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Current available jobs in Information Systems/Technical:




Information Systems/Technical: Technical Support/Help Desk
Help Desk Administrator - Dallas Cowboys Football Club-AT&T Stadium (Arlington, TX)

Job Summary: This position will serve as administrative lead for resolving technical support issues. Primary responsibility will be to ensure that all support issues are logged while providing consistent communication and high-caliber customer service throughout the resolution process.

Essential Duties and Responsibilities:

·         Assist the Information Technology department in maintaining timely, professional and courteous technical support by managing communication with our customers and technical support staff

·         Answer all calls and emails to the Help Desk and provide updates throughout the resolution process

·         Prioritize and assign service calls based on availability and skills of technical staff

·         Maintain all tickets in ServiceNow, ensuring accurate and timely information

·         Follow up on all incidents and requests to verify satisfaction with resolution process

·         Work with Information Technology staff to establish and maintain the processes necessary to improve operations and technical support

·         Create and maintain reports related to technical support to gain efficiencies, reduce resolution time and identify training opportunities

JOB REQUIREMENTS::

·         Bachelor's degree in IT or related field

·         Experience with ServiceNow support management system preferred

·         Minimum two years of experience in similar role

·         ITIL certification preferred

·         Strong planning and organizational skills

·         Critical thinking and problem-solving skills

·         Excellent time management skills with ability to use independent judgment effectively

·         Excellent customer service attitude (internal and external)

·         Excellent communication (written, oral and interpersonal) skills

·         Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results

·         Participate in event and after-hours support as needed

·         Other duties as assigned


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Information Systems/Technical: Technical Support/Help Desk
Technical Support Analyst - Jacksonville Jaguars (Jacksonville, FL)

Summary

The Jaguars Information Technology team is looking for a technical support analyst to help provide first level support for all information technology products and services.

Job Duties

  • Typical desktop support, including computer hardware/software installations and repair & maintenance of computer systems, desktops, and peripherals.

  • Maintenance and monitoring of end-user work stations and printers. 

  • Educate users on basic functionality of software and hardware.

  • Investigate user problems and identify their source; determine possible solutions; test and implement solutions.

  • Install, configure and maintain workstations, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related-equipment.

  • Perform and/or oversee software and application installation and upgrades.

  • First level network troubleshooting and support such as verification of network connectivity and the patching/termination of cables.

  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  • Provide computer orientation to new and existing company staff.

  • Respond to requests for technical assistance in person, by phone or email.

  • Manage of Active Directory user & computer accounts and group policies.

  • Maintain and update computer hardware and software inventories on a regular basis.

Preferred Skills

  • Proficient in Microsoft Windows, Office, Exchange, Active Directory, IOS, OSX            

  • Proficient in Automated system deployments tools such as WDS and Ghost.

  • Possesses basic network troubleshooting skills.

  • Ability to communicate technical information to nontechnical personnel.

  • Ability to install, configure and maintain computers, networks and related hardware and software.

  • Knowledge of computer and/or network security systems, applications, procedures and techniques.

  • Ability to identify and resolve computer system malfunctions and operations problems.

  • Skill in organizing resources and establishing priorities.

  • Excellent verbal and written communication skills.

  • Ability to learn and support new systems and applications.

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience working on a Helpdesk or in support of computer systems?
2. Yes/No Do you have experience supporting Microsoft Windows 7/8?
3. Yes/No Do you have experience with disk imaging software and deploying images?
4. Yes/No Do you have experience configuring basic networking?
5. Yes/No Do you have experience with network cabling such as terminating Cat5/6 cables and testing connectivity?
6. Yes/ No Do you have experience supporting Mac operating systems?
7. Yes/No Do you have experience supporting and configuring Apple IOS or any flavor of Android?
8. Yes/No Do you have experience supporting printers?


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Information Systems/Technical: IT Database Management/Services
Senior Director, Information Technology - MetLife Stadium (East Rutherford, NJ)

MetLife Stadium (New Meadowlands Stadium Company, LLC) is seeking a Senior Director, Information Technology. This is an exempt position reporting to the Senior Vice President and General Counsel.


 



Summary: 

  • Provide on-going analysis and planning of company information technology, partnering with the management team to align company with strategic direction
  • Build IT processes and procedures to support business needs
  • Analyze information systems requirements in order to devise and implement systems that will provide the proper capabilities required for normal operations, Stadium events, projected workloads, designs and plans, layout and installation of new systems, or modification of existing systems
  • Manage, direct and develop the Information Technology Department:  Network Administrator, Application Services, Network Analyst, Help Desk Support technicians and CTCI technicians
  • Provide technology perspective on new and ongoing initiatives
  • Direct implementation and execution of new and/or upgraded information systems via well-defined plans including procedures, deadlines and accountability
  • Stays abreast of trends and regulations to ensure effectiveness and compliance
  • Responsible and accountable for all computer, network, communications and telecommunications systems and infrastructure of NMSCO 
  • Responsibilities include deep familiarity with all vendor contracts, vendor relations and management of all vendors; providing technical and managerial leadership in day-to-day operations, planning, implementation, coordination, project management, personnel management, and budgeting including close coordination with the New York Jets and New York Giants IT departments
  • Possess and apply knowledge of information and data security requirements and implementation of systems and processes to secure company networks and data
  • This position requires interaction and coordination with all users of the stadium as well as the National Football League (“NFL”), teams, major networks, event promoters, event personnel, and broadcast/show production personnel
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed

 Supervisory Responsibilities:  

  • This position manages all employees of the department and is responsible for the performance, management, hiring and ongoing training of employees within the department including planning, assigning and directing work, performance appraisals, recognition and disciplining when necessary.  Must address complaints and resolve problems in a fair and timely manner
  • Responsible for the overall direction, coordination and evaluation of these units

Essential Duties and Responsibilities:

  • Provide overall leadership for the planning, execution, and delivery of IT infrastructure services.
  • Ensure timely and quality delivery of technical support to all users of the NMSCO IT systems. 
  • Ensure the usability and availability of key IT infrastructure and systems for the operation of NMSCO’s business, and for the use and enjoyment of fans and guests at MetLife Stadium.
  • Cultivate and maintain strong relationships with the NFL, teams, event promoters, vendors and business partners.
  • Work collaboratively with other departments within NMSCO and the teams.
  • Acquire, retain, and develop a high performing team of IT professionals with deep, hands-on technical skills and with redundancy to avoid technical issues when individual personnel are not available.
  • Serve as escalation point to others in the NMSCO IT department for complex technical, operational, and/or process issues.
  • Serve as the NMSCO information security officer responsible for protection of systems and data and compliance with regulations, internal and external policies, practices and requirements.
  • Develop and execute detailed infrastructure project plans.
  • Provide management reporting related to projects, service levels, and support activities.
  • Develop and maintain department policies and procedures and ensure adherence.
  • Develop IT infrastructure standards, governance policies and technical system documentation. 
  • Manage vendor and third-party service provider relationships.
  • Manage risks by anticipating issues and providing immediate resolution or escalation.  
  • Maintain current technical knowledge and introduce new technologies to benefit NMSCO business. 
  • Develop NMSCO IT Department budgets, and work with NMSCO and teams’ financial personnel to operate within budgets and forecasted expenditures.
  • Implement best practices and utilize metrics to continuously improve process/performance.
  • Knowledge of IT contracts with the ability to work with counsel for NMSCO and the teams in connection with procurement and contract compliance.

 Leadership Competencies:

  • Possess exceptional leadership skills with the ability to successfully lead project teams, provide support to staff, and delegate appropriately
  • Strong sense of urgency and ability to enlist same in staff members in meeting constant deadlines
  • Able to instill confidence and engage customers at all levels of the organization
  • Strong interpersonal and communications skills
  • Excellent analytical, problem solving, risk analysis and negotiation skills
  • Fosters an inclusive work environment by establishing and maintaining effective working relationships with coworkers, managers and customers

Education and/or Experience:

  • College degree in information systems related field; advanced degree preferred
  • Minimum of 5-10 Years in a Leadership role
  • Technical experience across a wide variety of technologies
  • Proficiency with process and project management methodologies and tools
  • Experience with vendor contracts and management

Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions of this job.

New Meadowlands Stadium Company, LLC is an equal opportunity employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have 5-10 years in an IT leadership role?
2. Do you possess a college degree from a university in a related field, with advance degree?
3. Do you have experience in a wide variety of technologies?
4. Are you versed in vendor contracts?
5. Are you able to work days, nights, weekends, and holidays as dictated by the unique Stadium schedule?
6. Do you have any IT Technical Certifications. And if so, what are they?


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