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Current available jobs in Facility Operations/Security:




Facility Operations/Security: Event Guest Relations
Guest Services Manager - CenturyLink Field (Seattle, WA)

Position Concept:  Responsible for achieving professional delivery of world class guest service for all events at CenturyLink Field and Event Center. Accountable for developing world class initiatives to ensure that the CenturyLink Field and Event Center experience exceeds expectations of service and safety to every guest, promoter, sponsor, vendor and athlete.

Essential duties and responsibilities:

  • Hire, direct and manage the work and performance of the 650+ part-time event staff and tour program staff.

  • Work with the Labor Analytics Manager to establish staffing plans for games and events

  • Execute Guest Services Department event operations

  • Oversee Guest Services budget, including cost estimates, staffing levels and departmental budget. Work with Director of Event Operations and Guest Services to develop yearly budget requests for Admin Support and Capital Expenditures, and to make sure that goals are met and expenses are managed.  Submit all necessary P.O.s and approve purchases based upon allotted funds.

  • Work with the FGI Training Manager to develop, and assist in managing and facilitating event staff training programs to ensure excellence in customer service.

  • Monitor and update staff attendance and discipline records and act within established discipline guidelines to ensure staff compliance with policies. 

  • Counsel, and discipline Guest Services stadium staff.  Submit staff notes in ABI and complete termination paperwork as necessary.  Hold Guest Services staff members to the highest stadium standards.

  • With the FGI Training Manager, actively participate in the hiring process for Event Staff – including recruiting, hiring, and training new staff.

  • Promote and assign Guest Services stadium staff to teams, including Silver Tier.  Evaluate Silver Tier staff on an annual basis

  • Oversee the selection and purchase of staff uniforms and equipment such as ticket scanners, radios and ABI system for  Guest Services staff.

  • Develop standard operating procedures for Guest Services Staff functions for the various event types.

  • Assist the FGI Training Manager to create and manage a robust employee recognition program

  • Respond to written and verbal guest correspondence; Oversee the implementation and resolution of guest and employee suggestions and complaints

  • Manage the CLF Customer Service email account

  • Continuously and strategically identify key drivers of fan/guest satisfaction through measurement, tracking, research, and analysis of guest data.

  • Demonstrate in all aspects of job performance a service-oriented attitude along with the outstanding Guest Service skills expected of all CenturyLink staff.

  • Special projects and tasks as assigned by the Director of Event Operations and Guest Services when needed.

  • Game Day Guest Services duties as Assigned.  Represent Guest Services Management Team at Seahawks games and select Sounders matches, concerts and flat shows


Qualifications:
• Ability and willingness to work an event driven schedule including weekend, evening and some holiday hours.
• Experience in a high-volume, service driven environment.
• Experience in creation and execution of training programs.
• Ability to speak in front of audiences ranging from less than 10 to 600+ people.
• Demonstrated ability to handle sensitive and confidential information and situations.
• Strong leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce.
• Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision.
• Proficient in the operation various PC applications including Word, Excel and Outlook.
• A highly developed attention to detail in producing accurate materials and reports.
• Proven professional, tactful and diplomatic communication style.                                                    • Knowledge of accounting and finance functions; experience with budget oversight.                                                                                
• Ability to effectively interact with guests, visitors and staff at all levels.                                              • Knowledge of and compliance with Federal and State OSHA regulations, including fire and safety.

Education/Experience/Certifications:
• Bachelor’s degree preferably in sports/entertainment management or business.
• 3 + years guest and event services experience in a managerial capacity in stadium or arena management.
• Experience in a sports and entertainment facility or other hospitality-oriented business such as theme parks, hotels or airlines required.


Supervisory Responsibilities:
This position has supervisory responsibility of Guest Services Coordinator, Guest Services Office Assistant, part-time Event Staff supervisors and the part-time Event Staff.

Work Environment and Physical Demands:
Will, at times, be exposed to varied weather conditions.                                                              During event days, long periods of walking and standing are required.
While performing the duties of this job the employee is regularly required to use hands and fingers as well as walk long distances.
The employee is frequently required to reach with hands and arms. The employee is required to stand, sit, stoop, kneel, crouch or crawl. The employee is frequently required to lift 15 pounds. The visual requirements include: the ability to adjust focus, peripheral vision, and close vision. Requirements may vary depending on position.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Facility Operations/Security: Facility/Venue Management
Event Coordinator - Indiana Convention Center & Lucas Oil Stadium (Indianapolis, IN)

JOB TITLE:                  Event Coordinator

LOCATION:                 Lucas Oil Stadium

REPORTS TO:             Event Managers

POSITION SUMMARY:  The Event Coordinator organizes and supervises the successful implementation, operation, and completion of stadium events under the general supervision of the Event Managers.

DUTIES: 

  • Act as primary liaison between clients, facility departments and outside vendors on assigned events.
  • Facility contact with clients throughout events including on event days.
  • Coordinate event details including, but not limited to, parking, ticketing, first aid, maintenance, set-up, television production, decoration, security and settlement.  
  • Interpret and implement management policies and operations at all major events as determined by LOS Event Management.
  • Work with Stadium Director and Sales Manager in assuring clients’ requirements are met.
  • Create and distribute event documents, support event materials, and operational forms.
  • Create set-up diagrams on AutoCAD.
  • Other duties as assigned by LOS Event Managers and Stadium Director.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have the ability to work with efficiency and composure under stressful conditions and have the ability to interact positively with the public, clients, contractors, and co-workers.  Must have flexibility in days and hours available for scheduled events, including weekends.

EDUCATION/EXPERIENCE:

Bachelor’s degree (B.A.) from four-year college or university, or one (1) to three (3) years experience working with high school, college and/or professional sports organization; or equivalent combination of education and experience.

KNOWLEDGE, CERTIFICATES, LICENSES, REGISTRATIONS:

·         Basic computer literacy.

·         High proficiency in Microsoft Suite or comparable software.

·         Working knowledge of event planning / financial software package.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities but will direct staff during events to ensure client satisfaction.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

This position requires on-going ergonomically related movement. Frequent walking and sitting with occasional standing and climbing stairs.  Requires excellent communication skills. Must be comfortable working in a large facility that requires extensive walking to monitor event activity. 

Individuals interested in applying for this position should submit a resume and cover letter to the Human Resources office no later than Friday January 13, 2017.

Address:                                                                                                                  

Human Resources                                                                                                  

Indiana Convention Center & Lucas Oil Stadium                                                          

100 South Capitol Avenue

Indianapolis, IN  46225


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Facility Operations/Security: Security
Part-Time Security Officer - Kansas City Chiefs (Kansas City, MO)

JOB SUMMARY:   The Kansas City Chiefs will expect the appointee to possess honesty, integrity, tolerance, good judgment, a pleasant and courteous professional attitude and appearance, and the ability to resolve conflict in a constructive manner.

ESSENTIAL ACCOUNTABILITIES:

  1. Perform safety and security duties and assigned tasks to include the protection of persons and property.
  2. Investigate, document and follow up on all incidents.
  3. Respond to all duress and security alarms.
  4. Performs inspections for safety, security, and fire hazards.
  5. Provide building, campus and parking control.
  6. Control after-hours access.
  7. Maintain department equipment.
  8. Maintain confidentiality of all security and facility information.
  9. Provide services not available from other facilities departments.
  10. Fulfill all requests from Administration.
  11. Will be necessary to work paid overtime with little or no notice.
  12. Compensation: $14 per hour.

 

COMPETENCIES:

  1. Communication – strong written and oral communication skills related to incidents and writing incident reports.
  2. Computer Skills – data entry and retrieval, basic knowledge of Microsoft Office Suite.
  3. Basic Office Skills – phone/voice mail, fax machine and copier, etc.
  4. Basic Criminal Law – knowledge of criminal law.
  5. First Aid.

 

PHYSICAL REQUIREMENTS:

  1. Must be in good physical condition, as position requires frequent walking/standing for long periods of time.
  2. Must be able to lift/carry/push 50lbs.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

  1. Valid driver’s license with good driving history.
  2. Two years prior security experience, or some level of formal education in criminal justice.
  3. High school diploma or GED minimally required; some college education preferred.
  4. Supervisory experience preferred.

Background check and successful completion of certification requirements by Kansas City Police Department will be required in order to perform security services within the city limits of Kansas City, MO.

NO PHONE CALLS PLEASE


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Custodial/Housekeeping
Stadium Services Supervisor - Kansas City Chiefs (Kansas City, MO)

Reports to: Stadium Services Manager

Job Summary: Management and oversight of all post event cleanup.

ESSENTIAL ACCOUNTABILITIES
1. Operation of multiple pieces of equipment.
2. Candidate shall possess and display great attention to detail.
3. Experience supervising, coordinating, and planning activities for staff.
4. Experience with waste stream and recycling contractors.
5. Developing and advising on written policies and procedures relevant to post event cleanup and recycling.
6. Develop and review stadium services policies and procedures.
7. Determining types of commodities to be recycled.
8. Promotion and internal marketing of Chiefs recycling program.
9. Responds to and resolves any issues that may arise in the areas of recycling and storage of equipment.

COMPETENCIES

1. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows leadership, persistence, grit, and determination to and overcome obstacles. Takes calculated risks to accomplish goals. 
2. Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
3. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
4. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications- Writes clearly and informatively.
6. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
7. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.

PHYSICAL REQUIREMENTS
1. Long periods of standing and walking required

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
1. Bachelors degree and or experience in business or related field.  
2. Experience with recycling or green initiatives and programs.
3. Proficient in all Microsoft office products
4. Three or more years of progressive leadership experience
 

NO PHONE CALLS PLEASE


Note: This position was originally posted on the Chiefs employment site. To ensure that your application is considered for this position, please click here to apply for this job on the Chiefs employment site.

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Facility Operations/Security: Grounds Crew/Turf Management
Seasonal Fields Apprentice - Seattle Seahawks (Renton, WA)

SUMMARY

The Seattle Seahawks Fields Apprenticeship program is designed to provide a supervised work experience for students or recent graduates to build their expertise and proficiency in turf and athletic field management, as well as enhance their problem solving abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist in the implementation of the field and landscape’s fertility program.

  • Assist in the implementation of aerification, topdressing, overseeding, vertical mowing, etc.

  • Aid in irrigation repairs and system tuning.

  • Learn and assist in basic equipment maintenance practices.

  • Assist in the implementation of all cultural practices necessary to maintain the landscape areas at the highest level possible.

  • Other duties may be assigned.

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Applicant must be able to lift a minimum of 50 pounds, work on feet for an extended amount of time, and be prepared for labor-intensive activities.

     

    REQUIREMENTS- Applicants must:

  • Be enrolled or recently graduated from a two or four year Turfgrass Management Program

  • Have authorization to work in the US

  • Have a current driver’s license

  • Be able to work 40+ hours per week as well as game day/nights, weekends and various other events
     

    NOTES

    We want to expose students and recent grads to the practical side of sports field management, and provide a well-rounded, all-inclusive experience. This program can be very demanding.

  • This is a paid position that does not provide for housing, travel, or relocation expenses.

  • Meals are provided most days while at work.


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Facility Operations/Security: Facility/Venue Management
Director of Operations - Washington Redskins (Landover, MD)

The Director of Operations provides professional support in the planning, organization and management of the Operations department focusing on all events and logistics at FedExField, Redskins Park and related to the Washington Redskins team. 

Primary Responsibilities: 

  • Direct and supervise all aspects of Operations including event setup, gameday logistics, sponsor operations and the fan experience
  • Coordinate with other departments and related contractors to assure facility readiness and smooth operations of events
  • Implement and update facility rules, regulations, policies and SOP’s
  • Provide clear, concise and timely communication of directives to all departments within the organization
  • Oversee building scheduling for events, construction and other major projects
  • Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed
  • Oversees adherence to multiple Operating Budgets throughout the year including Redskins Games, Training Camp, Draft Day, and other major events
  • Negotiates contracts with vendors, contractors and service providers
  • Manages and approves bi-weekly payroll for Operations and Guest Services department
  • Oversees all events at FedExField and Redskins Parks from small corporate events to Redskins Games and other Major Events such as Concerts, College Football, etc..
  • Oversee operation of Training Camp in Richmond Virginia. 
  • Manages storage, issuance and tracking of all credentials for events at FedExField
  • Conduct walk throughs with visiting teams, collegiate AD’s, promoters  and staff in prep for Major Events at FedExField
  • Review all Event Orders and Event Timelines prior to being distributed to ensure a quality and complete event plans
  • Assists Security Manger with overseeing the Guest Services staffing program
  • Attends Manager & Captains meetings prior to all Major Events to ensure information is properly disseminated to Event Staff
  • Oversees management of ISS (incident management software) and ABI (payroll and scheduling software)
  • Travels when needed to away games, Super Bowl, and other offsite events
  • Other duties as assigned

Qualifications & Requirements

  • This individual must be a well-established leader and professional with a minimum of 5-7 years of industry experience in a senior management level position within a Stadium or Arena. 
  • They must have a proven track record of managing and leading large scale facility operations with a diverse workforce. 
  • Must have significant experience in the following areas:  contract negotiations, supervising personnel, supervising live entertainment productions, purchasing procedures, and event management. 
  • The incumbent must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of the industry. 
  • Must demonstrate business acumen with a client/customer service focus, and ability to communicate effectively in both written and public speaking forums.
  • Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or sports management or related field, or equivalent combination of education and experience.

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