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Current available jobs in Facility Operations/Security:




Facility Operations/Security: Maintenance
Maintenance Technician - Cowboys Fit (Frisco, TX)

POSITION OVERVIEW

Self-motivated, responsible, hard-working, punctual, organized and have excellent communication skills. We are looking for the technician to deliver superior, top notch club support. This position serves our clubs by repairing, maintaining, and servicing commercial fitness equipment. This position reports to our Operations Manager.

KEY RESPONSIBILITIES

* Perform general fitness equipment repairs with high attention to detail, including but not limited to: treadmill belt replacements, small drive motors, understand voltage readings on all components, replace equipment consoles and perform stationary bike calibrations.

* Electronic and mechanical troubleshooting.

* Perform all troubleshooting and diagnostics of fitness equipment.

* Ability to communicate thoughtfully, clearly and professionally with our GM, AGM, Fitness Director, Operations Manager, and all club staff.

* Must maintain inventory level and work within the clubs assigned fitness equipment repair budget.

* Knowledge of and experience with the all tools, equipment, and material used for repairs.

* Manage a daily routine of service calls and perform repairs and address emergencies as assigned.

* Communicate and meet repair deadlines.

* Leaves the club with equipment working and/or communicates explicitly any challenges.

* A no excuses approach to returning equipment to full operation. 

* Must demonstrate attention to detail and adhere to assigned performance protocols. 

* Actively assist the team in the completion of goals and cost savings.

* Accountable for actions and results regarding the maintenance of fitness equipment within assigned clubs.

* Complete reports and paperwork as needed for daily job tasks. 

* Provide detailed feedback to the Operations Manager on any and all challenges in the field.

* Solicits and uses feedback for continuous improvement.

* Minor building maintenance. Light bulbs, minor plumbing, minor electrical, AC filters. 

* Preventative maintenance and repairs on all exercise equipment. This includes product under warranty.

* Pool maintenance. CPO certification required within 30 days of employment. 

* Perform other duties as assigned.

Work Schedule   

This is a full-time non-exempt position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.  Your hours will include prime time hours and some weekends and holidays. Special events, promotions, and other demands will require some early mornings and late nights.

EXPERIENCE, KNOWLEDGE, EDUCATION

* A passion for health and wellness and the ability to influence people in overcoming their obstacles to exercising, joining a fitness club, and in making lifestyle changes.  

* Experience with gym equipment maintenance 

* Computer-savvy and proficient in using programs such as Word & Excel.

* Team player who approaches challenges in a creative and positive manner.  

* Certified Pool Operator 


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Facility Operations/Security: Game Day/Event Staff
Jaguars Fan Raffle for Charity Sales Team Member - Jacksonville Jaguars (Jacksonville, FL)

Summary:  

The Jacksonville Jaguars Foundation is looking for friendly, high-energy, motivated sellers to join the Jaguars 50/50 Jackpot for Charity sales team for the 2017 season. The Jacksonville Jaguars Foundation is giving you the opportunity to become part-time, seasonal team member where you can bring your passion for raising money for the Jaguars Foundation and other Jacksonville charities to every Jaguars home game played at EverBank Field. 

Job Duties & Responsibilities

  • Be passionate by interacting and connecting with fans pre-game and in-game to explain the details of the 50/50 jackpot program.

  • Be accountable through accurate handling of the sales and distribution of raffle tickets, and turn in all cash and tickets to Coordinator at the end of the shift.

  • Be responsive and knowledgeable about the program, The Jaguars Foundation, and other charities in order to answer fan questions about the 50/50 jackpot.

  • Show your dedication to the Jaguars, The Jaguars Foundation and other charities by meeting and exceeding minimum sales goals as specified by Coordinator.

  • Hours: Approximately 7-8 hours at each Jacksonville Jaguars Home Game played at EverBank Field (Two preseason games and seven regular season home games). Your dedication is important and attendance at all 9 games is required.

  • Be excellent by showing your enthusiasm about the program with each and every fan interaction and sale.

  • Be innovative and intelligent through creative and outgoing sales techniques.

  • Sales and customer service experience

  • Self-motivated with high energy

 

Jaguars Values (P.R.I.D.E.):  The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about working for the team

  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team

  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions

  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships

  • Excellent – you should be able to drive the team to achieve goals and results to improve performance

 

Job Qualifications

  • Slaes, fundraising and customer service experience required.

  • High school diploma or general education degree.

  • Must be 18 or older.

  • Must be able to stand for long periods of time and walk long distances in parking lot and stadium. Reasonable accommodations may be made to enable individuals with disabilities to perform the listed job duties and responsibilities.

  • Ability to maintain high levels of enthusiasm while interacting with the Jaguars large fan base.

  • Must be detail-oriented and have strong organizational skills.

  • Strong interpersonal and verbal communication skills.                                                                                               

  • Must be able to work rain or shine.              

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars and Jaguars Foundation are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test and background check.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.


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Facility Operations/Security: Security
Stadium Systems Manager - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY: Manage full time Stadium Systems employees to include; HVAC, Plumbing, Electrical and     Data/Telephone.

ESSENTIAL ACCOUNTABILITIES

1.      Supervise repair, maintenance and engineering of Stadium Systems, Practice Facility Systems and Administrative office Systems.

2.      HVAC, plumbing, lighting, electrical, sound system, scoreboards, phone system, video boards, communications, voicemail/auto-attendant hot/cold pools, and TV/satellite system

3.      Administer and lead staff in operating Building Management System.

4.      Administer and lead staff in operating Lighting Control System.

5.      Organize, track and supervise master plan for repair and maintenance via Preventative Maintenance and Work Order System.

6.      Establish and maintain Stadium Systems budget. 

7.      Devise and plan for annual capital requests.

8.      Continually monitor and look for energy efficiencies.

9.      Direct and lead Stadium Systems staff to ensure departmental objectives are met and within budget. 

10.  Direct and lead Stadium Systems staff in performing all pre-game checks and set up of stadium systems including; sound systems, microphones, headsets, tv/radio communications and video equipment. 

COMPETENCIES

1. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. 
2. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. 
3. Written Communications- Writes clearly and informatively.
4. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.

 

PHYSICAL REQUIREMENTS

1. Light office duties and activities 
2. Mobility to walk Stadium, climb ladders, and enter confined spaces.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)

1.      Bachelor’s degree from a four-year college, university, or equivalent work experience.

2.      Proficient in Microsoft Office products.

3.      Three or more years of Stadium Operations experience. 

4.      Union and construction relationship experience.

5.      Two or more years of BMS Management.

6.      Two or more years of Lighting Control Management

7.      Two or more years of Work Order System Management.

8.      LEED Professional Designation in Operations and Maintenance a plus.

No phone calls please


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Security
Safety Services - Events - MetLife Stadium (East Rutherford, NJ)

MetLife Stadium will be conducting two Job Fairs to hire part time, event driven Safety Services Representatives.  You will be scheduled to work NFL games, concerts and major sporting events.  The information below represents the two scheduled Job Fairs.  Please select one to attend and respond accordingly.  You must arrive between the hours noted as indicated for each event. You can only confirm your attendance by emailing the address below. 

Wednesday, March 22nd

4:00 pm to 8:00 pm

Come to MetLife Stadium, Park in Lot G and enter via MetLife Central Gate

Confirm your attendance by emailing :  safetyservicesjobs@metlifestadium.com  Be sure to leave your full name and phone number.  Please be sure to leave your full name and phone number and specify date and time attending.

or

Saturday, March 25th

4:00 pm - 8:00 pm

Come to MetLife Stadium, Park in Lot G and enter via MetLife Central Gate

Confirm your attendance by emailing :  safetyservicesjobs@metlifestadium.com  Be sure to leave your full name and phone number.  Please be sure to leave your full name and phone number and specify date and time attending.

You must bring your current valid driver's license to your scheduled Job Fair.  Failure to do so will result in not participating in an interview, or moving forward in the hiring process.  Your driver's license is an absolute, no exception requirement for this position.

You must also meet the following requirements:

  • 18 Years of age, or older
  • High School Graduate or possess GED
  • Able to wrok flexible shifts, weekends, and holidays if required
  • Sundays are mandatory during football season
  • Capable for standing on your feet for long periods of time
  • Able to tolerate hot, cold and wet weather conditions
  • Able to ascend / descend stairs at MetLife Stadium
  • Can tolerate working at heights up to 190 feet
  • Able to tolerate loud noise during concerts and shows
  • Able to respond to medical emergency situations
  • Ability to pass pre-employment testing
  • Must pass an extensive background check including local, state, federal and Homeland Security requirements

EEO/MF

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you possess a valid and current driver's license?
2. Are you 18 years of age or older?
3. Are you able to work the unique stadium schedule which includes nights, weekends and holidays?


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Facility Operations/Security: Game Day/Event Staff
Guest Experience Representative - Miami Dolphins (Miami Gardens, FL)

SUMMARY:

Event Day Guest Experience Staff facilitate a first class experience in designated areas of Hard Rock Stadium for Miami Dolphins games, University of Miami Games, Orange Bowl, major concerts, international soccer and other world class events.

ESSENTIAL JOB FUNCTIONS:
•    Assist guests with locating seats and escorting guests to their seat if necessary in a professional manner.
•    Assisting with access control, ensuring all guests are in their proper locations when seated.
•    Assume ownership in resolving guest challenges within the seating bowl (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
•    Comfortable with operating equipment devices for scanning and incident management reporting.
•    Maintain a working knowledge of stadium policies and procedures to effectively assist with general questions.
•    Be proactive and friendly in greeting and assisting our guests with various inquiries, at all points of contact.
•    Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
•    Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times.
•    Be proactive in connecting with Miami Dolphins and Hurricanes Season Ticket Members.
•    Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.


EXPERIENCE REQUIREMENT:
•    Availability to work ALL Miami Dolphins and University of Miami home games along with the Orange Bowl as well as other major events. This will include some nights, weekends and holidays.
•    Customer service experience (entry level or supervisory) preferred but not required.
•    Must have a positive attitude and possess outstanding communication skills.
•    Requires attention to detail and the ability to adapt to changing and difficult situations.
•    Must have the ability to anticipate needs, assess situations and act accordingly.
•    Fluent in English, Spanish beneficial. 
•    Most positions require standing for long periods of time during each event.

-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Event Guest Relations
Guest Services Coordinator - The Detroit Lions and Ford Field Management, LLC. (Detroit, MI)

DESCRIPTION:

Ford Field Management, LLC is Detroit’s premier sports and entertainment destination and is the game day home of the Detroit Lions.  Throughout the year, Ford Field hosts events such as concerts, motorsports, college sports, high school and college graduations, and more.  Ford Field also has space available for conferences, meetings, and banquets.  Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men’s Basketball Final Four.

Ford Field Management and the Detroit Lions currently have a need for a Guest Service Coordinator.  This new position is based out of the Ford Field stadium located in Downtown Detroit.  This position will report to the Director of Guest Services. 

 SUMMARY:

This Guest Services Coordinator is responsible for delivering a high level of customer service and communication.  This person will assist with the day-to-day operations of the department and provide support in the areas of administrative assistance, staff training, customer service, and event coordination.  This position will also work with the Operations and Ticketing departments to achieve customer satisfaction, renewal, and long-term account goals that are in line with the company’s overall objectives.   

 ESSENTIAL FUNCTIONS (including, but not limited to):

The Guest Services Coordinator will have daily responsibilities including, without limitation, the following:
 

  • Provide excellent customer service; troubleshoot client concerns and resolve issues
  • Document and track guest suggestions, complains, and comments in order to make improvements
  • Answer guest questions and concerns from phone calls, letters, comments forms, voice mail & social media
  • Follow-up with incidents in a proficient manner and work to turn negative situations into positive relationships
  • Review and follow up with the incidents and guest comments forms from the ISS system.  Update the system with the follow-up and resolution content and close out the reports
  • Answer phone calls, picking up the messages on the Service line & assisting with returning calls
  • Work with the Marketing department to distribute the promotional contest prizes
  • Collect Designated Driver totals to send to Team Coalition after each game
  • Update the voicemail with new information and updates

NONESSENTIAL FUNCTIONS:

  • Assist with the customer service training rollout to transform the service culture and enhance the hospitality experience. Set up & help facilitate training sessions, focus groups, workshops and the employee recognition program. Plan a pre-season pep rally and post season recognition party for the event staff
  • Training of the event staff during the off-season which will include explaining the importance of their role in providing exceptional customer service and emphasizing the Ford Field philosophies, goals and expectations
  • Assists with touch-points to ensure that a mutually beneficial relationship is being developed and deepened with every account holder and ticketed guest
  • Become familiar with the Veritix Back Office ticketing system, Microsoft CRM & ISS Incident Management system
  • Assist account holders with questions, payments, invoicing, account changes, address changes and transfer
  • Respond to the Guest Services emails daily and will forward over those that require more in depth follow-up
  • Gather updated information and creating informational sheets for the staff briefing before Lions game and events
  • Keep the Guest Services binders up to date with information and stocking the Guest Services desks with supplies
  • Create follow-up reports to send to the Events & Partnership department
  • Mailing out letters including medical, guest recovery packages.  Develop a seat visit list to follow-up with guest concerns on game day
  • Assisting gathering information regarding ejection numbers, incidents & complaints to report to the NFL after each game
  • Work with the Operations department to gather information for the game notes
  • Work with the maintenance department to make maintenance concerns are addressed before each game. Contact the Season Ticket Members with updates
  • Assist with the completion, updates and distribution of the Operations Guide, Parking guides and Fan Guides.
  • Maintain and create files as necessary
  • Recommend initiatives designed to enhance sales, customer services, and event operations
  • Coordinate autograph inventory and create an organized platform to maintain and distribute items for guest recovery efforts
  • Perform other duties as assigned

 QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor’s Degree in Business, Communications, Sports Management, Hospitality or related field
  • At least 3 years of service experience preferred and experience working with a professional sports team a plus
  • Proficient computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs
  • Working knowledge of Microsoft CRM and Veritix ticketing platform preferred
  • Strength in time management, administrative ability, organization, and customer service skills
  • Proven ability to communicate effectively with the public in a professional manner
  • Maintains a professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Self-motivated and able to function in a fast paced environment
  • Excellent organization skills and ability to multi-task
  • Excellent verbal and written communication skills; ability to present ideas clearly and concisely
  • Ability to be a team player and support team and departmental goals
  • Ability to maintain the highest level of confidentiality
  • Valid Driver’s License and good driving record
  • Ability to work a flexible schedule including nights, weekends and holidays

 

To Apply

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. NO CALLS or EMAILS PLEASE.

Equal Opportunity/Affirmative Action Employer

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Bachelor’s degree in Business, Communications, Sports Management, Hospitality or a related field?
2. Do you have at least 3 years of Customer Service experience? If so, describe your service experience. This should include how many years of service experience you have.
3. Do you have experience with Veritix or any other ticket management system? If so, please describe how many years you have worked with the system(s) and what specific system(s) you’ve worked with.
4. What is your salary expectation for this position? Candidates who fail to provide an appropriate response will not be eligible for consideration.
5. Please briefly describe a situation where you provided excellent customer service to a client.


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Facility Operations/Security: Facility/Venue Management
Director of Operations - Washington Redskins (Landover, MD)

The Director of Operations provides professional support in the planning, organization and management of the Operations department focusing on all events and logistics at FedExField, Redskins Park and related to the Washington Redskins team. 

Primary Responsibilities: 

  • Direct and supervise all aspects of Operations including event setup, gameday logistics, sponsor operations and the fan experience
  • Coordinate with other departments and related contractors to assure facility readiness and smooth operations of events
  • Implement and update facility rules, regulations, policies and SOP’s
  • Provide clear, concise and timely communication of directives to all departments within the organization
  • Oversee building scheduling for events, construction and other major projects
  • Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed
  • Oversees adherence to multiple Operating Budgets throughout the year including Redskins Games, Training Camp, Draft Day, and other major events
  • Negotiates contracts with vendors, contractors and service providers
  • Manages and approves bi-weekly payroll for Operations and Guest Services department
  • Oversees all events at FedExField and Redskins Parks from small corporate events to Redskins Games and other Major Events such as Concerts, College Football, etc..
  • Oversee operation of Training Camp in Richmond Virginia. 
  • Manages storage, issuance and tracking of all credentials for events at FedExField
  • Conduct walk throughs with visiting teams, collegiate AD’s, promoters  and staff in prep for Major Events at FedExField
  • Review all Event Orders and Event Timelines prior to being distributed to ensure a quality and complete event plans
  • Assists Security Manger with overseeing the Guest Services staffing program
  • Attends Manager & Captains meetings prior to all Major Events to ensure information is properly disseminated to Event Staff
  • Oversees management of ISS (incident management software) and ABI (payroll and scheduling software)
  • Travels when needed to away games, Super Bowl, and other offsite events
  • Other duties as assigned

Qualifications & Requirements

  • This individual must be a well-established leader and professional with a minimum of 5-7 years of industry experience in a senior management level position within a Stadium or Arena. 
  • They must have a proven track record of managing and leading large scale facility operations with a diverse workforce. 
  • Must have significant experience in the following areas:  contract negotiations, supervising personnel, supervising live entertainment productions, purchasing procedures, and event management. 
  • The incumbent must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of the industry. 
  • Must demonstrate business acumen with a client/customer service focus, and ability to communicate effectively in both written and public speaking forums.
  • Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or sports management or related field, or equivalent combination of education and experience.

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