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Current available jobs in Retail/Food & Beverage:




Retail/Food & Beverage: Food/Beverage Management
Director of Operations - CenturyLink Field (Seattle, WA)

Position Concept: Responsible for overseeing and directing an efficient and profitable quick service operation, vending operation, and distribution operation at CenturyLink Field, Event Center, and WaMu Theater. Provide leadership to execute world class food and beverage experiences that exceed guest expectations.

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

  • Maintain a strong working relationship with the client and customers by ensuring efficient, quality service and products. 

  • Oversee management personnel including developing, promoting, corrective counseling, mentoring, evaluating performance, and provide positive feedback to improve overall performance. 

  • Assist in menu development, product costing, and product sourcing.

  • Oversee and lead Distribution operation and personnel.

  • Oversee recommendation and establishment of prices and portions for products and services within approved profit plan guidelines.

  • Communicate with direct reports to ensure efforts are aligned with organization financial target and objectives.

  • Oversee and coordinate all sub-contract agreement and operations.

  • Provide for oversight day-to-day event supervisions; coordinate plans, programs and events; conduct post-event operational reviews with direct reports.

  • Ensure compliance with all health, safety, and other regulatory boards.

  • Ensure proper hiring, promoting and termination of food service management and employees; provide instruction on company policies and procedures to management and ensure proper follow-through.

  • Provide and administer policies an effective system for cash, inventory, payroll and yield control.

  • Assist in development of training programs for all necessary job classifications

  • Ensure proper repair and maintenance of food service equipment; initiate capital budget to replace, remodel equipment and facilities.

  • Maintain proper implementation of sanitation procedures and high sanitation standards.

Our Expectations: Qualified associates must have:

  •  Minimum of 5 years management experience in a multi-department concessions or restaurant environment, preferably in a sports or entertainment venue of significant size and scope.

  •  Experience managing a department of 350+ associates. 

  • Retail management experience strongly preferred. 

  • Candidate must have a familiarity with standard food and beverage equipment, inventory, cost control, and purchasing; and the ability to analyze data and create action plans based on the needs of the company. 

  • Excellent communication and organizations skills required. 

  • Must have familiarity with Food & Beverage POS, preferably Bypass.


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Retail/Food & Beverage: Food/Beverage Management
Director of Premium Services - CenturyLink Field (Seattle, WA)

Position Concept: Responsible for overseeing and directing suites department, catering department, and club level operations at CenturyLink Field, CenturyLink Field Event Center, and WaMu Theater. Provide leadership to execute world class food and beverage experiences that exceed guest expectations.

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

  • Assist in development of sales and marketing plan for suites, club, and catering operations.
  • Oversee development of catering and suite menus.
  • Communicate and disseminate critical event information to department heads and staff members through daily/weekly meetings.
  • Oversee operation of catering events and restaurant operations.
  • Participate in planning and execution of all premium related events.
  • Continuously strategize, develop and implement best practices including  and menu concepts, portion size and pricing to support high quality food service and exceptional service.
  • Continually monitor all aspects and area of operation to ensure optimal quality and service.
  • Ensure staffing levels are appropriate for all events by using projected attendance figures, historical data, and other staffing measurement techniques.
  • Drive consistency and quality through maintaining visible presence throughout the operation and through conducting continuous walk-thrus.
  • Coordinate cross functional/cross departmental collaboration for purposes of maximizing resources, fostering team relations and leveraging best practices.
  • Implement and enforce sanitary practices for food handling, general cleanliness, and maintenance of all food and beverage operations.

  • Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines. 
  • Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
  • Ability to work irregular hours according to the event schedule to include weekends, evenings and holidays.
  • Communicate with direct reports to ensure efforts are aligned with unit and organizational financial objectives.

  • Establish and oversee standard operating procedures for all departments and direct reports.

  • Build and maintain positive, sustainable relationships with clients, purveyors, and other external partnerships.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree with minimum of 7 years management experience in food service and/or equivalent management experience in stadium/arena/convention center with food service oversight responsibility.

  • Proven record of meeting and exceeding revenue goals and creating revenue growth year to year in a food and beverage operation.

  • Comprehensive understanding of regulatory agency (health, liquor control, etc) standards and requirements as well as industry best practices.

  • Demonstrated experience managing a high volume food service operation in a large public assembly facility, preferably an arena or stadium.

  • Prefer experience in operating and managing non-sports event activity such as corporate meetings, social events, etc.

  • Knowledge of POS systems required, preferably Bypass

  • Strong customer service focus and orientation.  Proven record of raising professionalism and service standards. 

  • Excellent communication and interpersonal skills and organizational ability.
  • Ability to perform effectively under significant pressure in a fast paced operation.
  • Exemplary management skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute appropriate solutions.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.

REQUIRED EDUCATION

  • Bachelor’s degree in hospitality, business or a related field.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May at times be exposed to varied weather conditions.

While performing the duties of this job the employee is regularly required to use hands and fingers. The employee is frequently required to reach with hands and arms.  The employee is required to stand, sit, stoop, kneel, crouch or crawl. The employee is frequently required to lift 25 pounds. This job requires many hours of standing and walking during events and on game day. The visual requirements include: the ability to adjust focus, peripheral vision, and close vision.  Requirements may vary depending on position.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some travel will be required as well as working on weekends and evenings.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.


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Retail/Food & Beverage: Chef/Cook
Executive Sous Chef - CenturyLink Field (Seattle, WA)

Position Concept: Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas and all support areas as applicable.

Essential responsibilities

• Provides direction for all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Demonstrate new cooking techniques and equipment to staff.

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

 

 

Education and Experience

• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.

 

Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

• Manages employee progressive discipline procedures for areas of responsibility.

• Ensures disciplinary procedures and documentation are completed

 


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Retail/Food & Beverage: Apparel
Part-Time Retail Sales Associate - Dallas Cowboys - The Star (Frisco, TX)

The Part Time Retail Sales Associate is responsible for driving merchandise sales in the store.  The Part Time Retail Sales Associate provides excellent customer service and looks for creative ways to engage customers.  The Part Time Retail Sales Associate reports to the Store Manager.

Job Duties:

  • Greet customers and ascertain the customer’s needs
  • Drive sales by recommending, selecting, and locating merchandise based on customer needs
  • Compute sales prices, total purchases and receive and process cash or credit payments
  • Place special orders and/or make necessary inquiries to find desired items
  • Maintain knowledge of current and upcoming merchandise, sales and promotions, policies regarding payment and exchanges, and security practices
  • Promote True Blue Fan Club to each customer
  • Assist in regularly scheduled store inventories
  • Perform other functions and activities as directed by the Pro Shop Manager.
  • Process freight, make store floor moves, hang and fold merchandise and other merchandise stocking and presentation tasks

Qualifications:

  • High School Diploma or GED required
  • Previous experience in a retail setting preferred
  • Able to stand for extended periods (3 hours or longer)
  • Able to communicate information effectively
  • Able to influence others to buy merchandise or to otherwise change their mind or actions
  • Able to troubleshoot/problem solve and remain calm in difficult situations
  • Able to work with honesty and integrity in all decisions and actions
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to work flexible hours, including nights and weekends

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Retail/Food & Beverage: Warehouse Operations
Part-Time Seasonal Warehouse Associate - Inventory control - Dallas Cowboys Football Club - Merchandising (Dallas, TX)

The Part Time Seasonal Warehouse Associate is responsible for providing excellent service to internal and external customers within Inventory and Quality Control.  The Part Time Seasonal Warehouse Associate is responsible for adhering to pre-determined working schedules.

Job Duties:

 -          Perform daily cycle counts throughout the Merchandising Warehouses.

-          Perform regular, accurate and crucial measurements of current and incoming product.

-          Ensure quality of all products, determining damages, etc.

-          Perform quality checks on fulfilled orders leaving the shipping dock.

-          Communication role with management regarding damaged goods, system processes data entry such as carton dimensions, weights, and units per box.

-          Knowledge of an RF system.

-          Fork Lift Experience is a plus.

-          Perform other functions and activities as directed by the Inventory/Quality Control Manager.

Requirements:

- High School Diploma or General Education Degree or previous experience in a warehouse environment required
- Able to stand and walk for extended periods
- Able to occasionally climb, balance, stoop, kneel, crouch or crawl
- Able to use arm, hand and fingers to handle, feel and/or reach
- Able to talk, to hear and to see
- Able to lift and/or move up to 50 pounds with assistance
- Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
- Able to work well within a team environment, offering assistance and support to team members whenever necessary
- Able to communicate effectively; including the ability to receive and deliver detailed instruction
- Reliable and dependable
- Reside in the DFW area/The DCM Merchandising Facility is Located Near the DFW Airport


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Retail/Food & Beverage: Warehouse Operations
Data Entry Routing Clerk - Part Time - Dallas Cowboys Merchandising (Dallas, TX)

The Data Entry Routing Clerk assists the Routing Coordinator in routing all outbound shipments from the DCM warehouse direct to all wholesale customers, along with other daily tasks.  The position interacts directly with the Shipping and Compliance managers.

Job Duties:

-          Route all compliance sales orders/PO’s on the customers TMS web-site, follow up and secure routing instructions and document control numbers       

-          Schedule and set up shipping appointments for National Account customers. 

-          Freight Documentation – Prepare all necessary documents daily prior to carrier arrival.

-          Prepare order documents to pull and build ship loads with wave numbers, pallet counts and staging locations.    

-          Follow daily route schedule to local Pro Shops, Fans United, DFW Airport, AT&T Stadium and UPS Ground for out of town locations.

-          Vendor Chargeback’s –Stay current with National Account routing requirements. Recommend changes based on current routing requirements.

-          Special Requests & Follow Up – Assist in order processing, follow up on in-transit shipments and obtain freight quotes on special projects. 

Qualifications:

-          College degree preferred.

-         1-3 years previous administrative and warehouse experience.

-          Proficient in Microsoft Office.

-          Able to simultaneously manage a very high level of detail across multiple projects.

-          Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.

-          Able to work well within a team environment, offering assistance and support to team members whenever necessary.

-          Able to work Monday – Friday 3:00pm – 12:00am with flexibility for irregular hours.


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Retail/Food & Beverage: Warehouse Management/Staff
Shipping Manager - Dallas Cowboys Merchandising (Dallas, TX)

The Shipping Manager leads and directs a team of shipment closers, drivers and the routing department. They are responsible for the overall shipments of all Cowboys/Eighty-One Eighty/289c product within the facility along with specified integrity standards set by Dallas Cowboys Merchandising, LLC. This position reports directly to the Assistant Operations Manager.

Job Duties: 

 -          Manage all wholesale and retail/ecomm shipments.

-          Ensure accurate product is being shipped to proper customer(s).

-          Perform quality checks on orders being shipped out.

-          Responsible for end of day procedures (confirming/closing shipping loads).

-          Schedule deliveries for pick up/drop off through various carriers.

-          Maintain weekly shipping schedule to ensure prompt/on-time delivery of goods to all retailers.

-          Assist in directing/designing/implementing staffing processes for hiring seasonal/part time employees.

-          Drive a performance based environment, metric driven by utilizing/analyzing real time data.

-          Drive continuous improvement by training to ensure standards of excellence.

-          Communication role with management regarding daily shipments and recap.

-          Investigate and trouble shoot problem shipments driving process improvements.

-          Understanding of conveyor belt and line to assist as needed.

-          Liaison between picking, compliance, and replenishment areas of the warehouse

-          Manage staff, proper on-boarding/training of daily responsibilities and maintain weekly hours.

-          Maintain inventory on all packing materials and UPS labels, order as needed.

-          Perform other functions and activities as directed by the Assistant Operations Manager.

Requirements:

 -          College degree or experience preferred.

-          2- 5 years operations/distribution warehouse experience.

-          Proficient in Microsoft Office.

-          Able to simultaneously manage a very high level of detail across multiple projects.

-          Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.

-          Able to work well within a team environment, offering assistance and support to team members whenever necessary.

-          Able to work Monday - Friday 7:00am – 4:00pm with flexibility for irregular hours and occasional overtime.


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Retail/Food & Beverage: Warehouse Operations
Experienced Press Operator - Dallas Cowboys Merchandising (Dallas, TX)

The Dallas Cowboys are looking for experienced Screen Press Operators. The Press Operator is responsible for the general operation and maintenance of press machine.  The Press Operator responds to work orders, sets up, operates, troubleshoots press, and provides quality control on all projects. This role reports to the Production Manager.

Job Duties: 

  • Respond to work/production orders given by the Production Manager
  • Setup and perform strike-off, with approval from Production Manager, to ensure accuracy
  • Inspect and examine printed products for print clarity, color accuracy, conformance to specifications, and external defects for quality control
  • Cleaning and miscellaneous housekeeping duties
  • Assist with troubleshooting when necessary
  • Perform other functions and activities as directed by the Production Manager.

Qualifications:

  • Experience with screen printing required
  • High School diploma
  • Fluent English required, bilingual preferred
  • Strong attention to detail and quality oriented
  • Mechanical skills required
  • Computer skills preferred
  • Excellent interpersonal and ability to communicate effectively
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to stand for long periods of time
  • Able to work flexible hours, including nights or weekends, minimum of 6 days
  • Knowledge of M&R equipment and Tri-Loc experience a plus

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Retail/Food & Beverage: Apparel
Lead - Retail Sales Associate - Dallas Cowboys Merchandising - Fans United Store/Southlake (Southlake, TX)

The Lead Retail Sales Associate is responsible for directing all activities required to achieve store goals, including sales objectives, customer service, mentoring and retention of sales staff, loss prevention, and merchandise sales in the store. The Lead Retail Sales Associate assists the Store Manager in Operations and executing development and business plans. The Lead Retail Sales Associate position is focused on storewide communications, training, and supports store/retail associates.  The Lead Retail Sales Associate reports to the Store Manager.

Job Duties:

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts and/or performing services for customers
  • Hire, train, and evaluate employees, promoting or terminating when appropriate
  • Examine merchandise to ensure that it is correctly priced and displayed; train employees on pricing and merchandising
  • Functions as a role-model to ensure clients remain a top-priority
  • Perform all duties of the Retail Sales Associate
  • Perform other functions and activities as directed by the Manager
  • Generate sales by recommending, selecting, and locating merchandise based on customer needs
  • Perform regularly scheduled store inventories

Qualifications:

  • High School Diploma or GED required
  • 1 – 3 years of retail clothing experience required
  • 1 – 2 years of retail supervisory experience preferred
  • Able to stand for extended periods (3 hours or longer)
  • Able to communicate information effectively and use analytical skills to make decisions
  • Able to troubleshoot/problem solve and remain calm in difficult situations
  • Able to work with honesty and integrity in all decisions and actions
  • Able to lead by example and encourage others  to follow
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to work flexible hours, including nights and weekends

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