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Information Systems/Technical: Technical Support/Help Desk
Football Systems Support Technician - Detroit Lions (Allen Park, MI)

The Detroit Lions and Ford Field Management currently have an opening for a Football Systems Support Technician.  This position will provide first level support to internal and external Football Operations staff. Support can include system support, user support, testing, and/or documentation.

This full-time position includes a full benefits package as well as wonderful perks!  This position is based in the Detroit Lions Training Facility in Allen Park, MI. but may require travel to Ford Field.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Complete unit testing and documentation for in-house applications.

  • Create documentation for end users on applications and processes.

  • Support video system hardware utilized by coaching and personnel departments.

  • Manage of Active Directory user & computer accounts and group policies.

  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  • Educate users on basic functionality of software and hardware.

  • Investigate user problems and identify their source; determine possible solutions; test and implement solutions.

  • Provide computer orientation to new and existing company staff.

  • Traditional desktop support, including computer hardware/software installations and repair & maintenance of computer systems, desktops, and peripherals.

  • Respond to requests for technical assistance in person, by phone or email.

  • Maintain and update computer hardware and software inventories on a regular basis.

  • Other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS:

  • Minimum of a 2 year degree, 2 years of completed studies towards a B.S. degree in relevant field.
  • Experience with Agile Development Life Cycle, focus on user stories and testing.
  • Experience with Team Foundation Server.
  • Ability to create and implement operating system images.
  • Experience with administering Mobile Device Management tools.
  • Excellent general computer skills in a Microsoft Windows environment.
  • Ability to effectively diagnose and repair computer hardware and software problems (In-person and remotely).
  • Ability to work well with people in a support and training role.
  • Flexibility to work non-standard business hours in support of games at the venue, as required.  This includes evening and weekend duties.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.

Please provide a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application.  Those selected for further consideration will be contacted.  NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least two year's knowledge and experience with end user computing and support technologies?
2. Do you have at least two year’s knowledge and experience with networking, server, and desktop technologies?
3. Do you have an Associate’s degree or equivalent in Computer Science from a two-year college or technical certificate plus one to three years of related experience and/or training?
4. Are you Network+ certified?
5. Do you have an MCSA certification?
6. Do you have an MCSE certification?
7. Please list any other certifications you have.


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Information Systems/Technical: Network Administration/Services
IT Specialist - The Detroit Lions (Detroit/Allen Park, MI) - Detroit Lions (Allen Park/Detroit, MI)

The Detroit Lions and Ford Field Management currently have an opening for an IT Specialist.  This position will provide technical and administrative support of the following infrastructures: Desktop, Servers, LAN, and WLAN.  This position will also be responsible for developing, monitoring and maintaining all company IT assets and interfacing with end users regularly.

This full-time position includes a full benefits package as well as wonderful perks! This position will regularly work out of both the Allen Park practice facility and the Ford Field stadium in downtown Detroit.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Establishes and develops hardware/software specifications and standards by collaborating with business and IT leadership team
  • Establishes server and desktop specifications by evaluating application and desktop performance including utilization, availability, throughput, and latency
  • Provide end user support at all levels application, desktop/laptop, network, server, etc.
  • Participate in planning and execution of server and desktop selections, installation, configuration, and testing
  • Develops, establishes and manage asset management program
  • Part of the team selecting vendors for IT needs for entire organization
  • Develops, establishes and manages patch management program
  • Manage and maintain backup and disaster recovery systems
  • Responsible for deploying and managing all end user assets
  • Protects organization’s value by keeping information confidential
  • Update and maintain departmental documentation, storage areas, and supplies
  • Must be willing to be part of an IT team providing 24x7, weekend support, road game support, and game/event support
  • All other duties as needed

REQUIREMENTS AND QUALIFICATIONS:

  • At least two year’s knowledge and experience with end user computing and support technologies
  • At least two year’s knowledge and experience with networking, server, and desktop technologies
  • Knowledge and experience with Windows 7, Windows 8, Server 2008, Server 2012, and Virtual Technologies
  • At least two year’s knowledge and experience with server and desktop troubleshooting, desktop performance tuning and desktop image development
  • Backup and Recovery Management experience
  • Good written and oral communication skills
  • Highly developed interpersonal skills and ability to work with all levels of an organization
  • Self-starter and able to work with little or no supervision for most of workday
  • Associate’s degree or equivalent in Computer Science from a two-year college or technical certificate plus one to three years of related experience and/or training.
  • Network +, MCSA, and MCSE certification a plus
  • Evidence of continuing technical education
  • Willingness to travel both locally and out of state as needed
  • Ability to successfully pass a background check as well as have a valid and clean driving record

Please provide a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application.  Those selected for further consideration will be contacted.  NO CALLS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least two year's knowledge and experience with end user computing and support technologies?
2. Do you have at least two year’s knowledge and experience with networking, server, and desktop technologies?
3. Do you have an Associate’s degree or equivalent in Computer Science from a two-year college or technical certificate plus one to three years of related experience and/or training?
4. Are you Network+ certified?
5. Do you have an MCSA certification?
6. Do you have an MCSE certification?
7. Please list any other certifications you have.


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Information Systems/Technical: Technical Support/Help Desk
Network Engineer/Helpdesk - Pittsburgh Steelers (Pittsburgh, PA)

The Network Engineer/Helpdesk will be responsible for assisting in existing network documentation and implementation, working with the Network and Security Operations Manager on best practices, and will be required to perform on site help desk and desktop support for growing user base.

 SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Knowledge of LAN/WAN hardware and software technologies
  • Knowledge of network security implementation, managed security services and best practices
  • Advanced knowledge of all Microsoft and Adobe products
  • Advanced knowledge of Anti-Malware and Anti-Virus products
  • Hands on experience in networking, routing, switching and security
  • Hands on experience with firewalls, VPN implementation and network troubleshooting
  • Hands on experience with enterprise wireless infrastructure
  • Hands on experience with desktop support
  • Ability to solve problems independently
  • Superior network and security documentation skills

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Information Technology, Computer Science or related field
  • 1-3 years’ experience
  • Candidates with focus on Information Security preferred
  • Alcatel Lucent, Meru, Aruba, Fortinet, Cisco, Microsoft certifications a plus

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