interior/office work environment. Occasional outdoor environment and extended periods of standing associated with team events.

Expectations:

  • Adhere to Cleveland Browns Organization Policies and Procedures
  • Act as a role model within and outside the Cleveland Browns Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards

.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I have 2-3 years of prior sales experience with a professional sports property. If YES, please explain.
2. How much money have you generated on a yearly basis through group sales?
3. Why are you right for this position?


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Sales & Marketing: Premium/Suite Sales
Premium Sales Representative - Cleveland Browns (Berea, OH)

Summary Description:

The Premium Sales Representative is responsible for generating new business through the sale of Cleveland Browns premium inventory.  This includes the selling of luxury suites, all-inclusive clubs and standard clubs through face-to-face appointments generated from prospecting, electronic mail and networking.

Duties:

  • Proactively prospect, research and close premium memberships and luxury suites
  • Meet or exceed weekly/monthly sales and prospecting goals
  • Work closely with Ticket Operations and Service departments with strategies to achieve sales and prospecting goals
  • Maintain high level of customer service to existing and new clients of the Cleveland Browns
  • Participate in various sales, team and community events as assigned
  • Represent organization at various networking events
  • Active role in the Cleveland Browns game day experience
  • Maintain detailed records in CRM to support sales efforts as defined by the organization
  • Other duties as assigned

 Measurements of Success:

  • Achieved or surpassed individual sales, metrics and goals
  • Established qualified prospect base through phone calls, face-to-face appointments and networking
  • Displayed teamwork within the Ticket Sales & Service Department along with other Cleveland Browns business units
  • Contributed to the overall success of the Ticket Sales & Service Department by actively participating in all meetings and events

Qualifications

  • College degree or equivalent combination of training and experience required
  • 3-5 years sales experience and track record of selling premium inventory in the sports industry
  • A passion to grow a career in sales in the sports industry
  • Willingness to learn in a fast-paced environment
  • Strong written and oral communication skills
  • Ability to work flexible hours, including but not limited to games, evenings, weekends and holidays

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Sales & Marketing: Business Development
Cowboys Fit Sales Consultant - Cowboys Fit (Frisco, TX)

POSITION OVERVIEW

Sales Consultants play a key role in the club’s and company’s overall success by:

1)     Achieving and exceeding membership sales and revenue goals and selling ancillary services;

2)     Contribute to member retention and satisfaction by advising members and guests on programs that will help them meet their long and short term health and fitness goals; 

3)     Providing members and guests with legendary service and enhancing their sense of belonging and community within the club.

 

Key Responsibilities

 

Achieve financial performance results through the generation of new memberships and ancillary service sales.

·       Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects.

  • Implement and adhere to all steps of the sales process including assessing the needs of prospective members, providing a value based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices and closing sales.
  • Help integrate new members into the club by scheduling their complimentary sessions at the point of sale and following up with them as scheduled in InTouch.

·       Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets

·       Responsible for fully completing weekly tracking sheets on a weekly basis.

·       Responsible for meeting with GM and SM on a weekly basis to review prior week’s activity and current week activity.  SC should come to the meetings with a plan to achieve their goals/metrics

·       Maintain relationships with existing corporate partnerships for assigned accounts.  Responsible for participating in events like Benefits and Wellness Fairs, setting up special classes, programs, lunch & learns for employees to attend

·       Complete all tasks generated by LeadSpeak in a timely manner.

  • Actively develop leads through a variety of activities including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events. (Expectation is to meet or exceed your personal and team sales goal each month. At the beginning of each month you will create your “Formula to Succeed” based on your personal and the team goal which will define the number of calls, appointments and sales you need per day.)  

·       Utilize the lead tracking system to manage sales leads and member service and ensure all data related to prospects and members is inputted correctly and in a timely manner. All activity must be inputted accurately into InTouch on a daily basis.

·       By the 1st of each month (unless the 1st falls on a weekend then it would be the following Monday) collaborate with the team to create the monthly lead generation calendar with the internal and external prospecting activities, events and targeted call drives to ensure success for that month.  After review by the Sales Manager, place all activities in your LeadSpeak calendar before leaving for the day.

·       Before ending each shift, ensure that your LeadSpeak calendar for your next shift is up-to-date and setup for success.

EXPERIENCE, KNOWLEDGE, EDUCATION

·       A passion for health and wellness and the ability to influence people in overcoming their obstacles to exercising, joining a fitness club, and in making lifestyle changes. 

·       Enjoys networking and building relationships - comfortable on the phone and in doing outreach in the community.

·       Commitment to providing top notch customer service and some experience working in a fast paced customer service role.  

·       Computer-savvy and proficient in using programs such as Word & Excel.

·       Team player who approaches challenges in a creative and positive manner. 

·       Experience in a sales environment focused on attaining revenue and unit goals is a plus.

Work Schedule 

This is a full-time non-exempt position.   Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.  Your hours will include prime time hours and some weekends and holidays.  All members of the Sales Team work the last two days of the month.  Special events, promotions, and other demands will require some early mornings and late nights.


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Sales & Marketing: Media Buyer/Trafficking
Purchasing Manager - Dallas Cowboys (Arlington, TX)

The Purchasing Manager will report to the Procurement Director and will handle RFPs/RFQs for all location purchases and draft contract documents for approved purchases.

Job Duties: 

-          Develop and issue RFPs/RFQs for all location purchases as applicable

-          Issue POs/draft contract documents for approved purchases of basic goods/services primarily for AT&T Stadium & secondarily for Merchandise Warehouse (DCM) facility (indirect services only) and for other locations as applicable

-          Review all current site Procurement practices and recommend and implement any and all improvements to attain better TVO (Total Value of Ownership)

-          Work directly with Accounting and IT staff on all P2P automation initiatives and related issues

-          Attend all event and operational meetings and engage staff and vendors/contractors accordingly

-          Implement and maintain P2P (Requisition/PO/Payment) workflow system for assigned location

-          Maintain detailed inventory of all non-fixed (e.g., rolling stock) assets on site (and other sites as applicable) and coordinate replacement schedules with site management

-          Provide data gathering and other input for inclusion in larger strategic deals involving AT&T Stadium, DCM, The Star, and other locations

-          Primary/initial POC for all AT&T Stadium & DCM Supplier Risk/3rd party risk management time sensitive issues

-          Participate in applicable organization-wide Strategic Sourcing actions per direction

-          Provide Procurement activity backup as necessary for all other locations during absence of others

-          Provide daily updates to Management

Key qualifications and required experience:

 

-          2-5 years purchasing/procurement experience

-          Bachelor’s degree in Supply Chain Management, Business, Finance or related field

-          Professional certifications (ISM, APICS, etc.) desired

-          Must be proficient in all MS Office products

-          Indirect spend categories

-          MRO

-          Staffing/contingent labor

-          Outsourced services

-          Telecommunications/IT

-          Use of P2P (Requisition/PO/Payment) workflow systems (implementation experience a plus)

-          Light construction/remodeling

-          3rd party risk management


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Sales & Marketing: Hospitality Management
MANAGER OF OUTSIDE SALES – LAMBEAU FIELD EVENTS - Green Bay Packers, Inc. (Green Bay, WI)

Classification: Exempt; Salaried

Level: Level 1; Full-time  

Location: Green Bay, Wisconsin

Reports to: Director of Stadium Services

JOB DESCRIPTION

Summary/Objective:

This position is responsible for the management of the outbound sales effort for selling Lambeau Field event spaces.

Job Responsibilities:

  1. Executes sales functions to secure event bookings, document initial details for all market segments including corporate, social, non-profit, and association markets.

  2. Oversees outbound sales team to create overall sales plan in addition to individual sales goals.

  3. Coordinates the sales plan through prospecting and travel schedules for cold call visits to meet outlined goals.

  4. Assists with the development, implementation and administration of sales and marketing plans and collateral for event sales department.  

  5. Serve as client’s contact and primary touch point prior to event coordinator involvement.

  6. Continuously works on the development and implementation of customer service initiatives in order to enhance the total guest experience.

  7. Prepares cost estimates and proposals and negotiate rental agreements in order to ensure overall client satisfaction.

  8. In coordination with the Lambeau Field Events Manager, helps in the management of expenses to hit profit margin goals.

  9. Assists in the hiring, coaching and mentoring of events sales staff.

  10. Works cross-departmentally to develop new, sellable inventory.

  11. Actively participates in professional organizations and tradeshows in order to develop relationships and drive bookings.

  12. Assists in cooperative sales campaigns in association with community partners to enhance usage of Lambeau Field – Greater Green Bay Convention and Visitors Bureau, Green Bay Lodging Association.  

  13. Works closely with Lambeau Field’s catering partner on positive communication interdepartmentally and collaborative sales campaigns.

  14. Energetically contributes ideas to promote event business to Lambeau Field.

  15. Displays natural ability to develop and maintain a network of client contacts along with area business contacts in order to create new and secure repeat business.

  16. Prepares metrics to evaluate the achievement of marketing and facility usage goals.

  17. Works jointly with Titletown partners to promote a team-based, cohesive strategy to secure new business and maintain repeat clientele.    

  18. Begins the Packers excellent customer service and legendary guest experience best practices with the first client touch point.

  19. Assists with inbound business needs as necessary.

  20. Travel required. 

  21. Perform related work as assigned. 

Qualifications:

  1. Bachelor’s degree in a related field preferred.

  2. Five years of responsible, progressive and professional experience in outbound sales and marketing programs in the hospitality industry with catering and special events as a plus

  3. Experience managing successful sales teams.

  4. Knowledge of event logistics and food and beverage operations.

  5. Skilled at preparing consistent and concise sales reports.

  6. Strong networker with a passion for prospecting new business.

  7. Ability to communicate effectively, in writing and orally.

  8. Capacity to develop and present convincing and persuasive sales presentations and close sales.

  9. Demonstrates the skill set to work independently and to be self-motivated.

  10. Ability to establish and maintain cooperative and effective working relationships with internal departments and with current and potential clients.

  11. Willingness to work non-traditional hours as needed. 

Physical Demands and Work Environment:

  • Ability to walk and stand for extended periods of time throughout the day.

  • Ability to sit for extended periods.

  • Ability to remain in a stationary position for periods of time.

  • Ability to reach, stoop, and lift when needed.

  • Ability to focus on projects for periods of time.

  • Operates in a professional office environment.

  • Role routinely uses standard office equipment.

Travel: Travel is expected for this position.

Deadline: Please submit a cover letter and resume by Tuesday, May 9th, 2017 via TeamWork Online -OR- careers@packers.com (please only submit your materials to one outlet).


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Sales & Marketing: Game Operations/Presentation
Game Day Events Staff - Jacksonville Jaguars (Jacksonville, FL)

SUMMARY:  The Jacksonville Jaguars are looking for game day events staff to work each home game played at EverBank Field during the 2017 season.

 JOB DUTIES:

  • Pre-game setup (Fan Entertainment Zone, player introductions, National Anthem, field flag, etc.)

  • Assist with on-field promotions and halftime shows

  • Other tasks and duties as assigned by the Events & Entertainment or Bold Events teams

 REQUIRED JOB QUALIFICATIONS

  • Junior or Senior in college, graduate level student or recent graduate

  • Eligible to work in the United States

  • Ability to work evenings and weekends, including holidays

  • Ability to lift 35+ pounds                       

  • Stand for extended period of time (3+ hours consecutively)

PREFERRED JOB QUALIFICATIONS

  • Previous experience in Sports Management and/or a game day atmosphere

HOW TO APPLY:

  • Applicants should submit a resume and cover letter to the appropriate job position on teamwork online by May 26th, 2017

  • Candidates will be contacted for interviews

Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

 By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.


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Sales & Marketing: Promotions
Marketing Street Team Captain - Jacksonville Jaguars (Jacksonville, FL)

Summary: Looking to begin a career in sports? The Jacksonville Jaguars are looking for enthusiastic, motivated, and personable leader to be a Captain of our dynamic JAX Pack Street Team. The JAX Pack street team Captain will manage the Street Team in representing the Jaguars brand in the community at local and regional events. This position is part-time and paid on an hourly basis.

 Duties and Responsibilities:

  • Direct the JAX Pack team members on-sight to reach lead generation goal
  • Manage events performed by the JAX Pack Street Team
  • Data entry of event leads
  • Generate new event ideas for data collection
  • Capture pictures for social media and write reports from each marketing event
  • Drive and transport mobile marketing vehicle to various events in Jacksonville
  • Operate and maintain promotional equipment including but not limited to, mobile promotional vehicle, inflatables, and other set-up elements
  • Support database collection efforts at every event, and interact with fans in a professional manner
  • Represent the Jacksonville Jaguars at local and regional events including watch parties, festivals, and other appearances
  • Distribute marketing collateral materials and promotional items at various events as assigned
  • Work with and support Jaguars mascot Jaxson de Ville, ROAR Cheerleaders and D-Line appearances

 Job Qualifications:

·         Event management experience

·         Problem solving skills

·         Must be available for all nights, weekend events and some holidays

·         Availability of a minimum of 20 hours per week

·         Group leadership experience

·         Motivated, personable, positive and great team player

·         Committed to ensuring superior customer service and professional attitude

·         Excellent verbal, written and listening skills     

·         Ability to carry up to 50 lbs. and participate in vigorous physical activity

·         All JAX Pack captains must possess a valid driver’s license and provide their own transportation to events

·         Social media experience

·         Live and represent the Jaguars Brand

 

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 


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Sales & Marketing: Hospitality Management
Jaguars Fan Experience Representative - Jacksonville Jaguars (Jacksonville, FL)

JAGUARS FAN EXPERIENCE REPRESENTATIVE

 POSITION SUMMARY

The Fan Experience Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars.  The Fan Experience Representatives will report to the Senior Manager of Fan Experience.

POSITION DESCRIPTION

  • Deliver excellent customer service to each and every fan entering EverBank Field through utilization of the BE GREAT philosophy.

  • Welcome and assist fans entering the stadium

  • Provide accurate directions to seating sections and key attractions within EverBank Field and the surrounding areas

  • Assist with point of registration displays during game

  • Manage various Guest Services booth locations

  • Assist fans with any questions or issues that arise while at the stadium (including ticket-related issues)

  • Communicate to the Command Center or supervisory staff any issues that arise

  • Monitor concourse and seating areas during the game

  • Thank fans leaving the stadium

  • Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance

  • Perform individual duties as assigned

SCHEDULE

  • Available for two to three trainings during the summer

  • Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games

TO APPLY

Applications are being accepted via online submission only. To be considered for this position, apply no later than May 1, 2017.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you understand this position is for Jaguars game days only?
2. Yes/No: Do you live within 60 miles of EverBank Field?
3. Yes/No: Are you available to work all Jaguars games played at EverBank Field?
4. Yes/No: Do you have any customer service experience?
5. Yes/No: Do you have any experience using a radio/walkie talkie?


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Sales & Marketing: Database Marketing/Analytics
Seasonal Digital Media Analyst - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: This is a seasonal, hourly paid position within the Kansas City Chiefs Digital Media Department.  Following industry, league and fan trends and by having a deep knowledge of the NFL platform, this seasonal producer will be able to manage banner advertising workflows, create reports and provide analysis of digital practices.  

 

ESSENTIAL ACCOUNTABILITIES:

1.      Manage the workflow for digital banner ad placement, measurement and reporting for Chiefs digital properties including the desktop web site, mobile web and mobile app.

2.      Analyze data to produce high-impact deliverables that drive revenue and strategic decisions.

3.      Plan, design (data mapping) and define reports and analytics requirements for business users.

4.      Configure and define key performance metrics that align with partner marketing and business objectives.

5.      Build weekly, monthly, and ad hoc reports and analysis for various teams and internal departments.

6.      Utilize Tableau to create data visualizations.

7.      Help map digital customer profiles into the data warehouse.

8.      Setup tracking utilizing tagging, pixels, CFCs within the site structure. Analyze and provide key 'real-time' reporting on digital campaigns to effectively inform internal stakeholders of performance trends and to measure campaign goals and objectives.

9.      Help facilitate the aggregation and presentation of digital and social media metrics and data analytics to partnership and marketing departments.

10.  Keep up with industry trends and best in class use cases.

11.  Establish, monitor, and report on performance goals and KPI’s for the department.

12.  Align and conform digital content to the organizations strategic goals and objectives.

13.  Provide game day/event assistance for the Digital Team for all home and away games.

14.  Assist Digital Media Coordinator in uploading content into the content management system.

 COMPETENCIES:

1.      Bachelor’s degree in statistics, digital or marketing focus preferred.

2.      At least 1-2 years of experience with working within a marketing/business intelligence or customer relationship management environment.

3.      At least 1-2 years of experience in data analysis techniques and exposure with Tableau.

4.      Strong proficiency with Excel and PowerPoint for producing reports and presentations.

5.      Knowledge of all social media platforms.

6.      Strong familiarity with the digital environment.

7.      Solid quantitative and research skills and proven data interpretation capabilities.

8.      High attention to detail/brand alignment.

9.      Knowledge of the National Football League.

PHYSICAL REQUIREMENTS:

  1. Light office duties and activities.

MINIMUM QUALIFICATIONS (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

1.      Familiarity of HTML desired, but not required.

2.      Attention to detail, grammar and proofreading skills.

3.      Must be a willing and able team player, ready to learn new concepts and processes, and willing to travel when necessary.

4.      Strong organizational and communication skills.

5.      Must be able to work on Mac and PC platforms.

QUICK FACTS / REQUIREMENTS:
Any relocation fees are the responsibility of the seasonal producer.

All candidates must have authorization to work in the U.S.A.

HOURS REQUIRED: 40 hours per week.  


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Sales & Marketing: Premium/Suite Service
Suite Services Manager - Los Angeles Chargers (Los Angeles, CA)

Job Description:

Professional and efficient customer service position dedicated to suite partners and other premium product relationships as deemed appropriate.  Heavy emphasis will be placed on attention to detail in every aspect of the customer service process. The position reports to the Vice President of Premium Sales and Service.

Key Responsibilities:

Establish a friendly and professional business relationship with current and future suite partners
Prepare and process all suite contracts for all Charger events
Assist with all aspects relating to the annual suite renewal process
Work closely with the Accounting department as necessary
Oversee and monitor all key contract components including but not limited to fee schedules, invoice dates, trigger dates, etc.
Create and maintain several suite related spreadsheets
Assist in the planning and logistics of special events
Work in conjunction with sales representatives on items pertaining to renewals, new suite sales, availability, pricing, and special requests

Fulfill donation requests and track autographed inventory
Facilitate communication between other departments
Create, mail, collect and analyze annual customer satisfaction surveys
Work closely with catering vendor throughout the year
Must be willing to work all Charger events
Oversee all suites and manage any needs, issues or requests during the course of the season
Monitor event day catering for all suites
Assist in suite preparation prior to events
Problem solve and trouble shoot throughout events
Manage all suite services event day staff

Manage Game Day invites and field access hospitality

Work with licensed vendors to fulfill premium gifting needs

Serve as a liaison for all non-Charger events between promoters and suite partners

The ideal candidate will have:

Bachelor's Degree preferred
Minimum of three (3) years of customer service experience, preferably in sports environment
Understands and provides superior customer service.
Excellent written and verbal communication skills
Strong interpersonal skills
The ability to work independently and demonstrate innovation and initiative
A strong work ethic and the ability to thrive in a deadline driven environment
The ability and desire to work long and flexible hours, including evenings, weekends and holidays

Proficiency in MS Office products (Word, Excel, Access and Outlook) and CRM

Experience with Archtics preferred


 

 ****No Phone Calls Please****

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous suite service experience? Y/N
2. Do you have previous customer service experience? Y/N


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Sales & Marketing: Ticket Sales
Membership Development Associate - Miami Dolphins (Miami Gardens, FL)

Overview:

You’ve always wanted to work in sports but you know that at this point in your life you won’t be turning pro. You’ve competed your whole life; you played every sport in high school and love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge you get excited. Most of all, you want a career for yourself and opportunities to grow are important to you. 


Under the ownership of Stephen Ross and the leadership of President and CEO Tom Garfinkel, the Miami Dolphins have established one of the most dynamic sales teams in all of professional sports, and were recently nominated for Sports Business Journal’s, 2016 Team of the Year. The Dolphins have completed the first two phases of our $500 Million Stadium renovation and have seen record growth in ticket sales over the past three (3) years. With the modernization nearly complete, Hard Rock is now a global entertainment destination.

Click here to see more 


We live by “Attitude, Effort, Results,” and for the last three seasons we have focused on putting our people first and promoted forty-nine (49) members of the program to full time sales positions throughout the sports industry.


Description:

The Dolphins Membership Development program is an 8-12 month Inside Sales position designed to give you the sales skills and abilities to grow your career in the industry. Your goal as a member of our team will be to produce revenue and ultimately earn a promotion to one of the Dolphins full time ticket sales teams.

Expectations:

Phone calls are used to set appointments at the Dolphins state of the art $2 million Preview Center showcasing Hard Rock Stadium and all of the new seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products: including season ticket memberships, group tickets, luxury seating and executive suites. Furthermore you will be able to sell concerts and some of the most sought after soccer matches in the world. 
·         40 hours per week
·         100+ outbound calls each day
·         Two (2) face to face appointments per day

Culture:

Candidates often ask us, “What’s the culture like?” We are a fast pace, results driven culture that prides itself on producing best in class results and doing so with high integrity. On a daily basis employees take advantage of an on-site employee gym, catered lunch each day, and our very own coffee bar. 
Next Steps: If you have any more questions visit our program’s website here: Miami Dolphins Membership Development. We are actively looking for candidates this June and September!


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Sales & Marketing: Ticket Operations
Ticket Box Office Representative - Miami Dolphins (Miami Gardens, FL)

Summary

This part-time position is dedicated to the efficient servicing of all guests to the stadium Ticket Box Offices as well as ticket resolution areas within the stadium during all Miami Dolphins home games and all ticketed events. Positions are paid on an hourly basis. This role requires shifts on weekends, evenings and holidays.

Essential Duties and Responsibilities

•    Responsible for locating fan will call orders and selling available game/event day tickets.
•    Provide excellent front line customer service.
•    Understand and adhere to Miami Dolphins employee policy and procedures.
•    Help with inquiries from all fans and ticket holders.

Requirements

Minimum Education and Experience

•    High school diploma or GED.
•    Computerized ticketing experience preferred, specifically Ticketmaster operating systems.
•    Past experience in customer service and ticket sales preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

•    Must be available to work a variety of shifts including days, evenings, weekends, and holidays.
•    Ability to work as a team player.
•    Strong computer skills and knowledge of Ticketmaster Host and/or Archtics preferred.
•    Cash handling experience.
•    Ability to communicate effectively with focus of delivering exceptional customer service.
•    Ability to perform in a fast-paced environment.
•    Problem solving skills.
•    Punctuality and reliability.
•    Bilingual in English & Spanish is preferred.

Physical/Environmental Requirements

•    Game Day: Job requires employee to function in an at times fast-paced, high-volume environment. Employees may be required to stand for periods of time. May be required to walk long distances and climb up/down minimal stairs

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you available to work the entire season?
2. Yes/No: Are you available to work evenings, weekends and holidays as required?
3. 3. What is your level of Ticketmaster Archtics and/or Host knowledge? Basic/ Moderate/ High


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Sales & Marketing: Ticket Sales
PREMIUM / SUITE SALES - Account Executive - Miami Dolphins (Miami Gardens, Fl)

Overview: 

We are looking for the right individual to join our team and sell the new home of the Miami Dolphins. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.

Job Overview:

We are entering Phase 3 of our Stadium Project, where we will launch all new suites, a state of the art club level, and new luxury inventory. The Premium Sales Representative's primary focus will be prospecting local companies to set face to face meetings to dicuss the value of annual suite ownership.

Major Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales.
  • Set and conduct out of office sales appointments throughout South Florida in addition to hosting appointments in our state of the art preview center.
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, prospect sampling at games, seat visits at games and outside meetings.
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends,and game days.
  • The candidate will be accountable for certain levels of activity (calls and appointments), appointment goals, and closed sales goals.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to conduct face to face presentations.

Job Requirements:

  • Minimum of 2-3 years of prior sports sales/industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level clients.
  • Professional verbal and written communication skills
  • Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
  • Previous working experience with Microsoft CRM is a plus
  • Candidate must have a strong work ethic and a desire to build a career in professional sports
  • Bachelor’s Degree or equivalent

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.

If you feel that you excel in face to face sales presentations and have demonstrated a strong work ethic and an aspiration to build a career in professional sports, then we want to hear from you!

To be fully considered for the position, please take a few minutes to answer the job questions below.

Job Questions:

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you feel that you will excel at selling suites?
2. Why do you love working in sales?
3. What is the toughest goal you've ever set for yourself?


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Sales & Marketing: Ticket Sales
Account Executive, Business Development - Miami Dolphins (Miami Gardens, FL)

Summary

Are you ready to start/grow your career in sports? Not only do we have one of the biggest sales and service teams in sports today but we are in the process of completing a 500 million dollar stadium modernization. Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl 54, international soccer and a host of world-class events. As a member of the Miami Dolphins sales team, you are responsible for generating new business revenue through membership sales and long term suite leases. The Dolphins have seen a record growth in ticket sales over the past few years, owning the largest percentage increase in the NFL.

Major Responsibilities  

• Meet or exceed yearly and short term sales goals
• Focus on appointment setting, executing sales presentations and closing sales
• Set meetings with local decision makers of small businesses and large corporations
• The candidate will be accountable to certain levels of activity (calls and appointments)
• Candidate must be available to work a flexible schedule, including select weekends and holidays
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skill with a “best in class” attitude

Knowledge, Skills and/or Abilities

• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Previous work experience with Microsoft CRM is a plus
• Prior sports or media sales experience is preferred
• Excellent customer service skills
• Ability to present sales material to large groups and clients

Experience/Education Requirements

• Bachelor’s degree from an accredited college or university
• Proven track record of 1-2 years of high level sales success

 **We highly recommend that candidates completely fill out their online applications, including answering all job questions.  Candidates must answer job questions to be considered.  

About This Application:
It is strongly recommended you include a Youtube Video in your application. Be sure to state:

  • Your Name
  • Why you are PASSIONATE about sales
  • What 3 skills or qualifications are essential for success in this position?

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Sales & Marketing: Database Marketing/Analytics
Sales & Engagement Intern - Minnesota Vikings (Minneapolis, MN)

This position will support the Sales Analytics & Engagement team with day-to-day database responsibilities.  The Analytics Intern will learn to use databases in sales and marketing campaigns that increase revenue and analyze effectiveness of business decisions.  This is a full-time, year-long position that will require a flexible schedule including regular office hours and some evenings and weekends, as well as potential game-day responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Responsible for maintaining the accuracy of data, reports, and dashboards
  • Responsible for maintaining the accuracy of data flowing to the Vikings’ warehouse and hygiene between data sources within the warehouse

  • Work with Microsoft CRM and help segment list distribution

  • Assist in building segmented lists for Email, Social, and Mobile App campaigns

  • Analyze and design customer-centric surveys for various stakeholders

  • Mine, clean, and import data outside of the current warehouse scope

  • Develop reports and deliver ad-hoc analysis on initiatives including: Vikings Rewards, Ticket Sales, Merchandise, Concessions, Email Engagement, and Mobile App

  • Support the Sales Analytics and Engagement team as needed with other special projects

QUALIFICATION REQUIREMENTS:

  • Currently enrolled in or graduated with Bachelor’s degree preferred; concentration in Business Management, Analytics, Statistics or related discipline preferred.
  • Advanced with Microsoft Excel (vlookup, data validation, pivot tables/charts, if statements)
  • Excellent writing and communications skills
  • Ability to handle multiple projects and tasks simultaneously and ability to learn new skills/processes quickly

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Sales & Marketing: Premium/Suite Sales
Premium Sales Representative (Seasonal) - Philadelphia Eagles (Philadelphia, PA)

Organizational Overview

The Philadelphia Eagles are known as one of the more progressive organizations in professional sports and have come to be considered one of the most storied sports franchises in history. As an organization the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment to the community and the Eagles Charitable Foundation.

Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States.  In addition to being the home of the Philadelphia Eagles, the stadium plays host to numerous other events, providing an unmatched spectator experience for over 65,000 fans. Lincoln Financial Field is maintained and managed by over 50 professionals working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.

Position Summary

The Premium Sales Representative will enhance their education and sales experience by generating excitement and driving revenue while working under the direction of the Manager of Premium Sales.  This person will assist the Premium Sales team with prospecting and selling premium inventory for Lincoln Financial Field events. This is a full time position that will last for the duration of the football season.  

Desired Competencies

Integrity & Values – Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization. Must have a strong work ethic and desire to build a career in sales.

Leadership - Motivating, influencing, and supporting others to accomplish team and organizational goals. Builds trust by keeping word, commitments, and promises.

Communication - Makes clear and convincing presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.

Teamwork - Collaborating and cooperating with and across departments to get the job done. Ability to work well and communicate effectively with all levels of the organization. Values the input and know-how of all team members. 

Problem Solving - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.

Position Responsibilities

  • Make outgoing and cold calls to prospective clients to sell premium inventory
  •  Formulate weekly Telemarketing reports
  • Research sales leads
  • Assist with the management of sales database
  • Assist the sales staff with administrative duties
  • Required to work Lincoln Financial Field events
  • Work non-traditional hours including weekends and holidays as necessary
  •  Handle additional duties as assigned

Qualifications

  •  Bachelor’s degree preferred.
  • Willing to cold call and possess the skills to both acquire new accounts and manage existing accounts.
  •  Excellent communication and phone skills, with an ability to think and react to situations confidently.
  • Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions.
  •  Recognize the importance of working as a team.
  • Experience working with Microsoft Word, Excel and Power Point.
  • Experience with Archtics, CRM and/or other ticket inventory management system is a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience cold calling?
2. Do you have a Bachelors Degree?


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Sales & Marketing: Sponsorship Services/Activation
Sponsorship Activation & Marketing Manager - Pro Football Hall of Fame (Canton, OH)

Johnson Controls Pro Football Hall of Fame Village is seeking a highly qualified applicant in the area of sports sponsorship activation. 

JOB DESCRIPTION

Candidates must believe and be committed to fulfilling the Mission of the Pro Football Hall of Fame:

  • Honor the Heroes of the Game
  • Preserve its History
  • Promote its Values
    • Celebrate Excellence Everywhere

This is a unique, once in a lifetime opportunity to be part of the team that is building Johnson Controls Hall of Fame Village. The Pro Football Hall of Fame and IRG Realty have partnered with Johnson Controls on a long-term naming rights deal related to the 40-acre campus of Johnson Controls Hall of Fame Village in Canton, Ohio, sponsorship of Enshrinement Week Powered by Johnson Controls and an activation fund for Hall of Famer appearances and media to position Johnson Controls Hall of Fame Village as the ‘Disneyland of Football”

The candidate will work with the Pro Football Hall of Fame, IRG, construction vendors and suppliers, agencies and PR firms to execute and fulfill all the deliverables in the naming rights agreement.  This will include all tracking, delivery, execution, maintenance, media engagement to meet and exceed client expectations.

Must be an excellent communicator, have strong organizational skills and attention to detail, can work without supervision and meet deadlines, and have be proficient in Microsoft Office and CRM programs.

Candidate will report directly to the VP of Sponsorship for the Pro Football Hall of Fame and take direction, but his/her ability to relate to senior executives of IRG, agencies and Johnson Controls will demand a unique skill set for someone that is willing to work hard to make a difference.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Presents ideas and opportunities to help grow the business of Johnson Controls partnership by keeping current with goals, objectives and the competitive corporate landscape in the market;
  • Liaise with other departments on sponsored programs which include, but are not limited to marketing, Gold Jacket Relations, construction, Community Relations, Ticketing, etc.;
  • Contributes to any efforts, thoughts or actions used to boost overall revenue for the organization;
  • Monitors the competitive marketplace, including local and national sports and entertainment properties;
  • Schedules and assists with administrative responsibilities;
  • Assist in weekly reporting of partnership activity;  
  • Collaborates and partners with internal and external stakeholders  
  • Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

  • Must have the ability to gain and enhance the respect and trust of superiors, peers, subordinates, customers and the investment community. Most importantly, the ideal candidate will be ethical and have an unquestioned level of personal and professional integrity;
  • Must be results and bottom-line oriented yet sensitive towards people and values;
  • Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
  • Must have a strong sense of self-awareness and emotional intelligence;
  • Must be a flexible and reliable team player, both within own department and within company as a whole;
  • Must possess a strong ability to manage one’s own time and prioritize tasks
  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Candidate should have a minimum three to five years of experience in the following areas. 

  • Working with a national sports organization
  • Interaction with Fortune 200 companies
  • Demonstrated success in working in a team environment with the ability to interact and discern and implement the objectives of multiple stakeholders
  • Thorough understanding of the ‘world of sports business’ including a passion for the game of football
  • Vision and flexibility to work on a project that is in the initial phases of construction
  • Must reside or relocate to the Canton, Ohio area
  • Understanding and proficiency with marketing data analytics programs  

EDUCATION AND/OR EXPERIENCE

  • Minimum of a Bachelor’s degree required; preferably in sports marketing, sponsorship or management
  • 3-5 years of experience in either marketing, partnership marketing, sponsorship, corporate sales

SALARY/BENEFITS

  • Salary Commensurate with Experience
  • Healthcare/Medical/Dental
  • 401K


Note: This position was originally posted on the TeamWork Consulting employment site. To ensure that your application is considered for this position, please click here to apply for this job on the TeamWork Consulting employment site.

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Sales & Marketing: Client Relations/Customer Service
Luxury Suite Service Associate - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Senior Luxury Suite Service Manager. 

Job Summary and General Description

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years.  We are looking for a dedicated and passionate individual who will make a positive impact and assist in retaining this high level of customer service for our fans. 

The Luxury Suite Service Associate’s main focus is to provide world-class customer service, through relationship based selling skills, in order to increase suite owner's loyalty, customer satisfaction and retention rates.  The Associate will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Buccaneers most important fans.

Core Functions:

  • Successfully meet retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories
  • Assist with planning and coordination of Luxury Suite special events
  • Build relationships with Luxury Suite Members
  • Assist with new Luxury Suite Member welcome process
  • Execute all forms of member engagement including, but not limited to past due accounts, survey responses, event invitations and renewal likelihood
  • Manage daily inbound and outbound calls, e-mails, and in-person meetings in a fast and accurate manner
  • Correspond and resolve appropriately any customer issues
  • Perform customer service based duties for all Luxury Suite events at Raymond James Stadium including, but not limited to, Buccaneers & USF home football games, Outback Bowl, and Monster Jam
  • Work with Catering Company to review summary of orders on a per event basis
  • Coordinate the ticket fulfillment process for Buccaneers and other event tickets
  • Perform walk throughs at Raymond James Stadium to assess needs on the Suite Levels between events
  • Compile and distribute event manifests to our partners at Raymond James Stadium
  • Other duties/assignments as directed by the Sr. Manager of Luxury Suites

Skills & Abilities

  • A passion for building relationships with people and natural customer service instincts
  • A positive and resilient team centric attitude with a professional demeanor
  • Strong critical thinking, problem-solving, and conflict resolution skills
  • Excellent written and verbal communication skills
  • The ability to work long and flexible hours including evenings, weekends and holidays
  • The ability to work independently and demonstrate innovation and initiative
  • A strong work ethic and the ability to thrive in a deadline driven environment

Experience & Education

  • A Bachelor's Degree or commensurate work experience
  • Three to five years of customer service and/or retention experience

 

Technical Knowledge

  • Proficiency in MS Office programs (Word, Excel, and Outlook)
  • Experience using Archtics ticketing system and Salesforce CRM preferred

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environmental conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required
  • Job duties require employee to drive personal vehicle at times

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the Tampa Bay Area? Please respond YES or NO.
2. Would you describe yourself as someone who has natural customer service instincts and is passionate about building relationships? Please respond YES or NO.
3. Do you meet the minimum requirement of 3-5 years customer service and/or retention experience? Please respond YES or NO.
4. Do you feel confident in your ability using TicketMaster Archtics and SalesForce CRM? Please respond YES or NO.
5. What are your salary requirements?


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Sales & Marketing: Client Relations/Customer Service
Member Relations Associate - Tampa Bay Buccaneers (Tampa, FL)

This position reports to the Guest and Member Relations Manager. 

Job Summary and General Description

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years.  We are looking for a dedicated and passionate individual who will make a positive impact and assist in retaining this high level of customer service for our fans. 

The Guest and Member Relations Associate’s main focus is to provide world-class customer service, through relationship based selling skills, in order to increase Season Pass Member’s loyalty, customer satisfaction and retention rates.  The associate is directly responsible for all revenue goals associated with a defined base of existing season pass members, including renewals, referrals, add-ons and upgrades.   Moreover, the Associate will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.

Core Functions:

  • Provide world-class customer service, through relationship based selling skills, in order to increase Season Pass Member’s loyalty, customer satisfaction and retention rates.
  • Directly responsible for all revenue goals associated with a defined base of existing season pass members, including renewals, referrals, add-ons and upgrades.  
  • Develop excellent relationships with members and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.
  • Successfully meet quantitative retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories.
  • Manage a dedicated book of business, using outbound and inbound calls, e-mails, and in-person meetings in a fast and accurate manner on a daily basis.
  • Execute Member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood.
  • Process payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members.
  • Correspond and resolve appropriately any customer issues.
  • Perform customer service based duties for all home games, events, and special features.

Skills & Abilities

  • Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
  • A passion for building relationships with people and natural customer service instincts
  • A positive and resilient team centric attitude with a professional demeanor
  • Advanced time management, multi-tasking, and prioritization skills
  • Strong critical thinking, problem-solving, and conflict resolution skills
  • Excellent written and verbal communication skills

Experience & Education

  • A Bachelor's Degree or commensurate work experience
  • Three to five years of customer service and/or retention experience

 

Technical Knowledge

  • Proficiency in MS Office programs (Word, Excel, and Outlook)
  • Experience using Archtics ticketing system and Salesforce CRM preferred

 

Work Environment

The Company is a professional, fast paced, creative business environment.  Other environmental conditions:

  • Extended evening, weekend work hours sometimes required. Required to work all home and some away games.  May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work a significant part of daily activities.
  • Sitting, standing, working with hands for extended period s of time.
  • Rarely is lifting more than 20 pounds required.

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork.  Please ensure that your initial submission is complete.  Incomplete submissions may not be considered.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience using relationship based selling skills through face to face, phone and written channels? Please respond YES or NO.
2. Would you describe yourself as someone who has natural customer service instincts and is passionate about building relationships? Please respond YES or NO.
3. Do you meet the minimum requirement of 3-5 years customer service and/or retention experience? Please respond YES or NO.
4. Do you feel confident in your ability using TicketMaster Archtics and SalesForce CRM? Please respond YES or NO.
5. What are your salary requirements?


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Sales & Marketing: Client Relations/Customer Service
Part-Time Suite Service Assistant - Tennessee Titans (Nashville, TN)

PART-TIME SUITE SERVICE ASSISTANT

Tennessee Titans suites department is seeking a part-time suite service assistant.  The ideal candidate will have had customer service experience and will exude a positive attitude.  Candidates must maintain a high level of professionalism and have a strong work ethic.  This position is part-time and is limited to an average of 30 hours per week.

 

Responsibilities:

  • Provide excellent customer service to all Titans suite holders and their guests

  • Build upon existing and create new relationships with current suite holders

  • Document all customer communication with the CRM software system

  • Coordinate email communications to suite holders, utilizing email marketing tools

  • Schedule times with suite holders to deliver necessary items to their suite for use on event day(s)

  • Conduct routine checks on suites prior to events to ensure that they are properly maintained

  • Report any maintenance or other suite concerns to the Facilities Manager and Director of Suite Sales & Service

  • Assist with large mailings of sales materials and single game tickets

  • Assist in selling single game suites and help secure potential sublease opportunities

  • Work with department to assist in planning and implementation of suite holder appreciation events

  • Work all major events at Nissan Stadium

Requirements:

  • Strong customer service skills required

  • Excellent written and verbal communication skills

  • Experience using a CRM software system preferred

  • Ability to travel around the stadium on event days

  • Must have proficient computer skills and experience with MS Office

  • Must be able to work flexible hours, including evenings, weekends and holidays, as necessary

  • Middle Tennessee residents preferred, but not required.  Must be willing to relocate at own expense if not a local resident.

NO PHONE CALLS OR EMAILS, PLEASE.  Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from our organization.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe any customer service experience you may have.
2. Do you have experience using a CRM software system? If so, please detail your experience below.
3. Y/N: Are you a middle Tennessee resident, or if not, are you willing to relocate to the middle Tennessee area at your own expense?
4. Y/N: Are you willing to work some nights, weekends and holidays, as needed?
5. Y/N: Do you understand this is a part-time position, limited to an average of 30 hours per week?


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Sales & Marketing: Sponsorship Services/Activation
Senior Coordinator, Sponsorship Marketing & Activation - USA Football (Indianapolis, IN)

Senior Coordinator, Sponsorship Marketing & Activation

Summary:

The Senior Coordinator, Sponsorship Marketing & Activation serves the corporate partnerships/business development department and is responsible for activating sponsorship programs, managing marketing and digital media as part of sponsorship activations, servicing clients, and maintaining positive relationships with USA Football’s existing corporate partners. The right individual will lead sponsorship activation accounts and be the primary lead with their assigned USA Football sponsors.  In addition, this person will oversee USA Football's two major grant programs.

Duties and Responsibilities:

  • Serve as the main point of contact internally and externally for all assigned sponsorship accounts
  • Build and lead in-depth activation plans for sponsors and monitor execution of sponsor contracts
  • Work with USA Football’s marketing, digital, communication, social media and events departments to build out sponsorship programs and activations
  • Proactively develop programs and promotions to create added value for partners as well as assuring each partner sees a positive ROI
  • Develop recap reports for sponsors tracking the success of their partnership
  • Build case studies of successful sponsorships
  • Evaluate current sponsorship assets and activations for opportunities to better align with partner objectives and strategies
  • Actively participate in the sponsorship renewal process
  • Lead the marketing and implementation of USA Football’s grant programs (equipment grants and field building grants)
  • Track and record program data and analytics
  • Support Sr. Manager as required

Skills and Experience Required:

  • 2-5 years of experience in account or client services as it relates to sponsorship marketing and activation
  • Knowledge of the current sponsorship landscape including sponsorship sales and activation methods and trends is necessary
  • Ability to work proactively and independently while leading programs and relationships
  • Organization skills including ability to handle high volume of detail-oriented work
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office products, especially PowerPoint
  • Experience with digital media or social media is preferred

Education: Bachelor’s degree is required.  Preferred area of studies include Marketing and Sports Management/Administration

Notes

  • This is a full-time position located in Indianapolis, IN
  • Employees receive full benefits and paid time off
  • All employees must pass a background screening and provide professional references

About USA Football: USA Football designs and delivers premier educational, developmental and competitive programs to advance and grow the sport. As the sport’s national governing body, member of the U.S. Olympic Committee and organizer of the U.S. National Team for international competition, USA Football partners with leaders in medicine, child advocacy and athletics to support positive football experiences for youth, high school and other amateur players.

Please, no phone calls regarding this posting.
Phone calls cannot be returned. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. What attracted you to USA Football?
2. What do you consider is your greatest strength that would position you as a lead candidate for this position?
3. What is your perfect work environment?
4. What is your available start date?


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Sales & Marketing: Ticket Sales
Premium Seating Club Marketing Manager - Washington Redskins (Landover, MD)

The Washington Redskins are seeking an experienced Marketing professional to join our Premium and Reserved Seating Team as Marketing Manager.

This individual will be responsible for driving the growth of our season ticket wait list and in our Premium and Reserved seating product lines while achieving overall financial targets, by:

·         Developing strategy for direct marketing campaigns.

·         Owning campaign reporting and analysis.

·         Working with internal stakeholders to execute all campaigns in timely manner.

·         Writing copy that engages fans and effectively drives both retention and new sales.

  • Building and "productizing" the premium and reserved seating experience.
  • Creating all sales collateral.
  • Maintaining departmental budgets.

Qualifications must include: 3-5 Years marketing/sales experience. MBA degree is preferred. Direct marketing experience from either and ad agency or on the client side. Experience with B to C marketing (prefer more marketing than sales). Strong knowledge of Adobe Photo Shop and all Microsoft Office tools is necessary. Comfort in working with data and leveraging that data to develop campaign strategy. Must be organized and innovative. Strong interpersonal and communication skills – both written and verbal – are necessary.

We offer a competitive salary and an excellent benefits package. If you are interested in becoming a part of this dynamic, fast paced organization AND you meet the requirements listed above, please apply online. NO PHONE CALLS PLEASE. The Washington Redskins are an Equal Opportunity Employer.


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Sales & Marketing: Ticket Operations
Ticket Office, Game Day - Washington Redskins (Landover, MD)

This position will support and assist the Ticket Office with the game day ticket office operations. Candidate should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

Essential Duties and Responsibilities:

Candidate will assist with customer service items, guest relocations, ticket sales, will call distribution and more. Additional projects and assignments may be added.

Qualification Requirements: 

* Strong customer service skills

* Ability to work under pressure

* Ability to multi-task

* Experience handling and balancing cash

Qualifications and Requirements:

  • Possess excellent customer service skills 
  • Ability to work well under pressure
  • Ability to multi-task
  • Work quickly and accurately under pressure 
  • Handle problems and customers in an efficient and courteous manner 
  • Possess strong verbal and organizational skills 
  • Be able to work a flexible schedule, including nights, weekends, and holidays 
  • High School diploma required; Bachelor’s degree preferred 


This is a full-time position reporting to the Director, Ticket Operations. 


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Sales & Marketing: Ticket Sales
Account Executive (Part-Time) - Washington Redskins (Landover, MD)

The Washington Redskins are seeking a highly motivated, energetic sales professional to join the team as an Account Executive.

The Washington Redskins are a military-friendly organization actively recruiting veterans and spouses.

Principal Job Functions:

  • Sell season ticket memberships
  • Provide world-class customer service to current season ticket holders
  • Maintain detailed records of all correspondence
  • Perform other duties as assigned

Job Requirements:

  • Bachelor’s degree or equivalent military experience preferred
  • Demonstrated proficiency in Microsoft Word and Excel
  • Above average telephone and communication skills required
  • Excellent time management and organizational skills required
  • Prior ticket selling experience desired
  • Experience with Archtics or CRM system a plus
  • Ability to work game days, special events and weekends if necessary

The Washington Redskins offer a competitive salary and an excellent benefits package. If you wish to become a part of this exciting, fast paced organization AND you meet the requirements listed above, please reply with a resume, cover letter and salary requirements.


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