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Current available jobs in Information Systems/Technical:





Information Systems/Technical: Technical Support/Help Desk
Systems Engineer - Chicago Bears (Chicago, IL)

Summary/General Description:  The IT Systems Engineer position is responsible for identifying, troubleshooting and resolving computer related issues for the Chicago Bears. Duties include identifying potential issues experienced by Chicago Bears employees and various player personnel. This position will assist with the maintenance and implementation of existing and new technologies (e.g. internet/intranet, networking, video conferencing, WiFi, A/V, IPTV, VOIP). The position requires an autonomous and energetic individual able to work extended hours.

Duties and Responsibilities:

  • Provides a high level of customer service and support on all computer, phone, and networking equipment to users, including employees, player personnel and event personnel.

    • Technology related hardware includes, but is not limited to: desktops, laptops, docking stations, displays, printers, copiers, multi-function devices, tablets, smart phones, network and VoIP phone equipment, etc.

    • Technology related software includes, but is not limited to: Microsoft Windows based server and client operating systems, Microsoft applications, anti-virus software, etc.

  • Performs network troubleshooting to isolate and diagnose common network problems and upgrades network hardware and software components as required.

  • Responsible for installment, setup, deployment, upgrade, maintenance, support, troubleshooting and retirement of technology related hardware and software.  This includes providing training to staff.

  • Documents IT processes and systems.

  • Performs office adds, moves and changes for technology related equipment.

  • Utilize helpdesk ticket queue system in order to respond to and prioritize user requests, and provide update status on a daily basis.

  • Troubleshoot issues on an ongoing basis & test fixes to ensure problems have been resolved.

  • Maintain inventory of all equipment, software and software licenses.

  • Provide Audio/Visual conference room setup and support as needed.

  • Provides game day and event day support for internal and external events.  This includes preparation for the NFL Draft and Bears Training Camp.

  • Upgrade servers to the latest operating systems and check for abnormalities.

  • Evaluate, test, and recommend hardware and software and diagnostic tools.

  • Configure new computers including creating system images for rapid deployment on new hardware.

  • Configure and deploy mobile phones bi-annually.

  • Review and take action on Security notifications.

  • Validate disaster recovery procedures to ensure effectiveness.

  • Use monitoring tools to proactively diagnose and identify failing/failed network components.

  • Performs annual audits on computer systems and hardware ensuring they are up to date with software and meet club standards.

  • Properly dispose/recycle hardware that is EOL.

  • Proactively learn and utilize new technologies, concepts and procedures.

  • Other duties as assigned.

 

Minimum Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent experience.

  • Minimum of 3-5 years of experience working in a helpdesk/desktop support environment.

  • Proficient in a broad range of technologies and software from Microsoft including but not limited to Windows 7, Windows 8, Server 2008/2012, Apple OS X, Apple iOS.  Networking OS knowledge from Cisco/Extreme or related is a plus.

  • Able to work nontraditional hours in nontraditional settings including holidays, evenings, and weekends.

  • Excellent analytical, problem solving, organizational and communication skills.  This includes the ability to interact and communicate effectively with all levels within the organization.

  • Must have excellent customer service skills and a team oriented attitude.

  • Must have the ability to work independently in a high pressure, fast paced environment.
     

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.


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Information Systems/Technical: Network Administration/Services
Network Engineer - The Detroit Lions (Allen Park, MI)

The Detroit Lions and Ford Field Management currently have an opening for a Network Engineer.  This position will design, develop, implement, maintain, and enhance telecommunication networks, systems and equipment at the Detroit Lions Training Facility and Ford Field Stadium.  This position analyzes existing networks and equipment and identifies opportunities for improvement.   He or She develops solutions that meet business requirements.

The successful candidate should be familiar with a variety of the field's concepts, practices, and procedures. He or She relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.  This position reports to the Director of IT.

This full-time position includes a full benefits package as well as wonderful perks! This position will regularly work out of both the Allen Park practice facility and the Ford Field stadium in downtown Detroit.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Network architecture and design including network security, bandwidth availability and utilization.
• Analyze, design, develop and test network systems to ensure integration of software, hardware, reliability and maintainability.
• Identify ways to streamline and eliminate redundancies, creating increased efficiency.
• Perform cost-benefit and risk analysis.
• Perform other duties that may include new product testing, quality assurance, hardware testing, documentation, and the design or modification of technical training programs.
• Ensure requirements are met and documented prior to implementation.
• Ensure all support documentation is kept current.
• Provide on-call support of all network infrastructure and applications.
• Provide end user support and event support for the organization
• Administer software applications, network systems and databases.
• Responsible for completion of projects and working under high levels of responsibility and autonomy. May direct others to project completion.
• Any other duties as assigned


REQUIREMENTS
• Bachelor's Degree in technology related field required
• 5+ years of extensive experience in Cisco voice / data communications are required.
• Demonstrated passion for innovation, and a sophisticated understanding of various telecommunications systems.
• Experience researching, investigating, evaluating and qualifying potential new equipment for network deployment.
• Extensive engineering design, monitoring and analysis experiences.
• Complete understanding of all telecommunication network system functionality, efficiencies and interfaces.
• Expertise in IP Routing technologies like OSPF and BGP.
• Strong knowledge of networking principles to include understanding of TCP/IP, IP Sub-netting, VLANs, Ethernet, DHCP, DNS, and QoS.
• Strong knowledge of VoIP Telephony.
• Strong understanding of WAN technologies such as MPLS and knowledge of SIP and H.323 protocols.
• Experience in Cisco Gateway configurations and administration with strong knowledge of Cisco IOS gateways.
• Experience with voice carrier networks and TDM.
• Cisco CCNA, CCNP, and CCVP certifications are a plus.
• Experience in delivering Technical Training and Technical presentations to co-workers.
• Extensive technical knowledge of Information Technology field and computer systems.


TO APPLY
To apply, please provide a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE

 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you hod a Bachelor's Degree in a technology related field?
2. Do you have 5+ years of expereince in Cisco voice/data communications? Please answer Yes/No and explain where and when you used this technology.
3. Please describe your expereince in engineering design, monitoring and analysis.
4. Do you have expertise in IP Routing technologies like OSPF and BGP? Please answer Yes/No and explain.
5. Do you have strong knowledge of networking principles to include understanding of TCP/IP, IP Sub-netting, VLANs, Ethernet, DHCP, DNS, and QoS? Please answer Yes/No and explain.
6. Do you have strong knowledge of VoIP Telephony?
7. What are your salary requirements for this position? Failure to provide a response will remove your resume from consideration


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Information Systems/Technical: Programmer
Business Solutions Analyst - The Detroit Lions (Allen Park, MI)

The Detroit Lions and Ford Field Management currently have an opening for a Business Solutions Analyst. Reporting to the Business Solutions Manager, the Business Solutions Analyst will be responsible for analyzing requirements, designing systems, implementing projects and documenting critical business systems. The Business Solutions Analyst will be responsible for cultivating trusted partnerships with departments as well as recommending system controls and procedures.  This position will work closely with Finance/Accounting, Human Resources, and Building Operations.

This full-time position includes a full benefits package as well as wonderful perks!  This position will work out of both the Allen Park practice facility and the Ford Field stadium in Detroit.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Designs new/updated systems by analyzing requirements, constructing workflow charts and diagrams, understanding system capabilities and writing specifications
• Defines project requirements by identifying milestones, phases, elements, forming project teams and establishing planning worksheets
• Maintains system protocols by writing and updating procedures
• Improves systems by studying current practices and designing modifications
• Provides references for users by writing and maintaining user documentation, providing support functions and training users
• Ability to conduct cost/benefit analysis
• Technology liaison to external/internal customers and partners/developers
• Ability to translate client requirements into highly specified project briefs
• Ability to analyze data, see trends and be able to make actionable recommendations to key stakeholders
• Manage project budgets
• Any other duties as assigned by management


REQUIREMENTS
• Bachelor's Degree in technology related field required
• 5+ years of experience in as a developer, IT analyst, project manager or related field
• Experience in Microsoft GP helpful, but not preferred
• Experience with software design, software development processes, analyzing requirements
• Understanding of Agile project management methodologies
• Working knowledge of high level programming languages such as C#, ASP.NET, T-SQL
• Experience with systems such as Visio, SQL, Visual Studio, OnTime
• ITIL or PMP preferred
• Understanding of the SDLC, data processing, database schema, testing and team dynamics
• Understand the fundamentals and concepts of enterprise, distributed, clenter/server and desktop systems
• Experience with vendor management, service level agreements


TO APPLY
To apply, please provide a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS PLEASE


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you hold a Bachelor's Degree in a technology related field?
2. How many years of experience do you have as a developer, IT analyst or project manager?
3. Do you have an understanding of Accounting processes and operations? Have you worked with HR or Facilities/Business Operations on solutions before?
4. How many years of expereince do you have with Microsoft GP?
5. Do you have a working knowledge of high level programming languages such as C#, ASP.NET, T-SQL?
6. Do you have experience with systems such as Visio, SQL, Visual Studio, OnTime?
7. Do you have experience with ITIL or PMP?
8. What are your salary requirements for this position? Failure to provide this information will result in your application being removed from consideration.


Apply for this position      |      Go back job listings


 

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