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Current available jobs in Information Systems/Technical:





Information Systems/Technical: Technical Support/Help Desk
Support Specialist - Buffalo Bills, LLC (Orchard Park, NY)

 POSITION SUMMARY

The Information Technology Department of the Buffalo Bills has an immediate opening for a Systems Support Specialist. Under general direction of the VP of IT, the Systems Support Specialist will be responsible for providing routine support to end users on a variety of issues; identifying, researching and resolving technical problems. The incumbent will respond to telephone calls, email and personnel requests for technical support and document, track and monitor the problem to ensure a timely resolution. These responsibilities include, but are not limited to, user and event support. If you are a positive, engaging team player with a great work ethic then this is your chance to contribute in a progressive organization and be a part of one of the most storied franchises in the National Football League.


PRIMARY RESPONSIBILITIES

• Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems
• Provides helpdesk support and resolves problems to the end user’s satisfaction
• Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Modifies configurations, utilities, software default settings, etc. for the local workstation
• Documents internal procedures and policies
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
• Ability to work independently and as part of a team
• Assists with on-boarding of new users
• Installs, tests and configures new workstations, peripheral equipment and software
• Maintains inventory of all equipment, software and software licenses
• Manages PC setup and deployment for new employees using standard hardware, images and software
• Performs timely workstation hardware and software upgrades as required

REQUIREMENTS

• Bachelor’s Degree in computer science or equivalent degree
• 2-3 years’ experience in similar role preferred
• Highly self-motivated and directed; detail-oriented with strong communication skills
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment
• Ability to work effectively with clients and other technical staff
• Experience working in a team-oriented, collaborative environment
• Must be available to work flexible hours, including evenings, weekends and holidays

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you meet all of the education and skill requirements?
2. Can you travel up to 25% to event locations?
3. Did you include your salary requirements with your submission?


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Information Systems/Technical: IT Database Management/Services
Database Administrator - Dallas Cowboys Football Club, Ltd. (Irving, TX)

The Dallas Cowboys Football Club is seeking a candidate with mid-to-high level Microsoft SQL database administration skills to perform database creation and configuration, performance tuning, set access and security levels, writing queries, routine data maintenance, and integrity checking. 

ESSENTIAL DUTIES AND RESPONSIBILIITES

  • Set up and install databases, including test, development, and production environments.
  • Evaluate and install service packs.
  • Monitor database “health:” availability, reliability, performance, capacity planning, clustering/failover testing.
  • Provide performance tuning:  indexing, compression, drive distribution, load balancing, replication.
  • Monitor and remediate disk space usage.
  • Setup and maintain accounts, access levels, and security.
  • Perform routine data maintenance:  re-indexing, integrity checking, database shrinking, log file monitoring.
  • Develop, document and implement standard procedures for all DBA tasks:  Perform disaster recovery planning and testing.
  • Support Data Transformation Services / trouble shooting.
  • Support SQL Scheduler:  job setup, execution, and monitoring.
  • Collaborate with application support and network administrators on hardware/infrastructure requirements for databases, business application software systems, SAN, and on backup and recovery strategies.
  • Maintain SQL software versions at supportable release levels.  Coordinate upgrade and service pack installation schedules.
  • Provide data model, view and table descriptive information to end users and technical analysis upon request.
  • Collaborate with Internet/Intranet teams on database and application interface/integration issues.
  • Perform after hours and weekend on-call support, as needed.

JOB REQUIREMENTS (Must meet the following minimum requirements):

  • Preferred Microsoft Certified Database Administrator (MCDBA).
  • Strong SQL Query and SQL Server Reporting Services (SSRS) skills.
  • 4 – 5 years of experience with Microsoft SQL database administration in a production environment.
  • Ability to translate technical issues, requirements, limitations and parameters for management and staff and to understand business work processes and business impact.
  • Skilled in analysis, observation and interpretation of technical information.
  • Knowledge of other relational databases, data modeling, client-server, networked environments, SAN, Windows, Windows 2000+ administration, MS Office, .NET programming, report generator tools, and web technologies.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Excellent communication (written, oral, and interpersonal) skills.
  • Experience with the following Microsoft technologies a plus:
    • SQL Server Analysis Services (SSAS)

    • SQL Server Integration Services (SSIS)

    • Internet Information Services (IIS)

    • Microsoft Dynamics CRM

    • .NET

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Information Systems/Technical: Technical Support/Help Desk
Technical Services Coordinator - Jacksonville Jaguars (Jacksonville, FL)

Job Title: Technical Services Coordinator

Department: Information Technology

Reports To:  Director of Information Technology

Summary: The Technical Services Coordinator’s role is to oversee the Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests.  The Coordinator will also contribute to problem resolution by giving remote and onsite hands-on support to end users at the desktop level.

Job Duties

  • Manage the processing of incoming requests to the Help Desk via telephone, intranet and e-mail to ensure courteous, timely, and effective resolution of end user issues.

  • Coordinate and/or perform hands-on troubleshooting at the desktop level.

  • Perform network troubleshooting as needed.

  • Manage the rollout and upgrade of all end user computer software and hardware.

  • Record, track, and document the problem-solving process including all actions taken through to final resolution.

  • Stay abreast of emerging products, services, protocols, and standards in support of Help Desk technology efforts.

  • Help to ensure a secure computing environment through end-user training, security policy enforcement, and keeping abreast of security best practices.

  • Analyze performance of Help Desk activities, identify problem areas, and devise solutions to enhance quality of support.

  • Liaise with vendors for the procurement of new systems technologies.

  • Train, coach, and mentor Help Desk Technicians and other junior staff.

  • Be on 24x7 call and perform assigned duties at all home games and club events.

  • Other duties as assigned by Director of Information Technology to meet business needs.

 

Job Qualifications

  • College diploma or university degree in the field of computer science, information sciences, or related field and/or five years equivalent work experience.

  • Exceptional knowledge of computer hardware such as desktops, laptops, tablets, mobile devices, printers, and copiers.

  • Experience and expertise with Microsoft desktop and server operating systems.

  • Experience with Active Directory and Group Policies.

  • Networking troubleshooting skills.

  • Expertise in all Microsoft Office products.

  • Experience running network cabling.

Jaguars Values (P.R.I.D.E.)The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about interning for the team.

  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team.

  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions.

  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships.

  • Excellent – you should be able to learn how to drive the team to achieve goals and results to improve performance.

Working for the JaguarsEver wondered what working for the Jaguars would be like or what benefits you might expect as a member of the team?   Of course, we have plans that offer customary benefits (like medical plans for eligible employees), but we also offer way more than the basics. We take P.R.I.D.E. in our employees and want you to be your best. We offer:

  • Learning Opportunities 

    • Through Jaguars University courses, you will receive the tools to succeed in business, such as training in budgeting, leadership and writing skills. 

    • Eligible employees have the opportunity for tuition reimbursement

  • A Wellness Program, which includes:

    • Onsite gym

    • Onsite fitness classes

    • Discounted health club membership

    • Free lunch with input from a registered dietician

    • 4 employer-sponsored sports leagues

    • Weekly wellness tips

    • Fitness challenges

    • Fit Friendly Worksite Gold Achievement (AHA)

  • Time for you

    • 17 PTO days for new full-time employees and a minimum of 10 paid holidays each year for full-time employees

    • Summer Fridays

  • We recognize and reward you 

    • We value your hard work and dedication and recognize outstanding work and actions through our Teammate of the Month Program.

    • Our Pride In Innovation Award recognizes the collaborative efforts of departments

    • We hold teambuilding events to help you get to know your co-workers

  • We value diversity and communication

    • Our Jaguars Women in Business program is designed to give women the tools they need to lead and to succeed in business

    • Through our mentoring program, you have the opportunity to learn from one another  

  • We care about you and your family

    • Employees have access to an Employee Assistance Program, the NFL Lifeline and our “safe rides” program

    • We offer scholarship opportunities for your children

    • Our employees receive discounts from many of our vendors

    • We offer discounted tickets to our employees, and, if available, will provide tickets to our home games!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.

Note: When you apply for this job online, you will be required to answer the following questions:

1. How many years of experience working on a Helpdesk or in support of computer systems?
2. Yes/No Do you have experience supporting Microsoft Windows 7/8?
3. Yes/No Do you have experience creating Group Policies?
4. Yes/No Do you have experience with disk imaging software and deploying images?
5. Yes/No Do you have experience configuring basic networking?
6. Yes/No Do you have experience with network cabling such as terminating Cat5/6 cables and testing connectivity?
7. Yes/ No Do you have experience supporting Mac operating systems?
8. Yes/No Do you have experience supporting and configuring Apple IOS or Android?
9. Yes/No Do you have experience supporting printers?
10. Yes/No Do you have experience with scripting technologies such as PowerShell or VBScript?
11. What are your salary requirements?


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Information Systems/Technical: Technical Support/Help Desk
Help Desk Support Specialist - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Responsible for providing hardware and software support services to include, but not limited to, business system support, user support, inventory management and maintaining, developing the technical knowledge base for the enterprise. The candidate must have a willingness to work a flexible schedule which includes early mornings, nights, weekends and holidays on a shifting schedule.

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Provide system support for hardware devices, software solutions and/or documentation services.

  • Experience with Active Directory user support

  • Proficient with networking skills, hardware troubleshooting, system software, diagnostics tools, printers, copiers, routing devices.

  • Assist supporting users’ needs relative to desktop business applications, interfaces, configuration and remote services

  • Assist football operations with video distribution services, supporting remotely the football administration, scouts, coaches as needed

  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.

  • Should have familiarity with mobility devices and Wi-­?Fi

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment

  • Leverage with the internal/external resources to provide optimal technology solutions

  • Ability to navigate thru various tech sites to effectively find resolution

  • Capable of supporting telecommunications, with exposure to VoIP solution

  • Mobile Device Management experience is a plus

REQUIREMENTS:

  • Enrolled in or graduate of an advanced curriculum relating to Information Technology or MIS

  • Traveling with the team for away games is very likely.

  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment

  • Able to manage various tasks and business needs as needed

  • Possess excellent communication and writing skills

  • High level of professional and presentation

  • Willingness to work various shifts to support football operations as well as travel with the team

  • Ability to work on game day as designated by his department head

  • Good business sense, understands security implications and maintains high level of integrity and professionalism


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Information Systems/Technical: Technical Support/Help Desk
Help Desk Support - Miami Dolphins (Miami Gardens, FL)

SUMMARY: Responsible for providing support services as defined by the Senior Network Manager. These services can include system support, user support, development, and/or documentation. The Staff Assistant should be in a senior level curriculum with exposure to Information Technology skills or as required for the specific duty.  The Staff Assistant will be assigned to specific projects/tasks.

ESSENTIAL FUNCTIONS:

Solutions Support & Services:

  • Provide system support for hardware devices, software solutions and/or documentation services.

  • Proficient with networking skills, hardware troubleshooting, system software, diagnostics tools, routers, switches, etc..

  • Assist supporting users needs

  • Responsible for documenting all work performed and adhering to the Information Technology Policies & Procedures.

Technical Awareness:

  • Highly skilled in the technology needed for the specific project assignment

  • Leverage with the internal/external resources to provide optimal technology solutions

 REQUIREMENTS:

  • Enrolled in an advanced curriculum relating to Information Technology or MIS

  • Skilled and experienced in working with Windows and /or specific hardware devices, as dictated by the project assignment

  • Able to manage various tasks and business needs as needed

  • Posses excellent communication and writing skills

  • High level of professional and presentation


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Information Systems/Technical: Technical Support/Help Desk
System Support Specialist - New York Jets (Florham Park, NJ)

Job Summary:

The Information Technology Department of the New York Jets has an immediate opening for a Systems Support Specialist. The Systems Support Specialist will be responsible for providing support to end users on a variety of issues. As the Systems Support Specialist, you will work with Microsoft desktop & Server systems, Active Directory and Exchange technology. This position will respond to emails, telephone calls and personnel requests for technical support.

Responsibilities:

  • Receives, evaluates and prioritizes incoming requests from end-users experiencing IT issues
  • Provides helpdesk support and resolves problems to the end user’s satisfaction
  • Modifies configurations, utilities, software default settings, etc. for the local workstation
  • Documents internal procedures and policies
  • Ability to work independently and as part of a team
  • Assists with on-boarding of new users
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Maintains inventory of all equipment, software and software licenses
  • Printer and Copier management
  • Performs timely workstation hardware and software upgrades as required
  • Engage 3rd party Vendors for equipment repairs

Required Qualifications:

  • Bachelor’s Degree in computer science or equivalent degree
  • 2-3 years’ experience in similar role preferred
  • Operating System experience in the following: Win 7/8, Server 2003, 2008, 2012, Mac OSX
  • Windows server components, including: Active Directory, Group Policy & Exchange
  • Working knowledge of IOS, Android and Windows Phones.
  • Highly self-motivated and directed; detail-oriented with strong communication skills
  • Able to organize, plan, prioritize and execute tasks.
  • Lifting and transporting of equipment of various weights and Bulk
  • Available to work 40 hours per week including some nights, weekends and holidays
  • Experience working in a team-oriented, collaborative environment

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Information Systems/Technical: Programmer
Senior Software Engineer - USA Football (Indianapolis, IN)

USA Football is seeking an experienced Senior Software Engineer to design, develop, test and implement web applications.  These applications support USA Football’s mission to make football a better, safer game including a membership program, LMS, various database applications and a number of sport-specific digital tools.  

Qualifications:

At least 3 years of experience in back-end web development experience is required.  Senior software engineer must have a desire to be personally responsible for production-level code. Necessary experience/skills include:

  • Strong knowledge of HTML (XHTML, HTML5) and CSS
  • Strong knowledge of PHP (Ruby/Rails experience a plus)
  • Good understanding of object oriented programming concepts
  • Experience building rich internet applicaitons with JavaScript; background with Backbone, Angular, React, or Ember a plus 
  • Experience working with Linux Operating Systems
  • Experience with Amazon Cloud (EC2, ELB, Route 53, S3, etc.).
  • Experience working with databases (MySQL, Postgres)
  • Experience with MVC frameworks (Cake PHP) and CMS platforms (Drupal, Word Press) a plus
  • Experience with Agile Development Methodology a plus
  • Experience on web service integration (REST, JSON) a plus
  • Experience with source control software (Git) a plus
  • Comfortable with automating and scaling web application deployments (Capistrano, Chef, Opsworks, Docker)
  • Must be comfortable developing and debugging applications in team environment and be able to properly document code
  • Effective verbal and written communication skills are necessary as this position will work in an interactive team environment and collaborate with both the digital team (developers, designers, project managers) and USA Football program staff

Notes: 

  • Full-time, exempt position based in USA Football’s office in downtown Indianapolis (remote positions will be considered as a secondary option)

  • Must pass a background screening.

NO PHONE CALLS - UNSOLICITED CALLS AND EMAILS WILL NOT BE RETURNED 

About USA Football 
USA Football, the sport’s national governing body in the United States, leads the game’s development, inspires participation and ensures a positive experience for all youth, high school and adult amateur players. USA Football's leading program is Heads Up Football - a program which teaches coaches, parents and players how to play better, safer football. USA Football delivers hundreds of football training events annually to support its mission. USA Football is the exclusive youth football development partner of the NFL and each of its 32 teams. America’s sole member of the International Federation of American Football (IFAF), USA Football manages U.S. national teams for international competition. The non-profit, Indianapolis-based USA Football was endowed by the NFL Youth Football Fund.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Does your cover letter or resume detail your experience in a way that addresses our requirements?


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Information Systems/Technical: Technical Support/Help Desk
Information Technology Intern - Washington Redskins (Landover, MD)

The Washington Redskins are seeking qualified individuals to join the Information Technology Department as an Intern. The right individual will be able to work as part of a team or individually. Intern responsibilities include but are not limited to the following:

  • Inventory Management
  • Help desk support
  • Create Ghost and maintain images
  • Smartphone support
  • Active Directory
  • Printer support and management
  • Vendor management
  • Policies and Procedures
  • Provide regular maintenance and administration of the company's I.T. environment

Qualifications

  • Excellent communication skills required, both written and verbal
  • Superior telephone manner and etiquette are necessary
  • Above average computer skills including Excel are required
  • Superior customer service skills are a must
  • Proven experience to appropriately work with and around confidential information is necessary
  • Ability to work independently or as part of a team and ability to take direction is a must

All internship candidates must be eligible to receive college credits. A proof of credit letter from your College or University is required. If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply online.

NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you eligible for college credits?


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Information Systems/Technical: Technical Support/Help Desk
Information Technology Intern - Washington Redskins (Ashburn, VA)

The Washington Redskins are seeking qualified individuals to join the Information Technology Department as an Intern. The right individual will be able to work as part of a team or individually. Intern responsibilities include but are not limited to the following:

  • Inventory Management
  • Help desk support
  • Create Ghost and maintain images
  • Smartphone support
  • Active Directory
  • Printer support and management
  • Vendor management
  • Policies and Procedures
  • Provide regular maintenance and administration of the company's I.T. environment

Qualifications

  • Excellent communication skills required, both written and verbal
  • Superior telephone manner and etiquette are necessary
  • Above average computer skills including Excel are required
  • Superior customer service skills are a must
  • Proven experience to appropriately work with and around confidential information is necessary
  • Ability to work independently or as part of a team and ability to take direction is a must

All internship candidates must be eligible to receive college credits. A proof of credit letter from your College or University is required. If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply online.

NO PHONE CALLS PLEASE. We are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you eligible for college credits?


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