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Current available jobs in Facility Operations/Security:


» 2017 Guest Relations Game Day Staff - Carolina Panthers (Charlotte, NC)
» Game Day Event Staff - Research & Development - CenturyLink Field (First & Goal, Inc.) (Seattle, WA)
» Manager, Guest Relations - Cleveland Browns (Berea, OH)
» Maintenance Technician - Cowboys Fit at the STAR - Dallas Cowboys - The Star (Frisco, TX)
» Guest Relations Team Member (Part-Time) Summer / Fall 2017 - Denver Broncos/Stadium Management Company (Denver, CO)
» Laundry Attendant - First & Goal Hospitality/CenturyLink Feild (Seattle, WA)
» Command Center Representative - Jacksonville Jaguars (Jacksonville, FL)
» Jaguars Fan Raffle for Charity Sales Team Member - Jacksonville Jaguars (Jacksonville, FL)
» Game Day Staff - Kansas City Chiefs (Kansas City, MO)
» PT Corporate Events Staff - Kansas City Chiefs (Kansas City, MO)
» Part-Time Security Officer - Kansas City Chiefs (Kansas City, MO)
» Housekeeping Associate - Mercedes-Benz Stadium (Atlanta, Ga)
» Staff Assistant, Entertainment and Brand Impact - Miami Dolphins (Miami Gardens, FL)
» Operations Staff Assistant, Entertainment and Brand Impact Department - Miami Dolphins (Miami Gardens, FL)
» Parking Cashier - Miami Dolphins (Miami Gardens, FL)
» Parking Specialist - Miami Dolphins (Miami Gardens, FL)
» Event & Game Day Staff, Entertainment & Brand Impact Department - Miami Dolphins (Miami Gardens, FL)
» Building Maintenance Technician - Minnesota Vikings (Eden Prairie, MN)
» Facility Services Assistant - Minnesota Vikings (Eden Prairie, MN)
» Tour Guide - Philadelphia Eagles (Philadelphia, PA)
» Security Officer / Part-Time - Sports Authority Field at Mile High / Denver Broncos (Denver, CO)
» Gameday Entertainment Representative - The Oakland Raiders (Alameda, CA)
» Game Day Event Staff - Washington Redskins (Landover, MD)


Facility Operations/Security: Event Guest Relations
2017 Guest Relations Game Day Staff - Carolina Panthers (Charlotte, NC)

Mission Statement:

Guest Relations Team Members are committed to providing great customer service to our guests. We are an extension of the Carolina Panthers management throughout the stadium, and we strive to achieve excellence beyond expectation. The Guest Relations staff enforces stadium policies, assists with fan issues, and takes a proactive approach in order to improve the fan experience. We share the Carolina Panthers’ vision of what a positive game day experience should be for our guests. Our Guest Relations team is one of the most visible and crucial teams in the stadium. This team sets the tone for delivering exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner.

Requirements:

·         Have a strong customer service background

·         Availability to work ALL Carolina Panthers home games and all other events at Bank of America Stadium                      including nights, weekends, and holidays

·         Ability to meet the physical demands of the job including standing for an extended period of time, walking                      throughout the stadium (including climbing stairs), and working outside in various weather conditions

·         Must be a team player who possesses a positive attitude and uses good judgment

·         Able to work with little supervision and is self-motivated

·         Friendly and personable. Ability to work in a fast-paced environment

·         Must pass a background check

Responsibilities:

·         Greet each guest while serving as a customer service representative with an energetic and courteous demeanor

·         Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a              Team Leader or Supervisor

·         Monitor assigned areas ensuring safety of all guests

·         Understand and enforce both the NFL Fan Code of Conduct and Bank of America Stadium policies and             procedures

·         Answer guests’ questions in a timely fashion as it relates to their game day experience

·         Perform other duties assigned as needed for game day position

*Guest Relations Team Members are seasonal employees and are staffed on an “as needed” basis

Note: When you apply for this job online, you will be required to answer the following questions:

1. yes/no I am available to work ALL Carolina Panthers home games and other events at Bank of America Stadium including nights, weekends, and holidays.
2. yes/no I am able to meet all the requirements listed in the job description.
3. yes/no I am at least 18 years old


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Facility Operations/Security: Event Guest Relations
Game Day Event Staff - Research & Development - CenturyLink Field (First & Goal, Inc.) (Seattle, WA)

The Guest Services Research and Development Team at CenturyLink Field is tasked with observing and capturing data which is critical to providing efficient, operational services that “Exceed Expectations. Every guest, every time!” This includes auditing/recording guest wait times at stadium entrances, food and beverage points of sale and more.

Capabilities:  All R&D staff must share these common abilities.  Staff may be deployed to different areas for different events, and it is important that staff can step in to any situation.

  • Ability to accurately capture data and provide detailed reports to leadership and management

  • Ability to use the tools and technology provided to capture data – includes application use, troubleshooting and dexterity

  • Staff must be professional and knowledgeable of the stadium and its services

  • Ability to stay focused on the job task, not the event.

    • NO positions allow staff to watch the event at any time

  • Ability to stand for long periods of time (unless physically unable to stand)

  • Ability to walk stairs (not all teams will have stairs in their area, but if redeployed to other areas, the ability to walk stairs may be essential)

  • Ability to handle heights of the upper bowl areas

  • Ability to withstand the weather elements (sun, rain, wind, freezing temperatures, etc.) for long periods of time

  • Ability to communicate well and clearly with team members, staff and guests

  • Ability to manage large crowds of guests

  • Ability to handle the loud noises from the stadium and its guests

  • Availability on nights, weekends and holidays as the event schedules dictate

Attendance Requirements:

  • Work 9 out of 10 Seahawks games, plus any Seahawks home playoff games each season

  • Work 10 out of 18 Sounders matches each season

  • Work our full stadium concerts (number required various based on number of total concerts)

  • Be on time for all scheduled event shift call-times

  • Be able to work the duration of all scheduled event shifts

  • Notify management of any scheduled events you cannot work


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Facility Operations/Security: Event Guest Relations
Manager, Guest Relations - Cleveland Browns (Berea, OH)

The Cleveland Browns are actively recruiting for the position Manager of Guest Services in the Stadium Operations department. This position reports to the Director of Stadium Operations.

The primary purpose of the Manager of Guest Services is to directly supervise the day-to-day activities of the Guest Services department including supervising the full time Coordinator of Guest Services, lead gameday fan recovery, resolve fan issues effectively and efficiently and with the assistance of the coordinator, supervise the approximate 300 member gameday Guest Services staff.

RESPONSIBILITIES AND DUTIES:

  • Supervise all front of house activities as they relate to the Stadium Operations Guest Services staff
  • Recruit, screen, hire, train, coach, discipline, motivate and supervise the activities of gameday supervisors and staff
  • With the guidance of Stadium Operations leadership staff, determine gameday staffing needs, deployment and schedule accordingly
  • Develop and implement effective standard operating procedures for use by supervisors and staff
  • Develop and implement training programs for all gameday staff. Work closely with fellow full time Stadium Operations staff in the coordination and execution of this training.
  • Implement incentive strategies and actions to effectively retain gameday staff year to year

Guest Service

  • Stadium Operations lead in the investigation and resolution of customer concerns and complaints with an emphasis on resolving issues and fan recovery event day
  • Work closely with Membership Services and Premium Sales staffs to ensure fans have the best possible experience at FirstEnergy Stadium and issues are resolved quickly, ideally on gameday
  • Implement new and proven methods of guest service, crowd management and training to ensure preparedness of staffs and the safety and comfort of fans
  • Constantly look for ways to improve staff performance, training programs, lines of communication and service to the guests. Seek new methods and technology to improve the department’s vision.

Special Events

  • Determine and provide qualified staff for non-gameday special events including but not limited to soccer, football, concerts and banquets
  • Provide staffing plans, staff, training and direction to Guest Services staff at training camp in Berea, Ohio
  • Work closely with the Director of Fan Experience and Special Events and the Security Director to determine needs

General:

  • Supervise full time Guest Services Coordinator position and assist managing Guest Services Intern
  • Contribute to the department budget process for gamedays, special events, payroll and material procurement
  • Manage staff uniform program
  • Manage fan and department printed materials
  • Oversee FirstEnergy Stadium website
  • Serve as department contact for TicketMaster as it relates to all ticket scanner issues, concerns and updates
  • Possess superior working knowledge of TicketMaster system and scanners
  • Be certified by Techniques for Effective Alcohol Management (TEAM) and conduct certification classes to staff
  • Contribute to snow removal and provide staff as necessary
  • Ability and comfort speaking in front of large groups

ESSENTIAL JOB KNOWLEDGE:

  • Ability to work independently, prioritize, and make quick and decisive decisions with confidence
  • Familiarity with payroll and scheduling systems
  • Basic computer skills specifically including Microsoft Office Suite and industry standard software
  • Basic understanding of standard office equipment including AV equipment, PDAs, smartphones, and photocopiers

JOB REQUIREMENTS:

  • Supervisory experience in a public assembly facility with a demonstrated ability to motivate large staffs
  • Experience hiring and effectively training a large part time team
  • Demonstrated ability to solve fan and visitor issues efficiently and to the satisfaction of both parties
  • Clearly, effectively, and professionally interact with staff, supervisors, fellow departments, contractors and the public
  • Ability to read, write and speak English
  • Ability to walk, stand, and climb stairs and ramps during entire shift (8 – 12 hours)
  • Ability to lift, carry, and transport large boxes and items in excess of 25 lbs
  • Availability to work long and irregular hours including nights, weekends, holidays, NFL games and special events including but not limited to soccer, football, concerts and banquets

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Facility Operations/Security: Maintenance
Maintenance Technician - Cowboys Fit at the STAR - Dallas Cowboys - The Star (Frisco, TX)

POSITION OVERVIEW

Self-motivated, responsible, hard-working, punctual, organized and have excellent communication skills. We are looking for the technician to deliver superior, top notch club support. This position serves our clubs by repairing, maintaining, and servicing commercial fitness equipment. This position reports to our Operations Manager.

KEY RESPONSIBILITIES

* Perform general fitness equipment repairs with high attention to detail, including but not limited to: treadmill belt replacements, small drive motors, understand voltage readings on all components, replace equipment consoles and perform stationary bike calibrations.

* Electronic and mechanical troubleshooting.

* Perform all troubleshooting and diagnostics of fitness equipment.

* Ability to communicate thoughtfully, clearly and professionally with our GM, AGM, Fitness Director, Operations Manager, and all club staff.

* Must maintain inventory level and work within the clubs assigned fitness equipment repair budget.

* Knowledge of and experience with the all tools, equipment, and material used for repairs.

* Manage a daily routine of service calls and perform repairs and address emergencies as assigned.

* Communicate and meet repair deadlines.

* Leaves the club with equipment working and/or communicates explicitly any challenges.

* A no excuses approach to returning equipment to full operation. 

* Must demonstrate attention to detail and adhere to assigned performance protocols. 

* Actively assist the team in the completion of goals and cost savings.

* Accountable for actions and results regarding the maintenance of fitness equipment within assigned clubs.

* Complete reports and paperwork as needed for daily job tasks. 

* Provide detailed feedback to the Operations Manager on any and all challenges in the field.

* Solicits and uses feedback for continuous improvement.

* Minor building maintenance. Light bulbs, minor plumbing, minor electrical, AC filters. 

* Preventative maintenance and repairs on all exercise equipment. This includes product under warranty.

* Pool maintenance. CPO certification required within 30 days of employment. 

* Perform other duties as assigned.

Work Schedule   

This is a full-time non-exempt position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.  Your hours will include prime time hours and some weekends and holidays. Special events, promotions, and other demands will require some early mornings and late nights.

EXPERIENCE, KNOWLEDGE, EDUCATION

* A passion for health and wellness and the ability to influence people in overcoming their obstacles to exercising, joining a fitness club, and in making lifestyle changes.  

* Experience with gym equipment maintenance 

* Computer-savvy and proficient in using programs such as Word & Excel.

* Team player who approaches challenges in a creative and positive manner.  

* Certified Pool Operator 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience repairing gym/fitness equipment?


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Facility Operations/Security: Usher/Ticket Taker
Guest Relations Team Member (Part-Time) Summer / Fall 2017 - Denver Broncos/Stadium Management Company (Denver, CO)

The Guest Relations Department of Sports Authority Field at Mile High is hiring for the following part-time/seasonal position for the 2017 Denver Broncos Season. Each position is vital to our operation and we are looking for qualified, customer-service oriented candidates to fill positions. All of these positions require a willingness to assist and approach guests with a friendly sense of service, making our Guest Relations team "A MILE ABOVE THE REST" and the best facility to visit in the National Football League!

 

Guest Relations Team Member:  The Denver Broncos and Stadium Management Company are looking for personable, attentive individuals looking for a part-time, seasonal job full of excitement and fan interaction!These positions could include Usher, Ticket Taker, Club Level, or Suite Level.  Staff Members are expected to interact with guests, get to know the season ticket holders, be able to provide assistance to all fans. These situations may include scanning tickets upon entry, helping a guest find their seat location, conflict resolution or problem solving between fans, and directions to various locations in the Stadium.  Starting pay for all of these positions is $11.00 per hour.

Requirements:

·         Excellent customer service and verbal communication skills

·         Availability to work ALL Denver Broncos home games and all other events deemed mandatory by Stadium Management Company

·         Ability to stand for extended periods of time, walking (including stairs) and working outside in various weather conditions

·         Positive, team-oriented attitude

Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.

What to expect:

  • Use a palm pilot device to scan all tickets as they enter the building. 
  • Greet guests and guide them to their seats
  • Be stationed in one place for a period of time.
  • Be outside in all different types of elements.
  • Resolve fan issues as they arise.
  • Be able to work a shift that will range between 8-9 hours.
  • Be flexible and ready to work other duties as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you live in the Denver Metro Area?
2. Are you 18 years of age or older?
3. Can you commit to working all Denver Broncos home games and other events deemed mandatory?


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Facility Operations/Security: Uniforms
Laundry Attendant - First & Goal Hospitality/CenturyLink Feild (Seattle, WA)

Position Summary

Operates washing machines to clean unifroms and other company articles and assists workers in issuance and return of uniform itiems, according to company policies and procedures.

ESSENTIAL FUNCTIONS:

  • Washes, dries, and folds all lines/uniforms
  • Sorts all lines/uniforms properly according to type and soil
  • Process stained uniforms according to company guidelines
  • Prepares and bags uniforms according to the list and NPO group
  • Ensures cleanliness and maintenace of laundry room at all times
  • Reports all damge, hazards or defective equipment
  • Assist with game day or event day uniform needs
  • Preforms other duties as assigned

EDUCATION & EXPERIENCE:

  • Previous professional laundry or housekeeping experience a plus

KNOWLEDGE,SKILLS & ABILITES:

  • Good communication skills - ability to understand and follow direction
  • Ability to prioritize tasks, handle multiple projects simultaneously

PHYSICAL REQUIREMENTS:

  • Frequent standing, walking, bending, reaching, twisting and using hands for entire length of shift
  • Ability to lift up to 50 pounds and push a 100 pound cart

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Facility Operations/Security: Game Day/Event Staff
Command Center Representative - Jacksonville Jaguars (Jacksonville, FL)

POSITION SUMMARY

The Command Center Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars.  The Command Center Representative will report to the Senior Manager of Fan Experience.


POSITION DESCRIPTION

  • Answer incoming radio and phone calls for Jaguars event staff

  • Maintain radio/cellular communication with team members concerning game day issues to be resolved

  • Serve as liaison between the Jaguars and stadium partner companies in the event of a stadium issue/concern

  • Computer entry of all radio and phone calls into game day incident log

  • Pre-game, perform checks with each radio channel to ensure gates are cleared to be opened

  • Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance

  • Become familiar and stay up to date with stadium locations, sponsor names, check-in locations

  • Have a professional and pleasant phone/radio manner with a professional manner and properly and calmly respond to problem reporters

  • Requires ability to multi-task and prioritize

  • Able to remain calm and speak clearly in stressful situations

  • Complete a post-event report, identifying any continual issues and follow-up items

  • Perform individual duties as assigned

  • Typing skills and basic computer skills required

SCHEDULE

  • Available for two to three trainings during the summer

  • Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.


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Facility Operations/Security: Game Day/Event Staff
Jaguars Fan Raffle for Charity Sales Team Member - Jacksonville Jaguars (Jacksonville, FL)

Summary:  

The Jacksonville Jaguars Foundation is looking for friendly, high-energy, motivated sellers to join the Jaguars 50/50 Jackpot for Charity sales team for the 2017 season. The Jacksonville Jaguars Foundation is giving you the opportunity to become part-time, seasonal team member where you can bring your passion for raising money for the Jaguars Foundation and other Jacksonville charities to every Jaguars home game played at EverBank Field. 

Job Duties & Responsibilities

  • Be passionate by interacting and connecting with fans pre-game and in-game to explain the details of the 50/50 jackpot program.

  • Be accountable through accurate handling of the sales and distribution of raffle tickets, and turn in all cash and tickets to Coordinator at the end of the shift.

  • Be responsive and knowledgeable about the program, The Jaguars Foundation, and other charities in order to answer fan questions about the 50/50 jackpot.

  • Show your dedication to the Jaguars, The Jaguars Foundation and other charities by meeting and exceeding minimum sales goals as specified by Coordinator.

  • Hours: Approximately 7-8 hours at each Jacksonville Jaguars Home Game played at EverBank Field (Two preseason games and seven regular season home games). Your dedication is important and attendance at all 9 games is required.

  • Be excellent by showing your enthusiasm about the program with each and every fan interaction and sale.

  • Be innovative and intelligent through creative and outgoing sales techniques.

  • Sales and customer service experience

  • Self-motivated with high energy

 

Jaguars Values (P.R.I.D.E.):  The Jaguars looks for candidates that exemplify and share its core values:

  • Productive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about working for the team

  • Responsive and Accountable – you should be able to be trusted and relied upon by others on the team

  • Innovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions

  • Dedicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships

  • Excellent – you should be able to drive the team to achieve goals and results to improve performance

 

Job Qualifications

  • Slaes, fundraising and customer service experience required.

  • High school diploma or general education degree.

  • Must be 18 or older.

  • Must be able to stand for long periods of time and walk long distances in parking lot and stadium. Reasonable accommodations may be made to enable individuals with disabilities to perform the listed job duties and responsibilities.

  • Ability to maintain high levels of enthusiasm while interacting with the Jaguars large fan base.

  • Must be detail-oriented and have strong organizational skills.

  • Strong interpersonal and verbal communication skills.                                                                                               

  • Must be able to work rain or shine.              

Applications are being accepted online only.  Please do not call to apply for this position.  Please provide complete information.  An incomplete application may affect your consideration for this position.  The Jacksonville Jaguars and Jaguars Foundation are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. 

By submitting this application, you understand that you may be subject to a pre-employment drug test and background check.  You certify that the information in your application is true, correct and complete.  You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided.  You understand your application is subject to, among other things, your eligibility to work in the United States.


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Facility Operations/Security: Game Day/Event Staff
Game Day Staff - Kansas City Chiefs (Kansas City, MO)

Guest Relations Positions

Guest service representatives (GSR)

Summary: Reporting to the Event Services Department, the Guest Service Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Guest Service Representatives have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Greeters

Summary: Reporting to the Event Services Department, the Greeter is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Greeters are the first impression the Guests have of Club Level, so making guests feel welcome and comfortable right away is key. You will welcome each guest with, “Welcome to Arrowhead” and will check game tickets and passes to make sure guests are in the correct location. Greeters will also thank Guests as they leave. Greeters are also responsible for maintaining the integrity of the Scout Investments Club Level.

ADA Attendants

Summary: Reporting to the Event Services Department, the ADA Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. ADA Attendants have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. ADA Attendants have direct contact with the Guests in our accessible seating sections and have the opportunity to enhance every Guest’s Arrowhead experience by being proactive, courteous, helpful and compassionate to each individual’s situation. Your key responsibility is to make sure that only Guests holding tickets for the accessible seating sections are allowed to sit, stand and/or view the game from your section.

Elevator Operators

Summary: Reporting to the Event Services Department, the Elevator Operator is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Elevator Operators have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies. Elevator Operators are responsible for transporting passengers between floors of the stadium.

Ticket Takers

Summary: Reporting to the Event Services Department, the Ticket Taker is responsible for validating admission into each Arrowhead Stadium Event while providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Ticket Takers have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

Stadium Services Positions

Pan and Broom Attendants

Summary: Reporting to the Stadium Services Department, the Pan and Broom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Pan and Broom Attendants will patrol their designated area and ensure their area is free and clear of debris and make sure that trash is removed and changed as needed on the concourses.

Restroom Attendants

Summary: Reporting to the Stadium Services Department, the Restroom Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Restroom Attendants will be responsible for keeping all Arrowhead Stadium restrooms stocked, clean and free of debris and trash. As a Restroom Attendant, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

Suite Maids

Summary: Reporting to the Stadium Services Department, the Suite Maid is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Suite Maids will assist in keeping suites clean and stocked with the necessary items including toilet paper and paper towels. They will be on hand to clean up spills and trash in suites. As a Suite Maid, you will be extremely visible to Guests. They will look for information from you and your contact with individual guests may occur more than once during an event. Be proactive in your offensive play to ask them if they are in need of assistance. Be aware of your area as well as specific issues that may need attention. Your focus should be to provide a safe environment and an exceptional fan experience while working efficiently.

Fans First Positions

Wheelchair Attendants

Summary: Reporting to the Fan Experience Department, the Wheelchair Attendant is responsible for providing world class customer service and hospitality to all guests who need assistance entering Arrowhead Stadium. Wheelchair Attendants ensure that guests who are in need of this assistance make it safely to their seats.

 Fans First In-Stadium Representatives

Summary: Reporting to the Fan Experience Department, the Fans First Representative is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Fans First Representatives have the ability to impact each guest’s experience, and do everything that they can to enhance the experience while abiding by company policies. Fans First In-Stadium is composed of 11 booths on the Lower and Upper Levels of Arrowhead Stadium that are designed to help provide information, resources and customer service to fans inside the stadium.

 Fans First Parking Representatives

Summary: Reporting to the Fan Experience Department, the Fans First Parking Representative is responsible for providing world class customer service and hospitality to all guests entering Truman Sports Complex. Fans First Parking Representatives have the ability to impact each guest’s experience, and do everything that they can to enhance the parking experience while abiding by company policies. Fans First Parking is composed of 9 tents around our parking lot areas that are designed to help provide information, resources and services to fans before they enter the stadium.

 Courtesy Cart Attendants

Summary: Reporting to the Fan Experience Department, the Courtesy Cart Attendant is responsible for providing world class customer service and hospitality to all guests entering Arrowhead Stadium. Courtesy Cart Attendants have the ability to impact each guest’s experience, and do everything that they can to enhance the experience while abiding by company policies. Courtesy Cart Attendants are responsible for safely transporting fans to or from the parking lots or stadium gates. 

50/50 Raffle Ticket Sellers

Summary: Sells raffle tickets to fans before and during all Chiefs’ home games. Sellers interact with fans, handle cash and help raise money for local charities through the sale of raffle tickets. 

NO PHONE CALLS PLEASE


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Game Day/Event Staff
PT Corporate Events Staff - Kansas City Chiefs (Kansas City, MO)

 Job Summary: Corporate Event Staff members are responsible for the setup, tear down, and conversion of all event spaces throughout Arrowhead Stadium.  They are required to maintain the cleanliness of the event spaces throughout all events, all hours of the day.  Days and hours vary, and are primarily driven by the Corporate Events schedule.  The standard non-housekeeping weekday shift is 8:15am – 4:00pm.

ESSENTIAL ACCOUNTABILITIES:

1.      Setup and Tear down of Event Spaces – Follow load in and load out procedure utilizing proper equipment. Use work orders and AutoCAD layouts to set up furniture locations for events. Return club furniture to standard operating layout post event.  Pre-event cleaning as needed- sweeping and mopping floors, vacuuming, cleaning tables and chairs, glass, restrooms in event space, entrance and exit lobbies.  Looking for male and female applicants.  Because of housekeeping responsibilities for both male and female guests at Arrowhead Stadium, the Corporate Event staff must maintain a balanced staff of both males and females.

2.      Event Services/Housekeeping – Maintain cleanliness of event space during the event.  Continuously check trash containers, emptying and relining as necessary.  Continuously check male and female restrooms- trash, restocking paper products, sweeping/mopping floor, cleaning sinks and counters, cleaning mirrors.  Utilize a pan and broom to sweep debris off floor as needed in event space and lobbies.  Assist Event Manager and Coordinators with clients’ needs and requests.

3.      Post Event Services – Empty and reline all trash and recycle cans.  Clean all rooms applicable to the event and event space- restrooms, lobbies, concourses, clubs.  Clean and store all equipment.

4.      Maintenance of Event Related Equipment – Report all damages to furniture and equipment to the Supervisor and store properly without damaging walls, doors, or thresholds using proper carts and racks.

5.      Snow Removal – shoveling and clearing all snow for Corporate Event related purposes.  Ability to work in the freezing temperatures for extended periods of time at all times of day or night, carry 50lb bags of ice melt for distances and upstairs, shovel snow and walkways.

             

COMPETENCIES:

 

1.      Technical Skills – ability to lift and move furniture under control without damaging walls, doors, thresholds, or equipment/furniture. Ability to read and comprehend AutoCAD drawings, layouts, and work orders. Able to work efficiently in large groups. Maintain a high level of customer service.

2.      Motivation - Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

 

PHYSICAL REQUIREMENTS:

1.      Walk and stand

2.      Climb

3.      Bend forward

4.      Kneel down

5.      Push and pull objects

6.      Lift and/or move up to 25 lbs, sometimes over shoulder.

7.      Repetitive bending and lifting of items

8.      Repetitive arm  movements

9.      Complete work off ladders

EXPECTATIONS:

1.      Reports to work each day and on time, and works extra hours when needed.

2.      Night and weekend availability required.

3.      Employee must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).

4.      Provides excellent level of customer service to both internal and external customers.

5.      The employee must be able to determine the neatness, accuracy and thoroughness of the work assigned.

6.      If required to travel for business: maintains a valid driver’s license and good driving record.

7.      Must undergo and pass a back ground check.


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Security
Part-Time Security Officer - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY:   The Kansas City Chiefs will expect the appointee to possess honesty, integrity, tolerance, good judgment, a pleasant and courteous professional attitude and appearance, and the ability to resolve conflict in a constructive manner.

ESSENTIAL ACCOUNTABILITIES:

  1. Perform safety and security duties and assigned tasks to include the protection of persons and property.
  2. Investigate, document and follow up on all incidents.
  3. Respond to all duress and security alarms.
  4. Performs inspections for safety, security, and fire hazards.
  5. Provide building, campus and parking control.
  6. Control after-hours access.
  7. Maintain department equipment.
  8. Maintain confidentiality of all security and facility information.
  9. Provide services not available from other facilities departments.
  10. Fulfill all requests from Administration.
  11. Will be necessary to work paid overtime with little or no notice.
  12. Compensation: $14 per hour.

 

COMPETENCIES:

  1. Communication – strong written and oral communication skills related to incidents and writing incident reports.
  2. Computer Skills – data entry and retrieval, basic knowledge of Microsoft Office Suite.
  3. Basic Office Skills – phone/voice mail, fax machine and copier, etc.
  4. Basic Criminal Law – knowledge of criminal law.
  5. First Aid.

 

PHYSICAL REQUIREMENTS:

  1. Must be in good physical condition, as position requires frequent walking/standing for long periods of time.
  2. Must be able to lift/carry/push 50lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Valid driver’s license with good driving history.
  2. Two years prior security experience, or some level of formal education in criminal justice.
  3. High school diploma or GED minimally required; some college education preferred.
  4. Supervisory experience preferred.

Background check and successful completion of certification requirements by Kansas City Police Department will be required in order to perform security services within the city limits of Kansas City, MO.

NO PHONE CALLS PLEASE


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Custodial/Housekeeping
Housekeeping Associate - Mercedes-Benz Stadium (Atlanta, Ga)

“Welcome Home!” At Mercedes-Benz Stadium our philosophy is for everyone to feel like a guest in our home. Each and every Team Member is important to this endeavor.

Position Description

The Housekeeping Associate for Mercedes-Benz Stadium is an integral part of Stadium Operations.  Our Housekeeping Associates are responsible for helping keep our building clean, well maintained, and to provide our guests with the world’s ultimate entertainment experience.

Essential Duties and Responsibilities

  • Collect and empty recyclables and trash in a timely manner; ensure that receptacles or containers never overflow
  • Perform a variety of cleaning activities such as sweeping, mopping, vacuuming, dusting and polishing
  • Maintain rest room areas to highest level of quality standards; keep toilets, urinals, floors, sinks, faucets, countertops, mirrors, dispensers, stalls/partitions and doors neat and clean at all times
  • ·Ensure rest room toilet tissue, seat cover, hand towel, soap, and feminine hygiene dispensers remain well stocked and never run out of product
  • Respond to spills and thoroughly clean affected areas in a timely manner to ensure safety of our guests
  • Other duties, functions, special projects and responsibilities as assigned by supervisor

Education Requirements

  • High school diploma or general education degree (GED) preferred.  Minimum one-(1) year experience in a housekeeping/janitorial position.

Required Skill

  • Must be customer service oriented and maintain a neat and clean appearance at all times
  • Must have a keen awareness of working environment; “you see – you respond” meaning pick up trash, wrappers, paper, litter, or any other debris you see to keep our building clean at all times
  • Must be available for approximately 75 % all events held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United FC soccer, concerts, etc.  Associates must be available for events on nights, weekends and holidays.
  • This is a part-time position.
  • Must enjoy helping others and working within a team environment
  • Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships
  • Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner
  • Must be available to attend all necessary training as a prerequisite for employment
  • Ability to stand, walk or walk up and down stairs throughout an event

Note: This position was originally posted on the Atlanta Falcons employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Atlanta Falcons employment site.

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Facility Operations/Security: Game Day/Event Staff
Staff Assistant, Entertainment and Brand Impact - Miami Dolphins (Miami Gardens, FL)

SUMMARY: 

The Miami Dolphins are seeking a skilled, motivated and reliable individual to fill the position of Entertainment & Brand Impact Staff Assistant.  Under the supervision of the Entertainment & Brand Impact Department, the Staff Assistant position will assist in the overall execution of Dolphins organizational events, Membership Events & the management of entertainment assets. 

CORE RESPONSIBILITES: 
•    Work all Miami Dolphins home games for the 2017 season, including preseason and playoffs as needed.
•    Work with Entertainment staff on the planning and execution of all Miami Dolphins organizational events and Membership Events, including setup and breakdown.
•    Researching and booking 3rd party vendors for all events.
•    Scheduling appearances for Miami Dolphins Mascot, T.D.
•    Scheduling appearances for the Fins Force street team.
•    Assist with game day activities, as it relates to activation and event obligations. 
•    Provide a high quality customer service interaction with all guests to enhance the entertainment experience. 
•    Additional duties as assigned. 

QUALIFICATIONS: 
•    1-2 years of event planning experience
•    Must have a flexible schedule including nights, weekends and holidays. 
•    Must be comfortable multitasking and problem-solving in a fast paced, high pressure environment. 
•    Manage time effectively, with the ability to perform well under strict deadlines
•    Demonstrate a professional demeanor with all fans, staff and executives.
•    Perform strenuous physical duties, including carrying heavy boxes and equipment
•    Ability to commit to ALL Miami Dolphins home games, including preseason.
•    Fluency in Spanish preferred, but not required


-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 

-    Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions


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Facility Operations/Security: Game Day/Event Staff
Operations Staff Assistant, Entertainment and Brand Impact Department - Miami Dolphins (Miami Gardens, FL)

SUMMARY:

The Miami Dolphins are seeking a skilled, motivated and reliable individual to fill the position of Entertainment & Brand Impact Operations Staff Assistant. Under the supervision of the Entertainment & Brand Impact Department, the Operations Staff Assistant position will assist in the overall execution of Dolphins organizational events, Membership Events & the management of entertainment assets.

CORE RESPONSIBILITES:

  • Work all Miami Dolphins home games for the 2017 season, including preseason and playoffs as needed.
  • Work with Entertainment staff on the planning and execution of all Miami Dolphins organizational events and Membership Events, including setup and breakdown.
  • Researching and booking 3rd party vendors for all events.
  • Assist with game day activities, as it relates to activation and event obligations.
  • Provide a high quality customer service interaction with all guests to enhance the entertainment experience.
  • Manage and organize Inventory of the Entertainment and Brand Impact department assets for all Miami Dolphins events.
  • Provide support in the planning of game day activations for both plaza and inner-bowl entertainment.
  • Oversee all game day fan activations on stadium plazas.
  • Manage Event Staff Scheduling and payroll.
  • Supervise Game Day Staff workers to ensure all activations are properly set and managed
  • Additional duties as assigned.

QUALIFICATIONS:

  • Must have a flexible schedule including nights, weekends and holidays.
  • Must be comfortable multitasking and problem-solving in a fast paced, high pressure environment.
  • Manage time effectively, with the ability to perform well under strict deadlines
  • Demonstrate a professional demeanor with all fans, staff and executives.
  • Perform strenuous physical duties, including carrying heavy boxes and equipment.

REQUIREMENTS:

  • Must commit to entire Miami Dolphins home schedule and potential home playoff games.
  • Ability to commit to ALL Miami Dolphins home games, including preseason.

- This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.
- Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.


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Facility Operations/Security: Parking Operations
Parking Cashier - Miami Dolphins (Miami Gardens, FL)

Summary:

Cashiers are responsible for greeting, collecting money, keeping an accurate account, and providing receipts and correct change to guests who pay for game day parking. Cashiers are also responsible for checking the authenticity and removing the stub from all parking passes as prepaid vehicles enter the stadium lots. Cashiers will be responsible for avoiding any damages to hand held devices issued for credit card and cash transaction, Sunpass transactions and parking pass/barcode scanning. Cashiers will also provide first-class customer service and direction to guests while maintaining appearance standards set forth by the Miami Dolphins.

ESSENTIAL REQUIREMENTS:

  • Prior cashier and customer service experience are required.
  • Ability to handle large amounts of money.
  • Accountable for the accurate balance of money based on the number of tickets sold versus the amount of money collected.
  • Capacity to expedite cash transactions in a timely manner while still attending to guests needs.
  • Ability to be trained in the operational functions of traffic control management
  • Ability to be trained in the use of hand held devices used for credit card and cash transaction, Sunpass transactions and parking pass/barcode scanning.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with and understand instructions from management.
  • Ability to bend, stand, lift 15 lbs., and maneuver throughout the stadium parking lots for long periods of time.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions required.


If interested please apply here and contact Donald Rubio at 305-943-6503 or email at drubio@dolphins.com


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Facility Operations/Security: Parking Operations
Parking Specialist - Miami Dolphins (Miami Gardens, FL)

Summary:

Parking Specialists are responsible for directing vehicles to their proper location and parking space during inbound traffic flow at all Miami Dolphins and University of Miami home games, and all other stadium events. Specialists will also provide first-class customer service while maintaining appearance standards set forth by the Miami Dolphins.

ESSENTIAL REQUIREMENTS:

  • Ability to be trained in the operational functions of traffic control management.
  • Ability to work nights, weekends, and holidays in all weather conditions.
  • Ability to communicate with guests and understand instructions from management.
  • Some customer service experience is helpful.
  • Ability to bend, stand, lift 30 lbs., and maneuver throughout the stadium parking lots for long periods of time.
  • Ability to speak Spanish helpful but not necessary.
  • High School diploma preferred but not necessary.
  • Parking/Traffic control experience preferred but not necessary.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.


If interested please apply here and call Donald Rubio at 305-943-6503, or email drubio@dolphins.com.


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Facility Operations/Security: Game Day/Event Staff
Event & Game Day Staff, Entertainment & Brand Impact Department - Miami Dolphins (Miami Gardens, FL)

Summary:     

The Miami Dolphins are seeking skilled, motivated and reliable individuals to fill the part time position of Event Staff. Under the direct supervision of the Entertainment & Brand Impact Department, the Event Staff position will assist in the overall execution of game day activities during the Miami Dolphins season at Hard Rock Stadium, as well as other Miami Dolphins events throughout the year.

CORE RESPONSIBILITES: 
•    Work ALL Miami Dolphins home games for the 2017 season, including preseason.
•    Assist with all in-game activities as it relates to activation and event obligations. 
•    Support Entertainment & Brand Impact department in all pregame and postgame events as assigned. 
•    Arrive early on game days to set up the Grand Plaza amplified by Hard Rock, the Joe Robbie Alumni Plaza and the Don Shula Plaza. 
•    Oversee and operate Miami Dolphins activations. 
•    Provide a high quality customer service interaction with all guests to enhance the entertainment experience. 
•    Assist with set up and break down of Miami Dolphins events throughout the year. 
•    Other tasks and duties as assigned. 

QUALIFICATIONS: 
•    Must have a flexible schedule including weekends and holidays. 
•    Must be comfortable to work in a fast paced, high pressure environment. 
•    A professional demeanor with the ability to interact with our fans & front office staff and conduct themselves accordingly. 
•    Ability to commit to ALL Miami Dolphins home games, including preseason.

REQUIREMENTS: 
•    Must commit to entire Miami Dolphins home schedule and potential home playoff games. 


-    This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium. 
-    Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.


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Facility Operations/Security: Facility/Venue Management
Building Maintenance Technician - Minnesota Vikings (Eden Prairie, MN)

The Minnesota Vikings Football are currently searching for a qualified and dedicated Building Maintenance Technician.  The successful candidate will be responsible for plumbing, electrical, HVAC, and other mechanical systems maintenance in the building, as well as any other duties assigned by the Building Maintenance Manager.  We are looking for a candidate with some prior mechanical or building maintenance experience, who can take initiative with preventative maintenance programs and corrective action as issues arise. The ideal candidate must also be able to communicate effectively with other staff members, visitors, and outside vendors that he/she might encounter.  This position will be located in Eden Prairie and move to Eagan in March of 2018, upon the completion of the Vikings new practice facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Evaluate, repair and maintain plumbing, electrical, HVAC and other mechanical systems in the building

  • Assist with therapy pool repair, maintenance, and daily testing/calibration

  • Communicate with facilities management about any work that requires outside expert assistance

  • Receive and respond to staff reports of mechanical or maintenance issues in their areas

  • Work with tools, supplies, and chemicals necessary to complete projects

  • Maintain OSHA safety procedures at all times

  • Maintain fire, carbon monoxide, smoke and other life safety systems within the building

  • Assist with the receiving of large deliveries or shipments from outside vendors

  • Assist with special event setup and take down

  • Maintain instruments, tools, and equipment required for job responsibilities

QUALIFICATION REQUIREMENTS:

  • Must have High School Diploma/GED

  • 2+ years of post-secondary education or training preferred

  • 2+ years of building maintenance experience, trade work experience, or equivalent

  • Forklift experience preferred

  • Willingness to obtain any licenses or certifications deemed necessary by the organization  

  • Ability to respond to building emergencies during off hours if needed

  • Must have the ability to work from elevated locations, climb ladders, and lift up to 50 lbs. unassisted

  • Willingness to evaluate and inspect all mechanical aspects of the building

  • Ability to work a flexible schedule including evenings, weekends, and special events as assigned

  • This is a physical job that will require standing, walking, frequent lifting, moving equipment, and bending on a regular basis

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • Must have the ability to work from elevated locations, climb ladders, and lifting unassisted

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Facility Operations/Security: Facility/Venue Management
Facility Services Assistant - Minnesota Vikings (Eden Prairie, MN)

The Minnesota Vikings are currently searching for a qualified and dedicated Facility Services Assistant.  The successful candidate will be responsible for taking on many different tasks on a daily basis, such as special event support, managing the cleanliness and upkeep of various areas throughout the building, responding to staff requests, as well as any other duties assigned by the Facility Services Manager.  The ideal candidate is a true “jack of all trades” with a willingness to take initiative and tackle a wide range of projects and tasks. They must also be able to communicate effectively with other staff members, visitors, and outside vendors.  This position will be located in Eden Prairie and move to Eagan in March of 2018, upon the completion of the Vikings new practice facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Evaluate, repair and maintain furniture, fixtures, and associated equipment in offices and other areas throughout the building.

  • Assist with general cleaning and upkeep of various areas throughout the building

  • Assist with general building maintenance projects when needed

  • Maintain appropriate stock levels of cleaning products used by janitorial staff

  • Communicate with facilities management about any work that requires outside expert assistance

  • Receive and respond to staff reports of problems or issues in their areas

  • Work with tools, supplies, and chemicals necessary to complete projects

  • Maintain OSHA safety procedures at all times

  • Assist with setup, take down, general organization, and staffing for special events held at the facility

  • Assist with the receiving of large deliveries or shipments from outside vendors

  • Maintain instruments, tools, and equipment required for job responsibilities

QUALIFICATION REQUIREMENTS:

  • Must have High School Diploma/GED

  • 2+ years of post-secondary education or training preferred

  • 2+ years of facilities experience preferred

  • Forklift experience preferred

  • Experience working with tools

  • Willingness to obtain any licenses or certifications deemed necessary by the organization  

  • Ability to work a flexible schedule including evenings, weekends, and special events as assigned

  • Must take initiative and have the willingness to take on a wide range of projects and tasks

  • Must have reliable transportation

  • This is a physical job that will require standing, walking, frequent lifting, moving equipment, and bending on a regular basis

CONFIDENTIALITY REQUIREMENTS:  This position may require the individual to have access to confidential records and information.  To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform physical tasks such as lifting and moving boxes etc.
  • Must have the ability to work from elevated locations, climb ladders, and lifting unassisted

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standard office for regular office hours, on-site events

Note: This position was originally posted on the Vikings employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Vikings employment site.

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Facility Operations/Security: Event Guest Relations
Tour Guide - Philadelphia Eagles (Philadelphia, PA)

Organizational Overview

The Philadelphia Eagles are known as one of the more progressive organizations in professional sports and have come to be considered one of the most storied sports franchises in history. As an organization the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment to the community and the Eagles Youth Partnership.

Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States.  In addition to being the home of the Philadelphia Eagles, the stadium plays host to numerous other events, providing an unmatched spectator experience for over 65,000 fans. Lincoln Financial Field is maintained and managed by over 50 professionals working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.

Position Summary

Philadelphia Eagles Tour Guides are the faces and voices of the Philadelphia Eagles organization, sharing information and knowledge about the team and the stadium to fans from all over the world. Philadelphia Eagles Tour Guides are to inspire and serve the greatest football city in America. Philadelphia Eagles Tour Guides work about 10-20 hours per week, year-round with the busier season occurring April through August.

Position Reporting

The Tour Guide will report to the Event Coordinator/Stadium Tour Manager

Desired Competencies

Integrity & Values – Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

Leadership - Motivating, influencing, and supporting others to accomplish team and organizational goals. Builds trust by keeping word, commitments, and promises.

Operations Management - Application of specialized knowledge of laws, procedures, practices, relevant to managing and executing programs in an operational environment. 

Communication - Makes clear and convincing presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.

Teamwork - Collaborating and cooperating with and across departments to get the job done. Able to work well and communicate effectively with all levels of the organization. Values the input and know-how of all team members. 

Decision Making - Exercises good judgment by making sound and well-informed decisions; perceives the impact and implications of decisions; makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences; is proactive and achievement oriented.

Problem Solving - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.

Position Responsibilities

This person will be responsible for assisting the Philadelphia Eagles Event Operations department including, but not limited to:

  • Guide guests on walking tours throughout Lincoln Financial Field stadium

  • Share stadium facts, team history, and other Eagles information according to the script provided

  • Answer and assist guests with questions they may have during a stadium tour

  • Process payment for each tour guest who attends a tour using the POS system in the Eagles Pro Shop

  • Perform tours during special events held at Lincoln Financial Field

Qualifications

  • Must have excellent communication skills and the ability to project their voice in front of a large crowd

  • Must be outgoing, confident, and friendly while remaining professional

  • Must show strong leadership skills

  • Must have a flexible schedule in terms of daytime availability and varying number of working hours each week

  • Background in Guest Services and/or tour operations is preferred

Essential Functions

  • Flexibility to work long hours and a non-traditional schedule, including weekends and some holidays

  • Ability to lift up to 50 lbs

  • Standing or sitting for extended periods of time and frequent climbing of stairs

  • Working in extreme heat or cold weather conditions

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available during the day and flexible regarding scheduled work hours?
2. Are you local to the Philadelphia area or do you have housing within a commutable distance?
3. Are you comfortable speaking in front of a large crowd of people?


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Facility Operations/Security: Security
Security Officer / Part-Time - Sports Authority Field at Mile High / Denver Broncos (Denver, CO)

Sports Authority Field at Mile High is hiring part-time security officers responsible for ensuring safety and security during day to day operations, Denver Broncos home games, and all other public and private events held at Sports Authority Field at Mile High.
 

Responsibilities Include:

  • Follow all policies and procedures as specified in the Security Policy and Procedure Manual.
  • Operating command center, inside and outside roving patrols, access control, and other posts as assigned.
  • Log and report all activities performed during shift.
  • Investigate and complete incident reports of all unusual incidents occurring while on duty.
  • Understanding and use of security radio system.
  • Understanding and use of surveillance camera system.
  • Understanding and use of alarm system.
  • Challenge and identify all suspicious people found on property.
  • Provide security and access control for all stadium events.
  • All other duties and responsibilities as assigned.

Job Requirements:

  • Must be 21 years of age at the date of hire.
  • Prior security experience preferred, but not required.
  • Ability to work all Denver Broncos home games, Rocky Mountain Showdown, and other major public events as assigned.
  • Ability to work shifts in addition to the mandatory schedule.
  • High school diploma or equivalent required.
  • Valid Colorado driver license.
  • Good verbal and written communication skills.
  • Good interpersonal skills.
  • Ability to successfully pass a full background check.

Please include a resume with your application.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work all Denver Broncos home games?
2. Are you over 21 years of age?
3. Can you work additional shifts beyond the Broncos and public event schedule?
4. Do you live in Colorado?


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Facility Operations/Security: Event Guest Relations
Gameday Entertainment Representative - The Oakland Raiders (Alameda, CA)

Position Overview

The Oakland Raiders Gameday Entertainment Department is looking for energetic individuals who are seeking a hands-on experience working for a professional sports team as a Gameday Entertainment Representative. Representatives will assist in all aspects of Game Entertainment including pre-game rehearsals, on-field presentations, concourse activities and post-game events. The Gameday Entertainment Representative will gain exposure and knowledge in teamwork, customer service, and overall game-day operations.

 

Essential Job Functions 

  • Assist with executing and directing participants for game day presentations, promotions and/or entertainment at Oakland Raiders home games.

  • Assist with getting various individuals and groups checked in for game day presentations, promotions and/or entertainment.

  • Assist in the execution of contests and promotions performed during designated timeouts, quarter breaks and at halftime.

  • Assist with game day rehearsals including set-up and break down of equipment.

  • Understand and display knowledge in regards to basic stadium information (location of box office, lost and found, etc.).

  • Serve as a guest representative for venue information such as stadium layout, seating sections, and emergency activity procedures, as needed.

  • Work cohesively with other departments to execute entertainment elements.

  • All other duties as assigned.

 

Requirements

  • Previous experience in sporting events, a plus.

  • Positive attitude, uses good judgment, and presents a professional image.

  • Be able to provide excellent customer service and hospitality.

  • Excellent verbal communication skills.

  • Ability to multitask in a fast paced environment.

  • Ability to work well independently and in a team environment.

  • Ability to be on your feet for extended periods of time.

  • Occasional lifting of heavier objects up to 35 lbs.

  • Must be available to work all Oakland Raiders home games.

  • Must be able to work nights, weekends and holidays.


Note: This position was originally posted on the Oakland Raiders employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Oakland Raiders employment site.

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Facility Operations/Security: Game Day/Event Staff
Game Day Event Staff - Washington Redskins (Landover, MD)

The Washington Redskins are seeking responsible individuals to join our Game Day Event Staff on a Part Time basis. The right fit individuals will provide excellent customer service (ticket takers, ushers, escalator/ elevator operators) and security throughout FedExField Stadium during Redskins Game Day and Special Events.

Essential Duties and Responsibilities: 

  • Work ALL 2017  Redskins Home Games and Major Events
  • Provide guests with excellent customer service to enhance their game day fan experience
  • Enforce FedExField, Redskins, and NFL rules, regulations and policies
  • Identify problems when/before they occur and quickly contact the best representative to rectify the situation (Cleaning, Security, Managers Etc…)
  • Receive and quickly act upon requests or complaints from guests.  In the event of a serious problem, rapidly defer to upper management
  • Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
  • In the event of an emergency, assist in evacuating FedExField, while maintaining a calm, professional manner

Requirements: 

  • Must commit to work all Redskins Home Games, Concerts, Soccer and potential playoff games
  • Must be 18 and over
  • Maintain a professional appearance
  • Ability to be friendly and courteous, regardless of the situation
  • Effective verbal communication skills
  • Excellent writing skills
  • Strong interpersonal skills
  • Able to stand for long periods of time, walk long distances, and climb stairs
  • Be a team player who is able to work well in a fast paced environment

If you wish to become a part of this dynamic, fast-paced organization and you meet the requirements listed above, please apply by submitting a cover letter and resume.

The Washington Redskins are an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No. Are you available to work all Redskins home games?
2. Yes/No. Are you available to work all major events (concerts/soccer)?


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