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Current available jobs in Information Systems/Technical:




Information Systems/Technical: Technical Services Management
Systems Analyst - Dallas Cowboys - The Star (Frisco, TX)

Systems Analyst

The Systems Analyst will help support multiple business software systems.  Support to include software maintenance, upgrades and operation.  Will provide support and assistance to the software users and help with customization.  Assist the Senior Systems Analyst in multiple projects and business intelligence reporting and queries.

Job duties:

·       Troubleshoot desktop and portal base issues for Laserfiche users

·       Set up Laserfiche users for: Accounting/Legal/Football/Merchandising/HR

·       Solve Laserfiche Workflow issues or work with DocuNav to troubleshoot issues that may arise

·       Understand infrastructure and troubleshoot issues, when they arise

·       Maintain environments and keep Production, Test, and Development in sync

·       Work on Laserfiche rollout and backup plans, including recording and monitoring Change Requests in Service Now

·       Help with Laserfiche upgrades, including documentation and ability to ensure best practices

·       Ability to write simple queries against SQL Server database when the need arises

·       Ability to monitor NLS and resolve issues, when they arise

·       Ability to maintain ArchNLS and the Archtics connection

a.       Monitor daily e-mails and correct issues when they arise

b.       Work with developer, when reports or improvements are needed

c.       Monitor Archtics connection and ensure that password is reset so that download does not fail

·       Ability to monitor Cash Report

a.       Monitor Bank of America’s Cash Pro Scheduler

b.       Add and Remove Bank Accounts and companies, as needed

·       Assist with KORE Support

·       AX Integration -Troubleshooting issues with SQL Stored Procedures

·       Sports Digita – Troubleshooting workflows and file tracking

·        

Requirements:

Bachelor’s degree in related field

3-5 years related work experience


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Information Systems/Technical: Technical Support/Help Desk
IT Desktop Intern - Information Technology (Arlington, TX)

The Dallas Cowboys Football Club is seeking an expert candidate to serve as a full-time Intern in the Technology department.

Job Duties: 

 

  • Work with Technology staff to field basic trouble tickets and service requests
  • Assist with support of phone system, telephones and cell phones
  • Distribute new PC’s and laptops as part of annual computer refresh program
  • Plan, design and implement special projects at the direction of IT staff
  • Assist in improving the efficiency of the Cowboys IT organization

Prepare documentation related to IT policies and procedures


Qualifications:  Must meet the following minimum requirements:

  • Familiarity with computers; experience with Microsoft Office suite of applications, especially Word, Excel and Internet Explorer
  • Strong interpersonal skills and a desire to work with people
  • Analytical, structured approach to problem solving
  • Detail oriented, organized
  • Strong writing skills and a desire to diligently document common processes and procedures
  • Committed to going “above and beyond” to serve the customer
  • Ability to lift 50 lbs. and handle physically challenging tasks
  • Desire to gain experience as a computer service professional in a demanding yet highly rewarding industry
  • Ability to work in a fast-paced environment, while managing multiple projects/priorities
  • Provide assistance with IT projects as needed
  • Other duties as assigned
  • Availability to work standard support hours (M-F, 8:30-5:30) along with occasional after-hours and weekend support

This is an hourly position with a rate of $10.00 per hour.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you currently enrolled or have recently completed a degree in Information Technology or related program?
2. How many years have you worked with Microsoft Windows?
3. How many years have you worked with Apple products such as MacBooks, Iphones, IMacs?


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Information Systems/Technical: IT Database Management/Services
Director of Information Technology - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY:          Establish the strategy and mission for Chiefs technology needs. Responsible for aligning           the technology vision with the overall business strategy to increase efficiency and      overall organizational effectiveness.

 ESSENTIAL ACCOUNTABILITIES

1.      Develop and provide the strategic vision for the Chiefs organization’s technology; working directly with executive staff, football staff and ownership.

2.      Responsible for understanding all aspects of football and business to appropriately align our technology resources to achieve organizational goals; increasing brand loyalty, enhancing fan experience, using technology to create sponsorship opportunities and maximize revenue.

3.      Oversee compliance efforts, offering technology related solutions for league compliance requirements, PCI compliance etc. 

4.      Represent IT in all stadium technology planning meetings, league meetings, installations and enhancements.

5.      Research and maintain up to date on all IT advancements and options; working closely with business leadership and football leadership to ensure compliance and use of current software and technology.

6.      Manage existing and new stadium game day technology including football and business needs.

7.      Oversee and manage technology vendor and contractor relationships.

8.      Manage and control all department expenditures and departmental budget.  

9.      Manage IT staff; establish strategy, lead, direct and develop staff.

             

COMPETENCIES

1.      Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.

2.      Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.

3.      Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.

4.      Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.

5.      Written Communications- Writes clearly and informatively.

6.      Change Management-Communicates changes effectively. Builds commitment and overcomes resistance; prepares and supports those affected by change and monitors transition.

7.      Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others and provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion and optimism.

8.      Diversity-Demonstrates knowledge of the EEO policy and shows respect and sensitivity for cultural differences. Trains and educates others on the value of diversity and promotes a harassment free environment.

9.      Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.

10.  Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

11.  Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS

  Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

1.      Bachelor’s degree in Information Technology or related field.

2.      15+ years related experiences

3.      5+ years project management experience

4.      5+ years management experience

5.      Technical Certifications:  Microsoft, Cisco, VMware

6.      Strong technical and non-technical communication skills

7.      Thorough technical knowledge of network design.

8.      Wi-Fi design and engineering knowledge in a large deployment capacity of more than 650 AP’s. 

9.      Enterprise phone system administration, support and knowledge of SIP (Cisco system).

10.  Knowledge & Experience with Microsoft CRM, ESX and VMWare, Ticket Master/Archtics, Microsoft Office suite, LAN/WAN, MPLS, routing and switching with specific knowledge of Cisco.

11.  Knowledge and experience with point of sales, webhosting and load balancing.

12.  Knowledge & experience in managing/mitigating PCI compliance and risks.

13.  Knowledge & experience with LogRhythm – logging & scans, video surveillance systems and stadium infrastructure.  

No phone calls, please! 


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Information Systems/Technical: Box Office Database Administration
Director of Ticket Systems & Box Office Operations - The Detroit Lions (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Director of Ticket Systems & Box Office Operations.  This position is based out of Ford Field stadium located in Downtown Detroit.  This position will report to the Vice President of Ticketing and Suite Sales.   

SUMMARY: 
The Director of Ticket Systems & Box Office Operations is responsible for the management and operation of the Detroit Lions Ticket Office.  The Director of Ticket Systems & Box Office Operations will play a support role to the Vice President of Ticketing and Suite Sales by managing a dedicated ticket operations staff, and will have a significant role in helping achieve organizational process, ticket technology innovation and overall sales and revenue objectives. This role will be integral in creating synergies within multiple business functions including sales, service, analytics, database management, finance, IT and operations.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Director of Ticket Systems & Box Office Operations position will have daily responsibilities including, without limitation, to the following:

  • Display a consistent focus on daily process, efficiency advancements as well as the future of ticket operations.
  • Strong technological skills and a desire to learn and implement new technologies that will keep the organization ahead of the curve within the industry
  • Direct and train a qualified ticket operations staff with the goal of supporting all ticket sales efforts
  • Mentor ticket operations staff so that activity contributes to collective department goals
  • Work closely with ticket sales and service staff members to provide the highest level of customer service for all season ticket holders; contribute and effectively manage inventory to align with industry sales cycles; liaison to virtual seat viewer vendor and membership relocation process
  • Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
  • Development of staff members in order to produce a positive working environment and a productive work flow.
  • Responsible for ticketing all ticketed non-Lions events at Ford Field (concerts, Monster Jam, Supercross, etc.) 
  • Upload, build and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.

GENERAL DUTIES:

  • Act as primary liaison with AXS/Veritix
  • Act as primary liaison for NFL Ticket Exchange
  • Lead administrator for Veritix/Flash Seats/Back Office ticketing system and other potential 3rd party vendors
  • Coordinate ticket printing efforts for organization and directly communicate status, needs, etc. with all necessary departments
  • Work with accounting department to prepare and verify accuracy of game statements and general financial reconciliation
  • Administer efficient, accurate, and timely reporting mechanisms related to sales activity
  • Maintain accurate records in support of sales and service efforts as defined by the organization
  • Develop and manage department budget goals for operating expenses in a fiduciary manor
  • Manage ticket inventory and communicate availability to sales staff members on a regular basis
  • Lead contact with the NFL league office regarding all topics specific to ticket operations and reporting
  • Develop synergies within multiple business units; manage and execute box office union agreement
  • Oversee & implement strategic planning initiatives based business analytics & ticket technology trends within the NFL & professional sports
  • Responsible for managing all Detroit Lions ticket inventory including on-site, and off-site events

IDEAL QUALIFICATIONS:

  • Expertise on the AXS/Veritix Ticketing System and working knowledge of Microsoft CRM
  • Excellent personal motivation with the ability to work independently in a fast paced environment along with the ability to work in a team environment
  • Strong oral and written communications skills.  This includes the ability to speak clearly and persuasively in positive or negative situations, listen, possess excellent group presentation skills, willingness to actively participate in meetings
  • Meets challenges with resourcefulness and creativity
  • Ability to assess the needs to potential clients and develop recommendations
  • Proven ability to exercise good judgment, understanding of industry challenges and opportunities and ability to make effective business decisions
  • Experience with a professional sports or entertainment venue preferred

REQUIREMENTS

  • Bachelor’s Degree in Business, Communications, Sports Management or related field, or relevant working experience of a minimum of 7 years
  • A minimum of 5 years of ticket operations and/or box office management experience
  • A valid Driver’s License and a good driving record
  • Working knowledge of AXS/Veritix Back Office operations platform highly preferred
  • Proficient computer skills including experience with MS Office products, including, but not limited to, Word, Excel, Outlook and the ability to learn new software programs; MS Access or database software experience
  • Technical aptitude and proficiency with various ticketing platforms for a minimum of 7 years
  • Proficiently and experience with writing HTML code, Adobe Photoshop and advanced functions within MS Excel
  • Strength in time management, administrative ability, organization, and customer service skills
  • Proven ability to communicate effectively with the public in a professional manner
  • Maintains a professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Ability to work a flexible schedule including nights, weekends and holidays

To Apply

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS or EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s degree in Business, Sales, Sports Management or a related field?
2. Do you have experience working in ticket operations? If so, describe your ticket operations experience. This should include how many years of ticket operations experience you have.
3. Do you have experience with AXS/Veritix or other ticket management systems? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.
4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.


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