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Administration/General Management: Receptionist/Switchboard
Stadium Receptionist - Miami Dolphins (Miami Gardens, FL)

SUMMARY:                         

Deliver first class service as the first point of contact in person and telephonically for guests of the Miami Dolphins and Sun Life Stadium Headquarters.

                                                             

ESSENTIAL FUNCTIONS:

  • Greet guests enthusiastically and professionally in person, at the elevator landing, and via telephone.
  • Answer calls to main Stadium number. Route callers to correct employees/department. Take accurate phone messages.
  • Assist guests with questions and forward their comments/questions to the appropriate individual(s).
  • Knowledgeable of all Team and Stadium game day information.
  • Offer refreshments to guests while waiting in the lobby.
  • Maintain schedule for conference rooms.
  • Provide current event information to guests.
  • Respond to guest requests for promotional items (both verbal and written).  Ex:  schedules.
  • Log and maintain lost and found items.
  • Log Designated Drivers, guest/ employee comment forms and employee sign- in sheets, etc., for Dolphins games and all stadium events.
  • Assist other departments with written communications.
  • Keep literature supplied from various departments and organize accordingly in the inner and outer lobbies.
  • Responsible for scheduling interviews for guest services.
  • Responsible for preparing training materials and event set up.
  • Assist with “Job Fair” responsibilities.
  • Assist game day receptionist when needed.
  • Schedules Guest Services staff to work events.
  • Assist with providing stadium tours.
  • Other related duties as assigned.

ESSENTIAL REQUIREMENTS

  • High School Diploma
  • Two years general office experience
  • Outstanding guest services skills
  • Conflict resolutions skills
  • Ability to effectively and professionally communicate both orally and written
  • Highly organized and able to manage multiple projects
  • Basic Microsoft Word, Excel, Outlook, Power Point a plus
  • Professional appearance/attire
  • Bilingual English/Spanish a plus

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.


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