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Information Systems/Technical: Technical Support/Help Desk
Technical Support Specialist, - Arizona Cardinals (Glendale, AZ)

Position Description:

This position is part of the Arizona Cardinals technology department.  This position is a salaried position and paid twice monthly. The position will be reviewed annually based on the job description above.  The position reports to the VP, Technology.   This position will provide technical support for ROJO Hospitality technology systems and staff, working primarily at the Stadium, but may also need to go to other business locations as required. Weekend duty will be required.      

The main responsibilities for this position are supporting the technology systems for the company, and the staff using them, providing network support for the POS System, and the devices connected to it, and making sure users have access to the resources they need.  The position will be primary support for hardware and software issues, and will work with the technology staff as needed. This position is also responsible for support and trouble-shooting problems the staff has with any technology.   Other responsibilities include game day duties during home games and, event duties as required for staff and systems.

Primary Job Duties:

1. Provide Technical Support                     

  • Provides technical support for organization.  This includes software, hardware, networking, and training.  Configures, tests, and installs technology for new personal computer systems, printers, and other equipment.  Performs testing and support for all POS Systems.  Performs reviews and upgrades of existing personal computer systems.  Installs new hardware and maintains and supports existing hardware and software.  This will include working with vendors supporting POS, Menu Mgmt., and other systems.

2. Perform User Administration    

  • This includes Windows Server and ADS administration and support.  This includes making changes to user policies, profiles, and equipment in order to provide the access required with the most secure and efficient manner possible. 

3. Maintain integrity of systems and platforms                                 

  • This includes pro-actively making sure all systems are working properly and are updated with the latest security software.  Software and hardware must be tested before implementation. Server and computer backups are performed and logged according to department standards.  Logging software is monitored and tracked for all equipment. 

4. Perform Network and POS support where required                                                      

  • This includes installing and maintaining hardware and software wherever required.  Travel may be necessary to support the organization.  Recommendations are made on ways to improve functionality in these areas.

5. Document networks, requests, and problems                               

  • Network configurations will all be documented.  All problems must be logged for future reference.  All new systems/software must be documented.  This will allow the staff to respond more quickly to future modifications.  Creating this documentation is an important part of the job and must be done in a consistent and accurate manner.  Recommendations are made to improve the process and format. 

Experience Required:

  • Computer Networking, PC and Client Support, POS Systems, WiFi Networking, Printer and MFP, PCI and Network Security 

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Information Systems/Technical: Technical Support/Help Desk
IT Help Desk Technician - MetLife Stadium (East Rutherford, NJ)

The Helpdesk Technician provides first level technical support and guidance to MetLife Stadium user and Stadium community.

Essential Duties and Responsibilities: include the following, other duties may be assigned:

  • Responsible for providing high level of customer service and support to all stadium users, including the New York Jets and New York Giants, the National Football League (“NFL”), event promoters and event personnel.
  • Maintain absolute neutrality on all team issues and protect confidentiality of each team’s information.
  • Communicates effectively (oral and in writing) with senior management, ownership, the teams and other stakeholders.
  • Responsible for setup, deployment, upgrade, maintenance, support, troubleshooting and retirement of technology related hardware and software.

Technology related hardware includes, but is not limited to: desktops, laptops, docking stations, displays, printers, copiers, multi-function devices, tablets, smart phones, network and VoIP phone equipment, etc.

Technology related software includes, but is not limited to: Microsoft Windows based server and client operating systems, Microsoft applications, anti-virus software, etc.

  • Utilize helpdesk ticket queue system in order to respond to and prioritize user requests, and provide update status on a daily basis.
  • Perform office adds, moves and changes for technology related equipment.
  • Provide Audio/Visual conference room setup and support as needed.
  • Ability to work both independently to resolve issues using current knowledge, research and external resources and in team environments.
  • Follows established company and team policies and procedures.
  • Ability to prioritize work to balance multiple projects and deadlines.
  • Game and event day support; Must be available and willing to work extended hours as needed including weekends and holidays, in order to meet business needs.
  • Ability and willingness to stay current with developments in this field and related to job responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

  • Proficient with Microsoft products and technologies including Windows based server and client operating systems, MS Office, Active Directory, MS Exchange, MS SharePoint, etc.
  • Exposure to and familiarity with MAC OS X and/or Linux is a plus
  • Proficient with installation and configuration of computer hardware and software
  • Basic knowledge and understanding of networking skills and concepts
  • Systemic and consistent troubleshooting skills
  • Team player with customer service focus
  • Handles assignments, tasks and duties in an organized manner
  • Excellent communication skills both written and verbal
  • Adapts to changing needs of the business, is intuitive and has initiative with good time management skills
  • Able to make sound judgment, be confident and decisive

Education and/or Experience:

  • Associate Degree or higher in Information systems, Computer Science or related experience
  • Experience ina Microsoft Wiondows Active Directory environment
  • One year working in a helpdesk/desktop support environment

Desired Certifications: A+, MCDST, MTA or MCTS

Physical Demands: Ability to sit, use hands to handle or feel, reach with hands and arms, crouch, stoop, crawl, stand and walk; Ability to lift and/or move up to 50 pounds; Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment: The noise level in the work environment is usually moderate, however, during events; the noise level may be loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have any Certifications? If yes, which ones?
2. This position requires extended hours including nights, weekends, holidays. Are you able to commit to this?
3. Do you have an Associate Degree or higher in Information Systems, Computer Science or related experience?
4. Do you have experience in setting up Audio/Visual Conference Room Equipment?
5. Are you proficient in Microsoft products and technologies?


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