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Current available jobs in Information Systems/Technical:




Information Systems/Technical: Technical Support/Help Desk
IT Intern - Cleveland Browns (Berea, OH)

Summary Description:

The Information Technology Intern is responsible for assisting the IT department with the organizations technical support tickets. This position will perform end-user support, new hardware deployment, and hardware/software troubleshooting. This is a yearlong 40 hours a week position.

Major Duties and Responsibilities:    

  • Responding to and handling the organizations help desk calls to completion
  • Following up on open help desk calls and verify their completion
  • Hardware deployment
  • Backing up and re-imaging
  • Unlocking user accounts and resetting passwords
  • Assisting with the support of hardware and software issues as they arise
  • Add/Change cell phones and plans for company employees
  • Printer troubleshooting and supply management
  • Other duties as assigned

Knowledge and Required Skills:

  • Experience working with Microsoft Office 2013 and 2016
  • Technical experience supporting Microsoft Windows 7/10 and Apple OSX
  • Ability to troubleshoot printer problems
  • Basic knowledge of PC Hardware and troubleshooting hardware failures
  • Experience using AD
  • Be able to lift at least 25 pounds
  • Be detail oriented and have good communication skills
  • Have good documentation skills and the ability to create documentation when needed
  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi.

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Information Systems/Technical: Technical Support/Help Desk
Part-Time IT Service Desk - Kansas City Chiefs (Kansas City, MO)

The Kansas City Chiefs Information Technology department is seeking a part-time employee to assist with general help desk activities. This position is typically year-round with an anticipated four-day work week. We have some flexibility regarding the weekly schedule and will take into account the academic demands of a student. Due to the fact that we are a twelve-month operation with no off-season‚ year-round residency in the Kansas City metropolitan area is required.

Transportation will be the applicant′s responsibility. The position will be based out of the Kansas City Chiefs Training Facility with some work performed off-site at our sister company, Hunt Midwest Enterprises. The position also requires up to a week of travel in July/August for training camp in St. Joseph‚ MO. Pay starts at a rate of $15.00 an hour. Any overtime hours (those hours worked in a week that exceed 40 hours) will be paid at a rate 1½ times the base hourly rate. All supplies‚ equipment, and travel expenses are provided‚ covered, or reimbursed.

Please note that there is potential (though not guaranteed) for this position to turn into full-time employment. This would depend on the performance of the candidate and the future needs of the department.

 

 

ESSENTIAL ACCOUNTABILITIES:

1.      Monitor our Service Desk application for any and all incoming requests from our football and administrative staff

2.      Provide technical support and training to end users as-needed

3.      Assist with installation‚ relocation‚ troubleshooting, repairs and upgrades of new and existing equipment (laptops, desktops, cell phones, tablets, copiers, printers, etc.)

4.      Install and upgrade desktop operating system and application software (Microsoft Windows, Microsoft Office Suite, Adobe Acrobat, etc.)

5.      Perform backups‚ conduct audits‚ and rotate tape generations‚ both on and off-site

6.      Monitor inventory levels of supplies (toners, cables, adapters, etc.)

             

COMPETENCIES

1.      Customer Service – Exhibits patience, calm, and professionalism in dealing with end users at all times.

2.      Communication Skills – Able to speak and write clearly and effectively.

3.      Analytical Skills – Able to synthesize information to develop solutions that are effective and timely.

4.      Technical Skills – Able to work with numerous types of hardware and software; strives to continuously build knowledge and skills; shares knowledge with others to build competency.

 

PHYSICAL REQUIREMENTS:

1.      Occasional lifting of laptops, desktops, printers, and other equipment.

2.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

·         High School Diploma or equivalent

·         Applicant would preferably have (or be seeking to complete) a degree in Information Technology

·         Customer service and communication skills are imperative.

·         Should have strong analytical skills as pertains to troubleshooting and problem resolution.

·         Must be able to communicate clearly and concisely.

            


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Information Systems/Technical: Technical Support/Help Desk
Part-Time IT Service Desk - Kansas City Chiefs (Kansas City, MO)

The Kansas City Chiefs Information Technology department is seeking a part-time employee to assist with general help desk activities. This position is typically year-round with an anticipated four-day work week. We have some flexibility regarding the weekly schedule and will take into account the academic demands of a student. Due to the fact that we are a twelve-month operation with no off-season‚ year-round residency in the Kansas City metropolitan area is required.

Transportation will be the applicant′s responsibility. The position will be based out of the Kansas City Chiefs Training Facility with some work performed off-site at our sister company, Hunt Midwest Enterprises. The position also requires up to a week of travel in July/August for training camp in St. Joseph‚ MO. Pay starts at a rate of $15.00 an hour. Any overtime hours (those hours worked in a week that exceed 40 hours) will be paid at a rate 1½ times the base hourly rate. All supplies‚ equipment, and travel expenses are provided‚ covered, or reimbursed.

Please note that there is potential (though not guaranteed) for this position to turn into full-time employment. This would depend on the performance of the candidate and the future needs of the department.

 

 

ESSENTIAL ACCOUNTABILITIES:

1.      Monitor our Service Desk application for any and all incoming requests from our football and administrative staff

2.      Provide technical support and training to end users as-needed

3.      Assist with installation‚ relocation‚ troubleshooting, repairs and upgrades of new and existing equipment (laptops, desktops, cell phones, tablets, copiers, printers, etc.)

4.      Install and upgrade desktop operating system and application software (Microsoft Windows, Microsoft Office Suite, Adobe Acrobat, etc.)

5.      Perform backups‚ conduct audits‚ and rotate tape generations‚ both on and off-site

6.      Monitor inventory levels of supplies (toners, cables, adapters, etc.)

             

COMPETENCIES

1.      Customer Service – Exhibits patience, calm, and professionalism in dealing with end users at all times.

2.      Communication Skills – Able to speak and write clearly and effectively.

3.      Analytical Skills – Able to synthesize information to develop solutions that are effective and timely.

4.      Technical Skills – Able to work with numerous types of hardware and software; strives to continuously build knowledge and skills; shares knowledge with others to build competency.

 

PHYSICAL REQUIREMENTS:

1.      Occasional lifting of laptops, desktops, printers, and other equipment.

2.      Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

·         High School Diploma or equivalent

·         Applicant would preferably have (or be seeking to complete) a degree in Information Technology

·         Customer service and communication skills are imperative.

·         Should have strong analytical skills as pertains to troubleshooting and problem resolution.

·         Must be able to communicate clearly and concisely.

            


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

Go back job listings


Information Systems/Technical: IT Database Management/Services
CRM Coordinator - Miami Dolphins (Miami Gardens, FL)

Primary Responsibilities:

  • Coordinate daily database maintenance and administration for the Microsoft Customer Relationship Management (CRM) database and software
  • Execute CRM and ticket software training programs for employees by identifying areas of improvement and creating training topics such as CRM workshops and best practice sessions
  • Manage lead distribution to all sales and service employees and consistently track each lead and sales campaign
  • Coordinate the lead upload process to the CRM system for all manually created leads
  • Create views, dashboards, and system queries to tailor the use of the CRM system for sales and service employees
  • Manage system use by all employees, identifying and correcting any improper use
  • Utilize CRM tool to regularly scrub Archtics Ticketing database and ensure accuracy and consistency of data
  • Monitor automated CRM processes such as activity creation for new phone calls, birthday/anniversary contacts, and automated emails for new sales
  • Create and import customer contact lists from Microsoft Dynamics to generate automated sales and service marketing campaigns
  • Support the CRM team to improve data hygiene, user management, data imports/exports, and other day-to-day CRM database related matters
  • Generate requested sales and service related reports, including daily sales activity reports
  • Assist in analyzing the customer database to identify profiles and purchasing trends of customers in order to provide better leads
  • Look for new ways to improve sales and service efficiencies through the use of CRM functionality
  • Represent the Dolphins in a positive and professional manner at all times
  • Perform other duties as assigned

Qualifications:

  • Bachelor’s Degree required
  • Three or more years of experience with Microsoft Dynamics or similar CRM product
  • Excellent verbal and written communication skills
  • High proficiency with Microsoft Excel and other Microsoft Office products
  • Experience with Eloqua marketing automation software preferred
  • Strong collaboration, time management, and organizational skills
  • Proven ability to multi-task and manage projects on strict deadlines
  • Ability to work flexible hours including evenings, weekends, and holidays

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